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Customer service manager and project manager skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical customer service manager and project manager skills. We ranked the top skills for customer service manager and project managers based on the percentage of resumes they appeared on. For example, 12.7% of customer service manager and project manager resumes contained purchase orders as a skill. Continue reading to find out what skills a customer service manager and project manager needs to be successful in the workplace.

15 customer service manager and project manager skills for your resume and career

1. Purchase Orders

Here's how customer service manager and project managers use purchase orders:

Obtained vendor quotes, generated purchase orders, picked up and delivered orders.
Tracked cost of projects, purchase orders, invoices and processed reports.

2. Process Improvement

Here's how customer service manager and project managers use process improvement:

Managed the company's process improvements program, responded to all internal and external audits and implemented associate morale improvement programs.
Managed small/medium projects and process improvement efforts for customer service functions including online self-service.

3. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer service manager and project managers use order entry:

Managed customer service and order entry departments.
Developed system improvements in the areas of customer service, order entry and the production of printed materials.

4. Project Management

Here's how customer service manager and project managers use project management:

Delivered presentations internally and to clients on topics relevant to project management and execution of financial services products and offerings.
Project Management duties include provisioning phone service orders, coordinating technician dispatches, tracking and documenting all processing orders.

5. Customer Satisfaction

Here's how customer service manager and project managers use customer satisfaction:

Established operational policies/procedures for improved customer satisfaction.
Handled design requirements and implementation of all internal processes and support systems to ensure customer satisfaction and successful completion of projects.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer service manager and project managers use logistics:

Coordinated outbound carrier transportation logistics services for efficient product delivery to production sites.
Supervised a centralized logistics manager responsible for shipping contracts and export compliance.

7. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how customer service manager and project managers use sigma:

Lead warehouse group and RMA Group in "Six Sigma" for certification.
Led the transformation to decentralized customer focused teams and introduced performance improvement using Six Sigma tools.

8. Client Relationships

Here's how customer service manager and project managers use client relationships:

Introduced customer service department in order to improve client relationships and client retention.

9. Customer Expectations

Customer expectations refer to coordinating customers' needs and wants into a complete design of their project with vision or product placement. The skill involves providing design consultation to determine and recommend service and product options to meet customers' needs. Tools needed to complete it include strong selling skills, IT, analytical, team-work, communication, commercial awareness, and excellent interpersonal skills. In contrast, the objectives are to achieve sales goals, product knowledge, design process, and customer expectations.

Here's how customer service manager and project managers use customer expectations:

Coordinated resources, communicated project goals, managed customer expectations, and participated in IS operational process and procedure development.
Initiated the monthly customer survey and submitted data for evaluation of key indicators to further enhanced customer expectations service level.

10. Customer Accounts

Here's how customer service manager and project managers use customer accounts:

Managed laboratory customer accounts to ensure that work is efficiently and effectively completed to meet clients needs.
Determined and verified prices to ensure profits Responsible for maintaining over 100 customer accounts Outstanding References available upon request

11. Inventory Management

Here's how customer service manager and project managers use inventory management:

Monitor inventory management, quality control and generate all invoice and billing.
Inventory management of production equipment.

12. Customer Orders

Here's how customer service manager and project managers use customer orders:

Accept customer orders from regional sales representative.
Enter customer orders and design drawings of data and video wiring configuration via Visio program.

13. Project Scope

Here's how customer service manager and project managers use project scope:

Manage changes in project scope, identify potential issues, and develop and implement a plan of action addressing changes.
Scheduled appropriate staffing levels to achieve project delivery within project scope, plan, union policies and budget.

14. Customer Support

Here's how customer service manager and project managers use customer support:

Provided second level customer support for inbound calls to assist in issues with services and billing issues.
Provided customer support concerning the sale and support of our products via phone and email.

15. Customer Complaints

Here's how customer service manager and project managers use customer complaints:

Researched and analyzed customer complaints on handsets and provide HQ with design enhancement feedback.
Responded to customer complaints via-mail and issue tickets that where created.

What skills help Customer Service Manager And Project Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer service manager and project manager skills to add to your resume

The most important skills for a customer service manager and project manager resume and required skills for a customer service manager and project manager to have include:

Purchase Orders
Process Improvement
Order Entry
Project Management
Customer Satisfaction
Logistics
Sigma
Client Relationships
Customer Expectations
Customer Accounts
Inventory Management
Customer Orders
Project Scope
Customer Support
Customer Complaints

Windows
Inbound Calls
Service Calls
Business Development
SQL
Inventory Control
Facebook
Customer Relationships
Customer Issues
SharePoint
ERP
HR
Sales Orders
Sales Presentations
Market Research

EDI
QA
ISO
Sprint
Database Management
Direct Reports
IVR
XML
Customer Care
QuickBooks
Customer Inquiries
Business Processes
Cost Estimates
Problem Resolution
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Customer Service Manager And Project Manager
Customer Service Manager And Project Manager Skills

Updated January 8, 2025

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