Customer service manager jobs in Bensalem, PA - 3,350 jobs

Judge Direct Placement is working with a USDA manufacturer in the Hatfield-Souderton, PA area seeking a disciplined, hands-on Plant Manager. This person will lead their slaughter and primary processing facility. This is a high-stakes role that requires a leader who can balance high-volume production targets with uncompromising food safety and animal welfare standards. While candidates with a background in the meat industry is preferred, we are open to veteran operational leaders from other fast-paced manufacturing sectors who have the grit to manage a demanding, "boots-on-the-ground" environment. Key Responsibilities Production Leadership: Oversee the daily harvest and primary processing operations. Ensure the facility meets production targets while maintaining high product quality and yield. Compliance & Food Safety: Serve as the primary point of contact for USDA/FSIS inspectors. Ensure the facility meets all HACCP, SSOP, and humane handling regulations to keep the plant running without interruptions. Operational Efficiency: Monitor the bottom line by managing labor costs, reducing waste, and identifying bottlenecks in the production flow. Team Development: Lead, hire, and train a large, diverse workforce. Foster a culture of accountability and respect in a high-turnover, physically demanding industry. Safety & Maintenance: Enforce strict OSHA safety standards and coordinate with the maintenance team to ensure equipment is safe and downtime is minimized. Qualifications Proven Leadership: Extensive experience managing large teams in a fast-paced manufacturing or industrial environment. You must be a "visible" leader who spends time on the floor. Regulatory Experience: A background working under strict government or safety oversight (Food, Pharma, or similar high-stakes industries). Industry Experience (Preferred): Previous experience in a slaughter or meat-processing facility is highly preferred but not required for a candidate with strong operational grit. Bilingual Skills: Ability to speak Spanish is a significant advantage for communicating with our production team. Financial Literacy: Basic understanding of P&L, budgeting, and how labor efficiency affects plant profitability. Resilience: Comfortable working in a facility that is cold, wet, and visceral. You must be able to lead effectively in a high-intensity environment.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - PA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - PA - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Reports to: Director of Company Operations The Area Manager is responsible for the overall performance of multiple company-owned restaurants within an assigned geographic area. This role drives sales, profitability, operational excellence, and people development while ensuring consistent execution of brand standards and guest experience. The Area Manager acts as the primary leader and coach for General Managers and their leadership teams. Key Responsibilities Operational Leadership • Oversee daily operations of 6-12 company-owned restaurants • Ensure consistent execution of brand standards, operating procedures, and food safety • Conduct regular restaurant visits focused on: o Guest experience o Food quality and speed of service o Cleanliness and safety • Lead corrective action plans for underperforming locations Financial Performance • Own area-level P&L performance • Drive results across key controllables: o Sales growth o Labor productivity o Food and paper cost o Repair & maintenance expense • Review weekly KPIs and monthly financials with GMs • Develop and execute action plans to close performance gaps People Development & Talent Management • Recruit, develop, and retain high-performing General Managers • Coach GMs on leadership, execution, and business acumen • Lead performance management, succession planning, and bench development • Ensure training and certification standards are met at all levels • Partner with Director of Company Operations on: o GM hiring and termination decisions o Compensation recommendations Culture & Engagement • Model company values and leadership behaviors • Drive accountability, engagement, and ownership at the restaurant level • Build a culture focused on guest satisfaction and results • Address performance or conduct issues consistently and fairly Compliance & Risk Management • Ensure compliance with: o Food safety and sanitation standards o Labor laws and company policies o Health department and brand audit requirements • Manage incident reporting and follow-up • Minimize operational and legal risk across the area Execution of Initiatives • Lead execution of: o New menu items o Marketing promotions o Technology rollouts o Process improvements • Serve as a communication bridge between corporate teams and restaurants • Provide feedback from the field to support continuous improvement Decision-Making & Authority • Partner with the Director of Company Operations on: o Major repairs (over $500) o Local marketing initiatives Field Leadership Expectations • Be a visible, hands-on leader in restaurants • Balance coaching with accountability during store visits • Set clear expectations and follow through consistently • Lead by example during peak periods and critical moments Key Performance Indicators (KPIs) • Same-store sales growth • Area-level profitability • Labor and food cost targets • Guest satisfaction scores • Health department and audit results • GM retention and bench strength • Execution scorecards and initiative completion Qualifications • 5-10+ years of QSR or fast-casual restaurant experience • Proven multi-unit management experience • Strong financial and P&L management skills • Demonstrated ability to coach and develop leaders • Excellent organizational, communication, and problem-solving skills • Willingness to travel extensively within assigned area (70-80%) Preferred Experience • Managing 6+ company-owned restaurants • High-volume or high-growth QSR brands • Turnaround and performance improvement environments • Experience working with cross-functional corporate teams Why This Role Matters The Area Manager is the single most influential role in driving restaurant-level performance and culture. Strong Area Managers deliver consistent execution, develop future leaders, and protect brand integrity.

🏗️ Structural Detailing Manager 📍 Philadelphia, PA | 💰 $90,000-$120,000 + Benefits | 🕒 Full-Time, On-Site About the Role You'll oversee drawings, models, and CNC files for major structural and misc. steel projects - ensuring accuracy, manufacturability, and on-time delivery. Key Responsibilities Lead and mentor detailing staff Review drawings/specs for accuracy Coordinate with engineering & production Manage workloads, revisions, and RFIs Ensure AISC compliance and quality control Requirements ✅ 5+ years in structural steel or detailing ✅ AutoCAD or DraftSight (SolidWorks a plus) ✅ Strong fabrication and blueprint knowledge ✅ Leadership & communication skills Benefits $90K-$120K + Medical, Dental, Vision, 401(k) Paid holidays & vacation Tight-knit, growth-focused team

The main objective of this role is to oversee both direct and indirect labor employees within a specific manufacturing process area. You will manage company resources, including personnel, equipment, and materials, while working closely with Engineering, Quality, and Maintenance teams to meet work schedules and fulfill customer requirements efficiently and cost-effectively. The Area Manager is fully responsible for S, Q, D, I, P metrics across multiple departments and shifts. Job Responsibilities: ● Provide direction to resolve technical and production-related issues, ensuring weekly schedules meet or exceed Company and Customer expectations. ● Maintain appropriate staffing levels to achieve budgeted performance. ● Monitor product or line alignment with the master production schedule and material planning to meet production goals. ● Track departmental performance measures, ensure goals are met, and develop/implement corrective or preventive actions as needed. ● Ensure work orders are closed in Oracle with accurate data. ● Supervise associates to foster a safe work environment and a self-directed team approach, including setting and executing strategic safety initiatives annually. ● Continuously communicate with Plant management regarding production, facility, and associate achievements or concerns. ● Identify, arrange, and/or provide training to ensure a safe, efficient, quality work environment, focusing on continuous improvement through Lean manufacturing principles. ● Facilitate communication, coordination, and conflict resolution within and among work groups. ● Provide leadership to Associates in all areas, including hiring, performance management, coaching, counseling, and corrective actions. ● Lead continuous improvement activities within the area, including approving and sponsoring projects, managing CAPEX requirements and CER submissions, and overseeing a productivity pipeline of projects. ● Promote an atmosphere of diversity, open communication, and trust, offering opportunities for training and growth. ● Remain flexible to business needs and perform other functions as required.

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Reporting to the Director of Customer Operations, this position is responsible for managing the day-to-day operations of the Wholesale Customer Operations team. With a customer service mindset, you will work closely with the customer service team and other functional areas within the company to continually innovate and improve the service strategy in alignment with the changing needs of business and customers. Assist the Director, Customer Operations in developing strategies, plans and operational guidelines to support and enhance the customer experience. Creates processes and tactical plans to achieve overall business objectives. RESPONSIBILITIES · Foster a customer-focused culture · Develop proactive, modern strategies to improve upon the customer experience, engagement and service · Build a strong leadership team that cultivates excellence by continually challenging current methods, taking risks to improve results, and creating a fully engaged, cohesive and service oriented customer service team · Leadership in continuous improvement of processes to enhance current operations and set up team to deliver growth · Analyze trends in key performance areas within customer service teams - ensure quality service and delivery standards are being met · Analyze and establish operational processes and escalation procedures · Build relationships and work cross-functionally to ensure our Retail Partners are heard and serviced with Best in Class results · Maintain current knowledge on industry trends and best-practices · Develop staffing plans and department budgets · Determines customer service center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards. · Develop and execute training programs to ensure the team fully understands the customer needs. · Directs and supports the customer service center in the attainment of key performance indicators metrics such as order entry accuracy, ship date, relationships with Sales team and Retail partners. · Provides counseling and guidance for Customer Operations Reps · Tracks and analyzes Customer service center performance versus service goals/metrics; issue regular reports to senior management and business unit customers of performance versus goals and recommended actions. · Ensures compliance with standard practices and processes in the customer service center; in addition is responsible for implementing best operations practices and process improvement. · Serves as a liaison between senior leadership and the customer service centers to cascade organizational strategies and goals to the customer service center. Builds a team environment through regular contact, trainings, communication, and meetings with staff and team. MUST REQUIREMENTS: · Bachelor's Degree · 5-Years experience managing a customer service team · Experience with Microsoft D365 and Shopify · Strong interpersonal, writing and problem solving skills · Self-motivated and capable of maintaining high standards while working independently. · Excellent analytical skills with a strong attention to detail and exceptional planning and organizational skills. · Excellent excel skills · Effective oral and written communication skills and excellent interpersonal skills. · Ability to lead and coach multiple teams and handle multiple issues simultaneously. · Requires experience working under strict deadlines and willingness to work beyond normal work hours in order to meet closing, reporting & project deadlines. · Promotes and Fosters teamwork and instill high employee morale and ensures cross training between inside sales and customer service

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Manager, Customer Service is accountable for customer service and order management operations in the US, with a primary focus on order accuracy, revenue conversion, and Order-to-Cash execution. This role partners with a Business Process Outsourcing (BPO) provider and collaborates closely with Sales, Global Operations, Finance, and other key stakeholders to accelerate order flow, reduce friction in the customer journey, maximize revenue realization and improve cash flow. Customer Service & Order Management Lead U.S. customer service and order management execution, driving timely, accurate processing and seamless handoffs throughout the Order-to-Cash lifecycle. Drive revenue conversion by minimizing order holds and order backlog through proactive issue identification and resolution. Partner with Sales, Finance and Operations to resolve pricing, credit, supply and other constraints impacting order release and fulfillment. Analyze order patterns, order backlog drivers, and conversion trends; translate insights into corrective actions and process improvements. Customer Experience & Escalation Management Ensure consistent, high-quality customer interactions that support retention, growth, and long-term partnerships. Manage complex customer escalations to resolution, balancing customer expectations with commercial and operational realities. Solicit and analyze customer feedback to identify systemic issues impacting service quality and order conversion. Integrate customer insights into continuous improvement and Customer Experience roadmaps. Operational Performance & Continuous Improvement Jointly accountable for service performance with internal teams and BPO partners, delivering against defined SLAs and KPIs. Establish transparency through operational reporting across Order Management and Order-to-Cash processes, including order backlog, cycle time, and conversion metrics. Lead continuous improvement initiatives that drive scalable growth, increase productivity, and elevate the customer experience. Evolve processes and enabling technologies to improve the effectiveness and efficiency of the operations while strengthening customer outcomes. Maintain and communicate the policies, processes, and systems knowledge necessary for BPO partners to successfully fulfill their operational responsibilities. Cross-Functional Leadership & Strategic Contribution Act as a key contributor to enterprise initiatives supporting growth strategy, new product launches, and operational excellence. Collaborate cross-functionally to align priorities, remove barriers to execution, and drive integrated solutions. Perform additional duties and special projects as assigned. Additional Requirements Ability to travel 10-20%, including international travel. Flexibility to work during company and public/bank holidays, subject to local law. In-office work is required a minimum of three (3) days per week Must be authorized to work in the U.S. without future sponsorship. Salary Pay Range: $109,250.00 - $149,500.00 USD Salary Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following ******************************************* Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law | EOE including Disability/Protected Veterans Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at ***********************. Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails. Integra - Employer Branding from Integra LifeSciences on Vimeo

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. * CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. * Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. * CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. * This job is a member of the Airports Team within the Customer Experience Division. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being * Be a safety advocate: Look for safety concerns and address them as needed * Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity * Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner * Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements * Promote effective communication among departments to engage our team to work together to achieve common goals. * Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure * Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty * Manage escalated service issues and be visible to your team members when problems arise * Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. * Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years' experience leading others * Knowledge of company policies, procedures, and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action * Strong decision-making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Applicable valid driver's license as required by local authorities, if applicable * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job TitleCustomer Service Manager (Philadelphia, PA) Job Description The Customer Service Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units. Your role: Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth. Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness. Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements. Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience. Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings. You're the right fit if: You've acquired 2+ years of experience in medical device service operations or biomedical engineering Your skills include experience working with or supporting Diagnostic Imaging or large healthcare systems. You have a Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You've demonstrated experience managing cross-functional projects involving multiple stakeholders and departments. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in PA is $88,000 to $140,000 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Philadelphia, PA. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Our client is a premier facilities services provider delivering sophisticated facility services across North America. Their clients span healthcare, higher education, government, warehousing, and global enterprises. We are assisting in their hiring of a Client Delivery & Customer Services Director. This position is on-site, in their offices in Horsham, PA. Overview: The Client Delivery & Customer Services Director is a visible, hands-on leadership role responsible for onboarding, transition, and ongoing support of client accounts. This role blends client-facing leadership, field support, operational execution, and technology-driven process management. They will serve as the conduit between Sales, Operations, Field Leadership, and the Home Office. Responsibilities: Own the end-to-end client delivery lifecycle for new account start-ups, transitions, and major client-driven projects. Lead and refine a standardized client delivery playbook covering pre-launch planning, launch execution, and post-launch stabilization. Ensure all operational readiness elements are completed on time, including staffing plans, supplies, equipment, and site-specific requirements. Serve as the primary home office liaison supporting Field Directors, Regional Directors, and Operations Managers. Lead and manage the Field Support function, providing oversight and influence across teams. Actively engage with clients during onboarding to build trust, manage expectations, and ensure strong first impressions. Identify and proactively address risks to service quality, staffing, or client satisfaction. Oversee work orders, special projects, and client-driven initiatives, ensuring proper pricing, approvals, execution, and communication. Partner with Finance and Operations to manage budgets related to client startups, mobilizations, travel, and project work. Track, analyze, and report on KPIs, including startup success rates, client satisfaction, retention, and operational performance. Serve as the internal subject-matter expert for internal and CRM systems. Collaborate with HR and leadership to support training, onboarding, and development of field and support teams. Qualifications & Experience: Bachelor's degree required; advanced degree a plus. 7+ years of experience in client delivery, operations, project management, or field support roles. Experience in service-based, multi-site, or operationally complex organizations preferred. Proven ability to manage large-scale client start-ups, transitions, and cross-functional projects. Strong technology acumen; experience with CRM platforms, and automation strongly preferred. Be YOU, ~Ed~ Edward Epstein VP Staffing Solutions, Be Group ************ | ********************** | *********************** |

Store - PHI-ROOSEVELT, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Description Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture. We make a huge impact on the way the world does business.What is in it for you: As the Customer Operations Manager GS1 US, you have the opportunity to join a dynamic organization that is constantly innovating and never stagnant. The Customer Operations Manager creates the foundation for clean, consistent account data and seamless operational processes across the customer lifecycle. In return you'll be rewarded with great pay and benefits in a hybrid work culture. You'll work at a high-performance company with a world-class culture that invests in its employees. We don't just say culture is important to us, we have the data to back it up.We are currently recruiting for this position, which offers a salary range of $110,000 to $135,000.This position qualifies for participation in our annual employee bonus program.This position is also eligible for company-sponsored benefits, which include: Health (medical, RX, dental, vision) - effective immediately 401(k) with Employer Safe Harbor and Profit-Sharing Contributions - effective immediately Short- and Long-Term Disability Coverage Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) Individual Wellness Platform Paid Parental Leave Generous PTO and Company Paid Holidays LinkedIn Learning Tuition Reimbursement Kudos (employee recognition and engagement platform) Catered Lunches 2x/week on in office days Who you are: This role serves as the connector between Customer Experience, Sales, Data Governance, Technology, and CRM teams - ensuring that customer identity, account structures, and subscription data are accurate, well-governed, and easy for teams and customers to understand. The ideal candidate is technically fluent, process-oriented, and skilled at turning complex concepts into clear, visual documentation. What you will do: Data Quality, Governance & Systems Alignment (Technical + Process Focus) Partner with the Data Governance team to define account quality rules, naming standards, and required data fields. Publish clear field definitions and business rules for account creation, updates, merges, and lifecycle workflows. Develop and maintain duplicate management policies, driving consistent and timely remediation. Work closely with Technology and CRM teams to define and enforce validation rules, automation, and system logic across CRM and subscription platforms. Identify opportunities to reduce manual cleanup through technical automation, improved workflows, and upstream controls. Lead a cross-functional working group to review account data issues, analyze root causes, and oversee ongoing improvements. Define and report on core data quality KPIs, including duplicate rate, validation failure rate, account completeness, and accuracy. Document and evolve the end-to-end workflow for account data quality, including how data flows across CRM, subscription tools, and internal systems. Customer & Sales Operations Support (Business + Experience Focus) Strengthen operational processes across Customer Experience, Sales, and Support to ensure a seamless customer journey. Improve workflows for onboarding, subscription entitlements, account updates, and customer transitions (e.g., mergers, prefix changes, ownership shifts). Maintain alignment between Sales → CX → Support → Billing to reduce friction and ensure accurate customer records. Support customer-facing teams by providing timely, accurate updates to account data and system logic. Assist with escalations related to account accuracy, entitlements, and system confusion, ensuring issues are resolved and root causes addressed. Provide operational insight and feedback to leadership on data trends, workflow bottlenecks, and opportunities for improvement. Communication, Visualization & Documentation (Translation + Enablement Focus) Translate complex account data and workflow concepts into clear, visual artifacts and documentation. Create diagrams, process maps, infographics, and one-page guides that make standards and system logic easy to understand. Develop customer-ready visuals explaining membership, account structures, subscription benefits, and entitlement flows. Produce internal-ready documentation to help teams adopt new rules and processes. Maintain a central library of visual documentation, process standards, and operational guides that teams can rely on. Ensure alignment between visual documentation and the underlying technical logic owned by CRM, Technology, and Data Governance teams. Required Skills & Experience Bachelors degree in Business, Data Management, Data Analytics, Operations Management or related field. 5-8 years of experience in customer operations, CRM administration, data governance or process design roles. Strong understanding of CRM systems, workflows, validation rules, and data structures. Ability to work closely with technical teams to translate business needs into system logic and automation. Experience in customer operations or sales operations. Strong process design skills with a detail-oriented, structured approach. Comfort working with data quality concepts: duplicates, field completeness, lifecycle states, identity management. Excellent cross-functional communication skills. Demonstrated ability to translate complex concepts into visual documentation (e.g., diagrams, process maps, infographics). Experience supporting customer-facing or sales-facing teams with clear operational guidance. Highly organized, proactive, and skilled at coordinating workflows across teams. Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story. GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin. GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.GS1 US Denison Case Study

SUMMARY: The E-Commerce Customer Service Manager leads a dual-structured Customer Service Department composed of two core teams: E-Commerce Support Team - focuses on supporting e-commerce customers not related to end-users Brands Customer Service Team - provides direct support to end-users for brand-related inquiries, product issues, and order needs. This role ensures each team operates with excellence while delivering best-in-class service tailored to the distinct needs of their customer types. The manager oversees day-to-day operations, develops high-performing staff, drives process improvement, and ensures seamless, customer-centric interactions across both divisions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Team Leadership & Operations Oversee the daily operations, workflow, and performance of the E-Commerce Support Team and the Brands Customer Service Team (end-users). Reporting and Analytics: 8x8 Phone system software and NetSuite case management KPI's Collaborate with the offshore Customer Service partner (Magellan) to ensure appropriate staffing for phone, chat, and email for House Brands support. Supervise, train, coach, and develop team members across both divisions to ensure high performance and adequate coverage. Establish clear departmental performance standards tailored to the needs of each customer group. Conduct performance evaluations and provide constructive, continuous feedback. Systems, Processes & Customer Support Monitor and optimize NetSuite usage across both customer service teams to ensure efficiency and accuracy and measure overall performance Oversee 8x8 phone system utilization and associated metrics for both divisions. Ensure consistent, timely order management, issue resolution, and service delivery. Address and manage escalations for both e-commerce clients and end-users with professionalism and urgency. Troubleshoot orders requiring special handling or attention, ensuring appropriate follow-through depending on customer type. Ensure all issues-whether B2B or end-user-are resolved with long-term solutions in mind. Dual-Team Operational Strategy & Continuous Improvement Develop, refine, and implement policies and procedures that support the distinct workflows of the E-Commerce Support and Brands teams. Maintain strong knowledge of company systems, processes, and products with particular emphasis on Almo's systems and brand requirements. Partner with operations, sales, brands, and other internal teams to promote communication, solve systemic issues, and improve customer experience across both divisions. Prepare and present regular reports segmented by team (e-commerce vs. brands) on customer service metrics, trends, and improvement opportunities. Support strategic initiatives that enhance service delivery for both customer groups. Pursue ongoing development to stay current with industry best practices in customer service and leadership. Administrative & HR Responsibilities Lead all employment-related decisions including recruiting, hiring, training, performance management, disciplinary actions, rewards, and terminations for both teams. Manage staffing, scheduling, and bi-weekly payroll for the entire customer service department. Address employee and customer complaints with sound judgment, professionalism, and confidentiality. Ensure consistent application of organizational policies and compliance with applicable laws. Supervisory Responsibilities Interviewing, hiring, and onboarding staff for both divisions Planning, assigning, and directing work Conducting performance evaluations and making compensation recommendations Coaching, rewarding, and disciplining employees as appropriate Managing scheduling, attendance, and payroll Handling escalations and resolving customer issues Maintaining a cohesive, collaborative team environment across both groups Qualifications MINIMUM REQUIREMENTS: Bachelor's Degree required. Minimum 5 years of customer service and management experience, preferably in e-commerce, consumer products, or dual B2B/B2C environments. Proficiency in Microsoft Word, Excel, and Outlook. CRM experience strongly preferred (NetSuite, Salesforce, Zendesk). Customer Service Certification is a plus. Excellent verbal and written communication skills. Strong analytical and mathematical skills with high accuracy. Demonstrated leadership, organizational, and problem-solving abilities. Ability to work flexible hours, including evenings/weekends during peak periods. Highly collaborative, adaptable, and committed to continuous improvement. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. DIVERSITY Statement: At DCC Technology, we deeply value diversity and inclusion. We recognize the unique contributions each team member brings to our dynamic culture and are dedicated to fostering an inclusive environment where every individual feels valued, heard, and celebrated. Our commitment extends to offering flexible working arrangements, ensuring that we accommodate the diverse needs of our colleagues and stakeholders. By joining us, you'll be part of shaping the future at DCC Technology, driving forward initiatives that not only make a real difference but also reflect the rich tapestry of our global community. Let's innovate together, embracing diversity to inspire groundbreaking solutions.

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

POSITION OVERVIEW: The Manager, Customer Experience is an experienced professional with experience in counseling, supervision, and program operations. This position oversees multiple staff. The tasks are highly complex and require negotiation and communication skills, organizational abilities, advocacy skills, and overall business acumen. This position is responsible for oversight of all staff and services provided by the Customer Experience team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Plan, coordinate and directly oversee daily activities of Youth Navigator, Resource Coordinator, Workforce Counselor, and Benefits Counselor. Collaborate with Manager, Universal Services in daily supervision of the Greeters and CRC Coordinators. Meet with Manager, Universal Services monthly to review performance and planning for Greeters and CRC Coordinators; assist as needed with performance improvement plans and annual evaluations. Ongoing supervision and professional development of team members. Ensure that services provided by the team meet the needs of customers. Interview, hire, and train new members of the team. Provide counseling and referral services to customers as needed. Manage and supervise the staff and activities of the BenePhilly program at CLNW and Impact corporate office. Identify and develop relationships with community agencies that may serve as referral sources for customers; serve as liaison with community agencies. Schedule regular meetings of team to review performance, plan activities, and obtain input from staff. Ensure that services are compliant with regulations and contract requirements. Develop and implement corrective actions when services are not meeting contract goals or requirements. Interact with and coordinate services with other team leads. Maintain data and complete reports and submit to CLA, funding sources, and other stakeholders as required. Forecast potential problem areas and implement preventive measures to ensure that problems do not occur. Represent CLNW on the Impact CARE Team and coordinate CARE Team activities at CLNW. Inform CLA of existing/potential problems immediately. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Supervise, train, and assist staff in customer service, center maintenance and program promotions. Support a positive staff culture, with focus on performance management, education, and constant improvement of the customer experience. Track customer experiences across online and offline channels, devices, and touchpoints. Maintain a team-wide focus on outfitting every customer so that they can have the best possible experience during and after the visit. Aligning customer experience strategies with outreach initiatives, as well as finding creative ways of informing customers about new program offerings. Identifying customer needs and taking proactive steps to maintain positive experiences across typical and non-typical career seekers. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Communicate regularly and collaborate with Site Administrator and other unit Manager/Directors. Analyzing customer feedback on programs and new initiatives, as well as preparing reports. Documenting processes and logging technical issues, as well as customer compliments and complaint Other duties as applicable. Qualifications Master's degree in social work, Licensed Social Worker; Five years of experience in counseling and referral related services; Knowledge and commitment to trauma-informed foundation for services; Strong knowledge of counseling theory and skills; Strong management and supervisor skills; Excellent verbal and written communication skills; Sound knowledge of Office computer software; and Sound knowledge of Philadelphia area, city agencies, and service system Great organizational and time management abilities. Superb communication, collaboration, and problem-solving skills. Physical Requirements: Hearing and speaking to exchange information Seeing to read a variety of materials Dexterity of hand and fingers to operate a computer keyboard Bending at the waist to retrieve and store files Sitting for extended periods of time; standing and walking

At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings. Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions that include: Staffing individual talent (IT, engineering, professional, scientific, clinical) Deploying teams for the execution of projects Delivering statement of work (SOW) resources and management for defined scope of services projects Managing staffing vendors and suppliers Job Title: AEM architect Location Princeton NJ, or Lawrenceville, NJ Duration: 6 Months (Possible Extension) JOB DESCRIPTION This person will deal with development, test, deployment and support across dev lifecycle. This technical leader will lead offshore development/support team, and more importantly, as the client go to person for technical questions/issues on the platform. Will be part of overall team and expected to coordinate with onshore/offshore. Qualifications AEM architect with 5+ years of Adobe Experience Management hands on experience, with the under-the-hood understanding of the AEM platform. Additional Information Please reach me at ************