Customer service liaison job description

We heard you knock!

The person in this role will work as a liaison with Customer Service and Plant Operations. The Liaison will help deal with process breakdowns in the site's order flow. This person will also partner with Purchasing, Scheduling, Sales, as well as help to structure their processes. Works with the Customer Service Center being able to handle a large volume of emails and phone calls regarding issues in the order flow process.

Ability to follow through with requests in a timely and efficient manner. Also, must clearly document all actions in the system, so that customer service has access to the most up to date information.Key contact to research, review and expedite replacement orders and research any delivery and/or invoicing issues and discrepancies. Must work with the appropriate Masonite Team to resolve these issues. Acts with a sense of urgency and takes personal accountability to respond back to Customer Service and Sales in an expeditious and effective manner.Maintains continual visibility of priority orders, remakes, short-orders and old orders to ensure they are expeditiously knifed into the production schedule. Proactively communicate status on backorders, short orders and rescheduling of these items.Serves as the main conduit for customer service to check on the status of open orders and is the key contact to walk through priority or rush orders through production.Actively contributes to daily production meetings and uses knowledge of the business and customers to help planners answer scheduling questions where needed.
Communicates to Customer Service and Sales on shortages/causes - updates on ETA of component shortages and said orders affected using tools such as the Shortage Report and works to provide as much visibility to when the product will be completed.
Must have knowledge of both purchasing and scheduling processes. Must be able to work with functional groups to stream-line and improve these processes in order to advance our customer goals with regards to lead time and fill-rate metrics.Supports OTC improvements by maintaining running database of backorders or past due orders based on SROTO2 report with identified issues, actions, and finally resolutions. Root cause data should be tracked in order to identify supply chain losses locally at the plant and within Masonite network.Supplies operations support to maintaining up to date customer information in CRM in regards to special requirements and “tribal knowledge”. Facilitates knowledge transfer from CRM to plant personnel when assessing temporary and permanent transfers.Enhances “voice of the customer” for the plant team by acting as a go-to team-member for customer expectations and liaising with the customer service organization.Work with Master Scheduling function in Fulfillment department to assure retail, wholesale and distribution priorities are properly aligned Must maintain constant communication between and among customer service, purchasing, manufacturing and shipping, both internal and external.Demonstrate an ability to organize activities and work space, as well as the ability to manage large volumes of paper with high level of detail.Ensure the accurate completion of daily reporting. Brings necessary reports to production meeting as well as informs the management group of trends associated with order-related problems.Creating samples and mailing out to Customers.Other duties, as assigned

Experience and Education
3 to 5 years of previous experience in customer service for a manufacturing company is strongly preferred.Associate degree or higher preferred. High School Diploma required.Ability to work independently and effectively in a team environment.Excellent phone and written communication skills.Excellent PC skills including Microsoft Office tools or Master-Pak software.Strong analytical skills.Ability to organize and maintain detailed records.Ability to work well in a fast-paced environment and have the ability to multi-task.Follow thru and detail oriented.
#LI-DV1

We Help People Walk Through Walls

The Customer Service Liaison is responsible for providing customer service in accordance with Service Excellence, the Customer Service Department Framework and the MMC Customer Service Relationship (CRM) and Call Center business strategy. He/she will serve as a liaison between members and Montefiore, MMC and external managed care organizations. The Customer can be defined as existing member/patient, potential member/patient, physicians/providers, MMC associates, other health care organizations, regulatory bodies, media personnel, etc.
Components of the Customer Services Program may include but are not limited to:

* Claims and Billing Inquiry, Resolution and Customer Care.
* Resolution of all member/patient services issues
* Utilize a computerized database system (with multiple programs), departmental contacts, published internal and external documents and independent judgment in order to respond to all customer needs.
* Receive and triage a high volume of telephone calls for the managed care organization from customers, such as, patients, physicians, staff outside organizations, regulatory agencies, and the general public, provides information and referrals, answers questions, schedules physician appointments, resolves patient billing issues, and handles complaints.

Education/skills required:

* High School Diploma or equivalent required
* Excellent written and oral communication skills.
* Proficient computer skills and knowledge of medical terminology
* Bilingual, Spanish preferred

Please note - The hours for this position vary.

Possible Schedule includes:

8:00am - 4:30pm

8:30am - 5:00pm

9:00am - 5:30pm

9:30am - 6:00pm

10:00am - 6:30pm

Department: Patient Access Center Bargaining Unit: 1199 Campus: TARRYTOWN Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Family Service Liaison

Philadelphia, PA, US, 19139

Location: LOC_KARABOTS-Care Network - Karabots


Shift: Days

Employment Status: Regular - Full Time

About Us

We're seeking breakthrough makers! Children's Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways - big and small - to make a difference for the patients and families we serve.

If you are ready to challenge yourself, be inspired and grow - no matter what your role - you just may be the kind of breakthrough maker who will thrive at CHOP.

CHOP is proud to share that we are ranked No. 1 on Forbes' 2022 list of America's Best Large Employers!

Job Summary

Family Service Liaison (FSL) responsible for parent involvement and/or participation in Early Head Start program. FSL provides limited case management services and support to approximately seventy (70) families in West Philadelphia area. Assist in various events and activities (on and off site). Serve as mentor for parent groups and governing body. Facilitate training as needed for staff and parents in accordance with Head Start Performance Standards.

Job Responsibilities

Recruiting and enrolling eligible children into Early Head Start (EHS) home and center based programs.

Assist and support EHS eligible families develop and/or strengthen linkages with appropriate service providers. FSL will accompany families to various community agency appointments and provide referrals for identified needs and/or concerns of family.

Provide leadership and mentoring to Policy Council and Parent Committee meetings. FSL provide training to new and returning Policy Council members regarding their roles and responsibilities. FSL will assist organizing, scheduling and facilitation of monthly meeting/ad hoac meetings as needed.

Outreach to various community agencies and/or companies to develop relationships to increase knowledge of Early Head Start services and/or partnerships.

Service delivery assistance to home visitors and managers as needed.

Required Education and Experience

Required Education: Associates Degree in human service, behavioral science, child development or related field.

Required Experience: Minimum of three (3) years of experience in community-based outreach work with at risk populations.

Preferred Education, Experience & Cert/Lic

Preferred Experience: Experience with at-risk populations in low-income communities helpful. Experience with a home-based / home visit model a plus. A combination of relevant professional, volunteer and community experience will be considered.

Additional Technical Requirements

* Intermediate skills in MS Word.

To carry out its mission, it is of critical importance for the Children's Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons. Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.

EEO / VEVRAA Federal Contractor

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Nearest Major Market: Philadelphia

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