Customer service manager jobs in Cape Coral, FL - 485 jobs

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $24.05 Maximum Salary: $33.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

A Day in the Life: The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. What You'll Do: Lead and manage cross-functional teams to design and execute customer experience initiatives that align with company goals. Develop and implement strategies to improve customer satisfaction, retention, and lifetime value, while supporting revenue growth. Work closely with Marketing, Sales, Product Development, Operations, and Customer Care teams to ensure a seamless and consistent customer journey. Identify and analyze customer feedback, pain points, and trends to uncover opportunities for improvement and innovation. Establish and track key performance indicators (KPIs) related to customer experience, using data-driven insights to guide decisions and demonstrate impact. Foster a customer-centric culture across the organization by promoting best practices and educating teams on customer experience principles. Utilize customer journey mapping to understand touchpoints and create actionable plans for enhancing the customer experience. Collaborate with senior leadership to align customer experience strategies with business objectives and communicate progress. Oversee the development and implementation of tools, technologies, and processes to optimize customer interactions and engagement. Stay current with industry trends, competitive landscape, and emerging technologies to maintain a competitive edge in customer experience strategies. What We're Looking For: 7- 10 years' experience with customer journey mapping, customer feedback programs, and relevant tools (e.g., CRM, analytics platforms). Bachelor's degree. Experience working in industries such as SaaS, technology, retail, or financial services preferred. Proven track record of leading cross-functional teams and managing initiatives that improve customer satisfaction and drive revenue. Demonstrated ability to innovate and implement change in a fast-paced environment. Comfortable contributing and driving a metrics-driven performance culture Familiarity with design thinking or other customer-centered frameworks. Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Flexible and adaptable; ability to work effectively in ambiguous situations Excellent interpersonal, verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. Ability to drive process and organizational change. Ability to motivate teams and keep a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. What You'll Get: Up to 40% off any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Store - BONITA SPRINGS/ESTERO, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance About Us: Serving South Florida since 2001, Designed Theatre Visions is a local company dedicated to bringing home entertainment and automation dreams to life. We create, install, and manage all systems alike that help make home tech smarter, safer, and more enjoyable. We also offer a range of low-voltage services to the commercial market. Job Description: Designed Theatre Visions is excited to welcome a warm, experienced Job Coordinator / Customer Service Manager to our team. We're looking for someone with a solid background in job coordination, customer service, and project management, ideally with over 5 years of experience. The right person will enjoy working independently, taking initiative, and solving problems efficiently. Excellent communication skills - written, verbal, and interpersonal - are essential for engaging effectively with team members, vendors, and customers. We value professionalism and a friendly approach in every interaction. Daily job duties include (but are not limited to) building out the schedule for DTV Technicians (min 1-week out, would like to get to 2-3 weeks out), scheduling with clients, review of all clocked time vs. time sheets vs. work orders, turning in service WOs for billing, assisting DTV Technicians with getting their parts in the morning, working with Procurement to make sure parts are all ready for the next day and upcoming projects, answering the phones (normal business hours and after hours), project coordination and project management, scheduling with construction trades (contractors, subcontractors, etc.), turning in closed projects for billing, scheduling with vendors, staying on top of Home Watch clients (departure/arrival), schedule Home Watch services accordingly, other tasks as assigned by your supervisor. Job Qualifications Required: Applicants NEED to have the following qualities and attributes: Must be extremely organized and able to coordinate all jobs. Must posses professional computer operation experience. Demonstrate proficiency in Microsoft Windows, Outlook, Excel, Word, Etc. We will be moving to a new ERM platform, this will be new to everyone. Must be capable of effectively communicating with staff and customers. Must posses professional job coordination and customer service skills. Must be reliable (on time), dependable (do anything), and hard working. Skills Required: Must demonstrate a strong desire to work in and contribute to a successful team environment. Must be self-motivated, as duties are often required to be performed without direct supervision. Must possess a professional work ethic and represent Designed Theatre Visions professionally. Must have a willingness to learn new concepts, methods, and technology constantly Must be energetic, independent, and able to handle a wide range of tasks. Must have excellent verbal and written communication skills. Other Requirements: Must have a clean criminal background Must pass a drug test (Drug Free Workplace) Must maintain a valid driver's license with a clean driving record at all times. Must have a clean and neat appearance at all times (we do have visitors on occasion). Must have reliable transportation to and from work; this is an in person position. Job Type: Full Time (some OT and some Weekend work is required) Work Location: In Person Direct Reports: None Education: High School or Equivalent (Required) Experience: 5+ years Job Coordinator / Customer Service Representative experience (Required) 3+ years Project Management experience (Highly Desired) Language: Bi-Lingual is a plus. Primary: English (Required) Secondary: Spanish (Highly Desired) License/Certifications: Drivers License (Required) Ability To Commute: Must be able to report daily to Fort Myers, FL 33912 (Required)

Job Description Come Grow With Us! State Insurance USA, with locations in Fort Myers and Estero, is growing our team! We have an opportunity for someone like you to be our new Full Time Client Care Representative for our Commercial Department. You have a passion for helping others and you put that into practice by providing guidance and support to clients so their needs are satisfied. You have excellent attention to detail and enjoy the creative challenge of problem solving to ensure client satisfaction and retention. As our Client Care Representative, you bring your customer service experience in order to build rapport with clients, and are committed to pursuing continuing education to stay on the forefront of insurance industry trends. If you have a friendly disposition and professional demeanor, apply to join our excellent team today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities IRA Paid Holidays Appreciation lunches Fun team building events Weekly Team Meetings Family Focused Community Involvement Collaborative Environment Business Attire Life Insurance Responsibilities Each interaction is an opportunity for you to educate and advise clients. Utilize exemplary attention to detail to provide insurance documentation, update client information, and assist with payments. Use skills to assist with policy changes. Utilize negotiation skills to overcome objections. Answer client questions, problem solve, and follow up with quality rapport building talents. Requirements 1+ years Customer Service experience. Professional Phone Skills essential. Willing to obtain 4-40 Florida Property & Casualty License. Licensing assistance provided. Strong computer and technical skills, including Microsoft Office Suite and Agency Management software proficiency. A team player with a positive attitude and professional demeanor. The ability to prioritize work flow and effectively multitask.

Job Description Are you looking for an innovative, fast paced and rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Operations/Dispatch and Customer Service Support position is an essential and multifaceted role in our organization's operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations. Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE Key Skills/Qualifications Detailed orientated Skilled in documenting Important Data Precise data entry Strong Phone Skills Listening and verbal communications Astute, high energy and dependable Proficient in reporting Strong ability to multitask Ability to work effectively under pressure Must have 1-3 years Operations/Dispatch experience Bilingual a plus!!! Core Responsibilities Planning and coordinating jobs Setting schedules Maintaining driver helper relationships Ensuring adequate capacity for job coverage Answering the telephone and making follow-up calls. CRM data entry/software data management Fielding Customer Service Inquires Provide ETA updates in company software and make relevant notes in shipment notes Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations Communicate with customer and with customer service on driver s schedule Log and track driver locations and activities Job Type: Full Time Salaried Position Salary and Benefits: Competitive Benefit Package Available Paid Training *Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a valid driver's license. 5. HS diploma or GED. B. PHYSICAL AND MENTAL DEMANDS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Physical exam may be required to confirm above. 6. Must pass pre-employment and random drug test. 7. Must complete a criminal background check. 8. Must be able to read, write, understand and carry out instructions in English. 9. Must be able to verbally direct in English. 10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS). 11. 10-20% outside work. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must meet necessary requirements to obtain a security sensitive identification badge. 14. May be required to work weekends, overnight shifts and holidays. 15. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange. 2. Provision aircraft as directed with required ship supplies by aircraft type 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and inservices as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Full-time Description Customer Service Lead plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service Lead is also responsible for training, managing customer transactions, balancing tills and maintaining checkout areas. Essential Job Functions: Responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. Manages customer transactions both cash and card payments. Trains newly hired cashiers on accounting procedures and company policies and ensures that they are following all policies, safety procedures and customer service standards. Supervises checkout stations on a regular basis. Guarantees that customer transactions are processed promptly and accurately. Exchanges large bills for smaller bills in the cash office. Executes overrides, voids, and refunds at the register for customers. Schedules breaks and lunches of cashier associates. Balances tills at the end of the shift. Gets tills ready for the day and places in registers. Ensures that the checkout areas are clean, safe and organized. Ensures that the candy racks and coolers at the front end are straightened. Must be knowledgeable in the various types of products carried in the store. Utilizes and maintains equipment as required by department; reports any equipment problems immediately. Completes all applicable department training programs. Performs other duties as assigned. Requirements Must have the ability to perform basic math skills for counting money and to make change with all denominations of American currency. Need to be attentive and precise, able to work in a fast-paced environment where they will be expected to switch tasks frequently to fulfill customer requests. A passion for serving people. Must be comfortable talking to people. Able to work well with others as a team. Ability to work a flexible schedule. Must have reliable transportation. Non-slip shoes are mandatory for a safe working environment (please note that company does not provide). Physical Demands: Stand and/or Walk: Able to stand and/or walk for extended periods of time. Lifting, Pushing, and Pulling: Capable of lifting and/or pushing or pulling objects weighing up to 50 pounds. Tolerance to Environmental Conditions: Able to work in various temperatures, including hot, humid, and cold environments, as well as tolerate moderate amounts of dust and cleaning agents. Allergies: Must be able to work with a wide variety of fresh products without experiencing negative allergic reactions. Flexibility and Mobility: Ability to bend, stoop, kneel, twist, and move around as needed. Step-stool and Ladder: Ability to utilize a step-stool or a ladder. Physical Balance: Able to maintain physical balance and stability while performing tasks. Manual Dexterity: Proficient in both gross and fine manipulation. Reaching: Capable of reaching below or at the waist and overhead. Communication Skills: Effective speaking skills to convey instructions and communicate with coworkers clearly and accurately, especially in a loud or busy environment. Vision: Peripheral vision and near and far visual acuity are essential. Hearing: Ability to hear and respond to inquiries and instructions effectively in a busy environment. Equal Opportunity Employer / At-Will Employment We are an Equal Opportunity Employer. Employment is at-will and subject to verification of work authorization

You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Southwest Florida. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Powerhouse Home Services Competitive pay Medical Insurance - We offer Health, Vision, and Dental. Work life balance - We off paid time off. 401k Plan with a company match. PAID TRAINING The Big Task You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of your market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls and advise them on how to promote sales. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting *********************** When you're ready, please email us at *************************** Equal Opportunity Employer

The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities: * Directly responsible for P/L performance of the Service Department and delivering results * Annual growth of the Service Base to meet organization goals * Oversee all Service Department staff including Dispatch and Service Supervisors * Responsible for accurate and timely processing of all Work Order generated in the department * Responsible to assure the Company RMP is strickly adhered to, including minimum contribution margins for all work performed. * Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers' expectations * Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements * Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction * Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity * Responsible for HVAC technicians' performance appraisals, reviews and for setting improvement goals per company requirements * Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions * Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings * Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements * Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used * Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department * Develops and monitors budgets, goals and objectives to insure departmental profitability * Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables * Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met * Ensures that all company/department policies are being followed by all HVAC technicians * Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy * Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained * Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment * Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work; growing the business * Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner * Work with other departmental managers to meet company and departmental goals and objectives * Other duties as assigned The HVAC Service Manager should possess the following skills, characteristics and abilities: * Excellent customer service and sales skills * Five years HVAC Management related experience; or an equivalent combination of education and experience * Some post-high school education from college, trade school or military * Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems * Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems * Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions * Excellent leadership skills to enhance team productivity and standards of work produced * Excellent verbal and written communication skills; and strong conflict management skills * Detail oriented and highly organized with the ability to handle multiple tasks and assignments * Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation * Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today * Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others * Valid driver's license with a clean driving record and background * Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a largely sedentary role. Work Environment This job operates in both an office and a field environment. . Reasonable Accommodation Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company's business operations. Other Duties Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee understands the above and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employee understands that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation.

Job Description Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager / Dispatcher in our FT Myers, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment. ESSENTIAL FUNCTIONS Handle service calls and properly log them on the dispatch sheet. Handle phone sales and walk-in customers. Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created. OTHER DUTIES Ability and flexibility to perform other duties as assigned by Manager. Ability and flexibility to work on Saturdays. KNOWLEDGE, SKILLS AND ABILTIES Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems. Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators. Strong service sales, and customer service skills. JOB REQUIREMENTS Minimum 1 year of management experience Possess valid Florida driver's license or ability to obtain a Florida driver's license Must pass a background check and pre-employment drug screen We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. "We love homegrown talent!"Please apply directly to this website EOE/DFW

Job Description HVAC Service Manager - Commercial Mechanical Servicing Company - Base Salary to 130k/year - Fort Myers, FL Our client, a highly respected commercial mechanical servicing company, is seeking an HVAC Service Manager to lead their growing service technician team in Fort Myers. They are continuously growing and have an excellent reputation in the commercial and industrial space, working on extremely large projects. Responsibilities: Lead and manage a team of 10+ Commercial HVAC Service Technicians, ensuring high-quality service delivery and technical excellence. Serve as the primary point of contact for customers and vendors, providing clear, timely, and accurate communication on project status and expectations. Prepare estimates, proposals, and bids for contract projects to support continued business growth and client satisfaction. Schedule, direct, and provide technical guidance and support to field technicians to ensure successful completion of all service and maintenance work. Manage large-scale installation, start-up, and commissioning projects by coordinating teams, conducting pre-start inspections, and ensuring smooth project turnover to clients. Qualifications: 8+ years of hands-on experience in Commercial HVAC systems. 5+ years of proven leadership and management experience in HVAC service operations. In-depth technical knowledge of HVAC and refrigeration systems, including troubleshooting, installation, and maintenance best practices. Compensation: Our client offers a base salary up to 130k/year, along with a large annual bonus. Additional benefits include a company vehicle, cell phone, 401k, comprehensive healthcare, PTO, and more. Relocation assistance is also available for qualified candidates. #INDHVAC

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention. Job Components: Deliver batteries and provide service each dealer on your route in a timely manner. Follow all Environmental Health and Safety rules and policies. Establish, build and maintain good dealer relationships. Effectively manage consignment programs to help dealers increase sales and drive retention. Complete documentation on a timely basis. Maintain the route by keeping displays clean and keeping dealer list up to date. Invoice all units that fail to last warranty period. Rotate batteries to maintain quality product and service standards. Collect and handle payments on account, which may include cash, checks and money orders. Collect and return junk and/or used batteries. Load and unload truck. Qualifications: Must possess current DOT Medical Certification and maintain clean driving record. Depending on equipment that will be operated, a Class A or B Commercial Driver's License may be required. Prior driving and customer service experience highly desirable. Good communication skills. Ability to interact effectively with customers. Strong customer service skills. High school diploma or GED equivalent. Ability to read, write and compute basic math. Scope Data: Uses frequent independent judgment when making decisions. Work Environment: Regularly required to use hands to grasp or handle, talk and hear, stand and walk. Specific vision abilities include close vision, depth perception and ability to adjust focus. Ability to regularly lift and/or move 50+ lbs. without assistance. Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Mike's Plumbing of Southwest Florida Inc. is looking for experienced Plumber Service Manager candidates in the Naples, FL area to add to our management team to oversee our plumbing department, drive our business goals, and uphold our reputation in the community. Are you a leader who would enjoy working in the home service and skilled trade world? Are you looking for an established and respected company to grow your career with? Working a schedule with no on-call or weekend hours, our Plumber Service Manager earns a competitive salary of $85,000+ a year plus salary and quarterly bonuses. You would also be eligible for benefits including medical, dental, and vision insurance paid in full up to $250 per month, a 401(k) plan with percentage match, one-week paid vacation, and 2 years paid vacation after 5 years. To aid in your success, we offer a take-home vehicle, iPad, and uniforms. Come and join our management team! ABOUT MIKE'S PLUMBING OF SOUTHWEST FLORIDA INC. Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by Mike's son, Jeremy. We are proud to be a family-owned and operated plumbing company with our mission statement being: "To provide reliable, affordable, professional service to every customer. Customer satisfaction is the most important thing to us!" Our family's core set of values have been the backbone of our business' success--and, over the years, our clients have definitely felt the Mike's Plumbing difference. Our technicians take great pride in getting the job done right the first time around. The quality of our work is world-class every single time, no job is ever too big or too difficult for our team of experienced and dedicated plumbers. Our team is always courteous, friendly, on-time, and treats our customers like family. A good work-life balance is important to us as well as and rewarding our team members with awesome benefits! A DAY IN THE LIFE OF A PLUMBER SERVICE MANAGER As a Plumber Service Manager, your ultimate responsibilities involve safety, profit & loss, client satisfaction, and employee engagement. You assign tasks throughout the day as you lead staff members who install, repair, and diagnose various plumbing systems for our customers. You also ensure accurate communication of job or project status and requirements. Upholding our ethical standards at all times, you promote our reputation in the community. You care about our company vision and work hard to drive our success from your area of stewardship, keeping your finger on the pulse of all aspects of our business. You get great satisfaction out of helping us achieve our goals as a successful and trusted part of our community! QUALIFICATIONS 5+ years of experience working for a Plumbing and HVAC company 2+ years of experience using Service Titan software A valid driver's license and clean driving record Do you have excellent communication and interpersonal skills? Are you self-motivated and able to motivate others? Do you want others to succeed? Are you goal-oriented? Are you always looking for ways to improve? If so, you might be just the person that we're looking for to join our management team! ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this management position, please fill out our 3-minute, mobile-friendly application so that we can review your information. Location: 34116 Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Job Title: PT Customer Service Leader At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at *********************** Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************

OneWater Marine is seeking a highly motivated and experienced Service Manager to lead and oversee all aspects of our service department. This individual will be responsible for the daily management of the service team, driving departmental profitability, and ensuring an exceptional customer service experience. The ideal candidate will have strong leadership skills, technical knowledge of marine services, and a passion for team development and operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Percent of the Time Supervise and coordinate the daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion. 40 Manage service staff. Continuously coach and train team members to maintain high technical and customer service standards. 30 Monitor department profitability, manage labor efficiency, review repair order accuracy, and implement competitive pricing strategies to meet business objectives. Analyze departmental performance metrics and implement process improvements to increase productivity and customer retention. 10 Recruit, hire and, when necessary, terminate service personnel. 10 Serve as the primary escalation point for customer concerns. Ensure high levels of satisfaction through proactive communication, transparency, and prompt service. 10 SKILLS Team Management: Demonstrated ability to lead, mentor, and hold service teams accountable for performance, professionalism, and productivity. Customer Service: Strong interpersonal and communication skills with a focus on delivering top-tier customer experiences and managing expectations effectively. Workflow Management: Expertise in coordinating service scheduling, technician dispatch, job tracking, and deadline management to ensure efficiency and on-time delivery. Quality Control: Ability to review completed work for accuracy and safety, ensure compliance with OEM and warranty requirements, and implement continuous improvements. Financial Management: Solid understanding of departmental financials including labor margins, service pricing, invoicing, and cost control to meet budgetary objectives. QUALIFICATIONS / REQUIREMENTS Minimum of 5 years in service operations, with at least 2 years in a supervisory or management role. Marine industry experience preferred; related industries (automotive, powersports, RV) also considered. Education: High school diploma or GED required. Technical certification or associate degree in marine technology or service management is a plus. Certifications: OEM certifications (e.g., Yamaha, Mercury, Volvo Penta) preferred. Valid driver's license required; boating license as applicable by state. Technology Proficiency: Proficient in Dealer Management Systems (e.g., Lightspeed, DockMaster). Strong computer literacy with Microsoft Office (Word, Excel, Outlook). PHYSICAL DEMANDS Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities. C=Constantly F=Frequently O=Occasionally R=Rarely (5-8 hrs. /shift) (2-5 hrs. /sift) (Up to 2 hrs. /shift) (Not regular part of job) Physical Activities Remaining in a stationary position, often standing or sitting for prolonged periods F Repeating motions that may include the wrists, hands and/or fingers F Moving about to accomplish tasks or moving from one worksite to another F Operating motor vehicle R Communicating with others to exchange information F Assessing the accuracy, neatness and thoroughness of the work assigned C Hearing C Talking C Seeing C Eye/Hand/Foot Coordination O WORK ENVIRONMENT Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How would you best describe the environmental demands for this position? (Check only one) Environmental Conditions No adverse environmental conditions expected X Poor ventilation Hazardous conditions Small and/or enclosed spaces Noisy environments How would you best describe the physical demands for this position? (Check only one) Physical Demands Sedentary work that primarily involves sitting/standing ☐ Light work that includes moving objects up to 20 pounds ☒ Medium work that includes moving objects up to 50 pounds ☒ Heavy work that includes moving objects up to 100 pounds or more ☐ This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N) DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE : OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

General Description The City of North Port strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the is the full range for this position from entry to later career. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. This position manages the Planning and Zoning Division and planning and zoning components, such as comprehensive planning, development review, geographic information, impact fee, land development, short-range planning, neighborhood improvement and urban planning. Assures all planning and zoning activities are carried out in accordance with City ordinances. Work is performed under the direction of the Development Services Director. Essential Job Functions * Manages division activities relating to planning, special studies, and projects, which includes the gathering of planning data, preparation of reports, general meeting preparation and the implementation of projects. * Supervises and evaluates Planning and Zoning Division employees, including employee professional growth and development. * Develops, plans, manages, and evaluates programs, projects and policy areas resulting in a major impact on the community. * Oversees and monitors the implementation of the Comprehensive Plan and Land Use Development Regulations. * Interprets the Comprehensive Plan and the Land Use and Development Regulations and ensures implementation by staff. * Reviews and obtains proper interpretations of laws, rules and regulations affecting planning functions, or grant requirements. * Reviews and prepares recommendations on all land development permits. * Correlates a variety of statistical and planning data for comprehensive plan proposals; prepares technical reports and applications relative to various special projects. * Oversees and monitors the administration of grants and programs. * Assists in preparation of budget for assigned program, system, or section activities. * Provides technical assistant to other departments, divisions, outside agencies and the general public. * Attends and represents the City at other agency meetings; prepares and presents public presentations. * Serves on various committees and advisory boards representing the City. (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.) Knowledge/Skills/Abilities * Knowledge of the principles and practices associated with planning, methods of collecting and analyzing planning data and preparing planning reports and studies. * Knowledge of Planning and Land Use Development Regulation and the City Comprehensive Plan. * Ability to manage and evaluate the work of professional personnel. * Ability to ensure effective administration of the Planning and Zoning Division including compliance with City regulations and procedures, and grant and contract administration. * Ability to organize and prioritize multiple high-level projects at the same time, in a timely manner. * Excellent leadership and managerial skills, to include team building, mediation, and motivational skills. * Excellent customer service skills, including ability to communicate clearly and effectively, both verbally and in writing. * Ability to present ideas, findings, and recommendations concisely and effective to the proper agency or board. * Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy. * Ability to establish and maintain effective working relationships with employees and the general public. Education, Experience, Licenses and Certifications Education and Experience: * Master's Degree from an accredited college or university in Urban and Regional Planning, Engineering, Architecture, Economics, Public Administration or related field. * Seven (7) years of professional planning experience; including four (4) years in a supervisory capacity. (A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.) Licenses and Certifications: * Possession of or ability to obtain a valid Florida driver's license by date of hire. * Certification from the American Institute of Certified Planners (AICP) or equivalent licensing directly related to an applicable area of specialization is desired. Emergency Response Responsibility Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions. Veterans Preference Statement The City of North Port, FL is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.

Job DescriptionSalary: DOE ROLE AND RESPONSIBILITIES: The Electrical Service Manager performs administrative duties for purposes of estimating, planning, directing, coordinating and supervising the electrical operations and maintenance of various types of service projects and performs related work as required. This individual must be self-motivated, determined, and have integrity and leadership qualities that will positively impact the company and create growth. This Includes: Plan, organize and direct the work of a large group of technical, professional, craft and clerical employees Develop efficient and thorough procedures for quality control of information and completion Proactive and reactive management of service personnel (mentoring, motivating, safety, reviews, etc.) Work with department to meet revenue goals. Identify and resolve budgetary and personnel problems directly with the operations manager. Use sound judgment and take appropriate actions in emergency situations Direct record keeping activities Prepare comprehensive and detailed reports (estimates, progress reports, cost tracking reports) Improvise and adapt new methods to expedite work assignments/projects Deal tactfully and effectively with engineers, contractors, representatives of other utilities and customers Develop coworkers through performance feedback and motivate coworkers to maximize productivity Establish and maintain a work environment to enhance both employee morale and productivity Recommend and provides services to meet customer needs. Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization. Other additional related tasks and duties as needed. QUALIFICATIONS AND EDUCATION REQUIREMENTS: High School Diploma Associates degree in electrical field (preferred not required) Minimum of 5 Years of experience in electrical project management/ service management. Valid Drivers License WORK ENVIRONMENT: This position works both in the field environment and office setting. Its typically around 40-45 hours per week, five days a week but may require some weekends and evenings when necessary. Working conditions can change dramatically from one job to another, varying from indoors in clean conditions to outdoors on scaffolding, and to confined and restricted locations. May require working in extremely bright or inadequate lighting conditions; exposure to contaminants and exposure to sounds and noise levels that are distracting or uncomfortable. The office role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The field portion is an active role. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials; Requires repetitive movement; climbing ladders, scaffolds, or poles; standing, walking and running; using hands to handle, control, or feel objects, tools or controls; and bending or twisting. The office is largely a sedentary role; however, some lifting, bending and standing will be necessary. REQUIREMENTS Excellent Communication Skills (Verbal and Written) Technical Management Quality Focus/Multitasking/Resource and Time Management Ability to use basic Microsoft programs and E-mail Knowledgeable in Materials, Methods, Tools and Equipment PREFERENCES OSHA 10 Certified First Aid/CPR/AED Certified NFPA 70E Certified

Job Description You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Southwest Florida. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Powerhouse Home Services Competitive pay Medical Insurance - We offer Health, Vision, and Dental. Work life balance - We off paid time off. 401k Plan with a company match. PAID TRAINING The Big Task You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of your market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls and advise them on how to promote sales. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting *********************** When you're ready, please email us at *************************** Equal Opportunity Employer