Customer service manager and project manager demographics and statistics in the US
Customer service manager and project manager demographics research summary. Zippia estimates customer service manager and project manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service manager and project manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service manager and project managers after extensive research and analysis:
- There are over 5,312 customer service manager and project managers currently employed in the United States.
- 51.1% of all customer service manager and project managers are women, while 48.9% are men.
- The average customer service manager and project manager age is 47 years old.
- The most common ethnicity of customer service manager and project managers is White (61.7%), followed by Hispanic or Latino (17.6%), Black or African American (9.0%) and Asian (6.1%).
- In 2022, women earned 85% of what men earned.
- 8% of all customer service manager and project managers are LGBT.
- Customer service manager and project managers are 61% more likely to work at private companies in comparison to public companies.
On this page
Customer service manager and project manager demographics by:
Customer service manager and project manager gender statistics
51.1% of customer service manager and project managers are women and 48.9% of customer service manager and project managers are men.
- Female, 51.1%
- Male, 48.9%
Customer service manager and project manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 51.1% |
| Male | 48.9% |
Customer service manager and project manager gender pay gap
Women earn 85¢ for every $1 earned by men
Male income
$50,986
Female income
$43,354
Customer service manager and project manager gender ratio over time
This data breaks down the percentage of men and women in customer service manager and project manager positions over time. Currently, 51.1% of customer service manager and project managers are female.
Customer service manager and project manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 55.66% | 44.34% |
| 2011 | 54.72% | 45.28% |
| 2012 | 56.96% | 43.04% |
| 2013 | 57.14% | 42.86% |
| 2014 | 56.47% | 43.53% |
| 2015 | 56.68% | 43.32% |
| 2016 | 58.29% | 41.71% |
| 2017 | 56.61% | 43.39% |
| 2018 | 54.90% | 45.10% |
| 2019 | 49.94% | 50.06% |
| 2020 | 47.84% | 52.16% |
| 2021 | 48.95% | 51.05% |
Customer service manager and project manager related jobs gender ratio
We compared customer service manager and project managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Manager And Project Manager | 49% | 51% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service manager and project manager demographics by race
The most common ethnicity among customer service manager and project managers is White, which makes up 61.7% of all customer service manager and project managers. Comparatively, 17.6% of customer service manager and project managers are Hispanic or Latino and 9.0% of customer service manager and project managers are Black or African American.
- White, 61.7%
- Hispanic or Latino, 17.6%
- Black or African American, 9.0%
- Asian, 6.1%
- Unknown, 4.9%
- American Indian and Alaska Native, 0.7%
Customer service manager and project manager race
| Customer service manager and project manager race | Percentages |
|---|---|
| White | 61.7% |
| Hispanic or Latino | 17.6% |
| Black or African American | 9.0% |
| Asian | 6.1% |
| Unknown | 4.9% |
| American Indian and Alaska Native | 0.7% |
Customer service manager and project manager race and ethnicity over time
See how customer service manager and project manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service manager and project manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.64% | 10.14% | 5.40% | 14.53% |
| 2011 | 66.84% | 10.89% | 5.31% | 14.47% |
| 2012 | 65.87% | 11.20% | 5.51% | 14.83% |
| 2013 | 66.51% | 10.67% | 5.77% | 14.69% |
| 2014 | 66.36% | 10.48% | 5.31% | 15.31% |
| 2015 | 65.54% | 10.55% | 5.80% | 15.48% |
| 2016 | 64.65% | 10.81% | 5.92% | 15.93% |
| 2017 | 64.82% | 9.97% | 6.26% | 16.09% |
| 2018 | 65.44% | 9.46% | 6.38% | 15.84% |
| 2019 | 65.97% | 8.79% | 5.86% | 16.62% |
| 2020 | 63.59% | 9.01% | 6.02% | 16.23% |
| 2021 | 61.73% | 8.99% | 6.15% | 17.58% |
Customer service manager and project manager wage gap by race
According to our data, asian customer service manager and project managers have the highest average salary compared to other ethnicities. Black or african american customer service manager and project managers have the lowest average salary at $49,095.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,349 |
| White | $50,930 |
| Black or African American | $49,095 |
| Asian | $52,052 |
| Hispanic or Latino | $51,554 |
Average customer service manager and project manager age
See how the average age of customer service manager and project managers varies based on ethnicity and gender.
Male
Female
Customer service manager and project manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service manager and project manager age breakdown
The average age of customer service manager and project managers is 40+ years years old, representing 72% of the customer service manager and project manager population.
Customer service manager and project manager age breakdown
| Customer Service Manager And Project Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service manager and project manager educational attainment
The most common degree for customer service manager and project managers is bachelor's degree, with 58% of customer service manager and project managers earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 9%.
- Bachelor's, 58%
- Associate, 20%
- Master's, 9%
- High School Diploma, 9%
- Other Degrees, 4%
Customer service manager and project managers by degree level
| Customer service manager and project manager degree | Percentages |
|---|---|
| Bachelor's | 58% |
| Associate | 20% |
| Master's | 9% |
| High School Diploma | 9% |
| Other Degrees | 4% |
Customer service manager and project manager jobs you might like
Customer service manager and project manager wage gap by degree level
According to the data, customer service manager and project managers with a Doctorate degree earn more than those without, at $73,984 annually. With a Master's degree, customer service manager and project managers earn a median annual income of $65,992 compared to $53,761 for customer service manager and project managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $65,992 |
| High School Diploma or Less | $40,947 |
| Bachelor's Degree | $53,761 |
| Doctorate Degree | $73,984 |
| Some College/ Associate Degree | $43,381 |
Customer service manager and project manager employment statistics
Most customer service manager and project managers work for a private in the technology industry.
Company size where customer service manager and project managers work
Below, you can see the size of companies where customer service manager and project managers work.
Customer service manager and project manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 14% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 32% |
Customer service manager and project manager jobs by company type
Employees with the customer service manager and project manager job title have their preferences when it comes to working for a company. For instance, most customer service manager and project managers prefer to work at private companies over public companies.
Customer service manager and project manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 35% |
| Private | 61% |
| Government | 2% |
Customer service manager and project manager jobs by industry
The most common industries for customer service manager and project managers are technology, manufacturing and professional.
Customer service manager and project manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Technology | 15% |
| Manufacturing | 10% |
| Professional | 10% |
| Finance | 7% |
| Retail | 7% |
| Media | 5% |
| Transportation | 4% |
| Telecommunication | 4% |
| Construction | 3% |
| Health Care | 3% |
| Automotive | 2% |
| Utilities | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
Customer service manager and project manager turnover and employment statistics
Customer service manager and project manager unemployment rate over time
The unemployment rate for customer service manager and project managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service manager and project manager unemployment rate by year
| Year | Customer service manager and project manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service manager and project manager tenure
The average customer service manager and project manager stays at their job for 1-2 years, based on the 895 customer service manager and project managers resumes in Zippia's database.
Customer service manager and project manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 14% |
| 1-2 years | 33% |
| 3-4 years | 17% |
| 5-7 years | 16% |
| 8-10 years | 7% |
| 11+ years | 13% |
Customer service manager and project manager LGBT ratio compared to similar jobs
Review the percent of customer service manager and project managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Public Safety Dispatcher | 6.75% | 25,700 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Senior Secretary | 7.79% | 37,284 |
| Customer Service Manager And Project Manager | 8.06% | - |
| Medical Collector | 8.49% | 73,797 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Service Specialist | 9.31% | 22,478 |
Similar customer service manager and project manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Public Safety Dispatcher | 6.75% | 25,700 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Senior Secretary | 7.79% | 37,284 |
| Medical Collector | 8.49% | 73,797 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Service Specialist | 9.31% | 22,478 |
Foreign languages spoken by customer service manager and project managers
The most common foreign language among customer service manager and project managers is Spanish at 45.7%. The second-most popular foreign language spoken is German at 11.4% and Portuguese is the third-most popular at 8.6%.
- Spanish, 45.7%
- German, 11.4%
- Portuguese, 8.6%
- Filipino, 5.7%
- Cantonese, 5.7%
- Other, 22.9%
Customer service manager and project manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 45.7% |
| German | 11.4% |
| Portuguese | 8.6% |
| Filipino | 5.7% |
| Cantonese | 5.7% |
| Other | 22.9% |
