Customer service manager jobs in Anchorage, AK

Join Our Team as a Customer Success Manager - Build Relationships & Drive Growth! Are you passionate about fostering strong relationships, driving customer engagement, and ensuring client success? We're looking for a proactive and customer-focused Customer Success Manager to join our growing team. In this role, you'll be the key point of contact for our customers, ensuring they receive maximum value from our solutions while driving long-term satisfaction and retention. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer success, we provide the tools and mentorship to help you excel. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into senior customer success, account management, or leadership roles. 💰 Competitive Compensation - Base salary plus performance-based incentives and bonuses. Key Responsibilities: ✅ Develop and maintain strong relationships with customers to drive engagement and long-term satisfaction. ✅ Act as a trusted advisor, understanding customer needs and aligning them with our solutions. ✅ Lead onboarding, training, and adoption strategies to maximize customer success. ✅ Monitor customer performance and provide data-driven insights and recommendations. ✅ Collaborate with sales, marketing, and product teams to enhance customer experience and retention. ✅ Identify opportunities for account growth, renewals, and referrals. What We're Looking For: ✔ Excellent relationship-building and communication skills ✔ Strong problem-solving and strategic thinking abilities ✔ Proactive and customer-first mindset ✔ Data-driven approach to tracking customer success and engagement ✔ Experience in customer success, account management, or client-facing roles is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to build meaningful customer relationships and play a key role in driving business success, we'd love to hear from you! 👉 Apply now and join us as a Customer Success Manager-where customer success meets career growth.

Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Signing bonus ROLE DESCRIPTION: As a customer service manager with Andrew Sayer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.

Store - ANCHORAGE, AK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Details GOODWILL OLD SEWARD - ANCHORAGE, AK $16.50 - $19.50 HourlyJob Posting Date(s) 10/23/2025Description The lead customer service associate (LCSA) for Goodwill Industries of Lane and South Coast Counties and Alaska (Goodwill) supports store operations by providing support and training to frontline team members. This role ensures smooth day-to-day operations across donation receiving, production, and sales floor functions. The LCSA serves as a positive role model, delivering excellent customer service while helping the team meet sales, service, and production goals in alignment with Goodwill's mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions. Provide training, coaching, and daily mentorship to team members across donation receiving, processing, and cashiering functions. Support a culture of respect and professionalism by supporting consistent expectations, messages, and standards across the team. Promote alignment with store leadership and contribute to a cohesive, collaborative work environment. Meet or exceed Goodwill's customer service expectations, including Mystery Shop goals. Perform all responsibilities of the Customer Service Associate (CSA) role. Ensure efficient and timely flow of goods from donation area through production to the sales floor. Monitor and maintain safety and loss prevention standards across all areas. Report needs or performance concerns, safety issues, injuries, suspicious activity or policy violations to management. Serve as a role model by demonstrating professionalism, teamwork, initiative, and adherence to policies. Serve as point of contact for questions from CSAs during operations. Support onboarding of new CSAs by demonstrating key tasks and expectations. Qualifications EXPERIENCE Must be 18 years of age or older. Six months of related experience in retail, production, or customer service, including leadership or trainer experience preferred. Employees wishing to be promoted to lead positions should be trained and well versed in all areas of the lead position. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified in CPR/First Aid and on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Use of vision (near, distance, peripheral, depth perception, color) with the ability to adjust focus. Required to talk and hear clearly. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training. Leadership - Demonstrates emotional intelligence, adaptability, and strong interpersonal skills while promoting Goodwill's mission, vision, and values. Embraces change, fosters innovation, and maintains a commitment to continuous learning and development. Leads by example through respectful communication, sound judgment, and a dedication to diversity, equity, inclusion, and community impact.

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Our Anchorage Transportation, Guest Service, and Port Operations team is looking for an amazing Assistant Manager of Transportation. You will supervise transportation operations and a team of seasonal employees including commercial drivers. Here's a summary of what Holland America Line and Princess is looking for in its Assistant Manager of Transportation. Is this you? Responsibilities: Assists in managing Transportation staff and activities to meet guests' satisfaction. Supports annual Commercial Driver's License (CDL) training for new and our returning drivers to help prepare them to earn a CDL license. Applies knowledge of Federal transportation regulations and laws, Company products, policies, and procedures to all tasks. Supports, monitors, and manages route updates, and changes driver assignments to meet business needs. Prepares daily driver-guide schedules and monitors the operations. Plan and prepare schedules for highway drivers on multi day highway runs. Monitor driver-guide hours of service for highway tours. Plans and purchases needed supplies for highway coach and highway runs. Performs “Manager on Duty” responsibilities. Participates in Transportation departmental interviewing, selection and training. Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel. Requirements: High School diploma or equivalent certification is required. This job normally requires a professional level of knowledge in transportation services or operations equivalent to that which would be acquired through the completion of an associate degree. Demonstration of directly related work experience, may be considered in lieu of the educational requirement. This job normally requires three years of progressively responsible positions in Transportation Services. Demonstrated supervisory experience in a business environment is required. Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers. You must have a current, valid driver's license with a clean driving record. A Motor Vehicle Report (MVR) will be requested. You must have a valid class B Commercial Driver's License. Passenger endorsement and airbrakes is required. (May be obtained through our Company paid training program). Minimum age of 21 years of age is required to operate a commercial vehicle. Must pass a pre-employment drug test and you will be included in our company's random drug testing program. Must pass a pre-employment background check. Dedicated commitment to a diverse, equitable and inclusive work environment. Must be eligible to work in the United States. Knowledge, Skills and Abilities: Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Microsoft Excel and Word. The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. The ability to work in fast-paced environment with multiple tasks and external influences. The ability to work independently with minimal supervision while achieving daily goals. Demonstrate an ability to maintain confidentiality. Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. Ability to stand/walk/work on feet for minimum of 8 hours per day. Benefits: Cruise and Travel Privileges for you and your family Health Benefits 401(k) Plan Employee Stock Purchase Plan Training & Professional Development Rewards & Incentives Our Culture…Stronger Together: Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: **************************************************** Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information Primary Job Duties in Wasilla Alaska consist of Scheduling and Payroll for our caregivers. Salary Range USD $25.00 - $26.00 / Hour

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place! We offer a competitive salary and our laboratory will be expanding to include Donor Testing and a Reference Service Lab. BLOOD BANK OF ALASKA POSITION DESCRIPTION Position Title: Laboratory Services Manager Department: Product Quality Control Laboratory Reports To: Director of Laboratory Services Position(s) Supervised: Laboratory Technicians POSITION SUMMARY The QC Laboratory Services Manager is responsible, under the general direction of the Director of Laboratory Services for oversight of daily laboratory operations ensuring that laboratory product QC and donor test results meet CLIA, AABB and FDA compliance standards/regulations for the manufacture of blood products. The Laboratory Services Manager is responsible for direct oversight of laboratory personnel. SUPERVISORY KNOWLEDGE, SKILLS AND ABILITIES (Other duties may be assigned) 1. Must be able to work independently with little or no supervision. 2. Must possess good organization skills with the ability to multitask. 3. Documentation must be legible, complete, and accurate. 4. Proficient in Word and Excel or comparable word processing and database/spreadsheet software. 5. Ability to identify needed changes in procedures, practices, goals and direction or structure of the department. Ability to promote and implement these changes effectively in a timely manner. 6. Ability to work with others to achieve departmental and organization goals and objectives. 7. Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback and effective coaching and mentoring. 8. Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. 9. Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt ones approach as the requirements of the organization/department change. 10. Ability to motivate employees. 11. Retain subject matter expertise in field or profession ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) 1. Oversee and manage the daily workflow of the laboratory. 2. Maintain competency to perform laboratory processes and procedures to ensure adequate laboratory coverage as needed. Must meet qualifications of MT or MLS. 3. Assist in performance of lot release. 4. Schedule laboratory staff to include on-call schedule and coordination of stem cell laboratory staff coverage. 5. Responsible for completion of performance evaluation and disciplinary review for laboratory staff. Utilize support departments as required. 6. Responsible for competency evaluations of staff. Ensure these are completed in a timely manner. 7. Review of timesheets for applicable staff. Resolve discrepancies in a timely manner. 8. Make employee safety and well-being a priority at all times. 9. Performs investigation and review of occurrences and biological product deviations related to laboratory issues. 10. Develops and makes revisions to laboratory Standard Operating Policies and Procedures as needed. Assigned owner/author in BBA's Blood Establishment Computer System (BECS) for laboratory SOPs. 11. Oversees receipt of TAD, TRALI and BD reports and initial notification of in date product recall/quarantine/discard. Notifies QA and Q & LB of reports. 12. Plans, writes and validates new or revised QC/equipment/maintenance procedures and processes. Works with Laboratory Services Director and appropriate management/project team to coordinate activities. Assigns and oversees validation tasks to laboratory technicians as appropriate. 13. Oversight of laboratory equipment QC and maintenance schedule to ensure that equipment is functioning properly and QC/maintenance is performed on time. Reviews applicable QC and maintenance records. 14. Ensures that proficiency testing for laboratory is ordered, assigned to staff on rotating schedule, performed and submitted on time and records reviewed. 15. Responsible for oversight of blood product quality control assuring that QC activities are performed in a timely manner and meets regulatory requirements for manufacture of blood products. Reviews end of month results and initiates appropriate investigations of nonconforming products. 16. Works as part of the BBA Project Team including applicable laboratory computer software (Mediware) changes as assigned. 17. Acts as BBA liaison for UAA medical laboratory technology student rotations. 18. Interfaces with vendors, contracted service providers and hospital customers as required. Assists Director of Laboratory Services with additional duties as assigned. Ability to adjust to changes in schedule. Position may include extended time and/or weekends. Compliance support duties may include but not limited to: 1. Perform Copyholder responsibilities in BBA's Blood Establishment Computer System (BECS). 2. Assist with validation processes on equipment and procedures as assigned. 3. Work within scope of position to investigate and resolve any problems with procedures or processes. Appropriately notifies and consults with Laboratory Services management and Medical Director of problems. 4. Assist in other departmental compliance related support duties as directed by Laboratory Services management. CUSTOMER INTERACTION Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customers needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner. Demonstrates knowledge and understanding of donor/patient privacy rights. QUALIFICATION REQUIREMENTS To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. GENERAL KNOWLEDGE, SKILLS & ABILITIES Strong interpersonal and communication skills. Act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. Demonstrate GDP, GLP and GMP. Ability to foster a working environment conducive to excellent customer service. Strict attention to details. Ability to problem solve and use critical thinking to make quality decisions. Knowledge of general safety and quality assurance procedures. Maintain donor and patient confidentiality. Strong writing and computer skills. Ability to instruct and train on a continuous basis. Meet physical demands necessary for effective job performance; must be able to lift heavy boxes (up to 50 lbs.) EDUCATION Bachelors degree in medical technology, medical laboratory, chemical, clinical, physical or biological sciences; or Associate degree in chemical, clinical, physical or biological science or Associates degree in chemical, physical or biological science or medical laboratory with MT/MLS certification. May consider other candidates with previous experience in a similar laboratory environment. EXPERIENCE Previous work experience in a blood bank/donor center laboratory preferred. Lab training or experience, or both both along with at least 2 years supervisory laboratory experience. CERTIFICATES, LICENSES, ETC. MT/MLS or MLT or equivalent certification preferred. WORK ENVIRONMENT Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Standing and walking for prolonged period of time can be required.

We are seeking a Geotechnical Services Manager to lead and grow our Geotechnical Engineering and Materials Testing services in Alaska. This role offers the opportunity to shape technical direction, mentor and develop a high-performing team, and deliver complex geotechnical solutions on projects that directly impact communities across the state. As Geotechnical Services Manager, you will have responsibility for technical excellence, staff development, client relationships, and department performance, while remaining hands-on with challenging geotechnical and construction-related work. This is an ideal role for a geotechnical professional who enjoys both leadership and technical engagement in a fast-paced, collaborative environment. Roles and Responsibilities Lead the Geotechnical Engineering and Materials Testing groups, ensuring technical quality, effective staffing, and on-time delivery Develop proposals, scopes, and cost estimates aligned with resources, risk, and client needs Plan and manage department workload and key project milestones Provide technical leadership through project involvement, deliverable review, and client coordination Recruit, mentor, and develop staff while fostering a strong, collaborative team culture Manage department performance, including utilization, billing, collections, and profitability Identify and manage project risks to support successful outcomes Promote consistent quality standards and continuous improvement HDL's projects span urban, rural, and remote regions throughout Alaska. This role offers exposure to a wide range of geotechnical conditions and project types, with occasional travel to support field work and project teams. It is well-suited for a leader who enjoys hands-on problem solving and the unique challenges of engineering in Alaska. Required Qualifications Licensed Professional Civil Engineer (Alaska PE preferred) Minimum of 10 years of progressive geotechnical engineering experience Bachelor's degree in Civil Engineering (Master's preferred) Strong communication skills and the ability to collaborate effectively with clients and multidisciplinary teams Desired Qualifications Broad geotechnical engineering experience across foundations, slope stability, groundwater, and earthwork materials Experience with arctic and subarctic design conditions Proficiency with subsurface exploration methods, field instrumentation, and geotechnical data interpretation Experience with deep foundations, including pile design and pile testing Knowledge of borrow and quarry source investigations and material handling Familiarity with soil, concrete, and asphalt testing procedures and construction materials testing methodologies Essential Job Functions Lead and oversee geotechnical and geological analyses, including subsurface investigations, data interpretation, and development of design recommendations Manage staff, subconsultants, and supporting studies to ensure coordinated, high-quality technical work Serve as a technical specialist and/or project manager, making decisions on significant engineering procedures and design approaches Plan, manage, and participate in field work for geotechnical and geological studies for public agency and private-sector clients Interface effectively with clients, design teams, agencies, and the public Prepare, review, and approve technical reports, analyses, and design recommendations Critically review testing results, work plans, submittals, pay estimates, schedules, and related project documents Travel throughout Alaska and work onsite with project teams as needed Work Environment This position involves a combination of office and field work. Field assignments require knowledge of construction safety practices, including traffic control and airfield safety procedures. Work may occur outdoors in inclement weather and may require lifting up to 60 pounds unassisted. The role may also involve standing, walking, climbing, kneeling, crouching, and reaching. Office work routinely involves use of standard office equipment such as computers, phones, and photocopiers. About HDL HDL Engineering Consultants, LLC is a full-service, multi-disciplinary firm with a talented team and an unwavering commitment to our core values: integrity, teamwork, quality, respect, and positivity. We provide innovative infrastructure solutions while fostering a culture of collaboration, learning, and professional growth. We offer competitive salaries, excellent benefits, and the opportunity to work on meaningful projects that make a lasting impact on Alaska's communities. If you're passionate about construction and want to contribute to building Alaska, HDL is the place for you. How to Apply Ready to join the HDL team? Visit ***************** to complete our online application. You may also attach your resume and send it to ******************. Equal Opportunity Employer

Job Description RESPONSIBILITIES • Monitors and oversees facility operations for a large biotech site. • Troubleshoots and performs repairs on system issues involving electronic, electrical, pneumatic, hydraulic, and mechanical devices, Johnson Controls Metasys BMS, utility, and water systems. • Supervisor in charge of facility housekeeping staff for second shift. • Generates work orders in SAP, participates in site emergency response and Hazmat activities. Novartis Pharmaceuticals 01 Sep 2005 - 01 May 2014 ENGINEERING TECHNICIAN 1216 5th Avenue New York NY , 10029 OK to contact this employer? - No RESPONSIBILITIES • Repaired, maintained, and calibrated pharmaceutical manufacturing, production and packaging equipment. • Experienced with calibrations, instrumentation, process control systems, Honeywell, Andover, DDC/BMS HVAC systems, USP water systems, Werum Object Management CMMS. • Automation skills in PLCs; Allen Bradley PLC 5, SLC 500, Logix 5000, MicroLogix, CompactLogix, etc. PLCs and PowerFlex drives. • Familiar with pharmaceutical procedures, cGMPs, FDA regulated, clean zone work environments.

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: * Medical, Dental and Vision insurance, including FSA (Flex Spending Account) * Paid Time Off to include select paid holidays * Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly Lead the Charge as Our Retail Service Manager! Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What's in it for You? * Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. * Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! * Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction. Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations. Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations. Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance. Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed. Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We're Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table: * Education: Bachelor's degree in a related field (or equivalent experience). * Experience: * 4+ years in financial institutions, including 2+ years of management experience. * Deep knowledge of banking procedures, compliance regulations, and retail banking operations. * Skills: * Proven ability to lead, motivate, and inspire teams. * Excellent communication skills, both written and verbal. * Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. * Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). * A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: * Experience managing IRA and HSA products. * A background in vendor management. * A proactive, customer-first mindset that drives results. Why You'll Love Working With Us: * Work with the Best: Lead a dynamic and motivated team in a collaborative environment. * Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success. * Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career. * Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.

Under general supervision of Director, Manager, and/or Senior Manager this position supervises assigned caregivers and coordinates team to deliver patient care in a compassionate and ethical manner according to recognized standards and care model. Functions as the clinical & operating resource, able to exercise independent judgment. Assists with business plans, fiscal accountability, and clinical and resource utilization. Fosters change, and teamwork. Performs clinical duties of the patient care role related to professional specialty. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Alaska Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them. We are hiring for a Pediatrics Supervisor Rehabilitation Services position at Providence Alaska Medical Center in Anchorage, AK! Position is full time, 1.0 FTE, Day shift, 40 hours per week. Apply today! Applicants that meet qualifications will receive an invite with additional screening questions from our HireVue system! Required qualifications: Bachelor's Degree in Physical, Occupational, or Speech Therapy. Or upon hire: Alaska Occupational Therapist License. Or upon hire: Alaska Physical Therapist License. Or upon hire: Alaska Speech Language Pathologist License. within 30 days of hire: National Provider BLS - American Heart Association. 3 years Clinical experience in area of clinical specialty. Preferred qualifications: Master's Degree in Physical, Occupational, or Speech Therapy. Or Ph.D. in Physical, Occupational, or Speech Therapy. Or Doctorate Occupational, Physical, or Speech therapy. 2 years Clinical experience in professional area demonstrating progressive leadership. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) * Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. * Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. * Proactively monitors customer specific network performance. * Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. * Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. * Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. * Prepares and delivers professional presentations to customers using various network management and reporting tools. * Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. * Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. * Manages project level budgets and resources as well as vendor and internal resources for project execution. * Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. * Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.

Clean Harbors in Kent, WA is looking for a Field Service Project Manager to join our team. The FSPM is responsible for managing large scale projects at a variety of customer locations. You will work directly with other team members, Supervisors, as well as the Branch Manager. You will be responsible for the performance of tasks associated with emergency response (emergency spill cleanup), hazardous waste clean-up, site-remediation (tank and pit cleaning), equipment decontamination and handling of hazardous materials. Why work for Clean Harbors? Health and Safety is our #1 priority and we live it 3-6-5! Comprehensive health benefits coverage after 30 days of full-time employment Competitive Pay - $85,000 - $95,000 Group 401K with company matching component Generous paid time off, company paid training and tuition reimbursement Positive and safe work environments Opportunities for growth and development for all the stages of your career Required Qualifications: High school diploma or equivalent required 3+ years of environmental field service operations experience. Strong understanding of equipment operations. Knowledge of federal and state environmental regulation. Previous experience working Emergency Response Leadership/supervisor experience Preferred Qualifications: Associates or bachelor's degree preferred. Emergency response supervisor training and Marine Spill Response training preferred. MSHA certification preferred Cost estimating and computer experience. Strong environmental remediation background and experience. In depth knowledge of remedial technologies. Leadership/supervisor experience Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role. Clean Harbors is a Military & Veteran friendly company. Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times. Manages and oversees small to midsize, technically complex projects involving waste site clean-up and construction, building and equipment decontamination and demolition. Prepare proposals, including cost estimates and work scopes and schedules. Acts as an agent of business and is involved with developing relationships with key customers and understanding the customer issues. Ability to provide timely, concise and relevant information to superiors and subordinates. Provides technical support for proposal preparation, project cost estimates and subcontractor selection and procurement. Enforce the policies and procedures as it relates to Health & Safety. Will be measured off the districts health and safety record. Works closely with the Director of Health and Safety and VP of Site Services in resolving issues in an appropriate and timely manner. Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly 🌟 Lead the Charge as Our Retail Service Manager! 🌟 Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager ! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What's in it for You? Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: 🚀 Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction.💼 Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations.🔍 Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations.📈 Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance.💡 Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed.🛡 Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We're Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table: Education: Bachelor's degree in a related field (or equivalent experience). Experience: 4+ years in financial institutions, including 2+ years of management experience. Deep knowledge of banking procedures, compliance regulations, and retail banking operations. Skills: Proven ability to lead, motivate, and inspire teams. Excellent communication skills, both written and verbal. Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: Experience managing IRA and HSA products. A background in vendor management. A proactive, customer-first mindset that drives results. Why You'll Love Working With Us: Work with the Best: Lead a dynamic and motivated team in a collaborative environment. Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success. Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career. Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.

Are you ready to coach an inclusive retail team in a fast-paced environment that's always changing? Teach and model customer service skills for your team, while supporting store operations. Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that's always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Essential Duties and Responsibilities • Coach and lead employees, including providing training for employees, program participants, and volunteers. • Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations. • Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks. • Support management with operations and inventory management, count registers and deposits, and process paperwork. Qualifications Job Requirements • 18 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). • Skills in math to accurately count cash. Experience • Minimum six months related experience. • Experience at Goodwill, including tenure, training, and development, may be weighted or preferred. Certificates, Licenses, and Registrations • CPR/First Aid/AED certification or ability to become certified. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. • Stand and walk. • Speak and hear. • See things close and in color, adjust focus, with peripheral vision and depth perception. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds. • Limited hazards due to lifting, pulling, and pushing merchandise by self or others. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. • Hectic and fast-paced, with frequently short deadlines. • Regular instances of critical and unusual situations. Work Hours In addition to weekdays, must have availability on weekends, evenings, and holidays.

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Our Anchorage Transportation, Guest Service, and Port Operations team is looking for an amazing Assistant Manager of Transportation. You will supervise transportation operations and a team of seasonal employees including commercial drivers. Here's a summary of what Holland America Line and Princess is looking for in its Assistant Manager of Transportation. Is this you? Responsibilities: * Assists in managing Transportation staff and activities to meet guests' satisfaction. * Supports annual Commercial Driver's License (CDL) training for new and our returning drivers to help prepare them to earn a CDL license. * Applies knowledge of Federal transportation regulations and laws, Company products, policies, and procedures to all tasks. * Supports, monitors, and manages route updates, and changes driver assignments to meet business needs. * Prepares daily driver-guide schedules and monitors the operations. * Plan and prepare schedules for highway drivers on multi day highway runs. * Monitor driver-guide hours of service for highway tours. * Plans and purchases needed supplies for highway coach and highway runs. * Performs "Manager on Duty" responsibilities. * Participates in Transportation departmental interviewing, selection and training. * Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel. Requirements: * High School diploma or equivalent certification is required. * This job normally requires a professional level of knowledge in transportation services or operations equivalent to that which would be acquired through the completion of an associate degree. Demonstration of directly related work experience, may be considered in lieu of the educational requirement. * This job normally requires three years of progressively responsible positions in Transportation Services. Demonstrated supervisory experience in a business environment is required. * Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers. * You must have a current, valid driver's license with a clean driving record. A Motor Vehicle Report (MVR) will be requested. * You must have a valid class B Commercial Driver's License. Passenger endorsement and airbrakes is required. (May be obtained through our Company paid training program). * Minimum age of 21 years of age is required to operate a commercial vehicle. * Must pass a pre-employment drug test and you will be included in our company's random drug testing program. * Must pass a pre-employment background check. * Dedicated commitment to a diverse, equitable and inclusive work environment. * Must be eligible to work in the United States. Knowledge, Skills and Abilities: * Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Microsoft Excel and Word. * The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. * The ability to work in fast-paced environment with multiple tasks and external influences. * The ability to work independently with minimal supervision while achieving daily goals. * Demonstrate an ability to maintain confidentiality. * Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. * Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. * Ability to stand/walk/work on feet for minimum of 8 hours per day. Benefits: * Cruise and Travel Privileges for you and your family * Health Benefits * 401(k) Plan * Employee Stock Purchase Plan * Training & Professional Development * Rewards & Incentives Our Culture…Stronger Together: Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: **************************************************** Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. • Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. • Proactively monitors customer specific network performance. • Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. • Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. • Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. • Prepares and delivers professional presentations to customers using various network management and reporting tools. • Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. • Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. • Manages project level budgets and resources as well as vendor and internal resources for project execution. • Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. • Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: * Medical, Dental and Vision insurance, including FSA (Flex Spending Account) * Paid Time Off to include select paid holidays * Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly Lead the Charge as Our Retail Service Manager! Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What's in it for You? * Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. * Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! * Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction. Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations. Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations. Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance. Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed. Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We're Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table: * Education: Bachelor's degree in a related field (or equivalent experience). * Experience: * 4+ years in financial institutions, including 2+ years of management experience. * Deep knowledge of banking procedures, compliance regulations, and retail banking operations. * Skills: * Proven ability to lead, motivate, and inspire teams. * Excellent communication skills, both written and verbal. * Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. * Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). * A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: * Experience managing IRA and HSA products. * A background in vendor management. * A proactive, customer-first mindset that drives results. Why You'll Love Working With Us: * Work with the Best: Lead a dynamic and motivated team in a collaborative environment. * Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success. * Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career. * Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.