Copy of Retail General Manager - Trainee
Customer service manager job in Tuscaloosa, AL
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $54,300.00 - $80,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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STORE MANAGER - 21 and older only - NORTHPORT, AL
Customer service manager job in Northport, AL
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
COMPETENCIES:
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
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Plant Manager
Customer service manager job in Gadsden, AL
Prince Metal Stampings USA, Inc., a member of the NARMCO Group., located in Gadsden Alabama, a leader in automotive stampings and assemblies has an opening for:
PLANT MANAGER
This position reports directly to General Manager and requires an experienced, hands-on manager to oversee operations of a busy manufacturing / stamping / modular assembly operation and provide direction, leadership and motivation to the managers and employees of the facility. The successful candidate will be required to be knowledgeable in all aspects of an automotive manufacturing operation including, heavy metal stampings, tool & die, weld & assembly, quality, scheduling, budgeting, and capital projects.
Successful candidates should have 10 years experience in a manufacturing environment (automotive preferred), Technical or Engineering degree, well organized, effective communication skills, and be able to handle multiple tasks and assignments. Candidates without a degree who have equivalent technical and managerial experience will be considered. Facility is in Gadsden Alabama.
Our goal is to attract talented and motivated individuals who possess the desire to excel in their field. Our success depends on the imagination, skill and teamwork of our employees. We support a wide variety of functions that present the opportunity to gain advanced knowledge of various applications.
Prince Metal Stampings provides competitive wages, benefits and 401K plan.
Please forward resumes to *************
Learn more about Prince Metal Stampings/NARMCO at **************
General Manager- Fulfillment Center Operations
Customer service manager job in Auburn, AL
About Us
Webster Fulfillment is a leading 3PL dedicated to delivering exceptional customer experiences through operational excellence, cutting-edge technology, and a highly engaged team. We pride ourselves on fulfilling orders accurately and efficiently while maintaining the highest standards of service for our customers.
Position Overview
The General Manager (GM) is the senior operational leader responsible for overseeing all aspects of our warehouse fulfillment center, including production, quality, safety, operational efficiency, client performance, and team development. This role requires a hands-on, process-driven leader who can manage people leaders, hold teams accountable, and drive continuous improvement across the entire operation.
The GM ensures smooth day-to-day execution, financial performance, and a culture of excellence, safety, and accountability.
Key Responsibilities1. Operational Leadership & Execution
Lead all warehouse operations, including receiving, inventory management, order fulfillment, quality, and shipping.
Set clear daily, weekly, and monthly production goals and ensure teams are aligned to meet them.
Serve as the escalation point for operational challenges, making real-time decisions to keep the operation running efficiently.
Maintain a strong presence on the warehouse floor, modeling a hands-on leadership approach.
2. People Leadership & Performance Management
Directly manage and develop department managers and supervisors across all operational functions.
Build a culture of accountability, high performance, and teamwork.
Provide coaching, performance evaluations, and succession planning for key roles.
Ensure staffing levels meet business needs and support seasonal surges.
3. Quality, Compliance & Safety Oversight
Ensure all processes meet company quality standards and customer expectations.
Oversee safety programs, compliance initiatives, and regulatory requirements.
Conduct regular audits and partner with QA to reduce errors, defects, and customer complaints.
Drive root cause analysis and implement corrective actions to prevent recurrence.
4. Continuous Improvement & Process Optimization
Identify inefficiencies and lead initiatives to improve throughput, accuracy, and cost effectiveness.
Use Lean, Six Sigma, and data-driven problem-solving to improve processes.
Implement best practices across all functional areas, standardizing workflows and SOPs.
5. Customer Performance & Relationship Management
Partner with account management to ensure operational performance aligns with client expectations.
Participate in business reviews and client meetings as needed.
Resolve escalations in collaboration with the customer experience team.
Anticipate client needs and work proactively to strengthen service delivery.
6. Financial & Strategic Management
Manage operational budgets, labor costs, and productivity metrics to support financial targets.
Forecast labor and production needs based on order volume trends.
Support contract pricing, operational planning, and long-term facility strategy.
Monitor KPIs such as CPH, SLA performance, OTIF, and utilization to drive decisions.
7. Training, Development & Culture Building
Oversee training programs for managers and frontline teams.
Promote a culture where employees take ownership, identify issues early, and work together to solve problems.
Encourage open communication, continuous learning, and positive team morale.
Skills & QualificationsRequired:
7+ years of leadership experience in logistics, fulfillment, distribution, or supply chain.
Proven ability to lead managers and large teams in a high-volume warehouse environment.
Strong operational problem-solving skills with a data-driven mindset.
Experience improving processes using Lean, Six Sigma, or similar methodologies.
Strong communication, decision-making, and conflict-resolution abilities.
Ability to thrive in a fast-paced, hands-on, dynamic environment.
Preferred:
Experience in 3PL or multi-client fulfillment.
Knowledge of warehouse technologies, WMS systems, and operational KPIs.
Background managing P&L, budgets, or cost-related operational decisions.
Working Conditions
Full-time role; may require occasional evenings or weekends based on business needs.
Warehouse environment with regular standing, walking, lifting, and exposure to machinery and noise.
Fast-paced, physically active setting requiring frequent presence on the floor.
Compensation & Benefits
Competitive salary + performance-based incentives.
Comprehensive benefits package (health insurance, PTO, retirement plan, etc.).
Opportunities for professional development and career growth in a rapidly expanding company.
Retail Store Assistant Manager
Customer service manager job in Alabama
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Service Manager
Customer service manager job in Mobile, AL
Established and largest commercial specialty equipment and parts in the SE Region is searching for a Service Manager for their Mobile location. This person will be responsible for the productivity and management of all Service Techs and mechanics, parts specialists and shop mechanics in the branch. This position is also responsible for overseeing new Service Technician training. The Service Manager will be a mentor to all Service Techs and responsible for overseeing their professional development as well as the mentoring and development of existing Service Technicians.
Primary Duties and Responsibilities:
Management of the day-to-day operations of the Branch Service Department including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
Manage monthly scheduled services programs and contracts including preventative maintenance, inspections, maintenance contracts
Leadership, management, and holding all direct reports accountable to their responsibilities
Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
Customer satisfaction and customer experience results and KPIs to set the industry standard
Safety of the shop environment, vehicles, equipment, and all department staff
Ensure proper onboarding, safety training, technical training, and continuing education of technicians
Reviews service reports and take follow-up action if necessary.
Communicate daily with the service techs in the field and make sure they are equipped and ready to provide 100% customer support.
Experience, Educational, and Ability Requirements:
5+ years' Service Manager experience in the commercial equipment industry
Experience and knowledge of electrical, hydraulics, IC engines, troubleshooting mechanical issues
Excellent verbal and written communication skills
Ability to multitask and multi project many items simultaneously
Detail oriented
Excellent sales and customer service skills
Ability to prioritize tasks and delegate them when appropriate
Excellent follow-up and customer relationship building skills
Proficiency in Microsoft Office & Knowledge of ERP Systems
Customer Service Manager, Alligare
Customer service manager job in Alabama
Reports To: Sales Director Direct Reports: Customer Service Representatives (2) The Company Alligare, LLC, located in Opelika, AL, is a global leader in providing turn-key vegetation management solutions. Alligare specializes in strategic markets consisting of Aquatic, Forestry, Range and Pastureland, Railroads, Adjuvants/Additives and Vegetation Management. Our specialties include both developing and distributing custom made herbicides to a variety of clients for a variety of situations.
Alligare specialists, having trained knowledge and expertise, can give both better advice, faster service, and a more cost-effective solution than a traditional sales force could offer. With Alligare' s methods of delivering results-oriented, market-based solutions, we are able to always reach the same results with our products - unsurpassed performance and value.
Job Summary
Responsible for delivering and maintaining effective customer service for all internal and external Alligare customers. Responsible for maintaining the highest standards of integrity, personal responsibility, sense of community, and teamwork by self-example.
Duties and Responsibilities
* Oversee all customer service activities by assigning work, answering questions, solving problems, monitoring progress, etc. Ensure customer satisfaction with both internal and external customers throughout all activities to facilitate organic growth.
* Establish performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain.
* Maintaining relationships with key customers/accounts
* Monitor latest industry trends, recommend, and implement improvements for customer service operating procedures and processes to improve accuracy, efficiency, and productivity.
* Responsible for effectively communicating with sales representatives concerning customer issues and sales data.
* Consistently work to build cohesive, proactive team between Customer Service and other departments within the organization.
* Maintain working knowledge of Alligare products and internal processes.
* Provide external customers with expedient and accurate information relative to sales orders, product information, shipping information, price changes. Refer sales representatives to customers in need of detailed information about Alligare products, application, etc.
* Research customer issues as needed and follow-up with customers in a timely manner.
* Scheduling, transfers, performance appraisals, conducting meetings, training, approving time records, development and coaching of staff.
* Perform other duties as required or assigned.
QUALIFICATIONS
* 5+ years of experience in a Customer Service Manager role.
* Strategic mind set to improve the Customer Service experience and processes.
* KPI setting experience for both employees and processes.
* Ability to effectively communicate with all levels of the organization as well as customers.
* Professional interpersonal and verbal skills necessary to supervise other people and maintain a friendly and courteous demeanor throughout the day.
* Professional written communication skills.
* Excellent excel and PowerPoint skills.
* Ability to accurately and efficiently input and retrieve data from a computer.
* Working knowledge of industry products and solutions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, and hear. The employee may occasionally lift and/or move 10-20 pounds.
Alligare is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Customer Service Manager
Customer service manager job in Mobile, AL
OnelinkUSA has an immediate opening for a Customer Service Manager. As a Customer Service Manager, you will oversee daily operations of our call center and properties we service.
Core Duties and Responsibilities:
· Evaluate staff effectiveness and performance.
· Manages escalated calls as Tier 3 Customer Service Support.
· Supervises Training and Coaching of Tier 1 Customer Service Reps.
· Supervises Ter 1 Technician workflow.
· Monitor and Oversee Customer Service Representatives and Field Service Technician Schedule.
· Creates the property schedule for the Field Technicians.
· Monitor competitor pricing.
· Monitor weekly account adjustments/Payment Plans.
· Reviews and monitors disconnects, communicates disconnects/collections to Community managers monthly.
· Request move in and move out list from community managers, then delegates to customer service supervisor.
· Communicates team training needs to Tier 2 technician and COO.
· Communicates weekly recap reports to COO.
· Manage office supplies.
· Creates ideas for resident events or promotions.
· Manges sending mass communications.
· Sends monthly recap of outages.
· Manages Company/CSR Team/Tech Scorecard Metrics and communicates to COO.
· Oversees monthly preventative maintenance is completed.
· Create monthly, quarterly, and annual goals and action plans.
· Monitor customer complaints and issues, ensuring timely resolution while maintaining a customer-centric approach.
· Work with the different properties, and management on any issues that need to be addressed.
· Manages and monitors weekly QA calls to ensure high quality customer Interactions.
· Other duties will be at management discretion.
The Superior Candidate will:
· Have 2 to 3 years' experience as a Customer Service Manager.
· Have good time management skills.
· Have the ability to work in a team environment.
· Have exceptional customer service skills.
· Must be self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker.
· Must have knowledge of Management methods and techniques.
· Must have experience in providing customer support.
Qualifications:
· Minimum of 2-3 years of experience in call center management.
· Must have a high school diploma or equivalent.
· Must have a valid driver's License.
· Must be able to travel as needed.
· Must be able to pass a background, drug screen and MVR check.
Benefits:
· Medical, Dental, Vision, Life Insurance, Short and Long -Term disability.
· 401K with company match
· Paid time off (Holidays, Vacation, etc.)
· Stable company with a family feel.
· Company culture that works hard yet takes care of employees.
· Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.
Customer Service Manager
Customer service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
Develop and implement service procedures, policies, and standards.
Monitor and analyze service metrics to drive process improvement and operational efficiency.
Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
Conduct regular coaching, training, and performance evaluations to support team growth and development.
Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
10+ years of experience in customer service, with at least 5 years in a management role.
Strong leadership and team development skills.
Excellent communication, problem-solving, and interpersonal abilities.
Data-driven with the ability to interpret reports and apply findings to drive results.
Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
Experience in benefits administration.
Familiarity with CRM and ticketing systems.
Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
-
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Auto-ApplyCustomer Service hoover 5843
Customer service manager job in Birmingham, AL
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Qualifications
Job Qualifications :
High School diploma or GED
2-3 years of Customer Service experience
Excellent communication and organizational skills
Ability to handle multiple tasks
Strong knowledge of Microsoft Office software
1-2 years book-keeping or general accounting experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Tyler Union- National Customer Service Manager
Customer service manager job in Oxford, AL
Tyler Union, a division of McWane, Inc., is the nation's leading manufacturer of Ductile Iron Waterworks Fittings and Appurtenances has an immediate opening for a National Customer Service Manager for its Oxford facility.
The National Customer Service Manager is responsible for leading a high-performing customer service team, ensuring customer satisfaction while supporting strategic business initiatives through data-driven insights. This role requires a strong leader with analytical skills and hands-on experience in implementing modern technologies and managing change. The ideal candidate will be a collaborative problem-solver who thrives in cross-functional environments and is passionate about improving customer experience through innovative and continuous improvement. Proactively promotes The McWane Way principals, values, and behaviors and lives the Compass Culture.
This is a salaried exempt position, with an excellent benefits package with health, life, dental, and vision insurance, short-term and long-term disability, vacation, holiday pay and 401(k).
Take a tour of Tyler Union here.
All candidates offered employment must submit to a drug screen, physical, and background check.
Essential Duties and Responsibilities:
Lead and support the customer service team to meet departmental goals and maintain high service standards.
Ability to motivate, coach and develop high-performing teams.
Develop and deliver onboarding, SOPs and training programs for new and existing team members.
Experience utilizing Microsoft D365, CRM, Power BI, and EDI systems to manage customer data and streamline operations.
Oversee implementation of price changes and maintain discount structures in D365.
Collaborate with Quotations Manger to manage list prices and ensure pricing accuracy.
Adept at identifying inefficiencies and implementing solutions to enhance service delivery.
Coordinate and participate in national sales meetings and local customer functions if necessary.
Skilled in building rapport, resolving escalations, and driving customer satisfaction.
Help define and implement approved objectives for the customer service team.
Proficient in interpreting data using tools like Power BI to guide strategic decisions.
Develop and monitor KPIs and service metrics to ensure continuous improvement.
Understands the importance of cross-functional relationships/collaboration to align customer service goals with company objectives.
Job Specifications:
Demonstrated leadership, communication, and organizational skills.
Highly detail-oriented and proactive, capable of working independently and managing multiple priorities
Strong analytical mindset with sound judgment, decision-making, and negotiation capabilities
Maintains a high level of discretion, integrity, and professionalism in all interactions.
Confident and assertive with a commitment to excellence
Qualifications
Education and Experience:
Bachelor's degree in business, communications or related field
5+ years' progressive experience in customer service, sales operations or accounts management
2+ years in a leadership role
Demonstrated success in implementing new technologies and leading change management initiatives.
Proven ability to collaborate across departments such as Sales, Finance, IT, and Supply Chain
Experience managing a team with remote locations.
Additional Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Customer Service Manager
Customer service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
* Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
* Develop and implement service procedures, policies, and standards.
* Monitor and analyze service metrics to drive process improvement and operational efficiency.
* Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
* Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
* Conduct regular coaching, training, and performance evaluations to support team growth and development.
* Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
* Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
* Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
* 10+ years of experience in customer service, with at least 5 years in a management role.
* Strong leadership and team development skills.
* Excellent communication, problem-solving, and interpersonal abilities.
* Data-driven with the ability to interpret reports and apply findings to drive results.
* Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
* Experience in benefits administration.
* Familiarity with CRM and ticketing systems.
* Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
* The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Auto-ApplyCustomer Service Representative / Financial Associate
Customer service manager job in Montgomery, AL
Customer Service Representative - Financial Associate FLSA Status: Non-Exempt (Hourly)
RB&T Mission Statement:
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.
Position Summary:
The Customer Service Representative "CSR" / Financial Associate is responsible for assisting new and existing customers with the processing of transactions involving various personal and business accounts and financial services. The CSR also meets the needs of our customers by providing unmatched hospitality.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions may include, but are not limited to the following:
Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
Handles incoming calls and communications including greeting walk-in guests, prospects, and clients.
Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office
Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures.
Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency.
Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
Balance cash drawer periodically throughout the day and/or at least daily
Open and close all account types, while preparing the proper documentation
Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
May represent the Bank in various community functions with a high level of integrity and professionalism
Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management
Special projects and/or other duties as assigned by Management.
Minimum Qualifications:
High School diploma or equivalent
1-2 years Customer Service Representative experience preferred
Skills, Abilities & Expectations:
Stay familiar with and follow policy and procedures.
Support Management's decisions and goals in a positive, professional manner.
Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
Ability to apply general accounting knowledge processes (debits, credits, balancing)
Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
Maintain confidentiality of all customer records, accounts and transactions
Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
Detail oriented and organized
Excellent interpersonal and communication skills
Integrity, discretion, and respect for confidential information are absolutely essential
Willingness to adapt to change
Work within a variety of different software and web applications
Able to prioritize duties and effectively manage time
Analytical and problem-solving skills
Attend work on a regular basis, on time, and withstand varying degrees of stress
Excellent interpersonal and communication skills
Maintaining a professional, business-like appearance and demeanor
Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Physical Demands:
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer:
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
Seasonal Customer Service Supervisor
Customer service manager job in Montgomery, AL
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Captain - Customer Service - Dave and Busters
Customer service manager job in Birmingham, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11.75 per hour
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyOperations Manager - Structural Services Group
Customer service manager job in Birmingham, AL
Reports to: Division Manager Supervises: Entire Project Team-including but not limited to Project Executive(s), Senior Project Manager(s), Project Manager(s), Superintendent(s), Senior Estimator (s), Design Manager(s), Safety Manager(s), and Quality Control Manager(s)
Educational Requirements of position:
* Degree/Experience
* Bachelor's degree in a relevant curriculum from an accredited college or university + minimum of 10 years of relevant experience
* Trade Certifications
* OHSA 30 Hour Certification
* At least one Industry related accreditation or certification (LEED, Lean, PMP, HCC, CMAA or similar
Technical Requirements of positon:
* Software
* Proficiency in Microsoft Word & Microsoft Excel
* Proficiency in Primavera P6
* Proficiency in Timberline PJ (or similar project management software/application)
* Proficiency in Viewpoint (or similar AP software/application)
* Working knowledge of Navisworks, Revit and Sketch-up
* General
* In-depth understanding of estimating strategy and protocol
* In-depth understanding of building components and trade sequencing
* Working knowledge of construction surveying/layout
* In-depth understanding of contract language
* In-depth understanding of risk management and risk mitigation
Essential Function of the position
* Oversee Operations of entire business unit to ensure adherence to BLHI standards and operating philosophy
* Coordinate with estimating during pre-construction phases
* Enforcing jobsite safety protocol
* Preconstruction planning, staffing & job set up
* Oversee schedule development, management and reporting
* Oversee cost control and reporting
* Developing and enforcing risk management parameters
* Enforcing adherence to contract requirements
* Dispute resolution for issues requiring advancement beyond Project Team
* Client retention and business development for assigned Business Unit
Relationship Management
* Establish and maintain relationships with architects, engineers, consultants and clients spanning current and past projects.
* Establish and maintain relationships with subcontractors and vendors spanning current and past projects.
* In-depth understanding of and increasing involvement in BLHI Business Development process
Corporate Culture/Evolution
* Embodies BLHI Corporate Values in leadership style
* Demonstrates adherence to BLHI Corporate Value in daily operations
* Interacts with professionalism and pro-activism
* Continually seeks feedback and personal development for advancement
* Trains direct reports for advancement
* Seeks to understand and further the overall objectives of BLHI
Mental Effort
Considerable mental effort and comprehension, sustained concentration with frequent interruptions
Physical Effort
Requires moderate, varied physical effort and dexterity including: sitting stationary, moving around an office or jobsite, seeing and communicating effectively.
Working Conditions
Private office located in corporate/regional office.
Potential advancement position:
Division Manager Requirements for Advancement:
* In-depth understanding of contract language and mastery of subcontract negotiations.
* In-depth understanding of BLHI estimating systems and protocol and integration with project management
* Highly effective internal and external relationship management
* Embodiment of BLHI Corporate values and requiring same of all direct reports
* Understanding of BLHI overall goals and objectives as related to strategic planning
* History of effectively developing direct reports for advancement
* In-depth understanding of risk management and risk mitigation
* Leadership role in business development process
* Successful management of division and resources to achieve business goals
* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
* This description reflects management's assignment of essential functions. It does not prohibit or restrict the tasks that may be assigned, and is subject to change at any time.
Service Supervisor
Customer service manager job in Mobile, AL
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Service Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.
This is a full-time, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.
What You'll Do:
Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections
Who You Are:
Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
At least 25 years old
Hold a valid commercial driver's license with a clean driving record. Passenger endorsement is a nice to have.
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Possess good knowledge of the city and community of Mobile, AL
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary range: $45,000 - $55,000 / year
Hours/Shifts: Varied
We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides
everyone
with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
Auto-ApplyDining Services Supervisor
Customer service manager job in Homewood, AL
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyPayment Services Supervisor
Customer service manager job in Birmingham, AL
Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
What You'll Do:
* Oversee the daily operations for the accounts payable department, including supervising staff, managing workflows, and ensuring the accuracy and timeliness of payments.
* Partner with plant accounting and sourcing to improve policies and procedures within the source-to-pay function.
* Ensures staff is responsive to both internal and external stakeholders and provide excellent customer service.
* Assist with the development and implementation of accounts payable policies and procedures.
* Works with vendors and sourcing to resolve and improve accounting and invoicing issues.
* Supports staffing through involvement with the selection, training, career development, and evaluation programs that promote skill building, career advancement, and employee engagement.
* Develops and implements process improvements and performs analysis of process information to ensure process efficiencies.
* Identifies new functionality through learning the software systems and researching new trends and leading-edge technology.
* Provides support to internal and external auditors.
* Establishes personal and departmental goals and monitors progress.
* Able to work independently and make decisions based on accounts payable policies and procedures.
* Any other duty, task, or responsibility as assigned.
Skills You'll Need:
* Bachelor's Degree in Accounting, Finance, Business Administration, or related field required.
* Minimum of 3-5 years of accounting experience and business analysis experience required.
* Having a thorough understanding of the procurement process, policies, and procedures preferred; strong working knowledge of Procurement in a manufacturing environment and/or ERP system experience preferred.
* Job requires a willingness to lead, take charge, and offer opinions and direction; must have experience monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
* Must be able to evaluate and use relevant information and individual judgment to suggest ways to improve the work processes; Identifies opportunities for transactional and analytical process improvement.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets us apart is the work we do impact daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
Landscape Services Supervisor (City of Mobile PR - Recreation)
Customer service manager job in Mobile, AL
This is administrative and field work in the organizing, coordinating and supervising of skilled, semiskilled and unskilled workers in all aspects of the landscape enhancement functions of the City of Mobile Parks Department. JurisdictionStarting Salary City of Mobile $51,879
Minimum Qualification Requirements:
Attainment of a minimum of a bachelor's degree from a recognized college or university in Landscape Architecture, Landscape Design, Ornamental Horticulture, or a closely related field, and preferably a minimum of one year experience in landscape design or horticulture management and supervision; or a combination of education and experience equivalent to these requirements.
Special Requirement:
Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | LANDSCAPE SERVICES SUPERVISOR | Class Spec Details.
All applications must be submitted online through the Mobile Civil Service Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application.
If needed, computers are available in our office at 1809 Government Street, Mobile, AL.
Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.
A person with a disability may request accommodation by contacting the Mobile Civil Service at ************.
Adam Bourne, Civil Service Director
The agencies we serve are equal-opportunity employers