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Customer service liaison skills for your resume and career

Updated January 8, 2025
4 min read
Customer service liaison example skills
Below we've compiled a list of the most critical customer service liaison skills. We ranked the top skills for customer service liaisons based on the percentage of resumes they appeared on. For example, 61.3% of customer service liaison resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service liaison needs to be successful in the workplace.

15 customer service liaison skills for your resume and career

1. Strong Customer Service

Here's how customer service liaisons use strong customer service:
  • Used strong customer service skills and demonstrated a balance of sensitivity to customers along with maintaining accuracy and production standards.
  • Provided strong customer service support in the electrical/tools department and assisted other departments as necessary.

2. Patients

Here's how customer service liaisons use patients:
  • Confirmed patient appointments and provided customer service consults to patients and physician staff to enhance patient preparation for examination.
  • Used effective communication to coordinate clinic flow and relay information to patients and clinicians in day-to-day operations.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer service liaisons use phone calls:
  • Oversee the receptionist area, including answering phone calls, greeting walk-ins, sorting the mail and inputting data.
  • Field all inbound phone calls to the Pharmacy and route as needed to the appropriate department.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service liaisons use data entry:
  • Keep detailed records of daily activities and perform data entry of significant information regarding medical information and financial documents.
  • Assisted immediate Supervisor with data entry and entering employer information into SST database.

5. Excellent Interpersonal

Here's how customer service liaisons use excellent interpersonal:
  • Have excellent interpersonal, organizational, and verbal communication skills.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service liaisons use outbound calls:
  • Handed high call volume inbound and outbound calls.
  • Conducted outbound calls to resolve issues while providing superior customer service and demonstrating competent knowledge of company policies.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer service liaisons use telephone calls:
  • Provided basic customer service for a high volume of primarily routine inbound telephone calls while providing customer satisfaction and retention.
  • 20653Answered and distributed customer service telephone calls while assisting automotive services customers with cash and/or credit payment and service receipts.

8. PowerPoint

Here's how customer service liaisons use powerpoint:
  • Developed and continually updated training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
  • Created presentations through PowerPoint or Excel and generated monthly reports.

9. Care Organizations

Here's how customer service liaisons use care organizations:
  • Serve as a liaison between members and Montefiore CMO, MMC and external managed care organization.
  • Serve as a liaison with mental health and healthcare organizations.

10. Inbound Calls

Here's how customer service liaisons use inbound calls:
  • Resolve season ticket holder concerns via appointment or out/inbound calls reassuring all have an entertaining and engaging game day atmosphere.
  • Handle inbound calls from families with requests for family members.

11. Service Liaison

Here's how customer service liaisons use service liaison:
  • Served as service liaison and organized and encouraged women to participate in different service opportunities benefiting the community.
  • Served as principle Administrative Service Liaison for Marriott International Senior Executives for hotel customer service issues.

12. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how customer service liaisons use community resources:
  • Managed a central access point of community resources and referral information.
  • Connected students and their families in crisis with appropriate community resources

13. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how customer service liaisons use conflict resolution:
  • Provided on-site conflict resolution alternatives/tactics to effectively resolved personal and employment conflicts.
  • Marketed new products to schools and hospitals * Primary source of contact in regards to conflict resolution.

14. Customer Complaints

Here's how customer service liaisons use customer complaints:
  • Educated two sales forces in the operational requirements for a cold chain temperature medical product reducing product returns/customer complaints.
  • Analyzed customer complaints regarding billing, technical and internal customer complaints, reported findings to Senior Management.

15. Customer Inquiries

Here's how customer service liaisons use customer inquiries:
  • Provide order status to customer service including customer inquiries.
  • Handled customer inquiries, complaints, billing disputes & payment extension/service requests.
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List of customer service liaison skills to add to your resume

Customer service liaison skills

The most important skills for a customer service liaison resume and required skills for a customer service liaison to have include:

  • Strong Customer Service
  • Patients
  • Phone Calls
  • Data Entry
  • Excellent Interpersonal
  • Outbound Calls
  • Telephone Calls
  • PowerPoint
  • Care Organizations
  • Inbound Calls
  • Service Liaison
  • Community Resources
  • Conflict Resolution
  • Customer Complaints
  • Customer Inquiries
  • HIPAA
  • Epic
  • Medicaid
  • Call Tracking
  • Payroll
  • IDX
  • Customer Orders
  • Customer Support
  • Quality Customer Service
  • Customer Issues
  • Front Desk
  • Provides Administrative Support
  • EMR
  • Patient Appointments
  • HR
  • Customer Accounts
  • Troubleshoot
  • Inventory Control
  • Customer Relations
  • Computer System
  • Support Services
  • Customer Problems
  • Scheduling Appointments
  • FedEx
  • Client Relationships
  • Problem Resolution
  • QuickBooks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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