Center Manager for Plasma Donation Center
Customer service manager job in Moreno Valley, CA
table.MiTabla { max-width: 1020px;!important
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Job Title: CENTER MANAGER
Summary:
Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation. Works under general occasional guidance and general oversight of regional management. Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
Primary Responsibilities for Role:
Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
Operates the center and manages employees and operations to the highest standard of ethics and integrity.
Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
Directs and manages employees.
Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
Provides strategic direction and planning.
Other Responsibilities for Role:
Acts as a mentor to assigned team, other center staff and other centers.
Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
Submit timely and accurate reports on a daily/weekly basis or as requested.
Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.
Control center donor funds and ensure that all financial records are accurate and in order.
Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action.
Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.
Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence.
Performs other duties as required.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Job Requirements:
Bachelor's degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
Typically requires a minimum of 3 years of related work experience in clinical or general business environment.
Supervisory experience preferred but not required.
Prior management experience, preferably supervising a group of 20 or more employees.
Experience in a medical and/or cGMP regulated environment preferred.
Experience with plasma or whole blood preferred.
Equivalency:
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an associate degree with 6 years of experience, or a master's degree with 2 years of experience.
Attributes:
Command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills. Ability to understand, assess and communicate FDA regulations. Ability to balance multiple competing priorities, ensure proper staffing levels, maintain adequate levels of plasma collection, and adhere to quality standards. Ability to control costs and maintain a budget. Ability to motivate staff to achieve established goals and standards. Ability to develop positive relationships with donors, center employees, and company employees working in different geographical locations. Developing command of and proficiency in at least one functional area, such as finance, IT, HR, or compliance. Ability to relocate preferred.
Compensation and Benefits:
This position is eligible to participate in up to 30% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
“We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers.”
#BiomatUSA
#Indeed
#app
#LI-Onsite
#LI-BA1
#LI-RL1
Third Party Agency and Recruiter Notice:
Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Location: NORTH AMERICA : USA : CA-Moreno Valley
Center Address: 718 22nd Ave South, Brookings, SD 57006
Contact: Alex S. Contreras,
Senior Talent Acquisition Partner
- ************** | **********************
Learn more about Grifols
Follow us on Facebook: *******************************************
Follow us on LinkedIn: *****************************************
To find more jobs with Grifols: ********************
Or Text GRIFOLS to ************
Customer Service Project Manager
Customer service manager job in Pomona, CA
Job Title: Project Manager I
Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)
Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)
Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)
Job Description:
Support project management staff in completing necessary tasks/deliverables to ensure project success
Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity
Collaborate and communicate with both internal and external stakeholders on project status
Perform necessary tasks to ensure project completion such as (but not limited to):
Sending easement requests
Sending contracts/invoices
Confirming receipt of payment/executed contracts
Releasing meters to operations personnel
Checking project status and dependencies, and communicating status to internal and external stakeholders
Inputting data into systems
Generating reports regarding project status/health and providing to both internal and external stakeholders
Processing initial customer submittals, and routing the submittals to the appropriate stakeholders
Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders
Attend status update calls with stakeholders, and presenting on current project status
Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives
Job Qualifications:
Min High School Diploma or equivalent
Min. 2 years analytical experience reviewing and interpreting data sets
Min. 2 years project coordination/management experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Utility industry experience preferred
Experience with database software (Access, SAP, or equivalent)
Field work not required, the onsite work will be done from an business office
Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.
This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Plant Manager
Customer service manager job in Apple Valley, CA
The plant manager is responsible for overseeing all aspects of the production process within the facility. Strong leadership, communication, and critical thinking skills are essential for success in this role.
Key duties include:
· Responsible for the processes from quote to order to manufacture to ship to invoice to collection
· Ensuring daily operations run smoothly and efficiently to meet production targets and deadlines (Ship on time and complete!).
· Developing and implementing strategies to improve productivity, reduce costs, and increase output.
· Managing scheduling, staffing, and resource allocation to optimize the manufacturing process.
· Enforcing health, safety, and compliance protocols to maintain a safe work environment.
· Analyzing production data and metrics to identify areas for improvement.
· Communicating with employees, customers, and central staff to coordinate activities.
· Recruiting, training, and managing plant personnel.
· Overseeing local product sales and customer interactions.
· Represent the company in the local community.
· Communicate with customers and help identify potential prospects.
Qualifications:
· Proficient in using the Microsoft Office Suite
· 5+ years of experience in a production/manufacturing leadership role.
Excellent written and verbal communication skills
Bachelor's degree in manufacturing, operations, or a related field preferred
Bilingual preferred (English and Spanish)
Plant Manager
Customer service manager job in Ontario, CA
We're looking for someone who:
Is an enthusiastic leader who develops their team members, while creating opportunities for growth and development.
Has experience in production operations, in a food manufacturing environment.
Is an excellent communicator with team members, executives, vendors, and other partners.
Maintains a positive can-do attitude.
Bilingual, English, and Spanish is required
We offer:
Great Compensation (DOE)
Paid Time Off (PTO) & (PSL) Paid Sick Leave
Company offered insurance benefits (Medical, Dental, Vision Plans)
Company Paid Life Insurance
401(k) Plan with up to 4% Company Match
Position Summary:
The Plant Manager leads the centralized commissary and food manufacturing facility supporting Restaurants. This role is responsible for overseeing daily operations, ensuring food safety and quality, and driving continuous improvement across the facility.
Position Responsibilities:
PLANT MANAGER TASKS:
·
Budget and Cost Control:
Manage budgets and control plant expenses, while reducing inefficiencies and waste. Be able to perform cost analyses to determine labor, materials, consumables, and utilities to determine cost per pound for each type of product produced in the facility. Ability to adapt this information to determine optimal sizes or minimum batch quantities and when to schedule production time for certain products.
·
Management:
Overall management of operations, including supervisory responsibilities for managers, assistant managers, and team members.
·
Production Planning:
Oversee daily operations to ensure safety, quality and production standards are met and maintain quality standards with team and food suppliers.
·
Process Monitoring
: Monitor and test various plant processes including ingredient receiving inspection, recipe verification, batch records and quality control of finished product.
·
Process Improvements:
Continuously identify and improve inefficient operations, suggest new ideas and create concepts to solve them by means of new infrastructure or processing equipment
·
Purchasing:
Oversee team members that purchase products and advise on how to bring costs down. Example, order larger quantities, primary/secondary vendors, or set up contracts on an annual purchase basis with scheduled deliveries.
·
Hands On Engagement:
Provide hands-on support for team members to fill in when needed. Perform all preparation, cooking, cleaning, or packaging operations on short notice.
·
Construction Coordination:
General knowledge and experience with construction related tasks. Be able to coordinate with contractors for maintenance and capital projects while dealing with scheduled shutdowns in a food production environment.
·
Maintenance Coordination:
Evaluate equipment and determine preventative maintenance requirements to make sure that the “up time” of the equipment is achieved to reduce downtime during production.
·
QA Experience:
Be aware of proper procedures from a QA perspective. Guide team members to ensure food quality standards are met.
·
Delivery Vehicles:
Management of the company owned delivery vehicles, route coordination and schedules.
ADMINISTRATIVE TASKS:
·
Inventory control:
Manage and maintain inventory.
·
Data Analysis:
Collect and analyze data to optimize production processes and improve efficiency.
·
Policy development:
Develop and execute plant policies and procedures that align with the company's goals. Manage company policies, HACCP structure for team members
.
These responsibilities help maintain high standards in food production and ensure the plant operates efficiently and safely.
·
Team Building & Leadership
: Create weekly schedule, payroll procedures and promote safety as part of the hiring, training, and mentor staff, and ensure company policies and procedures are followed; HACCP leader in kitchen and delivery vehicles.
·
Other Leadership Duties:
Train new employees. Attend various meetings: Leadership meetings, Project planning, 1:1 meeting with Manager.
HACCP EXPERIENCE:
·
Monitoring and verification
: Regular review of HACCP activities and data to ensure compliance with safety standards.
·
Training and Communication:
Oversee training and follow up with all team members to establish the importance of food safety protocols
·
Oversee HACCP protocols for delivery vehicles:
Oversee programs for vehicles and delivery process.
·
Documentation and Record -Keeping
: Ensure all HACCP documentation is accurate and up to date.
FOOD KNOWLEDGE:
·
Food Knowledge
: Ensure thorough knowledge of food products, ingredients, and processes to maintain compliance with company standards and regulatory requirements.
·
Production Processes:
Oversee production processes to maintain the authentic taste, texture, and presentation of various food items, preferrable experience with traditional Mexican food items (e.g., tortillas, salsas, marinades, proteins).
·
Recipe Standards:
Ensure all products meet authentic recipe standards while complying with food safety and regulatory requirements.
·
Suppliers:
Monitor suppliers to ensure quality and consistency of traditional ingredients.
·
Food Preparation Techniques:
Leverage knowledge of food preparation techniques (e.g., marination, roasting, frying, sauce blending) to troubleshoot production issues and maintain product authenticity.
·
Culinary Skills:
Balance culinary authenticity with scalable manufacturing practices, ensuring efficiency without compromising product quality.
·
EXPERIENCE & EDUCATION:
· Bachelor's in food science, Ops Management, Business, or equivalent experience.
· 5+ years in food production/manufacturing.
· 3+ years in leadership or supervisory roles.
· Bilingual, English, and Spanish is required
TECHNICAL PROFICIENCY:
· Knowledge of Food Safety Regulatory departments which could include:
o Food & Drug Administration (FDA)
o United States Department of Agriculture (USDA)
o California Department of Food and Agriculture (CDFA)
o California Department of Public Health (CDPH)
o Hazardous Analysis and Critical Control Points (HACCP)
o Safe Quality Food (SQF Code 9)
o Food Safety and Inspection Service (FSIS)
o Food Safety Modernization Act (FSMA)
o Advanced food safety training
o Local City Departments (Wastewater, Fire Department, Chemical Fire Suppression, Building Dept)
· Strong problem-solving and decision-making in high-pressure environments.
· Proactive maintenance and crisis response skills.
CORE COMPETENCIES:
· Problem solving and decision-making skills
· Team management skills / ability to co-ordinate and coach a team
· Effective communication skills and responsibilities
· Technical knowledge and skills (Microsoft Office, HARRI, Paylocity, Asana or other PM software
Sr. CI Manager
Customer service manager job in Beaumont, CA
We are seeking a Senior Continuous Improvement Manager for a manufacturing facility located in Beaumont, CA. This leadership role focuses on driving operational excellence by partnering with plant support services and business units to optimize safety, quality, cost, and productivity. The position is integral to implementing best practices and continuous improvement strategies that enhance overall performance and efficiency across the organization.
Responsibilities:
Drive identification and prioritization of critical improvement opportunities, using data-driven insights to gain alignment from leadership.
Champion the consistent application of proven improvement frameworks such as Lean Six Sigma, TPM, and structured problem-solving.
Lead major engineering initiatives that introduce new technologies or processes to enhance operational performance.
Partner with business units and R&D to establish clear operational targets, including process parameters and performance benchmarks.
Ensure accuracy of Bills of Materials (BOMs) and routings by leveraging data expertise and industry best practices.
Utilize statistical analysis to validate product and process performance, ensuring compliance with customer requirements while optimizing efficiency.
Sponsor and lead cross-functional teams on high-impact improvement projects; provide subject matter expertise during strategic planning cycles.
Drive waste reduction and process optimization through continuous improvement initiatives grounded in Lean principles.
Requirements:
Bachelor's degree in Industrial, Chemical, Manufacturing, Mechanical Engineering, or a related discipline.
Minimum of 10 years of engineering experience, including at least 5 years in leadership roles within manufacturing (experience in food/beverage preferred).
Strong interpersonal and communication skills, with the ability to influence and build relationships across all levels of the organization.
Proficiency in MS Office; familiarity with MS Project is a plus.
Solid understanding of industrial processes, control systems, and foundational statistical tools.
Demonstrated ability to work independently, manage multiple priorities, and deliver results within budget and timelines.
Proven track record of leading cross-functional teams and driving improvement initiatives through effective facilitation and problem-solving.
Store Manager
Customer service manager job in Rancho Cucamonga, CA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
MANGO at Victoria Gardens in Rancho Cucamonga, California is currently recruiting for a FULL TIME STORE MANAGER to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
• As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
Store Manager, Cabazon Outlet
Customer service manager job in Cabazon, CA
This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.
Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal.
While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East.
Position Purpose
An exciting opportunity exists for a Store Manager to join our Cabazon Outlet store in California.
The Store Manager will lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: bringing optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision.
Role Responsibilities
To consistently provide strong leadership, lead by example and present as a role model for all team members.
Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience.
To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge.
Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline.
Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision.
To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
To identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager.
Providing consistent feedback for the team's development and training and following company guidelines when team member performance does not meet expectations.
To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure.
To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures.
Effectively managing store rostering including timesheet management and roster creation.
About you
Proven experience in a similar leadership / management role in luxury retail.
Excellent organisation skills and high attention to detail.
Passion for the brand and Fashion retail industry
Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
Desire for a long-term and fulfilling career journey.
Why join our team?
Bespoke career development plans and access to strong mentors and industry leaders.
Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
Competitive package, seasonal uniforming and team member discount
Be part of a responsible fashion house with a focus in leading in sustainability
Compensation
Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure.
Although the salary range is a genuine estimate of the pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided.
At Zimmermann, we are committed to recognizing and rewarding excellence. Our Store Manager bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You'll have the opportunity to earn a bonus based on the achievement of store goals each month, allowing you to increase your earnings by meeting and exceeding targets.
Diversity Statement
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Customer Service Manager
Customer service manager job in Ontario, CA
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role.
Responsibilities:
* Strategic and operational
* Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders.
* Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc.
* Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc.
* Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions.
* Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed
* Main point of contact for customer surveys, cross functional leadership to ensure completion.
* Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs.
* Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement.
* Support contract review process and quoting functions in collaboration with commercial team.
* Monitor customer satisfaction and develop strategies to improve the overall customer experience.
* Ensure all customer data is accurately maintained in the ERP and CRM systems.
Experience/Skills:
* Bachelor of Arts degree with a commercial or technical focus
* 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred.
* 2+ years of leadership or management experience.
* Knowledge of the production and application of elastomer components is preferred.
* Knowledge of common industry specific requirements and specifications.
* Purposeful, communicative and customer-oriented personality.
* Strong analytical, technical and financial skills.
* Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite.
* Exceptional interpersonal skills to work cross-functionally and as a team leader.
* Ability to multitask and thrive in a fast-paced deadline-driven environment.
* Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs.
* Excellent writing and verbal communication skills and the ability to communicate at all levels.
* Expert English proficiency (verbal and written).
Successful Attributes:
* Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas
* Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions
What we offer:
* A dynamic work environment that balances professional challenges with personal flexibility.
* An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
* Opportunities for professional growth in a customer-focused company that values respect and excellence.
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
****************
Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
Customer Success Manager
Customer service manager job in San Bernardino, CA
Welcome to BeBetter Shop - Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like Trustpilot, Sitejabber, TrustedReviews, ScamAdviser, and many more, transforming trust scores and ensuring dominance on popular search engines.
We help companies grow their positive reputation on popular business reviews' platforms, also on Reddit, Quora, and YouTube.
Our company is headquartered in sunny California, but our team works remotely around the world.
Job Description
Customer Success Manager is the bridge between sales and customer success. You'll provide support for transitioning prospects into active users, often acting as a go-between with other departments within the company, such as marketing or product management.
You will be a strategic and supportive partner for our customers at every stage of the buying process. You'll be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.
You have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
You should also be able to communicate clearly with customers to create strategies that grow our customer base.
As a Customer Success Manager, you are the point of contact for customers who are looking to buy products and services, and they are the primary contact for customers throughout the lifespan of the account. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their customers.
You will also manage the team of our sales managers.
We offer:
You get 4000 USDT monthly and bonuses for sales such as:
50% of sales you generate goes back to you.
20% of sales your team generate goes back to you.
200 USDT your weekly bonus if you generate sales over 3000 USDT total a week.
200 USDT your weekly bonus if your team generate over 15000 USDT total a week.
1000 USDT monthly bonus if you're the Top Success Manager of a month.
Career growth opportunities
Paid internet
Free pizza
Paid gym
Free education courses
Qualifications
Proven Experience in Sales and Customer Success role, more than 3 years.
Tech-savvy
Strong business ethics and B2B communication skills.
Experience managing the team - more than 3 years.
Understanding of crypto
Understanding of digital world in general
Understanding of what the Anti-Fraud is
Additional Information
Our commitment is that every applicant will be evaluated according to their skills, regardless of age, socio-economic status, gender identity, race, ethnicity, sexual orientation, disability status or religion.
Customer Success Manager
Customer service manager job in Fontana, CA
The Company:
Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.
The Opportunity:
Have fun! Hustle! Make it happen! Join the Metroll Sales team today!
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.
The Responsibilities:
Develop a deep understanding of product features and benefits
Develop a deep understanding of customer needs and goals
Educate customers on Metroll's product offering
Provide a high-touch, consultative approach to customer service
Lead the customer through the sales cycle- from quotation to production all the way to product delivery
Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
Effectively communicate cross-departmentally with other departments to provide excellent customer
The ideal candidate has:
A bachelor's degree in business administration or something similar
Project management experience from conception to completion
Multitasking and time-management abilities
Client-facing and teamwork abilities
Microsoft Office knowledge (Excel, Word, Outlook)
Manager, Customs
Customer service manager job in Corona, CA
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
Location: Perris, CA
KEY ACCOUNTABILITIES
* Responsible for trade compliance content and expertise throughout the company, contributes to development and implementation of new tools, processes and business capabilities
* Act to understand customer (internal and external) needs in non-standard and complex situations
* Create and maintain instructions and documents processes in own responsibility area
* Research customs regulations and rulings, determines regulatory or interpretive basis for each classification and communicates with internal clients and external customs brokers
* Determines FTA qualification based on applicable Rules of Origin and helps prepare documentation
* Maintains appropriate documentation to substantiate origin determinations
* Other duties as assigned
QUALIFICATIONS, EXPERIENCE AND SKILLS
* Experience with import/export compliance, including customs regulations and international trade
* Certified Customs Broker and Licensed Attorney
* EAR and ITAR experience
* Licensed Customs Broker, Certified Trade Compliance Specialist and/or Certified Customs Specialist
* Working knowledge of NAFTA and other trade agreements and special customs procedures
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-KJ2 #LI-Hybrid
Manager Client Svc & Prod Supt
Customer service manager job in San Dimas, CA
ADP is hiring a Client Service Manager -- Tax.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members.
Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.
TO SUCCEED IN THIS ROLE: Requirements
At least 5 years of related experience
At least 3 years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Manager Client Svc & Prod Supt
Customer service manager job in San Dimas, CA
ADP is hiring a Client Service Manager -- Tax.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members.
Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.
TO SUCCEED IN THIS ROLE: Requirements
At least 5 years of related experience
At least 3 years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Customer Service Manager
Customer service manager job in Montclair, CA
Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success.
Here is just some of the benefits you will get by being a Gold's Gym employee:
Work in a fun environment with great people
Great benefits package
John Hancock 401k,
Aflac supplemental insurance options
free gym memberships, and discounts
Opportunities to grow within the company
Management/Leadership Duties:
Manage Operations team to ensure policies and procedures are followed at all times
Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
Ensure that project/department milestones/goals are met and adhere to approved budgets
Enforces all club rules, policies and promotes proper execution of all procedures.
Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
Manage membership questions, concerns, and inquiries for their facility
Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
Train staff to be the face of the club by providing hospitality to all members and guests
Lead by example to provide a clean, friendly, top of the line club for our members
Manage employee performance by coaching, and creating a healthy, positive working environment.
Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
Operations Support:
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
Directs and controls all gym walk-thru
Communicates with GM regarding ways to improve front desk operations
Responsible for communicating and following cash management procedures
Manages the retail sales procedures for the gym.
There are some MUST HAVES:
Ability to use sound business judgment and have strong analytical skills
Ability to effectively communicate with constituents
Effective listening skills
Effective delegation and follow-up skills
Effective planning and organization skills
Demonstrates ability to create a positive environment
Demonstrates willingness and openness for self-development
Ability to identify and use resources to improve overall operations
Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
College degree preferred
Current CPR Certification is required.
Bilingual Preferred
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Compensación: $66,560.16 - $70,000.00 per year
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
Auto-ApplyHead of User Services
Customer service manager job in Claremont, CA
The Head of User Services provides strategic and hands-on leadership to ensure the delivery of outstanding, user-focused services that connect the Claremont Colleges community with the Library's collections, spaces, and expertise. This position ensures that access, circulation, and front-line service operations reflect the Library's commitment to inclusivity, accessibility, and responsiveness to user needs. As a member of the Research, Teaching, and User Services (RTUS) leadership team, the Head of User Services contributes to strategic planning and fosters collaboration across units to strengthen the integration of public service functions with research support and instructional initiatives. Through thoughtful assessment and innovation, this role advances the library's mission to provide welcoming and equitable access to information, resources, and learning opportunities.
Priority Deadline: The deadline for first consideration is January 14, 2026. Please note that a cover letter and CV/resume are required along with the application.
ESSENTIAL FUNCTIONS
45 % of Time: Public Services and Access Support Leadership
Working closely with the division's leadership team, creates training and documentation for the Library's tiered reference services provided by staff and student assistants.
Coordinates the unit's tiered reference programs and liaises with the Head of Research Services and the Head of Information Literacy & Student Engagement to ensure alignment and continuity with the in-depth research support provided by Subject and Teaching Librarians.
Establishes high standards and performance indicators for the quality of services and workflows provided by the unit; conducts regular assessment and feedback in order to ensure continuous improvement.
Liaises with Collections, Metadata, & Resource Sharing (CMRS) and Distinctive Collections & Digital Scholarship (DCDS) on overlapping workflows, processes and policies (e.g., holds/recalls, tech lending, WMS, and course readings)
Leads the development, recommendation, and administration of access services policies, procedures, and processes.
Facilitates the collection and reporting of relevant data associated with access services (e.g., circulation data), and when needed performs statistical analysis in order to evaluate policies and services.
Maintains and continuously expands knowledge of relevant library systems and technologies in order to identify and implement improved workflows.
Works with the division's leadership group to set divisional goals and priorities and to develop a scaffolded internal professional development program aimed at expanding skills and capacity of librarians, staff, and students working in the division.
45% of Time: Unit Leadership
Works closely with facilities staff, including Associate Dean of Operations and Strategy, to ensure the Library's public spaces meet accessibility standards, security issues are addressed (in collaboration with Campus Safety), and overall user experience needs are being met. This includes reporting problems/challenges, making recommendations for improvements, and participating in assessing public spaces
Oversees the operations of all functional areas within the unit: circulation and equipment checkout, access to course readings, missing/replacements review, holds/recalls, billing, patron accounts maintenance, and stacks maintenance and materials handling.
Has overall responsibility and accountability for providing planning and direction to functional areas within the unit, with an emphasis on ensuring high quality, user-centered, proactive, and responsive services.
Stays abreast of trends and innovations relevant to access services and recommends adoption as relevant.
Participates in library-wide planning and assessment projects through service on committees, task forces, and special projects. Serves on Library, TCCS, and Claremont Colleges' committees and task forces as assigned.
Actively engages in networking and professional development through national/regional/local organizations through committee work, office-holding, presentations, publications, etc.
May staff the Library's Main Service Desk if needed.
Other relevant duties and projects as prioritized in the division and the Library as assigned.
10% of Time: Student Assistant Program Support
Supports the User Services Student Supervisor in their managing of the administrative duties of the Student Assistant Program, including processing hiring requests, approving timesheets, and liaising with TCCS IT on student assistant IT needs and issues. Serves as backup as needed.
Communicates with the Associate Dean of Operations & Strategy about the expenditure and tracking of the Library-wide Student Assistant Program budget, including collecting and providing data on student employment for annual reporting.
Perform other related duties as assigned.
Supervisory Responsibility
Number of direct reports: 8-10
Titles of direct reports: User Services Associates, Lead User Services Associates, User Services Students Supervisor, Materials Handling Associate, Materials Handling Manager
Recruit, select, train, evaluate, and develop staff.
Clearly communicate job requirements and expectations.
Coordinate training and resources to support the performance of work duties.
Provide ongoing coaching that is balanced, helpful, timely, and contributes to a work environment of open communication, ownership of duties, and trust.
Address performance issues early, create appropriate documentation, and ensure follow through. Collaborate with Human Resources as needed.
Complete annual written performance reviews.
QUALIFICATIONS
Unless otherwise stated, the following qualifications are
required
to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.
Education/Training:
MLIS from an ALA accredited program or equivalent combination of education and work experience.
Experience:
Three years of professional experience in an academic or public library with demonstrated evidence of success and increased responsibility
One year of supervisory experience and/or experience having successfully led a team, initiative, or project in support of exemplary public and access services.
Competencies:
Ability to interact sensitively and diplomatically with individuals from diverse backgrounds and experience, in a high traffic, public services context.
Strong understanding of access services concepts, practices, and trends
Ability to successfully train and communicate complex information to student assistants and staff.
Ability to manage and lead projects and establish effective workflows and processes.
Flexibility to remain productive in a fast-paced environment with competing demands and evolving priorities.
Working knowledge of academic library operations and functions to be able to seek out needed information and to facilitate and coordinate collaboration between different units and divisions.
Dedication to providing responsive user-centered public services.
Adaptable, flexible, and proactive in dealing with evolving library and campus priorities, which may require taking on new/varied services or space responsibilities.
Exemplary emotional intelligence and diplomacy skills when working with colleagues and users.
Strong interpersonal skills, especially the ability to work collaboratively and diplomatically as a team leader.
Effective planning, organizational, analytical, and time management skills.
Excellent written and oral communication skills.
Commitment to ongoing professional development and personal leadership growth.
Preferred Experience:
Supervisory experience within an academic library.
Experience with collective bargaining units
Experience with the back end of Integrated Library Systems with an understanding of the functions for loan rules and use data
Work Schedule: The regular hours for this full-time position are 40 hours scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday for 12 months annually. May be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to the needs of the organization or business unit.
COMPENSATION
Pay: The pay rate for this position is competitive and commensurate with the duties, responsibilities, and qualifications required for the position, between $7,000 - $7,500 per month.
Benefits: This position is eligible for our employment benefits package including:
medical, dental, vision,
10% retirement contributions after one year (no matching required),
group life insurance,
generous time off,
professional development funds,
discounts for mobile plans, software, and entertainment,
access to fitness facilities,
and more!
PHYSICAL REQUIREMENTS
Physical Requirements:
Sedentary work that primary involves sitting and standing:
☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never
Active work that primary involves standing and walking:
☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never
Light work that involves moving objects weighing up to 10 pounds:
☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never
Medium work that includes moving objects weighing up to 25 pounds:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Medium work that includes moving objects weighing up to 40 pounds:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Heavy work that includes moving objects weighing up to 50 pounds:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers:
☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never
Operate a street legal golf cart, a company automobile, or other heavy machinery:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Read or write electronic or printed materials:
☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never
Communicate verbally in person, by phone or another device:
☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never
Moving body into different positions to work down low, overhead, or outward:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Work involving climbing ladders, stairs, scaffolding, or similar:
☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never
Work in various environments including low, high, tight, low-ventilation, or confined spaces:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Work indoors in climate-controlled spaces:
☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never
Work outdoors in various weather conditions:
☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never
Work in a noisy environment:
☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never
Disclaimer:
This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.
ADA/OSHA:
This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).
Equal Opportunity Employer:
TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.
Auto-ApplySenior Customer Operations Manager
Customer service manager job in Ontario, CA
The **Senior Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
**Wage** : $75,000 annually
**What You'll Do:**
+ Oversee Customer Operations Managers and other customer operations employees
+ Manage daily customer operations, fleet availability, and revenue generation for the assigned function
+ Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolve customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
+ Conduct performance evaluations that are timely and constructive, where applicable
+ Participate in the recruiting process, as required
+ Provide management with various updates and indicators as requested
+ Remain current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Community Services Manager
Customer service manager job in Fontana, CA
To assist with the management, direction, and to coordinate the day to day activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning and implementing of recreation projects and the preparation and monitoring of the Department's budget.
Position Snapshot: Assist with the management, direction, and to coordinate the day today activities and operations of the Community Services Department; coordinate assigned activities with other City departments; and provide highly complex staff assistance to the Community Services Director. This position exercises direct supervision over assigned professional, technical, and clerical personnel. Areas of responsibility include, but are not limited to the evaluation, planning, and implementing of recreation projects and the preparation and monitoring of the Department's budget.
The employee must have the ability to:
* Manage and direct the day to day operation of the Community Services Department.
* Develop and implement goals and objectives for the City programs based on the demand for services and available staffing levels.
* Direct, coordinate, evaluate and review the work plan; meet with staff to identify and resolve problems; assign work activities and projects; and monitor work flow.
* Establish productivity standards and guidelines for measuring the performance of the Department.
* Prepare, implement and monitor the annual budget for assigned programs.
* Provide staff assistance to the Community Services Director.
* Respond to and resolve difficult and sensitive citizen inquiries and complaints.
* Monitor, evaluate and analyze the efficiency and effectiveness of service delivery methods and procedures and make recommendations for improvement.
* Supervise, evaluate and train assigned personnel; work with employees to correct deficiencies; and implement disciplinary procedures.
* Implement safety programs and training to ensure the safety equipment is utilized by staff and that proper safety standards and procedures are followed.
* Prepare and present staff reports and any other necessary correspondence to the City Council, commission, committees, boards, and community organizations; perform a wide variety of public relations and outreach activities related to assigned programs.
* Develop and organize volunteer programs.
* Recommend and implement modifications to departmental policies and procedures as appropriate.
* Coordinate and participate in the design, preparation, and distribution of recreation publicity including brochures, press releases, flyers and printed schedules.
* Plan, organize and manage a program of recreation activities including cultural arts, youth and adult sports, special events, senior citizens and community center facilities maintenance and operations.
* Plan, organize and manage a program for marketing recreation facilities and developing partnership activities.
* Establish and maintain cooperative working relationships with those contacted in the course of work.
* Communicate clearly and concisely, both orally and in writing.
* Must perform any other tasks or functions deemed necessary to the daily operations of the employer.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: Position requires prolonged sitting, standing, walking reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive movement and fine coordination in preparing reports using a computer key board. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and counter service.
A combination of experience and training that would provide the required knowledge and abilities is qualifying. The employee must have knowledge of:
* Modern principles and practices of recreation program development and administration.
* Research methods and sources of information related to recreation.
* Methods and techniques of effective administrative report preparation and presentation.
* Recent developments, current literature and sources of information related to recreation program planning and administration.
* Principles and practices of supervision, training and personnel management.
* Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
* Principles of marketing arts and services and contract development.
* Effective selection, supervision, training and evaluation of assigned staff.
EXPERIENCE: Five years and increasingly responsible recreation and community services experience including three years of administrative and supervisory responsibility.
Preferred Qualifications:
* Experience developing partnerships, contracts and marketing information.
* Knowledge of facility/recreation programming and maintenance
EDUCATION: Completion of the 12th grade or GED supplemented by college level coursework in recreation, business or public administration, education or a closely related field. A Bachelor's Degree is preferred.
Licenses and/or Certification: Possession of, or ability to obtain, an appropriate valid California driver's license.
Successful candidates will be required to complete an annual Statement of Economic Interest Form (700 Form) and bi-annual ethics training pursuant to AB 1234.
Security Systems Service Supervisor
Customer service manager job in Rancho Cucamonga, CA
We are seeking a Service Supervisor to lead a team of field and service professionals delivering security, life safety, and building technology solutions.
Job Description
This role blends leadership, technical oversight, and customer service. You will manage day-to-day service operations, supervise technicians, and ensure customer satisfaction while driving operational efficiency and business growth.This position is well-suited for someone with prior experience in field service, project supervision, or technical management who is ready to take on a leadership role in a growing organization.
Qualifications
3-5 years of experience in field service, project management, or engineering
Prior supervisory or team leadership experience preferred
Familiarity with one or more of the following industries:
Low voltage / electronic security systems
Fire alarm & life safety systems
Building automation systems
Healthcare technology
Strong financial acumen, including cost control and gross margin management
Excellent skills in Microsoft Office (Outlook, Excel, Word, PowerPoint; Project a plus)
Ability to read technical documentation and support a team in troubleshooting and service delivery
What We're Looking For:
A natural leader who sets the tone for professionalism, accountability, and teamwork
Someone with the ability to mentor, coach, and guide service professionals in the field
Strong problem-solving skills with a customer-first mindset
Interest in growing within a company that values long-term relationships with employees and clients
Additional Information
Competitive base pay with performance incentives
Paid holidays and vacation time
Medical, dental, and vision insurance
Life and disability insurance
401(k) with company match
Tuition reimbursement and professional development opportunities
Vehicle reimbursement plan or company vehicle (depending on role requirements)
Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
Call Center Manager
Customer service manager job in Riverside, CA
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Powered by JazzHR
0PYio19HV3
Dietary Services Supervisor (DSS)
Customer service manager job in Colton, CA
We are hiring a qualified Certified Dietary Manager/Dietary Services Supervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs.
As a Certified Dietary Manager/Dietary Services Supervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility.
Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.
Dietary Services Supervisor Requirements
Certification of Dietary Manager and/or Dietary Service Supervisor Certification
Vaccinated against COVID-19 including Booster shots
Primary Dietary Services Supervisor Responsibilities
Supervise and manage daily operations of dietary department following State & Federal regulations
Managing food and labor budgets effectively
Attend IDT meetings, patient care conferences; complete MDS
Work closely with staff to provide nutritional care to patients
Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure
Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary
Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents
Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure
Ensure substitute food of similar nutritive value is provided to residents who refuse foods
Maintain accurate records and tray tickets for all residents
Post menus with dates at least one week in advance and promptly correct menus if content is altered
Set the budget for the dietary department
Purchase food and supplies within budgetary guidelines
Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction
Assist in keeping track of expenses and menu planning
Other duties may be assigned
PAY SCALE:
$25 - $28 / hour
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.
#NN