"emergency," "staff members," and "data entry" aren't the only skills we found customer service liaisons list on their resumes. In fact, there's a whole list of customer service liaison responsibilities that we found, including: The most important skills for a customer service liaison to have in this position are communication skills. In this excerpt that we gathered from a customer service liaison resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer service liaison in order to "contributed to the productivity of management, sales force and brokers with effective communications and efficiency towards procedures. " Another trait important for fulfilling customer service liaison duties is computer skills. According to a customer service liaison resume, "customer service representatives must be adept at using computers. ." Here's an example of how customer service liaisons are able to utilize computer skills: "maintain data entry in computerized employ kentucky operating system. " Another skill that is quite popular among customer service liaisons is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer service liaison resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "achieved accuracy of data entry information on multiple customer accounts. " A thorough review of lots of resumes revealed to us that "listening skills" is important to completing customer service liaison responsibilities. This resume example shows just one way customer service liaisons use this skill: "representatives must listen carefully to ensure that they understand customers in order to assist them." Here's an example of how this skill is used from a resume that represents typical customer service liaison tasks: "communicated results to clients via email, fedex, and regular mail. " As part of the customer service liaison description, you might find that one of the skills that might be helpful to the job is "patience." A customer service liaison resume included this snippet: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This skill could be useful in this scenario: "combine patience and persistence to troubleshoot technical problems, website navigation and online account management. " Lastly, this career requires you to be skillful in "problem-solving skills." According to customer service liaison resumes, "representatives must determine solutions to customers’ problems." This resume example highlights how customer service liaison responsibilities rely on this skill: "resolved outstanding issues, answered phones, filing, data entry"
See the full list of customer service liaison skills.
Before becoming a customer service liaison, 54.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.0% customer service liaisons went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most customer service liaisons have a college degree. But about one out of every six customer service liaisons didn't attend college at all.
Those customer service liaisons who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for customer service liaisons include a liberal arts degree or a criminal justice degree.
Once you're ready to become a customer service liaison, you should explore the companies that typically hire customer service liaisons. According to customer service liaison resumes that we searched through, customer service liaisons are hired the most by Thyssenkrupp Elevator Americas, City National Bank of Florida, and AmerisourceBergen. Currently, Thyssenkrupp Elevator Americas has 3 customer service liaison job openings, while there are 2 at City National Bank of Florida and 1 at AmerisourceBergen.
If you're interested in companies where customer service liaisons make the most money, you'll want to apply for positions at AmerisourceBergen, Masonite International, and First Federal. We found that at AmerisourceBergen, the average customer service liaison salary is $54,295. Whereas at Masonite International, customer service liaisons earn roughly $40,980. And at First Federal, they make an average salary of $38,158.
View more details on customer service liaison salaries across the United States.
Some other companies you might be interested in as a customer service liaison include Lowe's, Walgreens, and J. C. Penney. These three companies were found to hire the most customer service liaisons from the top 100 U.S. educational institutions.
The industries that customer service liaisons fulfill the most roles in are the retail and health care industries. But the highest customer service liaison annual salary is in the manufacturing industry, averaging $40,385. In the insurance industry they make $33,730 and average about $32,296 in the telecommunication industry. In conclusion, customer service liaisons who work in the manufacturing industry earn a 32.2% higher salary than customer service liaisons in the automotive industry.