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Become A Customer Service Liaison

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Working As A Customer Service Liaison

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $49,000

    Average Salary

What Does A Customer Service Liaison Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Liaison

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Liaison Jobs

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Customer Service Liaison Career Paths

Customer Service Liaison
Substitute Teacher Teacher Consultant
Account Manager
5 Yearsyrs
Substitute Teacher Consultant General Manager
District Manager
7 Yearsyrs
Substitute Teacher Consultant Manager
Service Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Office Assistant Executive Assistant Owner
Co-Owner
6 Yearsyrs
Assistant Specialist Account Executive
Territory Manager
7 Yearsyrs
Assistant Administrator Assistant Manager
Assistant General Manager
5 Yearsyrs
Assistant Administrator Office Manager
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Sales Manager
Regional Sales Manager
9 Yearsyrs
Certified Nursing Assistant Specialist Account Executive
Sales Account Manager
6 Yearsyrs
Service Representative Account Executive Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Service Representative Specialist Team Leader
Assistant Vice President
7 Yearsyrs
Service Representative Analyst Manager
Business Owner
6 Yearsyrs
Liaison Administrator Account Manager
Client Services Manager
7 Yearsyrs
Liaison Business Analyst Account Manager
Relationship Manager
6 Yearsyrs
Liaison Human Resources Coordinator Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Analyst Manager Business Owner
Entrepreneur
5 Yearsyrs
Project Coordinator Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
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Do you work as a Customer Service Liaison?

Help others decide if this is a good career for them

Average Length of Employment
Customer Liaison 3.0 years
Top Careers Before Customer Service Liaison
Cashier 9.5%
Internship 6.8%
Manager 3.3%
Liaison 2.7%
Supervisor 2.6%
Volunteer 2.3%
Teacher 2.2%
Top Careers After Customer Service Liaison
Cashier 5.7%
Manager 5.6%
Internship 4.2%
Volunteer 3.2%
Consultant 3.0%

Do you work as a Customer Service Liaison?

Customer Service Liaison Demographics

Gender

Female

57.7%

Male

31.2%

Unknown

11.2%
Ethnicity

White

61.2%

Hispanic or Latino

16.4%

Black or African American

12.0%

Asian

6.7%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

60.1%

French

12.3%

Portuguese

3.6%

German

3.6%

Mandarin

2.9%

Tagalog

2.2%

Italian

2.2%

Arabic

2.2%

Filipino

1.4%

Japanese

1.4%

Hebrew

1.4%

Romanian

0.7%

Hindi

0.7%

Korean

0.7%

Khmer

0.7%

Russian

0.7%

Thai

0.7%

Cantonese

0.7%

Greek

0.7%

Chinese

0.7%
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Customer Service Liaison Education

Schools

University of Phoenix

29.0%

Ashford University

5.1%

University of South Florida

4.7%

Mercy College - Dobbs Ferry

4.3%

Liberty University

4.3%

Strayer University

4.3%

Temple University

4.0%

Southern New Hampshire University

4.0%

Webster University

4.0%

Kaplan University

4.0%

University of Maryland - University College

3.6%

Broward College

3.6%

Michigan State University

3.3%

Arizona State University

3.3%

Virginia Commonwealth University

3.3%

Pennsylvania State University

3.3%

Florida State University

3.3%

University of Florida

2.9%

New York University

2.9%

American InterContinental University

2.9%
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Majors

Business

30.3%

Psychology

6.1%

Criminal Justice

5.3%

Health Care Administration

5.3%

Communication

5.2%

Accounting

4.9%

Management

4.7%

Social Work

4.2%

Marketing

3.7%

Education

3.6%

Nursing

3.5%

Liberal Arts

3.0%

Sociology

2.9%

Human Resources Management

2.8%

Computer Science

2.7%

General Studies

2.6%

Human Services

2.4%

English

2.3%

Political Science

2.2%

Finance

2.2%
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Degrees

Bachelors

38.2%

Other

24.9%

Masters

16.0%

Associate

12.0%

Certificate

5.0%

Doctorate

2.2%

Diploma

1.3%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$49,000
View Detailed Salary Report
$29,000
Min 10%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$81,000
Max 90%
Best Paying Company
PulteGroup
Highest Paying City
San Francisco, CA
Highest Paying State
Rhode Island
Avg Experience Level
3.0 years
How much does a Customer Service Liaison make at top companies?
The national average salary for a Customer Service Liaison in the United States is $49,358 per year or $24 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $81,000.

How Would You Rate The Salary Of a Customer Service Liaison?

Have you worked as a Customer Service Liaison? Help other job seekers by rating your experience as a Customer Service Liaison.

Top Skills for A Customer Service Liaison

  1. Customer Service
  2. Procedures
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service receiving numerous positive comments in surveys.
  • Improved Employee Retention/Development by implementing new internal procedures to decrease employee turnover and establish higher employee satisfaction rates.
  • Oversee the receptionist area, including answering phone calls, greeting walk-ins, sorting the mail and inputting data.
  • Keep detailed records of daily activities and perform data entry of significant information regarding medical information and financial documents.
  • Utilized internal and external resources to providing technical support to customers.

How Would You Rate Working As a Customer Service Liaison?

Are you working as a Customer Service Liaison? Help us rate Customer Service Liaison as a Career.

Top Customer Service Liaison Employers

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Jobs From Top Customer Service Liaison Employers

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