Find The Best Customer Service Liaison Jobs For You

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Average Salary
$36,522
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
160,360
Job Openings

Customer Service Liaison Careers

If you are good at listening to people and then giving great suggestions, then you can consider working as a customer service liaison. People who work in this role resolve issues of customers and provide information about products and services.

A bachelor's degree in a relevant field is often enough to work as a customer service liaison. A master's degree is a cherry on top. Customer service liaisons have to be communicative, empathetic, and patient while dealing with the customers. The CSRs, who are genuinely interested in helping the customers, progress more quickly and become managers in a short time.

Customer service liaisons can make about $18 in an hour and earn more than $37,000 per annum. The job growth rate is -2% (per ten years) which means job opportunities for this role are declining in the US. Becoming a customer service liaison is not difficult, and that is why it is not so rewarding.

There is more than meets the eye when it comes to being a customer service liaison. For example, did you know that they make an average of $17.56 an hour? That's $36,522 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Liaison Do

There are certain skills that many customer service liaisons have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service liaison, we found that a lot of resumes listed 7.3% of customer service liaisons included emergency, while 7.2% of resumes included staff members, and 6.7% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service liaison job title. But what industry to start with? Most customer service liaisons actually find jobs in the retail and health care industries.

How To Become a Customer Service Liaison

If you're interested in becoming a customer service liaison, one of the first things to consider is how much education you need. We've determined that 46.5% of customer service liaisons have a bachelor's degree. In terms of higher education levels, we found that 6.8% of customer service liaisons have master's degrees. Even though most customer service liaisons have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service liaison. When we researched the most common majors for a customer service liaison, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service liaison resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service liaison. In fact, many customer service liaison jobs require experience in a role such as customer service representative. Meanwhile, many customer service liaisons also have previous career experience in roles such as administrative assistant or cashier.

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Average Salary
$36,522
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
160,360
Job Openings

Customer Service Liaison Career Paths

Top Careers Before Customer Service Liaison

Cashier
9.8 %

Top Careers After Customer Service Liaison

Cashier
5.8 %

Customer Service Liaison Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Liaison

Customer Service Liaisons in America make an average salary of $36,522 per year or $18 per hour. The top 10 percent makes over $55,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$36,522
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Modesto, CA
Salary Range38k - 69k$52k$52,042
Salt Lake City, UT
Salary Range32k - 54k$42k$42,480
New York, NY
Salary Range32k - 55k$42k$42,157
Tulsa, OK
Salary Range30k - 52k$40k$39,950
Minneapolis, MN
Salary Range31k - 48k$39k$39,245
Colorado Springs, CO
Salary Range30k - 49k$38k$38,368
$26k
$69k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service-Work From Home
Customer Service-Work From Home
HGS
HGS
06/30/2021
06/30/2021
$22,95706/30/2021
$22,957
Customer Service/Payroll
Customer Service/Payroll
TRC Staffing Services
TRC Staffing Services
06/29/2021
06/29/2021
$35,47906/29/2021
$35,479
Customer Service-Remote
Customer Service-Remote
Kelly Services
Kelly Services
06/29/2021
06/29/2021
$37,04406/29/2021
$37,044
Customer Service-Remote
Customer Service-Remote
HGS
HGS
06/29/2021
06/29/2021
$22,95706/29/2021
$22,957
Remote Customer Service-Work From Home
Remote Customer Service-Work From Home
HGS
HGS
06/29/2021
06/29/2021
$22,95706/29/2021
$22,957
See More Recent Salaries

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Customer Service Liaison Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Liaison. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Liaison Resume

At Zippia, we went through countless Customer Service Liaison resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Liaison Demographics

Gender

female

60.4 %

male

34.1 %

unknown

5.4 %

Ethnicity

White

60.3 %

Hispanic or Latino

18.1 %

Black or African American

11.5 %

Foreign Languages Spoken

Spanish

60.1 %

French

12.3 %

Portuguese

3.6 %
See More Demographics

Customer Service Liaison Education

Majors

Business
29.3 %

Degrees

Bachelors

46.5 %

Associate

16.7 %

Certificate

16.6 %
See More Education Info

Online Courses For Customer Service Liaison That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Customer Service Liaison

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.3% of customer service liaisons listed emergency on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Liaison

Some places are better than others when it comes to starting a career as a customer service liaison. The best states for people in this position are Connecticut, California, Washington, and New Hampshire. Customer service liaisons make the most in Connecticut with an average salary of $52,047. Whereas in California and Washington, they would average $49,131 and $45,087, respectively. While customer service liaisons would only make an average of $44,347 in New Hampshire, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Liaison Jobs:
1,096
Highest 10% Earn:
$64,000
Location Quotient:
2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oklahoma

Total Customer Service Liaison Jobs:
1,624
Highest 10% Earn:
$66,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Customer Service Liaison Jobs:
1,229
Highest 10% Earn:
$85,000
Location Quotient:
0.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Liaison Employers

1. Bank of America
4.8
Avg. Salary: 
$35,251
Customer Service Liaisons Hired: 
18+
2. Amazon.com
4.7
Avg. Salary: 
$28,949
Customer Service Liaisons Hired: 
12+
3. Robert Half International
4.5
Avg. Salary: 
$31,379
Customer Service Liaisons Hired: 
11+
4. The Home Depot
4.8
Avg. Salary: 
$27,522
Customer Service Liaisons Hired: 
8+
5. McKesson
4.8
Avg. Salary: 
$34,417
Customer Service Liaisons Hired: 
8+
6. Verizon Communications
4.7
Avg. Salary: 
$33,529
Customer Service Liaisons Hired: 
8+

Customer Service Liaison Videos

Updated October 2, 2020