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Customer Service Manager Jobs in Ashwaubenon, WI

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  • Service Manager

    Camping World 4.3company rating

    Customer Service Manager Job In Oshkosh, WI

    Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction. What you'll do: Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy Create and maintain strong working relationships with external vendors Meet or exceed monthly budget projections Maintain a safe and functional working environment What you'll need to have for the role: Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment Knowledge of RV's and RV systems is a plus Strong written and verbal communication skills Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Ability to read and analyze P&L reports Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending Exposure to heights and hazards related to working with electrical and welding equipment Environmental conditions include heat, cold, humidity, noise, dust and wetness In addition to competitive pay, we offer 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $59k-74k yearly est. 8d ago
  • Assistant Center Manager

    Valvoline Instant Oil Change 4.2company rating

    Customer Service Manager Job In Green Bay, WI

    What You'll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change's (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees. At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply. The perks and benefits we'll provide: Competitive weekly pay - $20.25/Hour Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Company provided uniforms and tools Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) retirement savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care 50% discount on VIOC automotive services *Terms and conditions apply, and benefits may differ depending on location. How you'll make a difference: Perform oil changes and additional car maintenance services Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center Deliver a positive first impression to each guest with a warm and friendly greeting Build trust and win repeat, loyal customers Support the SCM with inventory, labor management, and financial performance of the service center Mentor, lead, and train the team to optimize their development Help maintain a clean, well-organized service center and facilitate a safe and secure working environment Become familiar with Environmental, Health & Safety compliance and other policies and procedures What you'll need to succeed: Six months of supervisory experience required, preferably in a retail environment Knowledge of cash handling, facility, and safety control policies and practices Ability to occasionally lift up to 50 pounds Be able to stand for extended periods of time and climb stairs Comfortable working in a non-climate-controlled environment Have full mobility and can twist, stoop, and bend High school diploma or equivalent English fluency in reading, writing, and speaking How you'll advance in your career: At VIOC, your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $20.3 hourly 4d ago
  • Retail Store Manager

    Cellcom 4.4company rating

    Customer Service Manager Job In Shawano, WI

    Cellcom is currently looking for a Retail Store Manager for our store in Shawano, WI. What sets Cellcom apart? Excellent career pathways Continued professional development Opportunity to coach and develop our next sales leaders Empowered to positively impact Cellcom customers Flexible scheduling Attractive salary package - salary, commission, bonus, benefits (401K, paid vacation, wellness program, etc.) What impact will you have as a Retail Store Manager? As a Retail Store Manager you will use dynamic coaching to motivate, build, and inspire your team to achieve professional goals. Through intentional hiring practices and the crafting of individual action plans you will drive individual and team development resulting in top line sales. You will empower your team to execute a personalized, premier customer experience. Other goals you will work to achieve as a Retail Store Manager include, but are not limited to; Executing team training Ensuring the individual and collective skills of the team are utilized effectively Implementing high levels of integrity with cash management, time & attendance, loss prevention, and revenue assurance Effectively ensures consistency and compliance. What do we provide to champion your professional development? Because “Collaboration” is key, we believe that team building is an important ingredient for cultivating integrity, commitment, and understanding which directly impacts successful service to your customers. Accordingly, we hold a wide range of fun, unusually exciting, structured and informal activities to recognize our staff for their hard work and dedication and to promote collaboration throughout the year. These activities also reflect our belief that you are our most meaningful asset. We believe continuing training is vital for ongoing, high quality, effective service delivery and attainment of the highest levels of customer satisfaction. We believe participation in professional development clearly and directly impacts each staff member's competence, skills and advancement opportunity. Team members to participate in both onsite and offsite professional development opportunities. What is needed to join our team? High school education or equivalent required; associate degree preferred. Minimum two years sales management experience in a goal driven environment required. In lieu of manager experience, completion of Nsight Leadership University is required for internal applicants. Valid driver license required. What is Cellcom? Cellcom is an innovative wireless company that provides nationwide service for its customer base throughout Wisconsin and Michigan, with more than 50 retail and agent locations. Cellcom is respected for its long-standing reputation of delivering extraordinary customer care, being a strong community partner, and for its renowned network, which is customized to its rural markets. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services. Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at ********************* .
    $19k-30k yearly est. 12d ago
  • General Manager

    Community Choice Financial Family of Brands 4.4company rating

    Customer Service Manager Job In Oshkosh, WI

    As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation. Responsibilities: Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports. Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits. Participate in the selection, review, hiring, and retention of new employees. Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance. Handle complex customer situations that arise with integrity and professionalism. Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications: High School Diploma or equivalent required Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Must be at least 18 years of age (19 in Alabama) Background check required (subject to applicable law) Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications and Skills Associate degree or higher Experience in check cashing, document verification, money order processing Bilingual English/Spanish is a plus and may be required for certain locations What We Offer: Our Benefits Include*: A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Paid on-the-job training & professional development programs Educational Reimbursement Program Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more Traditional 401(k) and Roth 401(k) with Company match Options for Flexible Spending Accounts and Health Savings Accounts Basic and AD&D Life Insurance Optional pet insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.) Diverse Culture and Inclusive Environment *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. About Us The Community Choice Financial Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1 , Check Into Cash , CheckSmart , Easy Money , InstaLoan , Rapid Cash , and Speedy Cash , TitleBucks , and TitleMax . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
    $48k-89k yearly est. 7d ago
  • Store Manager with $100k Potential Earnings

    Panda Restaurant Group 4.6company rating

    Customer Service Manager Job In Appleton, WI

    Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success. What You'll Do As A Store Manager: You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.What You'll Do As An Assistant Manager:You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program. How we reward you: Free meals at work while working at Panda Generous compensation package with bonus opportunities Discounts at theme parks, gym memberships, and much more Full medical, dental, and vision insurance** 401K with company match Paid time off and paid holidays** On-going career and leadership development, including comprehensive training Continuous education assistance and scholarships** Lucrative associate referral bonus Income protection including Disability, Life, and AD&D insurance** Pre-Tax Dependent Care Flexible Spending Account** *Potential earnings are up to $100,000. This amount is not guaranteed, and actual earnings may vary. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Desired Skills & Experience: High school diploma required Flexibility to work in a store within a 50-mile radius Able to work a flexible schedule, including weekends Food Safety: Serve Safe certified ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values. You're wanted here: We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources.
    $19k-38k yearly est. 12d ago
  • Customer Service Manager

    King Soopers 4.6company rating

    Customer Service Manager Job In Neenah, WI

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.
    $45k-62k yearly est. 8d ago
  • Lead Customer Service Representative (Lead Receptionist)

    Mission Veterinary Partners 3.8company rating

    Customer Service Manager Job In Menasha, WI

    Appanasha Pet Clinic has an opportunity for a Lead Customer Service Representative (Lead Receptionist) to join our team! (30+ hours/week) working a set schedule. Pay Range: $18.00 - $20.00/hour (based on experience) What we are looking for: The ideal candidate will excel in client service and communication, ensuring every client interaction leaves a positive and lasting impression. You must be able to handle payments, assist with financial issues, and confidently manage multiple tasks in a fast-paced environment. If you have a friendly attitude, strong organizational skills, and thrive under pressure, we'd love to have you on our team! What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care. Responsibilities How you'll make an impact: * Maintain and uphold the Core Values and Mission Statement of MVP. * Greet clients and pets by name with a smile and a positive, solution-oriented attitude. * Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. * Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. * Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. * Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. * Train new employees using level training method. * Foster collaborative relationships with other team members and departments. * Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. * Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. * Verify the eligibility of clients with charge accounts. * Balance the cash drawer at end of each day. * Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. * Fill prescriptions refill forms and provide routine administrations instructions to clients. * Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Qualifications Required Knowledge, Skills and Abilities: * High school diploma or equivalent. * Prior experience in customer service/reception in veterinary field required. * Demonstrated commitment to MVP core values. * Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). * Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. * Must have excellent spelling and grammar. * Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement. * Ability to display tact and respect with clients and team members, even when busy or hectic. * Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. * Must feel and express a genuine liking for animals and their owners and for working in an animal care field. We put people first and never compromise on our values. Apply today for immediate consideration! Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $18-20 hourly 29d ago
  • DMV Customer Service Team Lead - Appleton

    State of Wisconsin

    Customer Service Manager Job In Appleton, WI

    Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes. Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person. Salary Information This position is in schedule-range 02-15. The starting pay for this position is $29.58/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. Job Details WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire. This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described. This recruitment may be used to fill similar vacancies for the next 3 to 6 months. Qualifications Qualified applicants will have all of the following: * Experience providing customer service. * Experience performing multiple tasks at once. * Experience leading others in a job, project, or assignment. * Experience interpreting complex laws, policies, or procedures. * Experience using computers and one or more software programs to complete customer transactions. In addition to having all the above, well-qualified applicants will have one or more of the following: * Experience applying DMV technical knowledge. * Experience resolving conflict for employees or customers. * Experience fostering a collaborative team environment. How To Apply Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at ********************** or ************. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Deadline to Apply The deadline to apply is 11:59PM on Sunday, February 9, 2025.
    $29.6 hourly 11d ago
  • Customer Experience Manager - Full Time

    Michaels 4.2company rating

    Customer Service Manager Job In Oshkosh, WI

    Store - Oshkosh, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed + Assist with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development + Serve as Manager on Duty (MOD) + Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others + Acknowledge customers, help locate the product and provide solutions + Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget + Manage and execute the shrink and safety programs + Cross train in Custom Framing selling and production + In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires:** + Retail management experience preferred **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **To review a comprehensive list of benefits, please visit** Michaels Benefits (************************* (MIKBenefits.com) **CO, CT, WA and RI only** **- To review pay ranges for the position you are applying for, please visit** Michaels Pay Ranges - CO, CT, WA and RI (************************************ . (MIKBenefits.com) For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
    $46k-87k yearly est. 60d+ ago
  • Member Experience Manager

    Verve A Credit Union 4.0company rating

    Customer Service Manager Job In Oshkosh, WI

    Job Details Oshkosh WI Washburn Branch - Oshkosh, WI Full TimeDescription Responsible for leading the day-to-day activities of the branch. Responsible for directing operational soundness and referral efforts of the front line. Primary individual responsible for leading and managing the Verve experience in the branch. POSITION RESPONSIBILITIES Branch Leadership Lead and supervise the branch service team to achieve established goals. Build a cohesive and effective team through coaching and developing team members in a motivating environment. Ensure that a positive member experience is consistently delivered. Lead day-to-day branch operations through effective decision making based on policies and procedures. Build effective relationships in the branch using emotional intelligence and critical thinking skills. Maintain control over audit procedures to ensure compliance with controls. If weaknesses are identified, report them to leadership. Maintain subject matter expert status of Verve's products and services to serve the branch team and members. Foster and maintain an atmosphere of solutions, innovation, and continuous improvement. Share ownership with the Senior Area Manager on branch performance. Actively contribute to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. Support and maintain a cross-selling environment within the branch. Responsible for scheduling branch service team members. Will function in a Member Advocate role, especially times of peak scheduling, absences or staffing shortages. Maintain ongoing communication with leadership by informing them of all pertinent problems, irregularities, new developments, and changes. Offer improvement suggestions or any other changes. Demonstrate the Credit Union's philosophy and culture in all interactions with members, prospective members, and team member. Additional duties as assigned. Qualifications EDUCATION AND EXPERIENCE Associate degree (A.A.) or equivalent from a two-year college or technical school; Related work experience may substitute for education. At least two or more years of leadership experience. Must have the ability to travel between locations as needed. KEY COMPETENCIES Superior communication skills to effectively listen and disseminate information. Demonstrated or potential ability to supervise operations, train, and coach team members. Experience with member/customer service operations to include the understanding of effective member service philosophy. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Excellent understanding of regulations relating to lending and deposit products. Solid knowledge of member service functions, responsibilities, and procedures. Solid understanding of products and services the Credit Union has to offer. Must have capability to address and resolve problems involving several variables in situations. Derive satisfaction from accomplishing goals for people, the company, and the team. Willingness and ability to actively sell products and services. PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: Business office setting. Responsible for creating an enthusiastic and engaging branch. Physical Requirements: Ability to sit or stand at a desk most of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The team member may occasionally lift and move up to 30 pounds. The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.
    $38k-44k yearly est. 26d ago
  • Customer - Food Service

    Kwik Trip, Inc. 4.3company rating

    Customer Service Manager Job In Combined Locks, WI

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Pay Range: $15.00 to $18.85 Shift: Variable Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more. Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: * You must be at least 16 years of age to work in our stores * Great people skills * Enjoy a fast paced work environment * Maintain our in-store food program * Ability to problem solve challenges and shift priorities quickly * Desire to help customers * Maintain a clean and inviting store * Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their co-workers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many co-workers throughout the company have started as Guest Service Co-workers and have developed the skills to take on new challenges and roles within the company. Similar positions would be: Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture. Learn more about....
    $15-18.9 hourly 9d ago
  • Service Manager

    BWW USA BWW Resources

    Customer Service Manager Job In Ashwaubenon, WI

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. Weekly Pay Bonus Program* Free Shift Meals & Meal Discounts* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS Preferably, you have 2 years of restaurant or bar management experience. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations. You have a passion for training and developing your team. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
    $61k-102k yearly est. 24d ago
  • Service Manager

    Belair Cantina

    Customer Service Manager Job In Green Bay, WI

    The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities as necessary. The SM assists to ensure that all activities are consistent with and supportive of the goals of the restaurant. The SM helps ensure that all team members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. Benefits: Team Member Meal Benefit Program - STEEP Discounts on Food & Beverage at ALL of our restaurant group's locations 401K WITH Company Match EVERYONE is eligible for Medical, Dental, & Vision Insurance within first 30 days of Employment. TONS of Supplemental Benefit Offerings FREE $25,000 Life Insurance Policy FREE Lifetime enrollment in our "Perkspot" (Think of it like Groupon, but better) 3 Weeks Paid-Time Off An INCREDIBLE work culture that focuses on Team Member enrichment A schedule that works for you, we are SUPER flexible and understand people have lives outside of work. 5-Day Work Week (Guaranteed 2 days off a week). We pay for ServSafe Manager Food Safety Certification (5 year Certificate) Bartender License Reimbursement American Red Cross CPR/First Aid/AED and Narcan Certification OTHER INFORMATION Accessibility: Must be present and available in your store through the entire duration of your scheduled shift, working remotely is not permitted. Must have a regularly used / working phone number on file for store management to contact in the event of an emergency. Maintains an open-door policy with entire staff. Position Type and Hours: Able to work a minimum of 45 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively. Travel to other stores within the company will be necessary at times. Conduct a weekly in-store Manager Meeting to review restaurant performance. Personal Requirements: Strong self-discipline, initiative, leadership ability. Outgoing pleasant, polite manner as well a neat and clean appearance a must. Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. Demonstrates time management and organizational skills. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. Must possess good communication skills for dealing with diverse staff and customers. Physical Demands: While performing the duties of this job, the employee is required to stand and walk for up to 10 hours at a time, with brief time to sit intermittently. Must occasionally lift or move restaurant products and supplies, up to 50 pounds. Must have the stamina to work up to 60 hours per week when necessary. Education & Experience: High school diploma or equivalent College Degree preferable One year experience in a leadership role. Two years of experience preferred Must be a minimum of 18 years of age Strong verbal and written communication skills. Bilingual a plus Local Bartender's (Class D Operator's) License OR Local Manager's (Class B Operator's) License State of Wisconsin Food Manager Certificate (ServSafe Preferred) Must have reliable transportation
    $61k-102k yearly est. 60d+ ago
  • Field Service Manager

    Wolter, Inc.

    Customer Service Manager Job In De Pere, WI

    Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager to join our rapidly growing team at our De Pere location. Field Service Managers manage a team of field service technicians and lead techs for a branch, or portion of a branch, developing and maintaining quality field service. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we're on a mission to move, store, and power the world more efficiently. You're part of a team that is connected like family and committed to making an impact. Who we are: Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers. What we offer: A complete benefit package including: Medical, Dental, and Vision Insurance 401(k) Plan with company match Life Insurance Short-Term and Long-Term Disability Insurance Critical Illness and Accident Insurance Pet Insurance Flexible Spending Account Employee Assistance Program Interest-free Tool Loans and Tool Insurance Uniforms for Technicians Subsidies for Safety Boots and Safety Glasses Paid Time Off, paid holidays, and more! Position Responsibilities: Maintain high standards of customer satisfaction. Communicate with customers as needed, to include visits as appropriate. Coordinate the work of our battery technicians acting as a main point of contact. Provide field service proposals to customers for recommended repairs. Issue purchase orders for outside repairs, as needed. Develop and maintain adequate skilled field service tech staff. Handle performance evaluations and any disciplinary needs for staff that reports to this position. Ensure ongoing technical training is given to the field service techs, as needed. This may be through personal training or through our technical training department. Perform as one of the primary decision-makers for field service new hires and terminations. Participate in job interviews for field service positions. Ensure company service vans are maintained properly and safely. Ensure communications on all matters of importance to staff are shared with staff. Approve field service invoicing prior to billing. Backup dispatcher(s). Enforce safety standards in all areas. If responsible for any TM & R accounts, manage these contract accounts, be responsible for meeting contract goals. If assigned, manage the New Truck Set-up operation in our Shop, coordinating with new truck set ups with the shop and the CSG group. Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate. Perform other related duties as assigned. Essential skills and experience: At least five years of experience in a material handling service environment, or similar industry. Leadership: Demonstrated ability to lead people and get results through others. Management: ability to organize and manage multiple priorities. Planning: ability to think ahead and plan over a one-to-two year time span. Excellent interpersonal, presentation, and communication skills. Must be able to communicate technically in the products we service. Good computer proficiency. Must hold valid Operators License for powered industrial equipment (we will train). Commitment to company vision and mission. We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results. #SERVICE123
    $61k-102k yearly est. 26d ago
  • Service Manager Pound

    Riesterer & Schnell

    Customer Service Manager Job In Pound, WI

    Job Details Pound - Pound, WIDescription Efficiently manages and directs all aspects of the Service Department operation to ensure that all key measurables are met in a timely manner. These include, but are not limited to, sales volume, profitability, customer satisfaction, staffing and employee development, etc. Essential Functions: 1. Promptly waits on customers both over the phone and at the counter. Advises customers of repairs needed and estimated costs. Schedules all service work and assigns to the Technicians. 2. Oversees work performed for quality assurance and to ensure high levels of customer satisfaction. 3. Reviews and charges out all service tickets, customer, internal and warranty in a timely, profitable manner. 4. Assures that repair orders are paid for in a prompt manner. Works with other R&S staff on recovering past due accounts receivable. 5. Promotes R&S current marketing programs to continually drive sales. 6. Conducts annual performance reviews for Service Technicians and Service Writers. Schedules and supervises Service staff on a daily basis. 7. Works with HR Manager and Regional Aftermarket Manager (RAM) on any staffing decisions and/or concerns, as needed. 8. Stays up-to-date on equipment changes and assures staff have the resources to remain current as well. 9. Oversees all warranty claim procedures to assure they are done in a timely, efficient manner maximizing recovery from the manufacturer. 10. Coordinates all training related efforts for Service Department staff, making sure people get signed up, coordinating travel between shops, and ensuring that learning paths are kept up to date. 11. Maintains a neat, clean and safe shop, building, lot and other facilities. Responsible for assuring all facility repairs and maintenance are kept up-to-date and safe. 12. Maintains and keeps current Service library manuals and bulletins, inventory of specialty tools, etc. 13. Assures computer systems are maintained in an up-to-date manner too, installing updates as needed. 14. Participates in customer clinics and other programs designed to educate customers and bring them into the dealership. 15. Oversees the safety of all employees and the facilities in general. Promotes safety in a positive, proactive manner. 16. Schedules periodic meetings with department staff to assure everyone is kept up-to-date. Attends and participates in management meetings as requested. 17. Leads by example in working with other departments to assure customer needs are met. 18. Covers store hours of the assigned store, in the Service Dept. Oversees the after-hours program to assure customer calls are handled in a timely, efficient manner. Coordinates pages, responding to calls as needed. 19. Overall responsibility for the facility being maintained in compliance with EPA, OSHA, USDOT, other governmental regulations and R&S policies. 20. Presents a positive, professional manner in dress and conduct at all times. 21. All other duties as assigned. Qualifications 1. At least 3 years of previous related experience required. 2. Knowledge of farm equipment required. 3. Ability to lead and influence other people in a positive, proactive manner required. 4. Must have a valid driver's license and insurable driving history. 5. Ability to manage multiple priorities in a fast-paced work environment required. 6. Excellent communication, customer service, and presentation skills required. 7. Ability to utilize a computer and current software programs to complete job duties required.
    $61k-102k yearly est. 5d ago
  • Service Manager - Neenah, WI

    Msccn

    Customer Service Manager Job In Neenah, WI

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Full Time Description Efficiently manages and directs all aspects of the Service Department operation to ensure that all key measurables are met in a timely manner. These include, but are not limited to, sales volume, profitability, customer satisfaction, staffing and employee development, etc. Essential Functions: 1. Promptly waits on customers both over the phone and at the counter. Advises customers of repairs needed and estimated costs. Schedules all service work and assigns to the Technicians. 2. Oversees work performed for quality assurance and to ensure high levels of customer satisfaction. 3. Reviews and charges out all service tickets, customer, internal and warranty in a timely, profitable manner. 4. Assures that repair orders are paid for in a prompt manner. Works with other R&S staff on recovering past due accounts receivable. 5. Promotes R&S current marketing programs to continually drive sales. 6. Conducts annual performance reviews for Service Technicians and Service Writers. Schedules and supervises Service staff on a daily basis. 7. Works with HR Manager and Regional Aftermarket Manager (RAM) on any staffing decisions and/or concerns, as needed. 8. Stays up-to-date on equipment changes and assures staff have the resources to remain current as well. 9. Oversees all warranty claim procedures to assure they are done in a timely, efficient manner maximizing recovery from the manufacturer. 10. Coordinates all training related efforts for Service Department staff, making sure people get signed up, coordinating travel between shops, and ensuring that learning paths are kept up to date. 11. Maintains a neat, clean and safe shop, building, lot and other facilities. Responsible for assuring all facility repairs and maintenance are kept up-to-date and safe. 12. Maintains and keeps current Service library manuals and bulletins, inventory of specialty tools, etc. 13. Assures computer systems are maintained in an up-to-date manner too, installing updates as needed. 14. Participates in customer clinics and other programs designed to educate customers and bring them into the dealership. 15. Oversees the safety of all employees and the facilities in general. Promotes safety in a positive, proactive manner. 16. Schedules periodic meetings with department staff to assure everyone is kept up-to-date. Attends and participates in management meetings as requested. 17. Leads by example in working with other departments to assure customer needs are met. 18. Covers store hours of the assigned store, in the Service Dept. Oversees the after-hours program to assure customer calls are handled in a timely, efficient manner. Coordinates pages, responding to calls as needed. 19. Overall responsibility for the facility being maintained in compliance with EPA, OSHA, USDOT, other governmental regulations and R&S policies. 20. Presents a positive, professional manner in dress and conduct at all times. 21. All other duties as assigned. Additional Qualifications/Responsibilities Qualifications Experience, Skills, and Knowledge: At least 3 years of previous related experience required. Knowledge of farm equipment required. Ability to lead and influence other people in a positive, proactive manner required. Must have a valid driver's license and insurable driving history. Ability to manage multiple priorities in a fast-paced work environment required. Excellent communication, customer service, and presentation skills required. Ability to utilize a computer and current software programs to complete job duties required.
    $62k-102k yearly est. 18d ago
  • Service Manager

    N A 4.5company rating

    Customer Service Manager Job In Oshkosh, WI

    Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma required; trade-school degree a plus; bachelor's degree preferred Valid driver's license with acceptable driving record Extensive Equipment Fleet Maintenance and leadership experience 5 years' service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills particularly with Microsoft Excel This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Why join us? We don't just “talk the talk!” We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email ************** for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
    $67k-108k yearly est. 21d ago
  • Manager, Cardiovascular services

    Thedacare 4.4company rating

    Customer Service Manager Job In Appleton, WI

    Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness - * Lifestyle Engagement * e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support * Access & Affordability * e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Manager, Cardiovascular Services (Cardiac Rehab, Stress, Echo, EKG and Holter services) provides administrative and operations leadership to the cardiovascular service line. Manages team members to ensure quality patient care is performed. Manages daily operations of the assigned program/area including administrative, fiscal, and clinical/technical activities to ensure high quality health care services. Ensures compliance with federal, state, and local license requirements to maintain high level of quality standards. : KEY ACCOUNTABILITIES: 1. Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department. 2. Is accountable for daily activities and work processes that result in quality outcomes. 3. Oversees and ensures accuracy of time and attendance and payroll practices. 4. Leads or implements system initiatives, process improvements, and regulatory and/or policy changes through the work of team members by using effective change management principles to achieve high reliability outcomes. 5. Ensures appropriate staffing to achieve outcomes within their units. 6. Develops performance expectations, coaches, evaluates, and motivates team members. Investigates complaints and performance concerns. 7. Creates performance metrics, reporting, and improvement targets to align with strategic initiatives. 8. Evaluates and analyzes the results of the programs and services for effectiveness, innovation, and growth. Reports these results to leadership teams. 9. Is accountable for hiring, performance management, payroll, and payroll practices to ensure alignment with ThedaCare philosophies. QUALIFICATIONS: * Bachelor's degree in science and nursing or allied health profession * Five years of progressive responsibility in a healthcare setting * Three years of leadership experience to include leading teams and/or projects * American Heart Association Healthcare Provider Basic Life Support (BLS) * Valid Wisconsin Registered Nurse License or Allied Health Certification PHYSICAL DEMANDS: * Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance * Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: * Normally works in climate controlled office environment * Frequent sitting with movement throughout office space * Frequent exposure to sharp objects and instruments * Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock * Occasional high noise level in work environment * Possible exposure to communicable diseases, hazardous materials, and pharmacological agents * Occasional contact with aggressive and or combative patients * Use of computers throughout the work day * Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Position requires compliance with department specific competencies. I understand that this is a summary of job responsibilities and does not create contractual terms and conditions and is subject to change in order to meet organizational needs. My employment with ThedaCare is "at-will". I have read and understand the job description for my position. I agree to comply with the corporate policy and all laws, rules, regulations and standards of conduct relating to my position. As team member, I understand my duty to report any suspected violation of law or the standards of conduct to my immediate supervisor or the Corporate Compliance Officer. __________________________________________________ ______________________ Team Member Signature Date Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: Clinic 1818 N. Meade Street Suite 130 Appleton - Appleton,Wisconsin Overtime Exempt: Yes
    $47k-65k yearly est. 10d ago
  • Family Services Manager

    UMOS

    Customer Service Manager Job In Oshkosh, WI

    Apply Now and complete an official UMOS application to be considered at UMOS.org. Resumes alone are not accepted. Family Services Manager Essential Duties and Responsibilities: 1. In coordination with the Family Services Director provides support and assistance to the Policy Council and works with center level staff in the creation of parent committees. 2. Assist to develop and implement case management service delivery model approach to serving families. 3. Responsible in developing a training and technical assistance plan that includes all relevant areas of responsibilities as mandated in the Head Start Performance Standards. 4. Assist other program specialist / managers with the development / implementation of a “transition program plan” that facilitates the transfer of records, continuity of services for parents record transfer, services continuity, information sharing, etc. while ensuring that confidentiality of records is always maintained. 5. Coordinates all assigned work - related activities in an integrated program that includes family / community collaboration and is part of the regional management team that ensures total compliance with Head Start Performance Standards. 6. Assists Program Area Specialist / Managers in the development of a “systematic child / family file format” that ensures organization, easy access of information, retrieval, and proper documentation. 7. Implement timely data entry of services and assure complete and accurate reports, including but not limited to the Family Data Base System: family, health and transitional services monthly reports, PIR reports, community assessment data, and any other assignments to the Regional Office by the requested dates. 8. Implement and monitor an effective filing system that safeguards confidential information and supports the organization of children's files which includes electronic data systems. 9. Assist Regional Management team and Program directors with the gathering / compiling and interpretation of relevant data that will be utilized for the completion of a community assessment and help in the development of program goals and objectives to meet these needs. 10. Assist the Family Services Director with the coordination of the Policy group functions in the “Self-Assessments Process”, interpretation and other activities to ensure compliance with the Head Start Performance Standards. 11. Assist with developing and implementation of a comprehensive Family Literacy Program that reaches parents. 12. Provides relevant training to center staff in the areas of responsibilities, including orientation in the respective area plan. 13. Implement a Volunteers meet Federal, State, and Local requirements. 14. Is responsible for the development and implementation of the Fatherhood Program that will allow for father friendly environment and create an increase in male involvement. 15. Develop, implement, and monitor a comprehensive Recruitment, Selection and Enrollment (ERSEA) plan that includes 10% mandated enrollment priorities to children with disabilities and provides training to staff and parents. 16. Implement and monitor the enrollment process of families that includes childcare and determine family's eligibility status, enrollment priority status by utilizing selection enrollment criteria and for families enrolled implement a writing list while ensuring that eligibility is 100% accurate in accordance to funding source. 17. Responsible for monitoring the system that ensures 100% compliance with the mandated funded enrollment, including tracking the average daily attendance at each center, daily, weekly, monthly, and annually for the MHS Program. 18. Monitors recruitment and enrollment activities to ensure that funded enrollment benchmarks are met. 19. Develop and Implement tracking systems that captures child's attendance and ensures center staff provides follow-ups on absences more than 3 days. 20. Attend meetings, seminars, and workshops as assigned. 21. Perform other duties as assigned. Qualifications: 1. Bachelor's Degree in Human Services, Social Work, Community Development or related field; Master's degree preferred. 2. Must have at least 2 years' experience working with families and / or communities, including demonstrated skills in case management functions and community development. 3. Must have basic computer skills. 4. This position requires t ravel both intrastate / interstate with some irregular work hours. 5. Communicate fluently in English / Spanish in oral and written communication. Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. Physical Demands: 1. Employee is frequently required to stand, walk, sit, bend. 2. Occasionally required to lift and /or move up to 20 lbs. 3. Occasionally required to drive. 4. Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. 5. Noise level in this work is usually quiet to moderate. Tools & Equipment Used: 1. Phones, computer system. 2. Fax machine, copy machine, laminator, computer, calculator. 3. Use first aid equipment, fire extinguisher etc., usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a criminal background check prior to starting. All employees must complete a physical exam and TB test showing absence of Tuberculosis within 30 days of employment or sooner if required by state / local regulation. Apply Now and complete an official UMOS application to be considered at UMOS.org. Resumes alone are not accepted. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $62k-102k yearly est. 60d+ ago
  • Restaurant and Bakery Service Manager

    41 Food Company

    Customer Service Manager Job In Oshkosh, WI

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $15.00 - $20.00 per hour Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $15-20 hourly 60d+ ago

Learn More About Customer Service Manager Jobs

How much does a Customer Service Manager earn in Ashwaubenon, WI?

The average customer service manager in Ashwaubenon, WI earns between $42,000 and $130,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average Customer Service Manager Salary In Ashwaubenon, WI

$74,000
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