Service Manager
Customer service manager job in Casper, WY
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Auto-ApplyLead, Customer Service
Customer service manager job in Casper, WY
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
#CSR
Industrial Client Service Leader - Industrial Water and Wastewater
Customer service manager job in Casper, WY
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader - Industrial Water and Wastewater
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
-Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power.
- Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance.
- Bachelor's degree in engineering preferred.
- Excellent interpersonal and communication skills.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Lead, Customer Service
Customer service manager job in Casper, WY
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
#CSR
Customer Experience manager
Customer service manager job in Casper, WY
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
* Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
* Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
* Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
* Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
* Responsible for performing store manager duties in their absence.
* Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
* Reviews all corporate communications and reacts accordingly.
* Partners with the entire store leadership team in merchandising procedures and World Recovery.
* Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
* This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
* High School Graduate or equivalent.
* College experience preferred.
* Minimum 2 years of management experience
* Excellent verbal and written communication skills
* Ability to multi-task
* Creative thinking
* Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
* Frequently operate cash register
* Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
* Frequently ascend/descend ladders in order to retrieve and put away stock
* Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
* Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
* Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
* Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
* Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
* Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Auto-ApplyCall Center Manager
Customer service manager job in Casper, WY
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Customer Experience Manager pt
Customer service manager job in Casper, WY
Store - CASPER, WY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
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Auto-ApplyService Manager
Customer service manager job in Casper, WY
Come enjoy the Wyoming way of life! At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too!
BENEFITS AND PERKS · Competitive pay · Dental, vision, and health insurance offered· 401K offered· Meal discounts· Paid vacation time
· No state income tax SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS
Reports: Directly to General Manager
Internal: Extensive contacts with all levels of store personnel as well as all home office departments.
External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools
LEADERSHIP ABILITIES
Demonstrates principles actions, uses sound judgment and follow through on commitments.
Anticipates problems and issues and makes timely and sound decisions.
Demonstrates a passion and working knowledge of food, liquor, beer and wine.
Leads by example and maintains a guest first focus.
Sets and shares goals with team, monitors and tracks progress of goals.
Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement.
Clarifies roles, responsibilities, priorities and expectations.
POSITION ACTIVITIES AND TASKS
Assists the General Manager in planning and analyzing administration and operations manpower.
Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
Ensures proper management of the facility and equipment through preventive
Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Ensures the thorough training and development of non-exempt personnel directly supervised.
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $23.00 - $26.00 per hour
Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
Auto-ApplyGo! Seasonal Store Manager
Customer service manager job in Casper, WY
ABOUT US:
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, Snoozimals and Tiny Headed Kingdom.
We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit **********************
Our Values:
We are a family-owned business and believe in operating responsibly and with heart.
Our values are the foundation to our business.
Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
Integrity and transparency: How we show up in everything we do matters to us.
Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.
Overview:
As a Seasonal Store Manager, you will be responsible for opening, staffing, and most importantly driving sales, while maintaining good visual standards and effective operational controls within your store. Our Seasonal Managers create an engaging and fun experience for our customers and a rewarding and fun environment for our associates. Successful managers are sales focused, KPI (key performance indicators) driven, high energy, and enjoy servicing our guests and managing a small Associate team.
Essential Functions:
Leadership
Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc.
Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Be a shining example of a professional with high performance
Retail Sales
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
Be aware of our consumer marketing initiatives
Participate in our promotions to maximize sales
Ensure high levels of customer satisfaction through excellent service
Drive sales and provide a great experience for guests
Work with your Area Sales Manager to maximize sales results
Merchandise the product and follow our visual direction and standards
Create an Active Selling environment
Staff Management
Hire a great seasonal team
Train your staff to provide outstanding customer service and train your staff on these standards
Manage staff payroll and schedules, including store payroll budget
Monitoring the performance of personnel and provide coaching and feedback as needed
Talent management
Work with ASM with all employee relations, disciplinary issues and terminations
Store Operations
Make daily bank deposits
Manage the store, inventory, loss prevention etc.
Abide by company policies, procedures and represent the company in a positive fashion
Ensure the store meets health and safety regulations and company processes
Assemble the store
Manage the store openings and closing
Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls
Collect guest e-mail addresses through text to join
Requirements
Qualifications/Basic Job Requirements:
Proven successful experience as a retail store manager with sales focus
1+ years of retail experience / management experience
Proven ability to drives sales
Excellent problem-solving abilities
Create a customer focus environment
Strong organizational and strong leadership skills
Good communication and interpersonal skills
Enthusiasm about being an impactful and innovative leader
Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
High integrity, accountability, reliability, and responsible individual who is open to feedback
Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office
Able to perform basic math functions
Flexible and strives in fast paced environment
Attention to detail
Job Posting Information:
Pay Rate: see below at bottom of posting
Seasonal Full-time
Weekends as needed
Evenings as needed
This posting will remain open until filled. You are encouraged to apply early.
Benefits:
401K retirement plan
Employee discount
Flexible schedule
This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.
_________________________________________________________________________________________________________________
PHYSICAL DEMAND - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is frequently required to use hands to finger, handle, or feel.
- The employee is required to stand; walk; reach with hands and arms.
WORK ENVIORNMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job working in a retail sales environment. The noise level in the work environment is usually moderate.
Physical and Mental Requirements/Work Environment:
Retail Store Environment
The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
_ Color Perception (Red, Green, Amber)
X Seeing
X Clear Speech
X Touching
X Hearing/Listening
X Finger
X Hand
X Dexterity
X Climbing
_ Ability to Mount and Dismount Forklift/Truck
X Pushing/Pulling
X Lifting (up to 30 pounds)
X Carrying (up to 30 pounds)
_ Driving (local/over the road)
X Ability to move distances within and between locations/offices
X Standing for long periods of time
Mental/Reasoning Requirements:
X Reading-Simple
X Reading- Complex
X Writing- Complex
X Writing-Simple
X Basic Math Skills
X Analysis/Comprehension
X Judgment/Decision Making
X Clerical
Work Environment:
X Shift Work
X Works Alone
X Works with others
X Verbal Contact w/Others
X Face-to-Face Contact
X Inside
_ Outside
_ Extreme heat
_ Extreme Cold
_ Mechanical Equipment
X Noise
_ Pressurized Equipment
X Electrical Equipment
X High Places
X Moving Objects
_ Fumes/Odors
_ Hazardous/Materials
X Dirt/Dust
Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.
Salary Description $16/HR.
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T0164)
Customer service manager job in Casper, WY
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT GENERAL MERCHANDISE
Experts of store process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team conducts inventory accuracy, merchandise set-up and maintenance and pricing processes for all areas of the store. Experts enable efficient delivery to our guests by supporting pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
* Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
* Experience in retail business fundamentals including: department sales trends, inventory replenishment, and process efficiency and improvement
* Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
* Create a welcoming experience by greeting guests as you are completing your daily tasks.
* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
* Thank guests and let them know we're happy they chose to shop at Target.
* Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.
* If certified operate power equipment to move merchandise or store fixtures.
* Execute processes including changing prices to products, merchandise set-up and maintenance, and inventory accuracy as directed by your leader for all areas.
* Learn how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
* Be knowledgeable about the resources, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
* Demonstrate a culture of ethical conduct, safety and compliance.
* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
* Support guest services such as back-up cashier, and digital fulfillment processes (such as picking and packing orders or delivering pickup orders to guests) and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws.
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
* Welcoming and helpful attitude toward all guests and other team members
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
* Work both independently and with a team
* Resolve guest questions quickly on the spot
* Attention to detail and follow a multi-step processes
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
* Accurately handle cash register operations as needed
* Climb up and down ladders
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
* Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at **********************************************
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Auto-ApplyGeneral Manager
Customer service manager job in Casper, WY
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
We are excited to announce an exceptional opportunity to join our world-class team at Flynn Arby's as a General Manager. If you have a passion for the Food/Hospitality industry, a proven track record of success, and the ambition to lead a team to new heights, then this is the perfect role for you! As a General Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations.
Responsibilities:
+ Create and implement strategies to enhance operational efficiency and maintain high levels of customer satisfaction.
+ Lead, mentor, and coach a team of individuals who consistently demonstrate exceptional work behaviors to ensure outstanding customer service and satisfaction.
+ Manage daily operations, including inventory control, staff scheduling, and cash management.
+ Implement and maintain strict adherence to all company policies, procedures, and food safety standards.
+ Drive sales growth through effective marketing initiatives and the successful execution of promotional campaigns.
+ Monitor and analyze financial performance, identify areas for improvement, and implement action plans to achieve targets.
+ Foster a positive work environment that promotes teamwork, collaboration, and personal development.
+ Ensure compliance with all regulatory requirements and maintain a safe and clean work environment.
Requirements:
+ Proven experience as a General Manager in the Food/Hospitality industry, with a track record of successfully managing a high-volume establishment.
+ Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
+ Strong understanding of business operations and the ability to analyze financial data for informed decision-making.
+ Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and team members.
+ Organized and meticulous, with the ability to effectively manage multiple tasks and prioritize in a fast-paced setting.
+ Knowledge of local health and safety regulations.
+ Flexibility to work evenings, weekends, and holidays as required.
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Store Manager
Customer service manager job in Casper, WY
Title: Store Manager EmploymentType: Full-Time JobSummary: A Barnes & Noble bookstore is a gathering place for readers and the community. As a Store Manager (SM), your key focus and responsibility is the smooth running of your store. You do this by leading, developing and working through your team and Cluster to ensure the store is delivering expected results. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team.
**You'll make a great Store Manager if you have what we term to be good "behaviors."** You and the management team hold yourselves and the team to these standards, reinforcing expectations.
These behaviors collectively demonstrate that your store team understands and reflects the following:
- Firm understanding and consistency of all Bookstore Basics, maintaining the store's presentation to expected standards.
- Strong operational standards maintaining a well-organized stockroom and backstock, receiving and shelving deliveries in a timely manner.
- Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions.
- Strong section detail and appropriate stock levels, with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings.
- A well-presented Children's Department with clear ownership, balanced stock, a strong commercial offer and a welcoming space.
- Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly.
- Solid execution of café standards supported by the store team, fostering a positive culture of partnership within the café team and actively promoting Membership and book picks.
- Delivery of good service by having the FOS well covered and the team being "heads up," greeting and offering help to most customers in an unintrusive, natural way.
- Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives.
- Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way.
- Prioritize health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures.
- Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC).
**As a Store Manager you will be required to lead the team to strong, consistent performance.** Each Barnes & Noble bookstore is the product of its leadership, who supports the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will:
- Assess the capabilities and potential of the store team fairly and with good understanding of individual skills, conducting reviews consistently and promptly.
- Prioritize the development of individual booksellers purposefully, meeting the demands of the store, working with the People Cluster Support to do so.
- Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly.
- Lead the store team with kindness, fairness and respect, encouraging the same throughout the team, while creating a positive working environment.
- Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster, Area, or Home Office resources.
- Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster.
- Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives.
- Be open to learning, listen and accept feedback about your own skills and opportunities, and actively work to improve and develop.
- Seek to use your strengths at the Cluster level and show a willingness to offer support outside their store and accept cluster partnerships.
- Work proactively to remedy weaknesses and develop strengths in position with continual learning to progress in your personal development and career ambition.
- Understand and articulate that you - as with most SMs - have weaknesses and are
able to share them and discuss how to address these.
All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster.
**As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster.**
You will, of course, comply with all company policies and procedures.
WhatYouDo:
Knowledge&Experience:
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Store Manager - Spencer's
Customer service manager job in Casper, WY
Hourly rate ranges from $19.23 - $19.48 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Discount Merchandise, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's
The Store Manager is responsible for establishing and maintaining Guest Services. The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for a Store Manager is 21. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail management experience is required.
As an equal opportunity employer, Spencer Gifts - Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts - Spirit Halloween will consider for employment qualified applicants with criminal histories.
General Manager - Evansville/Casper - Bighorn
Customer service manager job in Evansville, WY
510 E Lathrop Rd Evansville, WY 82636 < Back to search results This location is operated by an independent franchise owner. Benefits may vary by location. To apply, please email ************************. Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.
For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.
Responsibilities
* Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations
* Manage performance of the Management team, including performance evaluations, coaching and accountability
* Plan and implement weekly, monthly and yearly financial budgets
* Oversee all operations to ensure a great Guest experience
* Role model and hold Team Members accountable to operational and quality standards
* Foster open communication between Team Members and Management team
* Influence Team Member behaviors by championing change and restaurant initiatives
* Drive business results by utilizing Chili's systems to effectively control costs
* Follow operational systems, such as our Manager Timeline and performing quality Line Checks
* Hire, train, retain, and develop Team Members to take on larger roles
* Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
* Understand and practice safe food handling procedures
* Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant
About Us
Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.
About You
* Dependable team player
* Prefers to work in a fast-paced environment
* Great multitasking skills
Easy ApplySeasonal Holiday Asst Location Manager- Eastridge Mall (WY)
Customer service manager job in Casper, WY
This is a seasonal role starting in November/December, with full-time or part-time hours based on your availability and business needs. Start and end dates may vary slightly due to weather or staffing. About Us Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.
As Assistant Local Manager, you will work alongside our Local Manager as you lead, develop and motivate the local team to achieve personal, professional, and company goals.
Our Assistant Local Manager Will Also
* Promote a positive, collaborative environment and maintain our core values and policies
* Assist LM with preparations for the opening day including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper opening/closing procedures
* Take photos and provide guests with memorable souvenirs to take home
* Photography experience not required
* Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
* Lead by example and reinforce policies and procedures established by senior management
* Troubleshoot technical issues and escalate to IT or Local Management when needed
* Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
* All other duties as assigned
What We're Looking For
* Positive attitude and strong work ethic
* Team player who can work independently and understands the importance of leadership
* Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
* Ability to process sales transactions and comfortable with cash handling
* Professional attire and good hygiene are a must
* Available to attend mandatory pre-season training
* Flexibility and willingness to work during "peak" retail hours, such as evenings, weekends, and holidays
* Available to work a minimum of 20 hours a week or as needed
Knowledge, Experience & Skill
* At least 18 years of age
* Previous retail/assistant manager and photography experience preferred
* Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
What Else Can You Expect
* A fun, fast paced, and passionate environment
* Career advancement opportunities
* Flexible schedule
* Referral program
* One free photo package for friends and family per staff member
* Must be used 2 weeks before the close of each season
We Work Together to Win Together
Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
Retail Keyholder (Store 3157)
Customer service manager job in Casper, WY
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
Complete Omni-Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed.
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to the store management.
QUALIFICATIONS*
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
REQUIRED JOB SKILLS AND ABILITIES
Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Work in a fast-paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and properly complete the required paperwork.
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
Problem-solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss prevention safety guidelines.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
s are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Compensation:
$8.50 - $11.25
Auto-ApplyGeneral Manager
Customer service manager job in Evansville, WY
GENERAL PURPOSE OF POSITION: Manages and is responsible for operations, training and development of all employees within a Sonic Drive-In. Leads the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.
br /br / ESSENTIAL JOB DUTIES: br /1.
Manages, trains and coaches drive-in employees, management and conducts orientation.
br /2.
Directs and assigns drive-in employees and management to perform all duties in the Basic Stations (Fountain Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
br /3.
Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
br /4.
Performs opening and/or closing duties to standard.
br /5.
Monitors and makes appropriate adjustments to staffing levels during assigned shift.
br /6.
Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
br /7.
Monitors and maintains inventory levels to ensure product availability and portion control.
Places orders for food, paper and other supplies within cost control procedures.
br /8.
Monitors performance of vendors.
br /9.
Completes and maintains all drive-in employment-related records and payroll records.
br /10.
Reinforces the importance of placing guestsapos; needs first to drive-in employees on a consistent basis.
br /11.
Immediately resolves guest requests and complaints in a respectful manner.
br /12.
Recruits, interviews and hires crew and management team members to achieve proper staffing levels.
br /13.
Determines compensation levels of drive-in employees within company guidelines.
br /14.
Prepares all necessary operational reports.
Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
br /15.
Develops and implements a marketing plan.
br /ADDITIONAL DUTIES: br /emsp;emsp;bull;nbsp;nbsp;If necessary, performs all duties in the Basic Stations (Fountain Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) depending on store volume and business need to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
br /emsp;emsp;bull;nbsp;nbsp;Complies with all federal, state and local wage and hour laws and labor and employment laws.
br /emsp;emsp;bull;nbsp;nbsp;Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-in operations manual.
br /emsp;emsp;bull;nbsp;nbsp;Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.
br /emsp;emsp;bull;nbsp;nbsp;Performs other job-related duties as assigned or required.
br /br /ENVIRONMENT: Frequent exposure to heat and hot liquid shortening while cooking.
Frequent exposure to freezer when stocking food items.
Occasional exposure to extreme temperatures based on variable weather conditions.
br /br /QUALIFICATIONS AND JOB REQUIREMENTS:br /emsp;emsp;bull;nbsp;nbsp;High school diploma or equivalent required.
Advanced studies in business, restaurant management, or related fields are preferredbr /emsp;emsp;bull;nbsp;nbsp;Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervisionbr /emsp;emsp;bull;nbsp;nbsp;Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliancebr /emsp;emsp;bull;nbsp;nbsp;Knowledge of recruiting, interviewing and selection practicesbr /emsp;emsp;bull;nbsp;nbsp;Knowledge of federal, state and local health and sanitation laws and regulationsbr /emsp;emsp;bull;nbsp;nbsp;Leadership and supervisory practices and skillsbr /emsp;emsp;bull;nbsp;nbsp;Effective verbal and written communication skillsbr /emsp;emsp;bull;nbsp;nbsp;Basic accounting skillsbr /emsp;emsp;bull;nbsp;nbsp;Time management skillsbr /emsp;emsp;bull;nbsp;nbsp;Organizational skillsbr /emsp;emsp;bull;nbsp;nbsp;Problem solving, decision-making and conflict-resolution skillsbr /emsp;emsp;bull;nbsp;nbsp;Basic computer skillsbr /emsp;emsp;bull;nbsp;nbsp;Ability to work at least
General Manager
Customer service manager job in Douglas, WY
TITLE: General Manager REPORTS TO: District Manager PURPOSE: To manage an Arby's restaurant toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. RESPONSIBILITIES: 1. Insure restaurant is 100% staffed with quality Team Members.
2. Increase sales by providing outstanding product and service.
3. Write an effective work schedule each week and post it by 2PM on Friday.
4. Work Quarterback position lunch, dinner and weekends, monitoring quality of food and service.
5. Insure full implementation of new employee orientation and TMTP.
6. Review the performance of all Team Members, Shift Managers and Assistant Managers twice per year.
7. Execute Arby's Operational Systems daily to insure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
8. Purchase food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality.
9. Operate in accordance with established performance, profits and operating standards as set out in the OSM and Bentley-Miller Handbook.
10. Supervise and motivate Team Members, Shift Managers, Assistant Managers and Managers to perform to their highest possible level of ability.
11. Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
12. Maintain high standards of service throughout the operational day by demonstrating management by example.
13. Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits.
14. Insure all marketing plans are executed on time and accurately to build repeat customer visits.
15. Responsible for initiating and implementing approved Local Store Marketing ideas.
16. Review income statements and progress toward goals with the District Manager each period. Take action to solve problems as necessary.
17. Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
18. Continually help develop Assistant Managers and Managers in the operation of an Arby's restaurant and prepare them for General Manager responsibilities.
19. Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
20. Responsible for increasing sales and making a profit.
21. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
EDUCATION/EXPERIENCE:
Preferred:
* 1 year of experience as a General Manager in the restaurant or retail industries.
Call Center Manager
Customer service manager job in Casper, WY
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyService Manager
Customer service manager job in Casper, WY
Job DescriptionCome enjoy the Wyoming way of life! At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too!
BENEFITS AND PERKS
Competitive pay
Dental, vision, and health insurance offered
401K offered
Meal discounts
Paid vacation time
No state income tax
SUMMARY OF POSITION
Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.
REPORTING RELATIONSHIPS
Reports: Directly to General Manager
Internal: Extensive contacts with all levels of store personnel as well as all home office departments.
External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools
LEADERSHIP ABILITIES
Demonstrates principles actions, uses sound judgment and follow through on commitments.
Anticipates problems and issues and makes timely and sound decisions.
Demonstrates a passion and working knowledge of food, liquor, beer and wine.
Leads by example and maintains a guest first focus.
Sets and shares goals with team, monitors and tracks progress of goals.
Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement.
Clarifies roles, responsibilities, priorities and expectations.
POSITION ACTIVITIES AND TASKS
Assists the General Manager in planning and analyzing administration and operations manpower.
Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
Ensures proper management of the facility and equipment through preventive
Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourlys supervision.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Ensures the thorough training and development of non-exempt personnel directly supervised.
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depts. of 2 - 3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment.
Must be able to fit through openings 30 wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED:
Receives direction and training from Regional Manager as to the specific procedures and assignments.
EDUCATION LEVEL REQUIRED:
High school diploma; some college or degree preferred.
EXPERIENCE REQUIRED:
1 2 years managerial experience preferred, preferably in the food service industry
Disclaimer
This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.