Customer service manager jobs in Casas Adobes, AZ - 255 jobs

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Armorlube is seeking a proactive, detail-oriented Customer Service Manager to lead our client-facing efforts and streamline the transition from sales to operations. In this role, you will be the primary point of contact for our customers, responsible for generating accurate quotes, managing inquiries, and ensuring our internal operations team has the precise information needed to deliver excellence. This role serves as a critical link between customers, sales, and operations, owning the quote-to-delivery handoff and ensuring customer expectations align with operational execution. Key Responsibilities: Customer Interface & Relationship Management: Act as the lead point of contact for all customer inquiries via phone, email, and/or chat. Manage and resolve complex customer issues with a focus on long-term customer satisfaction and retention. Build strong customer relationships by understanding needs, priorities, and timelines Translate customer needs into actionable project requirements for internal teams. Quoting & Sales Support Analyze customer requests and generate detailed, accurate cost estimates and formal quotes. Ensure pricing accuracy by applying margins, discounts, and lead times appropriately. Follow up on pending quotes to move customers through the sales funnel. Maintain up-to-date knowledge of pricing structures, product availability, and lead times. Internal Operations Liaison Collaborate daily with the Operations Team to communicate customer specifications and deadlines. Monitor project progress to provide customers with proactive status updates. Identify gaps, bottlenecks or breakdowns in the "Quote-to-Delivery" process and propose workflow improvements. Ensure customer commitments are realistic, documented, and clearly communicated internally Team Leadership Train and mentor junior customer service staff. Develop and maintain Standard Operating Procedures (SOPs) for communication, quoting and data entry. Promote consistency, accountability, and professionalism across customer-facing activities Required Skills and Qualifications: Education and Experience: Bachelors Degree or 4 years equivalent experience. 3-5+ years in customer service or account management role (preferably in an industry involving manufacturing, logistics, or technical services). Technical Skills: Must be technical savvy and Proficiency in CRM software (e.g., Salesforce, Hubspot) and ERP/Project Management tools. Exceptional verbal and written communication skills with the ability to translate technical details to non-technical clients. Strong ability to calculate margins, discounts, and complex pricing formulas for quotes. Must be solutions driven and have a "find a way" attitude when balancing customer demands with operational constraints. Soft Skills: Strong communication skills, both verbal and written, for effective interaction with customers and team members. Excellent problem-solving abilities, with the capacity to diagnose and resolve complex technical issues. Strong customer service orientation with the ability to build and maintain client relationships. Ability to work independently, manage multiple projects, and prioritize tasks effectively. Success Metrics Quote Accuracy: Minimized variance between quoted pricing and final invoicing. Response Time: Maintaining a high standard for speed of reply to customer inquiries. Operational Alignment: Decreasing the "friction" or missing information passed from sales to the production/ops team.

The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems. Responsibilities Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information. Monitor and handle email and chat communications with customers to ensure timely and professional responses. Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation. Process service plan renewal information and route purchase orders to the appropriate departments. Provide order status updates and shipment tracking information to customers and distributors. Issue software licenses and access codes as requested by customers. Deliver exceptional customer service during all customer interactions. Support peak season service demand efficiently and professionally. Learn irrigation system terminology and product fundamentals. Understand departmental structure and appropriate escalation protocols. Participate in team meetings and continuous learning opportunities. Qualifications Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar). Strong customer service orientation and professional communication skills. Excellent verbal and written communication abilities. Proficiency with computer systems and willingness to learn technical software. Ability to multitask and work efficiently in a fast-paced environment during peak seasons. Strong attention to detail and accurate documentation habits. Professional phone manners and email/chat etiquette. Demonstrates dependable attendance and punctuality. Available for seasonal employment periods. DESIRED QUALIFICATIONS: Previous customer service or call center experience. Technical aptitude or interest in irrigation, engineering, or related fields. Fluency in Spanish or other foreign language(s). Experience with customer relationship management systems or ticketing platforms. Basic understanding of irrigation systems or agricultural practices. Experience in a high-volume customer support environment. Rain Bird is an equal opportunity employer.

We are looking for smiling faces! Our team expectations are: Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer. Complete all shift duties as assigned. All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized: Follow company policies with regard to cash control, proper safe operation. Follow correct vendor check-in procedures. Complete all end of shift paperwork. Pay immediate attention to any spill or other hazardous condition. Other duties may be assigned from time to time by the Store Manager. Qualifications Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word. Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in. Sufficient visual acuity to check identification. Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment. Good personal grooming habits. Physical requirements include standing up to 8 hours during a shift and able to lift up to 50 pounds. Statements included in this job profile do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change

Manager, Customer Relations and Permit Program Operations Posting Number req24917 Department Parking and Transportation Department Website Link parking.arizona.edu Location Main Campus Address Tucson, AZ USA Position Highlights Parking and Transportation Services is looking to fill a Manager, Customer Relations and Permit Program Operations position at the University of Arizona. This person will plan, direct, manage, and evaluate parking permit programs for Main Campus, Phoenix Bioscience Core Campus, UArizona Departments/ U of A Sponsored Programs and outside affiliated entities. Position includes forecasting current and future needs, creates new parking locations and oversees permit program software configurations. This person will possess excellent leadership and critical thinking skills to develop, implement, and administer programs that provide essential services to students, faculty, staff, visitors and businesses regarding their permit needs and requirements. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here. Duties & Responsibilities * Accountable for setting goals and objectives for team members to achieve standards and outcomes. Direct supervisor of customer relations staff to meet job function standards and outcomes. Manages staff hiring, training, work schedules and disciplinary actions. Communicates performance expectations and conducts performance evaluations. * Evaluate permit program methodology and correct deficiencies. Responsible to configure permit set-up and payment methods in parking software and on-line parking portal. Ensure configuration function to maximize efficiencies in UArizona garage and surface lot operations. Actively participates in quick-thinking resolution if malfunction occur. * Develop and implement new Parking Permit Programs for UArizona, Departments and affiliated/non-affiliated entities. Creates new parking locations and permit processes working independently with other managers or area responsible persons. Problems faced may be varied and solutions are guided by policies and practices but may not have a prescribed solution and require some analysis to understand and resolve. Responsible for creating and updating Standard Operating Procedures. Explains policies, standards, and processes of the job area to others within and outside of the work unit. * Enforce U of A cash handling, PCI and PTS compliance with appropriate policies, and procedures. Responsible for annual budget(s). Tracks expenditures. * Manages customer online appointments, call center, department email and chat. Determine maintenance and replacement of cash handling, credit card equipment. Knowledge, Skills and Abilities: * Ability to communicate effectively with different groups/individuals. * Knowledge in the setup and implementation of programs. * Skills in effective leadership and team collaboration. * Skills in Excel and data analysis. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications * Bachelor's degree or equivalent advanced learning attained through professional level experience required. * Minimum of 3 years of related work experience or equivalent combination of education and work experience required. * Ability to drive according to the University Fleet Safety Policy. Preferred Qualifications * Experience in Higher Education. * Certified Parking Professional. * Documented experience in developing performance standards. FLSA Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category University Operations Benefits Eligible Yes - Full Benefits Rate of Pay $59,404.00 - $74,254.00 Compensation Type salary at 1.0 full-time equivalency (FTE) Grade 8 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level M1 Job Family Parking & Transportation Job Function University Operations Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date Expected End Date Contact Information for Candidates ************************** Open Date 1/16/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at ********************.

An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Customer Service Team Lead's responsibilities include: Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you. Creating a store environment members want to work in, and customers want to shop in. Operating a cash register and manning the store's customer service counter. Directing all operations on the front end of the grocery store. Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service. Observing and enforcing all store rules and company policies. Helping to select and train new team members. Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team. Ensuring compliance with all heath department and weights and measures department policies and requirements. Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays). Ensuring company safety guidelines are being followed by all team members. All other related duties as assigned. Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending Perks & Benefits Competitive compensation, paid weekly Retirement Benefits Medical, dental, and vision insurance for yourself and eligible dependents Tuition Reimbursement for qualified courses Scholarship opportunities for continued education Store discount programs (10% off household groceries) Fun work environment where you have the opportunity to nourish your community Must be 18 years of age. Must be 21 years of age for any position that serves alcohol. For Internal Transfers/Promotion/Rehire Candidates: Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. You may be asked to accept a part-time position if that is the only position available Rehires must be approved by an HRBP

Start your journey with Blue Compass RV as we are seeking an RV Service Manager to join our team. THE ROLE: The RV Service Manager is responsible for overseeing the day-to-day operations of the service department in an RV dealership or service center. This role involves managing service staff, ensuring high-quality customer service, maintaining service records, and coordinating repair and maintenance services for recreational vehicles (RVs). The RV Service Manager aims to achieve customer satisfaction, efficient service operations, and profitability. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us. COMPENSATION: $110k-$130k yearly OUR BENEFITS Medical, dental, vision, disability, FSAs, and life insurance Paid Time Off and paid holidays 401K Gas Discount Pet Insurance 5-day work week Gas Discount Employee Assistance Program Training and Development Programs Referral Program Legal Coverage Identity Theft Protection And so much more…. WHAT WE ARE LOOKING FOR: Supervise and coordinate the activities of service technicians, mechanics, and support staff. Schedule and assign work to ensure efficient workflow and timely completion of service orders. Monitor service department performance metrics and implement strategies for improvement. Interact with customers to understand their service needs and provide estimates and timelines. Address customer inquiries, concerns, and complaints promptly and professionally. Ensure a high level of customer satisfaction by maintaining quality standards and service excellence. Recruit, hire, train, and evaluate service department personnel. Conduct regular training sessions to keep staff updated on the latest RV technologies and service techniques. Foster a positive work environment and promote teamwork and continuous improvement. Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components. Ensure all service work meets manufacturer and industry standards. Maintain accurate service records, including work orders, parts used, and labor hours. Manage inventory of parts and supplies to ensure availability for service jobs. Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated. Implement and oversee safety procedures and protocols within the service department. Prepare and manage the service department budget, controlling costs and maximizing profitability. Track and analyze financial performance, including revenue, expenses, and labor costs. Develop pricing strategies for services and parts to ensure competitiveness and profitability. Ensure compliance with all regulatory, safety, and environmental standards. Keep abreast of industry developments, technological advancements, and regulatory changes. Implement and enforce company policies and procedures within the service department. WHAT YOU CAN BRING TO THE TABLE High school diploma or equivalent required; associate or bachelor's degree in automotive technology, business management, or a related field preferred. Minimum of 3-5 years of experience in RV service or a related field, with at least 2 years in a supervisory or management role. Strong understanding of RV systems and components, diagnostic and repair techniques, and service software. Excellent communication and interpersonal skills, with a strong focus on customer satisfaction. Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively. Ability to develop and manage budgets, analyze financial reports, and implement cost control measures. RVDA-RVIA Service Management Certification or similar credentials preferred. Working Conditions: Work is performed in a service shop environment with exposure to various weather conditions, noise, dust, and chemicals. May require lifting, bending, and standing for extended periods. Occasional travel to training sessions, industry events, or off-site locations may be required. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Blue Compass RV organization. Be a part of the best customer experience team in the RV industry... apply with us today! Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Start your journey with Blue Compass RV as we are seeking an RV Service Manager to join our team. THE ROLE: The RV Service Manager is responsible for overseeing the day-to-day operations of the service department in an RV dealership or service center. This role involves managing service staff, ensuring high-quality customer service, maintaining service records, and coordinating repair and maintenance services for recreational vehicles (RVs). The RV Service Manager aims to achieve customer satisfaction, efficient service operations, and profitability. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us. COMPENSATION: $110k-$130k yearly OUR BENEFITS * Medical, dental, vision, disability, FSAs, and life insurance * Paid Time Off and paid holidays * 401K * Gas Discount * Pet Insurance * 5-day work week * Gas Discount * Employee Assistance Program * Training and Development Programs * Referral Program * Legal Coverage * Identity Theft Protection * And so much more…. WHAT WE ARE LOOKING FOR: * Supervise and coordinate the activities of service technicians, mechanics, and support staff. * Schedule and assign work to ensure efficient workflow and timely completion of service orders. * Monitor service department performance metrics and implement strategies for improvement. * Interact with customers to understand their service needs and provide estimates and timelines. * Address customer inquiries, concerns, and complaints promptly and professionally. * Ensure a high level of customer satisfaction by maintaining quality standards and service excellence. * Recruit, hire, train, and evaluate service department personnel. * Conduct regular training sessions to keep staff updated on the latest RV technologies and service techniques. * Foster a positive work environment and promote teamwork and continuous improvement. * Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components. * Ensure all service work meets manufacturer and industry standards. * Maintain accurate service records, including work orders, parts used, and labor hours. * Manage inventory of parts and supplies to ensure availability for service jobs. * Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated. * Implement and oversee safety procedures and protocols within the service department. * Prepare and manage the service department budget, controlling costs and maximizing profitability. * Track and analyze financial performance, including revenue, expenses, and labor costs. * Develop pricing strategies for services and parts to ensure competitiveness and profitability. * Ensure compliance with all regulatory, safety, and environmental standards. * Keep abreast of industry developments, technological advancements, and regulatory changes. * Implement and enforce company policies and procedures within the service department. WHAT YOU CAN BRING TO THE TABLE * High school diploma or equivalent required; associate or bachelor's degree in automotive technology, business management, or a related field preferred. * Minimum of 3-5 years of experience in RV service or a related field, with at least 2 years in a supervisory or management role. * Strong understanding of RV systems and components, diagnostic and repair techniques, and service software. * Excellent communication and interpersonal skills, with a strong focus on customer satisfaction. * Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively. * Ability to develop and manage budgets, analyze financial reports, and implement cost control measures. * RVDA-RVIA Service Management Certification or similar credentials preferred. Working Conditions: * Work is performed in a service shop environment with exposure to various weather conditions, noise, dust, and chemicals. * May require lifting, bending, and standing for extended periods. * Occasional travel to training sessions, industry events, or off-site locations may be required. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Blue Compass RV organization. Be a part of the best customer experience team in the RV industry... apply with us today! Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership. JOB FUNCTIONS Supervision of staff Training of all Customer Service staff Monitors the flow of orders to and from the Customer Service Department Handles escalated situations with patients/customers or Referral Sources Processing of payroll for the department Recruitment, hiring, discipline, and supervision of the department Evaluations of the Customer Service Department Monitoring the number of incoming phone calls to determine if support is necessary Evaluation and recommendation of process improvement for the department

School Safety Security and Emergency Services Manager Type: Public Job ID: 131964 County: Pima Contact Information: Tucson Unified School District 1010 E Tenth Street Tucson, Arizona 85719 District Website Contact: Goran Spiric Phone: ********** Fax: District Email : School Safety Security and Emergency Services Manager SUMMARY Manage daily operations of School Safety and Security functions with oversight of assigned personnel. MINIMUM REQUIREMENTS Bachelor's Degree in security management, Criminal Justice, Business Management or Public Administration, or related Field OR At least Five (5) years of progressively responsible experience in law enforcement, school safety, security and transportation safety or a related field required. AND Three (3) years of progressively responsible experience in school administration, school safety, emergency management, or public safety operations. Proficiency with computers is required, including Microsoft Office applications. Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions. PREFERRED QUALIFICATIONS Experience managing or coordinating school safety programs, emergency preparedness, or crisis response at the site or district level. Experience collaborating with law enforcement, fire, and emergency management agencies. Experience in public speaking and staff training. Experience working under collective bargaining agreements or in multi-unit environments. Experience with or knowledge of campus safety systems (access control, alarm, or camera systems) preferred. ADDITIONAL REQUIREMENTS AFTER HIRE FBI fingerprint background check. Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization. Current Arizona Driver's license with no more than the allowable points against Driver's License as described under Governing Board Policy: EEB-R-1 Business and Personnel Transportation Services - Transportation by Employees. Physical Examination with 75 lb Lift Test Must submit to a post-offer/pre-employment drug/alcohol screen. CPR and First Aid Certification. Certification must be maintained current during course of employment. COMMENTS Salary:$67,969.20 to $78,914.30 Per Year Effective: 2025-2026 SCHOOL YEAR Location: School Safety & Security - 1100 W. Fresno St Classification: Supervisory Professional FTE: 1.0- 8 hours per day Work Calendar: 12 month Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage. To view the full job description, please visit our website. Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin. Other:

Details: JOB TITLE: Customer Service - Road Tester JOB SUMMARY: Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle. 1) Facilitator / Photo taking support2) Lobby and kiosk support3) VIN inspections4) Road Tests Hours: 8:00 a.m. - 5:00 p.m., Monday - FridayPay: $16.04 per hour Location: Tucson, AZ 85713Type: Temporary, with the possibility of hire Duration: Ongoing, up to a two-year maximum Benefits: Available after eligibility period is met DUTIES Provide excellent customer service. Explain the testing process and requirements Oversee road test for earning a driver's license. Oversee Parking Test for earning a driver's license. Complete pre trip vehicle Inspection. Observe driving/road test while riding in vehicle along with the driver. The driver will be required to provide the vehicle. Typical timelines: Approximately 20 Min per test. Document and score the test - issue pass/fail based on qualifications observed. Inform applicant/driver of test results. Handle, file, and record documentation. Other duties will be handling the greeter station (where applicable), taking photos, administering written tests, entering exam results, etc. REQUIREMENTS FINGERPRINT CHECK REQUIRED Background check required Must be at least 21 years old Proven customer service skills (1 to 2 years minimum) Must have a valid Arizona driver's license Must enjoy working with people in person Ability to explain testing process and requirements Ability to oversee road and parking tests Ability to use a computer to record documentation

The Service Delivery Lead plays an integral role within the Operations Department, contributing to the success of day-to-day service delivery by supporting both team members and management. This position works closely with the Service Delivery Manager to ensure the team operates efficiently and delivers exceptional customer experiences. The role involves hands-on coaching, proactive problem-solving, and identifying opportunities to streamline processes, improve performance, and elevate service standards across the board. The Service Delivery Lead helps foster a collaborative and high-performing environment where team members are empowered to succeed and customers receive timely, high-quality support.Essential Function and Responsibilities: Primarily responsible for providing fantastic customer service, as well as efficient and effective front-end operations Acts as a support and backup for the Service Delivery Manager Provides peer coaching on operational tasks and reinforces operational standards Acts resourcefully to ensure that work is completed within specified time and quality parameters Responsible for recognizing and suggesting methods to improve area operations, efficiency, and service to both internal and external customers Takes inbound customer support calls, answering web chats and support tickets Escalates tickets where appropriate and accurately records customer data Makes outbound calls to customers to provide additional support & answer queries Provides productivity feedback and assists in coaching each team member regularly Investigates issues and recommends solutions to management as necessary regarding system issues, customer issues, or any area of concern Creates, updates, and implements job-related SOPs Provides support for team representatives in problem-solving and general information Acts as support and backup for Service Delivery Manager Communicates proactively with internal team members and customers in a professional, positive, and courteous manner Keeps up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service Supports team manager and performs management duties when manager is absent or out of office Assists management with hiring processes and new team member training Qualifications and Requirements Customer service background in a shared service environment 1-2 years of supervisory experience in a customer service environment Proficient with Apple OS - intermediate to advanced skill level Strong keyboarding and typing skills Excellent interpersonal skills Detail-oriented, critical-thinking, and experienced at investigating and resolving complex issues Must be able to effectively collaborate with others Must be able to work independently and on a team Must be able to work effectively in a fast-paced environment with shifting priorities Must have excellent verbal and written skills COMPANY OVERVIEW Super is on a mission to make caring for your home completely carefree. We are a subscription home care company delivering quick and effective home repair and maintenance at a predictable cost, using technology to take the hassle out of homeownership. Sitting squarely within the insuretech, prop-tech, and subscription industries, Super's poised to grow more than 2X/year in the coming several years. Our culture is collaborative, dynamic, and data-driven. If you want to work with a stellar and seasoned leadership team with a winning track record, and at the forefront of the multi-billion dollar home service industry, this just might be the team for you. Super closed an oversubscribed $51M Series C funding round in early 2021, led by Wells Fargo, with participation by Asahi Kasei, AAA - Auto Club Group, Gaingels, Second Century Ventures, the NATIONAL ASSOCIATION OF REALTORS ' strategic technology investment fund. Existing investors Aquiline Technology Growth, Liberty Mutual Strategic Ventures, Moderne Ventures and the HSB Fund of Munich Re Ventures also participated. The company is headquartered in San Francisco, CA, and by late 2021 will be available in 14 regions across 8 states. FAIRNESS AND DIVERSITY At Super, we value diversity and know that diverse workplaces lead to a culture of innovation and more powerful business outcomes. Therefore, we always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)hellosuper.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona - 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you! The ideal candidate would have previous BDC management experience in the automotive industry. Why Join Our Team: Opportunity to work with a well-established and respected automotive dealership in Tucson. Supportive and collaborative work environment that fosters personal and professional growth. Access to ongoing training and development opportunities. Chance to contribute to the success of a high-performing service BDC team. Service BDC Manager Responsibilities Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity. Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction. Develop and implement strategies to maximize customer engagement and retention. Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns. Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals. Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations. Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance. Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service. Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction. Service BDC Manager Benefits and Compensation In addition to competitive pay, our benefits are designed to support you and your family… Employer-subsidized Medical and Dental insurance, with comprehensive coverage options Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family. 401(k) with Company Match Generous Paid Time Off that begins accruing from Day 1 Exclusive employee pricing for you and your family on parts, service, and vehicles Qualifications Service BDC Manager Requirements Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment. Proven track record in effectively managing a team and driving performance. Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members. Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks. Proficiency in using CRM systems, scheduling software, and other relevant tools. Sound knowledge of automotive service operations and industry trends. Exceptional problem-solving skills and the ability to make informed decisions under pressure. Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction. Flexibility to work evenings and weekends as required. Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen. If you are ready to take on a challenging yet rewarding role as a Service BDC Manager at Tucson Subaru - Apply Now!

The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: * Team Leadership & Development: * Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. * Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. * Provide guidance on new employee training and conduct periodic performance reviews. * Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. * Motivate team members and track their continued development and training. * Work with other Hiller support teams to ensure smooth operations of Service Department functions. * Assist in building a high-performance team that operates efficiently and effectively. * Customer Relationship Management: * Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. * Support sales efforts by providing technical expertise and participating in customer interactions when needed. * Service Operations: * Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. * Ensure technicians are correctly charging their time to assigned jobs for accurate costing. * Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. * Monitor and ensure that team members maintain up-to-date required certifications. * Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. * Health & Safety: * Promote a culture of safety within the team and ensure compliance with safety protocols. * Work with Safety partners to ensure employees have the required tools and PPE for their work. * Conduct regular safety briefings and address any safety concerns promptly. * Additional: * Assist in managing multiple ongoing tasks and projects simultaneously. * Provide regular updates to the Service Manager on team performance and operational challenges. * Other duties as assigned.

Scope of Work: The Care Services Manager, in coordination with the Associate Director of Care and Housing Services, provides day-to-day oversight and supervision of Case Management Coordinators, Case Management and Quality Assurance teams for SAAF's Care Services Department. This position is responsible for quality management, program evaluation of Care Services programs, and leading the Quality Management Committee for the development of department policies, procedures, and quality initiatives. The Care Services Manager is a full-time, exempt position that requires a flexible schedule that may include some evenings, weekends, and holidays. Functional Responsibilities: Supervise and train the Care and Housing Case Management team, Coordinators, and Quality Assurance (QA) staff. Responsible for day-to-day implementation and coordination of case management services. Trains QA and case management teams on Ryan White Part B, Ryan White Portal, CAREWare and Provide Enterprise (PE). Works with the Case Management Teams and Navigation Manager to address and coordinate day-to-day client issues for clients not in service or at risk for leaving service Work with the Associate Director to address client crises and high-level clinical issues. Coordinate housing case management activities to support homelessness prevention, housing navigation, case management, administrative, and maintenance components of the Housing Case Management team. Develop and review training policies and procedures; ensure availability of internal and external training opportunities. Attend and participate in meetings with collaborating agencies and funding sources as required. Identify and address case management needs within the client database system. Responsible for the maintenance and disposition of client records to include client assessments, self-sufficiency matrices, acuity scales, action plans, and discharge summaries, per SAAF's polices for site visits and audits. . Coordinate with the Quality Assurance Specialist to ensure proper review and completion of client eligibility assessments for Ryan White Part B services before referral to AZDHS (RWISE). Participate in quality management and evaluation activities related to the Arizona Department of Health Services Ryan White Part A and B programs. Develop and review QA/CQM plans to ensure data accuracy and submit plans to the Arizona Department of Health Services. Facilitate regular collaborative client staffing with internal teams and community service providers. Participate in local planning and coordination meetings such as the Pima County HIV/AIDS Consortium, the El Rio and Peteresen Clinic Consumer Advisory Board and Tucson Pima Collaboration to End Homelessness (TPCH) committee meetings as appropriate. Coordinate with Prevention Services to facilitate client referrals to Prevention for Positives programming and other prevention services. Serve as a member of the management team to guide department and agency services. Provide direct services to clients and their families as needed. Perform other duties as assigned. Report to the Associate Director of Care and Housing Services. Qualifications Minimum Qualifications: Bachelor's degree in social services or a minimum of 3 years' experience in social service settings, case management, or related field. Effective oral and written communication skills. Proficiency with operating database systems. Strong organizational skills. Capable of problem solving and working independently. Proficiency with Microsoft Office. Team oriented/collaborative management style. Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current) Knowledge of Tucson/Pima County community resources. Must have access to a reliable vehicle, a valid Arizona Driver License and a driving record that will be supported by our liability insurance provider. Requires using your vehicle for daily travel, during the shift, between SAAF campuses and other locations for home visits, meetings and trainings. Must complete SAAF's HIPAA Certification within two business days of hire and annually thereafter. Within 90 days of hire must complete: Healthy Arizona HEAplus certification Provide or obtain appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current). Within six months of hire: Obtain Housing Quality Standards (HQS) certification (paid for by SAAF). Complete HUD's “Getting to Work” employment training modules for people living with HIV/AIDS Complete HMIS 101 and Coordinated Entry Workflow trainings Obtain SSI/SSDI Outreach, Access, and Recovery (SOAR) certification. Preferred Qualifications: Good knowledge of HIV/AIDS issues. Experience working with homeless, substance abuse, and mental health issues. Experience working with Tucson social service community. Bilingual (English/Spanish). Working Conditions/Physical Demands: Operate in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing. Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations. Physical Requirements: This job is a sedentary job, as defined by the Social Security Administration, CFR. CFR 404.1567 Physical exertion requirements: (a) Sedentary work: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally. Affirmative Action: The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply. Disclaimer: This is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Job DescriptionDescription: As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively. Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways-including team member training, support, and career pathing-and believe that, by doing so, we can positively impact our resident and team member experience. Are you ready to make an impact? Location: Tucson, AZ Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan! Career advancement and learning opportunities Bonus opportunity 13 paid holidays, including a Floating Holiday & Volunteer Day Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!* Housing discount opportunity 401(k) with company match Medical, Dental, and Vision insurance plans Employer-sponsored short-term & long-term disability plans Company-paid life insurance Health savings account with employer contribution Flexible spending account Voluntary benefits Employee Assistance Program (EAP) *Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements. The day-to-day: The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they'll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following… Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission Remain committed to providing exceptional service within each resident interaction Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents. Partner with Property Manager to support operational goals and performance to meet owner's objectives and adhering to Mission Rock's standards Manage purchase orders (for supplies) to ensure budget goals and objectives are met Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc. Plan and prepare work schedules, delegating workloads, and monitoring workflow Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience Requirements: What you bring: Strong customer service and communication skills, with a willingness to go the extra mile Proven ability to positively lead and develop a team Strong organizational and time-management skills Enthusiasm to collaborate and engage with others Desire to improve the lives of those around you Cost savings acumen HVAC certification is required CPO Certification required 3-5 years of multi-family, or similar industry, maintenance skills/experience Adherence to Fair Housing best practices Must be able to perform general/routine inspections and identify possible issues Apply a “can do” mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later) Valid Driver's License with reliable transportation Basic computer skills, including familiarity with Microsoft Suite Candidate requires own set of tools

Assists in the supervision of the activities of the outside service staff working in the staging area, golf car facilities, driving range facilities, as well as the Player Assistants and starters. Duties/Responsibilities: Trains outside service associates for opening/closing procedure and other Club standards Oversees all outside service personnel to ensure all policies and procedures are upheld. Works with the tournament coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events. Provides top quality customer service. Greet golfers at bag drop and unload their golf bags from their carts. Maintains cleanliness of golf carts and surrounding work area. Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return. Proper staging of golf carts during the day. Inventory and control all guest supplies. Assist in monitoring and policing all player service activity and etiquette. May direct start of play. May assist with food and beverage activities. When needed, shares responsibility for cleaning golf shop, restrooms, course restrooms and patio area. Qualifications Skills/Abilities Ability to apply basic mathematical skills. Must possess good verbal and written skills. Education/Experience: High School or equivalent education required. Valid driver's license. Physical Requirements: Must be able to physically reach, bend, stoop, kneel, and lift up to 50 pounds. Must be able to work under variable temperature conditions (extreme heat or cold, indoors/outdoors). Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ventana Canyon makes hiring decisions based solely on qualifications, merit, and business needs at the time. PM Shift

Role Title: Site Services Supervisor I Reports to: Mine Manager Direct Reports: No Job Type: Full-time, Regular Location: Sahuarita, AZ About Hudbay: Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru and the United States. Hudbay's operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay's growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations. The value Hudbay creates and the impact it has is embodied in its purpose statement: “We care about our people, our communities and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives and create better futures for communities.” Hudbay's mission is to create sustainable value and strong returns by leveraging its core strengths in community relations, focused exploration, mine development and efficient operations. Mission: Reporting to Mine Manager, the Site Services Supervisor I is a motivated and experienced leader responsible for overseeing the maintenance and operation of critical site infrastructure, both in the field and at the office/workshop facilities. This hands-on leadership role is crucial for ensuring operations run smoothly, safely, and without interruption at the newly discovered Copper World Mine). This role will be located at the Copper World Project, approximately 45 minutes southwest of Tucson near Sahuarita, Arizona. NOTE: This is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. ROLE ACCOUNTABILITIES: Supervision and Leadership Lead a team of technicians and maintenance staff, providing guidance, training, and performance feedback. Schedule and delegate tasks to the team to ensure efficient workflow and timely completion of all maintenance activities Act as a hands-on leader with a strong technical background and a proactive approach to problem-solving. Utilize Contractor Management experience. Maintenance and Operational Continuity Oversee the maintenance, repair, and upkeep of all site infrastructure, including electrical systems, HVAC, plumbing, mechanical equipment, and building structures. Implement and manage preventative maintenance programs to minimize downtime and ensure the continuous operation of critical systems. Respond to and promptly resolve emergency breakdowns. Safety, Compliance, and Administration Enforce all company safety policies and procedures. Ensure all work is performed in compliance with local, state, and federal regulations. Conduct regular safety audits and toolbox talks. Monitor and manage inventory of parts, tools, and supplies. Assist in preparing the departmental budget and control costs effectively. Maintain accurate records of all maintenance work, including completed tasks, inspections, and repairs. Generate reports on equipment performance and maintenance history. MINIMUM QUALIFICATIONS AND EDUCATION: Experience and Education A High School Diploma or equivalent is required. A technical degree or relevant certification (e.g., HVAC, electrical license) is highly preferred. A minimum of 5 years of experience in a maintenance or facilities role is required. At least 2 years of experience in a supervisory or lead position is required. Technical and Leadership Skills Strong knowledge of electrical, mechanical, and HVAC systems. Familiarity with building management systems (BMS) is a plus. Proven ability to diagnose and resolve complex technical issues quickly and effectively. Excellent leadership and team-building skills, with the ability to motivate and manage a diverse team. Strong verbal and written communication skills to interact with team members, management, and external vendors. Proficient in Microsoft Office. Physical and Work Requirements Must be able to perform physically demanding tasks and work in various conditions, including lifting heavy equipment and working in confined spaces or at heights. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must have reliable personal transportation to the site location (transportation at the site will be in company vehicles). Must possess a current and valid driver's license, as the employee will be expected to drive a company vehicle. Chosen candidates will be required to successfully pass a physical and drug screening. PREFERRED QUALIFICATIONS: Current MSHA Current Caterpillar certifications NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. Other Requirements: Physical - The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities may be required for this position. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will necessitate work near moving mechanical parts and outside weather conditions such as hot and/or dry conditions. Work will be conducted in locations where noise, fumes, dust, toxic or caustic chemicals, and vibration may exist. Employee will be expected to drive a company vehicle, rental vehicle and/or his/her own vehicle in the course of performing the job, Employee must be able to perform the physical functions of operating a motor vehicle, including use of eyes, ears, arms, hands, legs, and feet. Employee must be able to prove that he/she has a current and valid driver's license. Why Hudbay? At Hudbay, our values of Dignity & Respect, Caring, Openness, and Trustworthiness are embedded into our culture by the way we work and how we interact with one another. We pride ourselves in providing our employees with competitive total rewards that include: Annual performance bonuses Affordable medical, dental and vision benefits for you and your family. Company paid Life insurance, AD&D, Short- & Long-term Disability. 401(k) plan with employer contribution/match An Employee Share Purchase Plan with contribution matching Employee Assistance Program Paid time off, paid sick time and holiday pay. Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done. Hudbay is an Equal Opportunity Employer. Candidates may be required to undergo educational and criminal background checks. Chosen candidates will be required to successfully pass a physical and drug screening.

Are you a motivated and skilled professional seeking a dynamic opportunity in the field of service supervision? We are currently looking for an Service Supervisor to join our team. This role offers the chance to oversee our Service and Maintenance technicians. If you possess strong communication skills, technical expertise, and a commitment to excellence, we encourage you to apply! Company vehicle provided. Learn more about us here.About Us Representative Responsibilities: Schedules, directs and provides technical support for service/maintenance technicians to meet service demands and customers expectations Providing satisfactory solutions to customer needs, concerns and issues in a timely, efficient and cost-effective manner while projecting a professional and customer friendly attitude Assists in recruiting, interviews, hiring and training of service/maintenance technicians Supervises and directs the service/maintenance technicians to effectively perform the functions of equipment operation, preventative maintenance and other duties as required to ensure customer satisfaction Reviews technicians work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity. Completes jobsite drop-in audits. Works alongside General Manager for technicians performance appraisals, reviews and for setting improvement goals/following KPIs per company requirements Works with Training Coordinator to ensure that technicians are properly trained on latest service/maintenance techniques and safety procedures for equipment and general working conditions Conducts group and one-on-one meetings with service/maintenance technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings Communicates regularly with dispatch team to ensure that technicians are being scheduled properly by skill level, efficiency and training requirements Manages equipment, special tools and parts needed for the company including parts ordering. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold Develops and monitors individual department budgets, goals and objectives to insure departmental profitability, quality workmanship and customer satisfaction in conjunction with the General Manager Reviews work orders, invoices and time reports for accuracy Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by the Service/Maintenance Department Oversees assigned HVAC vehicles, monitors vehicles/inventory to ensure they are being cleaned, maintained and operated as required and used according to company policy Performing related duties as assigned by the General Manager REQUIREMENTS: Excellent customer service skills High school graduate or GED required Five or more years of successful and full-time HVAC experience, either as a service technician or maintenance technician, required Previous supervisor or managerial experience required EPA 608 Type II Certification, NATE Ready-to-Work and NATE Technical Certification, preferred Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, preferred Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions Excellent leadership skills to enhance team productivity and standards of work produced Excellent verbal and written communication skills; and strong conflict management skills Detail oriented and highly organized with the ability to handle multiple tasks and assignments Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others Valid Arizona drivers license with a clean driving record, background and drug screening Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Frequent speaking, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Busy office environment with moderate noise level due to talking, computers, printers, and activity Physical ability to perform all the duties noted above under the conditions, circumstances, and weather extremes found in the Arizona. Examples include the ability to lift and carry a 75 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 75'; carry a 75 lb. motor up a fully extended 18' ladder. Must not have a fear of heights (acrophobia). Benefits: 401(k) Company vehicle Short-term and long-term disability Life, Medical, Dental and Vision Insurance Employee assistance program (EAP) Employee discount Paid time-off Referral program Tuition reimbursement Schedule: Monday to Friday Weekend availability as needed Supplemental pay types: Opportunity for bonus pay Pay schedule is every 2 weeks We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: Education, Licensure & Certifications: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. Experience: 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Knowledge, Skills, Capabilities: Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place. #fls