How to hire a customer service manager and project manager

How to hire a customer service manager and project manager, step by step

Here's a step-by-step customer service manager and project manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service manager and project manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service manager and project manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The customer service manager and project manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service manager and project manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service manager and project managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents customer service manager and project manager salaries for various positions.

   Type of Customer Service Manager And Project Manager	Description	Hourly rate
   Customer Service Manager And Project Manager		$10-37
   Service Office Manager	Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials... Show more	$26-60
   Project Manager	Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation... Show more	$30-62

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Purchase Orders
   • Process Improvement
   • Order Entry
   • Project Management
   • Customer Satisfaction
   • Logistics
   • Sigma
   • Client Relationships
   • Customer Expectations
   • Customer Accounts
   • Inventory Management
   • Customer Orders
   • Project Scope
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
   • Coordinate outbound carrier transportation logistics services for efficient product delivery to production sites.
   • Service to client responsibilities include small group coordination and logistics for community resources.
   • Coordinate the development of operational procedures with international development team, and administer SharePoint and JIRA software as appropriate.
   • Maintain high level of confidentiality of privy executive management information of FedEx.

3. Make a budget

   Including a salary range in your customer service manager and project manager job description is a great way to entice the best and brightest candidates. A customer service manager and project manager salary can vary based on several factors:

   • Location. For example, customer service manager and project managers' average salary in mississippi is 52% less than in massachusetts.
   • Seniority. Entry-level customer service manager and project managers earn 71% less than senior-level customer service manager and project managers.
   • Certifications. A customer service manager and project manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service manager and project manager's salary.

   Average customer service manager and project manager salary

   $41,517yearly

   $19.96 hourly rate

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   Entry-level customer service manager and project manager salary

   $22,000 yearly salary

   Updated December 15, 2025

4. Writing a customer service manager and project manager job description

   A customer service manager and project manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer service manager and project manager job description:

   Customer service manager and project manager job description example

   The Custom Home Services Project Manager is responsible for the home channel fulfillment consistency, efficiency and quality of work completed by Best Buy and Geek Squad employees in their assigned area. This role actively manages project workflow which includes coordinating project scheduling, assigning resources, monitoring project progress, escalating issues, managing project quality, and controlling project budgets.
   
   At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
   
   We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
   Key Responsibilities
   
   * Drives a positive customer experience by building relationships and providing solutions to their needs.
   
   * Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on budget delivery.
   
   * Ensures assigned custom installation team is trained and certified on current custom installation standards.
   
   * Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.
   
   * Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.
   
   * Approves final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.
   
   * Ensures all proper documentation needed for engineering is on time and completed.
   
   * Collaborates with sales teams on weekly pipeline meetings within assigned area
   
   * Creates consistency in service execution, ultimately protecting and growing the brand.
   
   * Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
   
   * Develops pertinent partnerships to drive business results and improve the client experience.
   
   * Analyzes business trends on a daily, weekly, and monthly basis.
   
   * Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.
   
   Basic Qualifications
   
   * 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent
   
   * 2 years of custom installation experience
   
   * Current, valid driver's license
   
   * Be at least 21 years of age
   
   * Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
   
   * Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
   
   Preferred Qualifications
   
   * 1 year of experience managing a remote workforce

   Copy this example

   

5. Post your job

   To find customer service manager and project managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer service manager and project managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer service manager and project managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer service manager and project manager job on Zippia to find and recruit customer service manager and project manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer service manager and project managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service manager and project manager

   Once you've found the customer service manager and project manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new customer service manager and project manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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