Customer service liaison demographics and statistics in the US
Customer service liaison demographics research summary. Zippia estimates customer service liaison demographics and statistics in the United States by using a database of 30 million profiles. Our customer service liaison estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service liaisons after extensive research and analysis:
- There are over 73,064 customer service liaisons currently employed in the United States.
- 64.5% of all customer service liaisons are women, while 35.5% are men.
- The average customer service liaison age is 40 years old.
- The most common ethnicity of customer service liaisons is White (55.2%), followed by Hispanic or Latino (19.7%), Black or African American (11.8%) and Asian (7.0%).
- Customer service liaisons are most in-demand in Woburn, MA.
- The technology industry is the highest-paying for customer service liaisons.
- 7% of all customer service liaisons are LGBT.
On this page
Customer service liaison demographics by:
Customer service liaison gender statistics
64.5% of customer service liaisons are women and 35.5% of customer service liaisons are men.
- Female, 64.5%
- Male, 35.5%
Customer service liaison gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.5% |
| Male | 35.5% |
Customer service liaison gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$38,190
Female income
$36,781
Customer service liaison gender ratio over time
This data breaks down the percentage of men and women in customer service liaison positions over time. Currently, 64.5% of customer service liaisons are female.
Customer service liaison gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.73% | 66.27% |
| 2011 | 33.58% | 66.42% |
| 2012 | 35.14% | 64.86% |
| 2013 | 35.60% | 64.40% |
| 2014 | 36.13% | 63.87% |
| 2015 | 36.01% | 63.99% |
| 2016 | 36.59% | 63.41% |
| 2017 | 37.04% | 62.96% |
| 2018 | 35.68% | 64.32% |
| 2019 | 35.23% | 64.77% |
| 2020 | 35.90% | 64.10% |
| 2021 | 35.50% | 64.50% |
Customer service liaison related jobs gender ratio
We compared customer service liaisons with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Liaison | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service liaison demographics by race
The most common ethnicity among customer service liaisons is White, which makes up 55.2% of all customer service liaisons. Comparatively, 19.7% of customer service liaisons are Hispanic or Latino and 11.8% of customer service liaisons are Black or African American.
- White, 55.2%
- Hispanic or Latino, 19.7%
- Black or African American, 11.8%
- Asian, 7.0%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.8%
Customer service liaison race
| Customer service liaison race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 19.7% |
| Black or African American | 11.8% |
| Asian | 7.0% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.8% |
Customer service liaison race and ethnicity over time
See how customer service liaison racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service liaison race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.59% | 12.05% | 6.31% | 15.77% |
| 2011 | 62.31% | 12.34% | 6.44% | 15.65% |
| 2012 | 61.51% | 12.22% | 6.25% | 16.50% |
| 2013 | 61.86% | 12.06% | 6.42% | 16.17% |
| 2014 | 61.24% | 12.00% | 6.73% | 16.36% |
| 2015 | 60.62% | 11.74% | 6.52% | 17.47% |
| 2016 | 59.73% | 12.23% | 6.76% | 17.37% |
| 2017 | 60.65% | 11.65% | 6.72% | 17.20% |
| 2018 | 60.46% | 11.23% | 6.90% | 17.58% |
| 2019 | 60.06% | 11.43% | 6.70% | 18.09% |
| 2020 | 57.50% | 10.83% | 6.85% | 18.70% |
| 2021 | 55.19% | 11.79% | 7.02% | 19.73% |
Customer service liaison wage gap by race
According to our data, asian customer service liaisons have the highest average salary compared to other ethnicities. Black or african american customer service liaisons have the lowest average salary at $37,764.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,820 |
| White | $38,262 |
| Black or African American | $37,764 |
| Asian | $38,969 |
| Hispanic or Latino | $38,145 |
Average customer service liaison age
See how the average age of customer service liaisons varies based on ethnicity and gender.
Male
Female
Customer service liaison age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service liaison age breakdown
The average age of customer service liaisons is 40+ years years old, representing 49% of the customer service liaison population.
Customer service liaison age breakdown
| Customer Service Liaison Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service liaison educational attainment
The most common degree for customer service liaisons is bachelor's degree, with 54% of customer service liaisons earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 11%.
- Bachelor's, 54%
- Associate, 20%
- High School Diploma, 11%
- Master's, 8%
- Other Degrees, 7%
Customer service liaisons by degree level
| Customer service liaison degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Associate | 20% |
| High School Diploma | 11% |
| Master's | 8% |
| Other Degrees | 7% |
Customer service liaison jobs you might like
Customer service liaison wage gap by degree level
According to the data, customer service liaisons with a Master's degree earn more than those without, at $42,642 annually. With a Bachelor's degree, customer service liaisons earn a median annual income of $40,890 compared to $37,095 for customer service liaisons with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,642 |
| High School Diploma or Less | $35,779 |
| Bachelor's Degree | $40,890 |
| Some College/ Associate Degree | $37,095 |
Customer service liaison employment statistics
Most customer service liaisons work for a private in the health care industry.
Company size where customer service liaisons work
Below, you can see the size of companies where customer service liaisons work.
Customer service liaison jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 35% |
Customer service liaison jobs by company type
Employees with the customer service liaison job title have their preferences when it comes to working for a company. For instance, most customer service liaisons prefer to work at private companies over public companies.
Customer service liaison jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 31% |
| Private | 51% |
| Government | 9% |
Customer service liaison jobs by industry
The most common industries for customer service liaisons are health care, retail and professional.
Customer service liaison industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Health Care | 13% |
| Retail | 9% |
| Finance | 7% |
| Government | 7% |
| Professional | 7% |
| Technology | 6% |
| Education | 6% |
| Insurance | 5% |
| Hospitality | 4% |
| Media | 3% |
| Transportation | 3% |
| Manufacturing | 3% |
| Telecommunication | 3% |
| Non Profits | 3% |
| Construction | 2% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Customer service liaison turnover and employment statistics
Customer service liaison unemployment rate over time
The unemployment rate for customer service liaisons between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service liaison unemployment rate by year
| Year | Customer service liaison unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service liaison tenure
The average customer service liaison stays at their job for 1-2 years, based on the 3,194 customer service liaisons resumes in Zippia's database.
Customer service liaison tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 19% |
| 1-2 years | 36% |
| 3-4 years | 15% |
| 5-7 years | 14% |
| 8-10 years | 6% |
| 11+ years | 10% |
Customer service liaison LGBT ratio compared to similar jobs
Review the percent of customer service liaisons that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Service Liaison | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Specialist | 11.16% | 19,984 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer service liaison jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Eligibility Specialist | 6.73% | 19,944 |
| Line Assigner | 8.60% | 45,710 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Specialist | 11.16% | 19,984 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer service liaisons
The most common foreign language among customer service liaisons is Spanish at 60.1%. The second-most popular foreign language spoken is French at 12.3% and Portuguese is the third-most popular at 3.6%.
- Spanish, 60.1%
- French, 12.3%
- Portuguese, 3.6%
- German, 3.6%
- Mandarin, 2.9%
- Other, 17.5%
Customer service liaison languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.1% |
| French | 12.3% |
| Portuguese | 3.6% |
| German | 3.6% |
| Mandarin | 2.9% |
| Other | 17.5% |
