Customer service manager jobs in Beavercreek, OH

Compensation: $90,000 annually plus bonus potential Hauser Air Cincinnati, in partnership with American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off & holiday pay Company-paid life insurance Take-home company truck / fuel / maintenance Responsibilities: What You'll Do: Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching Oversee daily operations to ensure safe, efficient, and high-quality service delivery Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits Resolve customer issues and ensure top-tier customer satisfaction Coordinate with dispatch to optimize technician selection and scheduling Conduct job site inspections and monitor workmanship standards Track departmental operations, inventory, tools, vehicles, and maintenance Ensure compliance with safety regulations, company policies, and local codes Provide ongoing on-the-job training and development for technicians Lead weekly technician meetings and monitor key performance indicators (KPIs) Qualifications: What You'll Bring: 5+ years of HVAC service experience Strong knowledge of gas piping, electricity, plumbing, and air flow Unrestricted Journeyman license and HVAC code knowledge (preferred) Valid driver's license with a good driving record Strong leadership, communication, computer, and math skills Ability to manage people, operations, and budgets effectively Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Manager for TQL, you will be leading a team based in Cincinnati who is directly responsible for the daily support of our sales teams. This team works second shift and works in unison with team based in San Antonio. This role includes supervising team performance, interviewing, hiring, and coaching team members and leadership, ensuring sales accounts are supported, and conducting regular account reviews to reallocate resources. Historically we promote internally, but our rapid growth and expansion has created an opportunity for a highly driven leader to join the TQL team. What's in it for you: * $75,000-$90,000 base salary, performance bonuses and long-term incentive program * Join a well-established, respected industry leader and brand * Comprehensive benefits package with 401k and company match * We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022) What you'll be doing: * Provide daily support and leadership for team members and internal customers * Manage team performance, ensuring all metrics and KPIs are met * Interview, hire, onboard and train a high performing support team * Work directly with Sales Managers and Directors to staff and allocate support resources appropriately * Identify team and department process improvements and efficiency gains * Provide and develop strategic solutions for process enhancements * Monitor reporting and analytics specific to your department's needs and communicate to senior leadership * Collaborate with department analyst team to develop and refine service commitments * Work with the Learning and Development department to help maintain and continuously enhance training programs * Occasional travel to San Antonio * Ensuring employees maintain the highest level of integrity * Continuous focus on leadership development of Supervisors and Team Leads What you need: * Bachelor's degree preferred * Experience directly supervising mid-to-large teams * 5+ years of people management experience * Call center, logistics, or service-based industry experience required * Demonstrated ability to coach, lead and motivate others * Excellent verbal and written communication skills * Moderate MS Suite skills - Outlook, Word, Excel * Experience in a fast-paced environment with rapid and everchanging priorities * Ability to work a flexible schedule in a 24/7/365 environment Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Candidates must complete an application at: ************************************************ At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists. Preferred experience: * Large-Scale DC Scheduling Management (1M+ sq. ft.) * AI/Advanced Dock Optimization Software Experience * End-to-End Inbound/Outbound Flow Control * Yard Management System Proficiency * Strategic Planning & Continuous Improvement Position Responsibilities * Provide data and reporting to the customer, including regular KPI reporting and commentary * Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing) * Follow up on late orders, product availability, carrier rescheduling * Address customer requirements shortcomings - quality concerns, volume spikes, etc. * Handle all customer requests for exception management with Operations * Review forecast data provided by the customer with Operations Optimization * Develop the production schedule * Evaluate demand against open orders * Collaborate with the customer on builds * Review labor planning with Workforce Management; analyze underperforming or inefficient builds * Develop the production schedule * Evaluate demand against open orders * Collaborate with the customer on builds * Review labor planning with Workforce Management; analyze underperforming or inefficient builds Job Qualifications * Bachelor's degree * Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access) * Proven ability to analyze data and provide recommendations based on analysis * Strong interpersonal and communication skills 2 years of supervisory experience * Ability to travel as needed across additional CJ Logistics facilities Why You'll Love This Role: * You'll work with a team that values collaboration, innovation, and continuous improvement * Every day presents new opportunities to grow, lead, and make an impact * Salary Range: $71,000 to $90,000 per year * Schedule: Monday - Friday 8am - 5pm business hours - Ability to manage business needs across 3 shifts * We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement. CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Candidates must complete an application at: ************************************************ 'At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.'

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose + Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities + Conduct research and analysis on customer needs, market trends, and competitive activity. + Execute rapid testing protocols with real and synthetic customers to validate concepts. + Synthesize findings into actionable recommendations for prioritization and launch. + Collaborate with design, product, and marketing functions to shape propositions. + Assist in building business cases for high-priority growth opportunities. What Success Looks Like + Producing insight and recommendations that directly shape client growth decisions. + Effectively applying proprietary methods to accelerate and de-risk validation. + Building skills in structured problem-solving and client engagement. Basic Qualifications: + 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: + Demonstrated consulting experience with client-facing delivery. + MBA or relevant innovation program experience a plus. + Strong research and analysis skills. + Exposure to concept testing, prototyping, or agile product/service development. + Excellent communication and collaboration skills. + Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York/New Jersey $59,100 to $196,000 Washington $68,000 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Frost Brown Todd LLP is currently seeking a full-time Counsel - Client Engagement Terms to join our firm. This individual will be responsible for reviewing, revising, and sometimes negotiating client terms of engagement for both legal and non-legal engagements, including outside counsel guidelines, firm-drafted engagement letters, client-drafted engagement letters, professional services agreements, nondisclosure agreements, business associate agreements, requests for proposal, and similar documents. Key Responsibilities: Review, analyze, and revise documents that establish the terms of engagement for the firm's client relationships to ensure legal compliance, accuracy, and alignment with the firm's objectives. Such documents include outside counsel guidelines, engagement letters, professional services agreements, nondisclosure agreements, business associate agreements, requests for proposal, and similar documents. Coordinate as necessary/appropriate with a team of subject matter experts (such as billing/finance, privacy, and information security personnel) in the review, analysis, and revision of terms of engagement. As requested by the Office of General Counsel or a relationship attorney, communicate directly and negotiate with clients concerning proposed revisions to terms of engagement. Use Intapp Terms to document accurately and comprehensively the status of all client terms of engagement. Identify, research, and correct errors, inaccuracies, and inconsistencies between client information and terms of engagement as found in relationship documents versus the client information and terms of engagement recorded in firm systems. Advise on legal risks associated with client-proposed terms of engagement and propose practical solutions to or compromises for those risks. Ensure compliance with applicable laws, regulations, professional responsibility rules, and firm policies in connection with terms of engagement. Perform other duties as assigned by firm's General Counsel, Deputy General Counsel, or Conflicts and Client Intake Counsel. Regular, predictable, and punctual attendance at the designated worksite. In person interaction with other FBT personnel, clients and/or representatives at the worksite. Job Requirements: JD degree and 3+ years of legal experience in a law firm. Active bar license in good standing in the individual's state of residence. Knowledge of and experience with contract negotiation, review of legal documents, and legal risk assessment. Strong analytical and critical thinking skills. Good working knowledge of Rules of Professional Conduct and ethics and risk management issues within a law firm. Experience with Intapp Terms strongly preferred. Experience with Intapp Conflicts and New Business is a plus. Excellent interpersonal and negotiation skills with the ability to effectively and diplomatically resolve points of disagreement with clients and relationship attorneys. Excellent organizational and priority setting skills, with the ability to work efficiently and independently on multiple projects with shifting priorities and tight deadlines. Ability to effectively present information in one-on-one and small group situations. Demonstrated commitment and adherence to maintaining the highest level of confidentiality. Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). The pay range for this role accounts for the wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. For applicants physically based in either California or Washington, D.C., a reasonable estimate of the current annual range is $155,000-$173,000. For applicants physically based in Denver, a reasonable estimate of the current annual range is $140,000-$167,000. Actual pay will be determined based on skills, relevant experience and other job-related factors, consistent with applicable employment laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Consistent with the requirements of applicable state and local laws, including San Francisco Fair Chance Ordinance and City of Los Angeles Fair Chance Initiative for Hiring Ordinance, Frost Brown Todd will consider for employment all qualified applicants, including those with arrest and/or conviction records. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status. The application deadline for this position is December 1st, 2025.

Job DescriptionSalary: Customer Success Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Success Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Responsibilities: Drive customer satisfaction and growth among a portfolio of our existing customers. Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. Design, plan and coordinate program activities to help drive program success and participation. Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications: Bachelor's degree required. 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. Proficiency with Microsoft Office Suite including Excel and PowerPoint required. Ability to be flexible and adaptable. Ability to prioritize, execute projects, and manage time effectively. Empathetic, customer-first attitude. Experience with SaaS, required. Strong communication and interpersonal skills to effectively interact with customers and colleagues. Willingness to travel and adapt to changing schedules and environments. The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website. Travel Requirements: Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at *************************.

Setting/Hours: Hybrid - Flexible Remote | 8-5 Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Title: Customer Success Director Job Description: We are seeking a highly motivated and experienced Customer Success Director to lead our customer success team. The ideal candidate will be responsible for developing strategies to enhance customer satisfaction, retention, and growth. The role requires strong leadership skills, strategic thinking, and the ability to drive results. Key Responsibilities: - Develop and implement customer success strategies and initiatives to improve customer satisfaction and retention. - Lead, mentor, and manage the customer success team to achieve performance goals. - Collaborate with cross-functional teams to ensure seamless customer experience and resolve issues promptly. - Analyze customer data to identify trends and opportunities for improvement. - Build and maintain strong relationships with key clients and stakeholders. - Ensure customer feedback is effectively used to drive product and service enhancements. - Develop and monitor metrics to measure customer success and team performance. - Communicate effectively with executive leadership on customer success strategies and progress. Required Skills: - Proven experience in a senior customer success role, preferably within a similar industry. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Strategic thinking and problem-solving abilities. - Ability to analyze and interpret data to inform decision-making. - Strong organizational and project management skills. - Familiarity with customer relationship management (CRM) software. - Ability to work collaboratively across departments to achieve common goals. Qualifications: - Bachelor's degree in Business, Marketing, or a related field;Master's degree preferred. - Minimum of 8-10 years of experience in customer success or related roles. - Proven track record of driving customer satisfaction and retention. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Dynamic and collaborative work environment. Application Process: Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs Proactively identifies risks to customer satisfaction and takes immediate action to rectify Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals Ensures performance management programs are executed and that goals are being met consistently Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation Identifies specific areas of opportunity across the business for enhancing our customer experience Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business Learns from best-in-class customer strategies where appropriate and leads continuous improvement Leads end-to-end delivery of multiple key projects and large product rollouts Develops project budgets, plans and strategies that support the Customer Experience goals Works cross-functionally to champions change management and drives toward customer focused organization Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant Develops and leads customer briefings Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies Min USD $74,500.00/Yr. Max USD $94,244.00/Yr. Qualifications Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience Required competencies: · Proven experience and skills in customer service and remote management of a team · Demonstrated comprehensive working knowledge of contact / call center operations, performance metrics and technology · Working knowledge of order management and case management technology · Strong interpersonal and relationship skills · Analytical and problem-solving skills · Strong project management skills; working knowledge of group infrastructure · Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust · Strong communication and presentation skills, both verbal and written · Ability to influence change across internal teams, stakeholders, partners and leadership · Capable of developing high-performing teams and building a strong talent bench · Ability to effectively prioritize work and manage competing priorities · Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: · ITIL Certification, preferred · IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications

Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry. Position Overview As a Customer Service Lead, you'll play a hands-on role in supporting daily membership and training operations. You'll ensure accounts, scheduling, and service delivery are executed with accuracy and care - helping to retain members, reduce errors, and maintain smooth operations. This position is ideal for someone who's detail-oriented, dependable, and ready to grow within a fast-paced, customer-focused environment. What You'll Do Manage daily account operations, including freezes, billing, renewals, and membership updates. Oversee scheduling and support for training sessions to ensure accuracy and completion. Ensure new member and client onboarding is completed correctly and with a high level of service. Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager. Resolve member and client concerns quickly and professionally, escalating complex issues when needed. Support trainers and service staff with scheduling, materials, and adherence to service standards. What Success Looks Like Accounts are accurate, current, and error-free. Training sessions are properly scheduled and executed. Member and client issues are resolved promptly and courteously. Retention and satisfaction scores consistently improve. Daily operations run smoothly with minimal escalation required. Who You Are Organized, reliable, and detail oriented. Customer-service driven with excellent communication skills. Skilled in multitasking and managing administrative systems. Calm under pressure and proactive in solving problems. Motivated to grow into higher leadership or management roles. Compensation & Benefits Annual salary range: $35,000-$40,000, based on experience and performance. Health, dental, and vision benefits. Employee discounts on retail, training, and membership. Opportunities for career advancement within a growing company. Join the Midwest Shooting Center Team If you're ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES - RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR): Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Support front end staff by ringing transactions Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Flexible Scheduled & Excellent Pay Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 with UC Heath Medical Center located in Cincinnati, OH. Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control departmentlead teams and departmental projects and initiativeseffectively manage the Unit Operating Systemmonitor compliance and reach project target dates of completionsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringexperience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service deliverycustomer service and guest satisfaction focus in a healthcare or hospitality settingstrong leadership skills and has the ability to work independently to drive programexperience effectively managing projects within agreed upon timelinesresults and safety drivenproficiency with computers and other technology Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Job Description Report to: Store Manager Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors. Utilize staff on duty efficiently - help build a strong and motivated store team. Emphasis on customer service and production. Promote sales growth and attend to store merchandising. Ability to supervise without showing partiality. Aware of store safety and security. Assist customers quickly and courteously with their purchase. Maintain a pleasant environment in the store among customers and store staff at all times. Will be fair-minded but firm in direction. Maintain proper handling of merchandise according to store standards/procedures/policies. Sufficient mathematical skills to use cash register and complete paper work. Will do daily paper work in absence of Store Manager or Assistant Manager. Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately). Must possess a valid driver's license, maintain adequate insurance and pass a background check. Work cooperatively with store management and staff. A good communicator with store management and staff. Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires. Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock. Help maintain store appearance - maintenance, such as dusting, sweeping as necessary. Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store. Aware of shrinkage - internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs. Employee will have occasional short deadlines and work environment hectic with occasional high stress. Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc. EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED A high school diploma or equivalent is required. A minimum of one year retail sales experience is required. HOURS WORKED The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.. NUMBER OF DAYS WORKED May vary, but normally five days a week. OVERTIME HOURS Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company. PHYSICAL DEMANDS For the purpose of determining the frequency of an activity, please refer to the following table: Never: 0% (0 Min. to 6 Min.) Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.) Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.) Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.) STANDING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job WALKING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job SITTING Occasionally (1-33%) Activity: Paperwork CLIMBING Occasionally (1-33%) Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required. BENDING Occasionally (1-33%) Activity: Normally stocking and display setup. STOOPING/KNEELING: Occasionally (1-33%) Activity: Brief stocking, bagging. Preferred, but not required. REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%) Activity: Textile transfer. TWIST AND TURN: Occasionally (1-33%) Activity: Normally stocking and display setup LIFTING Frequently (34-66%) Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help. CARRYING Frequently (34-66%) Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help PUSH/PULL Frequently (34-66%) Activity: Attend to store merchandise and displays, moving of textile rack and buggy COORDINATION Eye, Hand, Foot Continuously (67-100%) Activity: Performing normal duties of position TALKING/HEARING/SEEING Continuously (67-100%) Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required. MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%) Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor. ENVIRONMENTAL CONDITIONS Indoors 100% Hazards include rolling racks, furniture, and other equipment HAND COORDINATION RIGHT LEFT BOTH FREQUENCY Major Hand X Continuously (67-100%) Fine Manipulation X Frequently (34-66%) Gross Manipulation X Frequently (34-66%) Simple Grasping X Frequently (34-66%) Power Grip X Occasionally (1-33%) Hand Twisting X Occasionally (1-33%) Fingering X Continuously (67-100%)

Five Star Home Services - Lead our plumbing service team and build a career where your leadership drives exceptional customer experiences and real community impact. Why Five Star? You'll join a team that measures success by customer satisfaction and community impact. This is a leadership role with clear KPIs, room to grow, and a culture that gives back. Location: Xenia, OH - based in our Xenia office with daily field leadership responsibilities. Why this role grabs attention: You'll run day-to-day field operations for our Xenia office, coach and grow technicians, and own service KPIs that matter - all while working for a company that gives back to the communities we serve. What you'll do (quick snapshot) • Lead, coach and develop a high-performing plumbing service team. • Ensure timely dispatching, accurate scheduling, and efficient workflow. • Resolve escalations and protect our 5-star reputation. • Hit revenue, margin, and average-ticket targets; monitor weekly/monthly performance. • Run training, ride-alongs, truck audits, and safety compliance. • Coordinate with install, sales and office teams for seamless operations. (Full job expectations and KPIs on the role scorecard.) What success looks like (measurable targets you'll lead) • First-Time Fix Rate: 90%+ • Customer Satisfaction: 4.8/5+ survey/online review score • Technician Retention: 85%+ annually • Callback/Warranty Rate: < 3% • On-Time Dispatch Rate: 95%+ • Training Completion: 100% of assigned training goals • Safety: Zero preventable incidents. (These KPIs come from the Service Manager Job Scorecard.) Candidates thrive here if they embody our CORE VALUES Relentless: Drive service excellence, solve problems quickly, and lift the team. Passionate: Invested in people, customers, and continuous improvement. Expert: Bring deep plumbing knowledge and lead with technical accuracy. Integrity: Make ethical decisions and ensure every job meets our standards. Generous: Mentor others, share knowledge, and foster a collaborative culture. (See how these values map to daily expectations in the scorecard.) Job Scorecard Plumbing Service … Qualifications - what we're looking for 5+ years plumbing service experience; 2-3 years supervisory/management experience. Strong knowledge of residential plumbing systems, diagnostics, repairs, codes and safety. Proven ability to lead field teams, manage schedules and improve technician performance. Valid plumbing license where required by local/state law. Comfortable with dispatching software, performance reporting, and data-driven decisions. High school diploma or equivalent; trade school or apprenticeship preferred. (Full competencies and responsibilities are documented in the role scorecard.) How to apply: Click Apply on Indeed and upload your resume - tell us about a time you improved a team's first-time fix rate or reduced callbacks. We read every application. Five Star Home Services is an equal opportunity employer. We look forward to seeing how your leadership and values align with ours.

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Salary: $50k to $60k may go a little higher DOE plus bonus and full benefits. The role is to run/lead for the bank vault which will be tellers and supervisors Provides daily supervision, leadership, coaching and feedback to a department of employees within Cash Vault Services. Ensures unit produces accurate work efficiently and within established time frames. RESPONSIBILITIES: Leads and supervises the department's accurate, timely, and efficient processing of cash, coin, check, mixed deposit, ATM, coin, and change-order processing. Responsible for employees processing deposits on any currency counting equipment including mid-level and high-speed sorters. Attains unit's assigned financial goals as well as provides support and feedback for the attainment of the entire site's financial goals. Ensures all work within the unit is processed within established time frames. Reports any deficiencies and corrective action plan to CVS Manager. Monitors adherence to established error correction response times. Independently researches complex out-of-balance transactions and provides necessary approvals or notifications. Ensures compliance with and training on all company policies including state and federal regulations. Adheres to audit controls to consistently achieve satisfactory audit ratings. Ensures compliance with and training on customer-specific processing requirements and meets all audit expectations. Provides input to CVS Management team for assigned team members on decisions including salary planning, performance management, hiring and termination recommendations. Delivers supporting documentation to team members. Identifies, documents, shares, and implements process improvement opportunities with site management. Plans weekly schedules for team members, monitors tardiness and attendance, and delivers any HR-supported constructive action. Monitors daily, weekly and monthly productivity standards, hold team members accountable for meeting or exceeding goals and recognizes success. Ensures all safety and security procedures are followed by the employees, and reviews film for support. Provides active coaching, training, and mentoring to achieve these results. May represent Cash Vault site on internal and external customer interactions. May act as CVS Manager in their short-term absence. Recruits and trains new employees. Ensures CVS Branch meets quality and production standards. Performs other duties as required. SUPERVISORY RESPONSIBILITY: Daily coaching, mentoring, and supervision of Production Supervisors. SKILLS/QUALIFICATIONS: 3 - 5 years of experience leading and supervising a group of production employees. 3 + years' active experience in a money room or cash operation preferred. Experience working in a fast-paced, repetitive process and secure production environment. High school diploma or general equivalency diploma required or equivalent work experience. Bachelor's degree preferred. Familiarity with Microsoft Office products such as Word, Excel, Outlook, and PowerPoint. Excellent written, verbal, mathematic and comprehension skills. Ability to give clear oral and written instructions and have the ability to train and lead employees. Must be able to clearly communicate effectively, both orally and in written documents, with customers, colleagues, and supervisors in person and by radio or telephone, before groups and in interpersonal situations. WORK SCHEDULE: Requires a flexible work schedule based on operational needs. Variable working days and hours based on location, staffing levels and work activities. Overtime, weekend, and holiday work may be required.

Zone Manager - Retail EMPLOYMENT CLASSIFICATION: Full Time DEPARTMENT: Retail Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. DUTIES AND RESPONSIBILITIES: Service: Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures Operations: Facilitate opening and closing of stores Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions Ensure store merchandising standards are consistently executed per the company guidelines Coordinate, monitor and align team resources to maximize sales and service potential Resolve basic IT /register issues and escalate as necessary Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately Prepare for and participate in inventories; verify high risk counts Financial/Business: Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Communicate daily with the team; look for additional ways to drive business through product, processes, or people People/Leadership: Serve as the Manager on Duty providing leadership during assigned shifts Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Monitor and address performance issues in a timely manner through a partnership with AGM or GM Contribute feedback on Associate reviews and provide input on Associate counseling Other duties as assigned

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About ePremium We are passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded with a team of brilliant and experienced individuals and leaders. Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning and winning. Our business is dependent on happy clients who understand and participate in the ePremium vision. Summary The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics. Job Description Summary The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics. * Have direct leadership of a team of supervisors, leads, and associates * Plan for, communicate, manage, and track daily activities * Manage and direct activities to meet performance metrics * Manage on-site and off-site teams * Provide on-going coaching and training to associates * In collaboration with others, design or redesign workflows and processes * Act as the point of contact for various service-related tasks * Support other department leaders and associates in the delivery of ad hoc tasks and activities * Maintain knowledge of all company products and programs * Facilitate regular one on one meetings and periodic performance reviews with associates * Perform quality management in real time and using call/chat recordings * Provide mentoring, coaching, and ongoing training Focus on high levels of customer satisfaction with clients * Work in partnership with the Sales organization; will work daily with Sales Executives * Leverage existing clients for new/additional business, proven ability with upselling Qualifications What We're Looking For (Minimum qualifications) * 5 years' experience with customer service-related roles * 2+ years of call center management experience * Demonstrated professionalism with other associates and other departments * Considered a subject matter expert on customer experience and providing positive feedback * A self-motivated leader with strong communication skills * Ability to work well in a team environment * Ability to build and foster a positive working environment * Proven time management, project management and organization skills * Handles change well and can coach change management for others * A results-orientated attitude with a desire to continuously learn new skills * Creative problem solving skills * Ability to learn proprietary software * Willingness to perform work alongside associates as needed Education Requirements * College degree or post high-school education * Customer Service Certifications a plus Type * Full time, Salary, Exempt Location * Mason, Ohio * We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include * Competitive Pay * Health Insurance: Medical, Dental, Vision and Prescription Plans * Health Savings Accounts * Flexible Spending Account * Dependent Flexible Spending Account * Critical Illness * Accident * Retirement Savings Plan (401K) with discretionary company match * Short and Long Term Disability * Company Paid $25,000.00 life insurance * Supplemental Life and AD&D Insurance * Employee Assistance Program * Paid Holidays * Paid Vacation * Paid Volunteer Time * Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #inhabithires

Job Title: Kid Zone Staff FLSA Status: Non-exempt Pay: $10.70/hour Status: Part time This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Child Watch is a member service that provides a safe and fun environment for the care of children while parents/caregivers use the YMCA facilities. It is the expectation that all Child Watch Team Members are committed to providing a quality experience to children and parents that focuses on belonging while building relationships among youth and within families. ESSENTIAL FUNCTIONS: Provides a safe, caring and enriching environment within the established guidelines. Nurtures children through purposeful play and belonging in youth and relationships among youth and within families. Supervises the children and all activities including ADA accommodations where appropriate. Follows all procedures and standards. Makes ongoing, systematic observations of each child. Cultivates positive relationships, and maintains effective communication with parents. Maintains program site and equipment. Maintains required program records. Performs other duties as assigned. Responsible for cleanliness of the Child Watch room and its contents. YMCA COMPETENCIES (Leader): Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. QUALIFICATIONS: Minimum of 14 years of age providing student work permit where required by state law. CPR, First Aid, AED certifications and Child Abuse prevention training within 30 days of hire date. Previous experience working with children preferred. Ability to plan, organize and implement age-appropriate activities. Interest in serving a diverse population. Ability to develop positive, authentic relationships with people from different backgrounds. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA). WORK ENVIRONMENT & PHYSICAL DEMANDS May not change diapers. Parents should be contacted in a timely manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to plan, lead and participate in activities.