Customer service manager and project manager job description
Updated March 14, 2024
6 min read
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Example customer service manager and project manager requirements on a job description
Customer service manager and project manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer service manager and project manager job postings.
Sample customer service manager and project manager requirements
- Experience in customer service management
- Project management skills
- Ability to work under pressure and meet deadlines
- Excellent communication skills
- Knowledge of relevant software and tools
Sample required customer service manager and project manager soft skills
- Leadership and team management skills
- Problem-solving and decision-making abilities
- Ability to prioritize tasks
- Strong attention to detail
- Adaptability and flexibility
Customer service manager and project manager job description example 1
Best Buy customer service manager and project manager job description
The Custom Home Services Project Manager is responsible for the home channel fulfillment consistency, efficiency and quality of work completed by Best Buy and Geek Squad employees in their assigned area. This role actively manages project workflow which includes coordinating project scheduling, assigning resources, monitoring project progress, escalating issues, managing project quality, and controlling project budgets.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
* Drives a positive customer experience by building relationships and providing solutions to their needs.
* Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on budget delivery.
* Ensures assigned custom installation team is trained and certified on current custom installation standards.
* Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.
* Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.
* Approves final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.
* Ensures all proper documentation needed for engineering is on time and completed.
* Collaborates with sales teams on weekly pipeline meetings within assigned area
* Creates consistency in service execution, ultimately protecting and growing the brand.
* Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
* Develops pertinent partnerships to drive business results and improve the client experience.
* Analyzes business trends on a daily, weekly, and monthly basis.
* Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.
Basic Qualifications
* 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent
* 2 years of custom installation experience
* Current, valid driver's license
* Be at least 21 years of age
* Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
* Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
* 1 year of experience managing a remote workforce
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
* Drives a positive customer experience by building relationships and providing solutions to their needs.
* Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on budget delivery.
* Ensures assigned custom installation team is trained and certified on current custom installation standards.
* Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.
* Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.
* Approves final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.
* Ensures all proper documentation needed for engineering is on time and completed.
* Collaborates with sales teams on weekly pipeline meetings within assigned area
* Creates consistency in service execution, ultimately protecting and growing the brand.
* Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
* Develops pertinent partnerships to drive business results and improve the client experience.
* Analyzes business trends on a daily, weekly, and monthly basis.
* Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.
Basic Qualifications
* 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent
* 2 years of custom installation experience
* Current, valid driver's license
* Be at least 21 years of age
* Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
* Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
* 1 year of experience managing a remote workforce
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Customer service manager and project manager job description example 2
Delta Air Lines customer service manager and project manager job description
United States, Georgia, Atlanta
Airport Customer Service
01-Sep-2022
Ref #: 15867
How you'll help us Keep Climbing (overview & key responsibilities)
As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta's customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Work with a team of Customer Experience professionals on multiple projects to:
+ Measure and analyze current performance
+ Implement project management skills and practices
+ Work across business units with various stakeholders in a professional setting
+ Provide process engineering and/or internal consulting services
+ Participate in data collection efforts for projects that impact cross-functional departments
+ Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
+ Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
+ Airport Customer Service (ACS)
+ Cargo (CGO)
+ Global Clean
Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with one of the below schedules:
Spring 2023
Fall 2023
Summer 2024
OR
Summer 2023
Spring 2024
Fall 2024
What you need to succeed (minimum qualifications)
+ Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
+ Must be available for three (3) alternating semesters
+ Must be able to present themselves professionally and effectively communicate with various levels of leadership
+ Team oriented and supportive of continuous improvement methodologies
+ Strong organizational, project management, and verbal/written communication skills
+ Proficiency in Microsoft Office Suite, including Excel and PowerPoint
+ Willingness/ability to learn new skills
+ Embraces diverse people, thinking and styles.
+ Consistently makes safety and security, of self and others, the priority.
+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
+ Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
+ Comfortable working in group and individual settings
+ Track record of seeking leadership roles including student and community organizations
+ Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
+ Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
+ Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
+ Desire to learn more about the airline industry and interest in Delta as a company
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Airport Customer Service
01-Sep-2022
Ref #: 15867
How you'll help us Keep Climbing (overview & key responsibilities)
As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta's customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Work with a team of Customer Experience professionals on multiple projects to:
+ Measure and analyze current performance
+ Implement project management skills and practices
+ Work across business units with various stakeholders in a professional setting
+ Provide process engineering and/or internal consulting services
+ Participate in data collection efforts for projects that impact cross-functional departments
+ Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
+ Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
+ Airport Customer Service (ACS)
+ Cargo (CGO)
+ Global Clean
Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with one of the below schedules:
Spring 2023
Fall 2023
Summer 2024
OR
Summer 2023
Spring 2024
Fall 2024
What you need to succeed (minimum qualifications)
+ Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
+ Must be available for three (3) alternating semesters
+ Must be able to present themselves professionally and effectively communicate with various levels of leadership
+ Team oriented and supportive of continuous improvement methodologies
+ Strong organizational, project management, and verbal/written communication skills
+ Proficiency in Microsoft Office Suite, including Excel and PowerPoint
+ Willingness/ability to learn new skills
+ Embraces diverse people, thinking and styles.
+ Consistently makes safety and security, of self and others, the priority.
+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
+ Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
+ Comfortable working in group and individual settings
+ Track record of seeking leadership roles including student and community organizations
+ Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
+ Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
+ Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
+ Desire to learn more about the airline industry and interest in Delta as a company
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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Updated March 14, 2024
Updated March 14, 2024