Customer service manager jobs in Alpharetta, GA

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Plant Manager - Hydroelectric Facility A power generation company is seeking a Plant Manager to lead the operations, maintenance, and administration of a hydroelectric facility. The role is responsible for safe, reliable, and efficient power generation while ensuring compliance with all corporate policies, safety standards, and regulatory requirements. Key Responsibilities: Oversee daily plant operations, maintenance, administration, and technical programs. Supervise and develop operations and maintenance managers, fostering a collaborative team culture. Manage capital and operating budgets, forecasts, contracts, and vendor relationships. Direct major projects, unit overhauls, and long-term relicensing activities. Ensure compliance with FERC, EPA, OSHA, and other regulatory requirements. Lead training and development programs to enhance technical and leadership skills of staff. Maintain strong relationships with regulatory agencies, co-owners, and local stakeholders. Provide leadership during emergency or unplanned events, including on-call response. Qualifications: 15+ years of experience in power generation (hydroelectric), with at least 5-8 years in a supervisory role. Bachelor's degree in Engineering, Business, or related field preferred (equivalent experience considered). Demonstrated success leading high-performing teams. Strong background in budgeting, project management, and regulatory compliance. Excellent communication and decision-making skills. Proficiency with Microsoft Office tools. Valid driver's license and ability to work on-call as required. What Makes This Role Attractive: High-impact leadership role with responsibility for a major hydroelectric facility. Broad scope covering operations, budgets, projects, and strategic planning. Opportunity to drive long-term success, including relicensing and modernization efforts. Collaborative environment working with internal teams, regulators, and stakeholders. Location: Rome, GA *************************

About the Company Our client is a trusted name in plumbing, drain cleaning, and home services, backed by over 55 years of combined experience. They take pride in integrity, quality workmanship, and honest pricing. Their growing team serves residential and commercial clients across the metro area, delivering reliable 24/7 service with a focus on long-term customer satisfaction. About the Role We're seeking a Service Manager to lead our client's plumbing and drain service teams. This is a hands-on leadership role responsible for technician performance, service quality, and daily operations. The ideal candidate has solid field experience and is ready to take the next step into management. Key Responsibilities Supervise and coach service technicians to maintain quality, safety, and productivity. Manage job scheduling, technician assignments, and service performance metrics. Support technicians with troubleshooting and escalated customer issues. Track KPIs such as response times, job completion rates, and service profitability. Ensure compliance with safety procedures and local codes. Coordinate with dispatch, inventory, and operations for smooth workflow. Lead regular meetings and implement process improvements. Assist in recruiting, onboarding, and continuous technician training. Qualifications 3+ years of experience in plumbing, HVAC, or home services, including some supervisory exposure. Strong knowledge of plumbing systems and field operations. Excellent communication, leadership, and customer service skills. Tech-savvy; familiar with service management or dispatch software. Organized, proactive, and comfortable working in a fast-paced environment. Why Join Competitive salary + performance incentives. Health insurance, vehicle allowance, and company phone. Supportive, family-oriented culture with opportunities to grow.

The General Manager is responsible for the entire operations of the manufacturing plant. This includes the management and coordination of daily activities to ensure high performance and production at all times. This role will ensure the creation and implementation of a strategy designed to grow the business, drive sales of the local facility with the local district sales manager and regional sales director, coordinate the development of key performance goals for functions and direct reports, as well as managing costs and maintaining profitability. Accountabilities: Provide leadership and motivation in order to achieve growth and profitability. Oversee daily operations of the business unit or organization; Meet or exceed annual plan goals in all areas including, but not limited to profitability, volume of packages, and controlling costs. Ensure the creation and implementation of a strategy designed to grow the business; Maintain current customer base, cultivate and develop new accounts. Drive facility operations sales with local district sales manager and regionals sales director and set local sales strategy and selling prices for products in region and territory. Regulate pricing on a daily basis; pricing must be regulated to ensure minimum loss and maximum profit, based upon local market conditions. Review fluctuations in the business, analyze data and work out an action plan to improve and control. Coordinate the development of key performance goals for functions and direct reports; Continuously seek sales opportunities, and generate new ideas, to facilitate the Sales Department in generating and developing business. Generate annual marketing plan to highlight future efforts to achieve sales goals. Responsible for understanding the Profit and Loss statements and ensuring that all areas of deficiency are reviewed and corrected. Control product inventories to ensure minimum product loss, and maximum product movement. Manage all aspects of operations with special focus on labor cost and yield management. Supervise office personnel with proper accounting of inventory, compliance with company policies, and compliance with Department of Transportation and Occupational Safety and Health Administration (OSHA) regulations. Identify and implement efficient processes that will have an immediate and continuous positive effect on gross margins (e.g yields, direct labor costs, materials usage and stock control, etc.). Evaluate and decide upon key investments in equipment, infrastructure, and talent. Communicate strategy and results to the unit's employees. Engage with corporate officers in broader organizational strategic planning; Facilitate the flow of information from operations to the Corporate Office; Function as the designated point person in the facility. Support the development of a healthy internal culture that retains key employees and encourages their professional development. Oversee key hiring and talent development programs for facility. Review all issues at the local level concerning Operations, Sales, and Office Management. Special projects as assigned. Minimum Skills Required: 4-year College Degree, from an accredited institution, and/or equivalent work experience in a related field. At least 3 years prior experience as a Plant Manager, or equivalent, in a similar role. Strong Sales/Business Development proven experience At least 3 to 5 years with Manufacturing/Operations in a fast-paced, Food Industry environment. At least 5 years prior experience in fresh produce, food processing and packaging. Strong aptitude for root cause analysis and troubleshooting operational issues. Demonstrated understanding of Lean Manufacturing concepts. Strong leadership and managerial attributes. Exceptional organizational and time-management skills. Strong Financial Acumen skills. Prior experience in Freight on Board (FOB), and Distribution Centers (DC) perishable operations and sales. Proficient with Microsoft Office applications and computer technology. Excellent analytical, interpersonal and communication skills (i.e. oral and written). Ability to express ideas clearly and concisely while adapting communications content to level of audience. Preferred: Executive MBA Degree preferred Responsible for leading entire business units or divisions of an organization. Must possess Lean & Six Sigma methods that provide organizations tools to improve the capability of their business processes. Bilingual in Spanish would also be a plus. Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts-available in over 80 countries worldwide. With operations spanning more than 35 countries, we've proudly been nourishing families for over 135 years. We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values-Excellence, Care, Passion, Trust, and Creativity-we invite you to explore our career opportunities and join our FRESH team.

The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Key Responsibilities Oversee daily support operations, ensuring service levels and customer expectations are consistently met. Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions. Develop, document, and enforce standard operating procedures (SOPs) and escalation paths. Partner with the Project Manager to implement process improvements and automation initiatives. Collaborate with the Account Managers to address customer feedback and strengthen service performance. Coach and develop team leads and senior support staff to improve productivity and service quality. Conduct service reviews and performance reporting for leadership and key customers. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).

Atlanta, GA $85K - $110K + Bonus Lead with full autonomy and accelerate your career with an industry leader who puts your growth first! You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1! Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed. You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director! What's in it for you? PTO Medical, Dental & Vision Life & Disability Insurance 401(K) Plan with Employer Contribution Company Vehicle, Phone, and Computer Company This is an established national contractor, who have gone from strength to strength in the past 10 years. Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on. Your Role Lead service teams and oversee daily operations to ensure safe and high-quality delivery. Manage and grow client relationships to drive repeat business and long-term accounts. Control budgets and profitability while improving operational performance. What you'll need 5+ Years in a Service Manager position Experience in sales and operations Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).

AND EXPECTATION: The District Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through: Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks. Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team. Recruit passionate and Customer focused Team to develop and succession plan through Lovisa. Reduce unnecessary costs, through effective rostering - the right people at the right time. Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise. Flexibility and desire to travel interstate and/or Internationally based on the needs of the business Skills, knowledge and personal qualities required: Personable, approachable and a great coach. Be there for your Team. Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers. Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions.

The Senior Preconstruction Manager leads the development and management of project estimates to prepare budget proposals and/or bids for assigned projects. The position is responsible for developing all levels of estimates, including early design phase estimates through final design/GMP estimates. Additional preconstruction activities include Value Management / Analysis, cost benchmarking, and comparative studies. The Senior Preconstruction Manager's role is to ensure that all estimates and GMPs are comprehensive, detailed, accurate, and supported by current market pricing and trade contractor input. This role collaborates with the Operations team members to incorporate constructability, scheduling, procurement and site logistics throughout the preconstruction phase, leading to a smooth transition from preconstruction to project execution. This role requires the following: • Takes the lead responsibility for all assigned projects, taking ownership of quality, accuracy, project budget and completeness of work for all trades. • Collaborate with Operations team members on General Requirements, including fees, financial expectations, project staffing, construction schedule, procurement, and site logistics. • Cultivate and maintain strong trade contractor relationships for both pricing and work execution. • Foster and maintain relationships with Owners, Architects, Engineers, and prospective Clients for potential new business opportunities. • Work to grow the business in line with Benning's strategic plan by attending external meetings and networking events. • Lead estimate reviews with Owners, Design Team, and Project Management. • Provide team growth through leadership, mentoring, training, and performance reviews to less experienced preconstruction staff. • Maintain a proactive and positive attitude in a team environment that attracts and retains top talent. • Develop trade contractor scope of work bid packages that are comprehensive and detailed for project procurement. • Assist Marketing and Business Development with the preparation of proposals. • 5-10 years of experience as a Preconstruction Manager or Senior Estimator • Communicate effectively with Owner's and/or Design professionals and be willing to represent the company at various external functions and events. • Excellent interpersonal and communication skills. • Technical writing skills in preparing bid packages, proposals and estimate clarifications and assumptions. • Self-starter that requires a minimal amount of direction and management. • Proactive in conflict resolution. • Ability to multitask. • Proven experience with technology and computer estimating systems. • Recognizing when you need assistance and raising your hand for help. • Being a flexible, detail-oriented team player with the ability to produce quality work and to be proactive in support of Benning's purpose, goals, and Benning's mission to build quality commercial projects, the cornerstones of community. To build our reputation and our range. To build long-term trust and relationships with every interaction. • Providing courteous, diplomatic, timely and professional responses at all times with key customers, thereby supporting Benning's value to do what's right - by our clients, by our company and by each other. Software Proficiency • Trade contractor database management with Building Connected and/or Smart Bid Net• On Screen Takeoff • ProEst estimating software• Bluebeam • Procore • Salesforce • P6/Primavera is a plus At Benning when we say, “We own our work,” it's not just lip service. In the field and in our hallways, it's plain to see that Benning belongs to all of us. That pride of ownership is what drives us to work harder and smarter as a team.

At Midtown Athletic Club, we inspire people to transform their lives - and the Pilates Studio Manager plays a central role in bringing that mission to life. Reporting to the Program Manager and sitting on the Fitness Leadership Team, this manager oversees the performance, culture, and experience of our Pilates Studio, ensuring members receive a boutique-quality experience rooted in connection, expertise, and hospitality. The ideal candidate is a community-builder, a coach, and a business-minded operator who elevates both the member and instructor experience every day. Learn more about our beautiful Windy Hill Athletic Club here: Windy Hill Athletic Club - Windy Hill Fitness Club and Gym About Us We work at Midtown to inspire people to transform their lives‐and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and active communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. Core Responsibilities Lead the Studio Experience Ensure the Pilates Studio is welcoming, polished, and fully aligned with Midtown's boutique standards. Oversee day-to-day operations including equipment readiness, safety, and overall presentation. Maintain a visible presence on the floor to support members and uphold consistency. Develop & Support the Instructor Team Recruit, audition, and onboard exceptional Pilates instructors who embody our values. Provide ongoing coaching, class audits, and development conversations rooted in kindness, clarity, and accountability. Foster a team culture built on community, respect, and continuous improvement. Deliver Programming That Inspires Build a thoughtful, member feedback-driven class schedule that complements broader club programming. Partner with the Program Manager to introduce workshops, events, and innovative offerings that deepen member engagement. Create meaningful touchpoints that help new members feel welcomed and connected. Drive Studio Performance Meet or exceed monthly and annual revenue goals set by the Program Manager. Monitor key metrics (attendance, unique member participation, instructor productivity) and adjust strategy to drive growth. Identify improvements, in partnership with our Program Manager, that enhance the member journey and support long-term retention. What Success Looks Like A thriving Pilates community where members feel known, supported, and inspired. A team of instructors who feel coached, connected, and aligned with Midtown's vision. Strong revenue performance and consistent participation across classes and events. A studio environment that elevates the club experience and reinforces Midtown's unique in-club boutique identity. Requirements Nationally recognized comprehensive Pilates certification (Reformer required; full apparatus strongly preferred). Minimum 2+ years of Pilates teaching experience; leadership or studio management experience preferred. Strong communication, coaching, and relationship-building skills. Passion for building community and delivering meaningful, hospitality-driven experiences. Some evenings, weekends, and holiday availability is required.

Exciting Opportunity: General Manager - Commercial Real Estate CORY is hiring an experienced General Manager who is passionate and driven about real estate and ready to innovate and make a real impact every day. About Our Client: Our client is an innovative real estate owner-operator with a national presence that provides tenant-based spaces to support small and mid-sized businesses. They are expanding nationwide and looking for talented industry leaders to join their team! Your Responsibilities as a Leader: Manage day-to-day operations for a tenant-based commercial asset Lead a small on-site team and vendor relationships to drive NOI and exceed goals. Develop and manage the operating income/expense budgets. Adhere to all compliance regulations and local laws. Deliver the highest level of tenant satisfaction. The Skills & Experience You Possess: Strong leasing experience in commercial real estate Collaborative Mindset: Thrive in a team environment. Adaptability: Comfortable in a fast-paced, ambiguous environment. Communication Skills: Clear and concise in both written and verbal communication. Perks and Benefits You'll Receive: Base salary range, depending on experience, and full benefits Up to $100k depending on overall fit Highly competitive bonuses and other incentives How to Apply & Be Selected: Send your resume to *************************, and our team will reach out with next if selected. Want to join The CORY Network? Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About The Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role sits within the Customer Excellence Group (CEG) serving ServiceNow Regulated Industries customers. Our purpose is to accelerate platform adoption and deliver relevant industry outcomes that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. What you get to do in this role As a Go-To-Market (GTM) Director, you will lead a team of Services Account Executives (SAEs) who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. * Lead, coach, and scale a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. * Own the services GTM plan for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. * Create net-new pipeline and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. * Partner across ServiceNow (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our delivery partners to design winning pursuit strategies and delivery approaches. * Run high-quality deal reviews: solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. * Drive customer value realization: attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. * Strengthen the ecosystem: define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. * Be a data-driven operator: inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. * Champion culture and change: set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. Leadership competencies * Talent builder: Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. * Executive influence: Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. * Operational rigor: Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. * Innovation & agility: Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. * Customer obsession: Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. Qualifications To be successful in this role, you have * 10+ years of enterprise services sales leadership (SaaS/professional services), including leading quota-carrying teams. * Proven success in regulated industries (e.g., Healthcare & Life Sciences, Financial Services) and in post-sales adoption/value realization motions. * Demonstrated excellence in executive engagement, solutioning/scoping, complex deal leadership, and partner ecosystem management. * Strong operating cadence around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. * A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. * Exceptional communication skills; able to align diverse stakeholder groups to decisive action. Key performance indicators * Services bookings & growth, attach rate to product sales, and win rate * Pipeline coverage & velocity, forecast accuracy * Delivery utilization and revenue realization * Time-to-value, adoption milestones, CSAT/NPS, and renewal impact/uplift Location & travel Flexible/remote within the region; ~25-40% travel depending on customer and team needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Georgia Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to o Spot Quotes o Booking Capture o Shipment Monitoring o Billing Issue Resolution o Service Metric Monitoring o Reporting o Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Purpose of the position: • This person will oversee 6-10 employees in the call center department. These employees will be taking calls from providers pertaining to HEDIS measures Day to Day Duties: • Ensure the team meets it's goals and objectives through effective hiring, performance management, coaching and career development • Develop, implement and maintain materials and programs ensuring production and quality standards are met • Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness Qualifications • Recent healthcare experience • Extensive years of call center experience • Several years of management experience • Knowledgeable with HEDIS • Managed care background Additional Information Advantages of this Opportunity: • Competitive salary, negotiable based on relevant experience • Fun and positive work environment • Right to Hire opportunity • Can start right away! Interested in being considered? If you are interested in being considered for this position, apply to MJ Basan of Healthcare Support ASAP!!

You could work anywhere. Why us? * Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). * Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. * Disrupt a massive market and take us to a $5B business in the next few years. * Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn't afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car - insurance, buy/sell, registration, loans, safety, repairs, parking, etc - a $2T market in the U.S. We started with insurance in 2019, and since then we've launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: * Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. * Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. * Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. * Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. * Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: * 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment * Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team's performance * Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes * Track record of driving performance by managing inputs, not just outcomes * Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: * You are a systems thinker who thrives on creating structure and accountability * You have a track record of elevating performance and don't shy away from tough conversations * You bring urgency, clarity, and high standards to everything you do * You take full ownership of your domain and don't wait for others to tell you what to do * You are energized by rolling up your sleeves, digging into data, and solving problems at their root * You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at ******************* The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.