Customer service manager jobs in Baytown, TX

Legal Manager (Houston, Texas, U.S.) oversees all legal affairs of the U.S. company, including but not limited to the following key responsibilities: U.S. Contract Drafting and Negotiation: Independently handle the drafting, review, and negotiation of various commercial contracts, including but not limited to supplier agreements, customer contracts, confidentiality agreements, service agreements, joint venture agreements, and licensing agreements. Corporate Governance: Manage subsidiary matters, prepare materials for board and shareholder meetings, and ensure compliance with corporate laws and regulations at both the state (Texas) and federal levels. Compliance and Regulatory Affairs: Advise business departments on evolving laws and regulations to ensure company operations adhere to industry standards (where applicable, specify areas such as data privacy, anti-corruption, export controls, etc.). Develop and implement internal corporate policies and compliance programs. Legal Research and Risk Assessment: Conduct in-depth legal research and provide clear, concise, and actionable legal advice and risk assessments on complex legal issues. Litigation and Dispute Management: Manage collaborations with external counsel, oversee litigation, arbitration, and other dispute resolution processes, and effectively control legal risks and costs. Cross-Departmental Collaboration: Work closely with various departments such as sales, finance, human resources, and R&D to provide timely legal support for daily operations and strategic projects. Qualifications: Law Degree: Juris Doctor (J.D.) degree from an accredited U.S. law school. Bar Admission: Must be an active member in good standing of the State Bar of Texas. Work Experience: At least 5-8 years of relevant experience in a reputable law firm or corporate legal department. Legal Analysis and Writing Skills: Ability to translate complex legal issues into clear and understandable business language. Excellent Communication and Negotiation Skills: Capable of effectively communicating with and influencing decisions among internal and external stakeholders. Business Acumen: Deep understanding of business needs, with the ability to provide pragmatic, business-oriented solutions. Language and Location: U.S. work authorization. Proficiency in English and Chinese as working languages. Ability to work onsite in Houston. 法务经理（美国德州休斯敦）统筹美国公司的所有法务工作,包括但不限于以下 主要职责： 1. 美国合同起草与谈判： 独立负责各类商业合同的起草,审阅和谈判,包括但不限于供应商协议,客户合同,保密协议,服务协议,合资协议及许可协议。 2. 公司治理： 管理子公司事务,准备董事会和股东会会议材料,确保公司遵守德克萨斯州及联邦层面的公司法律法规。 3.合规与监管： 就不断变化的法律法规向业务部门提供建议,确保公司运营符合行业规范（如适用,可具体说明：数据隐私,反腐败,出口管制等）。制定和实施公司内部政策和合规计划。 4.法律研究与风险评估： 进行深入的法律研究,就复杂的法律问题提供清晰,简洁且具有操作性的法律意见和风险评估。 5.诉讼与纠纷管理： 管理与外部律师的合作,监督诉讼,仲裁和其他纠纷解决程序,有效控制法律风险和成本。 6.跨部门协作： 与销售,财务,人力资源,研发等多个部门紧密合作,为其日常运营和战略项目提供及时的法律支持。 任职要求： 1. 法学学位： 拥有美国知名法学院授予的法学博士学位。 2.律师执业资格： 必须是德克萨斯州律师协会的现任会员,并保持良好的执业记录。 3.工作经验： 至少5-8年在知名律所或企业内部法务部门的相关工作经验。 4.法律分析与写作能力： 能够将复杂的法律问题转化为清晰易懂的商业语言。 5. 出色的沟通与谈判技巧： 具备与内外部各方有效沟通和影响决策的能力。 6.商业头脑： 深刻理解商业需求,能够提供注重实效,以业务为导向的解决方案。 7. 有美国身份,英语能作为工作语言,能在休斯敦办公。

As the Plant Manager, you will lead and shape manufacturing operations for a roll-form steel manufacturing line. You will drive quality, efficiency, and continuous improvement across the board. In this role, you will be leading and guiding a team of functional managers and frontline supervisors. Your focus will be on delivering high-quality products, achieving performance objectives, and fostering a culture of continuous improvement, teamwork, and pride in workmanship. Key Responsibilities: Direct the implementation of Lean Manufacturing techniques, quality control, cost reduction, on-time delivery, safety, customer satisfaction, employee relations, visual controls, and plant performance measures. Foster effective employee relations through communication, coaching, training, and development programs. Lead problem-solving initiatives to ensure rapid improvements and positive work relationships. Optimize material requirements to increase inventory turnover, reduce stock levels, and balance work cell capacity across the plant. Ensure adherence to company policies, quality/safety/environmental standards, and state and federal regulations. Align plant performance with company goals, setting targets for safety, quality, cost, delivery, and employee relations. Prepare, monitor, and achieve the budget in alignment with production goals and key performance indicators. Requirements: Bachelor's degree required. Minimum of ten years in plant/general management experience in a roll-forming (hot/cold) manufacturing durable setting. Experience in steel industries is required. Understanding of budgets and financial statements, Lean Manufacturing, and continuous improvement. Six Sigma certification and experience with SAP systems and ISO9001 preferred. Strong leadership skills, independent thinking, organizational and planning abilities, and excellent analytical and problem-solving skills are essential. Proficiency in Microsoft Office, Quality Management software, materials and inventory management, production scheduling, and preventive maintenance. Excellent interpersonal and communication skills to drive collaboration and teamwork. Sense of urgency to address problems and establish systems that minimize disruptions, while striving for continuous improvement in safety, quality, cost, delivery, and employee relations. Previous experience in launching new factory operations is a valuable asset.

Manage the Houston, TX operations including production, stores, planning, quoting, process control, and maintenance departments to ensure that quality, efficiency, and delivery are meeting the company standards and plans. Ensure that the plant is managed in the most efficient and effective way. The plant manager has full responsibility for the manufacturing facilities under the supervision of the Geo Market Manager. Job Duties Manufacturing Process-- Ensure that the production activities are carried out in the most effective manner and meet the agreed quality, efficiency, and delivery standards Plan the resources (labor, material, and equipment) so that they are employed and controlled efficiently to minimize the overall manufacturing costs Ensure the containment of manufacturing costs and the enhancement in product competitiveness Manage the minimization of rejections, waste, and defect levels Maintenance--Manage preventive and corrective maintenance plans so that they are carried out consistently to minimize breakdowns and optimize machine availability Budgeting & Cost Control--Direct the preparation of the operation department budget and monitor financial performance versus the budget so that anticipated costs/revenues, areas of (un)satisfactory performance are identified Contribute to annual preparation of the CAPEX and production budgets to enable expenditure and cost control Production Planning--Ensure timely reply and proper/effective scheduling is communicated to Sales and Projects departments in order to submit primary and final commitments to clients Make sure that production resources (labour, material and equipment) are planned, employed and controlled efficiently to minimize overall manufacturing costs Quality Control --Verify that all manufactured / trading good items and manufacturing processes conform to the company specifications and quality standards Policies and Procedures--Comply with operational procedures and instructions when performing all job tasks and activities Stores--Ensure that all items entering and exiting the plant are managed and controlled as per the company procedures Coordinate the ordering of Raw materials, consumables, and spare parts in accordance to the maximum/minimum set stock level Enhance work environment to promote and drive employee engagement and team effectiveness Conduct annual performance appraisals and provide staff feedback Qualifications: Bachelor's Degree in Engineering (Mechanical, Industrial, or Chemical) Master's degree in a plus Preferred Experience 7 year operations, maintenance or industrial engineering experience preferably in composite pipe manufacturing environment 5 years of Managerial/supervisory experience or a background as a Production Engineer in a composite pipe factory 3 years experience of managing an operations/production function in a large industrial or utilities organization. Job Requirements Technical knowledge of raw materials, products and processes, design concepts, qualification processes and quality control procedures In depth knowledge of composite pipe and fitting manufacturing covering equipment, processes, products and raw materials Knowledge of working with CW and DW machines and Fiberglass Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. About Teal Energi: TealEnergi is a technical manpower provider with extensive experience supporting the successful execution and operation of major capital project investments. Forged through a desire to provide best-in-class service to clients, candidates, and contractors alike, TealEnergi works through its offices nationwide to provide regional support to a wide range of sectors including both traditional energy and energy transition initiatives (e.g., LNG, hydrogen, wind, solar), as well as manufacturing, mining, and infrastructure. TealEnergi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, ethnicity, gender or gender identity, language, national origin, physical or mental ability, political affiliation, religion, sexual orientation, or protected veteran status.

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

THE TEAM The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences. THE OPPORTUNITY Aritzia is growing, and our Store Management team is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Boutique Manager, you will: Lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships Create an optimal balance of sales and service by having the right people in the right place at the right time Own or escalate details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience Manage the day-to-day performance of the retail team in support of business objectives, enabling progressive career development and an incredible employee experience THE QUALIFICATIONS The Boutique Manager has: The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes The ability to set clear objectives and inspire the team to reach their highest potential A dedication to quality and investing in results that add value to the business at all times A deep understanding and commitment for the industry in which we operate A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: If applicable in location: A-OK Café - Our world-class café located on-site Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.

THE STUFF THAT SETS YOU APART You lead the store team by example: driving exceptional customer service, maximizing sales consistently and maintaining overall store performance. You are an enthusiastic and confident leader who values team development and embraces challenges with optimism. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers. Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals. Upholding company objectives by developing business strategies to increase store traffic and optimize profitability. Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent). Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking. Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales. Ensuring visual presentations are consistent and merchandising standards are achieved. Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team. Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: 3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor's Degree in related field would be a plus. Experience managing staff, setting schedules, assessing performance, and supporting professional development. Thorough knowledge of retail merchandising and retail operations. Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus. Ability to communicate effectively, both verbally and in writing, with a wide customer base. Analytical ability to identify and evaluate problem areas and implement effective solutions. Able to work evenings, weekends, and holidays. Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs and to carry shoe boxes while climbing a ladder and/or stairs Domestic travel required, up to 5%. Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? Welcome to the brand free pair of Docs 65% off Employee Discount Seasonal free pairs of Docs Transit and parking flexible spending accounts PTO and Sick Time Our Employee Assistance Program - for when times might get tough 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match DM Foundation, supporting and empowering our communities around the world Paid Volunteer Hours PAY DETAILS $60,000 - $68,000 per year. Exact compensation may vary based on skills, experience, and location. We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Bacon Plumbing, Heating, Air & Electric is seeking a proven dynamic leader to join our team in the key role of General Manager at our Houston location. This individual will be responsible for sales, operations, profit/loss and must have a proven track record of achieving or exceeding revenue and profit goals. Our organization believes in developing leaders and decision-makers. The role will provide you significant autonomy along with organizational support to help you succeed. Essential Responsibilities: Play a key role in the creation, communication, and execution of the mission and strategic plan of Bacon. Empower every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization. Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, etc. Proactively seek ways to expand upon business offers and explore new ideas and ways of doing things. Continually evaluate the success of Houston operations to identify opportunities for improvement. Manage and develop employees (hiring, terminating, disciplinary, and training responsibilities included) Regularly meet with senior company leadership to make sure that decisions the organization needs are well-thought-out and timely. Evaluate workload in a way that best utilizes manpower and maximizes profits. Ensure all processes and procedures are followed. Observe all safety and Company rules and regulations in the performance of duties. Strategically manage financial aspects of Houston operations Attend customer escalation issues/satisfaction as needed. Qualifications: Strong desire to lead and develop others Industry related knowledge and experience 5 or more years leading teams, preferably in residential trade services 3+ years of Profit and Loss experience Proven sales experience in business to consumer home services sales A progressive career path with home services trades experience Demonstrated success and stability in their prior roles. Benefits Bacon offers the following benefits in order to achieve a happy and healthy team culture together: Medical Dental Vision 401k with match Life Insurance PTO and paid holidays Job Type: Full-time Pay: Competitive salary + Bonus eligibility Work Location: In person

Description - Are you a trade compliance expert who thrives on solving complex challenges and driving operational excellence? Join us as a Customs Manager and play a pivotal role in shaping compliant, efficient, and cost-effective cross-border trade operations for one of the world's most innovative companies. About the Role As a Customs Manager, you will lead North American import and export operations with a primary focus on the U.S. and Canada. You'll partner with brokers, freight forwarders, and internal stakeholders to ensure our supply chain moves seamlessly, while safeguarding compliance with evolving global trade regulations. This role offers the opportunity to influence strategy, strengthen compliance programs, and deliver measurable business value through smarter, faster, and more resilient customs operations. What You'll Do Lead Compliance Excellence: Oversee all customs and trade compliance activities for U.S. and Canadian operations, ensuring adherence to global regulations and internal standards. Broker & Partner Management: Manage customs brokers and freight forwarders, including performance reviews (QBRs), SOPs, and scorecards to drive accountability and efficiency. Operational Innovation: Identify and implement opportunities to improve cross-border efficiencies, reduce costs, and minimize compliance risks. Strategic Guidance: Serve as the subject matter expert on trade compliance, providing insights and updates on regulatory changes, and advising global stakeholders on customs strategies. Policy & Process Leadership: Develop, document, and enforce customs policies and procedures covering classification, country of origin, valuation, and recordkeeping. Data-Driven Insights: Mine and analyze trade data to quantify risk, monitor performance, and guide decision-making. Training & Best Practices: Build organizational capability by delivering training to teams, partners, and vendors on compliance requirements and best practices. Cross-Functional Leadership: Partner with supply chain, logistics, legal, and business units to align customs operations with company goals. Continuous Improvement: Drive projects and initiatives that strengthen compliance, streamline processes, and support long-term business growth. What You'll Bring 8+ years of experience in customs regulations, clearance, and brokerage (technology industry experience preferred). Deep knowledge of U.S. import regulations, tariff classifications, country of origin, and valuation. Strong vendor management experience, with the ability to influence performance across brokers and service providers. Proven track record in developing and implementing process improvements and compliance best practices. Exceptional problem-solving, project management, and prioritization skills. Strong communication and presentation abilities, with a talent for collaboration across global teams. Proficiency in Microsoft Office (Excel, PowerPoint); SAP experience a plus. Bachelor's degree in International Business, Supply Chain, or related field required; MS/MBA preferred. Experience with supply chain security programs (CTPAT, OEA) and duty drawback highly valued. Supervisory experience, including delegation, training, and performance management, preferred. Why Join Us? Impact: Your expertise will directly shape the efficiency and compliance of our global supply chain. Innovation: Work with cutting-edge systems and processes in a fast-paced, dynamic environment. Growth: Expand your skills through cross-border projects, leadership opportunities, and global exposure. Collaboration: Join a team of passionate professionals who thrive on solving challenges together. If you're ready to take your customs expertise to the next level and make a measurable impact on global trade, we'd love to hear from you. Apply today and help us build a smarter, more resilient supply chain. The base pay range for this role is $93,150 to $140,650 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Supply Chain & Operations Schedule - Full time Shift - No shift premium (United States of America) Travel - Not Specified Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Houston. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2022, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Houston team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR Bilingual English / Spanish a plus Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 #LI-MidSenior Level Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to *************************** as part of your application. We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities. Key Responsibilities Develop and execute marketing strategies to promote our construction services and enhance brand visibility. Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups. Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals. Conduct market research to identify new business opportunities and stay ahead of industry trends. Collaborate closely with company leadership to align marketing and customer outreach with business goals. Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness. Represent the company at trade shows, community events, and client meetings as needed. Provide creative ideas and initiatives to help grow the business and improve customer experience. Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Minimum 3 years of experience in marketing, business development, or customer-facing roles. Strong skills in digital marketing, content creation, and client communication. Self-motivated with the ability to work independently and manage multiple responsibilities. Excellent interpersonal, organizational, and communication skills. Experience with CRM platforms and marketing tools is preferred. Creative mindset with a proactive approach to problem-solving and business growth. Benefits Comprehensive health insurance package Retirement savings plan Paid vacation and sick leave Professional development opportunities Collaborative and supportive work environment

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cypress, TX. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal/sick days) 3 weeks vacation 401 K Retirement Plan (eligible after first year) Valuable experience Growth potential/Opportunity for advancement within my office Weekday schedule M-F; 8:00 a.m to 5:00 p.m. (Closed Sat/Sun) Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Description The INNIO Advantage:By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential Position Overview: The Customer Service Manager is responsible for overseeing the performance of aftermarket service contracts, including planning, execution, and compliance with CSA and MSA agreements. This role ensures timely billing, receivables collection, and financial KPI achievement. Additionally, the position assists Field Service Managers with scope changes and acts as the escalation point for all aftermarket issues. This is an onsite daily position based in Houston, Texas. Responsibilities: Ensure compliance with CSA and MSA contractual obligations throughout the entire contract lifecycle Act as the primary point of contact for contract execution, supporting customers and resolving escalations professionally Collaborate with the Service Staff Manager on commercial issues and territory performance through regular meetings Demonstrate proactive ownership of assigned commercial area, including revenue, contribution margin, and cash metrics Execute timely billing processes (within five days) and manage escalated receivables collection in coordination with HQ Cash Collection Coordinate with Service Analyst and Ops Finance for financial projections, revenue recognition, and cost control Oversee complex service jobs from proposal through completion, ensuring alignment with P&L targets and contractual terms Plan and liaise with internal teams (planners, plant, field service managers) and customers to schedule maintenance and ensure compliance Deliver monthly and quarterly KPIs and support Voice of the Customer initiatives to enhance satisfaction Partner with the Commercial team on offering decisions and revenue opportunities Act as escalation point for aftermarket issues, including non-standard service concerns Perform other related duties as assigned to assist with successful operations and business continuity Requirements: Bachelor's degree in Business, Law, Economics, or related field Minimum five (5) years of experience in contract execution or a similar role, with a focus on supporting customers Demonstrated experience in the energy, power generation, industrial equipment, or similar industry Proven experience applying accounting principles and navigating contractual legal frameworks Advanced Microsoft Office skills (Excel: VLOOKUP, IF formulas, pivot tables, Power Pivot; Word; PowerPoint; Outlook) Experience with business database software and data management Proficiency in English with the ability to read, interpret, and create documentation, reports, and compliance records Knowledge, Skills, & Abilities: In-depth understanding of service contract execution processes, financial planning, and compliance requirements Strong analytical skills for revenue forecasting, cost control, and KPI tracking Strong business acumen skills to drive decisions, manage contracts, and achieve P&L targets while ensuring compliance with contractual terms Ability to resolve escalated customer issues with patience and professionalism, applying strong negotiation skills to maintain positive relationships and high satisfaction levels Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment Ability to communicate clearly and effectively with internal teams and external customers Analytical and problem-solving skills to identify contract execution challenges, resolve customer escalations, and implement process improvements that ensure compliance and operational efficiency Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams Ability to work in office settings, including prolonged periods of sitting, computer use, and navigating workshop areas Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Maintenance Customer Service Manager - Galveston National Laboratory (GNL) - (2506254) Description Minimum Qualifications:Bachelor's degree in a related field and five years of related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position.)***Must also have the ability to obtain Department of Justice Security Risk Assessment (SRA) approval within 6 months. Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date. Preferred Qualifications:Five years of experience in managing staff or contractors.Experience with BAS software, drafting software, and/or electronic document management and utilization.High containment laboratory knowledge and experience Working knowledge of Building Automation Systems, Desigo software Certified Healthcare Constructor Certification.Certified Healthcare Facilities Manager Certification. Job Summary:Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities. Job Duties:Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performance appraisals.Supports departmental goals to increase UTMB customer and employee satisfaction.Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce.Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas.Develops close working relationships with strategic customers and partners.Determines and recommends the most efficient and effective methods of making repairs.Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic, and administrative facilities at UTMB.Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems.Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data. Ensures that assigned Preventive Maintenance procedures are properly followed.Perform detailed inspections of operating equipment, personnel activities, and plant facilities as necessary. Identifies and addresses deficiencies in a timely manner.Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints.Provides leadership to ensure employees comply with UTMB's high standards of workmanship and safety.Inform appropriate personnel of unusual conditions, problems, or deficiencies Provides guidance and training to emerging leaders.Provides feedback to maintenance staff regarding performance issues and maintains appropriate performance documentation.Mentors and provide guidance for maintenance staff.Provides mediation and conflict resolution for work groups and administers disciplinary action as necessary.Serves as primary contact for the maintenance and repair of all facilities on campus and some off-campus sites.Responsible for posting vacancy information, conducting employment interviews, and conducting departmental orientation of new hires.Arranges for the procurement of materials and services by the proper methods.Attend staff and safety training meetings, plant operation, maintenance, and other training courses as required. Trains personnel on operation and maintenance procedures.Follows and supports the SOPs and shift procedures established by the maintenance and utility departments.Oversees work area assignments to ensure schedules and budgets are met.Develops, manages, and monitors maintenance performance contracts, maintenance budgets, and purchase service contracts.Prepare technical specifications for equipment repairs and replacement contracts.Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMB departments.Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception to completion.Monitors and provides information to support any institutional accreditation relating to maintenance. Includes, but is not limited to JCAHO, AAALAC, etc.Benchmarks with others to develop “best practice” energy management programs.Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project management support.Provides detailed estimates and maintains cost control of major deferred maintenance projects.Help maintain and update the Facilities Renewal Resource Model (FRRM) database for the campus that reports to the University's governing body.Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contact other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone and may require reporting to campus after normal work hours.Responds to calls and actively participates in support of Capital Projects, working after normal hours as needed. May require presence on campus during project work to ensure continuity of efforts and other leadership support.Participates in disaster/hurricane preparedness, i.e., E1a (On campus ride out team) or E1b (Return to campus recovery team).Handles and maintains confidential documents and information.Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforce compliance.Performs related duties as required. Working Environment/Equipment/Location of Position: Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments. May be exposed to such occupational hazards as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Exposure to mechanical and electrical hazards, and may be required to work in high locations or crawlspaces.Exposure to areas under construction.Usual working conditions are found in craft shops and mechanical rooms.Exposure to adverse weather conditions or temperature extremes.Exposure to electrical/mechanical hazards.Proper safety and precautions must be closely observed when operating and repairing specialized equipment and systems.Climb ladders and stairways and work on building rooftops at high elevations.Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.May be required to work extended hours or rotating shifts.BSL3, BSL3E, and BSL4 bio-containment level laboratories.Stand Office Equipment. Other: Specific job requirements or physical location of some positions allocated to this classification may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance. Salary Range:Actual salary commensurate with experience. Qualifications Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-GalvestonWork Locations: 0610 - GNL Bldg 301 University Blvd. GNL Building, rm 6.200 Galveston 77555-0610Job: Engineering, Crafts, Trades & LaborOrganization: UTMB Health: RegularShift: StandardEmployee Status: ManagerJob Level: Day ShiftJob Posting: Nov 11, 2025, 9:43:44 PM

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process. Responsibilities: Customer Liaison: Act as the primary operational point of contact between internal teams and the customer's operations teams, managing day-to-day technical inquiries and fostering strong customer relationships. Operational Alignment: Collaborate with internal operations teams to ensure that the customer's operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules. Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer. Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders. Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations. Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes. Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations. Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer's advocate within internal project teams. Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations. Qualifications: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries. Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity. Proven experience managing incidents, escalations, and operational communications between technical teams and customers. Strong understanding of data center infrastructure (mechanical, electrical, and critical systems). Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances. Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus. Strong customer relationship management skills and a proactive, solutions-oriented approach. ITIL Certification or equivalent operational management frameworks preferred Experience with hyperscale data center environments preferred Knowledge of cloud infrastructure and associated customer technologies preferred Ability to travel up to 25% Education / Certifications: Bachelor's degree in Engineering, Information Technology, or a related field. Equivalent experience will be considered. CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

About the Company: Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team. Job Summary: Meneses Law is looking to hire an exemplary customer service supervisor (CSS) to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CSS will play a collaborative role in growing and implementing standards and processes. CSS will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in customer service and company policies. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed. Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance. Demonstrate exceptional communication skills, both over the phone and in writing. Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments. Must be able to work independently and with minimal supervision. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Required Skills/Abilities: Must be able to communicate in English and Spanish. Excellent verbal and written communication skills. Excellent organizational skills, time management skills, and attention to detail. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Proficient with technology and ability to learn our software systems. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Ability to motivate groups of people to complete a project in a timely manner. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite and MacOS systems. Self-motivated with excellent interpersonal skills. Friendly and strong commitment to customer service. Ability to work in a fast-paced environment. Able to type 45 WPM or more. Education and Experience: Bachelor's degree At least 1-3 years of customer service management procedures or operations. Job Types: Full-time Compensation: Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions. Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to: Earn $52,000 Salary Be part of a positive culture Earn individual and team incentives Start an incredible career Benefits for Working at Meneses Law: Generous compensation Work with state-of-the-art technology Name Recognition & Prestige Immigration Law Firm Sophisticated, Challenging Work Meaningful Career Advancement Opportunities Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays. Work Life Balance Schedule Birthday and Anniversary rewards

Schedule: Varied Sat/Sun or Sun/Wkday Hours: As early as 6:00am and as late as 8:30pm Supervises Positions: Lead Customer Service Representatives, Customer Service Representatives General Summary The CSR Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Supervisor prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive discipline actions to be taken in accordance with client policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols. Duties & Responsibilities Supervises and monitors the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met. - 35% Prepares and delivers performance reviews for assigned staff. Ensures detailed constructive feedback is provided immediately on performance, develops action plans and strategies for continuous improvement, and provides ongoing mentoring and support. - 20% Manages escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner. - 15% Collaborates with management in recommending the appropriate action to be taken in accordance with client's progressive discipline policy to address ongoing performance and conduct issues. - 10% Reviews financial reports for the purpose of auditing inventory and processed transactions. - 10% Approves time off requests to ensure adequate staffing. Monitors and tracks daily time and attendance to include breaks and lunches. - 10% Knowledge, Skills and Abilities Strong supervisory skills. Strong customer service skills with an expertise on de-escalations and negotiations. Excellent communication (written and verbal) and interpersonal skills. Working knowledge of personal computers and related software including Microsoft Office. Ability to make sound decisions based on client's policies and procedures with minimal assistance. Ability to work in a team environment and be open to change. Ability to maintain confidentiality. Knowledge of the State statute and requirements for toll violation and collection processes. Ability to have a proactive approach and prioritize tasks using effective time management skills. Must possess keyboarding skills of 35 wpm. Work Environment Locations are physically comfortable within an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Travel to and from different worksites may be required which may expose the individual to less than optimal weather conditions. Physical Demands The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Position Type and Typical Hours of Work This is a full time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends. Required Education / Experience • High School diploma or G.E.D. equivalent required from accredited institution. • Minimum four years of experience in customer service and/or call-center environment. • Minimum three (3) years' previous relevant leadership or supervisory experience required. Other Duties This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt **Summary of the Role** The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. **Responsibilities** + Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. + Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. + Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. + Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. + Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key customers. + Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. + Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. + Must maintain 100% commitment to safety policies and procedures. + Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. + Support Customer Service Sales Reps by processing requests for quotes and orders. + Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. + Perform other duties as trained and qualified for. **Skills and Abilities** + Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome + Ability to work independently and prioritize responsibilities + Must have a sense of "team" response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. + Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. + Inherently possesses a contagious "can-do" attitude that energizes the workgroup and those around them + Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints + Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner + Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers + Ability to manage teams **Minimum Qualifications** + 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. + 1-3 years of supervisory or leadership experience. + Strong knowledge of CRM systems, ERP systems, and order management processes. + Proven ability to manage competing priorities in a fast-paced, high-volume environment. + Excellent communication, coaching, and conflict resolution skills. + Strong Microsoft Office skills including PowerPoint and Excel. + Previous experience utilizing an ERP system. + Reliable transportation is a must. + Ability to work overtime, as required + Ability to work nights and weekends, as required. **Preferred Qualifications** + Industrial setting experience **Physical Requirements and Work Environment** This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. + Ability to work in a stationary position for extended periods of time. + Frequent operation of a computer, keyboard, mouse, and other standard office equipment. + Ability to comprehend and follow instructions and safety procedures. + Ability to read, write and communicate in English + Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. + Ability to respond to safety signals, alarms, and verbal instructions. + Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. + Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. **Total Rewards** + Competitive compensation plan, with a bonus potential + Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire + 401k with company match + Paid vacation, holidays and sick time **Equal Opportunity Employer** It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. Responsibilities Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. Support conflict resolution and escalation management with key customers. Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. Must maintain 100% commitment to safety policies and procedures. Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. Support Customer Service Sales Reps by processing requests for quotes and orders. Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. Perform other duties as trained and qualified for. Skills and Abilities Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome Ability to work independently and prioritize responsibilities Must have a sense of “team” response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. Inherently possesses a contagious “can-do” attitude that energizes the workgroup and those around them Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers Ability to manage teams Minimum Qualifications 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. 1-3 years of supervisory or leadership experience. Strong knowledge of CRM systems, ERP systems, and order management processes. Proven ability to manage competing priorities in a fast-paced, high-volume environment. Excellent communication, coaching, and conflict resolution skills. Strong Microsoft Office skills including PowerPoint and Excel. Previous experience utilizing an ERP system. Reliable transportation is a must. Ability to work overtime, as required Ability to work nights and weekends, as required. Preferred Qualifications Industrial setting experience Physical Requirements and Work Environment This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

Job Title: Customer Service Representative Job Category: Other Description: The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls Continually maintains working knowledge of all company products, services, and promotions Working to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Able to work evening and weekends Ability to multitask and able to work in a fast-paced environment Qualifications: High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedure Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Able to multitask and work in a fast-paced environment Benefits: Heath insurance Dental insurance Vision insurance PTO View all jobs at this company