How To Become A Customer Service Liaison: What It Is and Career Path

What is a customer service liaison and how to become one

Updated January 8, 2025

4 min read

A customer service liaison acts as a bridge between customers and a company. They manage customer inquiries, complaints, and feedback to ensure customer satisfaction. A customer service liaison serves as an intermediary between customers and the company's various departments, including sales, marketing, and technical support. They must possess excellent communication, multitasking, and problem-solving skills. They aim to provide exceptional customer service by addressing customer concerns efficiently while working to improve the overall customer experience.

ScoreCustomer Service LiaisonUS Average

Salary

2.8

Avg. Salary $36,143

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.8

Race

American Indian and Alaska Native 0.76%

Asian 7.02%

Black or African American 11.79%

Hispanic or Latino 19.73%

Unknown 5.51%

White 55.19%

Gender

female 64.50%

male 35.50%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service liaison?

Pros

Receive regular training and feedback to improve performance
Potential for career advancement within the company
Competitive salary and benefits package
Possibility for flexible working arrangements
Opportunities to learn about new products, services, and industries

Cons

Need to remain calm and professional in emotionally charged situations
May need to work long or irregular hours, including weekends or holidays
Pressure to meet strict performance targets or quotas
Can be challenging to balance competing demands from customers and management
Need to adapt quickly to changing policies, procedures, or systems

Key steps to become a customer service liaison

Explore customer service liaison education requirements

Most common customer service liaison degrees

Bachelor's

54.5 %

Associate

19.7 %

High School Diploma

10.8 %

Start to develop specific customer service liaison skills

Skills	Percentages
Strong Customer Service	61.32%
Patients	15.59%
Phone Calls	2.42%
Data Entry	2.41%
Excellent Interpersonal	2.32%

Complete relevant customer service liaison training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service liaisons learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service liaison based on U.S. Bureau of Labor Statistics data and data from real customer service liaison resumes.

Research customer service liaison duties and responsibilities

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.

Prepare your customer service liaison resume

When your background is strong enough, you can start writing your customer service liaison resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service liaison resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service liaison resume templates

Build a professional customer service liaison resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service liaison resume.