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Mgr Transplant Services- Heart & VAD
Uchealth 4.3
Customer service manager job in Denver, CO
Location: UCHealth UCHlth Anschutz Outpt Pavilion, US:CO:Aurora Department: Transplant Center FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Days Pay: $47.57 - $76.11 / hour. Pay is dependent on applicant's relevant experience Requirements:
Bachelor of Science in Nursing.
State licensure as a Registered Nurse (RN).
3 years of relevant experience.
BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire.
At UCHealth, We Improve Lives Summary: Supports the center's mission, vision, and strategy of the center by overseeing daily operations of the assigned department or function, ensuring regulatory compliance, and fostering a culture aligned with UCHealth's core values. Responsibilities:
Assists with developing specific goals, standards, policies and procedures for the assigned department or function. Assures all policies and procedures are compliant with the Center for Medicare/Medicaid Services (CMS), Organ Procurement and Transplantation Network (OPTN), and United Network for Organ Sharing (UNOS) policies and standards.
Manages staff performance and conflict resolution, streamlines workflows to improve care and staff satisfaction, and fosters a collaborative work environment. Performs and oversees scheduling, recruitment, and payroll.
Tracks key performance indicators and manages departmental budgets, staffing, and resource allocation to support program goals. Determines and justifies needs for system/equipment/supply purchases, monitors usage, and oversees proper working order and/or stocked supplies.
Drives quality improvement initiatives by collaborating with cross-functional teams to implement project goals, monitor progress, and ensure alignment with organizational and departmental priorities. Supports business analysis by collecting and interpreting data, identifying trends, and providing actionable insights to guide strategic decisions. Also supports community engagement and ensures accurate data reporting to transplant registries.
We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers an Annual Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, and financial goals. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status):
Medical, dental and vision coverage including coverage for eligible dependents
403(b) with employer matching contributions
Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI)
Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options
Employer paid short term disability and long-term disability with buy-up coverage options
Wellness benefits
Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs
Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
Loan Repayment:
UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org) AF123
$47.6-76.1 hourly 1d ago
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Customer Operations Manager
Integrated Control Technology 4.3
Customer service manager job in Denver, CO
We're Hiring: Customer Operations Manager | Denver, CO
We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations.
If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark.
You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success.
What You'll Lead & Influence:
Customer Operations & Warehouse teams
Lean leadership & continuous improvement initiatives
Returns & RMA management according to global ICT standards
Accounts receivable & financial accuracy
Global alignment & Process Standardization
Cross-functional & customer collaboration
Leadership & people development
Systems & data driven performance:
Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting
Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers
Governance & Health and Safety initiatives
What we're looking for:
Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting.
You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence.
You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change.
If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!
$92k-121k yearly est. 5d ago
General Manager - Boulder
Knoll Inc. 4.9
Customer service manager job in Boulder, CO
General Manager - Boulder page is loaded## General Manager - Boulderlocations: CO - Bouldertime type: Full timeposted on: Posted Todayjob requisition id: JR108099At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.DWR at MillerKnoll is the perfect opportunity for you to grow your career in the interior design industry. **What We Offer:*** Competitive base salary with commission on shipped items* Performance-based bonus plan* Medical, dental, and vision insurance* Self-Managed vacation, paid holidays, and parental leave* 401(k) with 4% company match* Commuter benefits up to \$150/month* Generous employee discounts* And more!Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)**About the Role:** Design Within Reach at MillerKnoll is the perfect opportunity for you to grow your career in the interior design industry. Our Studios serve as both a retail environment and as a community center for design, inviting constant interaction between the customer, our furniture, and our team. You will learn the story behind our iconic products from esteemed designers such as Charles and Ray Eames and Jens Risom as well as leading manufacturers like Herman Miller and Knoll. Our General Managers are responsible for all leadership activities within the Studio. You will report to a Regional Manager.**What you'll do:** You'll have opportunities to: * Build trusting relationships by developing, leading, and motivating a team through goal setting and providing consistent recognition, coaching, feedback, and training.* Manage the full-life cycle of talent acquisition including partnering with Human Resources for performance management related situations.* Ensure the Studio procedures are followed to represent the best in design by utilizing visual directives, presentation, and general housekeeping standards in order to maximize profit and manage expense control goals.* Lead team on creating floorplans, design presentations, weekly trade, and home visits* Build positive working relationships with the Studio team, work with the Regional Manager and share business insights, best practices, and develop strategies to grow the business.This might be you if you have the following:* Retail management experience preferred* Demonstrated design skills and a passion for the design profession.* Financial literacy, business acumen and ability to manage budgetary responsibilities.* Proficiency with MS Office software, web navigation and 3-D rendering programs.* Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.Compensation range for this role is $65,000.00 - $75,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers\_********************.
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$65k-75k yearly 4d ago
General Manager
Savatree Careers 4.0
Customer service manager job in Boulder, CO
General Manager / Market Leader Salary: $110,000-$135,000 Incentives: Annual Bonus + Equity
The General Manager/ Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market.
In this role, you will have the opportunity to work outside and visit beautiful properties. You'll apply your expertise to ensure the health and well-being of each client's landscape, as well as manage and mentor your team.
What a day is like:
Your management focus will be threefold, Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures.
What kind of person are we looking for? Someone with:
Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience
Successful track record of selling residential and/or commercial services through a branch based business
Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture
Previous P&L and operations management experience
High degree of proficiency analyzing data and drawing insights to inform business decisions
ISA Certification (or willingness to obtain)
Management experience in the tree care industry experience preferred
Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries
Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred
Why you might love working here:
We have lots of training opportunities and will support your continuing education in the industry
You'll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety
We're collaborative, so you'll have the ability to connect and collaborate with people who are experts in the field
We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, bonus plan, and a matched 401(K)
What is essential:
A Valid U.S. Driver's license
Must be authorized to lawfully work in the U.S.
Physical demands of this role:
These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds.
We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it's from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That's why we often say that when you work here, you thrive here.
SavATree is an equal opportunity employer and a Drug Free Workplace
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$110k-135k yearly 13h ago
Plant Manager
Apex Placement & Consulting
Customer service manager job in Aurora, CO
Are you a hands-on leader who thrives in a fast-paced production environment?
APEX Placement and Consulting has partnered with an exciting company in Aurora, CO looking to add a Plant Manager to their already amazing team. Their primary responsibility will be to lead and manage daily production operations to ensure efficiency, quality, safety, and team performance meet organizational goals. Could this be the next job for you?
Bilingual in English and Spanish required
What's in it for you:
1st shift schedule - Days will fluctuate depending on plant needs
Competitive salary at $70,000/yr.
Direct Hire position - you'll be hired on directly with our client!
Amazing benefit package once hired in permanently
Medical, Dental and Vision
401K
Paid vacation
What your day will look like:
Plan and prioritize daily workflow to meet business goals.
Hire, train, and onboard new production staff with a focus on safety and efficiency.
Monitor quality and cleanliness, addressing items that fail to meet standards.
Manage employee performance through coaching, discipline, and collaboration with HR.
Coordinate communication across production, logistics, and dispatch teams.
Report equipment issues and ensure timely resolution.
Support operations as needed to maintain production flow.
Develop schedules to control labor costs, meet KPIs, and align with sales forecasts.
Enforce OSHA safety standards and maintain PPE inventory.
Oversee team productivity and resolve operational issues.
Track inventory to support scheduled production.
Maintain accurate reports on productivity and performance.
Submit incident reports for safety or quality concerns.
What we are looking for:
High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or related field preferred.
3+ years of supervisory experience in a production, manufacturing, or industrial setting.
Bilingual in English and Spanish required
Knowledge of OSHA safety regulations and best practices
Flexible to work various shifts, including nights, weekends, or holidays as needed
At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.
$70k yearly 1d ago
Responsible Gaming Deputy Manager
Bet365
Customer service manager job in Denver, CO
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
The Responsible Gambling department is dedicated to promoting responsible gambling practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations.
In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gambling strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers.
Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
Qualifications
Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US.
Proven ability to lead and develop teams, with a focus on coaching and mentoring.
Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills to assess risks and propose effective solutions.
Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.
Additional Information
Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customerservice and compliance with standards.
Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies.
Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions.
Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customerservice.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$80k-90k yearly 1d ago
General Manager - Hyatt House, Boulder/Broomfield, Colorado
Tapestry Conshohocken
Customer service manager job in Boulder, CO
Posted on December 21, 2025
13351 W. Midway Boulevard Broomfield, CO 80020, USA
Job Details
Operations
Full-Time
Description
We are looking for an experienced and driven General Manager, for our 123 room Hyatt House in Boulder/Broomfield, Colorado. This property is located halfway between Boulder and Denver.
The Ideal Candidate
Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
Strong sales background and established networking skills.
Proven ability to drive GSS.
Effective in hiring, mentoring and leading a team toward outstanding results.
Experience in food & beverage.
Well versed in sales and excellent customerservice delivery.
Being a Concord GM
As the General Manager you will support our company mission statement, and you will be an ambassador to our five cornerstones. You will be instrumental in coaching and developing a high achieving team. Leading by example, your employees will be focused on providing excellent guest satisfaction. You will also be responsible to liaise with Hyatt Brand Representatives, our owners and with Concord, and to orchestrate brand training with your staff.
Our GM's administer, direct and control all the operations of the hotel. You will be accountable for attaining budgeted revenues and profit margins, providing attention to detail in standards, and meeting operational deadlines that are in accordance with established objectives, policies, and procedures.
Concord GM's are active leaders with the company and the community and serve as role models through involvement in city organizations and networking.
Concord provides unmatched property support including our own IT Services, Revenue Management, Digital Marketing, Accounting and HR Support and guidance.
Benefits
Concord offers competitive wages and a comprehensive benefit package, which includes medical/dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities. Our health benefits become available after seven days of employment.
Pay Range
$77,000 - $87,000
Qualifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$77k-87k yearly 3d ago
General Manager
Intrepid Prosperity
Customer service manager job in Denver, CO
General Manager
Industry: Physical Security | Construction | Infrastructure |
Employment Type: Full-time
About the Role
A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment.
Key Responsibilities
Lead daily operations across multiple service lines including fencing, barriers, and access control installations
Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement
Manage and develop cross-functional teams including project managers, field crews, and operations staff
Oversee scheduling, budgeting, procurement, and job costing processes
Drive operational improvements and standardization to support scalability
Foster a culture of safety, compliance, and quality assurance
Partner with executive leadership to align on strategic goals and market expansion
Build and maintain strong relationships with customers, vendors, and subcontractors
Ideal Candidate
6-12 years of leadership experience in construction, security systems, or industrial services
Proven track record of managing operations in a fast-paced, project-based environment
Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus
Demonstrated success with P&L ownership and KPI-driven performance management
Strong knowledge of field operations, labor/resource planning, and subcontractor management
Comfortable operating within a private equity-backed company or growth-stage business
Excellent communication and team leadership skills
Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred)
Compensation & Benefits
Competitive base salary + performance-based bonus
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
Vehicle allowance or company vehicle
$46k-80k yearly est. 3d ago
Strategic General Manager: Growth & Finance
EMP Trust HR Solutions
Customer service manager job in Greenwood Village, CO
A national destination management company is seeking a General Manager in Greenwood Village, Colorado. This role entails overseeing the office's financial performance, developing strategic plans for productivity, and enhancing organizational effectiveness. The ideal candidate will lead a team, promote a culture of excellence, and guide business development efforts. Competitive salary of $125,000 per year offered, with a work schedule that may include various hours to meet client needs.
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$125k yearly 3d ago
General Manager - Laird Plastics
Plastics Family Americas
Customer service manager job in Denver, CO
General Manager
As a General Manager at Plastics Family Americas, you will operate with an entrepreneurial mindset to develop and execute both the vision and the strategy for your business. Empowered by our decentralized model, you will be provided opportunities to stretch your sales and leadership skills. The General Manager is responsible for the entire strategic business plan, sales goals, financial decisions, inventory management, warehouse operations, personnel management, and more.
Our motto is: Simple, easy, basic, fast, agile, profitable. Are you a well-rounded business leader who has a passion for developing people, driving a team toward success, and cultivating life changing profit share for you and your team?
What you'll do
Drive the sales growth, operations, and financial performance of a multi-million-dollar business by developing & executing a growth-oriented sales plan focused on servicing our diverse markets
Manage full P&L and local forecasting responsibility
Partner with key suppliers in assigned geography to optimize the relationship and supply chain
Establish team sales goals and objectives, measure performance, provide feedback, and develop talent
Establish pricing strategy and local stock management strategies to meet market needs and grow the business
Operate with an entrepreneurial mindset & demonstrate excellent visionary leadership
Promote an empowered local culture that attracts and retains top talent
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you'll need
Bachelor\'s degree preferred
Advanced inside and outside sales experience; minimum 5 years
Knowledge of Fabrication
Proven ability to lead & manage a sales force
Knowledge of inventory management practices & processes
Precise ability to analyze and interpret financial reports
Demonstrated sales leadership practices & procedures
Exceptional interpersonal and negotiation skills
High level of honesty, integrity, and professionalism
How Plastics Family Americas supports you
About the Company: Plastics Family Americas is a federation of businesses who operate under 35+ brand names. Each Profit Center operates like their own small business, with the General Manager as the business leader making all local decisions. Our locations provide comprehensive supply chain coordination to the industry\'s leading manufacturers, distributing plastic sheets, rods, tubes, and films through our 215+ locations. We proudly service major industries in aerospace, signage & print graphics, transportation, manufacturing, semiconductor, marine, military & government, medical and more!
Benefits
We offer a competitive base salary, uncapped and lucrative Profit Sharing program, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement program available to all employees, paid maternity and paternity leave, opportunities for growth and career advancement, and best in class training and development programs.
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$46k-80k yearly est. 4d ago
General Manager
Stockdale Capital
Customer service manager job in Denver, CO
Primary Purpose
The General Manager is responsible for the strategic leadership and day-to-day execution of all onsite operations to maximize asset value, elevate financial performance, and strengthen the property's competitive positioning within the market. This role ensures disciplined operational management, advances revenue generation initiatives, supports leasing execution, and delivers a best-in-class customer and tenant experience.
Core Responsibilities Asset & Financial Performance
Drive NOI growth through revenue optimization, expense management, and operational efficiencies.
Prepare, manage, and administer annual operating and capital budgets, forecasts, and financial reporting.
Monitor financial performance against underwriting assumptions and proactively address variances.
Identify and execute incremental income opportunities including specialty leasing, storage revenue, sponsorships, activations, and alternative use programs.
Support underwriting, valuation analysis, and ownership reporting as required.
Strategic Planning & Property Positioning
Develop and implement the annual Business Plan aligned with ownership strategies and long-term vision.
Provide market intelligence on trade-area shifts, customer behavior, competitive landscape, and retail trends.
Support redevelopment, repositioning, densification, or re-merchandising initiatives as applicable.
Ensure execution of capital projects focusing on ROI, operational longevity, guest experience, and brand standards.
Operational Excellence
Oversee all property operations including maintenance, housekeeping, landscaping, security, life-safety systems, and preventative maintenance programs.
Ensure compliance with regulatory requirements including safety, environmental, ADA, and municipal standards.
Manage vendor procurement, contract administration, scope alignment, and performance accountability.
Maintain exceptional facility presentation standards that reinforce the property's brand and guest expectations.
Leasing Support & Tenant Partnership
Partner with leasing teams by providing market insights, space readiness information, and tour support.
Assist in specialty leasing and non-traditional tenancy to enhance activation and revenue diversity.
Oversee lease administration functions including rent collection, reporting, and compliance.
Foster proactive tenant relationships, addressing operational needs and supporting retailer success.
Marketing, Guest Experience & Community Engagement
Collaborate with marketing to execute property-specific strategies that drive traffic, sales, engagement, and digital reach.
Ensure alignment between customer expectations, onsite programming, and brand standards.
Represent the property with civic partners, business organizations, community stakeholders, and public agencies.
Support public relations, community partnerships, and onsite event execution that enhance perception and relevance.
Team Leadership & Culture
Lead, mentor, and develop a high-performing onsite team with clear accountability and performance expectations.
Cultivate a culture that reflects the company values: integrity, operational excellence, accountability, and collaboration.
Support talent recruitment, coaching, performance evaluations, and succession planning.
Model professionalism, sound judgment, ownership mentality, and service leadership.
Key Performance Indicators
NOI & EBITDA performance
Budget adherence and variance control
Occupancy support and tenant retention
Customer and tenant satisfaction measures
Operational audit and compliance results
Capital project execution
Revenue generation from ancillary programs
Presentation and facility excellence
Qualifications Required
4-7+ years of shopping center, retail, mixed-use, hospitality, or commercial property management experience
Bachelor's degree preferred
Strong financial acumen and operational discipline
Proven leadership and people-management capabilities
Ability to interpret and apply lease language and real estate documents
Excellent written, verbal, and interpersonal communication skills
Demonstrated ability to operate in fast-paced, evolving environments
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$46k-80k yearly est. 1d ago
General Manager
Riser Fitness, LLC
Customer service manager job in Denver, CO
NOW HIRING:General Manager for Club Pilates, Denver, Colorado DENVER, CO STUDIO CURRENTLY HIRING. SEE FULL LIST OF STUDIOS IN OUR PORTFOLIO BELOW INCLUDING NEW STUDIOS OPENING IN THE AREA SOON. ABOUT OUR FIVE STAR RATED TEAM: Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system. With over 36 locations in AZ, CA, CO, OR, and WA, Riser Fitness, LLC is also one of the longest operating franchisees in the country with continued plans for further expansion.
WE ARE GROWING: Club Pilates is an internationally recognized brand, committed to providing affordable and accessible Pilates to the community. With nearly 900 locations across the country and globally, Club Pilates provides millions of workouts a year to tens of thousands of members.
GENERAL MANAGER HIGHLIGHTS:
Reports to: District Manager and/or Director of Sales
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
WE OFFER PREMIUM BENEFITS PLUS:
Employee Status
Health, dental, vision insurance
Consistent Bonus Plan
401(k) benefits
Paid Time Off
Holiday pay
Complimentary continuing education
Professional Career Development
Referral Bonus
Travel Opportunities
Nurturing and vibrant environment
COMPENSATION RANGE : Pay is two-pronged, with a Base Salary + Monthly Commission.
CORE RESPONSIBILITIES:
Lead generation including Grass Roots Marketing and Networking
Implement sales process to schedule prospects into Intro classes
Membership sales
Manage staff schedule
Ensure that studio retail/products are stocked with accurate inventory counts
Train and Supervise Sales Associates
Hire/Manage instructors at the studio
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Review instructor evaluations and assist in mentorship/disciplinary action as needed
Independently make decisions related to high level customerservice
Collect out-standing dues
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
Any other duties as assigned
The employee is expected to adhere to all company policies, including the policy of at will employment.
OTHER STUDIOS IN OUR OWNERSHIP GROUP INCLUDE: If you have another preferred location, please let us know. Here is a full list of our locations:
AZ: Oro Valley | Tucson Foothills |
CA: Alton Square | Anaheim Hills | Daly City | Dana Point | Echo Park | Fremont | Laguna Niguel | Los Gatos | Los Olivos | Mission Viejo | Newport Beach | Torrance | WeHo | Yorba Linda
CO: Briargate | Cherry Creek | Cherry Hills | Dublin | Ivywild | Sloan's Lake
OR: Cedar Hills | Grant Park | Happy Valley | Hillsboro | Lake Oswego | Progress Ridge | SE Woodstock | Sherwood | West Hills | West Linn | Wilsonville |
WA: Crown Hill | Mercer Island | Sammamish |
DO PILATES. DO LIFE.
APPLY TODAY FOR INTERVIEWS THIS WEEK.
PREFERRED QUALIFICATIONS:
2+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Associates in sales
Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
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$46k-80k yearly est. 3d ago
General Manager - Laird Plastics
Plasticsfamilyamericas
Customer service manager job in Denver, CO
General Manager
About the role:
As a General Manager at Plastics Family Americas, you will operate with an entrepreneurial mindset to develop and execute both the vision and the strategy for your business. Empowered by our decentralized model, you will be provided opportunities to stretch your sales and leadership skills. The General Manager is responsible for the entire strategic business plan, sales goals, financial decisions, inventory management, warehouse operations, personnel management, and more.
Our motto is: Simple, easy, basic, fast, agile, profitable. Are you a well-rounded business leader who has a passion for developing people, driving a team toward success, and cultivating life-changing profit share for you and your team?
What you'll do:
Drive the sales growth, operations, and financial performance of a multi-million-dollar business by developing & executing a growth-oriented sales plan focused on servicing our diverse markets
Manage full P&L and local forecasting responsibility
Partner with key suppliers in assigned geography to optimize the relationship and supply chain
Establish team sales goals and objectives, measure performance, provide feedback, and develop talent
Establish pricing strategy and local stock management strategies to meet market needs and grow the business
Operate with an entrepreneurial mindset & demonstrate excellent visionary leadership
Promote an empowered local culture that attracts and retains top talent
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you'll need:
Bachelor's degree preferred
Advanced inside and outside sales experience; minimum 5 years
Knowledge of Fabrication
Proven ability to lead & manage a sales force
Knowledge of inventory management practices & processes
Precise ability to analyze and interpret financial reports
Demonstrated sales leadership practices & procedures
Exceptional interpersonal and negotiation skills
High level of honesty, integrity, and professionalism
About the Company: Plastics Family Americas is a federation of businesses who operate under 35+ brand names. Each Profit Center operates like their own small business, with the General Manager as the business leader making all local decisions. Our locations provide comprehensive supply chain coordination to the industry's leading manufacturers, distributing plastic sheets, rods, tubes, and films through our 215+ locations. We proudly service major industries in aerospace, signage & print graphics, transportation, manufacturing, semiconductor, marine, military & government, medical and more!
Benefits: We offer a competitive base salary, uncapped and lucrative Profit Sharing program, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement program available to all employees, paid maternity and paternity leave, opportunities for growth and career advancement, and best in class training and development programs.
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$46k-80k yearly est. 4d ago
General Manager
The Job Store Staffing 3.8
Customer service manager job in Aurora, CO
General Manager - Distribution Center
Employment Type: Full-Time, Direct Hire
Compensation: $120,000-$135,000 annually
Job Store Staffing is partnering with a mission-driven, consumer products organization to identify a strategic and hands-on General Manager to lead operations at a high-volume Distribution Center in the Denver metro area.
Running a distribution center is much like orchestrating a living ecosystem-where people, product, process, and performance must move in sync. This role is ideal for an operational leader who balances big-picture strategy with on-the-floor execution, values data as much as people leadership, and thrives in a culture rooted in continuous improvement and collaboration.
This is an opportunity to step into a leadership role within an established organization that values purpose, accountability, and operational excellence while continuing to evolve its supply chain and distribution capabilities.
What You Will Do
Operational Leadership
Lead all day-to-day planning, organizing, and execution across Distribution Center operations
Manage and develop Area Managers and frontline leaders while fostering a strong, engaged team culture
Address employee and customer concerns with professionalism and clarity
Ensure warehouse operations align with broader supply chain and logistics objectives
Strategic & Financial Management
Own site-level performance, including budget, revenue, and operational targets
Drive cost optimization through Lean principles and process improvements
Maintain strong financial stewardship with full P&L responsibility
Inventory & Capacity Planning
Partner cross-functionally on forecasting, replenishment, and inventory strategies
Support SOP development, capacity planning, and inventory placement initiatives
Improve inventory visibility, accuracy, and throughput using data and technology
Continuous Improvement & Compliance
Champion safety, quality, productivity, and efficiency initiatives
Lead or support automation efforts, layout redesigns, and system enhancements
Prepare and analyze operational performance reports to guide decision-making
Cross-Functional Collaboration
Partner with internal stakeholders to achieve delivery, cost, and quality goals
Participate in network optimization projects, including routing and layout efficiency
Negotiate and maintain effective relationships with outbound transportation partners
What You Bring
5+ years of experience in warehouse, logistics, or supply chain operations
5+ years of people leadership experience in a supervisory or managerial role
Hands-on knowledge of Fulfillment, Shipping, Receiving, and Warehousing operations
A true operational GM mindset-entrepreneurial, curious, and improvement-driven
Strong analytical skills with experience managing KPIs and operational metrics
Proven ability to build and lead high-performing, collaborative teams
Comfort navigating ambiguity and developing clear strategies and contingency plans
Ability to thrive in a fast-paced, evolving environment
Proficiency with WMS, ERP, TMS, and related systems
Preferred (not required):
Bachelor's degree or equivalent experience
Bilingual (English/Spanish)
Experience implementing automation or large-scale process redesign
Exposure to multi-site operations or network planning
What's Offered
Competitive base salary with strong benefits package
Medical, Dental, Vision, Critical Illness, and Accident insurance
401(k) with generous company match
Paid holidays and time off
Career growth opportunities within a stable, purpose-driven organization
Employee and industry product discounts
$120k-135k yearly 3d ago
GENERAL MANAGER
Mendocino Farms 4.1
Customer service manager job in Denver, CO
Posted Tuesday, December 30, 2025 at 11:00 AM
RESTAURANT GENERAL MANAGER - FULL TIME - ONSITE
$71,000- $92,000K per year, based on experience
We're not just selling sandwiches and salads. We're selling Happy!
Mendocino Farms is looking for talented RESTAURANT GENERAL MANAGERS who can lead a team of happy, friendly foodies.
Perks and Benefits
401(k) Match, and other ancillary benefits
Vacation - Up to 2 weeks of vacation per year!
Employee assistance program
Bonus Program
Parking & Transit Reimbursement
Discounted tickets through Tickets at Work
Pet Insurance
Free and delicious Mendo Meals on every shift!
Clear path for growth and development
Competitive Pay
All Mendo Managers are paid on a bi-weekly basis
Schedule
Full-Time Availability
We are seeking individuals who can work a flexible schedule including nights, weekends, and holidays
We're Looking for Managers that have the following
2+ years of high-volume restaurant or related hospitality management experience
Strong coach - gives effective feedback, grows the team every day
Organized - deadline-oriented and focused on driving results
Ready to master every position in the restaurant before trying to teach someone else
Cares about people - builds relationships with guests and team members
Humble - eager to learn from a dynamic, growing restaurant group
Experience with managing a large team
Proficient with Microsoft Office
Comfortable in the kitchen, skilled at ordering & inventory
About Mendo
We were founded with the vision to offer so much more than food, and since 2005, we've never let the
spark of happiness go out. We sell Happy!
Food is our love language! We connect guests to culinary adventure with our approachably
adventurous menu. We use fresh ingredients you can feel good about. We believe that every guest is a
friend we haven't made yet or one we're welcoming back.
Does this get you excited?! Then this is the opportunity you have been waiting for!
Apply today to learn more about this exciting opportunity to become part of the Mendo Team!
Cherry Creek, 320 N. Fillmore Street, Denver, Colorado, United States of America
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$43k-74k yearly est. 13h ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Denver, CO
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. Our competitive commission structure allows you to earn $16.56-$40 pr/hr plus monthly bonus plans.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$37k-53k yearly est. 2d ago
General Manager
Furry Land
Customer service manager job in Denver, CO
Are you passionate about providing exceptional customerservice while leading a team that works together for the love of our furry friends? Furry Land of Denver is seeking a skilled and enthusiastic General Manager to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress‑free and convenient grooming process for both pets and their owners.
COMPANY DESCRIPTION
Furry Land Mobile Pet Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we are dedicated to ensuring the lives of pets are healthy and comfortable. We are dedicated to our animals, our clients, and our team. At Furry Land, we specialize in a timesaving & stress‑free pet grooming experience.
ABOUT OUR MOBILE SALONS
When our pets inspire us to be more loving and caring individuals, it's no surprise that our General Manager truly embodies those qualities. With your patience, guidance, and passion for helping others, you'll help to lead the operations of the business-from head to tail! You will build relationships with clients, champion exceptional customerservice, lead your associates, and drive results to grow the business.
GM RESPONSIBILITIES
Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications and ensuring that each groomer represents the brand in a positive way according to our standards.
Develop a local business growth and advertising strategy with other members of Furry Land Leadership and oversee its execution.
Ensure that the vans being used for mobile grooming are properly maintained, serviced, registered, and oversee any upkeep or repairs required to the vehicles.
Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity.
Provide exceptional customerservice by addressing client inquiries, addressing concerns, and always maintaining a friendly and professional demeanor.
Schedule and attend marketing events.
GM REQUIREMENTS
Proven experience as a manager with sales and leadership experience.
Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customerservice.
Ability to work independently and manage time effectively to meet appointment schedules.
Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.
Apply now to experience a career that loves you back!
Please provide 2-3 work related references.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Furry Land Denver is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18.
Compensation: $50,000.00 - $60,000.00 per year
Working at Furry Land is not a job, it's a community of those who work together for the love of pets.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Furry Land Mobile Grooming Corporate.
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$50k-60k yearly 13h ago
BUSINESS AVIATION CUSTOMER SERVICE MANAGER - Mountain West Region
Dassault Falcon Jet Corp 4.8
Customer service manager job in Englewood, CO
Job Description
The CustomerServiceManager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position
Principal Duties:
Maintain liaison with customer's management team
Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations
Present “Welcome to the Family” presentations to all new Falcon operators or as requested
Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status
Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits
Track current location, phone numbers and main points of contact of customers for DFJ customer master file
Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues
Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT)
Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner
Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve
Be familiar with/utilize Front Line Empowerment Policy
Communicate on company email system for messages, download/upload files
Adhere to “no pass on” policy of Field Service
Track current locations/addresses of aircraft and operators for DFJ customer master files
Non-Principal Duties:
Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative
Participate in Field Service Department meetings
Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU
Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator
Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits
When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness
Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.)
Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports
Aid customer in forecasting their spare parts/service bulletins and ground support requirements
Minimum Qualifications:
Associate's degree or equivalent experience
Demonstrated leadership skills and prior success establishing a relationship with customer's management
Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred
Excellent communications skills (written and verbal)
Excellent presentation skills required
Intermediate proficiency in PC, MS Office, database retrieval, etc.
A&P license
Flexibility of personal schedules
Demonstrated strong customerservice orientation
Driver's license
Passport/proper travel documents required
Additional Desired Qualifications:
Pilot's license
Aircraft spare parts sales/warranty administration experience
Teaching/instructor experience
IA
Bachelor's degree
Chief of Maintenance/management position and responsibilities experience preferred
Working Conditions:
Office environment
40-75% travel
Compensation and Benefits
The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.
$100k-140k yearly 4d ago
Customer Service Manager (Bilingual required )
Motocol
Customer service manager job in Denver, CO
We are searching for a professional customerservicemanager who speaks English and Spanish. This position is for a fast paced, high call volume environment for one of our clients. This client handles calls from both business customers and consumers. The CustomerServiceManager oversees the functions of CustomerServices through effective and efficient services, resources and support tools.
This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold.
This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States.
Job Description
The CustomerServiceManager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product.
This position also requires someone with strong organizational skills, high accountability for providing superior customerservice. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The CustomerService Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures.
The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events.
Some days, this Call center receives
100+ phone calls
per day and the CSR Manager needs to be
VERY
hands-on to help answer phone calls and deal with escalated issues.
Responsibilities:
Provide ongoing leadership in a multi-product Customer Support environment.
Staff Management for 4-5 people in CSR team
Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures.
Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations.
Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking.
Organizational Support
Perform process management by identifying outdated processes and documenting new processes.
Assist with managing, communicating and implementing coordinator activities that are impactful to the CustomerServices team. Ensure any changes are integrated into daily processes.
Identify ways to drive operational efficiencies while continuing to provide a high level of quality customerservice to our customers.
Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place.
Ensure customer satisfaction as it relates to all elements supported by CustomerServices.
Ensure proper quality controls and tests are in place for those items.
Handle any escalated customer issues , and ensure internal escalation processes are being adhered to.
Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness.
Oversee the implementation and maintenance of CS tools
Ensure quality case management through Salesforce or other CRM
Qualifications
Experience Required
At least three years of management experience required, with strong preference given to candidates with management experience in customerservice
Must have at least three years of experience working in a customerservice environment
Preferred: Bilingual in Spanish
Skills
Ability to lead and advocate for a team
Excellent customerservice skills
Excellent verbal and written communications skills
Ability to learn new, technical concepts and products quickly
Ability to build and maintain strong, reliable relationships
Strong at problem-solving and attention to details
Effective time-management, planning and organizational skills
Aptitude to effectively prioritize and complete multiple tasks
Capable of working collaboratively with others in a team
Ability to think and adapt in an ever-changing environment
Proven talent to deliver high-quality, result-based work
Education and Experience:
Bachelor degree in related field, or equivalent in experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual candidates who are Spanish Speaking are encouraged to apply
Location: Denver office-Located in North Denver
Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work
Benefits:
Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc.
This position requires a drug test, background check, and reliable transportation.
Interview Process
: 1. Phone Interview with Recruiter and In person meeting
Phone Screen with CSR Manager and HR Director
2. In person interview with CSR Manager, HR Director, and Management Team
Start Date: Immediate pending clear background check and drug test
$38k-65k yearly est. 3d ago
Customer Service Manager
Apex Waste Solutions
Customer service manager job in Parker, CO
Job Description
Job Title: CustomerServiceManager
Job Type: Full-Time
will remain open until filled
Pay: $70,000 - $76,000 Yearly Salary
About Us:
We are dedicated to providing exceptional waste managementservices to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.
Job Summary:
The CustomerServiceManager is responsible for leading and developing the customerservice team to deliver exceptional service to residential, commercial, and municipal waste customers. This role serves as the bridge between customers and operations, ensuring service issues are resolved quickly, routes are supported effectively, and customer retention goals are met.
The ideal candidate understands the fast-paced, field-driven nature of the waste industry and can balance customer satisfaction with operational realities.
Key Responsibilities:
Team Leadership & Development
Lead, coach, and managecustomerservice representatives (CSRs)
Set performance expectations, monitor KPIs, and conduct regular coaching and reviews
Train team members on systems, policies, service standards, and industry regulations
Foster a customer-focused, accountability-driven culture
Customer Experience Management
Oversee handling of service requests, complaints, and escalations (missed pickups, container issues, billing inquiries, service changes)
Ensure timely and accurate resolution of customer issues
Partner with sales and operations to improve customer retention and satisfaction
Develop and implement customerservice standards and best practices
Operational Coordination
Act as the primary liaison between customerservice and operations (dispatch, drivers, supervisors)
Communicate service disruptions (weather, equipment issues, holidays) to customers
Support route changes, container deliveries, and service modifications
Participate in daily/weekly operational meetings as needed
Performance & Reporting
Track and analyze customerservice metrics (call volume, resolution time, complaints, retention)
Identify trends and root causes of recurring service issues
Recommend and implement process improvements
Prepare reports for leadership on customerservice performance
Compliance & Systems
Ensure adherence to company policies, safety standards, and regulatory requirements
Maintain accurate customer records in CRM, routing, and billing systems
Support system implementations or upgrades as needed
Qualifications:
Experience
3-5 years of customerservice experience, with at least 2 years in a leadership or supervisory role
Prior experience in the waste, recycling, transportation, logistics, or other field-based service industries preferred
Experience managing high call volumes, customer escalations, and service recovery
Proven track record of leading teams, improving customer satisfaction, and reducing complaints
Experience working cross-functionally with operations, dispatch, sales, and billing teams
Familiarity with municipal contracts, service level agreements (SLAs), and route-based service models a plus
Skills
Strong leadership, coaching, and team-development skills
Excellent verbal and written communication abilities
Ability to de-escalate customer issues while balancing operational constraints
Strong problem-solving and decision-making skills
High level of organization and attention to detail
Ability to analyze trends and performance metrics to drive improvements
Proficiency with CRM, billing, and routing systems
Ability to thrive in a fast-paced, high-volume service environment
Bilingual (English/Spanish) preferred but not required
Education
High school diploma or GED required
Associate's or Bachelor's degree in Business, Management, Communications, or a related field preferred
Equivalent combination of education and relevant industry experience will be considered
Working Conditions:
Full-time position, Monday through Friday, with possible on call for off hours service needs.
In Office
Frequent use of a computer, phone, and headset.
Compensation & Benefits:
$70,000 - $76,000 Yearly Salary
Medical, Dental, & Vision Insurance
Matching 401k
Long Term & Short Term Disability
Life Insurance
Paid Time Off
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
How much does a customer service manager earn in Boulder, CO?
The average customer service manager in Boulder, CO earns between $30,000 and $83,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Boulder, CO