Customer service manager jobs in Broken Arrow, OK - 308 jobs

Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Job Summary: This role supports the organization by managing and handling, for all company brands, escalated customer claims and day-to-day operations of general Customer Service functions. This role will manage large-scale customer service operations, along with the ability to lead teams that are responsible for Executive, Diversity and Public Relations issues on a global basis. This hands-on fast-paced role will require you to conduct investigations and interviews with internal personnel and external customers, respond on behalf of the company and/or prepare recommendations for response that may be used by Legal/Public relations departments. Regular interaction with senior leadership team to resolve highly sensitive information. What you'll do: * Initiate investigations to determine root cause of potential/actual legal allegations. Partner with all levels of organization/management to gather data and facts related to the allegations. Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution. Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues. * Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support. * Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department. * Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations. Provide suggestions to help them comply with ABG and yet have a successful business operation. Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments. * Ensure compliance with the ABG and Department of Justice agreement, related to disability services. * Participate on special projects focused on improving the customer experience and other duties as assigned. * Ensure brand(s) integrity and protection while working through sensitive customer or potential legal/ actual legal allegations. * Leads the team by providing strategic direction, coordination and evaluation of the team by coaching and mentoring representatives to drive performance improvement initiatives and meet departmental KPIs. * Supervises a team of supervisors * Develops a high-performing team that is respected and viewed as a valued business partner * Conducts performance appraisals for direct reports, recommends salary increases, provides individual feedback to improve performance, and initiates corrective action in response to personnel problems. You should apply if you bring: * High School diploma required. Bachelor's degree is preferred. * Car rental industry experience /ABG experience is preferred. * Preferred candidate will have a minimum of 5 years of customer service/contact center experience. * Preferred candidate will have 5 or more years of management experience in a similar business operation. * Strong leadership, customer service, decision making, and problem-solving skills * Strong analytical and organizational skills * Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint * Ability to work with all levels of management throughout ABG globally. * Ability to manage confidential situations that require "attorney-client privilege" treatment * Working knowledge of policies and procedures for Avis, Budget, Payless, Zip Car and Budget Truck. * Excellent verbal and written communication skills, including the ability to build confidence and inspire support through a convincing presentation and writing style, handling questions in a highly visible, challenging environment, negotiating with customers and suppliers, and communicating operational changes. * High level of proficiency with ABG systems such as Wizard, XVR, Watson is preferred * Ability to facilitate investigations, assess data, recommend and initiate customer resolutions * Ability to develop strong relationships with licensees and other departments to garner necessary support, resolution and resources. Benefits you'll receive: * Paid time off * 401K retirement plan with company matched contributions * Access to Medical, Dental, Vision, Life and Disability insurance * Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages * Contribute up to $260 as a tax free benefit for public transportation or parking expenses * Employee discounts, including discounted prices on purchase of Avis / Budget cars * Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more The fine print: Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Tulsa Oklahoma United States of America

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

SeneGence International Inc., a privately owned network marketing company specializing in personal care products, is seeking a Customer Service Manager. This role involves leading service activities in a high-volume, multi-shift, and multi-function service center. The Customer Service Manager is responsible for ensuring positive interactions with the independent sales force and end consumers, maintaining staffing levels, and delivering exceptional service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise day-to-day operations in the customer service department. Oversee global training content for new SeneCare agents and ensure alignment across the company. Address customer escalation requests and complaints for assigned markets. Collaborate with management and HR for employee hiring and separation. Manage time and attendance records for customer service staff. Provide direction and leadership to the Customer Operations function, including setting goals and expectations, assigning responsibilities, and measuring performance outcomes. Resolve customer issues and recommend corrective measures for process improvements or policy changes. Create and distribute reports to Marketing and Operations on distributor issues, back orders, website updates, shipment tracking,special events, marketing programs, and commissions. Maintain the customer service training manual and onboard new customer service agents. Meet or exceed goals for the Customer Service Department as defined by the Director of SeneCare. Disseminate information on product specials, new product launches, contests, marketing programs, and events. Other duties as requested by businessneed. QUALIFICATIONS REQUIRED FOR THE ROLE: Team player with 3-5 years of call center/customer service experience, including management. Associates Degreeor equivalent education and experience. Ability to mentor, coach, and promote employee growth. Self-starter with the ability to thrive in a high-paced and stressful working environment. Proficiencyin learning and adhering to customer care policies, processes, and principles. Proactive assessment and independent thinking abilities. Strong multitasking, organizational, and time management skills. Excellent verbal and written communication skills for obtaining and conveying information and writing policies and procedures. Proficiencyin Microsoft Word, Excel, and Outlook for producing business correspondence and reports. Consistent and regular attendance is expected. QUALIFICATIONS DESIRED FOR THE ROLE: Previousexperience in network marketing or similar industry. Knowledge of SeneGence products and the independent sales force. Familiarity with customer care policies and principles. Proficiencyinadditionallanguages. CERTIFICATES/LICENSES REQUIRED FOR ROLE: None. PHYSICAL DEMANDS: Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard, ten-key, and telephone; frequent lifting, carrying, pushing, and pulling up to 25 pounds; occasional lifting, carrying, pushing, and pulling up to 40 pounds; may be subject to walking, standing, sitting, reaching, balancing, bending, crawling, handling, feeling, kneeling, climbing, twisting; and vision, speech, and hearing sufficient to perform the essential tasks. WORKING CONDITIONS: Working environment is primarily indoors in an office setting and occasionally outdoors for special events; requires some evening and possible weekend hours and requires use of telephone and other office equipment. SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview In consultation with the Vice President, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the BOK Center and Arvest Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operations managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events as well as the highest level of guest satisfaction. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing timely and responsive assistance to the Leadership Team. This role pays an annual salary of $110,000-$125,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. Responsibilities Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc. Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors. Participate in the development and administration of the facility's operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary. Oversees the advancing and communicating of event information to the appropriate departments and staff. Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures. Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc. Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services. Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties. Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies. Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category. Develop and maintain Capital Improvement Project reports and recommendations for the facility. Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary. Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program. Organize and execute training and safety programs for all staff. Prepare and present staff reports and other related correspondence. Keep cost records of work performed and make cost estimates as requested. Responsible for health and safety of staff and compliance with OSHA regulations. Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent federal, state and local regulations. Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate. Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users. Other duties as assigned by the General Manager and/or VP. Qualifications Supervisory Responsibilities Direct, supervise and schedule all aspects of operations including part-time and full-time operations crew, housekeeping, and temp staffing support personnel. Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; completing performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems. Develop, facilitate, and maintain a harmonious working relationship with all departments. Qualifications Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations. Experience in a public facility is strongly preferred. Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance. Knowledge of principles and practices of budget preparation and control. Knowledge of OSHA requirements. Basic Knowledge of boilers, chillers, refrigeration and ice making Basic Knowledge of Fire Alarm / Fire Protection systems Knowledge of event presentation and event production needs Knowledge of pertinent federal, state, and local laws, codes, and regulations. Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc. Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook. Must be constantly aware of changing events, such as staff or supply shortages. Working knowledge of equipment safety. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment Ability to speak, read and write in English Ability to work well in a team-oriented, fast-paced, event-driven environment Ability to work a variable schedule: evenings, weekends and holidays as required. Excellent customer service skills. Education & Experience B.S. or B.A. degree from an accredited college/university. 5-7+ years' experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers). Computer Skills Operate a personal computer using Windows and Microsoft Office software. Operate standard office equipment including copier and fax machine. Operate a personal computer using Windows, Office and other standard office equipment. Physical Demands The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social demands: While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts and be able to openly communicate clearly and concisely with all staff. This position requires frequently working both independently and as part of a team for variety of tasks. Must be able to communicate clearly and concisely in the English language. Physical demands: While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools. Employee must be able to stand or walk for extended periods of time; must be able to make fast, simple, repeated movements of hands, fingers and wrists. Employee will constantly move about inside various areas of the facility before/during/after events; position will require employee to sometimes bend, stoop, or crouch in order to perform this job; Employee must have the ability to bend, stretch, twist or reach out with the body, arms or legs. Employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or move up to 50 pounds. Employee may often work 40 hours or more per week. Work environment: The duties of this position are performed primarily indoors. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.

As our Customer Service Supervisor, you will provide leadership, mentoring, and motivation to the Customer Service team to ensure exceptional customer experiences. The incumbent will thrive in fast-moving environments with the ability to demonstrate strong judgement in setting priorities and investing in the team. This is a full-time position. Usual days and hours are Monday through Friday, 40 hours per week scheduled at the manager's discretion. Hours vary depending on business needs. What you'll need to be our Customer Service Supervisor: High School Diploma or GED. Five-plus years of banking experience. Two-plus years of supervisory experience. Extensive knowledge of banking regulations, such as Reg E, Reg CC, etc. Flexible and able to manage multiple priorities. Analytical and problem-solving skills. Excellent interpersonal, verbal, and written communication skills. Why you'll enjoy working at Mabrey: Commitment to community investment and engagement. Family owned and locally operated. Dedication to team member learning and development. Visible leadership with a commitment to service. What you'll do as our Customer Service Supervisor: Provide day-to-day leadership that correlates with the Bank's Vision and Mission Statements. Oversee and monitor various ATM/Debit Card duties. Provide support and monitor Internet Banking products. Supplement staff in the absence of department personnel. Who We Are: Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served. Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: Perform to a high level of accuracy through effective time management, being meticulous and organized. Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. Identify operational issues and seek improvements. Lead and implement change initiatives related to business processes and improvements. Drive adoption and proficiency changes within the organization. Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. Responds and resolves member/provider issues/complaints elevated to a supervisory level. Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues. Assist in the development or review of departmental policies and procedures to ensure operational excellence. Other duties as assigned. QUALIFICATIONS: Thorough knowledge of CMS regulations for MAOs as related to customer service functions. Proficiency with technology, especially computers, software applications and phone systems. Excellent problem solving, leadership and customer service skills. Analytical, efficient, and thorough. Demonstrated ability to coach, train and motivate employees and evaluate their performance. Exceptional verbal and written communication skills. Ability to read, analyze and interpret complex documents including health benefit manuals. Ability to remain calm and courteous under pressure and navigate tense situations. Highly organized and attentive to detail. Successful completion of Health Care Sanctions background check. EDUCATION/EXPERIENCE: High School diploma or equivalent; Bachelor's degree preferred. Three to five years' previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience. Minimum 1 year in leadership or decision-making role within customer service department.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Tulsa, OK. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary Competitive pay structure Career growth opportunities $500 referral bonus* Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Shift Hours 8-4:30 Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: Ensuring the successful design, build, configuration, testing, and use of project knowledge resources - including the Knowledge Management System. Overseeing, managing, and coordinating Contact Center staff training and development activities. Developing and revise training courses and prepares appropriate training catalogs. Preparing instructor materials (course outline, background material, and training aids); Preparing statements of policy and procedure to insure best in class, customer experience focused knowledge management Coordinate and work with the Government content team, the Contractor QA team, the training team, and agent feedback to identify CC content needs / gaps and ensure implementation of solutions. Consult with the Government on how to write content to fulfill the needs of a contact center. Consult with the Government on how to adapt website content to meet the needs of the CC. Consult with and / or directly assist the Government to review, modify, update, or create existing CC-specific content. Draft training content for CC agents. Draft a monthly action and improvement report that will include recommendations regarding content, QA, customer satisfaction (CSAT), training, etc. Minimum Qualifications: Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. 0-2 years of experience. Proficient in speaking and writing in American English. Experience working at a contact center and deep knowledge of contact center trends and best practices. Experience developing content tailored to typical contact center needs. Familiarity with web content best practices including search engine optimization (SEO) and user intent. Industry leading certification for expertise preferred Preferred Qualifications: Experience working with contact centers that offer Spanish language services and the best practices for this audience. Experience developing content for websites. Other Job Specific Skills Excellent understanding of English grammar. Excellent editing skills. Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. Experience with desktop publication tools from Adobe and Microsoft. Ability to understand and articulate technical requirements and translate their requirements into technical documentation. Ability to express ideas and thoughts in a clear and concise manner. Strong organizational skills and attention to detail. Ability to multi-task in a fast-paced environment. Ability to meet deadlines and communicate progress against schedule. Writes in a clear and concise manner to be able to convey information to a variety of audiences. Willingness to work in a dynamic team environment.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Assists the Guest with all requests and answers questions as needed and makes recommendations on items. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Practices proper cost controls by accurately weighing tickets and scanning merchandise. * Responsible for stocking, displaying and securing merchandise in all storage areas. * Responsible for the reconciliation of tickets and merchandise inventory. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Be friendly and able to smile frequently. * Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $7.25 - $11.75 per hour Salary Range: 7.25 * 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.

**Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: + Ensuring the successful design, build, configuration, testing, and use of project knowledge resources - including the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities. + Developing and revise training courses and prepares appropriate training catalogs. + Preparing instructor materials (course outline, background material, and training aids); + Preparing statements of policy and procedure to insure best in class, customer experience focused knowledge management + Coordinate and work with the Government content team, the Contractor QA team, the training team, and agent feedback to identify CC content needs / gaps and ensure implementation of solutions. + Consult with the Government on how to write content to fulfill the needs of a contact center. + Consult with the Government on how to adapt website content to meet the needs of the CC. + Consult with and / or directly assist the Government to review, modify, update, or create existing CC-specific content. + Draft training content for CC agents. + Draft a monthly action and improvement report that will include recommendations regarding content, QA, customer satisfaction (CSAT), training, etc. **Minimum Qualifications:** + Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + 0-2 years of experience. + Proficient in speaking and writing in American English. + Experience working at a contact center and deep knowledge of contact center + trends and best practices. + Experience developing content tailored to typical contact center needs. + Familiarity with web content best practices including search engine optimization + (SEO) and user intent. + Industry leading certification for expertise preferred **Preferred Qualifications:** + Experience working with contact centers that offer Spanish language services + and the best practices for this audience. + Experience developing content for websites. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience with desktop publication tools from Adobe and Microsoft. + Ability to understand and articulate technical requirements and translate their requirements into technical documentation. + Ability to express ideas and thoughts in a clear and concise manner. + Strong organizational skills and attention to detail. + Ability to multi-task in a fast-paced environment. + Ability to meet deadlines and communicate progress against schedule. + Writes in a clear and concise manner to be able to convey information to a variety of audiences. + Willingness to work in a dynamic team environment. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $41,300 to $52,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Reports to: Director of Technical Services and Project Management Cooperates with: Engineering, Production, Sales, Customers, Field Services Primary Responsibility: Responsible for the leadership, strategic growth, and operational performance of the Technical Services department, including Field Service, Commissioning, and Training. Responsible for transforming small, commissioning focused team into a nation-wide service organization that becomes a significant profit center for MIRATECH. Leads managers, supervisors, and technical staff, ensuring alignment with company strategies, goals and driving innovation. Oversees departmental organization, processes, culture, safety, budgeting, process improvement, employee development and long-term planning to expand capabilities and enhance customer experience. Specific Duties and Responsibilities: Lead and provide strategic direction for all Technical Services functions. Transition and build MIRATECH Technical Services department into a service division that is a profit center for the company. Drive an exceptional customer service focused culture where every technical service employee understands they are the face of the company and that they are passionate about fully representing our "MIRATECH Mindset" in every customer interaction. In key, high-priority issues, serve as the face of the company effectively addressing customers concerns, ensuring the customers positive allegiance to MIRATECH remains strong, and the customer believes their issues were hear, understood, and addressed. Conceive and implement service organization that meets customers' needs that are bifurcated into two distinct areas. The first is an effective SCR commissioning department that has low lead times and operates at a high level such that customers' projects, and in particular data center projects, are not delayed due to the commissioning of our products. The second is an experienced and responsive service team that provides exceptional customer service through routine maintenance service as well as short notice repair support for customers. Build and sustain an exceptional safety culture in the technician service department. Be a strong and vocal proponent for safety. Ensure that every employee in the technical services department passionately prioritizes safety in everything they do. Lead and mentor managers, supervisors, and technical staff to achieve company strategies, departmental goals and exceed performance metrics. Continually refine and improve metrics used to track all aspects of departmental performance and use them to drive continuous improvement and efficiencies. Develop, implement, and manage departmental budgets. Partner with the Sales organization to monitor and support the P&L for the service business. Drive exceptional financial performance in the service division. Establish policies, procedures, and best practices for safety, quality, and operational performance. Continually refine and improve procedures and practices to ensure they clearly define our expectations for exceptional performance and are effective at providing our employees with the support and guidance they need for exceptional service to our customers. Oversee the development of training programs for technical and leadership skills. Build certification programs that include routine re-certification at defined internals to ensure exceptional skills in our workgroup. Build mentoring and culture reinforcement programs that support achieving MIRATECH strategies and developing employees at a high level. Develop and continually strengthen a bench of employees with technical skills and leadership skills to support the long-term growth and success of the operations of the technical service division. Drive continuous improvement initiatives to improve efficiency and service delivery. Build a culture where every employee continually pushes to improve our procedures, practices and products. Ensure that the technical services department is a strong partner with peer organizations and is always effectively flowing communication to the groups that need it. Partner with engineering, sales, and production to ensure alignment between deliverables and customer needs. Be proactive in building strong relationships with these peer organizations. Develop long-term growth plans for staffing, skills, and technology. Partner with Sales in understanding the long-term business strategies for growth and profitability. Build the operational team and processes needed to meet and exceed those growth and profitability objectives. Monitor KPIs, analyze performance data, and present findings to executive leadership. Maintain a firm grasp of the operations of the technical services team so that noteworthy business risks are proactively identified and mitigated. Be a strong voice in the leadership of the organization to ensure that the needs of the operations of the technical services team are clearly understood by the senior executive team. Represent Technical Services in cross-functional planning and strategic sessions. Develop a sophisticated understanding of all aspects of the operations of the technical services division so that the team's input is effectively added to company strategy discussions and planning. Qualifications: Proven leadership experience managing multi-disciplinary technical teams. Experience effectively leading a large technical services organization spread across a multi-state geographical area. Previous success building and growing an efficient and highly effective technical services organization. Demonstrated strong leader in safety. Has a passion for exceptional safety performance and has led large service organizations to exceptional safety performance levels. Strong strategic planning and organizational skills with proven success at leading a large technical services organization spread across a large geographic area. Excellent communication and interpersonal abilities that reflects a highly experienced leader with a very high level of leadership sophistication. Demonstrated success in driving growth, improving processes, and managing budgets. Proven leader at building a large and successful technical services organization include effectively building a high-quality customer service focused culture. Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint) and Salesforce. Ability to travel 0-15% overnight. Ability to visit customer job sites, including those that are active construction projects. Ability to complete OSHA 10 or OSHA 40 safety training programs. Bachelor's degree in engineering, business, or related field preferred or equivalent experience. Must possess a valid driver's license and passport. Benefits and Perks: Competitive salary and benefits package. Opportunities for professional development and growth. Positive and collaborative work environment. 401K, 5% match, vested on day 1 Annual Bonus Program eligibility up to 7% 15 days PTO + 5 days sick leave (with carry over option for sick) $350 Annual Wellness Credit eligible On-site Gym Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation's largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma. This position plays a key role in the branch operations. It's responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction. Principal Duties and Responsibilities: Managing the day to day work of department technicians, such as: Daily performance of DVI's Proper scanning on jobs by technicians Accurate completion of Repair Orders with complete story/parts/ in a timely manner Submittal of PM Forms to customers within 24 hours of service Track and submit all after hours calls and hours for technicians Rail Yard Requirements to include- Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard. Service Truck Maintenance Scheduling work and customers follow up Managing warranty repairs Participating in housekeeping Performing Daily Yard Checks Running an Open Repair Order listing daily, working this list top to bottom Working with Parts department to insure all parts are on order needing for jobs Foster a “safety first” culture. Other duties as needed to meet business and customer needs. Education/Training/Experience Requirements 3-5 years' experience in service Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred Mechanical aptitude is required. Strong technical knowledge Excellent communication skills Excellent organization and time management skills Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Compensation: Pay depends on experience This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) - Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans. Must pass pre-employment physical W&B is an equal opportunity employer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. #LI-MS1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

Who We Are We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck! What's It Like to Work Here We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. Who You Are We are seeking a dedicated and skilled HVAC Service Manager to oversee the daily operations of our Rockstar HVAC Team! The ideal candidate will oversee the daily dispatching and efficiencies of the service technicians and department. In addition, a strong background in customer relations, warranty and billing claims, HVAC knowledge, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively and ensure its continued success and growth. Responsibilities Evaluate workload and schedule of service work in a way that best utilizes service technicians. Hire, lead, and train a team of techs on technical and sales knowledge. Provide excellent customer service; be able to communicate with customers, office staff, sales department, and field staff. Report on team performance. Properly and efficiently document all calls/jobs to the company's requirements. Stay up to date on current technologies and new products in the field. Supervise day-to-day sales activities across the HVAC service department. Develop and promote a culture of safety, integrity, growth, and performance. Enforce company policies and procedures. Manage customer requests and resolve concerns professionally. Conduct and participate in weekly sales/technical training. Engage customers in meaningful conversations and educate them on potential improvements, upgrades, or repairs that will benefit them in the long run. Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice. Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or retrofit opportunities while on the job. Meet and exceed personal sales goals while maintaining high standards of technical service. Experience 3+ years of proven experience in a management role Strong organizational leadership skills to lead and grow a team of technicians 2+ years of sales experience Ability to properly train and diagnose HVAC equipment Great attitude, high energy, great communication, and sales driven personality Strong computer skills Preferred Service Titan Experience HVAC License Plumbing knowledge Compensation & Hours Pay: $100,000 - $150,000 DOE Days: Monday - Friday Location: In - Office Benefits Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) Paid Holidays Paid Time Off (PTO) Candidates must successfully pass a drug test and background check. If we sound like a company you want a long-term career with, apply today! We are an Equal Employment Opportunity Employer Posted Min Pay Rate USD $100,000.00/Yr. Posted Max Pay Rate USD $150,000.00/Yr.

Job Function Manages service department operations within the dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel. Essential Duties 1. Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals. 2. Recruits and hires service personnel and develops and retains key talent through individual development plans. 3. Coordinates recruiting of new talent utilizing local technician training programs. 4. Maintains all management reports necessary to audit the performance of department and individual employees. 5. Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal. 6. Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturer's requirements. 7. Schedules and assigns job and work areas to employees according to their skills and knowledge. 8. Monitors shop employees so that all duties are performed in a safe and efficient manner. 9. Maintains a clean and organized shop and office and supports all company safety initiatives. 10. Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order. 11. Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records. 12. Coordinates dealership training program and service-related customer clinics. 13. Always conducts self in a professional manner, inside and outside the dealership. 14. Monitors metrics on a monthly basis to assure achievement of departmental goals. 15. Performs other functions or duties as directed by management in line with the objectives of the dealership. *Safety Sensitive Position Bartlesville, OK - Service Manager Pay & Benefits: Competitive Pay Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K) Company Paid Life Insurance 401k Match Paid Time Off & Holiday Pay (Starting Day 1 with P&K!) Qualifications Bartlesville, OK - Service Manager - Skills & Qualifications • Minimum 1 year experience in Service Department operations or related field. • High school diploma or GED equivalent. • Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions. • Good human relations and effective oral and written communication skills. • Basic understanding of financial principles relative to Service Department operations. • Familiar with John Deere and competitive products. • Ability to analyze and interpret internal reports. Job Specific Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Cedar Rapids, IA; Kansas City, MO; Omaha, NE; Tulsa, OK ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Join Olsson and work directly with the world's largest technology companies! As an Assistant Commissioning Agent, you will play a crucial role in ensuring that our client's facilities and buildings operate as intended. You will be a key player in testing and verifying all installed electrical equipment on site, including but not limited to power distribution units (PDUs), uninterruptible power supplies (UPS), generators, and switchgear. You will monitor daily commissioning processes, perform pre-functional and functional testing, and troubleshoot any issues that arise. Represent Olsson as you work directly with clients, showcasing your expertise and dedication. Basic electrical knowledge is required, and while previous commissioning experience is preferred, it is not mandatory. **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Excellent communication skills + Strong desire for continuous learning + Strong work ethic + Ability to work effectively within a team + Proficiency in reading and understanding construction drawings + Minimum of an associate's degree in an electrical or mechanical discipline + Construction experience strongly preferred + Ability to lead projects and take initiative, handling various tasks to best serve clients and their projects + Strong problem-solving and troubleshooting skills \#LI-DNI **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

This requisition is open for contractor conversions only. Minimum Requirements + 0-3 months of work experience Additional Requirements + Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) + Ability to read, write and follow work procedures + Ability to work in areas that are hard to reach and in awkward positions + Ability to operate rolling stock (fork lift, boom lift, scissor lift) with training + Ability to work at heights + Ability to walk, stand, crouch, climb 10 hours per day (in addition to overtime) + Ability to lift up to 35 pounds on a regular basis + This position is safety sensitive and may involve the operation of vehicles, operation of equipment, and/or involve work with power tools, or handling of hazardous materials, that could result in injury or damage to person/property/manufacturing process Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. You can learn more about International's comprehensive benefits package at ******************************************** Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ********************* (https://*********************/our-company) . *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email **************** to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.