Customer service manager jobs in Burlington, NC - 892 jobs

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. YOUR ROLE The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution. WHAT ARE YOU GOING TO DO? Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer stakeholders to understand operational needs and service expectations. • Participate actively in customer meetings, performance reviews, and issue resolution discussions. Revenue & Retention Support • Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data. • Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor. • Assist in preparing business cases, proposals, and renewal documentation. Performance & Financial Awareness • Monitor service performance, volumes, and basic cost drivers for assigned accounts. • Analyze trends and performance issues and recommend corrective actions. • Ensure accurate billing inputs and coordination with Finance and Operations. Cross-Functional Collaboration • Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction. • Support onboarding of new customers or services within existing accounts. • Share feedback and best practices to improve customer success execution. Education & Experience • Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience). • 3-5 years of experience in customer success, account management, logistics operations, or a related commercial support role. • Experience managing customer interactions in a B2B or contract logistics environment preferred. Skills & Attributes • Strong customer relationship and problem-solving skills. • Ability to work independently and manage multiple accounts or priorities. • Solid understanding of service performance metrics and operational drivers. • Professional communication skills with both customers and internal stakeholders. Travel • Up to 10-15% travel as required to support customer engagement. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. Responsibilities Lead and motivate a trained staff to provide quality service to all customers in a timely manner Serve as the key liaison to sales and management to ensure consistent customer satisfaction Provide status and service reports to recommend next steps to management

Reports to: NCASI President & CEO Supervisory Responsibilities: None Work Week: 40+ hours per week to meet work demands Work Environment: Atlanta, GA or Cary, NC. Remote option will be considered Travel Required: Occasional travel Revised: December 16, 2025 The National Council for Air and Stream Improvement (NCASI) is seeking an experienced candidate to manage day-to-day operations of the NCASI Foundation and engage in other organizational development. NCASI is a technical association serving the forest products industry as a center of excellence for scientific research and technical information on environmental and sustainability topics. NCASI Foundation is a 501(c)(3) charitable organization that executes the charitable activities of NCASI by fostering the development and dissemination of environmental science and data that promotes the sustainable use of earth's resources. Summary: The successful candidate will be responsible for all day-to-day operations of the NCASI Foundation. They will develop and execute the strategic direction of the Foundation and ensure key objectives are accomplished. They will also collaborate with NCASI program leaders to familiarize themselves with NCASI technical programs and engage in organizational development activities, including, but not limited to, identifying and developing external collaborators and funding opportunities, and contributing to initiatives to increase the visibility of NCASI & NCASI Foundation activities. Key Words: Charitable foundation operations and management, funding development and management, business strategy, organizational development, financial compliance, operations management. Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Develop and execute the Foundation's business strategies to attain short and long-term goals. Lead organizational development by cultivating funder relationships, negotiating key contract and agreement terms, and executing on new opportunities. Provide strategic advice to the NCASI Foundation Board of Directors and President. Serve as an officer of the Foundation, as the Secretary. Provide financial oversight and follow compliance requirements for federal funding of contracts and grants, and management of operations, pursuing the Foundation's interest with due diligence and reasonable care. Lead quarterly meetings with the Board, including preparing programmatic and financial reports, bringing new opportunities to the Board's attention, and informing the Board of relevant policies that may need implementation or improvement to ensure the objectives and mission of the organization are met. Work with NCASI staff on project funding and progress reporting. Assist the President to recruit new Board members, as needed, to add diverse expertise and ensure the membership ratios defined in the Bylaws are met. Develop and implement organizational policies and guidelines. Build long term, trusting relationships with key stakeholders, partners, and government agencies. Further develop and enhance the charitable activities of the organization. Establish thought leadership through publications and website content development. Additional Responsibilities: Undertakes additional key activities as delegated by the NCASI President and CEO. Minimum Qualifications: Masters or Bachelor's degree in an appropriate scientific or business discipline with eight or more years of relevant experience. Demonstrated ability to lead and direct the business and programmatic affairs of a non-profit/foundation. Experience with grant management, contracts, contract review, financial reporting and audits. Experience implementing strategic development and organizational growth initiatives, specifically partnership development. Additional Qualifications: Familiarity with OMB rules and regulations on federal contracts and grants. Familiarity with accounting software such as Sage Intacct. Working experience in the Forest / Natural Resources Sector. Competencies: Exceptional competence in business and program management, contract negotiation and compliance, and communication. Identifying funding opportunities, developing funding relationships, proposal writing and budgeting. Work Authorization / Insurance Requirements: Must be eligible to work in the United States. Must have driving record that can be insured at standard rates. Benefits Effective Immediately: Health Care Benefit Package (Medical, Dental, Vision, HSA w/ employer contribution) 401(k) plan with company match Vacation/Sick/Holiday leave Dependent Care FSA Life, Supplemental Life, Disability, and Accidental Death & Dismemberment Insurance Identity Theft Protection Supplemental Accident and Critical Insurance Available To Apply: Please provide a CV or resume and a cover letter that emphasizes and substantiate your direct, hands-on experience relevant to this role with examples to Susan McCord (*****************), identifying “Sr. Manager, NCASI Foundation” in the subject line. Applicant review will begin on January 16, 2026, and continue until the position is filled. Contact information for three or more references may be requested at a later time. NCASI is an equal opportunity employer.

This is an in office role that is located in the Raleigh Area, relocation support available. The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Cary, NC. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us. The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement. Key Responsibilities Lead overall operations and performance of assigned luxury apartment communities. Drive revenue growth through effective sales leadership and business development strategies. Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship. Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards. Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations. Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level. Qualifications Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness. Demonstrated ability to drive sales performance and grow business results. Strong leadership presence with the ability to inspire, coach, and hold others accountable. Highly competitive, goal-oriented, and motivated by results and recognition. Exceptional communication, problem-solving, and decision-making skills. Bachelor's degree preferred but not required. What We Offer Top Tier Benefits for you and your family, starting Day 1. Total compensation: $125,000-$160,000 annually (base + bonus) Equity Ownership opportunities with potential equity exceeding $2 million. An award-winning culture that emphasizes accountability, achievement, and recognition. Career development and advancement opportunities in a high-growth organization. Join Us At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you. Learn more and visit us at careers.connorgroup.com/property-managers

Le Bleu Enterprises is the industry leader in home and office delivery services. Our water is the best available, and so are our people. We have a unique opportunity for a highly motivated and skilled candidate to join our management team and be a key player in taking our organization to the next level. We are seeking an experienced Customer Service Manager to lead our growing customer service team. We take pride in offering exceptional products and outstanding service, and we're looking for a leader who shares that commitment. The ideal candidate is a hands-on manager with a passion for motivating and developing others, driving results, and creating a positive, customer-focused culture. Responsibilities Manage, coach, and support a team of 8-12 customer service representatives in a fast-paced environment. Oversee day-to-day operations of the customer service department, ensuring timely and professional responses to customers. Handle escalated customer inquiries and resolve issues efficiently and effectively. Monitor performance metrics, quality standards, and service levels to ensure team goals are achieved. Assist with onboarding, training, and continuous development of team members. Maintain accurate records of customer interactions, feedback, and resolutions. Collaborate with other departments to improve processes and enhance customer experience. Recommend products and services to customers based on their needs. Identify opportunities for improving customer satisfaction and operational efficiency. Qualifications 5+ years of experience in a customer service role. 2+ years of experience in a call center. 2+ years of experience in a leadership, supervisory, or team lead position in a call center Strong communication and interpersonal skills with a professional, empathetic demeanor. Proficient in Microsoft Office and familiar with database or CRM systems. Proven ability to train, motivate, and hold team members accountable to performance standards. Organized, adaptable, and able to handle multiple priorities with a solutions-focused approach. What We Offer Competitive pay based on experience. Comprehensive benefits package including health, dental, and vision insurance. Paid time off and holidays. Supportive, team-oriented environment with opportunities for professional growth. If you are an energetic leader who thrives in a fast-paced environment and is passionate about customer service excellence, we'd love to hear from you. Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance

**City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Acts as the face of the America's Supply Chain Strategy &Transformation agenda, sets the tone, spurs enthusiasm, and challenges current wisdom. Provides inspirational and motivational leadership to all stakeholders, to execute on the vision and strategy for growth, operational excellence, and focus on quality with a consumer-first mindset. Responsible for the strategic design and implementation of initiatives to support the Company's broader business objectives. Drive initiatives to enhance the overall supply chain performance and ensure high levels of customer satisfaction. Provide strategic vision and thought leadership in best practices to strike the right balance between short-term improvement and long-term value, ensuring stakeholders deliver results per the program roadmap and with suitably high ambition. - WHAT YOU WILL DO _(This list is not exhaustive and may be supplemented as necessary by the Company)_ + Develop and drive the overall strategy for customer service, planning, and logistics. + Integrate and align these functions to support the Company's broader business objectives. + Collaborate with cross functional teams to integrate and align planning, customer service, and logistics functions. + Develop and implement strategies to enhance customer satisfaction and operational efficiency. Lead customer service operations, ensuring high levels of customer satisfaction. + Collaborate with other areas to develop organization-wide initiatives to proactively inform and educate customers. + Develop improvement plans in response to customer concerns or complaints. + Promote alignment by understanding and communicating customer needs and requirements throughout the organization. + Responsible for management of all logistics operations, including transportation, warehousing, and distribution. + Drive strategic initiatives to enhance overall supply chain performance and customer satisfaction. + Provide significant input to the Company's overall supply chain strategy, consistent with Global initiatives and best practices. + Lead entire supply chain function, including demand forecasting and production planning. + Focus resources on continuous improvement of the movement of materials through various production processes and establish key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience + Bachelor's degree in supply chain management, Business Administration, or a related field of study + 15+ years of progressive experience in supply chain management, customer service, logistics, or related field + 10+ years of experience in a senior leadership role overseeing multiple functions such as planning, customer service, and logistics + Proven track record of managing complex, global supply chain operations in a large, multinational company Knowledge of: + Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams + Best in class workflow management practices and thought leadership + Leading effective process design, change to workflow and transformation within a dynamic, fast paced environment + Supply chain management software and technologies Skilled in: + Translating business strategy into portfolio planning, process and workflow solutions + Deploying a collaborative approach in identifying and understanding areas for improvement + Co-creating with stakeholders to design and deliver process and workflow plans + Oral and written communication + Navigating change and transformation in large complex organization + Problem/situation analysis + Effective time and task management + Multitasking capabilities + Flexibility and adaptability Ability to: + Drive operational efficiency and cost-effectiveness while maintaining high levels of customer satisfaction + Plan, organize, prioritize and manage projects or programs + Influence stakeholders at all levels + Maintain effective working relationships + Demonstrate critical thinking + Travel internationally & domestically, as needed. - PREFERRED QUALIFICATIONS: + Master's degree in supply chain management, Business Administration, or related field + Consumer product industry experience + Certified Supply Chain Professional (CSCP + Certified in Production and Inventory Management (CPIM) + Certified Professional in Supply Management (CPSM) **Work Environment and Physical Demand** Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs.). - Walks, sits, or stands for prolonged periods. - Requires prolonged machine operation including computer and keyboard equipment. _This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position_ . **What We Offer** - Competitive benefits package that includes medical/dental/vision/life insurance/disability plans - Dollar for dollar 401k match up to 6% and 5% annual company contribution - 15 Company-paid holidays - Generous paid time off - Employee recognition and discount programs - Education assistance - Employee referral bonus program - Hybrid workplace - remote / in office - Summer hours - Casual dress policy Monday through Friday **Applicant Information** This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .

Area Customer Service Manager - Corrugated Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days. Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC. Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands Visa Sponsorship: This role is not eligible for visa sponsorship Your Job Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers. You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team. Our Team Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen. We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it. Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific: Georgia-Pacific: How Corrugated Boxes are Made Georgia-Pacific: Corrugated ******************* What You Will Do Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals. Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management. Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback. Identify and implement process improvements that enhance the customer experience and drive operational excellence. Empower team members to recognize their strengths, grow professionally, and contribute to the team's success. Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs. Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment. Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation. Who You Are (Basic Qualifications) Ability to lead and support a team through coaching, performance feedback, and collaboration 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment Strong communication skills and the ability to build relationships across departments and with customers What Will Put You Ahead Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: ****************************************** #LI-LB1

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports. This role sits in our Greensboro, NC office on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team. Essential RESPONSIBILITIES and ACCOUNTABILITIES Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers. Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues. Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues. Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed. Stays abreast of company products, programs, underwriting guidelines, and procedures. Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved. Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management. Review monthly reports supporting staff production and quality measures. Knowledge & Skills: Comprehensive knowledge of MI underwriting principles, practices, methods and techniques. Good problem solving, process development and improvement skills. Effective leadership skills. Ability to manage, coach, mentor, and motivate staff. Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts. High level of customer service. Advanced business acumen, including basic financial and budgeting skills. Solid organizational skills, ability to manage multiple tasks/projects simultaneously. Results driven and able to ensure execution. Education & Experience: Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required. #LI-AT1 #LI-hybrid Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14500 Arch U.S. MI Services Inc.

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off* * Competitive Hourly Pay & Bonus * Paid Time Off - Vacation, Sick, & Holidays * Generous Health Benefits * 401k Retirement Plan with Company Match * Tuition Reimbursement * Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Property Manager is responsible for…. Customer Service: * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service. * Interacting face to face with customers, providing excellent service, and building rapport. * Meeting monthly sales goals and metrics. * Walking the property to perform lock checks and showing units to customers. * Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments * Managing the invoice review and approval responsibilities within database. * Processing invoices, manage reports and legal process of auctions. * Overseeing the store's expense budget while maintaining store supplies and retail inventory. Property Maintenance: * Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.) * Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities. * Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors) You'll love working here because… YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US Qualifications You'd be great in this role if you have… * A positive and outgoing personality with a passion for helping people. * Experience in delivering high quality customer service to a diverse customer market. * Basic computer skills. We also want you to know that... * You must have the ability to work Saturdays. * Valid driver's license and insurance with access to reliable transportation used during the workday. * While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder. * Some locations may require Sunday hours. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. JOB DESCRIPTION Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************

Store - GREENSBORO-WENDOVER, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Full Time Customer Service Manager 494(Job Number: 2602211) Full-time Description SUMMARY Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, and cooperation with fellow associates. Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. One of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the appropriate department manager or manager-on-duty for resolution. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but also on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform this first set of functions while ensuring that all Customer Service associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS. Reflect an appropriate business image to customers and visitors. How you dress your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer or associate under any circumstance. Operate cash register in customer service area and operate a floor register when appropriate. When on a floor register, initiate interaction with customers on the sales floor and cheerfully invite customers into your line. Ask the customers questions regarding their shopping needs. When performing cashier duties, perform the following functions: Smile at, speak to, and serve every customer; Greet every customer; Make eye contact; Speak clearly and enthusiastically; Follow proper VIC card procedures; Call customers by their name and always tell customers “thank you for shopping with us today!” Follow through on customer requests. If you cannot say “yes” to a customer's request, bring in the manager-on-duty. Never turn down business. Bag groceries when appropriate. Cheerfully bag groceries however the customer requests. Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner. Respond back to people on “hold” in a timely manner. Keep Our Shelves Properly Stocked. Check register merchandising displays regularly to ensure the availability of advertised items and/or samples. Understand the overall Customer Service Department's operation and systems. Contact corporate help desk when system issues cannot be corrected at store level. Contact your Front End Specialist for assistance with Front-End policies, procedures, or standards. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Provide assistance to fellow associates to complete daily tasks and other duties as assigned. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store. Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep work area clean at all times. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Establish a working and shopping environment of trust, respect, and integrity. Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Comply with Company standards, policies, and procedures. SUPERVISORY JOB FUNCTIONS Manage the department as to maximize customer service and minimize customer complaints. Be knowledgeable of department and store sales and profit objectives. Review and analyze all financial and productivity reports and data. Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Perform assigned VLM duties according to standards. Maintain security of confidential information. Assign duties to associates. Collect returned checks. Administer returned check program. Ensure compliance with Company policy regarding bad checks and other financial instruments tendered by associates. Perform duties of all direct reports when appropriate. Comply with and enforce all state and local ABC, tobacco, and DOA laws and regulations. Train and monitor associates to ensure same. Listen to both customer and associate complaints, and resolve problems to restore and promote good customer and associate relations. Ensure that the Customer Service department's inventory levels support the customers' requests for all ad and standard products. Correctly conduct period inventories according to established procedures. Order supplies to minimize out-of-stocks and maintain designated inventory levels. Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems. Execute approved department opening and closing procedures and ensuring that all operational standards are met. Recruit, interview, and hire competent Customer Service associates to maintain proper staffing levels for the Customer Service department. Ensure new Customer Service associates are properly oriented to your department and understand their benefits package. Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process. Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training. Ensure all associates receive appropriate break and meal periods. Develop future Customer Service (assistant) department managers. Have a working knowledge of the mission and goals of your department, your store, and your Company. Discuss these with your associates on a daily basis. Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner. Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas. Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate associates' performance on their evaluations. Address performance problems or record associates' inappropriate behavior when it occurs, using the Constructive Advice forms. Discuss behavior and possible corrective action with associates to create an action plan. Sign off on the documents with those associates involved and submit to PFS for review. Qualifications QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetition Weight Frequently - near constant work Up to 25 lbs Intermittently - up to several times an hour Up to 50 lbs Occasionally - up to several times a shift Up to 75 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. COMPENTENCIES. To perform the job successfully, an individual are required to demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data. Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks English clearly and persuasively in positive, negative, emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. ; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. ; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Primary Location NC-CARY-STORE 494 - MAYNARD CROSSINGJob Customer ServiceJob Posting Jan 28, 2026, 8:41:54 PM-Feb 5, 2026, 4:59:00 AM

Key Responsibilities Manage the Customer Service function while also handling vendor communication, order flow, inventory accuracy, and select administrative tasks previously handled by the Vice President. Oversee customer operations and ensure effective communication across all departments. Serve as a point of contact for major accounts ensuring customer satisfaction and long-term retention. Deliver outstanding service throughout the entire order process. Liaise with sales, logistics, accounting, and production to deliver excellent customer experiences. Collaborate with production, development and designers to resolve customer issues and ensure satisfaction. Understand product details, industry expectations, and proactively resolve client issues. Guide the customer service function and supervise Customer Service Associates. Oversee customer support for all existing and future clients. Edit and enter customer orders accurately while maintaining pricing models. Lead and manage sales orders and sales invoicing. Tracking and reporting on order status and logistics updates, coordinating closely with production, logistics, and warehouse teams. Handle challenging customer interactions professionally, focusing on resolution and maintaining brand integrity. Strengthen customer relationships through courteous interactions and proactive outreach. Partner with Sales to suggest opportunities for complementary items, special offerings, or reorders. Oversee showroom inventory control. Support basic inventory analysis. Assist in documenting and refining SOPs to improve efficiency and consistency. Provide backup administrative support for executive projects. Other duties as may be assigned by leadership to support the evolving needs of the business. Partnering with Logistics in the negotiation of contracts with shipping carriers and vendors. Qualifications & Requirements Experience in customer service within the furniture or furniture-related industry is required. Proven ability to manage key accounts and maintain high levels of customer satisfaction. Strong understanding of office operations and employee communication. Excellent interpersonal and written communication skills. Highly organized and detail-oriented, with strong problem-solving abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Benefits Health Compensation Retirement Plan Dental & Vision Coverage Short-Term Disability Life and Critical Illness Insurance Paid Time Off Pay based on experience; $50k-$75k

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Job purpose Furnitureland South, the World's Largest Furniture Store, is seeking a skilled and proactive Client Communications Specialist Supervisor to join our Client Relations team. As the Client Communications Specialist Supervisor, you will lead a team responsible for managing and enhancing communication strategies with our clients. You will oversee the development and execution of communication plans, ensuring that our messaging aligns with our brand values and meets the needs of our diverse customer base. Your role will be crucial in maintaining high levels of client satisfaction and supporting our mission to provide World Class service. Essential Functions and responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team Leadership: Supervise and mentor a team of Client Communications Specialists, providing guidance, training, and performance evaluations to ensure excellence in client interactions. Communication Strategy: Develop and implement effective communication strategies and protocols to enhance client engagement, address inquiries, and resolve issues. Content Creation: Oversee the creation and dissemination of communication content, including emails, AI generated responses and live phone calls ensuring consistency with our brand voice and messaging. Client Interaction: Manage complex or escalated client communications, resolving issues and providing high-level support to ensure client satisfaction and retention. Quality Assurance: Monitor and evaluate the effectiveness of communication efforts, providing feedback and recommendations for improvement to ensure high standards of client interaction. This may be done through random client satisfaction surveys. Reporting & Analysis: Generate and analyze reports on communication metrics, client feedback, and engagement trends, using insights to drive strategic improvements. Cross-Functional Collaboration: Work closely with other departments and roles, especially the Case Initiators, Vendor Communication Specialists and Sales, to ensure cohesive messaging and address client concerns across various touchpoints. Communication Excellence: Draft clear, concise, and customer-friendly messages regarding case updates and resolutions. Adapt communication style to suit different client needs and preferences. Maintain a high level of professionalism and courtesy in all client interactions. Feedback and Improvement: Collect and analyze client feedback to identify areas for improvement in communication processes. Suggest and implement improvements to enhance client communication and satisfaction. Participate in ongoing training and development to stay current with communication best practices and AI advancements. Qualifications Required Education and Experience Education: Bachelor's degree in communications, Marketing, Business Administration, or equivalent 3-5 years' experience in a Customer Service supervisory position in a call center or related field. Experience: Minimum of 3 years of experience in client communications or customer service, with at least 2 years in a supervisory or managerial role. Skills: Strong leadership, communication, and organizational skills. Ability to handle complex client issues with empathy and professionalism. Technical Proficiency: Familiarity with communication tools and platforms, including CRM systems. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Client Focus: Demonstrated ability to create and implement strategies that enhance client satisfaction and engagement. Working conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Physical requirements While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Job Description About the Role: The Customer Service position is essential for ensuring a positive experience for our clients and customers in North Carolina. This role involves addressing customer inquiries, resolving issues, and providing information about our products and services. The major end result of this position is to enhance customer satisfaction and loyalty through effective communication and problem-solving. By actively listening to customer needs and providing timely solutions, the Customer Service representative plays a crucial role in maintaining the company's reputation. Ultimately, this position contributes to the overall success of the organization by fostering strong relationships with our customer base. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role or similar position. Strong verbal and written communication skills. Preferred Qualifications: Associate's degree in a related field. Experience with customer relationship management. Bilingual abilities in English and Spanish or other languages. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions. Maintain accurate records of customer interactions and transactions in the company database. Collaborate with other departments to ensure customer needs are met and issues are resolved efficiently. Provide feedback to management regarding customer trends and areas for improvement in service delivery. Skills: The required skills for this role include strong communication abilities, which are essential for effectively interacting with customers and understanding their needs. Problem-solving skills are utilized daily to address and resolve customer complaints, ensuring a satisfactory outcome. Attention to detail is important for accurately documenting customer interactions and maintaining records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Additionally, bilingual skills can significantly improve service delivery to a diverse customer base, making communication smoother and more effective.

The Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring high efficiency, and maintaining customer satisfaction. This role combines leadership with technical expertise to manage a team, handle service requests, and optimize service delivery. Key Responsibilities: Quote Management & Pricing: Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines. Research and suggest cost-effective alternatives for replacing outdated components while maintaining performance. Revise and update quotes based on customer feedback to support repair and project sales. Vendor and Cost Management: Compare pricing from multiple vendors to ensure competitive quotes. Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive. Team Leadership & Development: Supervise and assess the performance of technicians, providing feedback and conducting evaluations. Identify training needs and support the development of technical staff. Schedule and assign tasks to ensure efficient coverage across the service team. Quality & Equipment Oversight: Ensure service vehicles and tools are maintained in good condition. Keep accurate calibration records for all testing equipment. Scheduling & Project Coordination: Manage customer preventative maintenance (PM) and repair schedules. Track and report on PM backlogs, ensuring proper allocation of technician hours. Oversee billing audits, timesheet reviews, and job number accuracy. Safety & Compliance: Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE). Manage the distribution of uniforms, ensuring technicians maintain a professional appearance. Qualifications: Experience: Minimum of 5 years in a leadership position within a commercial or industrial service department. Technical Expertise: Strong knowledge of electrical and HVAC systems; hands-on experience is an advantage. Skills: Excellent attention to detail, analytical abilities, and problem-solving skills. Proficient in MS Office to include Outlook, EXCEL and Word. Attributes: A proactive, customer-focused attitude, with the ability to thrive under pressure and adapt to shifting priorities. Communication: Strong verbal and written communication skills. What We Offer Supportive work environment Eight paid holidays Starting earning three weeks of vacation first year Company paid life insurance, short and long term disability 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Title: Customer Experience Manager Industry: Specialty Coatings / Manufacturing / Chemicals Pay: $90,000-$100,000 Benefits: Vision, Dental, Health, 401(k) Job Description: Addison Group is partnering with a growing manufacturing organization to hire a Customer Experience Manager. The ideal candidate is a hands-on, customer-focused leader with strong experience in manufacturing environments and a proven ability to manage teams, processes, and customer escalations. This is a highly visible, onsite leadership role that requires strong operational judgment, excellent communication skills, and a proactive approach to continuous improvement. Key Responsibilities: Lead, coach, and manage a team of Customer Service Representatives Oversee daily customer service operations, including order entry and issue resolution Serve as the escalation point for complex customer and sales-related issues Optimize workflows, staffing, and processes to meet service-level KPIs Maintain accurate and consistent master data within SAP Coordinate vendor scheduling, logistics, and customer service execution Manage inventory levels in alignment with established stock targets Evaluate and manage third-party logistics (3PL) partner performance Proactively resolve quality issues tied to production or logistics Build and maintain strong customer relationships to drive trust and loyalty Required Qualifications: 10+ years of customer service leadership experience Manufacturing or similar operational environment background required Proven experience managing direct reports Strong hands-on experience with SAP (required) Experience handling order entry and complex customer escalations Proficiency with Microsoft Excel, Power BI, and Microsoft Office Bachelor's degree preferred (or equivalent experience) Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.