Customer Service Supervisor
Customer service manager job in Bend, OR
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements
Job Summary:
We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include:
Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Visit *********************************** to learn more!
Customer Service Manager
Customer service manager job in Bend, OR
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities:
* Perform duties as front-end manager
* Assist customers with returns
* Manage registers
* Assist customers as needed
* Provide excellent customer service
Starting full-time range - $21.00 - $22.00 per hour
Job Description - Requirements
* Excellent Customer Service Skills
* Basic Computer Skills
* Desire To Learn
* Trustworthy And Dependable
* Super Friendly
* Previous Work References
If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.
Full-Time Benefits include:
* Competitive Wages
* Medical, Dental and Prescription Benefits
* 401(k) Program with Company Match
* Paid Vacation
* Sick / Personal Pay (SPP)
* Employee Discount
* Life Insurance and Long Term Disability Insurance (LTD)
* Flexible Spending Plan
* Holiday Pay
Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call **************.
Sales and Service Leader - Full Time
Customer service manager job in Bend, OR
Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.
Key Responsibilities
* Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
* Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
* Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
* Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
* Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards
* Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
* Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience
Flexible Scheduling and Reliability
* Must meet the required minimum number of weekly shifts/hours
* Full Time: 30-40 hrs/week
* Be available during peak retail operations (nights, weekends and holidays)
* Punctuality and consistent attendance
Qualifications/Experience
* Minimum 2 years of leadership experience in a retail, hospitality, or service environment
* Proven ability to coach and inspire teams to achieve goals
* Strong sales and client service skills
* Excellent communication and interpersonal skills
* Comfortable in a fast paced and dynamic environment
* Quick learner with ability to absorb and share product knowledge and training
* Physically able to lift and carry up to 50 pounds
While at Sephora, you'll enjoy
Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
$24.00 - $31.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.
Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Reception/Customer Service
Customer service manager job in Prineville, OR
Job Description
Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions: o Welcome face of the Agency to people that call on the phone and walk in the front door. o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. o Answer multi-line phone system and distribute calls to the team accordingly. o Supporting teammates with follow-up for clients and prospects. o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs. o Retrieve, open and distribute mail accordingly. o Process main email inbox and deliver to appropriate team member. o Process all outgoing mail. o Input Claims into the agency management system. o Process web downloads. o Maintain cleanliness, organization and restocking coffee supplies of office lobby. o Keep on-going inventory office supplies and order new supplies as needed.
Food Services Lead
Customer service manager job in Bend, OR
TITLE: Food Service Lead
Food Services Manager
DEPARTMENT: Food Services
DATE LAST REVIEWED: August 2024
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Food Services Department is a high-volume service department that provides food and beverage services including patient room service and a retail Café.
POSITION OVERVIEW: The Food Service Lead is the resource for front line caregivers and a liaison to mangerial positions in Food Services. This position makes decisions to ensure all food services are being provided successfully including staffing, purchasing and daily operations. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Provides daily oversight and support to frontline caregiver tasks throughout Food Service department. Follows up with caregivers daily to make certain that all work is completed and signed off for quality documentation.
Acts as “person in charge” (PIC) in the absence of food services manager and supervisors. Cross-trained throughout the department to assist working stations as needed. Performs special assignments when needed including food production, customer service, room service, catering, café, event management.
Communicates direction, guidance and assignments to other caregivers.
Orders, organizes, and properly stores equipment and supplies. Will be required to work freight by putting away supplies and ensuring our stockrooms are clean and organized.
Communicates with Facilities Services regarding unsafe or broken equipment.
Collaborates with the supervisor on monthly and daily staffing including daily assignment of location, work, side work and extra duties or projects for the other caregivers.
Demonstrates effective skills with communication, organization, and management of assigned work.
Works independently and with the team.
Works in a fast-paced environment with frequent interruptions.
Collaborates with the supervisor, assists with scheduling, training, and orientation of new caregivers. Provides ongoing training and mentorship to ensure caregivers maintain competencies.
Performs office procedures, records and data management, phones, reception, filing, and correspondence.
Assists with and makes decisions regarding resolves any scheduling issues as directed and/or as the need presents.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: High School diploma or GED.
Preferred: Hospitality, business, nutrition, or related education.
LICENSURE/CERTIFICATION/REGISTRATION
Required: State/county food handler card.
Preferred: ServSafe Manager Certification.
EXPERIENCE
Required: Three years of food service or nutrition experience.
Preferred: Management, leadership, Customer Service or supervisor experience.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%):, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, , using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Sitting, Climbing ladder/step-stool, Keyboard operation.
Never (0%): Operation of a motor vehicle, Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
Variable (United States of America)
Is Exempt Position?
No
Job Family:
COORDINATOR FOOD SERVICES
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time:
Auto-ApplyService Supervisor
Customer service manager job in Madras, OR
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, OR SERVICE SUPERVISOR: Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
* Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
* Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
* Computer skills, including Microsoft Office suite.
* Leadership skills and mindset.
* Ability to maintain good customer and employee relations.
* Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Service Supervisor
Customer service manager job in Madras, OR
Job DescriptionPAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, ORSERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Service Supervisor
Customer service manager job in Madras, OR
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, OR SERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Call Center Manager
Customer service manager job in Bend, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyLine Service Manager
Customer service manager job in Redmond, OR
The Line Service Manager is responsible for overseeing day-to-day line service operations, basic facility upkeep, and fueling support for our training campus. This role ensures safe, efficient, and well-coordinated operations across the ramp, hangars, and support areas.
You do not need prior aviation fueling experience-training will be provided. We are looking for a hands-on leader with strong work ethics, basic mechanical aptitude, and the ability to manage a small team in a fast-moving environment.
Line Operations & Team Leadership
Lead and supervise the line service team to ensure safe and efficient daily operations.
Manage aircraft parking, towing, fueling support, and general ramp activities (training provided).
Train staff on daily tasks, safety procedures, and customer service expectations.
Maintain shift schedules and ensure adequate staffing coverage.
Promote a positive, safety-first culture among the team.
Fuel Systems & Equipment
Oversee basic maintenance of fueling equipment, hoses, and trucks (training provided).
Coordinate scheduled service, inspections, and equipment repairs with vendors.
Monitor and document basic fuel checks and routine filter replacements.
Ensure safe handling and storage of fuel following company safety standards.
Facilities Support
Oversee cleanliness and organization of hangars, ramp areas, and office spaces.
Coordinate general facility repairs including lighting, HVAC, plumbing, and minor building fixes (contractors available as needed).
Maintain inventory of supplies and equipment.
Administrative & Vendor Coordination
Support the development of procedures and checklists for line operations.
Assist with tracking budgets for supplies, fuel equipment, and facility needs (training provided).
Maintain communication between line service, flight operations, and management.
Coordinate with outside vendors for repairs, service work, and equipment inspections.
Qualifications
Leadership or supervisory experience in any industry (preferred).
Ability to work outdoors around aircraft and equipment.
Basic mechanical aptitude and willingness to learn new systems.
Strong communication and organizational skills.
Valid driver's license.
Preferred but Not Required
Experience in facilities, automotive, mechanical, warehouse, or operations roles.
Familiarity with safety processes, equipment maintenance, or hands-on work environments.
Interest in aviation or learning aviation fueling procedures.
Working Conditions
Work performed indoors and outdoors with exposure to weather and active aircraft.
Must be able to lift 50 lbs. and perform physical tasks safely.
Flexible hours or on-call support may be required based on operational needs.
Benefits Offered:
Affordable health care benefits
Company 401(k) with match
PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
Company-paid life insurance and AD&D
2-week Sabbatical after 5 years
Discounted flight training
Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer. This position will remain open until filled.
Auto-ApplyLine Service Manager
Customer service manager job in Redmond, OR
Description SKYSERVICE BUSINESS AVIATIONSkyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: *************************** YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! LOCATION: Redmond, OR 97756SUMMARY OF RESPONSIBILITIES:
Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.
Participate in information gathering for occurrence report investigations & closings.
Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).
Ensure all personnel respect and adhere to the company security policy.
Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.
Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.
Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).
Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present.
Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.
Inspect the ramp, hangar and fuel farm.
Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.
Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.
Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.
Foster strong working relationships amongst the Lineservice team.
Recruit and select new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.
Maintain an adequate inventory of aviation fuels to meet client needs.
Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.
Develop a full understanding of clients' needs in the interest of maintaining effective relationships.
Develop a full understanding of the Maintenance department's general operations in the interest of maintaining effective relationships.
Provide support to accounting (invoice tracking and approval).
Build effective relationships with related external agencies and vendors.
Perform other duties as assigned.
QUALIFICATIONS:
To be considered for this position an individual must have 5 - 7 years' experience in a supervisory role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience. Other qualities include but are not limited to:
Strong knowledge of software programs related to the function.
Superior customer service and interpersonal / relationship skills.
Strong supervisory skills including ability to manage, coach and develop performance.
Collaborative attitude.
Strong computer skills.
Flexible to work additional hours and be on call as required as well as ability to work under pressure.
Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.
OTHER REQUIREMENTS:
Be at least 18 years of age;
Legally entitled to work in the United States;
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass as needed.
BENEFITS:
401(k) plan with employer match;
Health, dental and vision insurance;
Life insurance;
Paid time off.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please
contact
a member of our Human Resources team for special accommodation.
Auto-ApplyLine Service Manager
Customer service manager job in Redmond, OR
The Line Service Manager is responsible for overseeing day-to-day line service operations, basic facility upkeep, and fueling support for our training campus. This role ensures safe, efficient, and well-coordinated operations across the ramp, hangars, and support areas.
You do not need prior aviation fueling experience-training will be provided. We are looking for a hands-on leader with strong work ethics, basic mechanical aptitude, and the ability to manage a small team in a fast-moving environment.
Line Operations & Team Leadership
Lead and supervise the line service team to ensure safe and efficient daily operations.
Manage aircraft parking, towing, fueling support, and general ramp activities (training provided).
Train staff on daily tasks, safety procedures, and customer service expectations.
Maintain shift schedules and ensure adequate staffing coverage.
Promote a positive, safety-first culture among the team.
Fuel Systems & Equipment
Oversee basic maintenance of fueling equipment, hoses, and trucks (training provided).
Coordinate scheduled service, inspections, and equipment repairs with vendors.
Monitor and document basic fuel checks and routine filter replacements.
Ensure safe handling and storage of fuel following company safety standards.
Facilities Support
Oversee cleanliness and organization of hangars, ramp areas, and office spaces.
Coordinate general facility repairs including lighting, HVAC, plumbing, and minor building fixes (contractors available as needed).
Maintain inventory of supplies and equipment.
Administrative & Vendor Coordination
Support the development of procedures and checklists for line operations.
Assist with tracking budgets for supplies, fuel equipment, and facility needs (training provided).
Maintain communication between line service, flight operations, and management.
Coordinate with outside vendors for repairs, service work, and equipment inspections.
Qualifications
Leadership or supervisory experience in any industry (preferred).
Ability to work outdoors around aircraft and equipment.
Basic mechanical aptitude and willingness to learn new systems.
Strong communication and organizational skills.
Valid driver's license.
Preferred but Not Required
Experience in facilities, automotive, mechanical, warehouse, or operations roles.
Familiarity with safety processes, equipment maintenance, or hands-on work environments.
Interest in aviation or learning aviation fueling procedures.
Working Conditions
Work performed indoors and outdoors with exposure to weather and active aircraft.
Must be able to lift 50 lbs. and perform physical tasks safely.
Flexible hours or on-call support may be required based on operational needs.
Benefits Offered:
Affordable health care benefits
Company 401(k) with match
PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
Company-paid life insurance and AD&D
2-week Sabbatical after 5 years
Discounted flight training
Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer. This position will remain open until filled.
Auto-ApplyService Manager
Customer service manager job in Redmond, OR
Service Manager Commercial Roofing, Service FLYNN GROUP OF COMPANIES THE FLYNN WAY“The Flynn Way” is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn's culture. We have an amazing opportunity for a Service Manager.This key position will act as Division Manager for the Branch Service Department with new and existing clients (related to Roofing Repairs and Maintenance with Commercial Buildings). The Service Manager is a vital connection between our company and potential/existing clients. What we Offer:· Competitive wages and benefits· Health, Dental, Vision, Life and Disability Insurance (effective 1st of month after start date!) · Employee/Family Assistance Program· Structured bonus plan· Paid time off and paid holidays· 401k w/ match · Vehicle (Company Truck) + gas card · Corporate Credit Card for Work-related expenses· Health Club Membership (specific health clubs)· Great environment where our motto is “Flynn Family Winning Together”!· On-going development through our in-house Flynn University Here's what your days will look like as a Service Manager: Building strong and long-lasting relationships:· Help grow and build our Roofing Service business· Manage and lead Service Team within branch · Build relationships/partnerships with customers/potential customers· Communication with existing customers and explain Flynn Service opportunities· Regular follow-up on quotes· Scheduling, alignment and time management of field crews· Dispatch calls to field technicians, providing all necessary job information· Ensure Service inventory is appropriate· Monitor quality, safety and training requirements through regular job site visits· Attend association, industry, and networking events· Plan and attend client meetings, based on interests of the client· Promote Flynn's brand & services via marketing and social media channels· All other duties as role requires Technical skills and responsibilities:· Understand and prepare takeoffs and estimates · Ability to conduct presentations virtually · Supporting corporate initiatives and business development objectives Here's what you bring to the table:· 5-7 years' experience in Commercial Roofing, Service dept required. · Strong, positive management, delegation, planning and leadership skills· Ability to multitask and work in a fast-paced team environment· Ability to develop and maintain strong, positive relationships · Entrepreneurial spirit and drive to grow the business · Experienced in using MS Office and Bluebeam/AutoCAD
This position will be based in our new Redmond, OR office! #LI-LC1
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning, 40+ years of success is having the right people on our team.
Auto-ApplyService Leader
Customer service manager job in Redmond, OR
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
General Position
Customer service manager job in Madras, OR
Job DescriptionDescription:
At this time, our organization does not have any open positions. However, we welcome applications from individuals interested in joining our team in the future.
When submitting your application, please indicate the type of role you are seeking. If a suitable position becomes available, we may transfer your application to the relevant posting, or you are welcome to reapply directly. Please note that applications may be reviewed or archived at any time.
For those committed to pursuing employment in this field, we encourage you to begin your Central Background Registry application. Completion of this background check is required prior to your first day of work with our organization.
****************************************************
Further questions may be directed to the HR Department at **************.Requirements:
Restaurant District Manager - Central Oregon $90K
Customer service manager job in Bend, OR
Job Description
Restaurant District Manager - Central Oregon Restaurants
Base Salary up to $90,000 + Bonus + Outstanding Benefits & Growth
We are a growing, Oregon-born restaurant group with a strong presence across Central Oregon and beyond. We're passionate about great food, exceptional guest experiences, and building high-performing teams in a fun, fast-paced environment. Due to continued expansion, we are seeking an experienced District Manager to oversee 4-5 locations in the Central Oregon region (Bend, Redmond, Sisters, and surrounding areas).
What You'll Do
Oversee all aspects of daily operations restaurants
Drive sales, profitability, and guest satisfaction metrics across your district
Recruit, develop, and mentor General Managers and their teams
Ensure consistent execution of brand standards, food safety, and hospitality
Manage P&L performance, labor costs, inventory, and cost controls
Lead new store openings and remodel projects as we continue to grow
Partner closely with senior leadership on strategic initiatives and long-term planning
What We're Looking For
3+ years of multi-unit restaurant management experience (District/Area Manager level preferred)
Proven track record of achieving sales growth and improving bottom-line results
Strong leadership skills with the ability to coach, develop, and hold teams accountable
Excellent communication, problem-solving, and decision-making abilities
Hands-on, roll-up-your-sleeves work style - you're not afraid to jump on the line when needed
Flexibility to travel regularly throughout Central Oregon (home most nights)
Stable job history with reputable restaurant companies
Experience with full-service casual dining, fast-casual, or QSR concepts is ideal
Compensation & Benefits
Base salary up to $90,000 (DOE)
Lucrative quarterly bonus program
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid vacation (3-4 weeks to start) + paid holidays
Company vehicle or vehicle allowance + gas card
Cell phone allowance
Relocation assistance available if needed
Clear path to Regional Director and higher executive roles as we continue aggressive growth across Oregon and the Pacific Northwest
Dining privileges and discounts across all concepts
I
f you're a proven leader who thrives on developing people, hitting aggressive goals, and being part of a winning Oregon-based company with big growth plans, we want to hear from you!
General Manager
Customer service manager job in Bend, OR
Apply Description
Bamboo Sushi is a restaurant of purpose. Through our food, our service, and our spirit, we are offering an experience that seeks to inspire.
Apply today to be our next General Manager in Bend, OR!
************************************
Health, Wealth, and Happiness:
Total compensation determined on experience and including 10% bonus potential
Quarterly Bonus Potential
Great Benefits, including Health Insurance options, Life Insurance, Employee Assistance Program
Vacation Time, up to 3 weeks accrued vacation years 1 - 5!
401(k)
Employee Discounts
Opportunities for Advancement and Education within the Company
Join us in moving the Bamboo Sushi mission and bring to the table:
Ensuring a culture of positively and accountability
Executing operational excellence in food service and guest experience
Driving, leading, and overseeing all of the restaurant and bar operations to positively impact P&L
Building and maintaining a professional restaurant image for the location and business
Hiring, training, and developing employees
Knowledge of critical quality control points for menu items through expo and timely delivery of food
Ability to handle sensitive, confidential information discreetly and professionally
Two or more years of management experience, leading a restaurant and management team in a high volume, full service restaurant required
Two or more years experience in food and beverage, upscale concept preferred
Passion for guest service and culinary knowledge preferred
We strive to create a culture that is inclusive and diverse. We believe in a workforce where everyone is respected for their thoughts and ideas, creating an inspiring environment that everyone is proud to be a part of every day. We work with our employees, guests, partners and community to build a path forward to equality for everyone. We value equal pay, equal rights and equal opportunity for advancement for ALL.
Environment
Work is performed primarily in a fast-paced full service restaurant with frequent distractions and loud noises.
Physical
The person in this position needs to occasionally or frequently:
Maneuver about inside the restaurant/office to access food/beverage items, machinery, and other restaurant equipment
Operate basic office equipment
Operate basic restaurant equipment
Ascend/descend a ladder or stairs to service the machinery, lights, ceiling fans, etc.
Be able to exchange accurate information while communication with customers
Be able to distinguish different tastes, i.e., sweet and bitter flavors.
Work in a noisy/distracting environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to qualified individuals with disabilities in all aspects of the employment process and to perform the essential functions.
If reasonable accommodation is needed, please contact the HR Department..
Shop Service Manager, Bike & Snow
Customer service manager job in Bend, OR
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers. Ready to discover better with us?
**Responsibilities and Qualifications**
How you will be successful:
+ Drive business channels by owning and leading the customer and employee experience.
+ Handle training, coaching, recognition, and performance management.
+ Recruit and hire a diverse, technical workforce.
+ Train, certify, and build engaged teams to carry out shop service functions.
+ Manage the throughput of shop work to meet customer demand and REI expectations.
+ Drive workflow productivity while maintaining or improving quality to meet customer needs.
+ Keep shop equipment maintained, organized and accessible for safe and reliable operation.
+ Build awareness of REI's shop program through community engagement.
+ Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
+ Builds teams through effective employee development, involvement, and communication.
Bring your passionate, authentic self.
We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating and building new ways to work.
Your qualities:
+ 3+ years of successful retail management experience.
+ Successful completion of required training/certifications in the role.
+ 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
+ Sets standards and holds team members accountable to service goals
+ Enjoys communicating and building relationships, both inside and outside the organization.
+ Uses business understanding, innovative thinking, and sound judgment to solve problems.
+ Produces quality work by setting effective goals and establishing priorities.
+ Open to feedback and other viewpoints in the spirit of supporting the business.
**Closing**
**At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
**Pay Transparency**
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile.
**Pay Range**
$29.36 - $36.73 per hour
General Manager
Customer service manager job in Prineville, OR
Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.
**Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.**
If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more.
If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity.
Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut.
Additional Benefits:
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Customer Service Supervisor
Customer service manager job in Bend, OR
Job DescriptionDescription:
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements:
Job Summary:
We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include:
Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Visit *********************************** to learn more!