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Customer service manager jobs in Broken Arrow, OK

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  • Plant Manager

    Westway Feed Products LLC 4.1company rating

    Customer service manager job in Catoosa, OK

    An opportunity has arisen for a Plant Manager based in Catoosa, Oklahoma, to take full responsibility and oversight of the facility. This position is responsible for all aspects of the plant including the P&L and budgeting responsibility. Managing plant operators, and partnering with environmental health and safety manager as well as working closely with the commercial, finance and human resources groups in meeting the objectives of the plant. Westway Feed Products is North America's largest manufacturer of liquid supplements for livestock. Additionally, we produce feed mill products, dried molasses and industrial products. The core concept of Westway's business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway's primary ingredient for many of our products is molasses, we also incorporate other co-products. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 22 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed. Responsibilities to include, but are not limited to: Managerial: Implements a zero-incident culture with a focus on elimination of incidents and hazards and preventing any damage to the environment Performs all tasks in a safe and professional manner in conformance with regulations, terminal rules, quality standards and company policies Maintains proficient communication with Health & Safety, Environment, Production, Quality Control, Maintenance, Logistics and Sales departments Manages the P&L to meet regional and corporate financial goals Maintains capital assets and manages capital improvements and construction projects associated with plant upgrades or new installations Management of employees including hiring, discipline process, employee performance reviews, the safety of employees and the management of safety programs Facilitation and development of customer relations and service using a quantitative, quality-based approach Stays abreast of changes in working conditions or new technology that could increase the safety and efficiency of the operations Initiates and supports improvement plans for employees to succeed in their efforts to achieve the goals of the department Implements company policies on worker safety, safety regulations, company policies/procedures and work rules Operational: Responsible for all aspects of inventory management activity for the site Manages plant costs and assets, including maintenance, repair, and capital for all equipment Manages all contracts and subcontracts associated with the plant Implements and manages plant security, environmental testing, corrective action, and permits Performs plant inspections and manage project quality control Manages plant truck distribution and logistics Reports and investigates accidents or unsafe conditions at plant Enforces company policies and procedures Manage all contracts associated with plant including but not limited to rail carriers, land leases, trans loaders (sub-contractors), truck companies, and equipment Implements and maintains daily, weekly, and yearly reports and summaries on production, inventory and plant equipment / asset maintenance Daily activity and product inventory reporting Coordinates and interacts with government agencies, including state, counties, and local personnel Skills and Expertise Industry experience required ideally from agriculture, bulk liquids, chemicals, fertilizers, terminal operations or food manufacturing Bachelor's degree - highly preferred Experience with the broad, multi-mode bulk liquid handling including truckload, shipping and rail General engineering knowledge; steam boilers, compressors, loading racks, product blenders and automation systems Strong computer skills and familiarity with truck, bulk and inventory programs, and MS windows applications and plant automation software Demonstrated knowledge of the principles and techniques used in planning, budgeting, reporting, and staffing Works effectively with others, has strong inter-personal and negotiation skills, can communicate effectively, verbally and in writing, and good presentation skills at all levels of the organization Ability to resolve and overcome issues, problems and roadblocks to meet objectives HIGHLY COMPETITIVE PAY AND BENEFITS PACKAGE We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don't meet every requirement, we still encourage you to apply. Our Offer We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading. Our Westway Values Integrity, Accountability, Teamwork, Passion for Service, Business insight Westway's values guide our pursuit of providing a safe and rewarding environment for our employees while helping our customers to thrive. Our Commitment We share the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law. We are willing to make any reasonable adjustments throughout our recruitment process. To apply you must have the right to work for the provided location.
    $62k-111k yearly est. 3d ago
  • General Manager

    Chick-Fil-A 4.4company rating

    Customer service manager job in Tulsa, OK

    Responsibilities: Making sure your team gets everything done. Leading and inspiring your team! setting the example on work ethic, timeliness, and maturity. helping train new employees on Chick-fil-As expectations. Monitoring a food safe environment. Motivating your team on the Chick-fil-A way. This is a leadership role, what were looking for is someone that can hold people accountable, while encouraging them to continue to grow,, and help us train people in the way that Chick-fil-A and the health department need things done. This can be a position that if youre a leader, we can grow with you in your leadership walk. But you will need to have the ability to help hold people accountable.. Available Shifts: Full-time Part-time Work in a Chick-fil-A restaurant: A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business -- whether that is with Chick-fil-A or outside. Here are some of the great benefits of working at Chick-fil-A. Flexible Hours You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. As a kitchen manager, you will have a flexible schedule: your schedule will be a mix of at least one closing night per week, some mid shifts and some day shifts. Once youre fully trained, it will be very easy for us to have a set schedule for you so that you can plan your life out. Closed Sundays All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. Work Directly With A Chick-fil-A Operator The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future. Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. your pay will be based on your experience as a leader, your experience in the same field of expertise, and Your job references on how you perform as a leader. We are more than happy to pay up to $20 an hour for this, but we do need to make sure you fit the role. Pay rate will depend on the following: Can you help during our times of need. (early in the morning, or between 3-5pm) Are you part time or full time? Are you showing the leadership skills we need? How much you know! It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. My average team member has been with me for six years, theres a reason that they stay with us so long. REQUIREMENTS 2 years with some kind of kitchen leadership. You will work directly for the local owner operator. He has been with Chick-fil-A since 1988 starting at Woodland Hills Mall as a team member. Chick-fil-A isnt just a job, youll see that this is an avenue for us to change peoples lives. Whether its for team members that we have direct contact with or its organizations that we are helping support like the Childrens Hospital or the local schools or feeding the homeless. The average length of time that our employees work for us is about six years. This is unheard of in this type of job. Come find out why
    $20 hourly 1d ago
  • Licensed Insurance Customer Service

    McKinney Insurance Agency

    Customer service manager job in Tulsa, OK

    Job Description Welcome to McKinney Insurance Agency, where we're more than just an insurance provider we're a dedicated team in Tulsa, Oklahoma, committed to serving our community with warmth and expertise. We believe in building genuine connections and providing a level of care that makes a real difference in our clients' lives. As our new Licensed Insurance Customer Service representative, you'll be a vital part of our close-knit office, embodying our positive and inviting spirit. Youll be the friendly voice and guiding hand for our clients, assisting them with their policy needs, answering their questions, and ensuring they feel supported every step of the way. This isn't just a job; it's an opportunity to be a cornerstone of a respected local agency, grow your career in insurance, and contribute to a team that truly values its members and the people we serve. If you have a passion for helping others and a knack for clear communication, we can't wait to welcome you aboard! Benefits Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Serve as the first point of contact for client inquiries via phone, email, and in-person, providing prompt and accurate assistance. Assist clients with policy changes, endorsements, and cancellations, ensuring all documentation is complete and accurate. Process new business applications and renewals, verifying information and coordinating with underwriters. Handle customer billing inquiries and assist with payment processing. Build and maintain strong, positive relationships with clients by offering exceptional service and support. Collaborate with licensed agents to ensure client needs are met comprehensively. Requirements Active Oklahoma P&C Insurance License (Required) Minimum 1-2 years of experience in customer service, preferably within the insurance industry. Excellent communication and interpersonal skills, with a friendly and empathetic demeanor. Proficiency in using agency management systems and standard office software. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively in a dynamic office environment.
    $88k-129k yearly est. 8d ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Customer service manager job in Tulsa, OK

    Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! REFD0272REM2
    $13.5 hourly 58d ago
  • Service Lead

    Lolli & Pops 4.5company rating

    Customer service manager job in Tulsa, OK

    As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
    $36k-67k yearly est. 27d ago
  • Director of Operations | Full-Time | BOK Center & Arvest Convention Center

    Oak View Group 3.9company rating

    Customer service manager job in Tulsa, OK

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary In consultation with the Vice President, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the BOK Center and Arvest Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operations managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events as well as the highest level of guest satisfaction. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing timely and responsive assistance to the Leadership Team. This role pays an annual salary of $110,000-$125,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. The Arvest Convention Center, located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world. Responsibilities Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc. Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors. Participate in the development and administration of the facility's operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary. Oversees the advancing and communicating of event information to the appropriate departments and staff. Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures. Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc. Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services. Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties. Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies. Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category. Develop and maintain Capital Improvement Project reports and recommendations for the facility. Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary. Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program. Organize and execute training and safety programs for all staff. Prepare and present staff reports and other related correspondence. Keep cost records of work performed and make cost estimates as requested. Responsible for health and safety of staff and compliance with OSHA regulations. Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent federal, state and local regulations. Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate. Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users. Other duties as assigned by the General Manager and/or VP. Qualifications Supervisory Responsibilities Direct, supervise and schedule all aspects of operations including part-time and full-time operations crew, housekeeping, and temp staffing support personnel. Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; completing performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems. Develop, facilitate, and maintain a harmonious working relationship with all departments. Qualifications Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations. Experience in a public facility is strongly preferred. Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance. Knowledge of principles and practices of budget preparation and control. Knowledge of OSHA requirements. Basic Knowledge of boilers, chillers, refrigeration and ice making Basic Knowledge of Fire Alarm / Fire Protection systems Knowledge of event presentation and event production needs Knowledge of pertinent federal, state, and local laws, codes, and regulations. Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc. Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook. Must be constantly aware of changing events, such as staff or supply shortages. Working knowledge of equipment safety. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment Ability to speak, read and write in English Ability to work well in a team-oriented, fast-paced, event-driven environment Ability to work a variable schedule: evenings, weekends and holidays as required. Excellent customer service skills. Education & Experience B.S. or B.A. degree from an accredited college/university. 5-7+ years' experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers). Computer Skills Operate a personal computer using Windows and Microsoft Office software. Operate standard office equipment including copier and fax machine. Operate a personal computer using Windows, Office and other standard office equipment. Physical Demands The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social demands: While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts and be able to openly communicate clearly and concisely with all staff. This position requires frequently working both independently and as part of a team for variety of tasks. Must be able to communicate clearly and concisely in the English language. Physical demands: While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools. Employee must be able to stand or walk for extended periods of time; must be able to make fast, simple, repeated movements of hands, fingers and wrists. Employee will constantly move about inside various areas of the facility before/during/after events; position will require employee to sometimes bend, stoop, or crouch in order to perform this job; Employee must have the ability to bend, stretch, twist or reach out with the body, arms or legs. Employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or move up to 50 pounds. Employee may often work 40 hours or more per week. Work environment: The duties of this position are performed primarily indoors. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $110k-125k yearly Auto-Apply 6d ago
  • Luxury Spa Sales & Client Experience Manager

    Dermafix Spa

    Customer service manager job in Tulsa, OK

    ✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.
    $100k yearly 60d+ ago
  • Customer Service - Supervisor Customer Service 105-4001

    Communitycare 4.0company rating

    Customer service manager job in Tulsa, OK

    The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: Perform to a high level of accuracy through effective time management, being meticulous and organized. Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. Identify operational issues and seek improvements. Lead and implement change initiatives related to business processes and improvements. Drive adoption and proficiency changes within the organization. Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. Responds and resolves member/provider issues/complaints elevated to a supervisory level. Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues. Assist in the development or review of departmental policies and procedures to ensure operational excellence. Other duties as assigned. QUALIFICATIONS: Thorough knowledge of CMS regulations for MAOs as related to customer service functions. Proficiency with technology, especially computers, software applications and phone systems. Excellent problem solving, leadership and customer service skills. Analytical, efficient, and thorough. Demonstrated ability to coach, train and motivate employees and evaluate their performance. Exceptional verbal and written communication skills. Ability to read, analyze and interpret complex documents including health benefit manuals. Ability to remain calm and courteous under pressure and navigate tense situations. Highly organized and attentive to detail. Successful completion of Health Care Sanctions background check. EDUCATION/EXPERIENCE: High School diploma or equivalent; Bachelor's degree preferred. Three to five years' previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience. Minimum 1 year in leadership or decision-making role within customer service department.
    $27k-34k yearly est. 4d ago
  • Supervisor, Customer Service & Nominations - Tulsa, OK

    Dt Midstream Inc.

    Customer service manager job in Tulsa, OK

    At DT Midstream (DTM), we've got the energy to achieve great things! DTM owns and operates a diverse, integrated portfolio of midstream pipeline, storage and gathering assets, allowing us to provide a comprehensive set of midstream services to our customers across the Southern, Northeastern and Midwestern United States and into Canada. DTM is an energy industry leader with more than 20 years of proven success, and our focus is to be safe, caring, dependable and efficient in all we do. Job Summary This front-line leadership position supports the Company's Customer Service & Nominations business objectives. This position will also ensure compliance with regulations and manage customer relations by establishing and maintaining strong communications and relationships with customers, both internal and external. This position collaborates with other core business areas to ensure Customer Service & Nominations initiatives are aligned and integrated with business unit objectives. Work involves performing difficult and complex services requiring a high level of independent judgment, initiative and discretion. Work is mainly self-directed, with work results reviewed through the achievement of set goals and adherence to policies and procedures. Key Accountabilities Supervises the schedulers in Customer Service & Nominations staff, including planning and managing coverage schedules; providing input and evaluation of work performance to Director, Customer Service & Nominations; and selecting and developing staff. Develops, improves, and maintains processes and procedures to ensure quality and consistency in the management of the Company's gas management systems (and/or related activities). Leads support team to ensures all scheduling related issues are monitored, handled promptly and efficiently, and in compliance with plan guidelines, Federal and state regulations, and company policies and procedures while maintaining a high-level of customer service. Engage in support, development, and enhancement of Company's gas management systems. Supports contract administration in capture of commercial storage, transportation, and gathering agreements in Company's gas management systems. Participate and support Customer Service & Nominations to ensure monthly invoice closes are completed accurately in a timely manner and follow all company policies and procedures. Ensures compliance with appropriate federal and state regulations. Keeps abreast of current trends in industry and performs all other related duties as assigned. Minimum Education & Experience Requirements A Bachelor's Degree from an accredited four-year college or university Three years customer service or nominations experience Other Qualifications Preferred: Project management experience that includes demonstrated ability to manage customer relationships and develop productive work teams Other Requirements: Possess excellent written and verbal communication skills and presentation skills Intermediate to Advanced knowledge of Microsoft Office Suite Ability to effectively manage strategic staffing, workforce planning and support the leadership development process. Ability to efficiently handle competing priorities and tasks, remain organized and meet deadlines Ability to gather and analyze data, prepare reports and make recommendations Ability to establish goals, set priorities and meet deadlines Physical Demands The physical demands must be met to properly perform the functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to properly perform the integral functions of this job, the employee is required to sit, stand, walk, stoop, kneel, reach, talk, hear, grasp and carry objects. Working Conditions While performing the duties of this job, the employee usually works in a business office or other appropriate location during hybrid days, with a moderate noise level.
    $29k-41k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor

    Petsuites

    Customer service manager job in Tulsa, OK

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $29k-41k yearly est. 60d+ ago
  • Contact Center Knowledge Manager

    ASM Research 4.2company rating

    Customer service manager job in Muskogee, OK

    Shift Hours 8-4:30 Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: Ensuring the successful design, build, configuration, testing, and use of project knowledge resources - including the Knowledge Management System. Overseeing, managing, and coordinating Contact Center staff training and development activities. Developing and revise training courses and prepares appropriate training catalogs. Preparing instructor materials (course outline, background material, and training aids); Preparing statements of policy and procedure to insure best in class, customer experience focused knowledge management Coordinate and work with the Government content team, the Contractor QA team, the training team, and agent feedback to identify CC content needs / gaps and ensure implementation of solutions. Consult with the Government on how to write content to fulfill the needs of a contact center. Consult with the Government on how to adapt website content to meet the needs of the CC. Consult with and / or directly assist the Government to review, modify, update, or create existing CC-specific content. Draft training content for CC agents. Draft a monthly action and improvement report that will include recommendations regarding content, QA, customer satisfaction (CSAT), training, etc. Minimum Qualifications: Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. 0-2 years of experience. Proficient in speaking and writing in American English. Experience working at a contact center and deep knowledge of contact center trends and best practices. Experience developing content tailored to typical contact center needs. Familiarity with web content best practices including search engine optimization (SEO) and user intent. Industry leading certification for expertise preferred Preferred Qualifications: Experience working with contact centers that offer Spanish language services and the best practices for this audience. Experience developing content for websites. Other Job Specific Skills Excellent understanding of English grammar. Excellent editing skills. Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. Experience with desktop publication tools from Adobe and Microsoft. Ability to understand and articulate technical requirements and translate their requirements into technical documentation. Ability to express ideas and thoughts in a clear and concise manner. Strong organizational skills and attention to detail. Ability to multi-task in a fast-paced environment. Ability to meet deadlines and communicate progress against schedule. Writes in a clear and concise manner to be able to convey information to a variety of audiences. Willingness to work in a dynamic team environment.
    $41k-70k yearly est. 10h ago
  • Service Manager - Farming and Agriculture

    Barracuda Staffing

    Customer service manager job in Broken Arrow, OK

    Our client is a reputable and established farm and construction equipment company dedicated to providing top-quality products and exceptional service. We are seeking an experienced Service Manager to lead the service department and ensure customer satisfaction through efficient operations, strong leadership, and effective communication. Hours: M-F 8a-5p. Pay: $55,000 - $70,000 annually (based on experience) Responsibilities: Oversee the day-to-day operations of the service department and staff. Recruit, train, and schedule service team members. Handle escalated customer concerns in person, by phone, and via email. Provide accurate repair estimates and updates to customers. Collaborate with sales and other departments on equipment transfers and deliveries. Assist customers with payment arrangements when needed and ensure proper record-keeping. Manage warranty and insurance paperwork to ensure accuracy and compliance. Partner with the Store Manager to align service operations with sales and inventory goals. Perform additional duties as needed to support department efficiency.
    $55k-70k yearly 51d ago
  • Environmental Services / Custodial Operations Manager 2

    Sodexo S A

    Customer service manager job in Tulsa, OK

    Role OverviewSodexo is seeking a 2nd-shift Environmental Services / Custodial Operations Manager 2, for Hillcrest Hospital South in Tulsa OK. Hillcrest Hospital South is a full-service 180-bed facility located in south Tulsa. The hospital offers a comprehensive range of inpatient and outpatient services utilizing cutting-edge technology in a welcoming community environment. What You'll Dobe responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; andsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringexperience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;strong leadership skills and ability to drive program compliance and reach project target dates of completion;ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have in-depth knowledge of housekeeping systems and procedures;floor care experience and expertise experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;have 3-5 years previous custodial / housekeeping or similar management experience. , in a hospital, healthcare experience preferred but not required;proficiency with computers and other technology; the ability to speak Spanish is preferred (not required) and would assist in managing this workforce; andthe ability to work a 2nd shift (2:00pm to 11:00pm) Monday through Friday with alternating weekends and holidays. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
    $31k-57k yearly est. 2d ago
  • Contact Center Knowledge Manager

    ASM Research, An Accenture Federal Services Company

    Customer service manager job in Muskogee, OK

    **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: + Ensuring the successful design, build, configuration, testing, and use of project knowledge resources - including the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities. + Developing and revise training courses and prepares appropriate training catalogs. + Preparing instructor materials (course outline, background material, and training aids); + Preparing statements of policy and procedure to insure best in class, customer experience focused knowledge management + Coordinate and work with the Government content team, the Contractor QA team, the training team, and agent feedback to identify CC content needs / gaps and ensure implementation of solutions. + Consult with the Government on how to write content to fulfill the needs of a contact center. + Consult with the Government on how to adapt website content to meet the needs of the CC. + Consult with and / or directly assist the Government to review, modify, update, or create existing CC-specific content. + Draft training content for CC agents. + Draft a monthly action and improvement report that will include recommendations regarding content, QA, customer satisfaction (CSAT), training, etc. **Minimum Qualifications:** + Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + 0-2 years of experience. + Proficient in speaking and writing in American English. + Experience working at a contact center and deep knowledge of contact center + trends and best practices. + Experience developing content tailored to typical contact center needs. + Familiarity with web content best practices including search engine optimization + (SEO) and user intent. + Industry leading certification for expertise preferred **Preferred Qualifications:** + Experience working with contact centers that offer Spanish language services + and the best practices for this audience. + Experience developing content for websites. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience with desktop publication tools from Adobe and Microsoft. + Ability to understand and articulate technical requirements and translate their requirements into technical documentation. + Ability to express ideas and thoughts in a clear and concise manner. + Strong organizational skills and attention to detail. + Ability to multi-task in a fast-paced environment. + Ability to meet deadlines and communicate progress against schedule. + Writes in a clear and concise manner to be able to convey information to a variety of audiences. + Willingness to work in a dynamic team environment. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $41,300 to $52,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $41.3k-52k yearly 60d+ ago
  • GT2 - Bldg & Grounds

    Navistar 4.7company rating

    Customer service manager job in Tulsa, OK

    This requisition is open for contractor conversions only. Minimum Requirements * 0-3 months of work experience Additional Requirements * Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) * Ability to read, write and follow work procedures * Ability to work in areas that are hard to reach and in awkward positions * Ability to operate rolling stock (fork lift, boom lift, scissor lift) with training * Ability to work at heights * Ability to walk, stand, crouch, climb 10 hours per day (in addition to overtime) * Ability to lift up to 35 pounds on a regular basis * This position is safety sensitive and may involve the operation of vehicles, operation of equipment, and/or involve work with power tools, or handling of hazardous materials, that could result in injury or damage to person/property/manufacturing process Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. You can learn more about International's comprehensive benefits package at ******************************************** Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ********************** * International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email **************** to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
    $32k-42k yearly est. Auto-Apply 60d+ ago
  • Service Supervisor at Immaculate cleaning company

    One Immaculate Touch Cleaning Company, S-Corp

    Customer service manager job in Tulsa, OK

    Job Description One Immaculate Touch Cleaning Company in Tulsa, OK is looking for one service supervisor to join our team. We are located on 6333 South Peoria Ave, suite # 506, Tulsa, Ok 74136. Our ideal candidate is self-driven, ambitious, and engaged. Responsibilities Engage regularly with customers ensuring a positive experience Ensure team provides fast, friendly, and accurate service Contribute to team effort by accomplishing related results as needed Respond to all complaints in a friendly and professional manner Qualifications Experience in customer service or supervisor roles Outgoing and engaging personality Proven ability to maintain scheduling commitments Ability to problem solve quickly and act accordingly must have own transportation We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $35k-55k yearly est. 23d ago
  • Central Services Supervisor

    The Spring Shelter, Inc.

    Customer service manager job in Tulsa, OK

    Job Description The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. The Central Services Supervisor plays a pivotal role in coordinating and strengthening partnerships across The Spring's central services. This position leads internal and external collaborative efforts to ensure seamless, survivor-focused service delivery across legal advocacy, housing, medical and mental health services, children's programming, and court advocacy. Key Responsibilities Program Collaboration Oversight Lead centralized collaboration across direct service departments (e.g., mental health, legal, PRSS, housing, children's services, pet resources) Manage cross-program initiatives and shared service models to enhance client care Plan and implement inter-agency training to promote trauma-informed, consistent service delivery Supervise central services staff, including PRSS and Children's Coordinator Relationship Management Cultivate and maintain strong relationships with local agencies, healthcare providers, schools, churches, and community partners Serve as liaison between The Spring and partner organizations to streamline services Align external partnerships with internal program goals in collaboration with Direct Services Managers Partner with the Multi-Sector Partnership Manager to ensure cohesive community engagement Represent The Spring in relevant coalitions, task forces, and working groups Performance Monitoring Develop and track evaluation metrics to assess partnership effectiveness Analyze data and generate reports to inform continuous improvement Ensure compliance with best practices and OAG standards in collaboration with the Compliance Coordinator Communication & Alignment Promote alignment between departments and partners through clear communication and shared planning Draft and maintain protocols, MOUs, and workflows for integrated service delivery Keep internal teams informed of partnership developments and collaborative opportunities Education & Experience Bachelor's degree in Management, Social Work, Public Health, or related field OR 4+ years of directly transferrable experience 3+ years in partnership management or service integration within a social services setting 2+ years of experience in domestic/sexual violence, trauma-informed care, or mental health services 1+ year of supervisory experience PRSS Certification preferred Must be able to sign The Spring's Statement of Faith Valid driver's license required Skills & Competencies Strong collaboration and relationship-building skills Ability to manage multiple priorities in a dynamic environment Deep understanding of trauma-informed care and survivor-centered practices Skilled in data analysis and continuous improvement strategies Proficient in Microsoft Office and database systems Solution-oriented with a commitment to equity and empowerment Ready to make a difference? Join a team that's passionate about healing, hope, and holistic support. Apply today and be part of a movement that uplifts survivors and strengthens communities. Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.
    $35k-55k yearly est. 14d ago
  • HVAC Service Manager

    Apex Service Partners 4.2company rating

    Customer service manager job in Tulsa, OK

    Who We Are We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck! What's It Like to Work Here We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. Who You Are We are seeking a dedicated and skilled HVAC Service Manager to oversee the daily operations of our Rockstar HVAC Team! The ideal candidate will oversee the daily dispatching and efficiencies of the service technicians and department. In addition, a strong background in customer relations, warranty and billing claims, HVAC knowledge, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively and ensure its continued success and growth. Responsibilities Evaluate workload and schedule of service work in a way that best utilizes service technicians. Hire, lead, and train a team of techs on technical and sales knowledge. Provide excellent customer service; be able to communicate with customers, office staff, sales department, and field staff. Report on team performance. Properly and efficiently document all calls/jobs to the company's requirements. Stay up to date on current technologies and new products in the field. Supervise day-to-day sales activities across the HVAC service department. Develop and promote a culture of safety, integrity, growth, and performance. Enforce company policies and procedures. Manage customer requests and resolve concerns professionally. Conduct and participate in weekly sales/technical training. Engage customers in meaningful conversations and educate them on potential improvements, upgrades, or repairs that will benefit them in the long run. Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice. Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or retrofit opportunities while on the job. Meet and exceed personal sales goals while maintaining high standards of technical service. Experience 3+ years of proven experience in a management role Strong organizational leadership skills to lead and grow a team of technicians 2+ years of sales experience Ability to properly train and diagnose HVAC equipment Great attitude, high energy, great communication, and sales driven personality Strong computer skills Preferred Service Titan Experience HVAC License Plumbing knowledge Compensation & Hours Pay: $100,000 - $150,000 DOE Days: Monday - Friday Location: In - Office Benefits Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) Paid Holidays Paid Time Off (PTO) Candidates must successfully pass a drug test and background check. If we sound like a company you want a long-term career with, apply today! We are an Equal Employment Opportunity Employer Posted Min Pay Rate USD $100,000.00/Yr. Posted Max Pay Rate USD $150,000.00/Yr.
    $42k-62k yearly est. Auto-Apply 3d ago
  • Assistant Commissioning Agent - Data Center

    Olsson 4.7company rating

    Customer service manager job in Tulsa, OK

    Cedar Rapids, IA; Kansas City, MO; Omaha, NE; Tulsa, OK ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Join Olsson and work directly with the world's largest technology companies! As an Assistant Commissioning Agent, you will play a crucial role in ensuring that our client's facilities and buildings operate as intended. You will be a key player in testing and verifying all installed electrical equipment on site, including but not limited to power distribution units (PDUs), uninterruptible power supplies (UPS), generators, and switchgear. You will monitor daily commissioning processes, perform pre-functional and functional testing, and troubleshoot any issues that arise. Represent Olsson as you work directly with clients, showcasing your expertise and dedication. Basic electrical knowledge is required, and while previous commissioning experience is preferred, it is not mandatory. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Excellent communication skills + Strong desire for continuous learning + Strong work ethic + Ability to work effectively within a team + Proficiency in reading and understanding construction drawings + Minimum of an associate's degree in an electrical or mechanical discipline + Construction experience strongly preferred + Ability to lead projects and take initiative, handling various tasks to best serve clients and their projects + Strong problem-solving and troubleshooting skills \#LI-DNI **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.
    $25k-33k yearly est. 60d+ ago
  • GT2 - Bldg & Grounds

    International 4.1company rating

    Customer service manager job in Tulsa, OK

    This requisition is open for contractor conversions only. Minimum Requirements + 0-3 months of work experience Additional Requirements + Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) + Ability to read, write and follow work procedures + Ability to work in areas that are hard to reach and in awkward positions + Ability to operate rolling stock (fork lift, boom lift, scissor lift) with training + Ability to work at heights + Ability to walk, stand, crouch, climb 10 hours per day (in addition to overtime) + Ability to lift up to 35 pounds on a regular basis + This position is safety sensitive and may involve the operation of vehicles, operation of equipment, and/or involve work with power tools, or handling of hazardous materials, that could result in injury or damage to person/property/manufacturing process Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. You can learn more about International's comprehensive benefits package at ******************************************** Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ********************* (https://*********************/our-company) . *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email **************** to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
    $23k-29k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Broken Arrow, OK?

The average customer service manager in Broken Arrow, OK earns between $19,000 and $57,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Broken Arrow, OK

$33,000
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