Customer service manager jobs in Bensalem, PA

Role As a Technical Customer Success Manager, you will serve as a strategic partner to our customers, helping them unlock the full value of our platform. You'll own the customer experience end-to-end-guiding users through onboarding, driving adoption, and supporting long-term retention and growth. Success in this role requires combining deep construction scheduling expertise with excellent customer relationship skills. This is a highly technical position that requires hands-on experience with CPM scheduling software and a solid understanding of construction project management workflows. You'll work closely with customers to refine their scheduling processes, lead pilot projects and proof-of-concepts (POCs) and offer strategic guidance on best practices. You'll also collaborate closely with sales, product, and engineering teams, ensuring customer feedback directly informs product enhancements and new features. Key Responsibilities Customer Onboarding & Adoption: Lead hands-on onboarding sessions and ensure customers are set up for long-term success from day one. Relationship Management: Build and maintain strong relationships with key stakeholders to promote engagement and retention. Technical Training & Guidance: Provide expert support on construction scheduling best practices, especially for teams transitioning from tools like Oracle Primavera P6 or Microsoft Project. Pilot & POC Leadership: Manage and support customer pilots and POCs, helping organizations evaluate and realize the platform's value. Retention & Expansion: Identify upsell and cross-sell opportunities and partner with sales to drive account growth. Customer Advocacy: Act as the customer's voice, communicating insights and feature requests to product and engineering. Support & Troubleshooting: Assist customers with technical challenges and coordinate with internal teams to ensure fast resolution. Data-Driven Oversight: Monitor customer usage and engagement data to proactively surface risks and opportunities for optimization. What We're Looking For 5+ years of experience in construction project management (PM, Superintendent, or Project Engineer roles). Deep knowledge of CPM scheduling and construction workflows. Hands-on experience with CPM scheduling tools such as Oracle Primavera P6, Microsoft Project, or similar platforms. Experience with data center construction (preferred). Track record of driving customer satisfaction, retention, and account expansion. Experience managing customer pilots and POCs. Strong troubleshooting skills with the ability to provide clear, actionable technical solutions. Bachelor's degree in Construction Management or Civil Engineering, or equivalent experience. Excellent written and verbal communication skills with the ability to simplify complex concepts. Strong relationship-building skills across both technical and non-technical audiences. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Willingness to travel up to 30%. Compensation $125,000-$140,000 per year

First Student is seeking a passionate and experienced Customer Success Manager to serve as a liaison between First Student customers, business development, field operations and other cross functional teams to deliver on retention goals. Hand-in-hand with operations, this person will be responsible for providing strategic support and leadership to manage and elevate retention and growth activities within First Student's existing customer base.The Customer Success Manager will develop and foster executive business relationships with customers to ensure contract retention. Partnering with operations, they will drive the delivery of contract renewals, timely product implementation, account reviews, increased account product presentation, elevated customer satisfaction and goodwill activities. Responsibilities include retention account planning/strategy development and execution in coordination with operations. This person will have a direct impact on growing and maintaining retention rates of our customers from the time we win/acquire new business through their lifecycle. Exerted efforts will result in the successful on-boarding of new customers and increased retention and upsell/cross sell rates. Success KPIs will encompass customer onboarding, retention, growth and profitability, and execution of marketing/customer/community engagement strategies. Major Responsibilities Support a dedicated area and/or region to achieve growth and customer retention objectives while developing and maintaining trusted relationships at all levels within the customer organization. Work collaboratively with region/area/local operational leadership to develop and support delivery of full account planning processes to improve retention and upsell customers. Plans will include strategic initiatives to drive retention and elevate revenue as well as processes to manage activity towards strategy execution. Develop and support region with customer engagement and account management tools. These will eventually be tracked in Salesforce. Share technology and service offering information, insights and benefits to help the customer understand and compare to other providers and share the advantages, values and benefits of First Student to parents and community members. Partner with operations to onboard new customers obtained via both business development and acquisition. Establish, track and report on shared success criteria. Work cross-functionally with field operations, business development, marketing and communications teams to deliver a focused message and high level of customer satisfaction. Host regular check-ins and business reviews with customers to ensure adoption of new technology or services and realization of success criteria. Accurately report and monitor health of customer deployments and drive corrective action plans with operations, where needed. Partner with business development team by identifying new business opportunities for expanding First Student footprint. Consult regularly with customers to fully understand their needs and actively solve pain points. Provide recommendations and work collaboratively to drive actions to improve the customer experience (working with operations, finance, marketing, technology development, sales, training, etc.…) Establish, track and report on shared success criteria and desired process metrics/ KPI's for large and/or at-risk customers. Collaborate with operational leaders to drive accountability. Suggest methods to improve area operations, efficiency and service to customers. Partner with operations to document and escalate recurring themes or issues found in customer comments and complaints, and ensure the information is given to the right people to resolve. Actively use Salesforce to manage/update relationship information. Monitor accounts and align with region to ensure all required data is uploaded/maintained. Help support the field to increase Salesforce maturity. Act as project manager for various departmental initiatives. Provide competitive insights & product recommendations to the leadership team Other duties as required or assigned. Minimum Education or Certifications Required Bachelor's degree or similar college level education, or 3-5 years of related experience and/or training Minimum Experience or Skills Required 3 years of customer success and/or customer account management experience B2B experience with accounts exceeding $100,000/year A history of developing new accounts Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs Excellent writing skills, with a strong orientation to detail and service. Experience using customer relationship management software, Salesforce strongly preferred Advanced knowledge of word processing, spreadsheet and presentation software. Project management experience strongly preferred Ability to exercise independent thinking with a high level of prioritization skills Ability to generate creative ideas, meet multiple deadlines and work independently. Knowledge of business and management principles. Travel is required

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. The Client Engagement Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team. At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution. Works closely with Business Development to capture project requirements, scope and success metrics. Responsible for post-win Salesforce documentation for all business opportunities. Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs. Works with the appropriate SMEs to establish the execution plan weighing tradeoffs. Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements. Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management. Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments. May work with other program managers on interdependencies with other simultaneous projects. Schedules and leads timely status review meetings, and formal project reviews. Support GDM with SOW Operational Services details applicable to each opportunity. Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. Expections Of The Job Travel (20% or number of days) Hours (40 hours per week) Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Mutual respect: Able to adapt behavior to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce Integrity/professionalism: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. Collaborative: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes Adaptable: Changes behaviors and approach to suit the situation or personalities involved Organized: Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines, schedules and commitments Decision making and problem solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options. Results Focused (Commitment to Task): Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. Accountability: Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions. Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records. Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs Preferred Qualifications Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has: BA/BS degree or 5+ years of equivalent/relevant experience. Minimum 3+ years of experience in a client services, operational management, or account manager role. Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations. Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs. Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management. Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types. Strong customer service and account management skills. Strong organizational and multitasking skills. Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word). Fundamental understanding and application of project management principles and skills. Strong aptitude towards usage of automated systems. Strong analytical skills. Ability to translate customer needs into technical requirements. The drive for self-development, the ability to collaborate, and an action-oriented work ethic. Physical/Mental Demands And Working Environment The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $84,100 to $100,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************. Follow us on LinkedIn | Twitter

At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role The Senior Manager, Biostatistics acts as a biostatistician supporting the clinical development of compounds as compound lead, primarily up until proof of concept, and/or as trial responsible statistician. Responsibilities Compound/Indication Level Act as lead and main point of contact related to Statistics for designated compound/indication Follow scientific and technical progress within the field of biostatistics in drug development and advise of new methodologies that may support innovation and improve efficiencies Engage with regulatory authorities on compound/indication level discussions Acts as a role model Ensures consistency of statistical methods and data handling across trials Ensures all compound/indication related work and information is shared between biostatisticians involved in the compound and with the vendor Supports compound responsible programmer in developing an integrated database specification CDT member: Responsible for giving statistical input to overall strategy and the synopsis development in the CDT Provide scientific advice to the CDT including design of trials, analyses and analyses requiring advanced statistical methodologies/techniques Represent the CDT/the company at regulatory meetings, during Key Opinion Leaders meetings, network and/or Partner meetings, as applicable Drive design and synopsis development together with relevant stakeholders Ensure transparent communication to relevant stakeholders from the CDT Ensure availability of integrated database(s), as needed, and planning and conduct of integrated analysis to support development decisions, submissions, and marketing needs Support development and communication in relation to communication strategy and/or scientific input to presentations, posters, and articles Trial Level Represent Genmab during meetings/congresses and courses and perform professional networking Engage with regulatory authorities on trial level discussions Arranges/attends lessons learned to share learnings Represents Genmab during Key Opinion Leaders meetings Ensure biostatistician review of partner synopsis, protocols, statistical analysis plans, results meetings presentations and clinical trial reports Coordinate data transfers from/to business partners in collaboration with the programmer and the data manager, as applicable CTT member: Participate and represent Biostatistics Review and provide input to protocol and amendment development Perform vendor oversight according to applicable SOPs Give input to eCRF setup, edit checks, validation plan, protocol deviations classifications, DSUR, IB updates, tables, figures, and listings etc. Review assay validation reports, as applicable Perform exploratory analysis, ad hoc analyses, and modelling of data Review and approve randomization and stratification plans Perform UAT of Randomization part of the IRT system as applicable Ensure procedures for blinding are in place as applicable Support timely delivery of statistical deliverables Responsible for planning and conducting trial result meetings Review and approve the CSR Attend operational and steering committee meetings, as applicable Support regulatory submission/filing activities Requirements MS / PhD or equivalent in a statistical discipline 5+ years of experience in relevant area preferred or demonstrated capability Experience in statistical analysis, modelling and simulation and adaptive trial designs Experience in working with clinical trials Preferred experience with oncology clinical trials Proficient programming skills in statistical software's, such as SAS Excellent oral and written communication skills Ability to work independently as well as in teams Confident, self-reliant, and a quick learner Proactive and open-minded Ability to prioritize and work in a fast-paced and changing environment Result and goal-oriented and committed to contributing to the overall success of Genmab For US based candidates, the proposed salary band for this position is as follows: $122,000.00---$183,000.00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for: 401(k) Plan: 100% match on the first 6% of contributions Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance Voluntary Plans: Critical illness, accident, and hospital indemnity insurance Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.

Job: Regulatory Affairs (Senior Manager/Associate Director) Our client is currently on the lookout for a Regulatory Affairs expert to be responsible for their US division. Key Responsibilities Develop and lead global regulatory strategies for small-molecule and biologic programs supporting clinical development across oncology and autoimmune indications, from early-stage studies through registration. Oversee all regulatory submission activities, including planning, authoring, review, coordination, and delivery of documents for Pre-IND, IND, and marketing applications (NDA/BLA), as well as other lifecycle submissions. Ensure timely preparation of high-quality regulatory documentation and dossiers. Lead interactions with regulatory authorities, including setting meeting objectives, preparing briefing materials, coordinating internal rehearsals, and managing risk-mitigation plans. Collaborate closely with cross-functional teams to integrate regulatory considerations into program plans and ensure alignment with overall development timelines and objectives. Present and defend regulatory strategies in project team meetings and with external partners. Work with internal functions to ensure compliance with regulatory standards and support audit/inspection readiness. Maintain up-to-date knowledge of relevant regulatory guidelines, global requirements, and the evolving competitive landscape. Provide support across additional regulatory or program activities as needed. Qualifications Bachelor's degree in a scientific discipline (e.g., Chemistry, Biochemistry, Molecular Biology, Biotechnology, Biology, Pharmacy); advanced degree preferred. Minimum of 5 years of regulatory affairs experience within pharmaceutical or biotech clinical development; experience in oncology and autoimmune areas desirable. Strong understanding of FDA, EMA, and ICH regulations, with demonstrated proficiency in regulatory submissions and approval processes. Proven track record of achieving regulatory milestones throughout development and registration phases. Experience leading communications and negotiations with regulatory agencies. Ability to guide cross-functional teams and collaborate effectively with CRO partners. Exceptional attention to detail and adherence to established procedures. Highly organized, self-directed, and able to work effectively within a collaborative environment. Strong decision-making skills and the ability to think creatively while upholding regulatory and quality standards. Skilled in identifying and communicating critical issues to senior management. Capable of managing conflict and fostering productive relationships with internal and external stakeholders. Strong sense of ownership for program success and flexibility in supporting evolving needs. Willingness to work flexible hours, including occasional calls with teams in other time zones. Offer: Competitive salary ($150-200k) Professional development and potential for upward career growth. Impact in shaping regulatory strategy.

Senior Manager / M365 Full-time Job Opportunity Hybrid Role (3 days a week) in King of Prussia, PA No C2C - Must be able to work without sponsorship Our client has a Fulltime need for a Sr. hands-on professional with expertise in Microsoft O365 and end-user technology stacks to oversee IT support operations, manage the Microsoft 365 environment, and ensure reliable IT services across the organization. The ideal candidate will bring proven experience in IT consulting companies with 500+ employees, possessing strong technical expertise in Microsoft 365, Intune, Okta, and IT service management. This role requires a blend of operational leadership, technical administration, vendor management skills, and a customer-focused approach to deliver secure and compliant IT services. 8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in a team lead role Proven experience in a 500+ employee organization and/or IT consulting. Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD). Hands-on experience with Okta or similar identity and access management solutions. Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management). Excellent leadership, problem-solving, and communication skills. Strong background in endpoint security, mobile device management, and SaaS/cloud adoption. Prior experience leading IT transformation IT projects in consulting or pharmaceutical industries.

Avo Photonics (********************* is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications. We seek a diligent, dedicated and meticulous leader who will help to further our success and reputation in the industry through world-class customer service. The successful candidate must be able to lead a team, keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership of projects. Responsibilities: Shift management of 10-20 Production Technicians and Assembly/Test Operators Understand area production goals and how they link to meet customer delivery requirements; execute build plans to meet shipment schedules Continually evaluate and identify staffing needs and excesses to meet goals while minimizing cost; assign the appropriate level of staff for each process step Evaluate all staff for development potential and performance management Ensure accurate execution of process steps per authorized work instructions by properly trained personnel; ensure all staff maintain process proficiency with documented training records Ensure inventory accuracy by timely and accurate recording of materials consumed, scrapped, or quarantined Manage yield loss scrap promptly so that corrective actions can be implemented quickly Ensure that equipment and quality issues are resolved timely, whether through production, engineering, or customer resources Ensure proper housekeeping throughout the department including all work surfaces, equipment, racks and the floor. Requirements: 4 years of operations experience in a leadership role B.S. in Operations Management or a technical discipline is preferred Experience with standard spreadsheet applications is required; experience with ERP systems is preferred Proven ability to communicate effectively across multiple departments with all levels Possess a sense of urgency to resolve problems Demonstrated experience in training or developing personnel in an operations environment Outstanding verbal and written communication skills Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package. Qualified candidates are encouraged to apply. Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.

🏗️ Structural Detailing Manager 📍 Philadelphia, PA | 💰 $90,000-$120,000 + Benefits | 🕒 Full-Time, On-Site About the Role You'll oversee drawings, models, and CNC files for major structural and misc. steel projects - ensuring accuracy, manufacturability, and on-time delivery. Key Responsibilities Lead and mentor detailing staff Review drawings/specs for accuracy Coordinate with engineering & production Manage workloads, revisions, and RFIs Ensure AISC compliance and quality control Requirements ✅ 5+ years in structural steel or detailing ✅ AutoCAD or DraftSight (SolidWorks a plus) ✅ Strong fabrication and blueprint knowledge ✅ Leadership & communication skills Benefits $90K-$120K + Medical, Dental, Vision, 401(k) Paid holidays & vacation Tight-knit, growth-focused team

The Customer Service Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units. Your role: * Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth. * Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness. * Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements. * Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience. * Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings. You're the right fit if: * You've acquired 2+ years of experience in medical device service operations or biomedical engineering * Your skills include experience working with or supporting Diagnostic Imaging or large healthcare systems. * You have a Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent. * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. * You've demonstrated experience managing cross-functional projects involving multiple stakeholders and departments. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details The pay range for this position in PA is $88,000 to $140,000 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Philadelphia, PA. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. + CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. + Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. + This job is a member of the Domestic Airports Team within the Customer Experience Division **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being + Be a safety advocate: Look for safety concerns and address them as needed + Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity + Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner + Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements + Promote effective communication among departments to engage our team to work together to achieve common goals. + Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure + Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) + Ability to solve complex staffing issues with minimal oversight + Strong communicator with all levels of the operation + Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day + Coordinate assignments for frontline team members to dynamically work flights at gates + Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports + Being proactive and efficient with time management + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays and days-off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED Equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years experience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job TitleCustomer Service Manager (Philadelphia, PA) Job Description The Customer Service Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units. Your role: Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth. Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness. Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements. Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience. Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings. You're the right fit if: You've acquired 2+ years of experience in medical device service operations or biomedical engineering Your skills include experience working with or supporting Diagnostic Imaging or large healthcare systems. You have a Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You've demonstrated experience managing cross-functional projects involving multiple stakeholders and departments. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in PA is $88,000 to $140,000 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Philadelphia, PA. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Store - PHI-ROOSEVELT, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job Description About the Role Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of. Responsibilities Assist all customers throughout their visit Resolve concerns with urgency and professionalism Follow up with customers after issues are addressed Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric Respond professionally to all customer reviews Monitor DriveCentric sentiment and identify customers who need support Identify feedback trends and recommend improvements Help maintain strong HSE and CSE scores Strengthen communication between customers, advisors, managers, and BDC Qualifications Strong communication and interpersonal skills Professional, calm approach in difficult situations Reliable follow-up habits and strong organization Customer service or hospitality experience preferred Comfortable using digital communication tools Compensation includes:$60,000-$80,000 per year Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. $100,000 - $160,000 a year Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details JOB PROFILE SUMMARY The Director, Customer IAM Product is responsible for leading the strategy, design, and delivery of enterprise-wide Customer Identity & Access Management (CIAM) capabilities. This role focuses on unifying customer identity under a single CIAM platform to deliver a consistent, secure, and frictionless experience across all digital portals, applications, and services. The Director oversees the development and integration of CIAM capabilities, including registration, authentication, identity federation, consent management, and profile orchestration. They also lead efforts to secure API identity and access, ensuring robust protection of customer data and services across internal and external interfaces. As a key contributor to the organization's digital engagement strategy, the Director partners with product, engineering, cybersecurity, and customer experience teams to ensure CIAM capabilities support business growth, regulatory compliance, and customer trust. This role is accountable for defining the CIAM product roadmap, managing vendor relationships, and delivering measurable outcomes aligned with enterprise goals. * PRIMARY DUTIES AND RESPONSIBILITIES: * Lead the strategy, design, and delivery of a unified CIAM platform, enabling secure, seamless, and consistent customer identity experiences across all portals, applications, and digital channels. * Define and maintain the CIAM product roadmap, aligning with enterprise digital engagement, privacy, and security strategies. * Oversee customer identity capabilities, including registration, authentication, identity federation, consent management, and profile orchestration. * Ensure secure and scalable API identity management, including token-based access, client authentication, and integration with internal and external services. * Partner with product, engineering, cybersecurity, and customer experience teams to embed CIAM capabilities into digital products and services. * Evaluate and select CIAM platforms and technologies, ensuring alignment with business requirements, regulatory standards, and customer expectations. * Drive adoption of modern identity protocols (e.g., OAuth2, OIDC, SAML) and standards to support interoperability and secure access. * Ensure CIAM solutions meet compliance requirements, including data privacy regulations (e.g., GDPR, CCPA) and internal control frameworks. * Manage vendor relationships and product lifecycle activities, including licensing, feature adoption, and roadmap alignment. * Define and track product KPIs and success metrics, including customer onboarding success, authentication performance, and identity-related support volumes. * Contribute to enterprise IAM strategy, bringing deep expertise in customer identity, API security, and digital identity innovation. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation

As Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment. Your responsibilities include but not limited:-Leading our seating, hosting efforts-In-House Marketing-Cash Control -Alcohol Control -Over Customer Service Experience Individual must be able to stand/walk at a fast pace for several hours at a time. Nights and Weekends Required. Compensation: $15.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.

The **Senior Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary range for this position is $65,000.00 annually **What You'll Do:** + Oversee Customer Operations Managers and other customer operations employees + Manage daily customer operations, fleet availability, and revenue generation for the assigned function + Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolve customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engage in effective communication plans focused on building employee engagement in order to achieve business results + Conduct performance evaluations that are timely and constructive, where applicable + Participate in the recruiting process, as required + Provide management with various updates and indicators as requested + Remain current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $60,000.00 annually What You'll Do: * Responsible for daily customer operations and revenue generation for their assigned function * Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes * Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) * Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) * Actively engages in effective communication plans focused on building employee engagement in order to achieve business results * Conducts performance evaluations that are timely and constructive, where applicable * Participates in the recruiting process, as required * Provides management with various updates and indicators as requested * Remains current on all administrative duties according to company policy What We're Looking For: * 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. * High School Diploma required, Bachelor's Degree preferred * Moderate proficiency in Microsoft Office Suite * Ability to collaborate with internal and external stakeholders * Flexible and adaptable; ability to work effectively in ambiguous situations * Excellent verbal and written communication skills * Ability to address and resolve customer service challenges * Results driven, ability to make decisions and help solve problems * Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team * Ability to drive process and organizational change * Ability to influence * Ability to motivate teams and keep a positive attitude in a fast-paced environment * Ability to work under minimal supervision with a goal-oriented mindset * Ability to see the big picture and leverage critical thinking and decision-making skills * Excellent organization, time management, delegation, and prioritization skills. * Courageous leadership and accountability What You'll Get: * Up to 40% off the base rate of any standard Hertz Rental * Paid Time Off * Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts -Theme Park Tickets, Gym Discounts & more