Customer service manager and project manager jobs near me

Responsibilities Bachelor's in Civil Engineering or related field PE license (Ohio required) 6+ years of experience in transportation/ hydraulic engineering Public works design experience (DOT, municipal, or federal projects) Design storm sewers, culverts, and bridge hydraulics Develop SWPPPs, erosion control plans, and stormwater management designs Use tools like OpenRoads, StormCAD, HEC-RAS (1D/2D), HY8, and more Mentor junior engineers and support roadway design Salary Negotiable **

I am supporting a leading consultancy with a key senior hire to accelerate their land development growth across Tampa and the wider region. This is a strategic role for a P.E. who can blend delivery strength with local relationships, commercial awareness and genuine leadership influence. The business is expanding its private-sector land development portfolio and requires a senior figure who can drive revenue, elevate client relationships and support both delivery and long-term strategy. They want someone local. with ties to developers. builders. and regional partners who can make an early impact. What you will be doing Leading site development projects across grading. drainage. utilities and a full horizontal design. Acting as a senior technical resource and guiding junior engineers. Strengthening relationships with local private-sector clients and supporting BD efforts. Supporting proposal strategy and helping secure new opportunities. Ensuring high-quality project delivery across timelines. scope and internal expectations. Operating as a senior BD leader with mentoring influence. with potential for direct team management. Opportunity to build a team or bring talent with you where there is a strong business case. Typical project scope Current project fees typically range from around $500k to $1.5m. What we are looking for P.E. required. Strong experience in land and site development across grading. utilities. stormwater and full horizontal design. Existing client ties in Florida and the ability to influence revenue quickly. A doer-seller mindset with clear commercial understanding. Comfortable operating as a senior presence with leadership. mentoring and BD responsibility. Benefits/ Package The consultancy offers a strong benefits package including: Full Medical Company HSA contribution for HDHP/EPO plans. Incentives for annual physicals. 401k 6 working weeks of remote working per year with scope for additional flexibility depending on leadership needs.

Job Title: Senior Program Manager - Power Generation Reports To: VP - Commercial Contracts Management Department: Commercial/ Project Management Job Type: Full-Time / Salary Exempt At National Electric Coil ("NEC"), we deliver critical components to power plants worldwide. Our projects are large-scale, complex, and mission-critical. Join a team where your leadership drives real impact on global energy infrastructure. Role Overview: We are seeking a Senior Program Manager - Power Generation to oversee large EPC projects from contract handover through completion. This role focuses on program-level project management, team coordination, and delivering projects on time, on budget, and in line with contract commitments. Key Responsibilities: Manage the project lifecycle at the program level, guiding individual project managers. Coordinate cross-functional teams including Engineering, Manufacturing, QA/QC, and Field Services. Build strong relationships with customers, EPC contractors, and internal stakeholders. Monitor project KPIs, budgets, and schedules, driving corrective actions as needed. Report on project status to senior leadership. Required Qualifications, Capabilities, And Skills: Bachelor's degree in Engineering, Business, Law or related field. Preferred Qualifications, Capabilities, And Skills: Advanced degree (MBA, JD, or other relevant graduate credential) Experience working with international customers or EPC frameworks. Familiarity with project scheduling tools such as MS Project or Primavera. Knowledge of commercial and financial aspects of large-scale projects. 7+ years of project management experience, preferably in EPC, energy, or industrial sectors. Strong leadership, communication, and problem-solving skills. PMP or equivalent project management certification preferred. Safety and Compliance: Adhere to safety procedures and PPE requirements in all manufacturing and office environments. Position Type/Expected Hours of Work: This is a full-time, salaried (exempt) position. The standard work schedule is a minimum of 40 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support urgent matters. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing essential job duties, the employee is regularly exposed to: Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and possible PPE use (e.g., safety glasses, gloves, steel-toed boots). Frequent use of computers, and standard office equipment. The noise level is usually moderate but may vary depending on the work area or activity. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties: Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for support, as needed. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Senior Project Manager - Environmental & Industrial Hygiene Employment Type: Full-Time We are seeking a Senior Project Manager with expertise in environmental and industrial hygiene consulting to lead complex projects involving hazardous building materials and indoor environmental quality. This role combines technical leadership, business development, and project oversight. The individual will provide advanced technical input, manage client relationships, and ensure the successful delivery of projects while supporting the growth and mentoring of junior staff. Key Responsibilities Direct and coordinate project teams, providing technical guidance and ensuring deliverables meet quality standards. Oversee project lifecycles, including scoping, budgeting, scheduling, and final reporting. Lead client engagement, identifying new opportunities and maintaining strong partnerships with existing clients. Provide subject-matter expertise in asbestos, lead, mould, and air quality investigations. Supervise subcontractors, authorise purchase orders, and approve invoices. Monitor project budgets, address scope changes, and track financial performance. Serve as a liaison between clients and regulatory agencies, ensuring compliance with state, federal, and local requirements. Mentor and train staff, fostering technical growth and career development. Contribute to business development by preparing proposals, presenting technical findings, and supporting marketing initiatives. Represent the company at technical forums through presentations and publications. Required Knowledge & Skills In-depth understanding of environmental and health & safety regulations, with specific expertise in hazardous building materials. Ability to interpret and apply complex technical and regulatory requirements. Strong organisational skills, with the capacity to manage multiple concurrent projects. Proven ability to scope, price, and deliver consulting projects effectively. Excellent client relationship management skills. Strong written and verbal communication abilities. Qualifications Bachelor's degree in environmental science, industrial hygiene, environmental health, chemistry, or a related discipline. At least 7 years of consulting experience in industrial hygiene or related fields, including a minimum of 5 years in field sampling (asbestos, lead, mould). At least 2 years in a leadership or business development capacity. Professional licences for asbestos and/or lead required; OSHA Hazwoper 40-hour certification and/or General Industry 10/30-hour training strongly preferred. Valid driver's licence, acceptable driving record, and the ability to obtain medical clearance. Additional Details Travel is required, primarily day trips across the region, with occasional overnight or extended travel depending on project needs. The position involves approximately 60-75% office-based work and 25-40% site visits, which may involve exposure to environmental hazards.

An established, growth-focused engineering consultancy is seeking a Sr Project Manager to lead high-impact design projects within the commercial, residential, and mixed-use sectors. With a collaborative team culture and a national footprint, this firm delivers innovative solutions across public and private sectors. This role offers a prominent platform to lead architectural innovation, guide technical teams, and foster enduring relationships with key clients This Role Offers: Strong compensation with bonus eligibility and full benefits from day one. Leadership track with high visibility into project outcomes and team mentorship. Access to national project portfolios spanning commercial, residential, healthcare, and institutional work. Mentorship-focused, collaborative team culture with regular professional development opportunities. A cutting-edge tech stack featuring leading software for building information modeling and structural design Equity and long-term financial planning tools, including 401(k) match and ownership pathways. Key Responsibilities: Lead the charge as principal engineer or project lead for various structural design ventures, tackling projects of differing scopes and complexities Oversee the production of high-quality, code-compliant structural designs and detailed documentation. Collaborate with architects, developers, and cross-functional engineering teams to drive project vision and structural integrity. Manage project schedules, budgets, and technical execution, ensuring deliverables meet client expectations and performance standards. Cultivate and maintain strong relationships with current and prospective clients, actively supporting business development. Provide technical leadership to junior engineers and designers, offering mentorship and guidance throughout the design process. Participate in internal quality control reviews and ensure all work adheres to relevant codes and regulations. Qualifications: Degree in Civil or Structural Engineering required; graduate degree is a plus Active PE or SE licensure is required. Strong structural engineering background, with leadership experience Experience in a variety of structural systems and familiarity with building codes, standards, and design methodologies. Familiar with BIM and structural analysis tools, Revit a plus. Demonstrated ability to lead multidisciplinary teams and manage competing project priorities. Strong client-facing skills, with a track record of successful relationship building and project delivery. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

About the job We're passionate about designing and delivering top-notch digital experiences for our clients - and their customers - and helping them create efficiencies using data and technology. But what's most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes - and that's where you come in. *This is a hybrid position. Will need to work 3 days a week in offices located in Columbus, OH. *Previous experience leading projects involving MS Dynamics 365 / CRM initiatives is highly preferred. As a Senior Project Manager, you'll be joining our team of talented experts. The right candidate will possess the following experience: You will lead cross-functional teams to successfully deliver projects that span technical development, data integration, and user experience design. You'll be responsible for end-to-end project ownership, ensuring projects are delivered on time, within scope, and on budget while meeting our high standards of quality and client satisfaction. You will work closely with clients and internal stakeholders to define project goals, manage risks, align resources, and foster collaboration between disciplines. Your strategic thinking, proactive communication, and ability to navigate ambiguity will make you a key leader on our delivery team. Who you are: Consistently demonstrate the ability to lead the client through complex decision-making processes to help them understand future impacts and trade-off's. You see issues before they happen. You shift seamlessly between in-the-weeds details to viewing the larger picture of the strategy. A creative problem solver that can create consensus and comradery across the cross-functional and client teams. An intent listener that captures nuances and client feedback in a way that is actionable for the team. Empathetic yet pragmatic when processing team feedback, issues and concerns. Viewed as a trusted leader within the team while also being a neutral party to ultimately do what's best for the team, client and overall success of the project. Curious about the work we are delivering, your client's business and overall business landscape and regularly apply those learnings to key decisions throughout the project. You build trust with teams and clients by consistently following through on your commitments. You can “read the room” and have a high degree of emotional intelligence - knowing the right times to ask insightful questions or share an observation that will advance the conversation. Highly productive - you know how to prioritize your time to the highest value activities to stay within the project budget and manage your workload. You create a sense of calm and effortlessness. Key Responsibilities Lead project planning, prioritization, backlog management, and execution across multiple, concurrent workstreams involving technical, data, and UX deliverables. Apply existing G2O process frameworks and contribute to the creation of new ones. Manage client relationships, ensuring transparency, trust, and alignment on goals, scope, timelines, and outcomes. Develop project charters, roadmaps, and timelines. Lead the development of project budgets, and resource plans in partnership with line of business leads. Facilitate daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, adapting project methodologies as needed. Identify and mitigate project risks, blockers, and dependencies. Ensure accurate documentation and regular project reporting for internal stakeholders and clients. Maintain project financials, including budget tracking, forecasting, and invoicing support. More about G2O We're different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave - and we do all of this as one in-house team, from vision to execution. We're also the largest company of our kind based in Ohio to do this - and have been evolving how we do it for 40 years. Individually, we bring a wealth of experience from diverse backgrounds - personally and in business. We're a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more. But we think we're best when we put our minds together. Each person brings something distinct to our team - some unique flavor to their background or their experience. That makes for stronger collaboration - and elevates the outcomes for our clients. Are you ready to collaborate to greatness with us? Learn more at G2O.com/careers

Subject: Senior Project Manager - Traveling Mechanical Projects Nationwide I'm recruiting for a Senior Project Manager on behalf of a national mechanical contractor delivering complex projects across the country - including active work in Columbus, Ohio and Louisiana. This role is a great fit for someone with deep experience in HVAC, Plumbing, Piping, and Sheet Metal, and a track record of executing large mechanical scopes on high-profile builds such as: Healthcare Industrial Data Centers & Mission Critical Large commercial and specialty mechanical projects If you're open to travel and interested in managing major mechanical projects nationwide, I'd welcome a quick conversation to see if this aligns with your next move. Best regards, Bill Sitter

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k/Profit Sharing w/Safe Harbor Match Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success Manager, Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Customer Service Supervisor - Retention for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY? Qualifications What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY?

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role sits within the Customer Excellence Group (CEG) serving ServiceNow Regulated Industries customers. Our purpose is to accelerate platform adoption and deliver relevant industry outcomes that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. What you get to do in this role As a Go-To-Market (GTM) Director , you will lead a team of Services Account Executives (SAEs) who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. Lead, coach, and scale a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. Own the services GTM plan for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. Create net-new pipeline and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. Partner across ServiceNow (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our delivery partners to design winning pursuit strategies and delivery approaches. Run high-quality deal reviews : solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. Drive customer value realization : attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. Strengthen the ecosystem : define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. Be a data-driven operator : inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. Champion culture and change : set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. Leadership competencies Talent builder: Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. Executive influence: Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. Operational rigor: Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. Innovation & agility: Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. Customer obsession: Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. Qualifications To be successful in this role, you have 10+ years of enterprise services sales leadership (SaaS/professional services), including leading quota-carrying teams . Proven success in regulated industries (e.g., Healthcare & Life Sciences, Financial Services) and in post-sales adoption/value realization motions. Demonstrated excellence in executive engagement, solutioning/scoping, complex deal leadership , and partner ecosystem management. Strong operating cadence around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. Exceptional communication skills; able to align diverse stakeholder groups to decisive action. Key performance indicators Services bookings & growth , attach rate to product sales, and win rate Pipeline coverage & velocity , forecast accuracy Delivery utilization and revenue realization Time-to-value , adoption milestones , CSAT/NPS , and renewal impact/uplift Location & travel Flexible/remote within the region; ~25-40% travel depending on customer and team needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Full-time Description CUSTOMER SUPPORT MANAGER Customer Support | Irving, TX RollKall was founded by a retired police officer with one goal in mind: help public safety professionals-police, firefighters, EMTs-connect with their communities through something called off-duty work. These are extra-duty jobs that enhance local safety while putting some extra cash in first responders' pockets. We built the platform that makes it easy, efficient, and trusted-for departments, officers, and the organizations that need them. POSITION OVERVIEW The Customer Support Manager is responsible for delivering an exceptional customer experience to Law Enforcement Agencies (LEAs), Law Enforcement Officers (LEOs), Coordinators, and their business partners. This role combines hands-on support with strategic leadership, managing day-to-day calls and cases while setting direction, driving departmental objectives, and fostering a strong support culture. The ideal candidate thrives in a fast-paced, high-growth environment and embodies RollKall's values of honesty, hard work, initiative, and thoughtful problem-solving. WHAT YOU'LL BE DOING Customer Support Leadership Act as a player/coach, leading a team of support associates (including 24/7 after-hours coverage). Take calls, resolve cases, and remain accessible to the team while modeling best practices. Serve as a trusted technical advisor, guiding associates on complex problems and preventing unnecessary escalations. Operational & Strategic Management Contribute to defining departmental goals, KPIs, and SLAs, and ensure team execution aligns with company objectives. Monitor and present KPI results (CSAT, handle time, first-contact resolution, etc.) to senior leadership. Maintain and optimize support processes, documentation, and self-service resources. Use data to identify trends, drive efficiencies, and influence long-term improvements. Cross-Functional Collaboration Partner with Development, Product, Sales, and Marketing to resolve customer issues and relay insights. Communicate customer feedback clearly to inform product and process enhancements. Build trust and maintain clear, timely communication with both customers and internal teams. YOUR SUPER POWERS Player/Coach Mindset - you can jump in to solve tickets hands-on, while also inspiring and guiding a team to grow and perform at their best. Data-Driven Problem Solver - you use reports, KPIs, and trends to uncover insights and drive smarter, faster decisions. Trusted Troubleshooter - you thrive on digging into technical and business issues, resolving them quickly without unnecessary escalations. Customer Champion - you know how to turn feedback into action, ensuring customers feel heard while influencing product and process improvements. Adaptable Leader - you embrace change, navigate fast-paced environments, and keep your team motivated through it all. WHAT WE'RE LOOKING FOR 5+ years in technical/software service and support, including 2+ years leading and managing multiple teams with varied responsibilities. Strong troubleshooting skills across technical and business issues, with proven ability to de-escalate difficult customer interactions and coach teams through high-stress situations. Skilled in support tools (Salesforce, Jira, Slack, SQL, Excel, Google Workspace) with the ability to build and optimize reporting dashboards, not just pull reports. Proven experience scaling support teams and developing support methodologies/frameworks in fast-growth SaaS environments. Experience implementing or managing Knowledge Base / self-service platforms to reduce case volume. Excellent written and verbal communication skills; able to explain complex issues clearly and concisely. Ability to thrive in a dynamic, fast-changing environment and manage time-sensitive issues. (Bonus) Familiarity with omnichannel support, API troubleshooting, or automation/AI-driven support systems. ROLLKALL CULTURE FIT One Team: People-first, collaborative, inclusive, and supportive. Servant Leadership: Lead with empathy, integrity, and accountability. Humbition: Combine humility and ambition while keeping the customer's needs central. Deliver Results: Show a bias for action, embrace change, and innovate to improve. COMPENSATION, BENEFITS & SCHEDULE The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week (Tuesday, Wednesday & Thursday) unless they have been officially authorized to work on a fully remote basis. Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits: - Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services) - Employee Assistance Program - Maternity and Parental Leave - 401(k) Plan for eligible members - Sick, Vacation time, and Paid Holidays RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Job Summary The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers. Responsibilities The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services. Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities. Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. Assess/Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. Manage employee timecards in addition to standard HR responsibilities as a people leader. Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. Continually monitor program adherence, quality, attendance and address accordingly. Report Corrective and Preventative Actions in a timely manner. Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. Effectively manage time and independently prioritize work responsibilities to meet key deadlines. Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). Proactively seek and implement process efficiencies to reduce team manual work. Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. Work well independently and in a team setting by collaborating across different departments. Qualifications: Must be fluent in English and Spanish Bachelor's degree or equivalent work experience preferred 3-5 years of experience in related field of patient support programs preferred Previous management experience preferred Strong communication, presentation, and time management skills Commitment to the continued development of oneself and team members Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas Travel may be needed to perform your duties up to 10%. What is expected of you and others at this level: Coordinates and supervises the daily activities of operations or business staff Administers and exercises policies and procedures Ensures employees operate within guidelines Decisions have a direct impact to work unit operations and customers Frequently interacts with subordinates, customers, and peer groups at various management levels Interactions normally involve information exchange and basic problem resolution TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am - 7pm CT. REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Anticipated salary range: $67,500.00 - $86,670.00 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 12/23/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

WorkForce Software, an ADP company, is hiring a Sr. Customer Engagement and Experience Manager Applications for this role will be accepted until 11/28/2025 Ideal candidates will reside in the Eastern or Central US time zones. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? The WorkForce Software (WFS) Sr. Customer Engagement and Experience Manager will be able to craft compelling stories and experiences that empower clients throughout their journey - from onboarding to advocacy. This role sits at the intersection of content strategy, client experience, and marketing. You'll develop high-impact content that helps WorkForce Software clients adopt, grow, and succeed with the WorkForce Suite (WFS) while strengthening our community of advocates. You'll collaborate across Product, Client Success, and Events teams to bring the clients' voice to life through campaigns, success stories, and enablement materials. Like what you see? Apply now! What you'll do: Develop and execute a customer lifecycle content strategy aligned to onboarding, adoption, and renewal milestones. Create content and event frameworks for Customer programs and events - including regional user groups, VISION, and other events, ensuring message alignment across touchpoints. Partner with the Event Manager to design content experiences and agendas that elevate customer learning, networking, and storytelling at events. Lead customer advocacy and loyalty programs including Customer Awards, reference initiatives, and peer-to-peer storytelling. Partner with the Global Programs manager to align lifecycle messaging and storytelling with digital campaigns and enablement materials. Build enablement resources for AE/ARM/CSM teams to drive consistency and value in customer interactions. Collaborate with Product Marketing and Customer Success to ensure customer insights and success stories fuel our broader go-to-market. Track engagement, retention, and satisfaction metrics to evaluate content effectiveness. TO SUCCEED IN THIS ROLE: You will have 10+ years' of experience in events management, client marketing, content strategy, or client experience roles. Proven experience developing content and event frameworks for customer programs and conferences. Exceptional writing, storytelling, and editing skills. Experience producing content across multiple formats including digital, experiential, and live events. Strategic thinker who connects content and experiences to measurable business results. Highly collaborative and organized, with a passion for creating exceptional customer experiences. Ability to travel up to 30% Associates that reside near an ADP or WorkForce Software office should be able to work in a hybrid environment. A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

WorkForce Software, an ADP company, is hiring a Sr. Customer Engagement and Experience Manager Applications for this role will be accepted until 11/28/2025 Ideal candidates will reside in the Eastern or Central US time zones. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? The WorkForce Software (WFS) Sr. Customer Engagement and Experience Manager will be able to craft compelling stories and experiences that empower clients throughout their journey - from onboarding to advocacy. This role sits at the intersection of content strategy, client experience, and marketing. You'll develop high-impact content that helps WorkForce Software clients adopt, grow, and succeed with the WorkForce Suite (WFS) while strengthening our community of advocates. You'll collaborate across Product, Client Success, and Events teams to bring the clients' voice to life through campaigns, success stories, and enablement materials. Like what you see? Apply now! What you'll do: Develop and execute a customer lifecycle content strategy aligned to onboarding, adoption, and renewal milestones. Create content and event frameworks for Customer programs and events - including regional user groups, VISION, and other events, ensuring message alignment across touchpoints. Partner with the Event Manager to design content experiences and agendas that elevate customer learning, networking, and storytelling at events. Lead customer advocacy and loyalty programs including Customer Awards, reference initiatives, and peer-to-peer storytelling. Partner with the Global Programs manager to align lifecycle messaging and storytelling with digital campaigns and enablement materials. Build enablement resources for AE/ARM/CSM teams to drive consistency and value in customer interactions. Collaborate with Product Marketing and Customer Success to ensure customer insights and success stories fuel our broader go-to-market. Track engagement, retention, and satisfaction metrics to evaluate content effectiveness. TO SUCCEED IN THIS ROLE: You will have 10+ years' of experience in events management, client marketing, content strategy, or client experience roles. Proven experience developing content and event frameworks for customer programs and conferences. Exceptional writing, storytelling, and editing skills. Experience producing content across multiple formats including digital, experiential, and live events. Strategic thinker who connects content and experiences to measurable business results. Highly collaborative and organized, with a passion for creating exceptional customer experiences. Ability to travel up to 30% Associates that reside near an ADP or WorkForce Software office should be able to work in a hybrid environment. A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

About Lexful Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue. We're an AI-native SaaS startup building from first principles. We're pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners. We're not just bolting AI onto an old product-we're a multi-tenant product that enables partners to drive a sell-through motion. You'll be joining a founding team that's deeply committed to shipping real customer value, testing often, and iterating based on what works in the field-not just what we imagined in a whiteboard session. Why This Role Matters Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels. What You'll Do Customer Support & Issue Resolution Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery. Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support). Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes. Achieve 90%+ first-contact resolution without engineering escalation. Adapt communication style for both technical MSP staff and non-technical end users. Platform Implementation & Integration Support Lead technical onboarding and guide migrations from legacy solutions to Lexful. Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365. Configure optimal Lexful setups for multi-client MSP environments. Help customers discover and implement advanced features and integrations. Strategic Support Operations Surface trends and insights from customer feedback to inform product development. Lead strategic projects to improve support experience and internal knowledge sharing. Create and maintain technical documentation and Knowledge Base and other troubleshooting resources. Build processes and tools to enhance support efficiency. What We're Looking For Technical Skills & Experience 3 - 5+ years technical support experience with B2B SaaS platforms. Strong troubleshooting skills for APIs, integrations, and technical issues across different environments. Experience with Microsoft 365 administration and enterprise integrations. SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience). Understanding of AI/ML concepts and natural language processing is a plus. MSP Industry Knowledge Deep understanding of MSP workflows and technology stacks. Experience with PSA platforms and RMM tools. Familiarity with MSP documentation platforms and automation tools. Knowledge of MSP compliance requirements (SOC 2, ISO 27001). Communication & Mindset Excellent communication and customer service skills with technical and engineering user base. Ability to adapt communication approach for non-technical users. Passion for technology, quality, and a job done right. Self-directed with systematic approach to problem-solving. Experience creating technical documentation and training materials. What We Offer The chance to be a founding team member, shaping the company's product vision and culture. A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup. Top of the line benefits package. A fully remote, flexible work environment with autonomy and ownership. The opportunity to work on cutting-edge technology with a strong product-market fit. A team that values collaboration, innovation, and continuous learning. We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted. Please no recruiters or phone calls.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.