Customer Service Leader resume examples for 2025

Customer Service Leader resume format and sections

1. 1

   1. Add contact information to your customer service leader resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Service Leader Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer service leader resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Service Leader Education

   Majors

   Business

   31.9%

   General Studies

   6.7%

   Psychology

   6.4%

   Criminal Justice

   5.9%

   Show More

   Customer Service Leader Resume Relevant Education Example #1

   High School Diploma 2010 - 2012

   Customer Service Leader Resume Relevant Education Example #2

   High School Diploma 2013 - 2015

3. 3

   3. Next, create a customer service leader skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer service leader resume

   • POS Skills.
      

     POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

   • Sales Floor Skills.
      

     The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

   • Product Knowledge Skills.
      

     Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

   • Customer Transactions Skills.
      

     The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

   • Service Desk Skills.
      

     The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   • Loss Prevention Skills.
      

     The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

   Top Skills for a Customer Service Leader

   POS, 11.1%
   Sales Floor, 9.9%
   Store Management, 9.5%
   Product Knowledge, 8.8%
   Other Skills, 60.7%
   See All Customer Service Leader Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer service leader experience

   The most important part of any resume for a customer service leader is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service leaders" and "Managed a team of 6 customer service leaders over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Customer Service Leader

   Kohl's

   • Purchased and prepared documents to purchase new and additional stock and recommended disposal of excess, defective, and obsolete inventory.
   • Established good rapport with service location employees to ensure customer satisfaction through verbal communication and providing excellent service.
   • Prepared deposit slips and cash for bank pickup.
   • Demonstrated an ability to communicate effectively and express ideas clearly, actively listed and allowed/followed appropriate channels of communication.
   • Managed change funds and deposited daily cash sales accurately via authorized carrier.

   Work History Example # 2

   Leasing Consultant

   University City Housing Company

   • Monitored and maintained the advertisement portfolio for printed & internet media.
   • Typed leases and completed appropriate paperwork and input information on Yardi database System accurately and on a daily basis.
   • Entered all customer information promptly into Yardi
   • Completed guest cards, entered information into Yardi software, and followed up with prospects.
   • Posted rental payment with the use of Yardi Voyager software.

   Work History Example # 3

   Customer Service Leader

   American Airlines

   • Ensured top-quality customer service by providing assistance to passengers with check-in procedures and other related matters.
   • Managed front-line employees and supervisors, contributing to positive cultural and performance change by promoting accountability, education and engagement.
   • Assisted passengers with check-in, ticket sales and coordinated passenger assistance with delayed and canceled flights.
   • Resolved payroll, customer service and operational issues, ensuring excellent customer service, efficient and effective business operation.
   • Led successful efforts to enhance relations between company management and union leadership, including communications training initiatives and improved processes.

   Work History Example # 4

   Human Resources Internship

   Menards

   • Researched and recommended various organizations and resources to communicate company opportunities to minorities, veterans and individuals with disabilities.
   • Communicated and administered all personnel and compensation policies within the Region and ensure consistent application of company policies and procedures.
   • Observed and assisted in recommendations regarding employee discipline*Completed EEO4 Survey, typed memorandums, compiled and maintained spreadsheets for several internal documents
   • Prepared notices of job vacancies within established time periods and according to established guidelines and procedures.
   • Provided a solid & informative point of contact for employees needing FMLA/STD assistance while HR Manager was on leave of absence.

   Show More
5. 5

   5. Highlight customer service leader certifications on your resume

   Specific customer service leader certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer service leader resume:

   1. Certified Pharmacy Technician (CPhT)
   2. Certified Management Accountant (CMA)
   3. Certified Medical Office Manager (CMOM)
   4. International Accredited Business Accountant (IABA)
   5. Certified Sales Professional (CSP)
   6. Certified Information Technology Professional (CITP)
   7. Microsoft Office Specialist Master Certification (MOS)

   More Certifications For Customer Service Leader
6. 6

   6. Finally, add an customer service leader resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer service leader resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement