Remote Customer Care Associate
Remote job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Entry Level Representative(Recent grad needed)
Remote job
Job Opportunity: Customer Support Representative
Pay Rate: $19.16/hour (W2).
Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.
In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience.
Job Responsibilities:
Provide exceptional support for Morgan Stanley clients through incoming calls, addressing service inquiries with accuracy and efficiency.
Assist with Cash Management products, online account access, mobile app usage, and general financial questions.
Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.
Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.
Benefits Info
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Phone Representative
Remote job
Job Title: Remote Phone Support Representative
Monthly Pay: $2,800 - $4,200
We're looking for friendly, patient, and reliable individuals to join our team as Remote Phone Support Representatives. In this work-from-home role, you'll handle incoming customer calls, assisting with questions, providing information, and helping resolve basic issues. You'll be the first point of contact for customers, so professionalism and clear communication are essential. If you enjoy helping others, staying organized, and working independently, this role could be a great fit for you.
Job Responsibilities:
Answer incoming calls from customers in a professional, helpful manner.
Listen to customer concerns and provide clear, accurate answers.
Guide callers through simple troubleshooting or next steps when needed.
Record key details and conversation notes accurately in our systems.
Follow company scripts and procedures to ensure smooth call handling.
Maintain a calm and positive tone, even when addressing basic concerns.
Stay connected with your remote team through chats and scheduled check-ins.
Qualifications:
Strong listening skills and clear verbal communication are essential.
Comfortable working in a customer-focused, phone-based role.
Ability to navigate computer tools and digital call systems during conversations.
Dependable internet connection and a distraction-free home workspace.
Positive, solution-focused attitude and willingness to learn.
No prior call center experience required-comprehensive paid training provided.
Previous experience in customer service, hospitality, or retail is helpful but not necessary.
Perks & Benefits:
100% remote-work from home from anywhere in the U.S.
Competitive monthly pay: $2,800 - $4,200.
Paid training provided from day one.
Flexible schedule options including weekends and evenings.
Supportive, team-focused work culture.
Advancement opportunities in customer service or supervisory roles.
Customer Service Associate (Insurance Industry) Temp to Perm
Remote job
On behalf of our client, an industry leading Insurance Company, we are hiring Services Associates in the Massachusetts area to join their Personal Lines Agency Support Team. The position is anticipated to start in early January and is a temporary (with a duration of approx. 7 months) to permanent opportunity.
Position Overview/Summary:
As a member of the Agency Support Team, you will work with the firm's independent insurance agents, policyholders and field partners within a call center environment to create outstanding service experiences. The Agency Support Team functions as an extension of their agents' offices by providing assistance related to personal lines insurance policies, premium billing and technical support.
By joining the team, you can expect to take part in an initial comprehensive virtual training program that will prepare you for success. You will learn the company's service philosophy, receive both systems and skills training and benefit from ongoing coaching and mentorship that will position you well for potential career growth within their Personal Lines organization.
Description
Training and Development: 6-8 weeks of initial comprehensive virtual training (instructor-led and self-study) followed by ongoing training, coaching and mentorship
Schedule: Hours of Operation are 8:00am - 6:00pm EST, Monday - Friday.
Your daily 7.75-hour shift (38.75-hours/week) will be determined after training is complete. Shifts remain static after they are assigned but are eligible for adjustment in the future.
Responsibilities / Essential Functions:
• Receive inbound calls from agents, policyholders and field representatives in a dynamic call center environment
• Timely manage an individual diary of pending items requiring follow-up via email or outbound phone call
• Accurately interpret and verify new and renewal policy transactions, policy coverages and policy changes for agents
• Communicate underwriting guidelines to agents
• Respond to simple as well as complex billing inquiries from agents and policyholders
• Provide agents and policyholders with technical support and troubleshooting on The Hanover's systems
• Partner with others within Personal Lines to resolve policy or billing related issues
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
• Make process improvement recommendations related to procedures, workflows and systems
• Participate in special assignments and perform other duties as needed
Key Measures of Success:
• Motivated by taking full ownership to help others, solve problems and create lasting positive impressions
• Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills
• Comfortable working in a dynamic and structured call center operations environment
• Receptive to coaching and feedback; flexible and adaptable to change; able to overcome obstacles
• Thrives in a remote or an in-office working environment
Position Requirements:
• Experience of up to 2 years in a customer service environment and role; call center experience is beneficial. Remote work experience preferred
• Bachelor's degree
• To work remotely, hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required.
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with agents and policyholders
• Contribute to an environment of collaboration, accountability, respect and empowerment
• Proficient with navigating personal computers and standard business software; able to learn call center and insurance industry specific software applications
• Able to commit to the entirety of the virtual training program
Physical Demands & Work Environment:
• Able to use a personal computer as well as call center software applications and wear a wired headset
• Able to sit for extended periods (75% - 90%) while receiving and handling incoming phone calls
• Able to meet performance expectations and internet speed requirements in a dynamic remote work environment
If you are interested in this position, please reply with your resume in Word and we will contact you to discuss next steps.
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Remote job
## **About the Role**
Mercor is seeking experienced **customer services representatives** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $200 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $125 by referring** Share the referral link below, and **earn $125 for each successful referral** through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [**Learn
Remote Customer Service Representative - Product Testing
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Architectural Representative
Remote job
About Mitrex & Cladify
Mitrex and Cladify are sister companies based in Toronto, Canada, pioneering innovative and sustainable building solutions. Mitrex specializes in building-integrated photovoltaic (BIPV) technology, transforming facades into energy-generating assets that combine aesthetics with solar power for net-zero buildings. Cladify, with over 20 years of expertise, is a global leader in advanced cladding systems, including lightweight composite panels, stone cladding, and integrated solutions designed for durability and architectural appeal. Together, we empower architects, developers, and builders to create efficient, eco-friendly structures across North America. We are expanding our presence in the USA market and seeking a dynamic Architectural Representative to promote our cutting-edge products to design professionals, driving adoption and sales growth.
About the Role
The Architectural Representative will serve as the primary liaison between Mitrex/Cladify and architectural firms, designers, contractors, and developers in the USA. This role focuses on building relationships, educating stakeholders on our sustainable cladding and solar-integrated solutions, and securing specifications for projects. The ideal candidate is a sales-oriented professional with a passion for green building technologies, strong networking skills, and experience in the architectural or construction industry. This is a remote position with travel required within the USA, reporting to the Sales Director.
Responsibilities
External Collaboration: Develop and maintain strong relationships with architects, specifiers, and general contractors to promote Mitrex's BIPV products (e.g., solar facades, glass, and railing systems) and Cladify's cladding solutions (e.g., composite panels, stone, and prefabricated systems).
Strategic Specification/ Sale Execution: Develop and execute targeted specification/ sales strategies for each vertical to generate leads, increase market penetration, and exceed sales targets within your U.S. territory. Tailor your approach to each sector's unique needs and priorities while ensuring alignment with Mitrex's sustainability mission.
Presentations & Product Knowledge: Conduct in-depth product knowledge sessions and presentations tailored to each vertical, focusing on how Mitrex and Cladify products meet the specific needs of universities, airports, and government buildings.
Pipeline Generation: Identify and pursue project opportunities, building a robust sales pipeline through prospecting, networking at industry events, and leveraging CRM tools. Achieve sales targets by securing product specifications in architectural plans and following through to project completion.
Internal Coordination: Work closely with internal teams to ensure smooth project implementation, from the sales process through delivery and completion of projects in these sectors. Ensure that timelines and client expectations are met efficiently.
Industry Trends & Competitor Analysis: Stay informed on trends, technological advancements, and competitive products within the higher education, airport, Medical or REITS buildings. Use this knowledge to communicate Mitrex's value proposition effectively, positioning our solutions as the preferred choice for these sectors.
Reporting & Forecasting: Prepare and present sales forecasts, progress reports, and market analysis to management, identifying key opportunities and areas for improvement across the higher education, airport, and government building sectors.
Representation: Represent Mitrex & Cladify at key industry events, conferences, trade shows, and in-person meetings focused on the higher education, airport, and government sectors to increase brand visibility and product awareness.
USA Vertical Approach
Higher Education/Universities: Establish and nurture relationships with university campuses, facilities management teams, architects, and developers within the higher education sector to showcase Mitrex and Cladify's sustainable building envelope solutions. Highlight the benefits of solar-integrated walls and energy-efficient building materials that align with the sustainability goals of educational institutions.
Airports/Aviation: Build relationships with airport authorities, aviation infrastructure developers, and contractors to promote our products for new airport terminal buildings, renovations, and expansions. Position Mitrex and Cladify as the go-to solution for airports looking to reduce their carbon footprint and implement cutting-edge energy-efficient and renewable energy technologies.
Healthcare / Medical Facilities: Collaborate with healthcare administrators, hospital facility managers, architects, and GC's to integrate our sustainable building envelopes into new medical centers, clinics, and hospital expansions. Emphasize the critical need for energy efficiency, durability, and infection-resistant surfaces in healthcare environments, aligning with sector regulations and sustainability goals.
REITs and Residential Rental: Real estate portfolios seeking energy-efficient upgrades across multiple properties, blending retrofit and new construction opportunities. Multi-family rental buildings, especially in urban Tier 1 cities, provide scalable retrofit potential for quick revenue (3-6 months).
Qualifications
A minimum of 5 years of Specification & Sales experience in the building materials, construction, or sustainable solutions industry, with specific experience in higher education, airports, or government/institutional buildings.
Proven track record of building relationships with design professionals and closing specifications in competitive markets in Chicago.
Strong knowledge of architectural processes, building codes (e.g., IBC, LEED certifications), and green building practices; familiarity with solar or cladding products is a plus.
Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
Self-motivated with strong organizational skills; comfortable working remotely and managing a territory.
Willingness to travel up to 50% within the USA (valid driver's license required).
Proficiency in Microsoft Office, CRM software, and virtual presentation tools.
Required Skills
Sales-oriented professional with a passion for green building technologies.
Strong networking skills.
Experience in the architectural or construction industry.
Preferred Skills
Familiarity with solar or cladding products.
Pay range and compensation package
Competitive salary & % commission structure + yearly bonuses for performance.
Comprehensive benefits package, including Health, coverage Dental coverage and retirement plans, Life insurance.
Opportunities for career advancement and professional development in the US.
Innovative, Collaborative and a supportive work environment that is changing the world.
Equal Opportunity Statement
We are an equal-opportunity employer that welcomes all candidates from diverse backgrounds. Candidates legally authorized to work in the U.S
Fully Remote Customer Service & Sales Rep
Remote job
Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage.
Why This Opportunity Stands Out:
Paid training + State & Federal licenses (covered)
Flexible schedule perfect for travelers or stay-at-home professionals
No quotas or income caps
Residual income + bonuses + stock options
Tax advantages (1099 contractor)
We're Looking For:
Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills.
Requirements:
18+ & no felony record
Reliable Wi-Fi & Zoom access
Investment Services Expert
Remote job
This role is for one of Weekday's clients.
We are currently helping hire for one of the leading AI labs (via one of our partners); supporting them in building and refining advanced AI systems.
This is a unique opportunity to apply your Investment Services expertise toward shaping AI systems designed to replicate real-world workflows across investment banking, private equity, asset management, and equity research. You will help evaluate, calibrate, and enhance AI models to ensure their outputs align with professional standards in the investment domain.
Requirements
What exactly would you do?
Evaluate AI-generated outputs in investment-related tasks for quality, accuracy, and business alignment
Calibrate AI decision-making processes in valuation modeling, portfolio analysis, forecasting, risk assessment, and scenario planning
Provide structured feedback to improve clarity, consistency, and financial rigor
Requirements
🎓 Education: Bachelor's degree in Finance, Economics, Business Administration, or a related analytical field (MBA or certifications such as CFA, CPA, CAIA are a plus)
💼 Experience: 2+ years in investment services, ideally in investment banking, private equity, asset management, equity research, or related buy-side/sell-side roles within established organizations
📊 Skills:
Strong proficiency in investment analysis and financial modeling (valuation, market analysis, portfolio construction, risk-return assessment)
Solid understanding of investment processes, performance metrics, and strategic decision-making frameworks
Excellent analytical, critical thinking, written, and presentation skills, with the ability to simplify complex financial insights
📍 Location: Remote (flexible, work from anywhere)
Benefits
💵 Compensation: $90 to $150 per hour (based on experience)
🎁 Bonus: Weekly performance incentives of $20-$100 per hour for top performers
🕒 Time commitment: ~20 hours per week (part-time)
⏳ Project duration: 1-2 months
🌍 Fully remote, asynchronous work - flexible schedule
📑 Independent contractor engagement, with daily payments via Stripe Connect
Auto-ApplyWork From Home-Customer Service-Make Your Own Schedule
Remote job
COMPLETE FIRST & FOLLOW THE ONBOARDING STEPS BELOW
Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information.
Education and Experience
high school diploma or equivalent
proficient in computer applications
knowledge of customer service principles and practices
some experience in a call center service
MUST HAVE
PC/Laptop
Headset
Hard Wired Internet
Pass a background Check ($30)
Quite Place To Work
BEFORE WE PROCESS YOUR APPLICATION YOU MUST BE ACCEPTED AS AN AGENT WITH OUR COMPANY. TO DO SO PLEASE FOLLOW THE STEPS BELOW !
STEP 1
https://link.arise.com
Start your account, when it asks for a referral code- ENTER (3449185)
STEP 2
When it asks which contractor type, choose service partner and enter (880541638-FEIN#) Stokes Management & Solutions
Once your Approved IT SHOULD SAY PENDING, this will ensure youre registered properly.
STEP 3
Text DONE TO 470-227-1699 WITH YOUR FULL NAME
YOU WILL THEN BE APPROVED THROUGH THE COMPANY AND CAN PROCEED WITH SIGNING YOUR CONTRACT DOCUMENTS. ONCE DOCUMENTS ARE SIGNED THERE WILL BE A BASIC ASSESSMENT TO COMPLETE (dont let this scare you, its very basic). It will take 24 hours after you have completed your assessment for Arise to link it to your account.
VERY IMPORTANT: If you do not have equipment to start, we partner with a company that offers very affordable equipment as well as payment plans. Click the link here to purchase
https://wahequipmentsolutions.com/smsstaffing
This position is totally REMOTE. Training 2-4 weeks. You must have your own equipment. Background check required, as you will deal with clients personal information.
www.sms-staffing.com
Customer Support Expert
Remote job
Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn.
Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential.
What You'll Do:
Provide excellent product support to our clients via email and live chat to enhance the client experience
Influence product development through valuable feedback to our Product and Engineering teams
Be able to remain organized and be able to prioritize in a high-volume environment
Take ownership of support tickets from start to completion while providing value-added information
Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally
Contribute to our internal product training sessions and engage with our global Support team
Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies
Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.
What You'll Bring:
A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
Familiarity with ticketing or live chat systems is a plus, but not required.
Willingness to work on a hybrid schedule with 2 days in the office.
The position may include occasional shifts outside standard office hours to ensure timely client support.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy flexible paid time off for enhanced work-life balance
Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We're proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people..
Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Auto-ApplyBCT Reservationist- Full Time
Remote job
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
* Proven track record of ALL of the following STRIVE values:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
* Strong desire to be helpful and take ownership to resolve customer situations
* Empathetic and active listening
* Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demeanor, put together
* Dependable and consistent, history of good attendance
* Naturally curious with an aptitude for learning and understanding quickly
* Ability to multitask by reading, typing, and navigating through applications while speaking with customers
* Prior customer service/troubleshooting experience preferred
* BILINGUAL (English & can SPEAK SPANISH)
Responsibilities:
* Communicate with customers in a proactive and professional manner.
* Respond to questions and provide information while exceeding customer expectations.
* De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
* Identify root cause of inquiries by asking probing questions to determine the best solution.
* Maintain required product knowledge to deliver best in class service.
Details:
* Start Date: September 15, 2025
* Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
* Production Schedules available:
* Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week)
* Pay: $15.87/hr
* Must be Bilingual (English & Speak Spanish)
Customer Support Expert
Remote job
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.
Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
About the Role
Our customers are the core of our business and we're looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you'll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you'll provide one-of-a-kind support and build strong, long-lasting relationships with our customers.
You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are Tuesday-Friday 12-8:30 PM ET & Saturday 11-7:30 PM ET.
What You'll Do
Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with customers to understand their goals and address their challenges through effective ticket responses
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
What We're Looking For
1+ year work experience in a customer-facing role, SaaS preferred
Proven record of driving customer satisfaction and meeting or exceeding performance standards
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Benefits & Perks
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office stipend
Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
T
he salary for this role is $55,000 + benefits. The base pay range is subject to change and may be modified in the future.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
Auto-ApplyJob Description
As a Zuma Reservationist, you are responsible for managing reservations and inquiries in a professional and efficient manner. Operating from an office environment, you will provide exceptional guest service by ensuring seamless coordination of bookings, handling inquiries, and supporting the reception team.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.
Life at Zuma
At Zuma, we're more than a restaurant - we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery - we celebrate every detail, always striving for perfection - putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
Manage reservations via phone, email, and online booking platforms, ensuring accurate entry of guest information into the reservation system (SevenRooms)
Handle large party and special event inquiries, coordinating with management and the events team as needed
Communicate special requests, preferences, and dietary restrictions to the relevant teams, ensuring a personalized guest experience
Maintain an organized system for tracking reservations, waitlists, and cancellations, ensuring efficient use of available seating
Assist in creating guest profiles to enhance service and maintain accurate records of regular and VIP guests
Provide detailed information about Zuma's menu, dining options, and special promotions to guests during inquiries
Collaborate with the reception and FOH teams to ensure a seamless transition of guest information and preferences
What We Look For
Our ideal candidate embodies our values and the following:
A genuine love for culinary experiences & a passion for Japanese cuisine
A natural team player who is at home working in sync with a large team
Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
Experience working with SevenRooms or other reservation systems preferred
Ability to work flexible hours, including evenings, weekends, and holidays, as required
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you'll enjoy:
World-Class training, designed to inspire and educate
Global opportunities, experience hospitality around the globe with our five incredible brands
Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
Family Meals are shared daily
Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that's elevating contemporary dining on a global stage.
We use eVerify to confirm U.S. Employment eligibility.
Remote Flight Reservationist
Remote job
Job Title: Remote Flight Reservationist
Company Overview: SVH Travel Company is a leading provider of customized travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a commitment to excellence and a passion for travel, we cater to discerning travelers seeking unforgettable journeys around the globe.
Job Overview: As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach.
Responsibilities:
Flight Booking: Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements.
Reservation Management: Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments.
Client Communication: Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications.
Flight Information: Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients.
Customer Service: Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process.
Sales Support: Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue.
Collaboration: Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients.
Adherence to Regulations: Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information.
Benefits:
Competitive salary with performance-based incentives.
Remote work flexibility, allowing for a comfortable and convenient work environment.
Opportunities for career growth and advancement within a reputable travel company.
Access to exclusive travel discounts and perks.
Comprehensive training and support to excel in the role.
Health insurance coverage and other benefits package.
Qualifications:
High school diploma or equivalent (Bachelor's degree preferred).
Previous experience in flight reservations, travel agency, or customer service role is advantageous.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong attention to detail and accuracy in data entry and reservation management.
Familiarity with flight booking systems, GDS (Global Distribution Systems), and online travel platforms.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Customer-focused mindset with a dedication to providing exceptional service and exceeding client expectations.
Flexibility to work non-traditional hours to accommodate client needs across different time zones.
Join SVH Travel Company and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote work.
Online Travel Reservationist - Remote
Remote job
Job Title: Online Travel Reservationist - Remote About Destination Knot:Destination Knot is a full-service travel planning company that provides clients with expertly curated vacation experiences. From luxury resorts and cruises to family getaways and romantic escapes, we specialize in simplifying the planning process and delivering exceptional service at every stage of the journey.
Position Overview: We are looking for a dependable and detail-oriented Online Reservationist to join our remote team. In this role, you will support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. This is an excellent opportunity for individuals who enjoy working behind the scenes to bring dream vacations to life.
Key Responsibilities:Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences Communicate with clients and vendors regarding updates, changes, or special requests Maintain accurate records of bookings and client communications Stay informed on supplier promotions, destination policies, and system updates Collaborate with other team members and travel advisors to ensure a smooth booking experience Provide high-level service and professionalism in all client interactions
Qualifications:Previous experience in reservations, travel coordination, or customer service preferred Strong written and verbal communication skills Highly organized and able to manage multiple tasks independently Comfortable working in a virtual environment using digital tools and platforms Must be 18 years or older with access to a computer and reliable internetA passion for organization, accuracy, and helping others experience seamless travel
What We Offer:100% remote work flexibility Training and development within the travel and hospitality industry Access to booking tools and supplier platforms Performance-based incentives and travel perksA collaborative and supportive team culture
Work Environment: This is a remote position with flexible scheduling, ideal for individuals who thrive in a structured, task-oriented role and enjoy contributing to a client-focused travel planning team.
Auto-ApplyReservations Agent
Remote job
eSQUAD Staffing allows you to work from home without a webcam. You get the opportunity to work for major companies such as amusement parks, timeshares, roadside assistance, cruise lines and more. The pay can range from $9-13+ an hour. Visit eSQUAD .NET to apply.
Responsibilities • Answer inbound calls • Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion • Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
Skills & Abilities • Good knowledge of business English, spelling and punctuation • Must be able to communicate clearly and effectively • Must be able to provide quality customer service • Ability to project and convey a positive, concerned and professional image to customers • Must be able to conduct data search efficiently and effectively while working within specific time constraints • Ability to maintain a well-organized work area
* BONUS PLAN* PICK THE RIGHT SCHEDULE FOR YOU *
Remote Operation Center (ROC) Operator I / II
Remote job
ROC Operator I / II
Reports To: Manager of ROC Operations
Direct Reports: No Functional Unit: Operations
FLSA Status: Non-Exempt Position Type: Full-Time
THE COMPANY
Onward Energy is an independent power platform that owns and operates over 7 GW of utility-scale wind, solar and natural gas generation projects across the U.S. Our Vision is to reliably power a sustainable future. Our Mission is that as North America s premier independent power generator, we will deliver renewable and reliable power to our customers, opportunities to our associates, sustainable returns to the families who invest in us, and a better world to the next generation. Based in Denver, New York and Charlotte, Onward Energy is a company where people and power are always on. We are where renewable meets reliable. See ******************** for more information.
THE CHALLENGE
Fueled by growth of the company, the company is built its own Remote Operations Center (ROC) to monitor, operate and control the company s generation assets. As an Operator of the ROC, you will have full responsibility for operating and monitoring Onward Energy s generation fleet. The goal of this position is to ensure safe operations, superior customer service, and high levels of generator efficiency. This position reports to the Manager of ROC Operations and will work within a team of ROC Operators, maintaining continuous 24/7 monitoring and control of company assets.
THE RESPONSIBILITIES
Summary of Tasks & Daily Operations
Responsible for the day-to-day operations of a growing fleet of generation assets
Ensures SCADA connectivity, alarm response and communication capabilities.
Coordinate curtailment procedures, call-out processes and emergency action plan adherence.
Complete required notifications to various entities (Reliability Coordinator, Balancing Authority, Transmission Operator, Scheduling Coordinators)
Coordinate plant operating parameters as directed by the Balancing Authority, Transmission Operator and Operations Management.
Dispatch field O&M personnel for troubleshooting support and outage scheduling.
Assist with the development of operating procedures
Operate within the established regulatory compliance requirements
Maintain NERC Certification and other certifications as needed.
Completes Operator Log entries of all real-time events, Operating Instructions and other pertinent information.
Submit proper outage notifications
Ensures proper communication(s) are maintained in the ROC
Lead ROC safety meetings
Ability to train and perform switching during normal & emergency situations
Obtain NERC, PJM, ERCOT System Operator Certifications
Maintain NERC and other regional training CEHs
Complete ROC Operator II Qualifications
THE PROFILE TO SUCCEED
Prefer five years or more of experience in utility-scale power production or energy management. Experience can come from working for a utility-scale generator operator, balancing authority, transmission operator, market participant, distribution provider, manufacturing, or military service.
Experience working in multiple ISO s. Onward has projects in CAISO, MISO, ERCOT, SPP, and PJM.
Preference to current NERC Certified Operator(s) (RC, TO, BIT or BI), PJM Generator Operators or ERCOT certificates.
High attention to detail and the ability to work proactively and productively without direct supervision.
Minimum of five years of experience working with SCADA systems. This includes, but is not limited to wind turbine OEM SCADA systems, solar SCADA systems, substation SCADA systems, and SCADA data aggregation/historian platforms. Experience with Ignition is preferred.
Experience communicating with Balancing Authorities, Transmission Operators, Reliability Coordinators, and/or Scheduling Entities.
Experience, knowledge and familiarity with local area networks, wide area networks, and ISP networks. Must be able to work with Onward s IT Team who is responsible for configuring and auditing telecommunications infrastructure.
Knowledge and understanding of cybersecurity principles and policies.
Strong verbal and written communication skills.
Work schedule requires 24/7/365 shift rotation to ensure continuous 24/7/365 coverage.
Advanced proficiency with Microsoft Office, especially Excel. Experience with using formulas, macros, and pivot tables and will be comfortable with large data sets
THE PHYSICAL REQUIREMENTS
Must be able to accomplish physical requirements with or without reasonable accommodation.
Ability to stand, walk, talk, hear, and close and distance vision capability.
Ability to sit, climb or balance, stoop, kneel, and/or crouch.
Ability to lift and/or move up to 10 pounds.
Ability to travel up to 10%.
THE TEAM
The Onward Energy team is comprised of industry professionals who embrace our values of accountability, adaptability, collaboration, and excellence.
THE WORK ENVIRONMENT
The position functions in a smoke and vaping free professional office environment. The role routinely utilizes standard office equipment such as laptop computer, phone, and scanner/photocopier. Noise levels can be moderate to high when visiting job sites, and may contain light to heavy equipment vehicles, small to large equipment, materials, communication equipment and tools.
THE TOTAL REWARDS
Onward Energy total rewards philosophy is motivated by a key tenet of People First, and offers associates a comprehensive total rewards package which includes market competitive compensation, health, life insurance, and retirement savings benefits.
If you require an accommodation for any part of the employment process due to a disability to ***************************.
EEO STATEMENT:
Onward Energy is an Affirmative Action Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work From Home Call Center Sales
Remote job
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyCulinary Remote Call Center PRN
Remote job
Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders.
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.
**Work Schedule**
+ **PRN, on call or as needed**
+ **Remote Position, must be a Utah Resident**
+ **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening
+ **Hours of Operation:** Sunday-Saturday 0630 - 1930
+ **Required:** Rotating holidays and weekends
+ **Benefits Eligible: No**
**Essential Functions**
+ Takes patient meal selections and modifies them using system standards to meet provider orders.
+ Checks trays for accuracy during meal assembly.
+ Communicates clearly to both clinical and culinary caregivers.
+ Collects and inputs nutrition screening information
+ May complete calorie count and nutrition analysis as dictated by facility
+ Utilizes a computer to run reports and take orders.
+ Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels)
+ Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.
**Skills**
+ Nutrition
+ Diet Management
+ Computer Literacy
+ Interpersonal Communication
+ Active Listening
+ Coordinating tasks with others
+ Patient Interactions
+ Attention to detail
**Qualifications**
+ Virtual Screening through Microsoft Teams before application submitted to Hiring Manager
+ **Residential Home address and work from home address must be within the state of Utah**
+ **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services)
+ Experience in Food Service, Nutrition Services, or healthcare call center (preferred)
+ Demonstrated ability to work with modified diets (preferred)
+ Demonstrated ability to provide exceptional customer service (preferred)
**Physical Requirements:**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Vine Street Office Building
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.22 - $23.68
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.