Customer service manager jobs in Canton, OH

Marmon Fastener Company / Atlas Building Products Brand Job Title: Plant Manager Reports To: President, MFC Lead and optimize Marmon Fastener Company's production, order fulfillment, planning, and continuous improvement processes. The Plant Manager will be a strategic, hands-on leader who will spend a significant amount of time on the shop floor working alongside teams driving operational performance, enhancing efficiency, and ensuring excellence across manufacturing, planning, and customer service. The ideal candidate is a proven leader with a strong technical foundation and the ability to foster collaboration and accountability throughout the organization. Position Summary Production Leadership • Develop and execute production plans that align with customer demand and company objectives. • Monitor production performance to ensure adherence to quality standards, safety, and delivery targets. • Identify areas for process optimization and lead continuous improvement initiatives. • Collaborate cross-functionally to improve workflow efficiency, productivity, and employee engagement. Planning and Coordination • Partner with sales, marketing, and procurement teams to ensure accurate demand forecasting and production scheduling. • Optimize inventory levels to balance service levels and cost efficiency. • Develop resilient planning processes to mitigate supply chain disruptions and capacity constraints. Customer Service Collaboration • Work closely with customer service and logistics teams to ensure on-time and accurate order fulfillment. • Support rapid resolution of customer inquiries, complaints, and service issues. • Analyze customer feedback and market trends to drive operational improvements and strengthen satisfaction. Efficient Order Fulfillment • Oversee warehouse and distribution operations, including receiving, storage, staging, and shipping. • Ensure accurate and efficient order picking, packaging, and delivery. • Implement inventory control measures and error-reduction processes to enhance accuracy. Continuous Improvement Leadership • Drive a culture of continuous improvement and accountability across all plant functions. • Utilize Lean, Six Sigma, and related methodologies to reduce waste, improve flow, and enhance efficiency. • Engage teams in identifying, prioritizing, and implementing process improvements with measurable outcomes. • Track key performance indicators and communicate progress toward operational goals. Qualifications • Minimum 5 years of progressive experience in operations or plant management, preferably within manufacturing or supply chain environments. • Metal manufacturing experience preferred. • Proven track record of driving performance improvement and operational excellence. • Strong leadership and people-development skills with the ability to motivate cross-functional teams. • Experience managing production planning, inventory, and logistics. • Excellent analytical, problem-solving, and decision-making abilities. • Proficiency in ERP systems and Microsoft Office Suite. • Strong communication and interpersonal skills at all organizational levels. • Certification in Lean Green Belt, Six Sigma, or other process improvement methodologies preferred. • Bachelor's degree in Engineering, Supply Chain Management, Operations, or related field preferred. Physical Requirements • Prolonged periods of sitting, walking, and standing within a plant environment. • Occasional lifting of up to 25 lbs. • Ability to move between production floor and office areas regularly. • Must comply with all required PPE and safety standards.

At M&M Industries, we take pride in producing high-quality, innovative plastic packaging solutions that make a difference in everyday life. Our success starts with strong leadership that drives safety, quality, teamwork, and operational excellence across every part of our manufacturing operations. The Plant Manager is responsible for overseeing all daily plant operations, including production, safety, quality, maintenance, warehousing, and distribution. This role ensures that policies and procedures are followed, resources are effectively allocated, and strategic initiatives are executed to meet customer expectations. The Plant Manager leads and develops teams, drives continuous improvement, and ensures optimal performance, efficiency, and productivity across the facility. Key Responsibilities Commit to plant safety procedures; develop and cultivate a strong safety culture focused on behavioral safety. Align quality results with quality expectations, targeting zero external defects, scrap reduction, and true root-cause corrective action. Plan, organize, direct, and run optimum day-to-day operations to exceed customer expectations. Coordinate plant activities through planning with departmental managers to ensure total manufacturing objectives are achieved in a timely and cost-effective manner. Responsible for OEE, production output, product quality, and on-time shipping. Allocate resources effectively and fully utilize assets to produce optimal results. Implement strategies aligned with organizational initiatives and provide clear direction and focus. Provide leadership and training to achieve company goals and objectives. Collect and analyze data to identify sources of waste. Develop systems and processes that track and optimize productivity, standards, metrics, and performance targets to maximize return on assets. Promote shop-floor organization and plant cleanliness among all personnel. Provide direction, development, and leadership to Production Supervisors. Competencies (Knowledge/Skills/Abilities) Knowledge of safety, quality, productivity, demand creation, inventory, and stewardship processes Strong communication skills with the ability to clearly convey goals, expectations, and performance standards Strong decision-making skills with the ability to prioritize, troubleshoot, and respond effectively to changing conditions Financial management awareness, including understanding cost drivers, scrap, labor utilization, and operational efficiency Strong business acumen with the ability to align plant activities with broader organizational goals Effective team-building and people-management skills, including coaching, developing, and motivating employees Commitment to continuous improvement and lean manufacturing concepts Knowledge of ERP systems Intermediate proficiency in Microsoft Excel Education Bachelor's Degree in Business, Engineering, or a related field (required) Experience Five (5) or more years as a Plant Manager (required) Injection molding experience (required) Warehousing experience (preferred) Bilingual experience (preferred) Food-packaging industry experience (required for some plants)

We're looking for a Plant Manager to lead operations at our baked goods facility. This role ensures production efficiency, product quality, safety, and compliance with food industry standards while driving continuous improvement. Key Responsibilities Oversee daily plant operations (production, packaging, maintenance, logistics). Lead and develop staff, fostering teamwork and safety. Ensure compliance with food safety regulations (HACCP, GMP). Monitor budgets, production metrics, and operational performance. Drive efficiency, reduce waste, and implement process improvements. Qualifications Bachelor's degree preferred; relevant experience required. 7+ years in baked goods manufacturing, 5+ in leadership. Strong knowledge of baking processes and food safety standards. Excellent leadership, problem-solving, and communication skills. Benefits Competitive pay and incentives Health, dental, vision, retirement plans Career growth opportunities

Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Make recommendations regarding employee pay rate and advancement. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that store is adequately equipped with tools necessary to perform required tasks. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform IBM cash register functions to generate reports. Knowledge of inventory management and merchandising practices. Effective oral and written communication skills. Effective interpersonal skills. Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) Good organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of management experience in a retail environment preferred. COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the corporate office and store employees. Fosters cooperation and collaboration. Interacts with staff tactfully yet directly and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#

Title: Field Services Project Manager Schedule: M-F Duration: Permanent Must Have: Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered. Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus. Ability to provide technical proposals and price estimates for projects. Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required. Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.) Must possess the ability to work independently and in a team oriented, collaborative environment. Must be able to conform to shifting priorities, demands and timelines. Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives. Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month) Day to day: Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES. Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work. Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required. Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers. Manages and coordinates field service activities between the customer and the Ross companies. Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects. Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner. Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines. Provides project proposals and estimates to the customer and/or RES for Field Service Projects. Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities. Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc. Controls business expenses and maximizes project profitability. Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs). Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures. Enters confined spaces as required and in accordance with safety policies and procedures. Works indoors and outdoors. Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Novo Health Services is seeking a dynamic and highly motivated General Manager to lead our Ravenna, OH facility. This is a high impact role with complete facility oversight that requires exceptional leadership, business acumen, operational expertise, and the ability to drive the facility to achieve and maintain various industry accreditation requirements. Responsibilities: Lead and direct the laundry processing operation which involves planning, budgeting and monitoring the daily production activities. Oversee all aspects of facility operations, including production, quality control, safety management, plant maintenance, logistics and supply chain management. Improve efficiencies by utilizing Six Sigma or Lean Manufacturing methodologies to achieve production goals. Optimize processes for maximum productivity and efficiency. Implement and maintain effective inventory management and capacity planning systems. Ensure compliance within our regulatory agency standards including HLAC, EPA and OSHA. Develop and manage the facility's budget, ensuring responsible spending and maximizing profitability. Monitor key performance indicators (KPIs) and make data-driven decisions to improve financial results. Lead, motivate, and develop a high-performing team. Foster a positive work environment through effective team building, delegation, performance management, and employee relations. Drive customer satisfaction by building strong customer relationships and responding timely to concerns or inquiries. Strong financial knowledge and understanding of a P&L, labor utilization reports and capital investments. Qualifications: Bachelor's degree in business administration. Minimum five (5) years of experience in a General Manager or Production Manager capacity or similar leadership role. Proven track record of success in strategic planning, financial management, operational efficiency, and team leadership. Excellent communication, interpersonal, and problem-solving skills. Detail oriented with a logical approach to problem solving Proficiency in Microsoft office

At Sgt. Clean Car Wash, we are committed to delivering the highest quality car wash experience combined with exceptional customer service. Our mission is focused on delivering fast service while creating memorable customer interactions. Through our core values of #SpeedSmileSparkle, we strive to uphold excellence in every aspect of our operations and foster a positive environment for employees and customers alike. Role Description This is a full-time, on-site General Manager position located in Uniontown, OH. The General Manager will oversee day-to-day operations, manage and lead a team of employees, ensure excellent customer service standards, and drive profitability. Responsibilities include staff scheduling, training, handling customer concerns, managing operational budgets, and maintaining equipment and site cleanliness. Additionally, the General Manager will be instrumental in upholding company values and fostering a positive work environment. Qualifications Leadership, team-building, and personnel management skills Strong organizational and multitasking capabilities Customer service expertise with the ability to handle escalations professionally Operational management experience, including scheduling and budgeting Knowledge of equipment maintenance and workplace safety standards is a plus Strong problem-solving and decision-making skills Excellent written and verbal communication capabilities Bachelor's degree in Business Administration or a related field is preferred but not required Prior experience in the car wash industry or retail/service management is a plus

Your Opportunity as the Manager, Customer Commercialization The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. The Manager CC position owns the Joint Business Planning (JBP) for customers to enable category and customer growth and represents customer strategies to key internal constituents. They will also translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Big Picture Support the development of category and account growth opportunities and the long-term sales strategy of The J.M. Smucker Company (JMS) Influence the development of Long Range and Annual Operating Plans (quota, trade, situation assessments) from a Category, Customer, Channel, & Competitive lens Creation of customer/channel specific sales fundamental objectives to achieve priorities and sales controllable objectives: distribution, pricing, shelving, merchandising, and new items Act as internal voice for the customer - be able to speak to customer and channel opportunities (know what is possible) and represent customer and channel strategies at stage-gate and consensus forecast meetings. Influence the development of national sales presentations and tools that are rich in category and shopper insights that help Field Sales execute the initiatives in the marketplace with excellence Communicate key Category, Customer, Competitive insights into volume forecast Assist in the development of trade promotion strategies, trade merchandising plans, and major trade initiatives Understand the efficiency and effectiveness of specific trade promotions/other sales activities and make recommendations, where needed. Help provide regular updates to Field Sales of key marketing elements and initiatives (FSI/Media calendars, Catalina, etc). Provide support for product recalls, label changes, innovation launches, and SKU rationalizations. Day to Day Partner with sales leads (National Account Managers/Regional Sales Managers/Key Account Managers) and brokers to provide execution and communication support of JM Smucker annual sales priorities Lead ongoing analysis of business performance to support daily operations and monthly business reviews Make commercial recommendations to improve both JMS and customer sales and margins to identify potential performance assumption issues and provide commercially viable recommendations Review customer sales performance, profitability and track against sales accuracy to influence demand forecasts Assist in developing and delivering presentations focused both externally and internally The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for Minimum Requirements: Bachelor's Degree 5+ years of experience in the Consumer-Packaged Goods industry Strong strategic thinking ability Ability to problem solve and recommend optimal solutions Ability to lead projects and initiatives while influencing cross-functional partners Collaboration: Ability to work well with others; high levels of self-awareness, empathy; be able to reach consensus. Effective communication skills across all levels of the organization Drive for Results: Sets a high standard of performance while pursuing goals with a high sense of urgency. Ability to manage ambiguity & complexity Demonstrated curiosity and continuous learning mindset Strong analytical skills (Excel, Word, PowerPoint): Experience pulling, analyzing and drawing insights and recommendations from consumption data (Nielsen). Ability to travel ~25% Additional skills and experience that we think would make someone successful in this role (not required): HQ customer marketing or cross-functional experience Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies. * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email. * Obtain feedback from customers regarding product and service performance. * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. * Perform annual performance reviews of all CS reps. * Collaborate with other departments to resolve complex issues and improve processes. * Must be a team player with excellent communication skills. * Handle daily invoicing. * Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. * Run ERP system reports and work closely with the finance department for credits and setting up new accounts. * Handle escalated customer issues with professionalism and resolution-focused communication. * Maintain and update accounts in the ERP system. * Prepare and present reports on team performance, customer satisfaction, and service trends. * Monitor performance metrics, call quality and response times to ensure service excellence. * Foster a positive and customer-centric culture within the team. * Supervise, train, and mentor a team of customer service representatives. * Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). * Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. * Strong interpersonal and communication skills, both verbal and written. * Proven ability to coach, motivate, and lead a team. * Excellent problem-solving and conflict resolution abilities. * Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. * Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Job Details ALLIANCE - Alliance, OH DayDescription PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components. We at PTC value our employees' health and wellness. We offer the following: FREE Healthcare HSA option Dental Vision Life Insurance Dependent & Spouse Life Insurance Long Term Disability Cancer & Critical accident coverage 401K plan with company match Referral Bonus Annual college scholarship available for children & grandchildren of PTC employees Tuition Reimbursement eligibility Function: Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representa tives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability. Essential Duties and Responsibilities: Has delegated management responsibility for the inside sales organization functions and personnel as described herein. Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals. Reviews orders for accuracy. Coordinates and directs necessary corrective actions. Coordinates customer visits and mill tours. On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions. Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel. Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency. Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent. Prepares activities reports and statistical data as required. Performs other duties as assigned. The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed. Education and/or Experience: Bachelor's degree (B. A.) from four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Number of Employees Reporting Directly: 6 to 15 Positions Reporting Directly: Customer Service Reps Supervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfac torily. The requirements listed below are representa tive of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Must possess a valid driver's license for business travel, such as, customer visits, to attend required meetings, seminars, etc. Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e‑mail, established programs, etc.

Job Description Report to: Store Manager Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors. Utilize staff on duty efficiently - help build a strong and motivated store team. Emphasis on customer service and production. Promote sales growth and attend to store merchandising. Ability to supervise without showing partiality. Aware of store safety and security. Assist customers quickly and courteously with their purchase. Maintain a pleasant environment in the store among customers and store staff at all times. Will be fair-minded but firm in direction. Maintain proper handling of merchandise according to store standards/procedures/policies. Sufficient mathematical skills to use cash register and complete paper work. Will do daily paper work in absence of Store Manager or Assistant Manager. Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately). Must possess a valid driver's license, maintain adequate insurance and pass a background check. Work cooperatively with store management and staff. A good communicator with store management and staff. Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires. Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock. Help maintain store appearance - maintenance, such as dusting, sweeping as necessary. Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store. Aware of shrinkage - internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs. Employee will have occasional short deadlines and work environment hectic with occasional high stress. Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc. EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED A high school diploma or equivalent is required. A minimum of one year retail sales experience is required. HOURS WORKED The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.. NUMBER OF DAYS WORKED May vary, but normally five days a week. OVERTIME HOURS Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company. PHYSICAL DEMANDS For the purpose of determining the frequency of an activity, please refer to the following table: Never: 0% (0 Min. to 6 Min.) Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.) Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.) Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.) STANDING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job WALKING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job SITTING Occasionally (1-33%) Activity: Paperwork CLIMBING Occasionally (1-33%) Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required. BENDING Occasionally (1-33%) Activity: Normally stocking and display setup. STOOPING/KNEELING: Occasionally (1-33%) Activity: Brief stocking, bagging. Preferred, but not required. REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%) Activity: Textile transfer. TWIST AND TURN: Occasionally (1-33%) Activity: Normally stocking and display setup LIFTING Frequently (34-66%) Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help. CARRYING Frequently (34-66%) Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help PUSH/PULL Frequently (34-66%) Activity: Attend to store merchandise and displays, moving of textile rack and buggy COORDINATION Eye, Hand, Foot Continuously (67-100%) Activity: Performing normal duties of position TALKING/HEARING/SEEING Continuously (67-100%) Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required. MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%) Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor. ENVIRONMENTAL CONDITIONS Indoors 100% Hazards include rolling racks, furniture, and other equipment HAND COORDINATION RIGHT LEFT BOTH FREQUENCY Major Hand X Continuously (67-100%) Fine Manipulation X Frequently (34-66%) Gross Manipulation X Frequently (34-66%) Simple Grasping X Frequently (34-66%) Power Grip X Occasionally (1-33%) Hand Twisting X Occasionally (1-33%) Fingering X Continuously (67-100%)

Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That's why everything on our shelves is made with real, natural ingredients, without the artificial additives. We're committed to ingredient transparency so you can make informed choices for yourself and your family. It's all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Job Summary Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities Customer Service Representatives Cashiers Baggers Responsibilities Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs. Delegates work assignments effectively. Maintains accurate department records to ensure documentation of activities is available. Receives and manages incoming phone calls to the store. Assists customers with questions about our products, availability and location of them within the store. Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager. Manages background music in store to ensure appropriate genre and volume. Ensures front entrance areas and common public areas such as walkways, vestibules, and rest rooms are maintained by appropriate personnel so they are clean, neat, safe and up to OSHA requirements and health code standards are exceeded Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary. Maintains proper internal controls for all customer financial transactions. Responsible for the balancing and reconciliation of all Cashier tills. Verifies and audits cash controls according to established procedures to identify and prevent cash losses. Works in conjunction with departments on special orders for customers. Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area. Notifies Scanning Department of all scanning issues and concerns. Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements. Follows established protocol and guidelines for opening and closing cash registers each day. Notifies Supervisor, Store Director and/or Maintenance Associate of any equipment needing repair. Maintains a safe and clean environment to ensure health code and OSHA requirements are met. Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Director. Performs duties of Customer Service staff as required. Performs other duties as assigned. Working Conditions Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc. Equipment Operated Personal Computer Cash Register Credit Card Terminals Pricing Gun Telephone Adding machine General Office Equipment Safe Requirements Education And Experience (E = Essential D = Desired) High school education or equivalent required At least 2 years Front End Retail experience preferred At least 2 years supervisory experience preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal) Carrying 30 lbs. Reading Walking Hearing ( Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision Salary Description $17.00 - $18.50/hr.

About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Niles, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Niles , OH or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Job Description About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Niles, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Niles, OH or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.