If you are good at listening to people and then giving great suggestions, then you can consider working as a customer service liaison. People who work in this role resolve issues of customers and provide information about products and services.
A bachelor's degree in a relevant field is often enough to work as a customer service liaison. A master's degree is a cherry on top. Customer service liaisons have to be communicative, empathetic, and patient while dealing with the customers. The CSRs, who are genuinely interested in helping the customers, progress more quickly and become managers in a short time.
Customer service liaisons can make about $18 in an hour and earn more than $37,000 per annum. The job growth rate is -2% (per ten years) which means job opportunities for this role are declining in the US. Becoming a customer service liaison is not difficult, and that is why it is not so rewarding.
What is a Customer Service Liaison?
What Does a Customer Service Liaison Do
There are certain skills that many customer service liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Customer Service Liaison
If you're interested in becoming a customer service liaison, one of the first things to consider is how much education you need. We've determined that 54.5% of customer service liaisons have a bachelor's degree. In terms of higher education levels, we found that 8.0% of customer service liaisons have master's degrees. Even though most customer service liaisons have a college degree, it's possible to become one with only a high school degree or GED.
Customer Service Liaison Job Description
Customer Service Liaison Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of substitute teacher you might progress to a role such as teacher eventually. Later on in your career, you could end up with the title account manager.
Average Salary for a Customer Service Liaison
What Am I Worth?
Roles and Types of Customer Service Liaison
The role of a customer service liaison includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general customer service liaison responsibilities:
- Go-to person, organized, self-starter, customer focused, logical thinker..these are great descriptors for our newest team member!in your role on the distribution technology team, you will work closely with business partners on issues related to our advisor web site. Working closely with advisors requires excellent communication, analytical,
- Customer order status, follow ups, securing transfers for delayed shipments,
- Troubleshoot and resolve tier 2 & 3 trouble tickets related to advanced telecom
There are several types of customer service liaison, including:
Customer Service Agent
Role:
A Customer Service Agent is a front-line staff at any business or company. They are the first person a customer contacts to acquire information about a product, or submit an order, to file complaints, or request returns. Customer service agents resolve any doubt or issue customers might have about the products, services, or policies of the company.
They process orders and returns, follow up on open cases, and document customer data. The agents might operate over the phone, answer emails, or be at the customers' disposal on live chat. They have to have up-to-date information about the products and processes of the company in order to efficiently troubleshoot. Collecting customer feedback to create reports about the efficiency of their service is also the responsibility of customer service agents.
As they are the first interaction a customer will have with a business or institution, their job is to create and maintain a good relationship with customers and create an attractive image of the company. However, customers rarely bother to make contact unless they have a problem, so customer service agents should expect an outpouring of customer frustration. Make sure you have nerves of steel and know-how to keep you calm if you decide to give this position a go.
- Average Salary: $29,598
- Degree: Bachelor's Degree
Customer Service Representative
Role:
Do you like listening to others' problems? Well, ok, nobody really enjoys listening to complaints, but some are better at pretending to care than others. If that's you, maybe consider a career as a customer service representative.
From customer complaints to processing orders and just being able to answer questions, customer service representative interact with customers throughout their day. The great news is that representatives are needed in almost every industry, so it shouldn't be that difficult to find a job. And as long as you're able to communicate well with others and know your way around a computer, all you need is a high school degree and some on-the-job training.
- Average Salary: $32,260
- Degree: High School Diploma
Customer Care Advocate
Role:
The primary role of a customer care advocate is handling inbound customer service inquiries and resolving complex customer issues. He/She answers a high volume of inbound calls, emails, voice mail, and online reviews to answer customer inquiries according to standard operating procedures. He/She researches requests regarding various product aspects, policy provisions, claim status, basic procedures, and so on. Also, he/she records all the information regarding client inquiries, issues, or complaints into the company's tracking and reporting system.
Primarily, a high school diploma is required. However, having an associate's or a bachelor's degree is a plus. You must have a minimum of two years of customer service experience. The core skills for this role are technical, communication, customer service, listening, teamwork, problem-solving, and analytical skills. You must be familiar with customer relationship management systems and Microsoft Office. Their average salary is $35,439 per annum. It varies between $28,000 and $46,000,
- Average Salary: $33,219
- Degree: Bachelor's Degree
States With The Most Customer Service Liaison Jobs
Mouse over a state to see the number of active customer service liaison jobs in each state. The darker areas on the map show where customer service liaisons earn the highest salaries across all 50 states.
Number Of Customer Service Liaison Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 9,499 | $36,084 |
| 2 | California | 8,334 | $42,431 |
| 3 | Florida | 7,504 | $32,475 |
| 4 | Illinois | 5,277 | $34,571 |
| 5 | Ohio | 4,972 | $34,568 |
| 6 | New York | 4,650 | $40,064 |
| 7 | Pennsylvania | 4,515 | $36,785 |
| 8 | North Carolina | 4,347 | $33,259 |
| 9 | Georgia | 4,042 | $32,750 |
| 10 | Michigan | 3,632 | $34,099 |
| 11 | Virginia | 3,399 | $32,731 |
| 12 | New Jersey | 3,052 | $39,714 |
| 13 | Indiana | 2,989 | $33,697 |
| 14 | Arizona | 2,987 | $36,550 |
| 15 | Minnesota | 2,977 | $37,691 |
| 16 | Massachusetts | 2,962 | $42,083 |
| 17 | Tennessee | 2,887 | $33,905 |
| 18 | Missouri | 2,592 | $31,843 |
| 19 | Colorado | 2,222 | $36,777 |
| 20 | Wisconsin | 2,188 | $34,960 |
| 21 | South Carolina | 2,131 | $31,241 |
| 22 | Maryland | 2,089 | $37,763 |
| 23 | Kentucky | 2,078 | $32,068 |
| 24 | Washington | 2,066 | $40,241 |
| 25 | Alabama | 1,913 | $31,328 |
| 26 | Iowa | 1,875 | $33,282 |
| 27 | Louisiana | 1,642 | $31,865 |
| 28 | Oklahoma | 1,624 | $31,120 |
| 29 | Kansas | 1,379 | $31,952 |
| 30 | Utah | 1,260 | $35,174 |
| 31 | Connecticut | 1,229 | $39,942 |
| 32 | Oregon | 1,210 | $37,278 |
| 33 | Mississippi | 1,205 | $29,079 |
| 34 | Maine | 1,096 | $30,524 |
| 35 | New Mexico | 1,010 | $31,393 |
| 36 | Nebraska | 979 | $30,764 |
| 37 | Arkansas | 963 | $28,681 |
| 38 | Nevada | 949 | $37,825 |
| 39 | West Virginia | 876 | $28,553 |
| 40 | New Hampshire | 752 | $39,257 |
| 41 | Idaho | 705 | $31,586 |
| 42 | Montana | 644 | $39,205 |
| 43 | North Dakota | 525 | $32,920 |
| 44 | South Dakota | 508 | $33,268 |
| 45 | Delaware | 481 | $36,046 |
| 46 | Rhode Island | 453 | $42,172 |
| 47 | Wyoming | 340 | $34,105 |
| 48 | Vermont | 304 | $40,271 |
| 49 | Hawaii | 265 | $38,931 |
| 50 | Alaska | 229 | $41,191 |
Top Skills For a Customer Service Liaison
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 61.3% of customer service liaisons listed strong customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Customer Service Liaison Resume templates
Zippia allows you to choose from different easy-to-use Customer Service Liaison templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Liaison resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Service Liaison diversity
Customer Service Liaison Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among customer service liaisons, 64.5% of them are women, while 35.5% are men.
- The most common race/ethnicity among customer service liaisons is White, which makes up 55.2% of all customer service liaisons.
- The most common foreign language among customer service liaisons is Spanish at 60.1%.
Online Courses For Customer Service Liaison That You May Like
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
3. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
Best States For a Customer Service Liaison
Some places are better than others when it comes to starting a career as a customer service liaison. The best states for people in this position are California, Rhode Island, Massachusetts, and Alaska. Customer service liaisons make the most in California with an average salary of $42,431. Whereas in Rhode Island and Massachusetts, they would average $42,172 and $42,083, respectively. While customer service liaisons would only make an average of $41,191 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Montana
$39,205
Avg. Salary
2. Rhode Island
$42,172
Avg. Salary
3. Vermont
$40,271
Avg. Salary
How Do Customer Service Liaisons Rate Their Jobs?
Top Customer Service Liaison Employers
Most Common Employers For Customer Service Liaison
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | AT&T | $43,179 | $20.76 | 6 |
| 2 | Allstate | $41,331 | $19.87 | 4 |
| 3 | UPS | $40,729 | $19.58 | 5 |
| 4 | Denver Public Schools | $39,959 | $19.21 | 7 |
| 5 | McKesson | $39,641 | $19.06 | 8 |
| 6 | Bank of America | $37,736 | $18.14 | 20 |
| 7 | Jostens | $37,299 | $17.93 | 6 |
| 8 | T-Mobile | $36,134 | $17.37 | 5 |
| 9 | U.S. Bank | $36,111 | $17.36 | 48 |
| 10 | USAF Police Alumni Association | $35,988 | $17.30 | 6 |
Customer Service Liaison Videos
