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Customer service manager jobs in Bowling Green, KY - 190 jobs

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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Bowling Green, KY

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $50k-75k yearly est. Auto-Apply 60d+ ago
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  • 179 Customer Service Manager

    Ingles Markets, Incorporated 4.2company rating

    Customer service manager job in Hendersonville, TN

    Why Ingles Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within! At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you! Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations. Key Responsibilites * Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly. * Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy. * Open additional registers whenever three or more customers are in line to minimize wait times. * Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs. * Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies. * Process Western Union and Money Order transactions. * Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files. * Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed. * Enforce dress code and monitor breaks per company and federal guidelines. * Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly. * Use override key only in compliance with company policy. Requirements * Exceptional customer service skills. * Previous cashier or front-end experience is required. * Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress. * Must be able to read and do simple math problems. * Wants to be part of a team in a fast-paced environment * 18 years of age or older Benefits * Weekly pay with direct deposit * Medical, dental, vision, life, and disability insurances * 401(k) with company matching * Opportunities for advancement * Paid holiday, vacation, and sick leave (FT only) * Paid bereavement and jury duty leave (FT only) * Company paid life insurance (FT only) * Scholarship program for High School Seniors Nearest Major Market: Asheville
    $36k-47k yearly est. 12d ago
  • Food Service - Huck's Food Service Lead

    Hucks

    Customer service manager job in Bowling Green, KY

    Job Title: Food Service Lead Job Purpose: Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customer service. Job Duties and Responsibilities: General Management Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open Effectively schedules associates to meet business demands using fixed schedule Gives all customers prompt and courteous service Effectively communicates with store associates and management Follows all federal, state and local laws and ordinances pertaining to the operation of the department Provides a role model of conduct for other associates in the store Controls variable expenses of the department Ensure all associates are in proper uniform and providing prompt, courteous customer service Bookkeeping Ensures all paperwork is done accurately and in a timely manner Maintains inventory and loss within company guidelines Conducts inventories as directed by management Ensures all associates are properly recording all hours worked Human Resources Treats all associates with dignity and respect and uses the proper personnel management techniques Ensures that all associates receive breaks Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Trains all new Associates on proper completion of their job duties Security Ensures all associate shift procedures are followed Ensures a safe shopping and working environment Ensures all safety rules are followed and protective equipment used Merchandising Ensures current sign program is posted on the date the program begins Ensures current plan-o-grams being used Communicates with the Division Manager any special needs or request Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed Maintenance Ensures the food service appearance reflects company expectations and standards All food service display cases and glass are clean Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager Ensures all food service areas are kept clean and follows all sanitation procedures Safety Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs are used, per company policy Reports accidents promptly to the Store Manager and corporate office Huck's Bucks Loyalty App Actively promote the Huck's Bucks Loyalty app to customers Communicate to customers the benefits of signing up and using the app Monitor transactions for potential misuse of points or discounts Assist customers on how to sign up and use the app for discounts and redemption Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays. Opportunities for career advancement and professional development within a growing company. Employee discounts for food and fuel. The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
    $41k-84k yearly est. 17d ago
  • Industrial Client Service Leader - Data Centers

    CDM Smith 4.8company rating

    Customer service manager job in Bowling Green, KY

    *** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector. The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S. - Developing and maintaining high value relationships with data center clients. - Leading winning proposal efforts. - Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects. - Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery. - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith. \#LI-TJ1 **Job Title:** Industrial Client Service Leader - Data Centers **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors. - Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience - Excellent interpersonal and communication skills. - Established relationships with decision-makers in the data center industry. -A proven track record of selling mission-critical and hyperscale data center projects. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $66k-84k yearly est. 42d ago
  • Supervisor, Healthcare Services

    Molina Healthcare Inc. 4.4company rating

    Customer service manager job in Bowling Green, KY

    JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties * Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. * Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. * Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. * Trains and supports team members to ensure high-risk, complex members are adequately supported. * Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. * Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. * Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. * Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. * Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. * Ability to manage conflict and lead through change. * Operational and process improvement experience. * Strong written and verbal communication skills. * Working knowledge of Microsoft Office suite. * Ability to prioritize and manage multiple deadlines. * Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications * Registered Nurse (RN). License must be active and unrestricted in state of practice. * Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. * Medicaid/Medicare population experience. * Clinical experience. * Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $80,168 - $155,508 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $80.2k-155.5k yearly 2d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Bowling Green, KY

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $26k-42k yearly est. 12d ago
  • Customer Service Manager - State Farm Agent Team Member

    Lauren Tullos-State Farm Agent

    Customer service manager job in Hendersonville, TN

    Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development At Lauren Tullos State Farm we're seeking a highly motivated Customer Service Representative to join our team. Key Responsibilities: Establish and maintain customer relationships through regular follow-ups. Provide exceptional customer service, addressing inquiries and concerns regarding insurance availability, policy changes, claims, and billing. Use a customer-focused approach to educate customers about insurance options and develop leads. Benefits: Competitive hourly pay plus commission/bonus structure. Opportunity for career growth and advancement within the agency. Valuable experience in sales, marketing, and customer service. Requirements: Possess excellent interpersonal, communication, and problem-solving skills. Be enthusiastic about the role of insurance in helping people manage risks and achieve their goals. Hold or be able to obtain a Property and Casualty license and a Life and Health license. Thanks,
    $22k-39k yearly est. 8d ago
  • Call Center Manager

    American Home Design 4.2company rating

    Customer service manager job in Goodlettsville, TN

    Job Description Call Center Manager American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location : 880 Conference Drive Goodlettsville, Tennessee What You'll Be Doing Leading and motivating a team of remote call center agents Managing schedules, call flow, and workload so everything runs smoothly Tracking key numbers like talk time, appointment set rates, and demos Interviewing and bringing on new agents Working with our trainer to provide ongoing agent coaching Managing scripts- creating new ones as needed, ensuring the agents are using them effectively Keeping our call center software (Five9, LP, Neustar) updated and running efficiently Sharing performance updates and insights with sales managers and leadership What We're Looking For Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals A leader who can motivate, coach, and hold people accountable Strong communication and problem-solving skills Confident using call center technology and digging into performance reports Highly organized and able to juggle multiple priorities Potential Earnings & Benefits Base Salary + Lucrative Bonus Opportunity Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance 401(K) Paid Time Off Paid Holidays Why You'll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.
    $36k-50k yearly est. 6d ago
  • Service Manager

    Leachman Buick GMC/Leachman Cadillac

    Customer service manager job in Bowling Green, KY

    The successful Service Manager will work closely with the Service Director to ensure their success and support at Leachman Buick, GMC, Cadillac. The person in this role exhibits excellent leadership skills that inspire and motivate others while also maintaining the high service standards that we have here at Leachman. Roles and Responsibilities Hires, trains, motivates, and monitors the performance of service employees. Prepares and administers an annual operation budget for the service department in collaboration with the service director. Strives for harmony and teamwork with all other departments. Understands and ensures compliance with manufacturer warranty and policy procedures. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers. Administers warranty claims, review warranty policy adjustments, understands and applies warranty information and clarifications to customers. Works with other departments to find ways to improve the overall profitability of the dealership. Maintains a safe and professional work environment. Attends manager meetings. Qualifications & Skills Strong management skills, process and result driven, responsible, detail-oriented, dependable, & self-motivated to help their team succeed. Clean and valid driver's record for the past two years. Pre-employment background check and drug screening required. At least 5 years management experience, strong automotive background preferred. Additional Notes Other responsibilities may be assigned by management *Benefits include paid holidays, paid vacation, health and dental insurance and 401K*
    $36k-60k yearly est. 60d+ ago
  • Area Service Manager

    Smart Start 4.3company rating

    Customer service manager job in Gallatin, TN

    Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote
    $45k-72k yearly est. 10d ago
  • Service Manager

    Bridgestone 4.7company rating

    Customer service manager job in Bowling Green, KY

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job CategoryRetailPosition SummaryCombining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range: $18.54 - $27.81Responsibilities Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem solving - customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Teammate and customer/communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS 2 year degree or equivalent. OUR CREW KNOWS BENEFITS Medical, Dental and Vision - Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU Professional Development: No matter where you're at in your career, we've got the resources to help you level up. Community Involvement: We pride ourselves on working with our local communities and giving back where we can. Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $18.5-27.8 hourly Auto-Apply 13d ago
  • Service Manager

    Arrow Exterminators, Inc. 4.1company rating

    Customer service manager job in Goodlettsville, TN

    Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including: * generous time off, * 11 paid holidays, * 401(k) with company match, Roth IRA, * medical, dental and vision insurance, * high deductible HSA, * telemedicine, * disability, cancer, and accident insurance. * health & wellness suite * company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A SERVICE MANAGER As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals. Minimum Qualifications: * Industry experience (preferred) * Demonstrated leadership abilities * Effective verbal and written communication * Conflict resolution * Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals) * Proven track record in achieving sales results * Proven ability to multitask * Strong organizational skills * Basic math skills * Ability to pass any state regulatory agency required licensing/certification exams * Able to work a 40-hour (minimum) work week, * Accessible after hours (including weekends/holidays) * Possess current Driver's License * Meets company driving standards * High school degree or equivalency, college preferred ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! #ArrowExterminators We are an Equal Opportunity Workplace (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
    $39k-51k yearly est. 51d ago
  • Service Manager

    Tire Discounters 3.1company rating

    Customer service manager job in Hendersonville, TN

    Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
    $55k-85k yearly 60d+ ago
  • Service Manager

    Carcare Import and Domestic Service 3.3company rating

    Customer service manager job in Hendersonville, TN

    Job DescriptionSalary: Service Manager Opportunity at CarCare: Lead Excellence in Automotive Service Service Manager Job Type: Full-Time Compensation: $90,000$210,000/year (includes base salary + performance bonuses, plus relocation assistance and sign-on bonuses for top leaders) Are you an experienced automotive service professional with strong leadership skills, ready to take charge of a high-performing team? Join CarCare Import & Domestic Serviceone of the nation's premier family-owned repair facilitieswhere we empower managers to drive operational success, foster team growth, and deliver unparalleled customer experiences. Why Choose CarCare? People-First Leadership: We prioritize our team over profits alone. Supportive of dedicated leaders who invest in their people, we're changing the industry by valuing and rewarding service pros at every level. Advanced Operations: Oversee a state-of-the-art facility with heated/cooled bays, ADAS systems, advanced diagnostics, and moreequipped to handle import and domestic vehicles efficiently. Competitive Rewards: Attractive pay structure with bonuses, plus benefits like health, dental, and vision insurance; paid time off; employee discounts; weekly lunches; flexible options; and relocation support. Growth-Oriented Environment: Lead with ongoing training, professional development, and opportunities for advancementwe back our promises with action and keep the team progressing. Positive Culture: Build and maintain a shop focused on quality, excellence, and collaboration, where positivity thrives and everyone works toward shared success. Key Responsibilities Oversee daily operations of the service department, ensuring efficient workflow, high customer satisfaction, and timely repairs. Manage and mentor service advisors and technicians, providing guidance, performance feedback, and development opportunities. Handle customer escalations, resolve issues promptly, and maintain strong relationships to drive repeat business. Monitor key metrics like repair orders, labor efficiency, and profitability; implement strategies to optimize performance. Collaborate with ownership on budgeting, inventory management, and process improvements. Stay current on industry trends, technologies, and best practices to lead the team effectively. Qualifications We Value 5+ years of experience in automotive service, with at least 2 years in a supervisory or management role. Deep knowledge of automotive diagnostics, repairs, and service operations for import and domestic vehicles. Proven leadership skills with a track record of team building and achieving departmental goals. Excellent communication, problem-solving, and customer service abilities. Familiarity with service software, warranties, and insurance processes. ASE certifications or equivalent are a plus. Physical Demands Ability to stand for extended periods, lift up to 50 lbs, and navigate a busy shop environment. At CarCare, we put people and leadership at the core. As a stable, forward-thinking shop, we're committed to your success in guiding our team to new heights. If you're a motivated leader ready to make an impact with a supportive, high-achieving family, apply nowthis role won't stay open long! Benefits Health, Dental, and Vision Insurance Paid Training & Development Employee Discounts Flexible Schedule Options Paid Time Off Holiday Pay Weekly Lunch Relocation Assistance
    $55k-84k yearly est. 25d ago
  • Assistant Service Manager - Central City, KY

    The Goodyear Tire & Rubber Company 4.5company rating

    Customer service manager job in Central City, KY

    **IMMEDIATELY HIRING!!! - APPLY TODAY!!!** Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader! **General Description:** As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today! **Responsibilities will include, but will not be limited to:** + Drive and reach sales goals through guest interactions including tire and service sales + Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests + Effectively manage the service department as needed + Contribute to training and development of service department associates + Articulate all warranties, promotions, and advertisements + Utilize tools provided to make recommendations to guests based on manufacturing guidelines + Maintain a clean and safe work and guest area + Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. **Basic Qualifications:** + Minimum 1 year of previous Automotive Service department experience + Valid driver's license + Must be at least 18 years of age + No relocation is being offered for this position + Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future **Preferred Qualifications:** + Previous management experience + Previous automotive service sales experience **Position Criteria:** + Strong work ethic; independently motivated to produce results with limited influence from others + Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork + Ability to review, analyze, and interpret information, identify problems, and make decisions + Ability to read, understand, and follow procedures and guidelines + Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays + Ability to follow established safety policies and procedures. GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws and here for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here.
    $28k-35k yearly est. 60d+ ago
  • Service Center Manager

    Valvoline 4.2company rating

    Customer service manager job in Springfield, TN

    **Geared for the Driven** At Convenient Car Care, Inc, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone. **What you'll do** As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. + The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met + Responsible for inventory, labor management and financial performance of the service center + Mentor, lead and train the team to optimize their development + Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers + Help maintain a clean, well-organized service center and facilitate a safe and secure working environment + Provide superior customer service leadership + Build trust and win repeat, loyal customers **How you'll succeed** + You are friendly and willing to work as part of customer-focused team + Have effective interpersonal, oral communication skills + Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages + Knowledge of cash handling, facility and safety control policies and practices + Reliable transportation to and from work + Ability to occasionally lift up to 50 pounds + Be able to stand for extended periods of time and climb stairs + Have full mobility and are able to twist, stoop and bend + High school diploma or equivalent + 2 years managerial/supervisory experience in the quick lube/automotive business is required **Benefits include:** + Competitive pay & flexible work schedule + On-the-job training + Paid bi-weekly + As a Service Center Manager, you will blend technical and management skills to lead, develop and train + Company provided uniforms and tools + We promote from within- a commitment we are passionate about + No late evenings + Paid time off and holidays* + Medical, dental, vision, and 401(k) savings plans* _*Terms and conditions apply, and benefits may differ depending on location_ _Convenient Car Care, Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._ _The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
    $29k-36k yearly est. 60d+ ago
  • Service Manager

    Newton Chevrolet 4.1company rating

    Customer service manager job in Russellville, KY

    Why Newton Motor Group? Newton Motor Group is a family owned auto group that has been serving the fine people of Tennessee since 2008. We now have six dealerships comprised of four major auto manufacturers including Nissan, Ford, Chevy, and GMC. At Newton Motor Group, we are customer and employee oriented. We know that happy employees make for happy customers. Come to Newton Motor Group, and let us put a smile on your face. In our time here, we have done a lot to support this community including giving away a car every year to a local high school student. Come to a Newton Motor Group dealership near you today! What We Offer: Medical, Dental, Vision, Life and Disability 401k Ongoing training and education through the manufacturer and management team Family-oriented and genuinely friendly work environment Clear career progression with an opportunity to be promoted from within Employee vehicle purchase and service discounts SUMMARY Runs an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers. Responsibilities Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer experience by carrying out additional assignments, leaving the customer with a positive dealership experience Manage and hire technicians and service advisors Distribute work between technicians Prioritize required services Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is never mishandled Build lasting relationships with customers Qualifications Technical automotive knowledge Demonstrated ability to manage others Organized, friendly and courteous Dealership experience preferred We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $39k-64k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor

    Ollie's Bargain Outlet 4.3company rating

    Customer service manager job in Glasgow, KY

    Join our team and live the Ollie-tude!: (Ollie's Core Values) * BE A TEAM PLAYER- Associates are expected to be supportive and work together. * BE CARING- How do I treat others with courtesy, dignity, and respect? * BE VALUE OBSESSED- Live the "good stuff cheap" mindset. * BE COMMITTED- Operate with grit, passion, tenacity, and action. * BE GROWING- How do we get better every day? * BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie's Associate Benefits: * Medical, Dental, Vision, and RX coverage begins after 90 Days of employment. * 401K, generous company match with immediate vesting. * Strong career growth & talent development culture. * 20% associate discount on all Ollie's purchases. * Vast array of voluntary benefits. The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Primary Responsibilities: * Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary. * Ensure that all product at the front end is merchandised per the visual merchandise standards. * Ensure that the front-end, entrance, and exterior of the building are maintained properly. * Ensure that front end operations, store standards, and company programs meet all operational expectations. * Assist with developing, evaluating, and supervising front end Associates. * Complete any additional responsibilities and/or duties as assigned. Qualifications: * Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred. * Ability to work evenings, weekends, and holidays on a regular basis. * Must have a positive attitude and the ability to interact well with others. Physical Requirements: * Ability to lift and carry up to 50 pounds. * Ability to push and pull up to 35 pounds. * Ability to stand for extended periods and work in a safe manner Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.
    $22k-28k yearly est. 20d ago
  • Auto Care Center Service Manager

    Wal-Mart 4.6company rating

    Customer service manager job in Russellville, KY

    Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $21k-26k yearly est. 31d ago
  • Assistant Service Manager - Central City, KY

    The Goodyear Tire & Rubber Company 4.5company rating

    Customer service manager job in Central City, KY

    IMMEDIATELY HIRING!!! - APPLY TODAY!!! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader! General Description: As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include, but will not be limited to: Drive and reach sales goals through guest interactions including tire and service sales Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests Effectively manage the service department as needed Contribute to training and development of service department associates Articulate all warranties, promotions, and advertisements Utilize tools provided to make recommendations to guests based on manufacturing guidelines Maintain a clean and safe work and guest area Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. Basic Qualifications: Minimum 1 year of previous Automotive Service department experience Valid driver's license Must be at least 18 years of age No relocation is being offered for this position Candidates must be legally authorized to work in the U. S. without company sponsorship now or in the future Preferred Qualifications: Previous management experience Previous automotive service sales experience Position Criteria: Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork Ability to review, analyze, and interpret information, identify problems, and make decisions Ability to read, understand, and follow procedures and guidelines Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays Ability to follow established safety policies and procedures.
    $28k-35k yearly est. Auto-Apply 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Bowling Green, KY?

The average customer service manager in Bowling Green, KY earns between $21,000 and $66,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Bowling Green, KY

$37,000

What are the biggest employers of Customer Service Managers in Bowling Green, KY?

The biggest employers of Customer Service Managers in Bowling Green, KY are:
  1. Ohana Outreach Financial
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