Customer service leader jobs near me - 3,893 jobs

A technology company based in San Francisco seeks a Sales & Customer Success Enablement Manager to enhance its sales team's performance. The role involves creating impactful training programs and sales content, leveraging a strong understanding of sales methodologies. Candidates should have 5-7 years of relevant experience in a B2B SaaS environment and a Bachelor's degree. The company offers a remote-first work atmosphere with competitive compensation, unlimited PTO, and wellness benefits. #J-18808-Ljbffr

Unlock Your Potential in a Role That's More Than Just a Job! Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you're passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you. Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You'll receive the tools, training, and support you need to reach your full potential. Why You'll Love This Role: Be a Key Player: In this role, you won't just manage accounts - you'll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day. Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours. Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career. Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day. What You'll Be Doing: As a Customer Account Partner-similar to a Customer Service Representative with a strong focus on account management-you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You'll: Build Lasting Relationships: Be the face of the company for your clients. You'll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible. Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference. Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries - keeping everything on track for your clients. Flexibility in Communication: While email will be your primary mode of communication, you'll also handle phone interactions based on your clients' preferences, ensuring they get the personalized service they expect. What We're Looking For: Relationship Builders: You're more than just a Customer Service Representative-you're a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction. Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat. Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required - we'll give you all the training you need! You'll also need to be comfortable using Microsoft Outlook and Excel. What You Bring to the Table: High School Diploma or GED (college experience is a bonus!) 1-3 years of relevant experience in customer service, office administration, logistics, or distribution. What We Offer You: Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth. Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us. Generous Benefits: Medical, dental, and life insurance - we've got you covered. Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life. Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

A health services provider is looking for a results-driven health plan sales leader to drive sales of its products while managing client relationships and educating them on solutions. This remote position allows flexible candidate location in the U.S. up to 50% travel required. Candidates must have extensive experience in Medicare and Medicaid sales, a proven track record in new market development, and the ability to develop effective sales strategies to meet targets. Competitive compensation is provided. #J-18808-Ljbffr

A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr

Job title: Customer Support/Account Rep Duration: 6months Pay rate: $18/hr - $19.17/hour Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Preference Criteria: We prefer candidates with either a College Degree or Previous Contact Center Experience. Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service. Key Responsibilities: Addressing incoming phone calls with a high degree of accuracy and efficiency. Providing support on cash management products, online services, and general financial inquiries. Contributing to a fast-paced, team-oriented environment. Multi-tasking and adjusting quickly to changes in a busy financial service center. Qualifications: Preference for a College Degree or Previous Contact Center Experience. Highly professional, career-driven, and committed to delivering world-class service. Excellent communication skills and ability to work effectively in a team environment. Strong aptitude for multitasking and adjusting to fast-paced environments. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Customer Support, Customer Service, Collection Representative Location: Columbus, OH 43219, USA Duration: 6+ Months (Contract to Full time conversion) Pay range: $19-19.17/hr. Job Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

A leading insurance sales agency in Washington is seeking hard-working Salespeople who are enthusiastic about reshaping the perception of insurance. This remote position offers significant commission potential based on performance, with Sales Directors earning between $80,000 and $225,000 annually. Ideal candidates should possess strong communication skills, be able to engage customers effectively, and thrive in a team-oriented environment. The agency values diversity and is committed to providing equal opportunities for all applicants. #J-18808-Ljbffr

A leading insurance technology firm in New York seeks a P&C Insurance Sales Team Lead to drive revenue and manage a remote call center team. This role requires over 3 years of experience and expertise in insurance. The ideal candidate will coach agents, analyze performance data, and enhance internal processes for operational success. Enjoy a fully remote position with benefits like competitive pay, flexible vacation, and comprehensive health coverage. If you want to make a meaningful impact, consider joining this innovative team. #J-18808-Ljbffr

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

A leading content delivery network provider is seeking a Director of CDN Sales to lead their remote sales organization. This role involves managing teams across new business acquisition, onboarding, and customer success to drive revenue growth. The ideal candidate has over 5 years of B2B technology sales leadership experience and a strong background in CDN or cloud services. Competitive salary and comprehensive benefits offered, with a remote working environment. #J-18808-Ljbffr

📋 Customer Service and Sales Support | Customer Service, Marketing, Sales | 🚨 Start ASAP 📍 Columbus, OH | 💼 Entry Level | ⏱ Full-Time Our goal is to help our team members first master the basics of customer service and sales, client relationship building, and self-management. The Vitric 7 training program is designed to help team members strengthen communication skills, develop strong negotiation skills, and plant a foundation for great work habits that will propel them into the future. 📋 Job Summary: This is a full-time on-site role for a Customer Service and Sales Support Representative, located in Columbus, OH. The representative will handle day-to-day tasks including being the face of our store, providing customer support, maintaining customer satisfaction, and helping to facilitate sales processes. Responsibilities include answering customer issues, problem-solving with customers, providing detailed information about products and services, assisting the sales team, and contributing to a positive customer experience. ✅ Key Responsibilities: Promote products, services, and promotions to customers one on one. Greet and assist customers with a friendly and professional attitude. Provide in-depth product knowledge and recommendations to meet customer needs. Meet or exceed retail sales goals and performance targets. Participate in product training and stay up-to-date on promotions and new arrivals. Collaborate with team members to ensure a smooth and effective retail operation. 🎯 Who We're Looking For: High school diploma or equivalent; post-secondary education is a plus. Previous experience in retail or customer service is preferred but not required. Strong communication and interpersonal skills. Positive attitude with a passion for customer service. Ability to work in a fast-paced environment and handle multiple tasks. 📋 Why This Role? This is more than just a job-it's a launchpad for your career. With our rapid growth, you'll have the opportunity to take on leadership roles and make a real impact. If you're ready to grow, lead, and succeed, we want to hear from you! Competitive hourly wage plus commission/bonuses (if applicable) Employee discounts Opportunities for growth and advancement Supportive and inclusive team environment Ongoing training and development

Service Scheduling Administrator (SSA) Part-Time | Fully Remote After Training Training Location: Charlotte North Ops Center 115 Rhyne Road, Charlotte, NC Training is conducted onsite, five days a week. Work Schedule & Mobility: Onsite for training; fully remote after training Part-time role (minimum 22 hours/week) Hours may increase to 36+ per week if the contingent worker is available Required availability: Weekends: 7:00 AM - 6:00 PM Holidays: 7:00 AM - 4:00 PM Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs. The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area. Nature & Scope The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This role requires: Independent judgment and analytical skills to optimize workloads in a dynamic operational environment The ability to assess service calls and emergencies and apply appropriate human relations skills Coordination of service and emergency response across a three-state service area operating 24/7/365 Operational Impact: Supports approximately 350 Service Technicians Helps manage an average of 56,000 emergency calls annually Key Responsibilities: Assign, route, and adjust daily workloads for field service personnel Answer inbound calls from technicians, first responders, and emergency customers Handle complex calls requiring research, follow-up, and sound judgment Monitor service workflows and adjust schedules as operational conditions change Ensure timely, accurate resolution of customer inquiries and emergencies Support after-hours technician operations and emergency response coverage Required Skills & Qualifications: Strong analytical, problem-solving, and decision-making skills Ability to multitask and prioritize in a fast-paced, high-volume environment Excellent communication and customer service skills Ability to remain calm and professional during emergency situations Education Requirement: High School Diploma or GED required

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr

What You Will Do What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr

A leading tech company is seeking a Senior Sales Compensation Manager to enhance their operations in Seattle, WA. This remote role requires 10-15 years of experience in sales compensation, strong communication skills, and an ability to drive process improvements. Join a dynamic team and contribute to shaping compensation strategies that align with company objectives. The annual base salary ranges from $130,480 to $186,400, with competitive total compensation and benefits. #J-18808-Ljbffr

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success. Principal Duties and Responsibilities: Customer Support & Order Processing • Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor. • Process customer orders and respond promptly to sales and service inquiries. • Provide accurate quotes and lead times for new and existing products. • Maintain customer records with up-to-date account information. • Assist in resolving customer credit issues and documentation needs. Customer Outreach Responsibilities • Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle. • Document all outreach interactions accurately in D365 per established company standards. • Support Thermoid's Customer Outreach Program by completing required weekly outreach activities. Issue Identification & Resolution • Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution. • Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up. • Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers. Administrative Responsibilities • Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments. • Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing. Performance & Team Responsibilities • Demonstrate strong time management and ensure daily tasks are completed consistently and accurately. • Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team. • Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve. Experience and Education: • Associate's Degree preferred; equivalent experience considered. • Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting. • Friendly, helpful, customer-focused approach with strong problem-solving skills. • Proven attention to detail, accuracy, and consistency in following procedures. • Strong time-management, task prioritization, and organizational abilities. Technical Skills: • Proficiency with Microsoft Office, especially Outlook and Excel. • Strong verbal and written communication skills; high comfort level handling phone-based customer interaction. • Ability to perform basic math and geometry calculations. • Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required). • Solid administrative and documentation skills. Organizational Relationships: • Reports to: Customer Service Manager • Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing. • External communication with: Customers and distributors to maintain strong partnerships and support coordination. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.