If you are good at listening to people and then giving great suggestions, then you can consider working as a customer service liaison. People who work in this role resolve issues of customers and provide information about products and services.
A bachelor's degree in a relevant field is often enough to work as a customer service liaison. A master's degree is a cherry on top. Customer service liaisons have to be communicative, empathetic, and patient while dealing with the customers. The CSRs, who are genuinely interested in helping the customers, progress more quickly and become managers in a short time.
Customer service liaisons can make about $18 in an hour and earn more than $37,000 per annum. The job growth rate is -2% (per ten years) which means job opportunities for this role are declining in the US. Becoming a customer service liaison is not difficult, and that is why it is not so rewarding.
There is more than meets the eye when it comes to being a customer service liaison. For example, did you know that they make an average of $17.56 an hour? That's $36,522 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service liaison, we found that a lot of resumes listed 7.3% of customer service liaisons included emergency, while 7.2% of resumes included staff members, and 6.7% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service liaison job title. But what industry to start with? Most customer service liaisons actually find jobs in the retail and health care industries.
If you're interested in becoming a customer service liaison, one of the first things to consider is how much education you need. We've determined that 46.5% of customer service liaisons have a bachelor's degree. In terms of higher education levels, we found that 6.8% of customer service liaisons have master's degrees. Even though most customer service liaisons have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service liaison. When we researched the most common majors for a customer service liaison, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service liaison resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer service liaison. In fact, many customer service liaison jobs require experience in a role such as customer service representative. Meanwhile, many customer service liaisons also have previous career experience in roles such as administrative assistant or cashier.