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Customer service manager jobs in Bakersfield, CA - 110 jobs

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  • Regional Customer Service Manager

    Burrtec Waste Industries 4.2company rating

    Customer service manager job in Bakersfield, CA

    Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key to our success is recognizing the importance of each employee in the organization. We have the following position at our VBI Hauling division: Regional Customer Service Manager The Regional Customer Service Manager is responsible for the day-to-day management of the Billing Department and Customer Service. Will report directly to the District Manager. ESSENTIAL DUTIES: Maintain close contact with Customer Service Managers to ensure they resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible. Oversee the work of Customer Service Managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Ensure all escalated customer service complaints are handled and resolved by Customer Service Manager in accordance with company policies and procedures. Implement departmental policies, procedures, and service standards. Evaluate departmental performance and conformance to regulations, and make appropriate recommendations. Oversee the Recruiting, interviewing, and selection of Customer Service Representatives and Billing Departments personnel. Responsible for overseeing the timely submission of annual tax roll billing for multiple cities to the corresponding County agencies. Includes reconciliation of tax roll submission and follow up changes to direct billed accounts after annual submission. Ensure compliance of billing schedules. Supervision of Billing Department personnel. Coordinate requests from other departments for the Billing department. Ensure timely communication of rate increases to our Customers, and to the Billing and Customer Service Department. Other duties as necessary or assigned. KNOWLEDGE SKILLS AND ABILITIES: Must have strong organizational skills and ability to motivate large groups. Must have good decision making, problem solving and communication skills. Must have excellent customer service skills and ability to work in a fast paced environment. Must have knowledge of basic accounting principles. TRAINING AND EXPERIENCE: Must have previous experience supervising personnel in a customer service environment PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. WORKING CONDITIONS: Work area is primarily in an office setting and may have fluorescent lighting and air conditioning. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insuranc,e and holidays/vacation/PSL
    $50k-83k yearly est. 2d ago
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  • Service Manager (Trucking Industry)

    Affinity Truck Center-Central Valley GMC

    Customer service manager job in Bakersfield, CA

    Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Job Responsibilities:Forecasts goals and objectives for the departme Service Manager, Manager, Industry, Operations, Retail, Automotive, Training
    $70k-116k yearly est. 4d ago
  • Client Manager

    Trucordia

    Customer service manager job in Bakersfield, CA

    Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values * We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. * We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. * We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"? * We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. * We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description Reports To: Client Service Team Leader Duties and Responsibilities: * Serve as the lead relationship manager for a portfolio of complex, high-revenue accounts across P&C or Life & Health lines. * Develop and implement comprehensive account service strategies tailored to each client's industry, risk profile, and business goals. * Manage and oversee all aspects of client engagement, including renewals, marketing to carriers, coverage negotiations, policy audits, and claims advocacy. * Cultivate trusted advisor status with client executives, acting as a consultative partner on risk mitigation and insurance program structure. * Lead internal servicing teams, coordinating the activities of Client Managers I/II, Producers, and support staff to ensure seamless execution and client satisfaction. * Anticipate client needs and proactively identify opportunities for program enhancements, cross-selling, and coverage optimization. * Oversee the integrity of all account documentation in AMS360, ensuring accuracy, compliance, and readiness for audit. * Stay abreast of emerging insurance trends, legislative developments, and market conditions to inform client advisement. * Participate in client stewardship meetings, proposal development, and presentations to executive-level decision-makers. * Mentor junior account management staff, providing training, technical guidance, and performance feedback. Qualifications * Minimum 7-10 years of insurance account management experience, with a strong track record in Property & Casualty and Life & Health. * Demonstrated success managing complex, multi-location, or industry-specific accounts with minimal supervision. Strong knowledge of insurance markets, risk management strategies, and advanced policy structures. * Proven leadership skills, with experience mentoring or managing support staff or junior team members. * Excellent client-facing communication, presentation, and strategic consulting skills. * Proficient in AMS360 and other relevant tools and platforms. * Active P&C and/or Life & Health licenses required; advanced certifications (e.g., CIC, CRM, CPCU) strongly preferred. * Ability to handle high-pressure situations with poise and a client-first mindset. Additional Information Please see our company Benefits: * Medical, Dental, Vision * Life and AD&D insurance * FSA / HSA * Commuter & Child Care FSA * Cancer Support Benefits * Pet Insurance * Accident & Critical Illness * Hospital Indemnity * Employee Assistance Program (EAP) * 11 Paid Holidays * Flexible PTO * 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
    $91k-149k yearly est. 17d ago
  • Environmental Services / Custodial Operations Manager 2

    Sodexo S A

    Customer service manager job in Bakersfield, CA

    Role OverviewSodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Adventist Health Bakersfield. Adventist Health Bakersfield is a 254-bed hospital in Bakersfield, California, serving Kern County with key service areas including Brain and Spine Institute, Heart Institute, the AIS Cancer Center, Cancer Care, emergency services featuring certified chest pain and stroke centers. What You'll Dobe responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringhave experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred; possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have experience effectively managing projects within agreed upon timelines;are results and safety driven; have in-depth knowledge of housekeeping systems and procedures;have experience with vendor and contract management, as well as union and contract negotiations;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;have 3-5 years previous custodial / housekeeping or similar management experience. , in a hospital, healthcare experience preferred but not required;have strong financial acumen and budget management experience; can multi-task and set priorities;are proficient with computers and other technology. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
    $86k-154k yearly est. 4d ago
  • Service Manager (Trucking Industry)

    Central Valley GMC 4.4company rating

    Customer service manager job in Bakersfield, CA

    About Us Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other. Summary: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Job Responsibilities: Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepare, and hold quarterly performance check ins with all service department staff on a quarterly basis. Approves vacation and sick requests and drafts disciplinary write-ups for time reporting violations. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keep abreast of and compiles with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing, and all are processes correctly. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Renews, maintains, and ensures shop software programs are kept up to date. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as a liaison with factory representatives. Ensures the proper care, storage and inventory of special tools. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems. Maintains safe work environment. Maintains a professional appearance. Holds weekly department meetings. Completes company trainings as needed. Attends manager meetings. Performs other duties as assigned. Qualifications: Two to four years related experience. Bachelor's degree Valid Driver license and ability to be insured by Affinity Work Schedule and Travel: Due to the nature of our business, and the duties of the position in particular, the actual schedule you will be required to work will vary based upon many factors, including, but not limited to, the business needs of our Company, the schedules of our customers, the season of the year, etc. You may also need to travel out of State for meetings, training, conventions, etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Center's travel policy. Physical Requirements: The physical requirements for this position include the following: Environment: Frequently works inside/outdoors in varying weather conditions and temperatures Environment: Occasional exposure to excessive loud noise Environment: Frequent Exposure to dust, gas, fumes, chemicals, etc. Lifting and carrying: Frequently lift and carry items weighing up to 90 pounds Bending, twisting, stooping, reaching: Must be capable of frequent twisting and bending down to pick up items from lower shelves, and reaching up for items stored at higher levels. Vision: Must have at least 20/40 acuity in each eye with or without correction. Hearing: Ability to perceive a “forced whisper” at a distance of 5 feet or less, with or without hearing aids. Mobility: Ability to enter and exit the vehicle safely and efficiently. Mobility: Capability to climb into and out of trucks, which may involve using steps or ladders. Must maintain three points of contact when entering and exiting trucks at all times. Dexterity in operating controls such as steering wheels, pedals, and gear shifts. Standing: Must be able to remain in a stationary position for a certain percentage of the workday, such as 50% or more Walking: Regularly moving about on foot within the work area, which may involve navigating through tight spaces or uneven surfaces. Hand Dexterity: Frequent use of hands and arms for grasping, fine manipulation, pushing and pulling, reaching, typing, etc. Sitting: Frequent sitting while using a computer, operating a vehicle, operating a forklift, driving a golf cart, sitting at a desk, attending meetings, trainings, seminars, etc. Mental Requirements: The mental requirements for this position include the following: Ability to learn new tasks effectively Ability to take direction from others in a leadership and/or similar role Must have the capacity to follow and remember processes and procedures Must maintain focus on assigned tasks Ability to complete tasks independently without supervision Ability to communicate effectively with visitors, customers, and colleagues Ability to multi-task Ability to prioritize Ability to work alone Ability to work in groups Ability to assist customers in a friendly manner Ability to communicate with others in a professional and respectful manner Ability to problem solve Ability to analyze and resolve issues Ability to exercise discretion & confidentiality Ability to engage in ethical conduct and decision making Ability to adhere to all company guidelines, policies, and procedures Ability to take criticism in a constructive manner Ability to maintain focus over long periods while driving Capacity for quick decision-making in response to changing traffic conditions or emergencies Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used, to exercise your rights under the California Consumer Privacy Act (CCPA) or, to access Affinity Truck Center Privacy Policy disclosures at any time, visit the company website @ ********************* or email the HR department @ ********************. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary Description $80,000-$90,000
    $80k-90k yearly Easy Apply 60d+ ago
  • Emergency Services Manager

    Kern County, Ca 3.7company rating

    Customer service manager job in Bakersfield, CA

    This is a continuous recruitment and may close at any time without notice. Examination: Appraisal (Weight 100%): Will be conducted for the purpose of evaluating the applicant's training, education, experience, interest and personal fitness for the position. Appraisal can be based on any combination of the following: Investigation, oral exam and rating of the application. Applicants must attain at least a 70% score on each phase of the examination process. Should an oral exam be necessary, the oral exam will be weighted 100%. Applicants will be notified at least five days prior to the examination. Minimum Qualifications/Employment Standards: Graduation from an accredited college or university with a Bachelor's degree and 5 (five) years of administrative, technical or operational experience in a governmental emergency services or disaster response agency, emergency services provider, or closely related emergency services program planning and executing emergency preparedness activities. Two (2) years of directly related experience may be substituted for the education requirement on a year-for-year basis up to a maximum of two (2) years. Possession of a valid Class C California Driver's License at the time of appointment is required. Applicants must submit all applicable license(s) and/or certificate(s) with their application by the final filing deadline. If you are unable to attach application materials to your application, you may e-mail a copy to *********************** Full Job Description: Emergency Services Manager Kern County employees provide opportunities that are purposeful to our community. Every employee and every action contributes to the improvement and strengthening of our county. To learn more about Kern County, click here or follow us: Growth Mindset We always encourage our employees to grow and develop. Kern County has a culture of innovation that allows employees to explore creative and more efficient ways to accomplish their work. We provide access to training and continued professional development in an effort to ensure that our employees have opportunities for career growth. Admittance to the examination will require a valid government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the Human Resources Division prior to the test date. A background check may be conducted for this classification. Following an offer of employment, you may be required to submit to post offer medical and drug screening tests at County expense. This examination will establish an eligible list from which immediate appointment(s) will be made at Kern County Fire Department. Other permanent and temporary appointments will be made as needed. Successful candidates will remain on the eligible list for a period of twelve-months, unless specified otherwise by the Civil Service Commission. For more information regarding Kern County's recruitment process, please see our FAQ page. Kern County is an ADA compliant and an equal opportunity employer and encourages all qualified individuals from diverse backgrounds to apply.
    $62k-79k yearly est. Easy Apply 38d ago
  • Service Center Manager

    MRC Global Us 4.3company rating

    Customer service manager job in Tupman, CA

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Create an environment that inspires and engages the Service Center team to deliver results. This role is accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls. Salary Range $80,000- $104,000 depending on position qualifications, job-related skills and experience, education, certifications, and geographic location. Benefits Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings. Essential Duties and Responsibilities (not all inclusive) Individual must be able to perform the essential duties with or without reasonable accommodation. Engage employees in understanding, ownership, and compliance with all safety guidelines, drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures. Ensure all required incident reporting is performed in a timely manner using the appropriate process. Oversee the implementation of corrective measures arising from incident investigation and hazard reports. Prepare the Service Center cost budget and monitor expenditures to ensure compliance. Monitor workflows throughout the Service Center to ensure the timely accomplishment of service, warehouse, and logistics duties. Track KPI's that measure inside sales and warehouse efficiency, and the quality and timeliness of customer service. Take action to drive continuous improvement and address shortfalls. Ensure cycle count programs are executed according to plan. Lead employees to anticipate and solve problems and plan for workload changes. Motivate and challenge employees and encourage growth and development, promote strengths and address weaknesses. Set clear expectations and measure results. Communicate consistently, provide timely, candid feedback and hold people accountable. Identify and initiate or obtain training required for employee success in performing duties. Maintain confidential information pertaining to normal supervisory duties. Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines. Develop annual Service Center business plans to identify service and efficiency improvements. Control, perform, or oversee inside sales activities, including quoting, sourcing materials, customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel. Share market intelligence and sales opportunities with Regional Sales personnel. Coordinate with regional and corporate sales resources to deliver the service required to support new business. Lead the Service Center Location to deliver on the service, support, and strategic needs of corporate accounts. Identify and implement solutions to customers' needs. Work with Regional Sales and National Accounts to determine how to charge the customer for additional service. Develop and maintain standards that deliver service excellence. Lead the resolution of Accounts receivable issues that are preventing MRC Global from collecting payment for goods and services provided. Communicate honestly and consistently to reaffirm MRC's reputation for ethical and dependable partnership. Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills. Keep management informed of the area's performance and provide advice on those matters that are mutually pertinent. Manage confidential information appropriately, to include pricing and contract information, resale costs, and expense items. Carry out other duties within the scope, spirit, and purpose of the job. Education, Experience & Ability Requirements Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work. Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. Demonstrated competence in the use of computers and software applications. Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. Ability to effectively present information in one-on-one and small group situations. Willingness and ability to be on call as needed to provide 24-hour service to customers. Willingness and ability to travel within and outside the Service Center area, with occasional overnight stays. Valid Driver's License with the ability to meet the MRC Global vehicle policy. Certification or ability to be certified to operate fork trucks, overhead cranes, and other heavy equipment. Additional Qualifications Must have the ability to provide documentation verifying legal work status. Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions and respond to inquiries. Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines. Working Conditions For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice
    $80k-104k yearly Auto-Apply 15d ago
  • Environmental Services / Custodial Operations Manager 2

    Sodexo Operations LLC 4.5company rating

    Customer service manager job in Bakersfield, CA

    Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Adventist Health Bakersfield. Adventist Health Bakersfield is a 254-bed hospital in Bakersfield, California, serving Kern County with key service areas including Brain and Spine Institute, Heart Institute, the AIS Cancer Center, Cancer Care, emergency services featuring certified chest pain and stroke centers. What You'll Do be responsible for driving client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director; effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system; have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred; possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion; can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management; have experience effectively managing projects within agreed upon timelines; are results and safety driven; have in-depth knowledge of housekeeping systems and procedures; have experience with vendor and contract management, as well as union and contract negotiations; have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards; have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required; have strong financial acumen and budget management experience; can multi-task and set priorities; are proficient with computers and other technology. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
    $59k-94k yearly est. Auto-Apply 8d ago
  • (USA) Area Manager - Service Shop (Transportation)

    Wal-Mart 4.6company rating

    Customer service manager job in Porterville, CA

    What you'll do... Are you ready to use your innovative mindset to help create a world class experience for customers for the World's Largest Retailer? Our Transportation Service Shop provides critical support to our Best In Class Supply Chain that delivers freight to our more than 5,000 Walmart Stores. The Area Manager in our Transportation Service Shop is a crucial role that thinks strategically while leading, motivating, and developing a team of technicians performing world class maintenance. The Area Manager reports directly to the Shop Operations Manager with a mission to provide a world class preventative maintenance program to our private fleet tractors, trailers, and equipment. This role plays an integral part in our company's success by maintaining our private fleet and allowing them to deliver essential goods to our customers in a safe and timely manner. You'll sweep us off our feet if… * You're able to maintain quality and safety standards * You have a solid working knowledge of service shop operations and procedures * You're a team player that is able to lead, motivate and develop others * You're able to manage daily staffing and workload to meet performance goals * You're able to implement a successful business plan for your area * You're able to manage the financial aspects in your area * You're able to monitor and manage productivity * You're an innovator and problem solver * You can recognize loss and implement corrective actions to eliminate * You lead by example, have high standards, and can hold a team accountable * You're organized, disciplined, and can manage priorities * You're invigorated by challenges and are ready to engage at Fortune 1 scale You'll make an impact by: * Providing strong leadership in a fast-paced environment * Supporting our everyday low-cost mission * Being a safety champion to deliver on our zero-loss focus * Creating an environment for open 2-way communication with integrity * Motivating associates to advance themselves through continued education and self-development The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive an annual incentive. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $120,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : * Regional Pay Zone (RPZ) (based on location) * Stock ㅤ ㅤ ㅤ ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Associate's Degree in Business, Logistics, or related field and 1 year supervisory experience OR Bachelor's Degree in Business, Logistics, or related field OR 1 year Walmart Refurb/Service Shop or Walmart Logistics management experience OR 3 years service shop technician experience OR Industrial technical certification (e.g., ASE, Air Conditioning, DOT Brake, DOT Preventative maintenance) and 1 year supervisory experience in heavy duty truck and trailer maintenance Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. General Maintenance, Microsoft Office Bachelors: Business, Bachelors: Logistics ASE Certification - Certification, DOT Transportation Certification - Certification Primary Location... 1300 S F St, Porterville, CA 93257-5969, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
    $80k-120k yearly 23d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Bakersfield, CA

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR ZbVfGlb11X
    $36k-58k yearly est. 16d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Bakersfield, CA

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. WHAT YOU'LL DO * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed WHAT YOU'LL BRING TO THE TABLE * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience WHAT'S IN IT FOR YOU * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit ********************************** for more details. $22.85-$25.44 WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit ***************** Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00010631 RefreshID JR-2024-00010631_20251222 StoreID 04539
    $23k-38k yearly est. 11d ago
  • Development Services Manager

    Idyllwild Arts 3.6company rating

    Customer service manager job in Idlewild, CA

    The Development Services Manager leads and implements all development services functions of the development office. This position also supports the development office staff as needed, including areas of annual giving, special events, parent and alumni relations, major gifts, and grants. This position is a full-time exempt position and has the opportunity to be considered a hybrid role. GENERAL DUTIES The Development Services Manager reports to the Director of Development and works closely with other members of the team. Areas of responsibilities include leading all aspects of development services, envisioning, creating and sending stewardship reports, and support for development staff as needed throughout the year. Development Services Lead best practices in database management: suggest and implement database structure to support increased fundraising capacity. Gift processing and acknowledgement/receipt: create and maintain policy and procedure while also processing and receipting all gifts. Draft creative and compelling thank you letters. Data entry biographical updates to Raisers Edge, new family's entry, etc. Monthly gift reconciliation with the business office including accurate coding of all gifts, working with the business office to re-class gifts when needed, etc. Lead the area of prospect and donor research: proactively identify prospects for inclusion in further research or assignment to gift officers, help gift officers manage their portfolios. Create and maintain accurate and useful Raisers Edge queries, lists, reports, coding, and maintenance. Mailing lists creation, management, and dissemination. Coordinating and tracking volunteers. Maintaining accurate and complete electronic and paper gift and batch files. Maintain the Development Dashboard, tracking fundraising results every 2 weeks. Provide accurate and timely reporting. Stewardship Lead the creation and distribution of creative and inspiring reports on the impact of donor funding. Lead the planning and execution of a variety of stewardship programs to ensure that all IAF donors receive information on the impact of their gifts. Office management & Staff Support Tracking and reconciliation of staff expenses, reimbursements, check requests, and all accounts payable. Support the development staff as needed throughout the year. Other duties as assigned. Qualifications MINIMUM QUALIFICATIONS Thorough knowledge of office management, suite of Microsoft office products, google mail, calendar and drive, Zoom video conferences, experience with or ability to learn CRM database operations (Raiser's Edge preferred). Highly detail oriented. Leadership Qualities Respects the guidelines, goals and ethical standards of the Development Department and Idyllwild Arts in general. Works effectively with teams, while at the same time can work independently and make good independent judgment calls. Able to diplomatically and tactfully solve problems while working with multiple constituencies, demands and deadlines. Sensitive to cultural, gender, and economic diversity. Sensitive and able to work effectively with high net worth individuals. Personal qualities Acts as a model of integrity & respects donor confidentiality. Has a sense of humor and keeps things in perspective. Exercises patience and good, active listening skills. Flexible and keeps a positive attitude. Highly attentive to details. EDUCATION/EXPERIENCE 4 year college degree required OTHER REQUIREMENTS Ability and desire to work within the Idyllwild community, Riverside County, or commute a reasonable distance that does not impede on-time arrival during winter months when safe to work on campus. Duties may require working remotely for a period of time. Obtain and maintain a valid California Driver License, pass a criminal history background check as required by California Education Code Section 44237, and pass a TB screening questionnaire/test. PHYSICAL DEMANDS/WORK ENVIRONMENT While performing the duties of this position an incumbent is required to: Regularly remain sedentary for long periods of time in meetings and while processing information and paper work both manually and on a computer. Specific vision abilities include close, distance and color vision perception and the ability to adjust eye focus. Reaching with the hands and arms and use of hands to finger, type, and manipulate a computer keyboard and mouse is required. Additionally, the incumbent must be able to converse in clear English both written and orally, over a telephone and in person, and be able to make public presentations. Work hours vary and may include days, nights, and weekends. Reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions of this job. Idyllwild Arts is an Equal Opportunity Employer
    $95k-120k yearly est. 11d ago
  • Customer Experience Manager

    Five Below, Inc. 4.5company rating

    Customer service manager job in Delano, CA

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $19.90 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
    $19.9 hourly Auto-Apply 6d ago
  • Call Center Customer Service Manager

    Burrtec 4.2company rating

    Customer service manager job in Bakersfield, CA

    Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have a Customer Service Manager position opening at our VBI Hauling Division: Create an environment that encourages and motivates employees to exceed customer expectations by providing consistent direction and assistance to Customer Service Representatives. Develop and nurture strong long-term relationships with clients and serve as the primary escalation point for complex inquiries, complaints, and service issues, ensuring timely resolution. SALARY RANGE: $75,000 - $105,000/year ESSENTIAL DUTIES: Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes Implement departmental policies, procedures, and service standards in conjunction with management Ensure all daily, weekly, monthly, quarterly & yearly reports are done in a timely manner Discuss job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action Review records and reports pertaining to activities such as production, payroll, and attendance in order to verify details, monitor work activities, and evaluate performance Recruit, interview, and recommend Customer Service Representative candidates Evaluate and ensure staff is properly trained in all aspects of their job requirements Responsible for managing daily deposits by generating accurate reports and promptly depositing funds at the bank to ensure financial accuracy and compliance Maintain accuracy and timeliness in customer billing processes, ensuring that bills reflect services accurately rendered and are issued promptly to maintain positive customer relations and financial integrity Responsible for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability Act as the primary point of contact between local municipalities to ensure service changes are implemented on time and correctly Responsible for answering action item related emails in prompt manner Coach and develop employees by continuously communicating with team members and providing guidance for improvement and recognition of efforts Other duties as necessary or assigned QUALIFICATIONS: Minimum of three years' experience supervising personnel in a customer service environment is required Intermediate knowledge of Accounting Principles Proficient typing skills Strong PC skills with proficiency in Excel and Word and ability to learn and utilize internal Customer Service Software COMPETENCIES: Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment Strong organizational skills and ability to motivate large groups Ability to multi-task and work well under pressure Ability to balance team and individual responsibilities and helps build a positive team spirit Proactively identify and resolve problems in a timely manner Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner Ability to work in and/or back-up all incoming call queues Excellent verbal, written and analytical skills Good decision making, problem solving and communication skills Excellent customer service skills and ability to work in a fast paced environment PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain Hearing sufficient to understand conversations, both in person and on the telephone Must have ability to operate computer, 10-Key calculator, and FAX machine Work area is primarily in an office setting and may have fluorescent lighting and air conditioning Will work in an office environment and have daily contact with the public We offer competitive wages and an excellent benefits package, including 401 (k) and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
    $75k-105k yearly Auto-Apply 5d ago
  • Client Manager

    Trucordia

    Customer service manager job in Bakersfield, CA

    Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description Reports To: Client Service Team Leader Duties and Responsibilities: Serve as the lead relationship manager for a portfolio of complex, high-revenue accounts across P&C or Life & Health lines. Develop and implement comprehensive account service strategies tailored to each client's industry, risk profile, and business goals. Manage and oversee all aspects of client engagement, including renewals, marketing to carriers, coverage negotiations, policy audits, and claims advocacy. Cultivate trusted advisor status with client executives, acting as a consultative partner on risk mitigation and insurance program structure. Lead internal servicing teams, coordinating the activities of Client Managers I/II, Producers, and support staff to ensure seamless execution and client satisfaction. Anticipate client needs and proactively identify opportunities for program enhancements, cross-selling, and coverage optimization. Oversee the integrity of all account documentation in AMS360, ensuring accuracy, compliance, and readiness for audit. Stay abreast of emerging insurance trends, legislative developments, and market conditions to inform client advisement. Participate in client stewardship meetings, proposal development, and presentations to executive-level decision-makers. Mentor junior account management staff, providing training, technical guidance, and performance feedback. Qualifications Minimum 7-10 years of insurance account management experience, with a strong track record in Property & Casualty and Life & Health. Demonstrated success managing complex, multi-location, or industry-specific accounts with minimal supervision. Strong knowledge of insurance markets, risk management strategies, and advanced policy structures. Proven leadership skills, with experience mentoring or managing support staff or junior team members. Excellent client-facing communication, presentation, and strategic consulting skills. Proficient in AMS360 and other relevant tools and platforms. Active P&C and/or Life & Health licenses required; advanced certifications (e.g., CIC, CRM, CPCU) strongly preferred. Ability to handle high-pressure situations with poise and a client-first mindset. Additional Information Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
    $91k-149k yearly est. 17d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Bakersfield, CA

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $36k-58k yearly est. Auto-Apply 60d+ ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Bakersfield, CA

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. WHAT YOU'LL DO * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed WHAT YOU'LL BRING TO THE TABLE * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience WHAT'S IN IT FOR YOU * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit ********************************** for more details. $22.85-$25.44 WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit ***************** Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00008801 RefreshID JR-2024-00008801_20251222 StoreID 02099
    $23k-38k yearly est. 11d ago
  • Customer Experience Manager

    Five Below 4.5company rating

    Customer service manager job in Delano, CA

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. Responsible for performing store manager duties in their absence. Partners with the store manager to recruit, train, coach, develop and supervise all crew members. Reviews all corporate communications and reacts accordingly. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent. College experience preferred. Minimum 2 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $19.90 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
    $19.9 hourly Auto-Apply 5d ago
  • Regional Customer Service Manager

    Burrtec 4.2company rating

    Customer service manager job in Bakersfield, CA

    Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key to our success is recognizing the importance of each employee in the organization. We have the following position at our VBI Hauling division: Regional Customer Service Manager Regional Customer Service Manager is responsible for the day to day management of the Billing Department and Customer Service. Will report directly to District Manager. ESSENTIAL DUTIES: Maintain close contact with Customer Service Managers to ensure they resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible. Oversee the work of Customer Service Managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Ensure all escalated customer service complaints are handled and resolved by Customer Service Manager in accordance with company policies and procedures. Implement departmental policies, procedures, and service standards. Evaluate departmental performance and conformance to regulations, and make appropriate recommendations. Oversee the Recruiting, interviewing, and selection of Customer Service Representatives and Billing Departments personnel. Responsible for overseeing the timely submission of annual tax roll billing for multiple cities to the corresponding County agencies. Includes reconciliation of tax roll submission and follow up changes to direct billed accounts after annual submission. Ensure compliance of billing schedules. Supervision of Billing Department personnel. Coordinate requests from other departments for the Billing department. Ensure timely communication of rate increases to our Customers, and to the Billing and Customer Service Department. Other duties as necessary or assigned. KNOWLEDGE SKILLS AND ABILITIES: Must have strong organizational skills and ability to motivate large groups. Must have good decision making, problem solving and communication skills. Must have excellent customer service skills and ability to work in a fast paced environment. Must have knowledge of basic accounting principles. TRAINING AND EXPERIENCE: Must have previous experience supervising personnel in a customer service environment PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. WORKING CONDITIONS: Work area is primarily in an office setting and may have fluorescent lighting and air conditioning. We offer competitive wages and an excellent benefits package including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.
    $50k-83k yearly est. Auto-Apply 21d ago
  • Client Manager

    Trucordia

    Customer service manager job in Bakersfield, CA

    Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description Reports To: Client Service Team Leader Duties and Responsibilities: Serve as the lead relationship manager for a portfolio of complex, high-revenue accounts across P&C or Life & Health lines. Develop and implement comprehensive account service strategies tailored to each client's industry, risk profile, and business goals. Manage and oversee all aspects of client engagement, including renewals, marketing to carriers, coverage negotiations, policy audits, and claims advocacy. Cultivate trusted advisor status with client executives, acting as a consultative partner on risk mitigation and insurance program structure. Lead internal servicing teams, coordinating the activities of Client Managers I/II, Producers, and support staff to ensure seamless execution and client satisfaction. Anticipate client needs and proactively identify opportunities for program enhancements, cross-selling, and coverage optimization. Oversee the integrity of all account documentation in AMS360, ensuring accuracy, compliance, and readiness for audit. Stay abreast of emerging insurance trends, legislative developments, and market conditions to inform client advisement. Participate in client stewardship meetings, proposal development, and presentations to executive-level decision-makers. Mentor junior account management staff, providing training, technical guidance, and performance feedback. Qualifications Minimum 7-10 years of insurance account management experience, with a strong track record in Property & Casualty and Life & Health. Demonstrated success managing complex, multi-location, or industry-specific accounts with minimal supervision. Strong knowledge of insurance markets, risk management strategies, and advanced policy structures. Proven leadership skills, with experience mentoring or managing support staff or junior team members. Excellent client-facing communication, presentation, and strategic consulting skills. Proficient in AMS360 and other relevant tools and platforms. Active P&C and/or Life & Health licenses required; advanced certifications (e.g., CIC, CRM, CPCU) strongly preferred. Ability to handle high-pressure situations with poise and a client-first mindset. Additional Information Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
    $91k-149k yearly est. 16d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Bakersfield, CA?

The average customer service manager in Bakersfield, CA earns between $40,000 and $138,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Bakersfield, CA

$75,000

What are the biggest employers of Customer Service Managers in Bakersfield, CA?

The biggest employers of Customer Service Managers in Bakersfield, CA are:
  1. Burrtec
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