Customer service manager jobs in Allentown, PA - 494 jobs

Responsible for coordinating customer orders, transportation services, inventory reporting, and carrier performance while ensuring high service levels, accurate documentation, and smooth daily logistics operations. Main Responsibilities Safety • Maintain transportation service agreements and carrier documentation • Track and verify carrier insurance certificates Quality • Support company quality control and assurance requirements • Document and report all service or delivery issues • Maintain detailed and accurate records Performance & Operations • Track carrier safety, quality, and performance metrics • Process customer orders and schedule order preparation • Arrange domestic transportation from warehouses to customer locations • Support customer pickup coordination when required • Communicate with customers and vendors to ensure on-time delivery and pickup • Review transportation rates and escalate exceptions outside standard ranges • Respond to urgent transportation or delivery issues as needed • Maintain accurate inventory and demand records • Maintain customer records to support continuous service improvement • Follow order entry and invoicing procedures from receipt through billing • Prepare weekly and monthly operational reports • Participate in ongoing professional development annually Culture & Working Style • Courteous and professional communication • Willingness to assist others and ask for help when needed • Continuous improvement mindset • Comfortable working cross-functionally Education & Experience • 5+ years of experience in logistics or transportation • Background in customer order processing, routing, inventory management, or 3PL/brokerage environments • Experience coordinating domestic transportation preferred • Experience with bulk or industrial materials is a plus Knowledge & Skills • SAP proficiency required within first 6 months • Strong Excel, Word, and Outlook skills • Comfortable in a paperless, system-driven environment • Strong analytical and reporting skills

A growing manufacturer is seeking a hands-on Plant Manager to lead operations at a startup facility in the Lansdale area. This role oversees day-to-day production while supporting the scale-up and stabilization of a high-volume, food-grade manufacturing operation. Key Responsibilities Lead plant operations including production, maintenance, quality, safety, and cost control Drive efficiency, uptime, throughput, and scrap reduction Build and develop the plant team and establish strong safety and quality standards Oversee equipment reliability, preventive maintenance, and vendor coordination Partner with leadership on capacity growth and operational performance Qualifications Proven Plant or Operations Management experience in high-volume manufacturing Background in aluminum, metal, packaging, stamping, or food-grade environments Strong hands-on leadership in regulated manufacturing settings Why Join Leadership role in a startup manufacturing facility Opportunity to build processes and culture from the ground up Competitive salary, bonus, and full benefits Work Authorization: Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.

We are seeking a dynamic and energetic Plant Manager to lead and optimize our manufacturing facility's daily operations. The Plant Manager is the senior leader responsible for overseeing all day-to-day operations at our Bethlehem manufacturing facility. This hands-on leadership role drives operational excellence in a fast-paced fabrication environment, ensuring efficiency, quality, safety, and profitability across the plant. Reporting directly to the Executive Vice President, you will lead production planning, resource management, and continuous improvement initiatives. By applying lean manufacturing principles, you will optimize workflows, reduce waste, and enhance overall performance. This position requires a strategic thinker with strong decision-making skills who can balance customer demands, budgetary goals, and operational priorities while fostering a culture of accountability and innovation. Responsibilities: Operations Planning and Daily Execution Monitor and optimize production in real time, adjusting schedules, priorities, and resources to ensure on-time delivery and meet customer commitments. Serve as the primary decision-maker for job prioritization and coordination, leveraging ERP and scheduling systems for maximum efficiency. Interact daily with the operations supervisors to quickly resolve issues such as rework equipment downtime, material delays, shipping schedules, absenteeism, and customer-driven demands. Develop and implement recovery plans for any orders at risk of late shipment; lead customer communications to present solutions and secure revised timelines. Maintain accurate inventory control in partnership with Materials Management, ensuring seamless raw material flow and timely product delivery. Capacity, Staffing, and Resource Management Monitor and analyze plant capacity, workforce levels, inventory, and resource allocation; proactively recommend adjustments to maintain optimal efficiency. Review and approve all overtime requests to balance productivity with cost control. Collaborate with manufacturing engineering to identify and implement process improvements that enhance capacity, boost efficiency, and ensure consistent quality. Act as final decision-maker on allocation of Mechanical Engineering resources (detailing vs. approval drawings) and job prioritization. Financial & ERP Ownership Prepare and manage budgets, track variances, downtime, waste, and key performance indicators (KPIs) through detailed reviews, reports, and dashboards; present operational results to senior leadership and justify capital investments with clear ROI analysis Generate and distribute quarterly revenue forecasts to support strategic planning. Approve critical manufacturing data, including Manufacturing Order Quantities (MOQ), Manufacturing Order Points (MOP), variance reports, and quarter-end WIP calculations. Provide accurate labor time estimates for special fabrication requests, sales quotes, and costing worksheets to ensure competitive pricing and profitability. Determine special pricing and delivery schedules for Flexicon subsidiaries' orders to meet customer requirements. Serve as a key contributor to ERP implementation and optimization, ensuring seamless integration and data-driven decision-making across operations. Performance Leadership Drive manufacturing operations to achieve cost-effective production while meeting strict targets for quality, output, OEE, and on-time delivery. Champion lean manufacturing initiatives, oversee capital project justification, and strengthen inventory control, safety culture, and cross-functional collaboration. Provide hands-on leadership and coaching to supervisors and operations teams, fostering accountability and a culture of quality assurance and continuous improvement. Requirements: Bachelor's degree in engineering, Operations Management, or related field. Minimum 7 years of progressive manufacturing operations leadership experience, including managing multiple functions in a fabrication or assembly environment; familiarity with logistics/distribution preferred Strong understanding of lean manufacturing, ERP systems (e.g., MS Dynamics), budgeting/forecasting, and business/financial principles. Working knowledge of organizational effectiveness, quality control, and safety regulations. Excellent leadership, communication, and problem-solving skills. Proficiency in data analysis, mechanical troubleshooting, and ERP integration for decision-making. Ability to lead teams, drive change, and thrive in a dynamic manufacturing setting.

Judge Direct Placement is working with a USDA manufacturer in the Hatfield-Souderton, PA area seeking a disciplined, hands-on Plant Manager. This person will lead their slaughter and primary processing facility. This is a high-stakes role that requires a leader who can balance high-volume production targets with uncompromising food safety and animal welfare standards. While candidates with a background in the meat industry is preferred, we are open to veteran operational leaders from other fast-paced manufacturing sectors who have the grit to manage a demanding, "boots-on-the-ground" environment. Key Responsibilities Production Leadership: Oversee the daily harvest and primary processing operations. Ensure the facility meets production targets while maintaining high product quality and yield. Compliance & Food Safety: Serve as the primary point of contact for USDA/FSIS inspectors. Ensure the facility meets all HACCP, SSOP, and humane handling regulations to keep the plant running without interruptions. Operational Efficiency: Monitor the bottom line by managing labor costs, reducing waste, and identifying bottlenecks in the production flow. Team Development: Lead, hire, and train a large, diverse workforce. Foster a culture of accountability and respect in a high-turnover, physically demanding industry. Safety & Maintenance: Enforce strict OSHA safety standards and coordinate with the maintenance team to ensure equipment is safe and downtime is minimized. Qualifications Proven Leadership: Extensive experience managing large teams in a fast-paced manufacturing or industrial environment. You must be a "visible" leader who spends time on the floor. Regulatory Experience: A background working under strict government or safety oversight (Food, Pharma, or similar high-stakes industries). Industry Experience (Preferred): Previous experience in a slaughter or meat-processing facility is highly preferred but not required for a candidate with strong operational grit. Bilingual Skills: Ability to speak Spanish is a significant advantage for communicating with our production team. Financial Literacy: Basic understanding of P&L, budgeting, and how labor efficiency affects plant profitability. Resilience: Comfortable working in a facility that is cold, wet, and visceral. You must be able to lead effectively in a high-intensity environment.

CDP Solutions is on the search for an experienced Plant Manager for a growing metal company located in Berks County, PA. In addition to, driving continuous improvement and optimization of all processes, the ideal candidate for this position will oversee the entire plant operations and will be responsible for the development and execution of strategy that delivers the operational efficiency necessary to maintain high quality standards, maximize stewardship, enhance safety measures, generates outstanding customer satisfaction. The executive leadership is looking to develop the Plant Manager into a future Vice President. Salary range: $150,000 - $175,000 Bonus: $10,000 - $15,000 Total Compensation: $160,000 - $190,000 Relocation Support to the market provided Responsibilities: Oversee and direct the entire plant operation of 125 employees Plan, organize, direct and run optimum day-to-day operations to meet or exceed production and customer's expectations Increase production, asset capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards Responsible for plant budget Allocate resources to efficiently optimize facility utilization Implement strategies in alignment with strategic initiatives and provide a clear sense of direction, understanding and focus to the team members Monitor operations, identify problems and implement corrective actions as necessary Collect and analyze data to determine areas of waste and/or overtime Maintain a commitment to plant safety policies and procedures Develop and utilize systems and processes that track and optimize productivity standards, metrics and performance targets to ensure an effective return on assets Stay abreast of the latest plant management best practices and concepts

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Manager of Premium Seating will be responsible for the successful sales and service operation of our Premium and Club seat offerings at the Lehigh Valley Phantoms and PPL Center. This will include all sales and service related duties for games, concerts, family show, and all events held at the PPL Center. This role would also have a significant impact on the overall growth and development of the Premium Seating Department. This role pays an annual salary of $48,000-$56,000 and is commission eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 13, 2026. Responsibilities Execute against a marketing plan/project timeline and deliver on time Manage internal and external sales process Conduct outbound sales calls designed to secure new premium seating rentals Negotiating, closing and implementing premium seating deals Develop and maintain positive relationships with clients Develop project proposals, sales materials, and presentations where applicable Create and implement grassroots marketing campaigns to maximize account awareness and exposure Assist in the retention of current premium seating clientele, including developing specific benefits for clients along with new initiatives to help retain the fanbase Develop sales leads Report on sales and marketing activity as requested Adhere to established reporting procedures for all sales activity Work with the facilities staff to communicate marketing activity, finalized sales, contract fulfillment and account servicing Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all premium seating rental programs and activities Work closely with other OVG staff in the region to prospect and close warm leads Achieve premium seating rental revenue goals and budgets Interact in a professional manner with senior level executives and management (Team, Spectra, etc.) Create repeat client initiatives to better serve corporate clientele Track prospecting, sales and inventory, and manage sales reports Develop inventory control systems (with assistance from OVG corporate) Other duties as assigned Qualifications Preferred minimum of 3-5+ years of experience in premium seating sales and/or servicing Demonstrates or has prior premium seating experience/knowledge of local market Proven track record of generating new business and retaining clients Bachelor's degree from an accredited college or university with major course work in sales, public relations, business administration, hospitality management, or other related field Computer proficiency in Microsoft Work, Excel and PowerPoint Strong written and verbal communications skills Ability to work a flexible schedule including evenings, weekends, and holidays is required

The main objective of this role is to oversee both direct and indirect labor employees within a specific manufacturing process area. You will manage company resources, including personnel, equipment, and materials, while working closely with Engineering, Quality, and Maintenance teams to meet work schedules and fulfill customer requirements efficiently and cost-effectively. The Area Manager is fully responsible for S, Q, D, I, P metrics across multiple departments and shifts. Job Responsibilities: ● Provide direction to resolve technical and production-related issues, ensuring weekly schedules meet or exceed Company and Customer expectations. ● Maintain appropriate staffing levels to achieve budgeted performance. ● Monitor product or line alignment with the master production schedule and material planning to meet production goals. ● Track departmental performance measures, ensure goals are met, and develop/implement corrective or preventive actions as needed. ● Ensure work orders are closed in Oracle with accurate data. ● Supervise associates to foster a safe work environment and a self-directed team approach, including setting and executing strategic safety initiatives annually. ● Continuously communicate with Plant management regarding production, facility, and associate achievements or concerns. ● Identify, arrange, and/or provide training to ensure a safe, efficient, quality work environment, focusing on continuous improvement through Lean manufacturing principles. ● Facilitate communication, coordination, and conflict resolution within and among work groups. ● Provide leadership to Associates in all areas, including hiring, performance management, coaching, counseling, and corrective actions. ● Lead continuous improvement activities within the area, including approving and sponsoring projects, managing CAPEX requirements and CER submissions, and overseeing a productivity pipeline of projects. ● Promote an atmosphere of diversity, open communication, and trust, offering opportunities for training and growth. ● Remain flexible to business needs and perform other functions as required.

Description: Job Title: Customer Service Account Manager Department: Customer Service Reports to: Director, Customer Service Job Description: At MaxLite, our vision is to transform the way people experience light. We are seeking an experienced Customer Service Account Manager to join our rapidly growing company, supporting our customer base on the specific assigned location. As a Customer Service Account Manager at MaxLite, you will manage and support customer needs to achieve and maintain a 100% satisfaction rate. You will collaborate closely with the sales team to meet monthly, quarterly, and annual sales targets, supporting sales activity within your assigned territory. This role requires effective use of web-based customer service tools and frequent communication with customers and internal teams via phone and email. Key Duties & Responsibilities: Manage order fulfillment for your assigned sales territory, including order entry, administration, and shipping coordination. Handle inbound calls and emails with professionalism, resolving customer inquiries promptly and accurately in a fast-paced, multitasking environment. Monitor and run order reports to ensure timely shipment of open orders, release of holds, and fulfillment of backorders. Maintain accurate and up-to-date opportunities, quotes, and customer records in FreeAgent. Build and maintain strong partnerships with assigned Sales Representatives to drive collaboration and achieve territory goals. Work closely with the Senior Account Manager to identify, track, and pursue new sales opportunities. Take full ownership of customer issues from initiation to resolution, ensuring an exceptional customer experience and 100% satisfaction. Develop deep product knowledge of all MaxLite offerings to provide informed and effective customer support. Track and analyze sales performance, KPIs, and backorder trends, proactively addressing any gaps or issues. Collaborate cross-functionally with Operations, Product Management, and Logistics teams to meet customer needs efficiently. Identify opportunities to improve customer service processes, tools, and communication workflows. Process RGAs and manage RTI or buy-back program requests accurately and promptly. Prepare and maintain detailed documentation and reports on customer interactions, promotions, and order activity. Perform additional duties as assigned with minimal supervision while maintaining high attention to detail and responsiveness. Requirements: Bachelor Degree 3-5 years of experience in a customer service/account management role Experience and understanding of the lighting industry highly desired Exceptional listening, comprehension, and oral/written communication skills - including grammar, spelling, punctuation and writing composition skills. Proficient in Microsoft Office Suite, AI, and technologies Strong ability to work independently, prioritize tasks, attention to detail and solve problems in a fast-paced environment. Collaborative team player with a positive attitude. We Offer: Competitive salary + bonus Growth opportunities Health benefits (medical, dental, vision) Paid time off (sick, vacation, holidays) Life and disability insurance 401(k) w/ company match Working Conditions & Physical Requirements: This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week Must be able to commute to the work location Must be able to walk, talk, sit, stand, bend, listen, type, read Must be able to push, pull, lift up to 15 pounds on occasion Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About MaxLite: MaxLite has been committed to providing energy-efficient lighting products for more than 32 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED brand. A three-time recipient of the ENERGY STAR Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its three locations. EEO Statement: MaxLite provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MaxLite to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please inform Human Resources during the interview Process. Employment with MaxLite is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MaxLite is not guaranteed for any length of time.

Job DescriptionDescription: We are seeking a Customer Experience Manager to join our dynamic team and lead our customer service functions to drive world-class Net Promoter Score (NPS) results. This role ensures seamless coordination with operations and supply chain for on-time, in-full (OTIF) deliveries, collaborates with quality teams for quick issue resolution, and implements strategies for continuous improvement in customer satisfaction. Key Responsibilities: Collaborate with internal teams working cross-functionally to streamline processes and improve overall customer experience. Lead, mentor, and continuously develop team performance by providing regular feedback and fostering a collaborative environment that drives individual and collective growth. Retain less than 15% regrettable turnover and a 60% hiring success rate for top talent. Oversee order management and provide account support, ensuring the team delivers on a 98% response rate to customers within one business day. Champion process improvement and problem solving to optimize service strategies. Ensure compliance with all customer contracts and implement periodic audits to maintain standards. Drive customer satisfaction and retention, ensuring a Net Promotor Score >50 and a 90 %+ customer retention rate. Qualifications & Requirements Education: Bachelor's degree in Business, Supply Chain Management, or a related field. Experience: Minimum 5 years in customer service, including 2+ years in leadership, preferably within manufacturing or personal care industries. Technical Proficiency: Experience with ERP and CRM systems Proficiency in Microsoft Word, Excel, and Outlook. Skills & Competencies: Strong customer focus with proactive management of expectations and resolution to issues promptly. Process improvement experience leading initiatives for service enhancement. Resilient in managing high-pressure situations and delivering quality service under tight timelines Excellent verbal and written communication skills. Collaborate and work effectively across teams while prioritizing customer obligations in a fast-paced setting. Core Values & Culture Fit Our team operates on a foundation of integrity, teamwork, and relentless problem-solving. The ideal candidate should embody the following values: Customer-Centric Mindset: Act as the customer's eyes, ensuring quality at every step. Collaboration & Respect: Foster an inclusive and encouraging work environment. Proactive & Solution-Oriented: Always seeking improvements and problem-solving efficiently. Accountability & Ownership: Taking full responsibility for commitments and actions. Passion & Dedication: Bringing energy and enthusiasm to work every day. Why Join Us? We are committed to providing a collaborative and growth-driven work environment within the personal care and home care manufacturing industry. If you thrive in a fast-paced, customer-focused role and want to make a meaningful impact, we'd love to hear from you! Requirements:

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service. Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise. Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions. As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability. This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel. PRIMARY RESPONSIBILITIES: Exemplify the Freshpet safety culture by leading through example Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration Provide leadership and direction to the business as it relates to our logistics and customer service strategy Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities Deliver and manage financial targets and budgets KEY ATTRIBUTES: Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives. Advanced leadership, relationship management, project management and financial management skills Simultaneously manage multiple projects while balancing short term vs. long term needs Extensive negotiation, conflict management, and problem-solving skills Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control Self-starter with a strong sense of urgency and attention to detail Excellent verbal and written communication skills Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity QUALIFICATIONS: Bachelor's degree in business, supply chain, operations management, or a related field MBA strongly preferred Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry Extensive experience in successful design and management of a temp-controlled, regulated food supply chain Expert knowledge of GMP controls and food safety program management

Job Description Highstreet Insurance is a growing, client-focused insurance agency dedicated to providing exceptional service and tailored solutions. We value teamwork, professional growth, and building long-term relationships with our clients. We are seeking a Personal Lines Insurance Account Manager to join our team. This role is open to: Entry-level candidates willing to obtain their Property & Casualty license (we provide guidance and support for licensing). Seasoned account managers with experience managing personal lines accounts. The right candidate will be customer-service oriented, detail-focused, and motivated to grow within the insurance industry. Benefits Annual Base Salary + Commission Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Evenings Off Hands on Training Retirement Plan Responsibilities Build and maintain relationships with clients, providing exceptional customer service. Assist clients with policy changes, coverage questions, billing inquiries, and claims support. Review, process, and manage personal lines renewals. Identify cross-selling opportunities to enhance client coverage. Communicate with insurance carriers to process endorsements, bind coverage, and resolve issues. Maintain accurate client records in our agency management system. Follow up on outstanding client requests and ensure timely resolution. Requirements For Entry-Level Candidates: No prior insurance experience required, but customer service or administrative experience is a plus. Willingness to obtain a Property & Casualty license within 6 months of hire (support provided). Strong communication and organizational skills. Comfortable learning new systems and working in a fast-paced environment. For Experienced Candidates: Active Property & Casualty license. 2+ years of experience managing personal lines accounts preferred. Proficiency in an agency management system (Applied Epic experience a plus). Proven ability to manage a client book independently.

Meet Instinct 👋 Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician's Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb's), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers. At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values, which serve as our daily compass: Urgency: We move with speed because our mission is too important to wait. Urgency means prioritizing high-impact work, making timely decisions, and being highly responsive to our customers, partners, and fellow employees. Customer First: We're our customers' (and this profession's) biggest fans. We put them first and obsess over helping them solve their challenges. Act with Grace, Not Teeth: We treat people with kindness, humor, humility, and assume good intent. We ask what we would want if we were in the other person's shoes. Right Things, Right Reasons: We take ownership of all tasks, big and small. When we make mistakes, we own them, fix them quickly, and learn. Excellence is in our DNA: We hold ourselves and each other to high standards because our work is too important to do otherwise. If these values speak to you, you might be a good fit for our Customer Success Manager role. A Sneak Peek of Your Role 🔭 This job, and the team at Instinct, is remote. This isn't a typical Customer Success role. It's a role for a thoughtful, motivated problem-solver who wants to define what great customer partnership looks like in veterinary medicine. You'll support a portfolio of hospitals using Instinct's tools (Instinct EMR, Treatment Plan, Plumb's, and Standards of Care) in their everyday clinical workflow. Your mission is simple and meaningful: help hospitals get real value from Instinct - value they can feel in their daily workflow, team confidence, and patient care. You'll build trust with clinical teams by showing them how to use our tools to reduce stress, support staff, and deliver safer patient care. You'll use data and curiosity to understand what's working, what's not, and where teams need help most. What You'll Do 🐱 💻 Drive Retention & Growth You own the success of your portfolio and build strong long-term relationships that lead to high retention. You act as a trusted advisor, helping hospitals and practices connect Instinct's tools to their real-world challenges and goals. When a customer is ready to grow, you help them understand how Instinct's broader platform - including our EMR - can support their next stage. You lead meaningful reviews that focus on impact - how Instinct is improving care, workflow, and the day-to-day experience for the team. Strategic Support You look for patterns across your portfolio and share helpful guidance, resources, and best practices without losing the personal touch. You use tools and technology to stay organized and informed, so your time is spent where it matters most - helping customers succeed. Strengthen Workflow & Clinical Confidence You know Instinct products deeply and can help teams apply them in practical, time-saving ways. You quickly recognize when teams are unsure or overwhelmed and help them build confidence - especially in high-pressure clinical moments. You tie Instinct's tools back to what hospitals care about most - smoother communication, less chaos, and safer patient care. Who You Are 🐱 💻 Must Haves: Customer Success (or similar) Experience: 3+ years in SaaS Customer Success or Account Management with a strong track record of retention or growth. Veterinary Experience: 5+ years in a veterinary hospital with a deep understanding of clinical and or operational workflows. Product Expertise: Hands-on experience with Instinct EMR or Treatment Plan, and Plumbs or Standards of Care. Tech Forward: Confident using dashboards and modern AI tools that enhance your productivity. Preferred: BS/BA degree preferred. Licensed Veterinary Technician (LVT/CVT/RVT) strongly preferred. How Instinct will care about YOU 🌞 We offer a supportive and caring work environment. We are transparent, open, honest, and empathic, both internally and externally. We pay our team well. We offer medical, dental and vision benefits and 401K with match. We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays. We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work. We provide all-expense-paid time throughout the year together, including at our annual retreat. The compensation range for this role is $65,000 - $95,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience. Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status. If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]

Job Description Wes Carver Electric is seeking an experienced Service Manager with a strong technical background and a solid understanding of residential electrical service sales. This role requires a leader who can support technicians in the field, make sound technical and pricing decisions, and drive profitable service operations while maintaining high standards of workmanship and customer experience. The ideal candidate is technically fluent, comfortable evaluating electrical work in real time, and experienced in service-based selling, pricing, and customer communication. Key Responsibilities Lead and manage a team of residential electrical service technicians Provide hands-on technical support, troubleshooting, and job evaluation in the field Support technicians with pricing, estimating, and service recommendations Ensure electrical work meets code requirements, safety standards, and company quality expectations Oversee daily service operations in coordination with dispatch and administrative staff Coach technicians on service communication, options presentation, and ethical sales practices Review jobs for accuracy, scope, pricing, and profitability Handle service-related customer escalations and technical concerns Monitor service performance metrics and drive improvements in revenue, margin, and efficiency Ensure service vehicles, tools, and materials are properly maintained and job-ready Maintain accurate documentation using company software platforms Requirements Strong background in residential electrical service and troubleshooting Deep understanding of electrical systems, code compliance, and best practices Experience with service pricing, estimating, and customer-facing sales Prior leadership or supervisory experience preferred Ability to evaluate electrical work quality and pricing decisions quickly and confidently Proven ability to coach technicians on both technical execution and service sales Strong communication, decision-making, and problem-solving skills Valid driver's license and clean driving record Professional, credible presence with both technicians and customers BenefitsWhat You'll Get in Return Uncapped Monthly performance bonuses tied to revenue, gross margin, and service KPIs Realistic total compensation: $120,000 - $150,000 Health insurance with dental and vision options Short-term disability insurance 401(k) with company contribution Paid time off and paid holidays Ongoing leadership, technical, and sales training Clear path to increased responsibility and compensation as the service department grows Direct access to ownership and leadership - no corporate red tape

Job Description About our Company: Horizon Services, Inc. is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey offering homeowners a wide selection of products, services and solutions. For over 24 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region. About the Job: We are searching for a dynamic HVAC Service Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs. About the Requirements/Skills: 10+ Years within the HVAC Residential Industry Do not apply without HVAC experience. Do not apply if you only have commercial experience. 3+ Year's experience in a service management role within the industry Technical School diploma or certificate of completion Associates Degree Knowledge of HVAC equipment, tools and materials Extensive technical skills within the trade Customer/Client Interfacing Ability & willingness to work a flexible schedule as necessary to meet customer requirements Understanding of operational concepts including planning, scheduling, and logistics Demonstrated excellent written and verbal communications skills Proficient in Microsoft Office, including Word and Excel About the Responsibilities: Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Stay abreast of industry technological developments and convey this knowledge to team members Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics Interface effectively with other departments Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems Promote and support the Company brand Compensation: Over the past 30 years, Horizon Services has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company. Full Family Benefits Package: Medical Dental Orthodontist Coverage Vision Dependent Care and Medical Care Flexible Spending Accounts Prescription drug coverage Company supplied life insurance Short term disability Long term disability 401K with company match Paid time off On-site free gym access Family oriented events throughout the year Please provide a cover letter that explains why you should be considered a candidate for this position. Highlight accomplishments along with a detailed resume and salary requirements. Job Posted by ApplicantPro

Fred Beans is now hiring an Assistant Service Manager for our Dodge Chrysler Jeep Ram store in Doylestown, PA! Join Fred Beans Automotive Group, voted Best Places to Work 7 years running and Healthiest Employers for 2021 and 2022! We're growing and looking to expand our award-winning team! Work with one of the largest and most successful automotive groups in PA. Fred Beans is the largest privately held automotive group in PA. Our network of 18 service centers in PA and NJ open the door for future career advancement. What You'll Do * Provide exceptional and efficient customer service * Make recommendations based on customer vehicle * Answer phones and schedule service appointments * Coordinate with parts department and other vendors * Update customers on service progress of vehicle * Assist Service Advisor team with daily operations * Ensure the customer has a positive overall service experience * Prepare and complete all documentation related to the service transaction. What We Offer * Updated facilities: including tablets, electronic repair orders and multi point inspections, texting software and much more! * Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff last year) * Company funded health benefits * Life, Disability, and Cancer Insurance * Pet Insurance * Company-matched 401(k) * Paid Vacation and Personal time off * Convenient and reasonable work hours Monday through Saturday, NO Sundays * Employee and Community discounts at over 150 vendors * Healthy Living Program * Referral Program * Partnership with SoFi * Parental Leave * Volunteer Time Off * Long Term Job Security -- We've been in business for 47 years and we're still growing! What You'll Need * Excellent customer service and communication skills * Good organizational and time management skills * At least one year of Automotive experience preferred * A valid driver's license * Reliable transportation * Attention to detail * Fred Beans Automotive is an equal opportunity and veteran friendly employer*

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team. What you will do: * Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages. * As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations. * You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports. * You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards. * You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP). * You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities. * Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting. * You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success. * You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action. * We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. * You will have the opportunity to partner with a diverse team and grow your career. What we need from you: * BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. * Minimum of 2 years experience in Financial Services Industry working with Fund Accounting. * Intermediate skills in Microsoft Excel. * The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality. * Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls. * Strong customer service skills as you will be communicating daily with your clients and other service providers. What we would like from you: * A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. * Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy * Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them. * Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. * Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. ********************* SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

Qualifications High school diploma or GED required. Minimum of 5 years' experience in the construction industry (door industry preferred). Mechanical and electrical skills are highly desirable. Valid driver's license required. Skills and Abilities Strong ability to read and interpret safety rules, operating instructions, and procedure manuals. Effective written and verbal communication skills, including report writing and customer presentations. Basic math skills and ability to read a tape measure. Problem-solving skills with the ability to handle non-standardized situations. Ability to interpret instructions in various formats (written, oral, diagram, schedule). Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration. Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A two person lift is required for anything exceeding 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Travel Required We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We value diversity and strive to create an environment where every employee feels respected, supported, and empowered to contribute to our success. Manage daily workflow and direct service technicians' schedules and responsibilities. Responsible for managing the relationships of new and existing customers Support dispatch operations to ensure timely and efficient service delivery. Oversee technician training and provide guidance during onboarding and ongoing development. Evaluate repair requirements and ensure appropriate tools and equipment are available before job commencement. Analyze job needs and determine necessary actions to ensure approved service delivery. Assist in documenting work to be performed and reviewing it with customers. Ensure technicians maintain company-provided equipment, tools, and vehicles. Monitor and manage parts inventory in service vehicles to support job readiness. Represent the company professionally in all customer interactions. Ensure technicians provide clear explanations of work performed, including safety systems and maintenance guidance. Collaborate with the billing department to resolve invoice issues and authorize credits when necessary.

Groundworks, is seeking a talented Assistant Service Manager to join their team in Montgomeryville, PA. The Assistant Sales Manager plays a pivotal role in supporting the Sales Manager at the Branch location by championing key organizational initiatives focused on enhancing sales productivity. This dynamic individual actively contributes to the development of strategies aimed at improving sales processes while collaboratively leading a team of Outside Sales Representatives. Their efforts are integral to driving customer satisfaction initiatives across the sales team, ensuring a cohesive and effective approach to achieving overall sales and organizational success. Job Responsibilities Assists to ensures the sales team provides a thorough, effective and professional presentation to each customer Assists in the training and development of Outside Sales Representatives to meet individual, branch and company sales targets Assists to ensure team possess product knowledge, understanding of marketing techniques and the ability to relate to customer needs Conducts ride-a-longs with Outside Sales Representatives to improve techniques and processes Assists in handling customer concerns Leads by example and represents the brand with confidence and professionalism Runs warm leads and prospects own book of business All other duties as assigned Qualifications In-home sales experience preferred, but not required 2-3 years of experience leading a team of sales individuals Exceptional communication and problem-solving skills Strong work ethic, integrity, humility and desire to build an industry-leading sales team Proven leadership ability to influence, develop and empower team to achieve objectives with a strong team focus and approach Superior knowledge of sales techniques Highly organized and efficient Dedication to providing great customer service Requirements Full time Onsite Frequent travel within the territory with sales team What we provide for our employees Competitive base salary with tremendous bonus potential Equity The best-in-class training programs Advanced leadership training opportunities Competitive and professionally rewarding family-oriented culture Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods Paid time off including 6 holidays Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before! We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home. When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

Join Our Growing Team Who We Are Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 49 years. Over time, we've become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike. As a family owned and operated business from inception, we know the importance of setting a standard for our customers-who over the past 45 years have become a part of this family. Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live. What We Offer Fantastic Culture and Work Environment 401k with Company Match Paid Time Off Paid training Flexible hours Responsibilities Manage and lead a team of technicians and mechanics, providing guidance, training, and performance evaluations. Plan, schedule, and prioritize maintenance and repair tasks to ensure timely completion and minimal disruption to operations. Oversee the implementation of preventive maintenance programs to proactively address potential issues and ensure the longevity of our fleet. Coordinate with procurement to ensure the availability of necessary parts and supplies for repairs. Maintain accurate records of maintenance activities, repairs, and expenditures. Collaborate with other departments, to optimize fleet utilization and service efficiency. Qualifications High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus. Proven experience (3+ years) in truck service, with a track record of leadership and team management. Strong diagnostic and problem-solving skills, with a deep understanding of truck systems and components. Excellent organizational and time-management abilities to handle multiple tasks and priorities. Proficient in using maintenance software and tools for tracking repairs and maintenance schedules. Exceptional communication skills, both verbal and written. Ability to work under pressure and make sound decisions in fast-paced situations. Knowledge of safety regulations and practices within the trucking industry. ASE certifications or other relevant certifications are a plus. CDL License with clean record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Check out this video of our Facility