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  • Store Manager - #990 - Greenwood, IN

    Majors Management 3.4company rating

    Customer service manager job in Greenwood, IN

    Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.
    $29k-39k yearly est. 17h ago
  • Sr. Customer Service Manager

    Java House

    Customer service manager job in Carmel, IN

    We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
    $61k-118k yearly est. 2d ago
  • Customer Success Manager, Mission Critical

    Buildots

    Customer service manager job in Lebanon, IN

    Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be located in or near Indianapolis and be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
    $71k-112k yearly est. 2d ago
  • Security Operations Center Manager

    Capgemini Government Solutions 4.5company rating

    Customer service manager job in Indianapolis, IN

    ob Description Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Security Operations Center (SOC) Manager to join our Aerospace team in Indianapolis, IN to support our government clients. The successful applicant will work closely with our clients to provide technical support and current industry innovations in information security response, security monitoring, and support audit/compliance activities. The successful applicant will also have direct supervision of the CGS SOC team assigned to the project. Job Responsibilities As a Security Operations Manager, you will: Work with a team of Information Security authorities supporting a global enterprise. Provide daily oversight of SOC team and project deliveries. Continually communicate with client US Head of Advanced Cyber Unit to confirm team is meeting clients' expectations Perform daily operational 'eyes on glass' real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Event Monitoring tools, network, and host-based intrusion detection systems, firewall logs, and system. Contribute to the design and implementation of Security Event Analysis and Incident Management processes and procedures. Create incident response reports and documentation as required to communicate findings, outcomes and lessons learned. Required Qualifications: U.S. Citizenship is required. Eligible to obtain and maintain a Government Security Clearance (DoD Secret). 10+ years of experience working in SOC environment as a Security Analyst. 7+ years of managerial experience in a SOC environment. Experience supporting a large global enterprise environment Solid and demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management. Working knowledge of industry standard security tools such as, Darktrace, Netskope, Cisco Suite (Secure Endpoint-AMP; Secure Malware Analytics-ThreatGrid; Umbrella; Secure Cloud Email and Web Manager-IronPort ) ; Sentinel Proficient knowledge and understanding of IP protocols and ports. An understanding of incident response methodologies and technologies. Familiar with key security models and regulations such as ISO 2700X, SOX and PCI. Customer service including the resolution of customer issues, incident handling, and response. Desired Qualifications: Cloud security experience. Programming and/or scripting language experience (C, .NET, Python, Perl, etc). Technical certifications considered an asset are: CISSP, GCIH, GCIA, GCFA, GPEN , GCCF, CISA, CWSP, CCSP, CCNP, MSCE or, other relevant certification in vulnerability analysis, ethnical hacking techniques or penetration testing. Experience with vulnerability assessment platforms and manual validation. Experience in the areas of change control, problem management, incident management and troubleshooting of security solutions. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $102k-138k yearly est. 1d ago
  • Assistant Client Manager

    Epic Brokers 4.5company rating

    Customer service manager job in Carmel, IN

    Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide With locations spread out across the US, our local market knowledge and industry expertise helps support our clients' regional and global needs We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees Our core values are: Owner mindset, Inspire trust, Think big, and Drive results If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Any Indiana office -Hybrid 3 days a week WHAT YOU'LL DO: You will find EPIC to be a fast‐paced and fun environment and a workplace in which you truly can make a difference. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Enthusiasm and zest for your learning experience • Strong verbal and written communication skills • Interpersonal Skills - enjoy working with people • Service Oriented • Willingness to learn and take direction from others You will be involved in various activities including lunch and learns, external workshops relevant to communication, time management, business etiquette skills as well as insurance operations training. There are core duties listed below where a designated mentor will be assigned to further develop Account Assistant's knowledge of insurance, finance, sales and marketing. Overall Duties Include: • Certificate Requests • Follow up on Notices of Cancellation • Auto ID Card Issuance • Policy Change Requests • Check Mailbox Daily • Online Rating for Small Business • Follow up for Renewal Policy Issuance • Renewal Proposals • Binders • Invoicing • Process Audits • Post Documents to EPIC Portal • Update Sagitta • Obtain Loss Runs • Policy Checklists • Run M&S Reports • Obtain Premium Finance Quotes • Run MVRs • Paperless Filing • Obtain Loss Runs • Create Loss Summary Tracking • Prepare Acord Applications Service • Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client accounts in a timely and accurate manner • Responsible for timely, accurate invoicing and monthly expirations; • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity • Other duties may be assigned. Personal and Organizational Responsibilities • Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities • Maintain cordial and effective relations with clients, co‐workers, carriers, wholesalers, vendors, and other business contacts • Maintain up‐to‐date proposals, insurance summaries, workflow logs, manuals or other required documentation and records • Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company. • Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance • Other duties may be assigned. WHAT YOULL BRING: • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • College Degree • Must obtain California Property and Casualty license within 90 days of date of hire • Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software. • Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands. • Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-Hybrid
    $81k-128k yearly est. Auto-Apply 23d ago
  • Customer Experience Manager

    Delta Faucet Company of Tennessee

    Customer service manager job in Indianapolis, IN

    At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your role at Delta Faucet: Are you prepared to lead a high-performance customer service team at Delta Faucet Company? As an Experience Manager, you will lead the strategy and execution of customer experience initiatives across insourced and outsourced service, training programs, and knowledge systems. This role ensures every customer interaction reflects brand values, meets quality standards, and delivers a seamless experience. The Experience Manager drives continuous improvement, aligns service operations with evolving customer needs, and fosters a culture of excellence through data-driven insights and cross-functional collaboration. Reporting to the Director, Consumer Service, you will develop our people and enhance our service, so we can use it to support business growth. Responsibilities: Lead the Customer Solutions continuous improvement portfolio, ensuring measurable progress and tangible results across key initiatives. Ensure all training content is current, aligned with brand and regulatory standards, and effectively delivered across channels and partners. Govern the creation, organization, and accessibility of customer-facing and internal support content to enable consistent issue resolution. Implement QA programs, audits, and corrective actions to ensure adherence to policy and a positive customer experience. Identify pain points and lead cross-functional initiatives to reduce customer effort and enhance support workflows. Align service operations with product changes, promotions, and digital experiences to provide seamless support. Responsible for internal technical product support and escalations. Use performance metrics, customer feedback, and trend analysis to guide decisions and investments. Education & Experience: Education: Bachelor's degree or equivalent experience in Business Administration, Customer Service Management, or a relevant area of study. Experience: Over 5 years of background in managing customer service, demonstrating a track record of effectively leading teams to success. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and encourage others. Communication Skills: Outstanding verbal and written communication skills. Analytical Skills: Ability to analyze data, interpret trends, and make informed decisions. Proficiency in customer service software, CRM systems, and other related tools is necessary. Customer Focus: Deep understanding of customer needs and a dedication to providing world-class service. Product Knowledge: Plumbing products experience would be beneficial. Business Acumen: Understanding of service metrics and their value to company performance. Why Join Us? At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization. Here are some of the benefits we offer for your personal and professional growth: Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company. Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe. Company: Delta Faucet CompanyFull time Hiring Range: $88,700.00 - $139,260.00Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills. Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position . The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish
    $88.7k-139.3k yearly Auto-Apply 6d ago
  • Manager Customer Success

    Smart Care Equipment Solutions 3.8company rating

    Customer service manager job in Fishers, IN

    Key Responsibilities Inside Sales & Revenue Growth * Manage the full inside sales process-from customer identification to closing-ensuring a smooth handoff to field and field support teams. * Optimize workflows for responding to inbound inquiries and following up on outbound opportunities. * Drive upselling and cross-selling initiatives to grow existing accounts by translating interest to the local sales team member to sell programs. Customer Success Operations * Oversee day-to-day customer service operations including call handling, service scheduling, and issue resolution for new customers, focused on nurturing them and providing an exceptional customer experience. * Implement and refine support processes to improve response times, customer satisfaction, and first-call resolution. * Handle escalations and ensure high-quality outcomes for complex service issues. * Monitor customer feedback and work to reduce churn and increase satisfaction scores. Team Leadership & Strategy * Lead, coach, and develop a high-performing customer success team. * Set clear KPIs and performance goals aligned with objectives. * Provide ongoing training, mentorship, and feedback to ensure continuous improvement. * Collaborate cross-functionally with field operations, field support, and marketing teams. Qualifications * 2-3 years of experience in customer service, inside sales, or operations * Prior Supervisory experience with 2-3 direct reports, Preferred * Background in a service-based industry, preferably field service (HVAC, plumbing, equipment maintenance, etc.). * Strong leadership and people management skills; experience building and scaling teams. * Proven track record of improving customer satisfaction and sales performance. * Proficient in CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk, ServiceTitan, or similar). * Excellent communication, problem-solving, and organizational skills. Preferred Qualifications * Experience with field service software (e.g., ServiceTitan, FieldEdge, Jobber). * Understanding of scheduling logistics, dispatch, and technician workflows. * Familiarity with sales enablement strategies and customer lifecycle management. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.
    $71k-107k yearly est. Auto-Apply 49d ago
  • Customer Service Manager

    Kedia Corporation

    Customer service manager job in Indianapolis, IN

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Qualifications Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $35k-64k yearly est. 60d+ ago
  • Corrugated Retail Display Customer Service Manager

    Intermedia Group

    Customer service manager job in Indianapolis, IN

    OPEN JOB: Corrugated Retail Display Customer Service Manager Pay Rate: $100,000 - $120,000 Category/Shift: Salaried Full-Time Salary: $100,000 to $120,000 The Corrugated Retail Display Customer Service Manager is responsible for leading a team of project coordinators and customer account coordinators whose mission is to facilitate the execution of customer orders for point-of-purchase displays and specialty packaging for the retail environment. The Customer Service Manager provides training and guidance regarding sourcing, estimating, order entry, and execution of orders and technical support to the sales and design departments and coordination with facilities within our Retail Display business as well as to clients, contractors, alliance partners, vendors, and suppliers. This is an experienced “player-coach” role that reports to the Indianapolis Retail Display Site Manager. KEY ACCOUNTABILITIES Lead the Customer Service Department with primary responsibility for the safety and productivity of a team of professionals who are the center of all Retail processes Plan the necessary details to execute client orders and ensure that all departments, vendors, and suppliers act in concert to execute customer orders according to the client's schedule Assist the facility in achieving client needs and serve as a liaison between plant production, inventory, and fulfillment personnel, designers, vendors, clients, and sales Oversee the development of order specifications; coordinate and assist in launching design requests; quoting and cost estimating (coordination with procurement); and order entry/management/closure details (inventory, quality issue resolution, excess stock and finished goods, invoicing, storage, etc.) Oversee the booking/scheduling of production orders to assure on-time delivery from the supplier to the client; maintain accurate and appropriate inventory of client finished and in-process materials; develop cost estimates to support sales initiatives; develop and maintain successful relationships with internal and external clients and vendors Support sales activities by initiating contact with and/or responding to client inquiries regarding accounts, products, or services; investigate and resolve client complaints using problem solving techniques and sound judgment Lead daily production meetings to ensure client orders are initiated, in process, completed, and reconciled; recommend order changes based on account and manufacturing/fulfillment knowledge Ensure and support coordinated information flow with internal and external business contacts Pay attention to detail in continuously reviewing and improving project management processes and eliminating rework Serve as Project Manager on assigned accounts The Skills You Will Bring: BS/BA in appropriate field preferred and 5+ years successful professional experience leading a retail customer service or business-to-business inside sales team. Experience with corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace Excellent interpersonal, written, verbal, and listening communication skills Successful experience in problem-solving, analytical work, presentations, and project management Demonstrated competence with Microsoft Office products (Word, PowerPoint, spreadsheets, databases), industry-specific, and financial software packages Demonstrated ability to accept and model the flexibility and accommodations necessary to be successful with the ever-changing demands associated with top-notch retail customer service (i.e. go the extra mile and do whatever it takes to meet client expectations, including extended or non-standard hours during the week and on weekends) Ability to present self in a professional manner and take initiative to get the job done Ability to build and maintain teams as well as customer relationships Ability to work under pressure while handling multiple tasks in a team-based, fast-paced environment Positive attitude, patience, and reliability are a must Demonstrated business aptitude is critical Ideal Candidate Corrugated Packaging retail/design experience and customer service and project management background. If you are interested in pursuing this opportunity, please respond back and include the following: MS WORD Resume required compensation. Contact information. Availability Upon receipt, one of our managers will contact you to discuss the position in full detail. Jason Denmark Recruiting Manager INTERMEDIA GROUP, INC. EMAIL: **************************** LINKEDIN: *****************************************
    $35k-64k yearly est. Easy Apply 60d+ ago
  • Bankruptcy Customer Service Supervisor

    Carrington Mortgage 4.5company rating

    Customer service manager job in Westfield, IN

    Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus. What you'll do: Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Ensure staff receive proper training to perform the job functions assigned to them. Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders. Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate. Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution. Conduct regular monthly team meetings and weekly huddles to maintain communication across the department. Identify process gaps within the bankruptcy processes and identify and implement solutions. Manage any personal issues working with management and human resources. Function as the subject matter expert on investor and regulatory requirement Perform other duties and special projects assigned. What you'll need: High school diploma or equivalent work experience. Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry. Three or more years in a lead or supervisory role in bankruptcy. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $69k yearly Auto-Apply 23d ago
  • Customer Experience, Program Manager | Central Region

    Irhythm Technologies 4.8company rating

    Customer service manager job in Indianapolis, IN

    Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************
    $42k-69k yearly est. Auto-Apply 10d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Indianapolis, IN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $28k-36k yearly est. Auto-Apply 9d ago
  • Customer Experience Manager (Part-time)

    Michaels 4.2company rating

    Customer service manager job in Indianapolis, IN

    Store - INDY-GREENWOOD, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $41k-79k yearly est. Auto-Apply 37d ago
  • Customer Service

    Lee's Famous Recipe Chicken

    Customer service manager job in Connersville, IN

    Lee's Famous Recipe Chicken - Immediate Hiring for Cashier Are you enthusiastic about providing fast and friendly service in a fun and loving environment? Do you enjoy building relationships with customers while ensuring their orders are correct and timely? Lee's Famous Recipe, an individually owned and operated establishment, is seeking highly skilled Cashiers to join their dynamic team. As a Cashier, you will play a crucial role in greeting customers with a smile, accurately taking orders, handling cash transactions, and maintaining a clean and welcoming atmosphere for all. What Does It Mean To Be A Famous Team Member? Greet customers with an upbeat attitude and smile Listen attentively to customers for accurate order taking Handle cash transactions and maintain cash drawer balance Ensure customers receive the correct food orders consistently Keep workstations and restaurant clean to enhance customer experience Maintain composure during busy periods Stand, move, and carry lightweight items Work in a fast-paced environment Minimum age requirement: 16 years old Famous Benefits: 401K Health Insurance Paid Vacation Flexible hours Competitive pay Meal discounts Enjoy a fun and friendly work environment
    $30k-44k yearly est. 60d+ ago
  • Customer service

    Open Road Staffing 4.3company rating

    Customer service manager job in Indianapolis, IN

    The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-39k yearly est. 13h ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service manager job in Indianapolis, IN

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $31k-46k yearly est. 60d+ ago
  • Retail Customer Service Supervisor (Front End Supervisor)

    Opportunities To

    Customer service manager job in Indianapolis, IN

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Serve as floor leader or manager-in-charge during absence of store managers Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $30k-43k yearly est. 60d+ ago
  • Care Experience Manager

    Aveanna Healthcare

    Customer service manager job in Indianapolis, IN

    Salary:$40,000.00 - $45,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * On-call - phone-based support only, and you'll be paid for your time * No hands-on clinical work required - focus on coordination and communication * Be part of a purpose-driven team that's passionate about making a difference * Opportunities for advancement and career growth * Build lasting relationships with families and caregivers * Make an impact in your community What You'll Do * Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction * Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding * Maintain accurate and up-to-date records, schedules, and reports * Participate in the on-call rotation - phone support only, and paid * Help build a strong, engaged caregiver team by fostering a positive, supportive work environment * Handle problem-solving with professionalism and empathy - turning challenges into opportunities * Manage performance and support the retention of caregivers through engagement and timely feedback What We're Looking For * Bachelor's degree or equivalent work experience * 2+ years of experience in sales, customer service, or a fast-paced office environment * Strong organizational and time management skills * Excellent communication, relationship-building, and problem-solving skills * Comfortable using MS Office and learning new systems quickly * Experience in recruiting or healthcare (preferred but not required) Bonus Points If You * Thrive in fast-paced environments * Are proactive, adaptable, and solution-oriented * Genuinely enjoy helping others * Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
    $40k-45k yearly 23d ago
  • Office Manager Customer Service Representative

    Molly Maid

    Customer service manager job in Indianapolis, IN

    Benefits: Company parties Free food & snacks Free uniforms Paid time off Training & development As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Schedule estimates & cleans Perform marketing functions to sell additional work and earn business Return customer calls, respond to customer complaints, and resolve breakage issues Perform administrative functions including data entry, payment processing, and supply inventory Assist with personnel management, including hiring and recruiting functions Perform other duties as needed which may include cross-training in related positions Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $17.00 - $20.00 per hour When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers. *All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
    $17-20 hourly Auto-Apply 60d+ ago
  • Service Supervisor

    Connecticut Fine Wine & Spirits

    Customer service manager job in Carmel, IN

    As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$19.08 - $26.71
    $19.1-26.7 hourly Auto-Apply 48d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Anderson, IN?

The average customer service manager in Anderson, IN earns between $27,000 and $87,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Anderson, IN

$49,000
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