Post job

Customer service manager jobs in Boise, ID

- 308 jobs
All
Customer Service Manager
Client Manager
Area Service Manager
Service Manager
Customer Service Supervisor
Call Center Manager
Service Center Manager
Manager, Client Services Operations
Customer Service Director
Customer Experience Manager
Zone Manager
Service Operations Manager
Plant Manager
Service Lead
  • Plant Manager

    Air Liquide 4.8company rating

    Customer service manager job in Boise, ID

    Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes. How will you CONTRIBUTE and GROW? Air Liquide is Hiring for a Plant Manager in Boise, ID! We are looking for you ! Exciting new opportunity at brand new plant Part of growing semiconductor industry Day shift Monday-Friday This role involves managing a new gas plant and its operations at the Micron Boise ID1 location, ensuring compliance with all regulatory requirements and Air Liquide policies. The manager will be responsible for safe and reliable plant operation, fostering positive customer relationships, and partnering with the Reliability Team for maintenance and efficiency. A key aspect of the role is developing and leading people, promoting a strong safety culture, and managing operational costs within budget. Key Responsibilities: Complies with Regulatory Requirements: Operates the facility in compliance with all governmental regulations and Air Liquide policies, maintaining necessary licenses and permits. Provides regulatory training, maintains documentation, and reports/investigates all incidents, ensuring timely corrective actions. Ensures fair employment practices in evaluations, hiring, promotions, and assignments. Operates the Plant Safely and Reliably: Meets or exceeds company safety standards, owns Key Operating Documents, and ensures updated PID's. Makes plant and process decisions, performs troubleshooting, and delegates authority to trained subordinates. Ensures delivery of required product quality and quantity. Partners with the Reliability Team for predictive/preventive maintenance, planned turnarounds, and unexpected events. Maintains high housekeeping standards (5S), keeps hazard analyses current, and ensures compliance with PSM, EIS, and IMS requirements. Develops long and short-term plans for improving safety, reliability, and efficiency. Approves all critical work permits and ensures effective maintenance planning and completion. Develops and Leads People: Models exemplary safety behavior and takes a leadership role in achieving "Zero Accidents." Conducts annual performance reviews, implements individual development plans, and provides training/coaching. Recruits, assigns, directs, and evaluates employee work, overseeing staff competence development. Instills a culture of strict adherence to operational policies and procedures. Manages Cost: Understands, monitors, optimizes, and is accountable for operating costs within the authorized budget (variable, fixed, and capital). Identifies and implements cost reduction opportunities. Participates in capital planning, including maintaining a long-term capital improvement plan. Controls overtime, continuously monitors and improves efficiency, availability, reliability, and quality. Utilizes national purchasing agreements and partners with Corporate Supply Management for outsourced work and materials. _____________________ Are you a MATCH? Required Qualifications: Bachelor's degree in Mechanical or Chemical Engineering with 3+ years of process/plant operations experience OR 10+ years of process industry experience in lieu of a degree. Ability to work extended hours, shift work, and be on call as business needs dictate; infrequent travel. Technical understanding of ASU operations and familiarity with regulatory requirements (PSM, OSHA, EPA, EEOC). Solid foundation in engineering/technical fundamentals, trained in process safety, and knowledgeable in root cause analysis. Computer literacy (MS Office, Intranet access, Maximo , Oracle Cost Reporting, ACE Online). Ability to deliver and explain training material, highly organized with effective time management skills. Displays mechanical and electrical aptitude, working knowledge of commercial agreements and Electronics customer relations. Excellent communication and team leadership skills, general understanding of accounting principles and plant operating budget. Knowledgeable in general maintenance management processes (work management, planning, scheduling, PM compliance, TAR planning) and the capital process (ACE submittal, economic analysis). The Salary rate range for this position in Idaho is $145,000.00 to $165,000.00 Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. For more information you can go to Air Liquide Benefit Offerings The candidate must have valid unrestricted employment authorization in the U.S. and must not require visa sponsorship now or in the future.
    $145k-165k yearly 1d ago
  • Tax Client Manager

    Nichols Accounting Group PC

    Customer service manager job in Boise, ID

    Full-time Description Tax Client Manager Job Type: Full-time, Salary Exempt Who We Are At Nichols Accounting Group, we believe accounting is more than numbers - it's about people, purpose, and building legacies. Recognized as one of Idaho's Best Places to Work three years in a row, we care deeply about culture, work-life fulfillment, and yes - having a little fun along the way. Our Core Values Principled • Authentic • Intentional • Determined Our Mission To glorify God by using our knowledge, skills, and talents to develop our employees to be leaders assisting the business community in growing healthy, strong organizations. About the Role We are seeking a Tax Client Manager to join our growing Tax Department. In this role, you'll serve as a trusted advisor to a portfolio of clients, managing tax strategy, reviewing complex returns, and providing proactive consulting solutions. You'll also supervise and coach team members, ensuring high-quality deliverables and supporting their professional growth. What You'll Do Serve as the primary contact for client communication, consulting projects, and tax returns Review and approve client deliverables (tax returns, financial statements, and advisory projects) Manage client onboarding, billings, contracts, and engagement deadlines Provide proactive solutions for tax planning, risk mitigation, and business consulting Supervise, coach, and develop team members; provide oversight and distribute workload effectively Assist with IRS/state tax notice resolution and audit defense Collaborate with leadership to improve systems, expand services, and grow opportunities Contribute to firm advancement through leadership, training, and innovation What We're Looking For CPA license required Minimum of 5 years of progressive tax experience, preferably in public accounting Strong technical knowledge across individual, business, and multi-entity structures Supervisory or leadership experience with demonstrated ability to mentor others Excellent communication skills with a client-first mindset Proactive, self-starting, organized, and committed to delivering results with integrity Why Join Nichols? A values-driven firm with a mission bigger than numbers: To glorify God by using our knowledge, skills, and talents to develop employees into leaders who help the business community grow healthy, strong organizations. A culture consistently recognized as a Best Place to Work Opportunities for professional advancement and leadership development Competitive compensation, comprehensive benefits, and flexibility for work-life balance Direct access to senior leadership and the chance to make a meaningful impact on both clients and your team Flexible work arrangements to help balance work, life, and family Ready to Apply? If you're ready to combine your technical expertise with leadership and mentorship, and you want to be part of a firm that values both performance and people, we'd love to hear from you. Apply today and help us build healthy, strong organizations that leave a lasting legacy. Nichols provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, or any other characteristic protected by federal, state, or local laws. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
    $65k-109k yearly est. 57d ago
  • Manager Client Services Ops - Majors

    Paylocity 4.3company rating

    Customer service manager job in Meridian, ID

    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This role will support of our Majors OR Majors Plus client segment. Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Develop strategies and initiatives to enhance and maintain client satisfaction and retention. * Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. * Facilitate continuous learning opportunities to expand the knowledge base of your staff. * Offer proactive development opportunities aligned with corporate goals and values. * Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization's values. * Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment. * Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. * Generate creative solutions and innovative ideas to increase employee engagement and retention. * Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. * Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances. * This job requires up to 25% travel for internal and/or client-facing meetings * This role is an onsite position Education and Experience * High School Diploma or equivalent required; Bachelor's degree preferred * 2+ years of previous leadership experience in a customer service/customer relationship role * Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs) * Experience with leading other leaders preferred * Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS software * Excellent knowledge of MS Office, including MS Excel * Strong interpersonal skills Physical Responsibilities: * Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. * Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************
    $74k-115k yearly 9d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Boise, ID

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States. How will you make an impact in this role? **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021826
    $89.3k-150.3k yearly 17d ago
  • Customer Service Supervisor (Contact Center)

    Veolia 4.3company rating

    Customer service manager job in Boise, ID

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The main responsibility of the Customer Service Supervisor is to deliver a customer experience which differentiates Veolia from peers and competitors through effective supervision of customer service staff by delivering on key performance indicators. All efforts should have a clear focus, contribute to and align with the Veolia customer experience strategy, and should be driven by customers' needs and expectations on delivering exceptional service to Veolia' customers in-line with requirements defined by the company and regulators. The scope of the position covers the outwardly facing customer service communications activities including supervision, training and coaching of a results-oriented customer service team and working closely in coordination with the Manager of Communications and Consumer Engagement on various customer outreach efforts and communication campaigns for all areas serviced through Veolia Idaho. This position requires very strong leadership, communication skills, mentoring and coaching, thorough understanding of the customer/billing/payment/notification processes and customer billing system, the Advanced Metering Infrastructure (AMI), the Interactive Voice Response (IVR) system, customer website and portal, Idaho Public Utility Commission (IPUC) regulatory rules, with a focus on policy, process adherence, and drive for improvement. Primary Duties/Responsibilities: Supervision Supervise and coordinate the work of CSRs. Provide daily direction and communication to CSRs to ensure customer calls/contacts and field orders are handled in a proper, timely, efficient, positive and knowledgeable manner. Establish and monitor annual goals for the department and ensure that all assigned employees receive an employee development review at least once a year. Coach staff on digital changes to drive adoption rates of digital self-service channels. Assist the Customer Service and HR Manager in the recruitment process. Assist the Customer Service and HR Manager with counseling, evaluation and motivation of personnel. Identify staff training needs, provide and deliver recommended training solutions. Conduct staff meetings and feedback sessions, and ensure appropriate work communication among personnel and departments. Perform regular call monitoring and performance feedback. Provide direction for conflict resolution to the Lead Customer Service Representative, Customer Service Representative and field staff with customer contact and take an active role in the escalation process to ensure customer resolution and satisfaction. Weekly reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or over the phone. As requested, manage other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Director or Manager of Customer Service. Develop a friendly work environment and atmosphere to improve productivity of staff by providing staff with awards and incentives. Update the phone system as needed with emergency information. Managing Regulatory and Customer Complaints Ensure that all regulatory complaints are responded to in an efficient manner with a resolution that follows Idaho Public Utilities guidelines and satisfies the customer to the best of our ability. Work with the regulator to settle cases, come to agreements with customers, and attend informal hearings with the regulator. Work with customers on a case-by-case basis to come to an agreement or understanding of their issue and resolution of that issue. Managing Collections Closely work with the Director of Customer Service to develop strategies and plans for collection activities such as additional phone calls, and letter campaigns. Keep close financial benchmarks to track accounts receivables. Monthly review and resolution of all customer disputes by working with the meter department on collecting meter test results and providing that information to customers. Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations are met. Other Responsibilities Perform all other duties and projects as needed, including providing backup assistance and fill-in when needed for Customer Service supervisory functions (Back Office/Billing Customer Service Supervisor, Customer Service Director). Support and or lead companywide initiatives. Work Environment: Ability to travel when required. Qualifications Education/Experience/Background: High School Diploma/GED is required. Bachelor's Degree in relevant field or equivalent work experience preferred. Strong experience and working knowledge in related areas to include call center operations, credit and collections, billing, payment processing, customer information systems, performance benchmarking, and work management. Experience with Customer Contact and Billing system (CC&B) a plus. Good experience in training and development of Customer Service Representatives. 5-7 years of experience in a customer contact/call center environment. 2-3 years of supervisory experience in a customer contact/call center environment. Utility or telecommunication experience preferred. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of cash management operations & field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, CityWorks, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of calls centers, IVR & ACD systems, recording systems, and IPUC regulations, credit and collection laws, public service law. Budgeting for customer service operations. Must be able to speak, give direction and converse with others fluently in English. Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations. Ability to analyze complex operational and technical challenges and resolve same. Ability to interpret and explain complex regulatory requirements. Must be able to reason, problem solve and analyze complex operational challenges and resolve same. Must be able to learn new technological advances in the water industry and train personnel. Must be able to work under pressure and meet deadlines. Must be able to multitask. Must be able to make calm independent decisions, exercise good judgment and flexibility. Physical Requirements: Ability to sit and/or stand for extended time periods viewing computer screens and using keyboard and mouse. Must be able to see clearly and hear. Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $30k-40k yearly est. 60d+ ago
  • Service Lead

    Lolli & Pops 4.5company rating

    Customer service manager job in Boise, ID

    As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
    $34k-57k yearly est. 18d ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service manager job in Boise, ID

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $27k-45k yearly est. 60d+ ago
  • Area Financial Services Manager, Texoma

    Simplot 4.4company rating

    Customer service manager job in Boise, ID

    The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary This position will provide support to the Credit function and associated Simplot priorities by maximizing quality sales, making good credit decisions, collecting accounts timely, and ensuring policies and procedures are followed. Although the role is remote, eligible candidates must be residing within the Central Time Zone including, but not limited to, Texas, Oklahoma and/or New Mexico to meet the travel requirements of the role and the region it manages. This position is not offered in Boise, ID. Key Responsibilities * Analyzes financial strengths/weaknesses of prospective and existing customers determine eligibility for credit, financing, or related services. * Establishes and maintains effective communication with a creditable information network. * Develops, implements, and manages effective collection procedures in accordance with established credit policies. * Manages collections process to ensure proper sending of follow-up inquiries, negotiating with past due accounts, and referral of accounts to collection agencies. * Provides insight for the updating of the credit policy as to new concepts and procedures. * Analyzes and recommends specific reserves for bad debt expense (when assigned). * Understands, communicates, and implements Simplot's Credit Policy and Procedures. * Assists in providing and interpreting credit information for management and others as required. * Remains informed of agricultural trends, changes, and practices. Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university Relevant Experience 5+ years related experience or training in Finance and/or Ag Required Certifications Other Information Job Requisition ID: 24290 Travel Required: Up to 25% Location(s): Remote - USA, SGS Retail Brazos - College Station Country: United States Wage range or rate of pay: $85,000-$111,000 plus annual incentive plan eligibility The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Attractive total rewards package that includes: * Medical, dental, vision coverage * 401(k) savings plan * Paid Family Building Leave * Generous Paid Time Off - Eligible employees may accrue up to 160 hours in year 1 * 10 Paid Holidays * Relocation Assistance Program (where applicable) * Education Assistance Benefits details available at simplotbenefits.com The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
    $85k-111k yearly 8d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service manager job in Boise, ID

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $29k-38k yearly est. 6d ago
  • HVAC Service Manager

    Mavik Ventures

    Customer service manager job in Boise, ID

    Job Title: SERVICE MANAGER JOB SUMMARY: Provides overall management direction for a project or group of projects. Performs project management by processing project documents and information, procuring equipment and subcontracts, monitoring and accurately projecting job costs, maintain billing and schedules, and providing technical support and leadership to the field. Monitors day-to-day activities on assigned projects and coordinates actions with the Service Superintendent. Develops and maintains long-term customer relationships to foster better communications and develop future work. Develops and facilitates the proposal process for specific clients including budget and pricing development, proposal writing, contract negotiations, and client presentations. Works independently, but follows specific guidelines and policies. Makes independent and significant judgments related to project and contractual issues. Reports to the Service Sales Manager. Performs ancillary duties as required. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs/coordinates the execution of all Project Management processes as defined by company policies, practices or other requirements. Ultimately responsible for quality projects being built on time and within budget. Reviews project estimates and verifies accuracy of entry into job cost system as well as accuracy of initial estimate. Documents planning meeting results and ensures all action items are completed. Develops and keeps current all project schedules. Visits job sites or offices onsite. Performs work inspections, checks job progress, and resolves project and contract issues Communicates all project issues up and down the management chain in a timely manner. Investigates potentially serious job issues and implements corrective measures. Stays on top of all scope changes to ensure they are processed and incorporated into the current scope of work in a timely manner. Provides material takeoff, estimate and pricing for changes to work scope. Conducts and attends job meetings according to customer and company guidelines and schedules. Reviews various reports to determine project status and determine actions required. Prepares, briefs and maintains health and management indicators on project status (job review process). Leads the development of presentations to clients on specific project proposals. Manages the development of proposals for specified clients and customers. Marketing Responsibilities: On new projects, meets with the client/owner to provide advice, liaison, planning to ensure project gets off to a good start. Initiates and maintains liaison with client and A/E contacts to facilitate current construction activities and facilitate future ones. Represents the company through participation in industry organizations. Financial Responsibilities: Protects the company's interest by managing all financial aspects of the contract. Reviews the final estimate and ensures the proper loading of those numbers into the project cost system. Prepares/reviews and submits various contract billings to ensure proper cash flow during contract performance. Provides periodic status and end of contract cost and budget analysis. Completes project closeout within prescribed period including the final project billing to obtain full funding. Coaching and Training: Strengthens own skills and urges subordinates to improve their capabilities via training and advanced education in both technical and leadership disciplines. By example, fosters, develops and documents improvements in company functional processes and procedures. POSITION QUALIFICATIONS: BEHAVIORAL: Provides leadership, shares technical expertise and experience to other Partners. Sets the example relative to maturity, attitude and work ethic. Shows good professional appearance. Performs as a self-managed individual. Stable work history. Willingness to continue education and grow personally and professionally. EXPERIENCE: Three (3) to five (5) years in mechanical contracting working as a project manager or similar function. Can prepare/coordinate on submittals/shop drawings and operations and maintenance manuals. Negotiating experience in project change orders and project presentations. JOB SKILLS AND EDUCATION: Has good negotiation techniques and the ability to be persuasive. Undergraduate degree in Business Management, Construction Sciences or Mechanical Engineering desired . Graduate degree with engineering emphasis considered a plus. Possesses excellent written and oral communication skills. Does professional presentations effortlessly. Ability to put together proposals ranging from relatively simple to very complex. Organizational skills allow the proper prioritizing of work for the effective expensing of effort. Excellent interpersonal skills to the extent considered to be a “people person”. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Normally works out of a job trailer or in an office setting, but walks the construction worksite on a regular basis. Ability to physically negotiate the hazards of a new construction worksite, e.g.; uneven surfaces, floor openings, heights, construction debris and poor lighting. Ability to work the schedule required by job demands. Ability to be on the job site daily to check progress, inspect work and conduct meetings to resolve issues. This description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant duties and responsibilities may be required at any time in order to meet business and organizational needs.
    $48k-82k yearly est. 60d+ ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Boise, ID

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR IsUiQI5ySR
    $32k-45k yearly est. 28d ago
  • Turboprop Service Manager

    Western Aircraft 3.9company rating

    Customer service manager job in Boise, ID

    The Turboprop Service Manager is responsible for managing technicians, equipment, and other resources needed to complete individual corporate aircraft projects to ensure the safe completion of work within compliance of 14 CFR Part 145 standards. This person will be responsible for ensuring the technicians use appropriate current technical data, and all aircraft/component work orders scheduled for completion by their assigned personnel falls within the limits of Western Aircraft's certified repair station ratings. They will also be responsible for budgeting, bidding / forecasting project requirements to ensure quality standards are met and profitability of the department is maintained. Duties & Responsibilities Directly manages multiple projects incorporating maintenance, avionics, and interiors Ensures on time delivery of assigned projects Works with scheduling, parts department, vendors, and department heads to ensure timely coordination of all aspects of assigned projects Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals Provides accurate invoices to customers Ensures customer accounts are within established credit limits before return to service of aircraft Provides accurate information regarding assigned projects at daily production meetings Works with Job Lead to monitor labor hours versus scripting; if necessary, determines reasons for duration of project, and communicates findings to Production Planning Provides feedback to department heads regarding process improvement Works flexible hours to accommodate arrivals and departures of assigned projects Directly supervises assigned Team Lead Technician Writes annual performance evaluations and disciplinary actions for assigned technicians Indirectly supervises up to 35 technicians at all levels Motivates, mentors, trains, and provides constructive criticism of assigned team members Ensures accuracy of all assigned work orders and closes them in a timely manner Ensures proper care of customer property at all phases of maintenance work Understands and follows all safety procedures Qualifications & Job Requirements Minimum five (5) years' experience in general aviation Minimum three (3) years' leadership experience in general aviation Thorough knowledge of aircraft completion, production, and manufacturing operations Familiarity with the industry vendors, regulations, and current procedures for completing interiors on a timely and competitive basis Must be able to read, understand and utilize blueprints in a fabrication business Strong customer service skills Able to rationalize and justify capital expenditures, budgets, business plans Bachelor's Degree in Aviation, Business Management, Finance, or equivalent work experience preferred FCC license or an FAA Repairman's Certificate required A&P certifications required Other prerequisites Pass pre-employment drug screen and background check Ability to obtain Airport Issued security badge Valid Driver's License Work Environment & Physical Requirements Work is performed in an aircraft hangar environment with moderate noise level. The employee is frequently subject to both inside and outside environmental conditions. Constantly requires sufficient personal mobility and physical reflexes such as bending, stooping, kneeling, twisting, and turning to pick parts. Must have ability to lift and move items weighing up to 50 lbs. and 25 lbs. overhead. Available Benefits Medical, dental, vision Short term & Long term Disability - paid 100% by Company Life & Accidental Death and Dismemberment - paid 100% by Company Paid vacation, holidays, sick leave, jury duty, bereavement Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program) 401K & Roth 401k with employer match Flexible Spending programs Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $36k-59k yearly est. 31d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo S A

    Customer service manager job in Nampa, ID

    Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for St. Luke's Hospital located in Nampa, ID Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience. What You'll Dodrive client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringexperience leading and managing a team;experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;experience analyzing data, presenting and effectively communicating to all levels within the organization related to training, leading hospital committees and change management;in-depth knowledge of housekeeping systems and procedures;experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;scheduling flexibility to work an afternoon shift Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
    $49k-92k yearly est. 19d ago
  • Zone Manager, Provider Privacy

    Datavant

    Customer service manager job in Boise, ID

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $29k-39k yearly est. 17d ago
  • ERS Service Center Manager - Boise

    Vertiv 4.5company rating

    Customer service manager job in Boise, ID

    Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details. RESPONSIBILITIES Responsible for the sales, profit, and quality of the area operation. Review and sign contracts consistent with Limits of Authority. Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. Hold periodic regular management committee meetings to promote effective communication and review business progress. Work with staff to develop weekly invoicing and monthly Status Reports. Review and audit field jobs. Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. Perform employee performance reviews and recommend appropriate salary changes. Coordinate technical training for field personnel and assist with career development. Review and recommend field technical procedures and procedure changes. Interview job applicants. Develop and review proposals, and review reports of field engineers. Supervisory Responsibilities 1+ Operations Supervisor and/or Supervising Engineer Competencies To perform the job successfully, an individual should demonstrate the following competencies: Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds, and frequently lift and/or move 100-pound test sets. Valid Driver's License. EDUCATION/EXPERIENCE Graduate Engineer BSEE or BSME and no experience. OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry. Requires a high degree of communication, supervisory, organizational and good management skills. Communicate effectively, writing and verbally, with clients, peers, subordinates and management. Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment. Willing to do some overnight travel to cover field region and attend company meetings. Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Valid Driver's License. Communicate effectively, in writing and verbally, with clients and peers. Good judgment, dependable, supervises projects with technical expertise and good business management skills. Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. Willing to work flexible hours, weekends, holidays, and night work. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #ERS #LI-HR1
    $22k-29k yearly est. Auto-Apply 56d ago
  • Customer Service / Coffee And Cafe / Cleaning at JABBERS1

    Jabbers1

    Customer service manager job in Nampa, ID

    Job Description Jabbers in Nampa, ID is looking to hire individuals with a positive attitude and good work ethic to join our team. We are currently looking to add individuals that can work day shifts (9:30 am - 3 pm ... flexible) 2-3 times a week when the school year starts as well as employees that want a flexible schedule Monday - Sunday. We are also looking for individuals that can work one at least one shift 3-7:30 pm a week and one weekend shift (either a Saturday or Sunday). Multiple part-time positions available. $7.25/hr to start + tips - $10/hr to start + tips depending on availability, experience and hours worked a week. We are located on 1210 N Galleria Dr. which is in the Mall (with JcPennys off the Garrity Exit). Our ideal candidate is friendly, fun, attentive, punctual and reliable high school students, college students, individuals looking for a second job & individuals just wanting to work a few days a week. We are always flexible and will work around schedules. Responsibilities Checking in Customers Cooking in our Cafe Making Coffees & Espresso Drinks Monitoring, picking up and cleaning the Playground Answering phones Qualifications We will train. You just need to have a friendly attitude and a desire to be part of a fast-paced team. We are looking forward to hearing from you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $7.3-10 hourly 19d ago
  • Service Center Manager

    Gillspointstire

    Customer service manager job in Nampa, ID

    Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff. RESPONSIBILITIES to include, but are not limited to: Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality. Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs. Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation. Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials. Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services. Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow. Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols. Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards. Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service. Requirements Valid driver's license and acceptable driving record required. Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred. Proven experience in retail management, preferably in the automotive or tire industry. Experience in customer service and team management. Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management. Comprehensive and solid understanding of automotive repair services, tire products, and industry trends. Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match Salary Description $75,000 Salary, plus $10,000 target bonus
    $22k-30k yearly est. 3d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Boise, ID

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients. **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. + Experience working in Media & Entertainment, Business Services, Financial Services, or Food & Beverage verticals preferred. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021831
    $89.3k-150.3k yearly 17d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Boise, ID

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $32k-45k yearly est. Auto-Apply 27d ago
  • Tax Client Manager

    Nichols Accounting Group PC

    Customer service manager job in Ontario, OR

    Full-time Description Tax Client Manager Who We Are At Nichols Accounting Group, we believe accounting is more than numbers - it's about people, purpose, and building legacies. Recognized as one of Idaho's Best Places to Work three years in a row, we care deeply about culture, work-life fulfillment, and yes - having a little fun along the way. Our Core Values Principled • Authentic • Intentional • Determined Our Mission To glorify God by using our knowledge, skills, and talents to develop our employees to be leaders assisting the business community in growing healthy, strong organizations. About the Role We are seeking a Tax Client Manager to join our growing Tax Department. In this role, you'll serve as a trusted advisor to a portfolio of clients, managing tax strategy, reviewing complex returns, and providing proactive consulting solutions. You'll also supervise and coach team members, ensuring high-quality deliverables and supporting their professional growth. What You'll Do Serve as the primary contact for client communication, consulting projects, and tax returns Review and approve client deliverables (tax returns, financial statements, and advisory projects) Manage client onboarding, billings, contracts, and engagement deadlines Provide proactive solutions for tax planning, risk mitigation, and business consulting Supervise, coach, and develop team members; provide oversight and distribute workload effectively Assist with IRS/state tax notice resolution and audit defense Collaborate with leadership to improve systems, expand services, and grow opportunities Contribute to firm advancement through leadership, training, and innovation What We're Looking For CPA license required Minimum of 5 years of progressive tax experience, preferably in public accounting Strong technical knowledge across individual, business, and multi-entity structures Supervisory or leadership experience with demonstrated ability to mentor others Excellent communication skills with a client-first mindset Proactive, self-starting, organized, and committed to delivering results with integrity Why Join Nichols? A values-driven firm with a mission bigger than numbers: To glorify God by using our knowledge, skills, and talents to develop employees into leaders who help the business community grow healthy, strong organizations. A culture consistently recognized as a Best Place to Work Opportunities for professional advancement and leadership development Competitive compensation, comprehensive benefits, and flexibility for work-life balance Direct access to senior leadership and the chance to make a meaningful impact on both clients and your team Flexible work arrangements to help balance work, life, and family Ready to Apply? If you're ready to combine your technical expertise with leadership and mentorship, and you want to be part of a firm that values both performance and people, we'd love to hear from you. Apply today and help us build healthy, strong organizations that leave a lasting legacy. Nichols provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, or any other characteristic protected by federal, state, or local laws. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
    $81k-135k yearly est. 57d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Boise, ID?

The average customer service manager in Boise, ID earns between $25,000 and $74,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Boise, ID

$43,000

What are the biggest employers of Customer Service Managers in Boise, ID?

The biggest employers of Customer Service Managers in Boise, ID are:
  1. Wendy's
Job type you want
Full Time
Part Time
Internship
Temporary