Customer service manager jobs in Apple Valley, MN

The Plant Manager is responsible for the day-to-day operations in River Falls, WI. The Plant Manager will successfully lead and direct the local operations, engineering, supply chain, maintenance and quality teams. Additionally, the Plant Manager will partner with the business to achieve both short term and long term financial operating goals while aligning with Trelleborg's Core Values. Tasks and Responsibilities: Develops a strategic manufacturing/capability plan to meet the market needs and organization's overall business plan and agreed objectives of sales, profit, cash, on time delivery, quality and other performance targets. Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards. Ensure facility goals are established and driven to support Corporate Goals and Objectives Motivates team to generate sales revenue and profits to meet or exceed budget expectations Collaborates with Quality team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely Partner with Human Resources to determine talent needs, improve employee engagement, performance management and overall alignment to the business unit's organizational structure Works with direct reports to communicate and update goals and/or metrics, illustrating objective evidence of improvement Allocate labor and capital resources to maximize productivity. Set, and monitor the performance of the plant against, standards and targets in areas such as manufacturing and administration efficiency, cost control, sales revenue, legal compliance, and human resource management. Provides monthly reports to communicate the financial, KPI and overall management performance Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets that will enhance the plant's production capabilities. Develop and implement a variety of operating policies and procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future production targets and quality standards. Drives key metrics regarding quality and continuous improvement Ensures CapEx projects are completed on time and in budget Performs process audits to monitor procedure and policy conformance Collaborates across functional areas to implement needed improvements (tools, equipment, procedures, forms, training materials, etc.) Actively promotes/builds a culture of continuous improvement Establish and champion a 5s protocol for the site Champion and help drive a top safety culture and clean working environment for all employees, achievement of all environmental and health and safety requirements. Education and Experience: 4-year degree in Engineering, Operations Management or any related field 8 years of operations experience Injection Molding experience preferred 5 years experience leading a team Previous P&L responsibilities Experience with Lean Sigma methodologies Competencies: Ability to communicate clearly by conveying and receiving ideas, information and direction effectively Ability to read, write, speak and understand the English language Ability to demonstrate adequate job knowledge to deliver a world class performance Ability to challenge oneself to consistently meet all goals and deadlines Willingness to strive for excellence by producing work that is free of errors and mistakes Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately Commitment to making improvements company wide Demonstrated competence using Microsoft Office Demonstrated ability to successfully present thoughts, ideas and information to large groups of people Ability to maintain a professional and respectful relationship with coworkers and company in a leadership capacity Ability to manage cross-functional teams, coordinate supplier/customer meetings Problem solving; Ability to overcome obstacles Ability to influence for impact Travel: Minimum travel as required Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

Job Title: Salesforce Delivery Lead / Manager Type: Contract Preference: Local candidates Seeking a Salesforce Delivery Lead/Manager to drive end-to-end technical delivery, oversee engineering execution, and ensure high-quality, stable Salesforce deployments in a fast-paced enterprise environment. Key Responsibilities • Lead Salesforce delivery across design, build, integration, and deployment cycles. • Manage and mentor technical teams, vendors, and offshore partners; enforce standards and SDLC compliance. • Validate solution designs, oversee build quality, and resolve technical issues across environments. • Coordinate integrations, performance considerations, and cross-cloud dependencies. • Drive continuous improvement in delivery processes, documentation, and release governance. • Perform escalation management, RCA, and environment stability oversight. Required Qualifications • Bachelor's degree in CS/Engineering or equivalent experience. • 8+ years Salesforce experience spanning hands-on and leadership roles. • Strong expertise in Apex, LWC, Visualforce, SOQL, security, admin, and integrations. • Proven track record leading Salesforce solution delivery and multi-cloud implementations. • Deep understanding of integration patterns (ESB, Pub/Sub, P2P, Batch) and Salesforce APIs. Preferred Qualifications • Experience in Financial Services Cloud. • Strong communication, stakeholder alignment, and cross-team leadership.

We are purpose-driven company. We believe in the power of hair and how it can make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients. To deliver on our purpose, in addition to the skillsets and qualifications requirements of this position, belief in our core values is highly important to us. Our five core values are: care; trust; passion; humility; and gratitude. These values shape and drive our actions and behaviors, allowing us to change lives. As an Assistant Center Manager you will play a crucial role in assisting the center manager in all of the operations of center which includes growth, revenue, experience and profitability. If you are a compassionate, driven and motivated individual, this job is for YOU! You will get to know the client and ask the right questions to help them find the right hair loss solution for their specific needs and lifestyle and guide them through their hair loss journey. This is more than a sales position. You'll have the ability to truly make a difference in someone's life and help our clients put hair loss in their control to regain their confidence. What you should expect to do: • Establish strong and collaborative relationships with clients • Ensure collection of monthly client fees • Ensure successful conversions/ renewals, membership changes, and add-on sales • Facilitate new client protocol and manage client's benefits usage. • Provide sales backup while complying with business rules and sales professional standards • Perform duties as assigned such as center organization and cleanliness, processing payroll, performance management, supervising, and employee training, etc. Qualifications: • At least one (1) At least one (1) year of management or administrative experience; strong consultative sales experience a plus • Relevant sales and long-term client relationship experience • Excellent communication and team-leading skills Bachelor's degree with a major in business preferred or equivalent work experience Receive the best benefits in the industry, including: Create additional opportunities with local networking, personal social media, and promoting the HairClub brand. Paid vacation days, paid holidays, and personal days starting the day you are hired! Comprehensive health benefits (medical, dental, life insurance and more) A 401(k)-retirement savings plan with company match after one year! Tuition reimbursement after one year! Company-paid training when you are hired and throughout your career with HairClub. Are you a People Leader looking for a challenge and a place to GROW, look no further! HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path).

Manager, Store Communications & Training GIII Retail Group Reports to: Senior Director, Store Operations The Manager, Store Communications & Training is a fashion-oriented, energetic, self-starter with a passion for internal communications and training. As the Manager, Store Communications and Training, you will be part of a nimble and creative team, responsible for developing and executing communication strategies, plans and events that educate, engage and inspire employees across GIII Retail Group. This role will provide leadership and support to the Store Operations team by delivering all aspects of communications and process for the organization using various methods, to effectively engage the field audience. This position is responsible for gathering information for communication and creating the content in collaboration with the Sr. Director of Store Operations and other key partners within the organization. The Manager, Store Communications & Training, will develop strong relationships throughout the team and the larger GIII Retail Group organization in order to design appropriate communication and training tools. The ideal candidate will have strong writing skills in planning and creating, in addition to interpreting information across a variety of platforms. POSITION OUTCOMES/DELIVERABLES: Accurate, timely and consistent communications to all retail store locations and corporate partners. Design, organize and coordinate logistics for all training programs at the store level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Independently develop and execute complex communication plans in support of key business initiatives. Maintain a strong understanding of organization communication needs including structure and audience profiles to determine the appropriate channel, medium and distribution approach for communication. Ability to prioritize and right-size messages by audience. Track and measure communication effectiveness and provide input on ways to improve communication initiatives. Proactively identify communication opportunities to help keep employees informed and engaged. Drive alignment with leadership on key strategic training needs. Design, present and train GIII Retail Group training programs to field audience. Provide high-quality writing, formatting, and proofing support of a variety of content. Write and implement communication plans. Send and post communications through the internal communication platform. Manage internal communications platform and support related projects from onset to completion. Collaborate closely with internal team members and external vendors. Maintain communications brand standards, processes and policies. Monitor and track project deliverables and deadlines. Manage necessary training and process documents. EDUCATION/SKILLS AND EXPERIENCE: Experience Required or Preferred: Bachelor's Degree in Communications or related field 5-7 years' experience in Communications Experience in Retail Management a plus Skills Required or Preferred: Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients. Excellent time-management and organizational skills and with strong attention to detail. Proficient with Microsoft Office Suite and Adobe Creative Suite. Ability to work under pressure in a detail-oriented, fast-paced environment and be efficient in ambiguous situations. Excellent planning, organization, and project management skills with the ability to effectively multi-task and execute time sensitive and critical tasks. A strategic thinker who also knows how to focus on communication flow. Ability to interpret complex processes and effectively develop communication to drive execution. Strong ability to work with all levels of the organization and across multiple areas. The pay range for this position is: $70,000 - $80,000 per year. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Minnesota Salary Transparency Law. This position is not eligible for relocation. Local Candidates only. GIII Retail Group is a division of G-III Apparel Group. Being successful at GIII Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more! GIII Retail Group's family of retail stores include: DKNY, Donna Karan and Karl Lagerfeld Paris. About G-III Apparel Group, Ltd. G-III is a global leader in fashion with a diversified portfolio of owned and licensed brands across multiple categories and channels. We design, source, manufacture, distribute, and market apparel and accessories worldwide, supported by a strong retail and digital presence. G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Mall of America in Bloomington, Minnesota this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

STORE MANAGER - Galleria Edina We are NIC+ZOE, a fiercely female clothing brand led by designer, Dorian Lightbown and her daughter, Zoe. We are driven by one simple mission: to help women ignite their inner confidence. Founded in Boston in 2004, the brand is widely recognized for its knitwear, distinctive patterns, and sophisticated fits. Our customizable, versatile pieces are purposefully designed to help women feel just as good on the inside as they look on the outside. Core Responsibilities Provide an exceptional in-store experience Meet and exceed daily, monthly, and annual store sales and profit goals while maintaining expenses Lead and manage a team of Brand Stylists; Recruit and hire Sales Consultants who represent the NIC+ZOE brand Train and coach Sales Consultants to ensure strong selling skills and Client relationship development Motivate staff to meet store goals and comply with company policies and procedures Analyze and react to business trends regarding assortment; communicating sell through, stock levels, customer feedback and opportunities to increase sales to corporate office Ensure merchandising concepts are set up and standards maintained Perform and supervise store opening/closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility Conduct daily store meetings to ensure accurate and consistent brand communication with employees Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business Perform inventory responsibilities including the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain operational integrity Skill Set Requirements Professional Sales Development through client relationship building and strong selling skills Excellent interpersonal skills Clear communication, both written and verbal Strong leadership skills including the ability to communicate internally at all levels within the organization and externally with clientele Ability to read and analyze selling reports, identify sales trends, and react to the needs of the business Comfort in making decisions and mediating conflict in a team environment Proficient in PC based software including Outlook, Excel, and Word Education/Experience: College degree preferred Minimum 3-5 years of management experience in a retail environment Must be available to work store schedule, including nights and weekends on an as-needed basis Additional: Can stand comfortably for long periods of time; able to lift boxes up to 50 pounds Please note that salary rates are dependent on numerous factors including relavant experience and other job-related qualifications.

Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D - The Home of “The WOW Effect” - as our next Customer Service Manager and help us turn emotions into memories every single day. About the Role The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step. You'll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement. *This role manages a team of 8 direct reports, including one team lead. What You'll Do Develop and communicate a clear vision for the Customer Service department. Lead, coach, and inspire a team of Customer Service Specialists. Establish and track performance metrics for service quality, order accuracy, and productivity. Drive process improvements to enhance efficiency and customer satisfaction. Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences. Promote Crystal D's core values in every decision and interaction. What We're Looking For Associate degree or equivalent combination of education and experience. 3-5 years of customer service leadership or management experience. Proven ability to lead, develop, and motivate teams. Strong communication, organization, and problem-solving skills. Proficient in Microsoft Office Suite and comfortable adopting new technologies. A growth mindset and a passion for delivering outstanding service. Our Core Values Integrity - I do what I say I will do. Quality - I have an unyielding persistence to improve. Respect - I treat people the way I want to be treated. Commitment - I am committed to the ongoing viability of the company. Passion - I have the burning desire to achieve in all I do. Why You'll Love Working Here At Crystal D, you'll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated. If you're a proven leader ready to make an impact and deliver The WOW Effect every day - we'd love to meet you! Compensation and Location Salary: Starting at $75,000 annually, commensurate with experience Location: 505 Atwater Circle, St. Paul, MN 55103 Powered by JazzHR JTlLyIqAjx

Job DescriptionDescription: Certified Power is a leader in the engineering, manufacturing and distribution of hydraulic systems and controls for the mobile and industrial OEM markets. The Customer Service Manager will directly supervise all day-to-day operations of the customer service team. This role will provide leadership and guidance for the team through changes to the business landscape and business processes. The Customer Service Manager will drive for total customer satisfaction and transparent communication with both internal and external stakeholders. Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability. Requirements: RESPONSIBILITIES Manage daily operations of customer service department Develop and monitor metrics to measure effectiveness of customer service department and identify opportunities for improvement Collaborate with other departments to develop efficient processes and address improvement opportunities Provide training to team members and develop training materials including work instructions and procedures to document processes in accordance with ISO9001 Responsible for identifying and executing continuous improvement activities to streamline the customer service department focused around providing the best experience possible for our customers Administer performance management through regular employee meetings, annual performance reviews, and employee coaching Develop employees for growth and improvement, fostering an environment of personal and professional growth Manage and develop relationships with key contacts at customers not limited to but including buyers, planners, and engineers Promote effective communication with customers, both internally and externally related to all business aspects Provide working customer service support such as preparing quotes, entering sales orders, monitoring orders, and processing customer requests Responsible for providing support to Regional Sales Managers in quoting, reporting, and identifying parts Manage the customer forecasting process to facilitate production planning and purchasing in advance of customer demands Empowered to make decisions on minor schedule and order changes to provide the best service to the customer Monitoring profit margins for sales orders by utilizing Price Inquiry tool, Quoting Matrix, part specific quotes, and other reporting tools Work with Planning to confirm status of jobs and delivery timeline. Communicate any delivery changes to customer in advance Understand product lines and technical aspects of individual products as they apply to customer applications Responsible for creating and maintaining various reports that track progress and trends regarding sales activity, account status, and projects as requested by customers or management Interact effectively with internal departments, including purchasing, engineering, operations, shipping/receiving, quality, accounting, and sales Maintains regular and predictable attendance Performs other duties as assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. COMPETENCIES Excellent verbal, written communication, and organizational skills Self-direction to work independently or within a team environment Ability to lead a team both as manager and peer Build and maintain strong relationships across all levels of the organization Ability to meet project deadlines with a focus on details Accountable to achieve assigned goals Actively participate as a member of cross-functional teams Highly organized and able to manage multiple tasks at a time EDUCATION/EXPERIENCE Bachelor/4-year degree preferred 5 years' experience in a manufacturing environment 5 years' experience working with formal ERP system (Epicor, SAP, Infor, Oracle, etc.) 3 years' experience in customer service-related role 3-5 years' experience supervising and leading a team of people Strong personal presence and comfortable presenting to others Experience working with CRM (preferred) Experienced with Microsoft Office products including Word, Excel, PowerPoint, and Outlook WORK ENVIRONMENT Office hours average 40 per week Work performed in an indoor office setting. The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position. Travel Up to 15%

Description We are hiring for a Customer Service Leader for our Plymouth location at 4105 Vinewood Ln (next to Target off 494 and Rockford Rd). This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts. We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners. What exactly would I do? You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners' clientele. Do you have what it takes? You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver. More Requirements/Responsibilities DUTIES AND RESPONSIBILITIES - Introduce Tide Cleaners benefits to new customers - Build customer loyalty through personalized service - Resolve client issues and concerns in a professional, timely manner - Maintain a clean, organized & upbeat store environment - Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company. Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products). Ideal customer service candidate must have: - Passion for people and a positive attitude - Team-oriented work ethic - Ability to think on your feet in a fast paced environment Essential Job Functions: - Must be able to perform job tasks on your feet for extended period of time - Must be able to operate a computer (typing, data entry, processing customer payments) - Use of fine motor skills when inspecting and detailing in garments Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. This role sits within the **Customer Excellence Group (CEG)** serving **ServiceNow Regulated Industries** customers. Our purpose is to **accelerate platform adoption** and **deliver relevant industry outcomes** that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. **What you get to do in this role** As a **Go-To-Market (GTM) Director** , you will lead a team of **Services Account Executives (SAEs)** who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. + **Lead, coach, and scale** a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. + **Own the services GTM plan** for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. + **Create net-new pipeline** and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. + **Partner across ServiceNow** (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our **delivery partners** to design winning pursuit strategies and delivery approaches. + **Run high-quality deal reviews** : solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. + **Drive customer value realization** : attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. + **Strengthen the ecosystem** : define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. + **Be a data-driven operator** : inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. + **Champion culture and change** : set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. **Leadership competencies** + **Talent builder:** Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. + **Executive influence:** Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. + **Operational rigor:** Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. + **Innovation & agility:** Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. + **Customer obsession:** Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. **To be successful in this role, you have** + 10+ years of **enterprise services sales leadership** (SaaS/professional services), including leading **quota-carrying teams** . + Proven success in **regulated industries** (e.g., Healthcare & Life Sciences, Financial Services) and in **post-sales adoption/value realization** motions. + Demonstrated excellence in **executive engagement, solutioning/scoping, complex deal leadership** , and partner ecosystem management. + Strong **operating cadence** around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. + A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. + Exceptional communication skills; able to align diverse stakeholder groups to decisive action. **Key performance indicators** + **Services bookings & growth** , **attach rate** to product sales, and **win rate** + **Pipeline coverage & velocity** , **forecast accuracy** + **Delivery utilization** **and revenue realization** + **Time-to-value** , **adoption milestones** , **CSAT/NPS** , and **renewal impact/uplift** **Location & travel** Flexible/remote within the region; **~25-40% travel** depending on customer and team needs. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. 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Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work some weekends and holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

As a Supervisor, you will lead the Mental Health Crisis Care team across Emergency Department settings and the EmPATH model of care (Emergency Psychiatric Assessment, Treatment, and Healing). This innovative approach provides rapid, patient-centered stabilization in a calm, therapeutic environment rather than a traditional ED. EmPATH units feature open spaces to reduce stress and encourage engagement, while multidisciplinary teams deliver timely assessment, medication management, and recovery planning. The model emphasizes voluntary participation, minimal restraints, and short stays-typically under 24 hours-resulting in improved outcomes and enhanced satisfaction for patients and staff. This position combines strategic leadership with clinical expertise, ensuring operational excellence, staff development, and high-quality patient care. Key Leadership Responsibilities * Operational Oversight: Direct daily operations for Emergency Department and EmPATH locations, including staffing, scheduling, workflow efficiency, and quality assurance. * Team Leadership: Hire, train, and mentor staff; conduct performance evaluations; foster engagement and professional growth. * Program Development: Anticipate needs, implement creative solutions, and develop new initiatives to improve patient experience and outcomes. * Compliance & Quality: Ensure adherence to regulatory standards and lead quality improvement projects. * Strategic Collaboration: Partner with leadership to enhance clinical systems and drive evidence-based practice. Clinical Responsibilities * Provide direct patient care, including diagnostic evaluations, treatment planning, and psychotherapy. * Collaborate with patients, families, and interdisciplinary teams to deliver individualized, culturally sensitive care. * Maintain accurate documentation and communication with payers. Qualifications * Licensed mental health professional (LMHP) with psychotherapy scope. * Proven leadership experience in behavioral health or crisis care settings. * Strong skills in team management, communication, and problem-solving. * Commitment to evidence-based care and continuous improvement. Minimum Qualifications to Fulfill Job Responsibilities: Required Education * Master's Degree in Psychology, Social Work, Nursing or closely related field Experience * 2 years post licensure experience in mental health and/or chemical dependency treatment experience One of the following License/Certification/Registration * LICSW * Licensed Psychologist (LP), * Licensed Marriage or Family Therapist (LMFT), * or LPCC (Licensed Professional Clinical Counselor (LPCC) Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Your Job Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives. This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools. The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations. Our Team You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability. Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company. What You Will Do Lead, mentor, and develop a high-performing team of Customer Service Representatives. Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation. Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency. Ensure accurate and timely order verification, entry, acknowledgement, and status updates. Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations. Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology. Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices. Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment. Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency. Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities. Who You Are (Basic Qualifications) 3+ years of customer service experience 2+ years in a leadership role, preferably in manufacturing or production environments. Experience with customer order management systems (SAP) and Microsoft Office Suite. What Will Put You Ahead Bachelor's degree in Business Administration, Supply Chain, or related field. Experience with digitizing customer service interactions and standardizing processes. This position does not qualify for VISA Sponsorship. In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

Full-time, Part-time Description We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work every other weekend and some holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount