If you are good at listening to people and then giving great suggestions, then you can consider working as a customer service liaison. People who work in this role resolve issues of customers and provide information about products and services.
A bachelor's degree in a relevant field is often enough to work as a customer service liaison. A master's degree is a cherry on top. Customer service liaisons have to be communicative, empathetic, and patient while dealing with the customers. The CSRs, who are genuinely interested in helping the customers, progress more quickly and become managers in a short time.
Customer service liaisons can make about $18 in an hour and earn more than $37,000 per annum. The job growth rate is -2% (per ten years) which means job opportunities for this role are declining in the US. Becoming a customer service liaison is not difficult, and that is why it is not so rewarding.
There are certain skills that many customer service liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a customer service liaison, one of the first things to consider is how much education you need. We've determined that 54.5% of customer service liaisons have a bachelor's degree. In terms of higher education levels, we found that 8.0% of customer service liaisons have master's degrees. Even though most customer service liaisons have a college degree, it's possible to become one with only a high school degree or GED.
A customer service liaison is responsible for providing clients with the necessary assistance. They also show off product features and act as a link between the sales, marketing, and customer service teams. Their duties also include answering customer questions, showing clients around, and helping generate revenue.