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Customer service manager jobs in Anchorage, AK

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  • Client Manager

    Marsh McLennan 4.9company rating

    Customer service manager job in Anchorage, AK

    Company:Description: CLIENT MANAGER DEPARTMENT: BUSINESS INSURANCE STATUS: EXEMPT YOUR FUTURE IS LIMITLESS. At Marsh & McLennan Agency (MMA), we approach insurance in a different way…and that means a more interesting, exciting, relevant career for you. When you work with MMA, you'll find real opportunities to make people and businesses safer, more secure, and more successful. That's why working with MMA is a career that matters. SUMMARY: As a Client Manager on the Leadbetter team, the primary focus is to contribute to revenue growth by developing a deep understanding of clients' business, strategic priorities, risk strategies and risk management needs and assisting in the implementation of various solutions that meet those needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Exposure Analysis, coordination of coverage, program design and evaluation of existing accounts Servicing, renewing, and marketing new and renewal business insurance accounts Analyze and prepare exposure comparisons, premium comparisons, and renewal proposals Direct communication with clients, underwriters, brokers, and others Support producers in obtaining underwriting information and rating of new business Contribute to client retention through high quality and timely service Detailed and comprehensive submissions Coverage comparison and analysis Negotiation of terms and conditions Create and present to client customized renewal strategy and marketing plans Cross selling and rounding of accounts Assist to resolve premium audits in dispute EDUCATION AND/OR EXPERIENCE: A minimum of 8 years' experience in an agency or brokerage environment and demonstrated knowledge of Property and Casualty Insurance. High School Diploma required. Associate or bachelor's degree preferred. Obtain and maintain a valid Alaska Business Insurance License. Obtain a Surplus Lines License in the first 2 years. Achieve a CIC, CPCU, AU or CRIS Designation as well as have willingness to pursue continuing education in the form of insurance designations and professional development training. Must be proficient in Microsoft Office software (Word, Excel, and Outlook) Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities. Effective oral and written communication and relationship building skills. Exceptional time management and organizational skills. Must be a self-started, demonstrate resourcefulness, and have good problem-solving skills. VALUABLE BENEFITS: We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering. Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: ************************************ ********************************** ***************************** ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. The applicable base salary range for this role is $63,100 to $117,500.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:September 28, 2026
    $63.1k-117.5k yearly Auto-Apply 60d+ ago
  • Customer Success Manager

    The Strickland Group 3.7company rating

    Customer service manager job in Anchorage, AK

    Join Our Team as a Customer Success Manager - Build Relationships & Drive Growth! Are you passionate about fostering strong relationships, driving customer engagement, and ensuring client success? We're looking for a proactive and customer-focused Customer Success Manager to join our growing team. In this role, you'll be the key point of contact for our customers, ensuring they receive maximum value from our solutions while driving long-term satisfaction and retention. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer success, we provide the tools and mentorship to help you excel. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into senior customer success, account management, or leadership roles. 💰 Competitive Compensation - Base salary plus performance-based incentives and bonuses. Key Responsibilities: ✅ Develop and maintain strong relationships with customers to drive engagement and long-term satisfaction. ✅ Act as a trusted advisor, understanding customer needs and aligning them with our solutions. ✅ Lead onboarding, training, and adoption strategies to maximize customer success. ✅ Monitor customer performance and provide data-driven insights and recommendations. ✅ Collaborate with sales, marketing, and product teams to enhance customer experience and retention. ✅ Identify opportunities for account growth, renewals, and referrals. What We're Looking For: ✔ Excellent relationship-building and communication skills ✔ Strong problem-solving and strategic thinking abilities ✔ Proactive and customer-first mindset ✔ Data-driven approach to tracking customer success and engagement ✔ Experience in customer success, account management, or client-facing roles is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to build meaningful customer relationships and play a key role in driving business success, we'd love to hear from you! 👉 Apply now and join us as a Customer Success Manager-where customer success meets career growth.
    $80k-108k yearly est. Auto-Apply 25d ago
  • Customer Experience Manager

    Michaels 4.2company rating

    Customer service manager job in Anchorage, AK

    Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $62k-100k yearly est. Auto-Apply 29d ago
  • Wholesale Customer Service- Spray Equipment Repair

    Sherwin-Williams 4.5company rating

    Customer service manager job in Anchorage, AK

    This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at the Anchorage Commercial Branch: Store #708176, located at: 245 Post Rd: Anchorage, AK 99501 This is a Part Time Role Requiring up to 28 hours weekly. Pay Starting at $17.00 Hourly. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
    $17 hourly Auto-Apply 60d+ ago
  • Employee Experience Manager

    Alyeska Resort 3.3company rating

    Customer service manager job in Anchorage, AK

    Are you passionate about creating a welcoming and supportive community where employees can truly thrive? Do you enjoy blending community building, property management, and people-focused leadership to enhance the overall employee experience? If so, Alyeska Resort is looking for you! As our Employee Experience Manager, you'll lead initiatives that shape the living and working environment for our employees. From managing housing operations and resident relations to fostering community engagement and well-being programs, this role is key to ensuring our team members feel valued, supported, and connected. What You'll Do As the Employee Experience Manager, you will play a crucial role in creating a vibrant and welcoming atmosphere for our community at Alyeska Resort, especially for those living in employee housing. This position is all about hands-on leadership and fostering community through robust programming, consistent services, and properly maintained facilities. Build Community & Engagement Create and lead dynamic programs, events, and initiatives that strengthen belonging and connection. Develop recognition programs and collaborate across departments on employee activities. Champion diversity, equity, and inclusion efforts, ensuring all voices feel heard and celebrated. Bring the “Live the Adventure” brand to life through events and experiences. Oversee Resident Housing Manage employee housing operations: leases, assignments, arrivals, check-ins, and check-outs. Maintain accurate housing records, budgets, and payroll deductions for housing programs. Support conflict resolution and welfare checks to ensure a safe and supportive living environment. Partner with Security and People & Culture on employee relations and housing policies. Property & Safety Management Conduct property walkthroughs and collaborate with Facilities for maintenance and upgrades. Ensure employee housing facilities are safe, clean, and well-maintained. Manage vendor relationships, supplies, and off-site housing leases. Be hands-on when needed to ensure high standards of cleanliness and safety. Employee Facilities Support Oversee staff lounges, cafeteria spaces, gym, and laundry facilities. Collaborate with leadership to maintain a high-quality Staff Cafeteria program. Ensure common areas remain welcoming, functional, and well cared for. Transportation Services Manage employee shuttle services, vehicle programs, and transportation logistics. Ensure compliance with safety regulations and support driver scheduling. What We Offer ✅ Starting Salary: $70,000 annually (commensurate with experience) ✅ Medical, Dental, and Vision Insurance (full-time year-round roles) ✅ Paid holidays and paid time off (vacation & personal) ✅ Free season pass for employees and qualified dependents ✅ Roth 401(k) and 401(k) Retirement Savings Plan ✅ Employee discounts on lodging, dining, retail, and Nordic Spa services ✅ On-site employee housing options ✅ Commuter allowance & cell phone stipend for eligible employees What We're Looking For Bachelor's degree in Business, Hospitality, HR, or related field. Experience in residence life, housing, engagement, or property management (resort/university/hospitality setting preferred). Strong leadership, organizational, and communication skills. Hands-on approach with ability to support light maintenance and repairs. Clean driving record and safe driving knowledge. A customer-focused, flexible, and community-minded attitude. What to Expect 📌 A blend of office leadership and hands-on housing/property support. 📌 Frequent lifting (up to 50 lbs.), bending, and physical tasks. 📌 Dynamic schedule including evenings, weekends, and peak business periods. 📌 A high-energy, fast-paced resort setting where community and adventure meet. About Alyeska Resort Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, Nordic Spa, and a renowned ski area, we offer an environment where employees can work hard, play hard, and Live the Adventure! Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.
    $17k-31k yearly est. 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Andrew Sayer-State Farm Agent

    Customer service manager job in Anchorage, AK

    Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Signing bonus ROLE DESCRIPTION: As a customer service manager with Andrew Sayer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.
    $25k-36k yearly est. 23d ago
  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Anchorage, AK

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $74k-85k yearly est. 24d ago
  • Lead Customer Service Associate-Midtown

    Goodwill of Lane & South Coast Counties & Alaska 3.6company rating

    Customer service manager job in Anchorage, AK

    Job Details GOODWILL OLD SEWARD - ANCHORAGE, AK $16.50 - $19.50 HourlyJob Posting Date(s) 10/23/2025Description The lead customer service associate (LCSA) for Goodwill Industries of Lane and South Coast Counties and Alaska (Goodwill) supports store operations by providing support and training to frontline team members. This role ensures smooth day-to-day operations across donation receiving, production, and sales floor functions. The LCSA serves as a positive role model, delivering excellent customer service while helping the team meet sales, service, and production goals in alignment with Goodwill's mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions. Provide training, coaching, and daily mentorship to team members across donation receiving, processing, and cashiering functions. Support a culture of respect and professionalism by supporting consistent expectations, messages, and standards across the team. Promote alignment with store leadership and contribute to a cohesive, collaborative work environment. Meet or exceed Goodwill's customer service expectations, including Mystery Shop goals. Perform all responsibilities of the Customer Service Associate (CSA) role. Ensure efficient and timely flow of goods from donation area through production to the sales floor. Monitor and maintain safety and loss prevention standards across all areas. Report needs or performance concerns, safety issues, injuries, suspicious activity or policy violations to management. Serve as a role model by demonstrating professionalism, teamwork, initiative, and adherence to policies. Serve as point of contact for questions from CSAs during operations. Support onboarding of new CSAs by demonstrating key tasks and expectations. Qualifications EXPERIENCE Must be 18 years of age or older. Six months of related experience in retail, production, or customer service, including leadership or trainer experience preferred. Employees wishing to be promoted to lead positions should be trained and well versed in all areas of the lead position. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified in CPR/First Aid and on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Use of vision (near, distance, peripheral, depth perception, color) with the ability to adjust focus. Required to talk and hear clearly. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training. Leadership - Demonstrates emotional intelligence, adaptability, and strong interpersonal skills while promoting Goodwill's mission, vision, and values. Embraces change, fosters innovation, and maintains a commitment to continuous learning and development. Leads by example through respectful communication, sound judgment, and a dedication to diversity, equity, inclusion, and community impact.
    $35k-39k yearly est. 60d+ ago
  • General Manager, Food Service - Bering Strait School District (Competitive Salary & Benefits) Unalakleet, AK

    NMS USA 4.2company rating

    Customer service manager job in Anchorage, AK

    The General Manager of Food Service oversees the food service operations in a K-12 setting within the Bering Strait School District (BSSD), which serves approximately 1800 students across 15 remote village schools in northwest Alaska. This role includes managing the cafeteria environment to provide students with breakfast, lunch, and occasional dinners, as well as weekend meals for visiting athletic teams. This 10-month assignment requires the candidate to live in or be willing to relocate to Unalakleet, Alaska, where accessibility is often limited to small bush aircraft. Responsibilities Kitchen Management * Oversees the daily operation of a high-quality, fiscally responsible industrial kitchen within a K-12 school. * Performs a wide range of high-volume food production and preparation tasks. * Handles all orders (including federal commodities) and manages inventory. * Checks incoming freight for order accuracy, use-by dates, and freshness. * Maintains inventory with proper labeling and adheres to kitchen best practices. * Communicates effectively and professionally with vendors. Collaboration * Partners with the nutrition team to design and execute nutritionally balanced, appealing, and cost-conscious menus. * Compiles daily production records and maintains financial documentation. * Monitors food lines to ensure NSLP compliance. Supervisory Responsibilites * Directs, supervises, leads, evaluates, develops, and coaches all assigned staff. * Maintains or approves various administrative materials such as time sheets, payroll, personnel or accounting documents, safety records, OSHA forms, MSDS records, etc. * Maintains and follows all NMS/OSHA/Federal established safety practices. * Responsible for all assigned duties and compliance with applicable regulations and sound business practices. * Will implement and train staff on all client evacuation and safety policies. * Tasked with providing the supervisor with regular financial reporting, student participation, and client-requested services. * May interview, hire, and train staff. * Other related duties may also be assigned. Qualifications * High school diploma or GED equivalent. * Alaska Food Handlers Card or ServSafe Certification contingent upon 30 days of hire. * At least three (3) years of experience as a food service supervisor in a restaurant, K-12, or relevant food service setting. * This experience must also demonstrate knowledge of proper food service sanitation methods and equipment, supervisory skills, leadership skills, and food preparation quality control procedures. * A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy. * Contract requires employees to speak, understand, read, and write English. * Excellent interpersonal skills needed to effectively motivate, direct, and lead assigned employees. * A dedication to understanding and exceeding customer expectations. Preferred Qualifications * Preference will be given to those with a culinary associate degree or a related field. * Five (5) years of consecutive employment in similar operations with comparable responsibilities. * Three (3) years' experience in high volume institutional food preparation. * Strong knowledge of food and catering trends. * Preference will also be given to those with prior work experience in a high production setting. * Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs. NMS coordinates travel. NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained.
    $32k-38k yearly est. Auto-Apply 4d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    Brightspring Health Services

    Customer service manager job in Wasilla, AK

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information Primary Job Duties in Wasilla Alaska consist of Scheduling and Payroll for our caregivers. Salary Range USD $25.00 - $26.00 / Hour
    $25-26 hourly Auto-Apply 54d ago
  • FT Retail Customer Experience Manager

    Michaels Stores 4.3company rating

    Customer service manager job in Wasilla, AK

    Store - WASILLA, AK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $33k-40k yearly est. Auto-Apply 60d+ ago
  • Laboratory Services Manager

    Blood Bank of Alaska, Inc. 3.4company rating

    Customer service manager job in Anchorage, AK

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place! We offer a competitive salary and our laboratory will be expanding to include Donor Testing and a Reference Service Lab. BLOOD BANK OF ALASKA POSITION DESCRIPTION Position Title: Laboratory Services Manager Department: Product Quality Control Laboratory Reports To: Director of Laboratory Services Position(s) Supervised: Laboratory Technicians POSITION SUMMARY The QC Laboratory Services Manager is responsible, under the general direction of the Director of Laboratory Services for oversight of daily laboratory operations ensuring that laboratory product QC and donor test results meet CLIA, AABB and FDA compliance standards/regulations for the manufacture of blood products. The Laboratory Services Manager is responsible for direct oversight of laboratory personnel. SUPERVISORY KNOWLEDGE, SKILLS AND ABILITIES (Other duties may be assigned) 1. Must be able to work independently with little or no supervision. 2. Must possess good organization skills with the ability to multitask. 3. Documentation must be legible, complete, and accurate. 4. Proficient in Word and Excel or comparable word processing and database/spreadsheet software. 5. Ability to identify needed changes in procedures, practices, goals and direction or structure of the department. Ability to promote and implement these changes effectively in a timely manner. 6. Ability to work with others to achieve departmental and organization goals and objectives. 7. Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback and effective coaching and mentoring. 8. Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. 9. Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt ones approach as the requirements of the organization/department change. 10. Ability to motivate employees. 11. Retain subject matter expertise in field or profession ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) 1. Oversee and manage the daily workflow of the laboratory. 2. Maintain competency to perform laboratory processes and procedures to ensure adequate laboratory coverage as needed. Must meet qualifications of MT or MLS. 3. Assist in performance of lot release. 4. Schedule laboratory staff to include on-call schedule and coordination of stem cell laboratory staff coverage. 5. Responsible for completion of performance evaluation and disciplinary review for laboratory staff. Utilize support departments as required. 6. Responsible for competency evaluations of staff. Ensure these are completed in a timely manner. 7. Review of timesheets for applicable staff. Resolve discrepancies in a timely manner. 8. Make employee safety and well-being a priority at all times. 9. Performs investigation and review of occurrences and biological product deviations related to laboratory issues. 10. Develops and makes revisions to laboratory Standard Operating Policies and Procedures as needed. Assigned owner/author in BBA's Blood Establishment Computer System (BECS) for laboratory SOPs. 11. Oversees receipt of TAD, TRALI and BD reports and initial notification of in date product recall/quarantine/discard. Notifies QA and Q & LB of reports. 12. Plans, writes and validates new or revised QC/equipment/maintenance procedures and processes. Works with Laboratory Services Director and appropriate management/project team to coordinate activities. Assigns and oversees validation tasks to laboratory technicians as appropriate. 13. Oversight of laboratory equipment QC and maintenance schedule to ensure that equipment is functioning properly and QC/maintenance is performed on time. Reviews applicable QC and maintenance records. 14. Ensures that proficiency testing for laboratory is ordered, assigned to staff on rotating schedule, performed and submitted on time and records reviewed. 15. Responsible for oversight of blood product quality control assuring that QC activities are performed in a timely manner and meets regulatory requirements for manufacture of blood products. Reviews end of month results and initiates appropriate investigations of nonconforming products. 16. Works as part of the BBA Project Team including applicable laboratory computer software (Mediware) changes as assigned. 17. Acts as BBA liaison for UAA medical laboratory technology student rotations. 18. Interfaces with vendors, contracted service providers and hospital customers as required. Assists Director of Laboratory Services with additional duties as assigned. Ability to adjust to changes in schedule. Position may include extended time and/or weekends. Compliance support duties may include but not limited to: 1. Perform Copyholder responsibilities in BBA's Blood Establishment Computer System (BECS). 2. Assist with validation processes on equipment and procedures as assigned. 3. Work within scope of position to investigate and resolve any problems with procedures or processes. Appropriately notifies and consults with Laboratory Services management and Medical Director of problems. 4. Assist in other departmental compliance related support duties as directed by Laboratory Services management. CUSTOMER INTERACTION Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customers needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrates knowledge and understanding of donor/patient privacy rights. QUALIFICATION REQUIREMENTS To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. GENERAL KNOWLEDGE, SKILLS & ABILITIES Strong interpersonal and communication skills. Act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. Demonstrate GDP, GLP and GMP. Ability to foster a working environment conducive to excellent customer service. Strict attention to details. Ability to problem solve and use critical thinking to make quality decisions. Knowledge of general safety and quality assurance procedures. Maintain donor and patient confidentiality. Strong writing and computer skills. Ability to instruct and train on a continuous basis. Meet physical demands necessary for effective job performance; must be able to lift heavy boxes (up to 50 lbs.) EDUCATION Bachelors degree in medical technology, medical laboratory, chemical, clinical, physical or biological sciences; or Associate degree in chemical, clinical, physical or biological science or Associates degree in chemical, physical or biological science or medical laboratory with MT/MLS certification. May consider other candidates with previous experience in a similar laboratory environment. EXPERIENCE Previous work experience in a blood bank/donor center laboratory preferred. Lab training or experience, or both both along with at least 2 years supervisory laboratory experience. CERTIFICATES, LICENSES, ETC. MT/MLS or MLT or equivalent certification preferred. WORK ENVIRONMENT Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Standing and walking for prolonged period of time can be required.
    $57k-72k yearly est. 4d ago
  • Building Services Manager

    Testsd1681

    Customer service manager job in Anchorage, AK

    Job Description RESPONSIBILITIES • Monitors and oversees facility operations for a large biotech site. • Troubleshoots and performs repairs on system issues involving electronic, electrical, pneumatic, hydraulic, and mechanical devices, Johnson Controls Metasys BMS, utility, and water systems. • Supervisor in charge of facility housekeeping staff for second shift. • Generates work orders in SAP, participates in site emergency response and Hazmat activities. Novartis Pharmaceuticals 01 Sep 2005 - 01 May 2014 ENGINEERING TECHNICIAN 1216 5th Avenue New York NY , 10029 OK to contact this employer? - No RESPONSIBILITIES • Repaired, maintained, and calibrated pharmaceutical manufacturing, production and packaging equipment. • Experienced with calibrations, instrumentation, process control systems, Honeywell, Andover, DDC/BMS HVAC systems, USP water systems, Werum Object Management CMMS. • Automation skills in PLCs; Allen Bradley PLC 5, SLC 500, Logix 5000, MicroLogix, CompactLogix, etc. PLCs and PowerFlex drives. • Familiar with pharmaceutical procedures, cGMPs, FDA regulated, clean zone work environments.
    $42k-67k yearly est. 29d ago
  • Cabin Service Supervisor ( ANC Airport Full Time)

    Nana Regional Corporation 4.2company rating

    Customer service manager job in Anchorage, AK

    Cabin Service Supervisor is responsible for the overall performance and supervising of designated Cabin Appearance Service Agents and Cabin Service Leads. The general roles are to safely perform efficient aircraft cleaning processes according to Company and customer polices. The Cabin Service Supervisor oversees overall cleaning activity of cabin service agents and are responsible for comprehensive cleaning of aircraft interiors while providing our customer's exceptional service. **Responsibilities** + Oversee servicing of aircraft and all duties involved with Cabin cleaning. + Provide safe and efficient operations of all cabin cleaning processes on aircraft. + Ensure thorough aircraft cleaning and must follow customer and company training guidelines. + Ensure compliance with TSA and FAA regulations and policies. + Complete all required paperwork and required training. + Train and schedule cabin service personnel as need. + Must be able to travel 20 % of time to complete required Customer training. + Miscellaneous duties as assigned by Management. **Qualifications** + Be at least 18 years of age. + Must be willing to work in inclement weather. + Effective communication skills. + Must be a U.S. citizen or show proof of right to work in the U.S. + High School graduate or GED. + Possess a valid driver's license. + Ability to lift up to 50 pounds comfortably. + Able to fluently read, write, speak and understand English. + Must be able to handle multiple tasks and perform in a fast-paced environment. + Must be able to interact directly with airline and customer personnel and work with team to resolve problems and issues that may arise. + Ability to work under stressful situations and tight time constraints. + Self-motivated, team player. + Hours based on operational needs, required to work nights, weekends, holidays, and varying schedules. + Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test. **Desired Qualifications:** + Prior Cabin Appearance Service experience. + Prior experience in Aviation Industry. **Language Skills:** + Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. + Draft routine reports and correspondence. + Speak effectively one-to-one and before groups of customers or employees of the organization. **Math skills:** + Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. **Reasoning Abilities:** + Apply common sense understanding to carry out instructions furnished in written, oral, diagram form. + Deal with problems involving a few concrete variables in standardized situations. + Physical Demands: moderate. + The Cabin Service Supervisor on occasion may lift or move with help up to 50 pounds and constantly lift or move up to 50 pounds. + Employees are regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. Employees may be required to climb, sit, and balance. + Able to safely ascend and descent stairs. + Walk up/down jet bridge stairs at various angles. The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions. **Job ID** 2025-19290 **Work Type** On-Site **Company Description** **Work Where it Matters** Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines. **As a Pegasus employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at ******************** or ************ (information about job applications status is not available at this contact information).
    $68k-79k yearly est. 60d+ ago
  • Supervisor Pediatrics Rehabilitation Services - Providence Anchorage

    Providence 3.6company rating

    Customer service manager job in Anchorage, AK

    Under general supervision of Director, Manager, and/or Senior Manager this position supervises assigned caregivers and coordinates team to deliver patient care in a compassionate and ethical manner according to recognized standards and care model. Functions as the clinical & operating resource, able to exercise independent judgment. Assists with business plans, fiscal accountability, and clinical and resource utilization. Fosters change, and teamwork. Performs clinical duties of the patient care role related to professional specialty. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Alaska Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them. We are hiring for a Pediatrics Supervisor Rehabilitation Services position at Providence Alaska Medical Center in Anchorage, AK! Position is full time, 1.0 FTE, Day shift, 40 hours per week. Apply today! Applicants that meet qualifications will receive an invite with additional screening questions from our HireVue system! Required qualifications: Bachelor's Degree in Physical, Occupational, or Speech Therapy. Or upon hire: Alaska Occupational Therapist License. Or upon hire: Alaska Physical Therapist License. Or upon hire: Alaska Speech Language Pathologist License. within 30 days of hire: National Provider BLS - American Heart Association. 3 years Clinical experience in area of clinical specialty. Preferred qualifications: Master's Degree in Physical, Occupational, or Speech Therapy. Or Ph.D. in Physical, Occupational, or Speech Therapy. Or Doctorate Occupational, Physical, or Speech therapy. 2 years Clinical experience in professional area demonstrating progressive leadership. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
    $69k-81k yearly est. Auto-Apply 59d ago
  • Manager, Service Assurance II

    Alaska Communications Systems Holdings Inc. 4.5company rating

    Customer service manager job in Anchorage, AK

    The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. • Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. • Proactively monitors customer specific network performance. • Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. • Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. • Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. • Prepares and delivers professional presentations to customers using various network management and reporting tools. • Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. • Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. • Manages project level budgets and resources as well as vendor and internal resources for project execution. • Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. • Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • District Manager - Anchorage, Alaska

    Republic National Distributing Company

    Customer service manager job in Anchorage, AK

    Unique opportunity to join our Alaska RNDC business leading the beer sales team in Anchorage! Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for talented and energetic District Managers to join our growing Sales team. The District is responsible for field execution of sales initiatives, the training and development of Sales Representatives as well as execution of all sales/promotional programs. In this role, you will * Develop, train, and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. * May conduct strategic sales negotiations with key accounts. * Survey market area to detect business trends and opportunities for new products or new applications for existing products. * Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies, and securing resources. * Control and manage sales performance by measuring and reporting results, evaluating, and correcting performance and administering policies and procedures. * Organize team by structuring the territories, delegating work, and staffing positions. * Provide leadership in making decisions, developing personnel, communicating with, and motivating staff. * Conduct weekly sales meetings for the purpose of disseminating supplier information, product, and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities. * Job duties include working nights and weekends on promotional activities and other account activities. What you bring to RNDC * Four-year college degree, preferred. * One to two years of management experience in adult beverage industry; or equivalent combination of education and experience. * Have knowledge of Microsoft Office Suite software and order processing systems or the aptitude to learn. * Requires a current, valid state driver's license, ability to meet vehicle insurance requirements as defined by the Company and Alcohol Beverage Commission (ABC) License, as required by the state. * Ability to regularly lift up to 50 pounds and will occasionally lift up to 100 pounds. We are an Equal Opportunity employer. Bonus if you bring * Bachelors degree * Previous experience in the Wine and Spirits industry * WSET certifications Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here. Nearest Major Market: Alaska Nearest Secondary Market: Anchorage
    $79k-103k yearly est. Auto-Apply 60d+ ago
  • Service Manager I - South Branch

    Credit Union 1 4.0company rating

    Customer service manager job in Anchorage, AK

    The Service Manager plays a key role in overseeing branch operations with a focus on developing their team and delivering exceptional service to every member. In partnership with the Branch Manager, this position creates a supportive and engaging environment that fosters growth, teamwork, and excellence. The Service Manager's leadership will be crucial in ensuring smooth daily operations, enhancing sales performance, and maintaining compliance with CU1's policies and procedures. This position will step-up in the absence of the Branch Manager, helping resolve complex member needs, driving service excellence, and supporting the development of teller staff. Fosters a positive, service-driven environment, and help's mitigate risk to contribute to the overall success/growth of the branch. This position is based out of our South Anchorage Branch: 8935 Old Seward Hwy. Pay Range: $54,530 - $81,752 ESSENTIAL JOB FUNCTIONS: Supervision & Staff Development Leads with positivity and passion for Credit Union 1's core values. Partners with Branch Manager and Human Resources for the effective recruiting, hiring, and performance management of teller staff. Manages branch tellers to include training, scheduling work hours, and assignments. Takes corrective action when needed including, documented conversations and written warnings, through partnership with Branch Manager and Human Resources Responsible for the implementation and successful ongoing training of teller team. Approves timecards and maintains the branch staffing calendar. Sales and Service Encourages and assists branch employees with improving sales techniques and meeting sales goals through regularly scheduled observations and coaching interactions. Models needs-based selling of credit union products and services. Positively motivates teller team to achieve excellent member services and sales results. Responsible for proactive development and cross training of teller staff. Models excellent member service behaviors. Branch Operations Performs regularly scheduled operational audits. Responsible for appearance of branch to include teller line, lobby, parking lot and general cleanliness. Ensures correct brochures and other marketing material is displayed timely. Ensures monthly and quarterly branch checklists are completed timely. Ensures compliance in the area of BSA and contract tracking and review. Effectively delegates daily branch operational tasks to appropriate teller staff. Ensures all cash, and work audits are completed timely, thoroughly and under dual control. Responsible for ensuring day to day branch processes are completed as assigned. Reviews suspicious or unusual transactions. Approves transactions within defined authority levels Uses critical thinking and conservative judgement along with defined policies and procedures to determine if the transaction or item is valid. Issues transaction overrides and removes flags appropriately. Ensures completion of end of day procedures, including the balancing of cash vaults, as needed. Assists in the maintenance, security and safety of the branch. Follows operational procedures for opening and closing the branch. Oversees the effective maintenance of ATMs and ITMs and ensures proper administration of training is completed. ADDITIONAL RESPONSIBILITIES: Assists Branch Manager on a regular basis with the processing and closing of loans and completion of all documents. Provides back-up support as Interim Branch Manager when Branch Manager is absent. Works with Branch Manager and other departments to ensure branch files are maintained with accuracy and excellence. Provides coaching and support to MSO team in absence of Branch Manager. QUALIFICATIONS: Must be a high school graduate or equivalent with a minimum of one year experience in a financial institution. Supervisory and consumer loan processing experience is preferred. Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments. Must be able to handle member and employee matters in a professional, tactful and confidential manner. Must have the ability to effectively supervise, motivate and lead branch team to consistently attain sales and service goals and to comply with various organizational and regulatory requirements. Must have sound judgment and organizational skills. Excellent communication skills with members, credit union employees, executive management and the public is required. Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC). Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled. Thank you for your interest in this opportunity with Credit Union 1! Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify.com
    $54.5k-81.8k yearly 43d ago
  • Supervisor Pediatrics Rehabilitation Services - Providence Anchorage

    Providence Health & Services 4.2company rating

    Customer service manager job in Anchorage, AK

    Under general supervision of Director, Manager, and/or Senior Manager this position supervises assigned caregivers and coordinates team to deliver patient care in a compassionate and ethical manner according to recognized standards and care model. Functions as the clinical & operating resource, able to exercise independent judgment. Assists with business plans, fiscal accountability, and clinical and resource utilization. Fosters change, and teamwork. Performs clinical duties of the patient care role related to professional specialty. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Alaska Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them. We are hiring for a Pediatrics Supervisor Rehabilitation Services position at Providence Alaska Medical Center in Anchorage, AK! Position is full time, 1.0 FTE, Day shift, 40 hours per week. Apply today! Applicants that meet qualifications will receive an invite with additional screening questions from our HireVue system! Required qualifications: + Bachelor's Degree in Physical, Occupational, or Speech Therapy. Or + upon hire: Alaska Occupational Therapist License. Or + upon hire: Alaska Physical Therapist License. Or + upon hire: Alaska Speech Language Pathologist License. + within 30 days of hire: National Provider BLS - American Heart Association. + 3 years Clinical experience in area of clinical specialty. Preferred qualifications: + Master's Degree in Physical, Occupational, or Speech Therapy. Or + Ph.D. in Physical, Occupational, or Speech Therapy. Or + Doctorate Occupational, Physical, or Speech therapy. + 2 years Clinical experience in professional area demonstrating progressive leadership. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence has a long history of serving Alaska, beginning when the Sisters of Providence first brought health care to Nome in 1902 during the Gold Rush. This pioneering spirit set the standard for modern health care in Alaska and formed the foundation for Providence's growth as the state's largest private employer and leading health care provider. Our award-winning and comprehensive medical centers are located in Anchorage, Eagle River, Kodiak Island, Mat-Su, Seward, and Valdez. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 392945 Company: Providence Jobs Job Category: Rehabilitation Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 1017 AK PAMC REHAB ADMIN Address: AK Anchorage 3200 Providence Dr Work Location: Providence Alaska Medical Ctr-Anchorage Workplace Type: On-site Pay Range: $59.22 - $93.49 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $67k-78k yearly est. Auto-Apply 59d ago
  • Lead Customer Service Associate-Wasilla

    Goodwill of Lane & South Coast Counties & Alaska 3.6company rating

    Customer service manager job in Wasilla, AK

    Are you ready to coach an inclusive retail team in a fast-paced environment that's always changing? Teach and model customer service skills for your team, while supporting store operations. Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that's always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Essential Duties and Responsibilities • Coach and lead employees, including providing training for employees, program participants, and volunteers. • Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations. • Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks. • Support management with operations and inventory management, count registers and deposits, and process paperwork. Qualifications Job Requirements • 18 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). • Skills in math to accurately count cash. Experience • Minimum six months related experience. • Experience at Goodwill, including tenure, training, and development, may be weighted or preferred. Certificates, Licenses, and Registrations • CPR/First Aid/AED certification or ability to become certified. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. • Stand and walk. • Speak and hear. • See things close and in color, adjust focus, with peripheral vision and depth perception. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds. • Limited hazards due to lifting, pulling, and pushing merchandise by self or others. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. • Hectic and fast-paced, with frequently short deadlines. • Regular instances of critical and unusual situations. Work Hours In addition to weekdays, must have availability on weekends, evenings, and holidays.
    $34k-39k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Anchorage, AK?

The average customer service manager in Anchorage, AK earns between $29,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Anchorage, AK

$47,000
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