Customer service manager jobs in Bethlehem, PA

An Overnight store manager oversees the overnight store operations and activities of the Overnight Crew staff in multiple departments (shift time 10pm-730am). Ensuring production processes, quality control and food safety guidelines are met. The Overnight Store Manger must maintain a high level of productivity from the Overnight Crew staff in stocking while rotating of merchandise. This position needs to have the ability to communicate effectively with management and staff in multiple departments and shifts. The Overnight Store Manager's goal is to maintain neat, clean and visually appealing departments that are ready for customers when the store opens. The Overnight Store Manager is responsible for all of the safety, security and assets in the store. RoNetco Supermarkets, Inc. operates nine retail ShopRite grocery stores in north west New Jersey. Our locations are in the following areas: Netcong, NJ (Morris County) Byram, NJ (Sussex County) Flanders, NJ (Morris, NJ) Newton, NJ (Sussex County) Hackettstown, NJ (Warren County) Succasunna, NJ (Morris County) Sparta, NJ (Sussex County) Franklin, NJ (Sussex County) Sussex, NJ (Sussex County) Candidates must be available to work in any location.

🏗️ Structural Detailing Manager 📍 Philadelphia, PA | 💰 $90,000-$120,000 + Benefits | 🕒 Full-Time, On-Site About the Role You'll oversee drawings, models, and CNC files for major structural and misc. steel projects - ensuring accuracy, manufacturability, and on-time delivery. Key Responsibilities Lead and mentor detailing staff Review drawings/specs for accuracy Coordinate with engineering & production Manage workloads, revisions, and RFIs Ensure AISC compliance and quality control Requirements ✅ 5+ years in structural steel or detailing ✅ AutoCAD or DraftSight (SolidWorks a plus) ✅ Strong fabrication and blueprint knowledge ✅ Leadership & communication skills Benefits $90K-$120K + Medical, Dental, Vision, 401(k) Paid holidays & vacation Tight-knit, growth-focused team

Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands Base Salary Range: $80,000-$115,000 Visa Sponsorship: This role is not eligible for visa sponsorship Your Job Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team in Milford, NJ. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers. You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team. Our Team Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen. We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it. What You Will Do Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals. Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management. Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback. Identify and implement process improvements that enhance the customer experience and drive operational excellence. Empower team members to recognize their strengths, grow professionally, and contribute to the team's success. Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs. Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment. Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation. Who You Are (Basic Qualifications) 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment Ability to lead and support a team through coaching, performance feedback, and collaboration Strong communication skills and the ability to build relationships across departments and with customers What Will Put You Ahead Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: ****************************************** #LI-LAL #LI-ONSITE

Description: Job Title: Customer Service Account Manager Department: Customer Service Reports to: Director, Customer Service Job Description: At MaxLite, our vision is to transform the way people experience light. We are seeking an experienced Customer Service Account Manager to join our rapidly growing company, supporting our customer base on the specific assigned location As a Customer Service Account Manager at MaxLite, you will manage and support customer needs to achieve and maintain a 100% satisfaction rate. You will collaborate closely with the sales team to meet monthly, quarterly, and annual sales targets, supporting sales activity within your assigned territory. This role requires effective use of web-based customer service tools and frequent communication with customers and internal teams via phone and email. Key Duties & Responsibilities: Manage order fulfillment for your assigned sales territory, including order entry, administration, and shipping coordination. Handle inbound calls and emails with professionalism, resolving customer inquiries promptly and accurately in a fast-paced, multitasking environment. Monitor and run order reports to ensure timely shipment of open orders, release of holds, and fulfillment of backorders. Maintain accurate and up-to-date opportunities, quotes, and customer records in FreeAgent. Build and maintain strong partnerships with assigned Sales Representatives to drive collaboration and achieve territory goals. Work closely with the Senior Account Manager to identify, track, and pursue new sales opportunities. Take full ownership of customer issues from initiation to resolution, ensuring an exceptional customer experience and 100% satisfaction. Develop deep product knowledge of all MaxLite offerings to provide informed and effective customer support. Track and analyze sales performance, KPIs, and backorder trends, proactively addressing any gaps or issues. Collaborate cross-functionally with Operations, Product Management, and Logistics teams to meet customer needs efficiently. Identify opportunities to improve customer service processes, tools, and communication workflows. Process RGAs and manage RTI or buy-back program requests accurately and promptly. Prepare and maintain detailed documentation and reports on customer interactions, promotions, and order activity. Perform additional duties as assigned with minimal supervision while maintaining high attention to detail and responsiveness. Requirements: What We Look For: Bachelor Degree 3-5 years of experience in a customer service/account management role Experience and understanding of the lighting industry highly desired Exceptional listening, comprehension, and oral/written communication skills - including grammar, spelling, punctuation and writing composition skills. Proficient in Microsoft Office Suite, AI, and technologies Strong ability to work independently, prioritize tasks, attention to detail and solve problems in a fast-paced environment. Collaborative team player with a positive attitude. We Offer: Competitive salary + bonus Growth opportunities Health benefits (medical, dental, vision) Paid time off (sick, vacation, holidays) Life and disability insurance 401(k) w/ company match Working Conditions & Physical Requirements: This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week during the assigned shift schedule Must be able to commute to the work location Must be able to walk, talk, sit, stand, bend, listen, type, read Must be able to push, pull, lift up to 15 pounds on occasion Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About MaxLite: MaxLite has been committed to providing energy-efficient lighting products for more than 32 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED brand. A three-time recipient of the ENERGY STAR Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its three locations. EEO Statement: MaxLite provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MaxLite to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please inform Human Resources during the interview Process. Employment with MaxLite is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MaxLite is not guaranteed for any length of time.

Job Description Are you a highly action-oriented leader who excels at coaching teams and optimizing technology to deliver flawless service? Joshua Tree Experts is seeking a dynamic and personable Customer Service Manager to lead our centralized Contact Center. This pivotal role requires a decisive, inspiring leader to optimize our systems (including AI integration ) and empower the Customer Service Representative (CSR) team, directly influencing our ability to scale and retain clients across the entire franchise network. Core Responsibilities: Leadership, Coaching & Action This leader must be a motivator, decisive, possess relevant industry experience, and be relentless in driving enthusiasm and operational excellence. Coaching & Culture Leadership (The Motivator): Serve as an active Coach and Mentor to the CSR team, conducting regular 1:1 sessions and training to elevate their professional skills. Inspire Excitement: Develop and maintain a high-energy, engaged team culture that is excited about coming to work and dedicated to client success. Foster a high-performance environment and promote a personable demeanor in all client interactions. Action-Oriented Operational Management (The Doer): Be action-oriented, always jumping on the ball to resolve issues and improve processes. You must not be afraid to take leadership and make quick, effective decisions. Own the complete responsibility for the Contact Center's daily operations, productivity, and service level adherence. Implement Franchise Standard Processes and continuous improvement initiatives to enhance system-wide efficiency and client satisfaction. Technology Integration & Optimization (The Innovator): Be highly tech-savvy and appreciate the value of modern solutions. Oversee and optimize contact center technologies including Aloware, AI-powered agents, call routing systems, and CRM integrations. Ensure all tools are fully leveraged to improve efficiency, maintain service consistency, and deliver a best-in-class client experience. Franchise Support & Client Resolution: Serve as the primary Liaison between the Contact Center and Franchise Location Management, ensuring alignment and seamless operational support for field crews. Manage and resolve escalated Client requests, providing swift resolution and ensuring service recovery efforts result in positive client outcomes. Oversee core service functions, including accurately preparing and delivering service proposals and managing the use of CRM software for accurate measurements. Required Qualifications Experience & Industry Acumen: Minimum of 5-7 years of progressive experience in Contact Center or client services management. A strong sales background, particularly in the home services industry, is highly desirable. Technical Knowledge & Systems Fluency: Advanced familiarity with contact center technology (e.g., Aloware, ACD systems) and CRM/Scheduling software. Direct experience with SingleOps CRM is highly beneficial. Must show an appreciation for AI integration and digital workflow optimization. Leadership & Temperament: Proven ability to lead, mentor, and inspire a team. Must be personable, decisive, and able to motivate others through effective coaching. Education: Bachelor's degree in Business Management or a related field is required. The Impact You Will Make You are a key operational leader and chief motivator responsible for the efficient service delivery and positive client experience for our entire franchise system. Your energy and leadership will set the tone for client loyalty and operational success.

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service. Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise. Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions. As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability. This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel. PRIMARY RESPONSIBILITIES: Exemplify the Freshpet safety culture by leading through example Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration Provide leadership and direction to the business as it relates to our logistics and customer service strategy Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities Deliver and manage financial targets and budgets KEY ATTRIBUTES: Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives. Advanced leadership, relationship management, project management and financial management skills Simultaneously manage multiple projects while balancing short term vs. long term needs Extensive negotiation, conflict management, and problem-solving skills Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control Self-starter with a strong sense of urgency and attention to detail Excellent verbal and written communication skills Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity QUALIFICATIONS: Bachelor's degree in business, supply chain, operations management, or a related field MBA strongly preferred Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry Extensive experience in successful design and management of a temp-controlled, regulated food supply chain Expert knowledge of GMP controls and food safety program management

Job DescriptionDescription: We are seeking a Customer Experience Manager to join our dynamic team and lead our customer service functions to drive world-class Net Promoter Score (NPS) results. This role ensures seamless coordination with operations and supply chain for on-time, in-full (OTIF) deliveries, collaborates with quality teams for quick issue resolution, and implements strategies for continuous improvement in customer satisfaction. Key Responsibilities: Collaborate with internal teams working cross-functionally to streamline processes and improve overall customer experience. Lead, mentor, and continuously develop team performance by providing regular feedback and fostering a collaborative environment that drives individual and collective growth. Retain less than 15% regrettable turnover and a 60% hiring success rate for top talent. Oversee order management and provide account support, ensuring the team delivers on a 98% response rate to customers within one business day. Champion process improvement and problem solving to optimize service strategies. Ensure compliance with all customer contracts and implement periodic audits to maintain standards. Drive customer satisfaction and retention, ensuring a Net Promotor Score >50 and a 90 %+ customer retention rate. Qualifications & Requirements Education: Bachelor's degree in Business, Supply Chain Management, or a related field. Experience: Minimum 5 years in customer service, including 2+ years in leadership, preferably within manufacturing or personal care industries. Technical Proficiency: Experience with ERP and CRM systems Proficiency in Microsoft Word, Excel, and Outlook. Skills & Competencies: Strong customer focus with proactive management of expectations and resolution to issues promptly. Process improvement experience leading initiatives for service enhancement. Resilient in managing high-pressure situations and delivering quality service under tight timelines Excellent verbal and written communication skills. Collaborate and work effectively across teams while prioritizing customer obligations in a fast-paced setting. Core Values & Culture Fit Our team operates on a foundation of integrity, teamwork, and relentless problem-solving. The ideal candidate should embody the following values: Customer-Centric Mindset: Act as the customer's eyes, ensuring quality at every step. Collaboration & Respect: Foster an inclusive and encouraging work environment. Proactive & Solution-Oriented: Always seeking improvements and problem-solving efficiently. Accountability & Ownership: Taking full responsibility for commitments and actions. Passion & Dedication: Bringing energy and enthusiasm to work every day. Why Join Us? We are committed to providing a collaborative and growth-driven work environment within the personal care and home care manufacturing industry. If you thrive in a fast-paced, customer-focused role and want to make a meaningful impact, we'd love to hear from you! Requirements:

Job Details Easton Headquarter - Easton, PA Full Time 4 Year Degree First Customer ServiceDescription Do you thrive at the intersection of leadership, customer relationships, and operations? Human Active Technology (HAT) is seeking a Customer Experience Manager who thrives on both leading and doing. This role is perfect for someone who can motivate and develop a team while also rolling up their sleeves to dive into the details, whether that's entering orders, reviewing accounts, or handling escalations directly. This is a highly visible leadership role, responsible not only for managing client relationships and order flow but also for developing the team and conducting department operations. What You'll Do The Customer Experience Manager is a key leader who oversees the daily operations of the Customer Experience department across multiple locations (Easton, PA and San Jose, CA). This individual will manage a team of Customer Experience Specialists and Team Leads, ensuring consistent delivery of world-class service to dealers, end-users, and internal partners. This is a hands-on leadership role, a true "player/coach" responsible for managing people, improving processes, and supporting critical customer accounts. We're looking for a leader who not only drives strategy and sets goals, but also jumps in to do the work when needed, leading by example to deliver an exceptional customer experience. Your key responsibilities will include: Leading, coaching, and developing the Customer Experience team across multiple locations. Serve as the senior point of escalation for customer and dealer issues, resolving complex situations with professionalism and urgency. Oversee account management activities, ensuring accuracy and timeliness in pricing, order entry, lead times, and communication. Collaborate cross-functionally with Sales, Operations, Logistics, Engineering, and Finance to proactively address customer needs and ensure seamless order execution. Drive process improvements and implement best practices to enhance efficiency, consistency, and scalability across the department. Monitor KPIs (accuracy, timeliness, satisfaction) and report to senior leadership. Roll up your sleeves-entering orders, troubleshooting accounts, and supporting workflows as needed. Qualifications What We're Looking For 5+ years of experience in customer service, account management, or client experience roles Manufacturing or B2B environment experience required (contract office furniture experience strongly preferred) 3+ years of direct people management experience Strong ERP knowledge (Syteline preferred; Oracle, SAP or similar acceptable) and advanced Excel skills Understanding of Bills of Material (BOMs) and multi-product order workflows A hands-on leader who can coach, develop, and motivate while also diving into the details when needed Excellent problem-solving, communication, and relationship-building skills Who We Are HAT is a rapidly growing manufacturer of monitor mounting solutions, height-adjustable tables, and other ergonomic office products. We specialize in custom manufacturing and are known for our creative solutions and exceptional product quality. Headquartered in Easton, PA, we also have offices and showrooms in California, New York City, Chicago, and the Netherlands. Why Join HAT? Competitive Salary Competitive benefits package: health, dental, vision, disability, and supplemental coverage 401(k) with company contributions Generous PTO including vacation, personal days, and holidays A leadership role where you can make an impact and shape the customer experience strategy of a growing, innovative company Collaborative, fast-paced work environment with opportunities for growth At HAT, we value leaders who can think strategically, act decisively, and inspire others to deliver excellence. If you're ready to lead a high-performing team while directly shaping the customer journey, apply today! Location: Easton, PA (Onsite) | Department: Customer Experience | Schedule: Monday-Friday, Day Shift | Salary: $85,000 - $100,000

Job DescriptionOur Client is hiring a hands-on leader to supervise a small team (3-4) of Customer Service Representatives in a fast/slow (peaks-and-valleys) front-office environment. You'll split time between coaching and coverage-jumping on phones or the front desk when it's busy, and making sure schedules, service quality, and daily operations run smoothly when it's not. This is a steady, onsite role focused on reliability, teamwork, and great customer experiences. Schedule: Full-time onsite in Bethlehem, PA; occasional short trips to NJ as needed. Compensation: Up to $48,000/year, non-exempt (hourly) with benefits. What you'll do: Lead daily operations for a small CSR team; set clear expectations and provide real-time coaching. Cover phones and front desk as needed; model calm, professional service during rushes. Handle escalations and customer issues with strong de-escalation skills; document incidents. Own scheduling & coverage: build/adjust schedules, handle call-outs, and maintain staffing levels. Oversee basics of timekeeping (timesheet verification) and coordinate with payroll as needed. Prepare daily cash-out/operational reports and keep the workspace organized. Help onboard/train new hires and reinforce policies to maintain service quality. Collaborate with leadership on process improvements and team communication. Requirements Must-have: Experience that combines phones + in-person customer service (not just one or the other). Proven de-escalation and judgment: you know when to resolve, when to escalate, and how to set boundaries respectfully. Hands-on leadership: prior lead or supervisor experience in a customer-facing setting. Scheduling/coverage experience (building schedules, handling call-outs, swapping shifts). Clear, respectful communication and emotional intelligence-especially working with long-tenured team members. Solid organization, attention to detail, and basic computer proficiency (email, spreadsheets, POS). HS diploma or equivalent required; ticketing/travel/hospitality experience is a plus.

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate #INDGHP Qualifications Education and Experience * High school diploma or GED equivalent. * One (1) year of retail production supervisory experience required. * One (1) year goal setting and tracking experience required. * (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.) Skills/Abilities/Qualifications * Must be able to continuously perform repetitive work, at a set pace. * Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel. * Must possess strong interpersonal skills with excellent communication skills. * Must have ability to attend meetings, trainings, and other store related business within the GKA territory. * Willing to transfer to other store locations within GKA system according to company needs. * Bilingual a plus. * Exhibits a high level of integrity and business ethics. * Exhibits a high level of adaptability and flexibility. * Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity. * Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently. * Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. * Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Full Time ACUTE PARTIAL- BROADWAY-78052 1620 Broadway Management/Supervision M-F Days The Service Supervisor provides management and direction of the programs for which they are responsible. In collaboration with the Program Manager, this position ensures the quality, integrity, safety, and coordination of the program in meeting the needs of clients, family members, payers, regulatory bodies and program goals Competencies: Must possess basic personal computer knowledge and skills. Master's degree in a mental health field required. Appropriate professional licensure preferred. Demonstrated management experience in progressively responsible positions in child/adolescent mental health services required. Must pass a Criminal Record History Clearance and a Child Abuse History Clearance which are processed by KidsPeace. Must pass a Physical & Drug Screening & possess the ability to attend and successfully complete all KidsPeace sponsored training. EOE

supports two locations / travel required At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Qualifications High school diploma or GED required. Minimum of 5 years' experience in the construction industry (door industry preferred). Mechanical and electrical skills are highly desirable. Valid driver's license required. Skills and Abilities Strong ability to read and interpret safety rules, operating instructions, and procedure manuals. Effective written and verbal communication skills, including report writing and customer presentations. Basic math skills and ability to read a tape measure. Problem-solving skills with the ability to handle non-standardized situations. Ability to interpret instructions in various formats (written, oral, diagram, schedule). Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration. Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A two person lift is required for anything exceeding 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Travel Required We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We value diversity and strive to create an environment where every employee feels respected, supported, and empowered to contribute to our success. Manage daily workflow and direct service technicians' schedules and responsibilities. Responsible for managing the relationships of new and existing customers Support dispatch operations to ensure timely and efficient service delivery. Oversee technician training and provide guidance during onboarding and ongoing development. Evaluate repair requirements and ensure appropriate tools and equipment are available before job commencement. Analyze job needs and determine necessary actions to ensure approved service delivery. Assist in documenting work to be performed and reviewing it with customers. Ensure technicians maintain company-provided equipment, tools, and vehicles. Monitor and manage parts inventory in service vehicles to support job readiness. Represent the company professionally in all customer interactions. Ensure technicians provide clear explanations of work performed, including safety systems and maintenance guidance. Collaborate with the billing department to resolve invoice issues and authorize credits when necessary.

Sharps Medical Waste Services is seeking a dedicated and safety-focused Route Supervisor to oversee our team of drivers in our Allentown, PA location. This role is critical to ensuring compliance with DOT regulations and the safe, legal transport and treatment of Regulated Medical Waste. The ideal candidate will be a hands-on leader with a passion for safety, customer service, and employee well-being. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following: · Supervise and support a team of route drivers, ensuring daily operations run smoothly and efficiently. · Ensure compliance with all DOT regulations and medical waste transportation and treatment laws. · Monitor and manage driver performance, safety practices, and customer service standards. · Utilize ELD systems (preferably Samsara) to track routes, driver hours, and vehicle performance. · Conduct regular safety meetings and training sessions. · Perform route coverage as needed (1-2 times per month). · Collaborate with operations and customer service teams to resolve service issues. · Maintain accurate records and reports related to driver activity, compliance, and incidents. · Enforce company policies and procedures consistently and fairly. Requirements MINIMUM QUALIFICATIONS: · High school diploma or GED required. · Minimum of 2 years of supervisory or management experience, preferably in transportation or logistics. · Valid DOT medical card and driver's license required. · Must pass pre-employment drug screen, background check, and motor vehicle records check. · Familiarity with DOT regulations and ELD systems (Samsara experience is a plus). · Strong leadership, communication, and organizational skills. · Commitment to safety, customer satisfaction, and employee development. Physical Requirements: · Ability to exert up to 150 pounds of force occasionally, 60 pounds frequently, and 20 pounds constantly. · Must be able to lift, push, or pull carts weighing up to 300 pounds. · May require mandatory immunizations and credentialing based on customer requirements. EEO STATEMENT Curtis Bay Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Investment Fund Services accounting team. Our primary goal is to provide exceptional accounting and administration servicing for our clients' assigned mutual funds, CITs, ETFs and other pooled vehicles. As a Fund Accountant Supervisor, you will act as an intermediary between the funds and their investment managers and serve as the official record keeper for the funds. You will also train and supervise the accounting analysts on the team. What you will do: * Your skills in accounting will be used by calculating the funds' daily investable cash, expenses, and income. You will calculate and report the funds' daily Net Asset Values (NAV's). You will process shareholders' activity and perform timely reconciliations to the fund's transfer agent. You are responsible to communicate the transactions associated with the fund(s) and work closely with internal and external clients to provide accurate and thorough accounting packages. * As the record keeper for the funds, you will be involved in the support of various year-end audit engagements in accordance with GAAP accounting standards. We will need you to perform due-diligence to ensure clients are in compliance with government laws and regulations. * You will ensure accuracy of accounting packages by completing daily checks of: security audit reports, NAV impact (R086) reports, daily work packets, corporate actions, expense processing, CARS reconciliations, and Fund Center reports. * You will assist Fund Administration in performing expense budget analysis and allocating expense payments; prepare monthly expense packages and scorecards. * You will assist the fund accountant manager with the preparation of SEC filings (e.g. N-SAR, N-1A, 24F-2, N-MFP). * You will train and supervise the accounting analysts on systems, processing, procedures, and job responsibilities. * Your due diligence and attention to detail during the review process of the fund accountant analysts work will be key to your team's success while striving for error free reconciliations and reporting. * You will correspond with external investment managers regarding day-to-day fund inquiries including entering security trades, fee payments, cash position breaks, reconciliations, and escalation inquiries. Client engagement and a dedication to quality service is a must for success. * You will assist the manager with conducting performance appraisals, monthly one-on-ones with the team analysts and provide career pathing and training. You will also ensure staffing requirements are met by participating in analyst interviews. You will team with the manager to provide and foster a team environment to include individual development, promotions and disciplinary action. * We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. * You will have the opportunity to partner with a diverse team and grow your career. What we need from you: * BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. * Minimum of 2 years experience in Financial Services Industry working with Fund Accounting. * Intermediate skills in Microsoft Excel. * The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality. * Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls. * Strong customer service skills as you will be communicating daily with your clients and other service providers. What we would like from you: * A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. * Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy * Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them. * Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. * Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. ********************* SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

Groundworks, is seeking a talented Assistant Service Manager to join their team in Montgomeryville, PA. The Assistant Sales Manager plays a pivotal role in supporting the Sales Manager at the Branch location by championing key organizational initiatives focused on enhancing sales productivity. This dynamic individual actively contributes to the development of strategies aimed at improving sales processes while collaboratively leading a team of Outside Sales Representatives. Their efforts are integral to driving customer satisfaction initiatives across the sales team, ensuring a cohesive and effective approach to achieving overall sales and organizational success. Job Responsibilities * Assists to ensures the sales team provides a thorough, effective and professional presentation to each customer * Assists in the training and development of Outside Sales Representatives to meet individual, branch and company sales targets * Assists to ensure team possess product knowledge, understanding of marketing techniques and the ability to relate to customer needs * Conducts ride-a-longs with Outside Sales Representatives to improve techniques and processes * Assists in handling customer concerns * Leads by example and represents the brand with confidence and professionalism * Runs warm leads and prospects own book of business * All other duties as assigned Qualifications * In-home sales experience preferred, but not required * 2-3 years of experience leading a team of sales individuals * Exceptional communication and problem-solving skills * Strong work ethic, integrity, humility and desire to build an industry-leading sales team * Proven leadership ability to influence, develop and empower team to achieve objectives with a strong team focus and approach * Superior knowledge of sales techniques * Highly organized and efficient * Dedication to providing great customer service Requirements * Full time * Onsite * Frequent travel within the territory with sales team What we provide for our employees * Competitive base salary with tremendous bonus potential * Equity * The best-in-class training programs * Advanced leadership training opportunities * Competitive and professionally rewarding family-oriented culture * Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods * Paid time off including 6 holidays Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before! We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home. When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

Description The primary responsibility of the Supervisor - Player Services is to supervise Representatives - Player Services and provide them with the necessary tools for an exceptional work environment. Work to protect cash assets through diligent supervision of daily player services operations for assigned shift, including at any satellite player services. POSITION RESPONSIBILITIES: § Knows and enforces rules and regulations of player services.§ Strictly adheres to and enforces all Internal Controls and SOP's.§ Monitor the customer service level provided by hourly team members to ensure unmatched guest service.§ Support team members by filling in as a Representative- Player Services as needed and handles guest discrepancies.§ Actively involved with the transactions of the TRU Team such as verifying fills, credits, and the overall balancing of the TRU Vault.§ Actively involved with the distribution of gifts to Guests.§ Supports an upbeat and positive image of Bus Marketing.§ Assigns departure information to arriving busses.§ Coordinates the arrival/departure of busses.§ Assist guests with bus information.§ Executes monthly promotions.§ Provides team members with coaching sessions for growth and development.§ Accuracy of bank and deposit balances.§ Supervises and trains team members on their shift.§ Verifies cash turn-ins from operating departments, various types of cash paid-outs, and cashier's banks. § Approves customer credit within prescribed limits. Minimum Employment Requirements 18 years of age, proof of authorization/eligibility to work in the United States. High School diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form. Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards. Maintain consistent adherence to the Wind Creek customer service standards. Must be able to work varied shifts, including weekends and holidays. Specific Position Requirements: § One (1) year experience involving cashiering, main bank, marker bank and chip bank in a management capacity preferred.§ Experience working in a guest service environment or customer service area, with a hotel/casino resort preferred.§ Excellent communication skills, strong organizational skills, detail oriented, and must be flexible with work schedule.§ Ability to multi-task.§ Physical ability to access all areas of the property.§ Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.§ Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.§ Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.§ Ability to work with others, communicate well, receive direction; review your own work.§ Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.§ Ability to address stressful situations with clients with dignity and the utmost tact and politeness.§ Ability to develop a working knowledge of all PGCB regulations, Internal Controls, and Player Services SOP's. Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Services Supervisor (Grade Code: 4103) Informal Enquiries We welcome enquiries about the role. Hygiene Services Queries: Ms. Lorraine Noonan - Hygiene Services Manager, University Hospital Limerick Tel. 087 2383591 or Ms. Ciara Conway - Hygiene Services Manager, University Hospital Limerick Tel. 087 1253634 Catering Services Queries: Ms Anne O'Brien - Catering Manager, University Hospital Limerick Tel. 086 2549233 Purpose of the Post Supervisors will be responsible for the day to day supervision of support staff in compliance with HSE and Acute Services policies procedures, protocols and guidelines, job descriptions, HIQA and HACCP standards ensuring a high quality performance is achieved. The post holder will be responsible for ensuring that all services are delivered effectively and efficiently and that quality and patient safety comes first at all times. Location of Post There is one Specific Purpose, whole time vacancy within the Facilities Department, Acute Services HSE Mid West. The initial assignment location is University Hospital Limerick. The service assignment of these posts will be indicated at expression of interest stage. A panel may be formed as a result of this campaign for HSE Mid West, Acute Services from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

Are you a highly action-oriented leader who excels at coaching teams and optimizing technology to deliver flawless service? Joshua Tree Experts is seeking a dynamic and personable Customer Service Manager to lead our centralized Contact Center. This pivotal role requires a decisive, inspiring leader to optimize our systems (including AI integration ) and empower the Customer Service Representative (CSR) team, directly influencing our ability to scale and retain clients across the entire franchise network. Core Responsibilities: Leadership, Coaching & Action This leader must be a motivator, decisive, possess relevant industry experience, and be relentless in driving enthusiasm and operational excellence. Coaching & Culture Leadership (The Motivator): Serve as an active Coach and Mentor to the CSR team, conducting regular 1:1 sessions and training to elevate their professional skills. Inspire Excitement: Develop and maintain a high-energy, engaged team culture that is excited about coming to work and dedicated to client success. Foster a high-performance environment and promote a personable demeanor in all client interactions. Action-Oriented Operational Management (The Doer): Be action-oriented, always jumping on the ball to resolve issues and improve processes. You must not be afraid to take leadership and make quick, effective decisions. Own the complete responsibility for the Contact Center's daily operations, productivity, and service level adherence. Implement Franchise Standard Processes and continuous improvement initiatives to enhance system-wide efficiency and client satisfaction. Technology Integration & Optimization (The Innovator): Be highly tech-savvy and appreciate the value of modern solutions. Oversee and optimize contact center technologies including Aloware, AI-powered agents, call routing systems, and CRM integrations. Ensure all tools are fully leveraged to improve efficiency, maintain service consistency, and deliver a best-in-class client experience. Franchise Support & Client Resolution: Serve as the primary Liaison between the Contact Center and Franchise Location Management, ensuring alignment and seamless operational support for field crews. Manage and resolve escalated Client requests, providing swift resolution and ensuring service recovery efforts result in positive client outcomes. Oversee core service functions, including accurately preparing and delivering service proposals and managing the use of CRM software for accurate measurements. Required Qualifications Experience & Industry Acumen: Minimum of 5-7 years of progressive experience in Contact Center or client services management. A strong sales background, particularly in the home services industry, is highly desirable. Technical Knowledge & Systems Fluency: Advanced familiarity with contact center technology (e.g., Aloware, ACD systems) and CRM/Scheduling software. Direct experience with SingleOps CRM is highly beneficial. Must show an appreciation for AI integration and digital workflow optimization. Leadership & Temperament: Proven ability to lead, mentor, and inspire a team. Must be personable, decisive, and able to motivate others through effective coaching. Education: Bachelor's degree in Business Management or a related field is required. The Impact You Will Make You are a key operational leader and chief motivator responsible for the efficient service delivery and positive client experience for our entire franchise system. Your energy and leadership will set the tone for client loyalty and operational success.