Customer service manager jobs in Cathedral City, CA - 236 jobs

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $23.50 Maximum Salary: $33.60 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. Our site at Perris delivers extraordinary 3PL solution to a tech giant. The Customs Compliance Manager is responsible for overseeing and managing all aspects of customs and FTZ compliance for Perris Site. This role plays a critical part in protecting the company from regulatory risk, optimizing trade operations, and supporting supply chain strategies. If you have below qualifications please go ahead and apply ! * Minimum of 5 years of experience in global trade compliance, international logistics or customs compliance roles. * Experience with customs processes and Customs Valuation, import/export compliance, including customs regulations and international trade, Preferential & Free Trade Agreements. * EAR and ITAR experience. * Licensed Customs Broker, Certified Trade Compliance Specialist and/or Certified Customs Specialist preferred * Experience developing and implementing import/export compliance programs * Strong team working skills and preferably having experience in working with complex matrix teams in international arena. * Comfortable working in a fast-paced environment embracing changes every day. * Good analytical and problem solving skills, pro-active attitude. * Attention on details while understanding the big picture and impact of decisions. * People Management experience preferred * Familiarity with any ERP systems preferred About the Role How you will contribute * Act as the primary liaison for all FTZ-related communications with CBP (Customs and Border Protection) and internal stakeholders * Manage import activities, coordinating with customs brokers, vendors, carriers, and freight forwarders * Prepare and submit FTZ documentation, including, but not limited to: e214 Admissions, Weekly Withdrawals (CF3461/CF7501), Zone Transfers (CF7512), and Quarterly and Annual Reports * Oversee FTZ operations, including daily transactions, inventory reconciliation, and audit readiness * Understands the Harmonized Tariff Schedule (HTS) and ensure compliance with country-specific regulations * Understands partner government agencies (FDA, EPA, etc.) and manage compliance with trade programs (FTA, AD/CVD, Section 201/301/232, quotas) * Monitor U.S. imports for timely customs clearance and proactively resolve issues * Reconcile inventory records between internal systems and third-party FTZ platforms * Conduct internal audits and recommend process improvements * Review commercial invoices for outbound shipments to ensure accuracy and compliance * Maintain and update the FTZ Procedures Manual * Ensure complete and accurate FTZ recordkeeping for CBP audits and reviews * Support the logistics and compliance team with additional duties as assigned * Create and maintain instructions and documents processes in own responsibility area. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. The pay range for this role is 89,600.00 - 112,000.00 . About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Logistics, Supply Chain Manager, Supply Chain, Compliance, Supply, Operations, Legal

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines. Key Responsibilities: Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships. Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency. Lead one or more client service teams, coordinate resources and activities, and connect people to projects. Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget. Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results. Qualifications: Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field. 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development. Professional Engineer (PE) license. Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools. Demonstrated ability to provide excellent client service. Strong writing, editing, and research skills. Strong analytical and problem-solving abilities. Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential. The salary range for this position is anticipated to be $160,000 to $240,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

413 - Highland Park Starting Rate: $22.00/hr We are searching for an experienced Full-Time Service Manager - 413 Highland Park at 6060 Figueroa Street Highland Park, California, 90042 United States . Primary Duties and Responsibilities: This Full-Time Service Manager reports to the Store Manager and is responsible for maintaining service standards in the store. Performs management-assigned duties, which may include but may not be limited to implementation and management of the FAN customer service program, execution of corporate directives (e.g. action bulletins, product removals, etc.), maintenance of the store's break room (e.g. job postings, poster programs, iPad, cleanliness, etc.) review of mystery shop performance, front end management, and book keeping duties. Specific duties include, but are not limited to: * Offers friendly and courteous assistance to customers by providing them with store and product information (FAN Customer Service). * Communicates bulletin information to associates to ensure all that need to be aware of updates/changes are advised. * Monitors the front end ensuring service standards and procedures are being followed. * Operates a cash register, reviews price changes, promotional plans, bulletins, and communicates with associates regarding updates/changes. * Maintains store sections, as assigned. Orders, receives and stocks merchandise using proper equipment. Reviews invoices/load bills for accuracy. Stocks shelves, end stacks, displays and deli/freezer cases. Sets up promotional displays. * Performs basic bookkeeping duties. Records lost/damaged goods and store supplies using appropriate forms and data entry. Performs check out function at the end of each business day. Required Qualifications: One to three (1-3) years related experience and/or training; or equivalent combination of education and experience. Retail Management Certificate is desirable. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + The starting salary for this role is $70,304 annually, commensurate of experience. + Bonus: Eligible + Stock: Eligible + Stock Options: Eligible + Profit Sharing: Eligible + Bonus Plans: Eligible + Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) + Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) + Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: + Up to 40% off the base rate of any standard Hertz Rental + Medical, Dental & Vision plan options + Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) + Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you'll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You'll collaborate with different departments to streamline operations, resolve challenges, and ensure every customer interaction reflects our commitment to outstanding service. This role offers the opportunity to lead with purpose, grow professionally, and make a meaningful impact on how we serve our customers. Responsibilities Team Leadership & Development: Lead, mentor, and coach CSRs to meet performance goals and uphold service standards. Conduct regular feedback sessions, goal setting, and performance reviews. Operational Oversight: Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and profile issues. Monitor team metrics and implement improvement plans as needed. Escalation Management: Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters. Cross-Functional Collaboration: Partner with internal departments (such as product, sales, support) to streamline processes and enhance the customer experience. Process Improvement & Reporting: Analyze service metrics, identify trends, and recommend improvements. Prepare detailed reports for senior management. Requirements 5+ years of professional experience in a similar position, supporting similar responsibilities Demonstrated leadership capabilities with sound judgment and effective decision-making skills Highly team-oriented with a strong commitment to achieving shared goals and driving collective success A strong focus on customer satisfaction and the ability to foster a customer-centric culture within the team Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support Bachelor's degree in business or related field Recommended Qualifications Experience or training in leadership to guide and motivate the team towards achieving their goals #LI-LW1 #LI-Onsite

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Store - PALM DESERT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone. If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us! About the Role: As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position. You'll be responsible for: Opening and closing the car wash according to GO's standard operating procedures. Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales. Guiding vehicles safely into the car wash and educating customers on our wash process. Maintaining the cleanliness and functionality of the site to deliver a superior customer experience. Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention. Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts. What You Bring: A positive, outgoing attitude and a passion for sales and leadership. Strong customer service skills, with the ability to connect with customers and promote our membership packages. Ability to handle day-to-day site operations and resolve customer issues independently. Willingness to learn and grow into a leadership role by working closely with site managers. Energy and stamina to stand, move, and engage with customers and teammates for extended periods. Basic Requirements: Must be at least 16 years old. Must be legally authorized to work in the U.S. Previous experience in customer service and/or sales preferred. Ability to lift 25 lbs and work in outdoor conditions for long periods. Why You'll Love Working Here: We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy: Health benefits, 401(k), and paid time off. Free car washes. Opportunities to advance into leadership roles, including Team Leader positions. Sales training and leadership coaching to help you grow and succeed. Compensation: Our Customer Service Leads generally earn $19.00 per hour, which includes base pay of $17.00/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more! To learn more about us, visit ****************** GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone. If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us! About the Role: As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position. You'll be responsible for: Opening and closing the car wash according to GO's standard operating procedures. Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales. Guiding vehicles safely into the car wash and educating customers on our wash process. Maintaining the cleanliness and functionality of the site to deliver a superior customer experience. Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention. Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts. What You Bring: A positive, outgoing attitude and a passion for sales and leadership. Strong customer service skills, with the ability to connect with customers and promote our membership packages. Ability to handle day-to-day site operations and resolve customer issues independently. Willingness to learn and grow into a leadership role by working closely with site managers. Energy and stamina to stand, move, and engage with customers and teammates for extended periods. Basic Requirements: Must be at least 16 years old. Must be legally authorized to work in the U.S. Previous experience in customer service and/or sales preferred. Ability to lift 25 lbs and work in outdoor conditions for long periods. Why You'll Love Working Here: We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy: Health benefits, 401(k), and paid time off. Free car washes. Opportunities to advance into leadership roles, including Team Leader positions. Sales training and leadership coaching to help you grow and succeed. Compensation: Our Customer Service Leads generally earn $19.00 per hour, which includes base pay of $17.00/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more! To learn more about us, visit ****************** GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.

602 Case Services Manager (CSM) GENERAL STATEMENT OF FUNCTIONS The CSM responsibilities include oversight of the Case Management Systems to ensure the quality, completeness and timeliness of EXCEED case management services and the implementation of Person Centered Planning. The CSM will assess staff capabilities and provide training based on identified needs and industry and systems changes. SPECIFIC DUTIES Provide Training to program staff on documentation, tracking, service plan development and implementation of Person Centered services. Monitors the implementation of Person Center Planning and Process Attends on site program meetings Reviews client files for completeness and timeliness of services Ensures compliance with all regulatory standards and company policies. Attends Support Team meetings as needed or requested Develop an annual training plan and calendar with Program Management Participate in the initial training and orientation to the program of staff and clients Periodic reviews client notes and tracking to assess staff capabilities and training needs Acts as a liaison between EXCEED, Funders and other stakeholders as needed. Keeps CEO and Program Management informed regarding service delivery issues and needs Holds quarterly meetings with Service Team Coordinators to provide information, discuss issues and ensure uniformity of the case service system Assists in collection and monitoring Program Outcome data relevant to case service delivery Tracks referrals received and monitors progress Assists the program Management and Service Team Coordinators to develop strategies and plans for improvement when weaknesses or deficiencies are found. Provides input to the Annual Planning Process Attends monthly Day Program Meetings Provides a quarterly report to the CEO regarding the overall quality, effectiveness and efficiency of the case management system and makes recommendations for corrective action if needed Acts as the chair or co-chair of the Quality Assurance Committee May represent EXCEED at community events and funder/referral agency meetings Requirements QUALIFICATIONS, EDUCATION AND EXPERIENCE 21 years or older Valid California Driver's License Acceptable driving record State minimum required automobile insurance CPR and First Aid Certification within 30 days of employment English grammar and writing skills sufficient to do documentation and report preparation Ability to do crisis intervention counseling Ability to develop curriculum and objectives, evaluate physical, academic and psychological needs and develop rapport with funding sources, staff and all other persons significant in clients' welfare Bachelor's Degree in a Behavioral Science or related field, or equivalent in education and experience in behavioral management program design and implementation Knowledge of programs dealing with developmental disabilities One (1) years of management experience at mid-level (preferred) Three (3) years' experience in related field PHYSICAL ABILITIES Ability to sit, stand, and walk for extended periods of time Ability to perform fine motor tasks such as typing, writing, filing, and handling paperwork Ability to lift and carry up to 25 pounds Sufficient balance to navigate busy work areas Adequate vision and hearing to communicate effectively with staff, clients, and employers MENTAL ABILITIES Ability to prepare reports and summaries and demonstrate basic organization and time-management skills Basic math skills to support financial tracking and funder reporting Professional demeanor with the ability to communicate confidently REPORTING RELATIONSHIP Reports to CEO SUPERVISES Provides direct supervision to the Intake and Client Data Systems Coordinator. Collaborates closely with Program Managers in all departments to ensure effective support of case management activities by Service Team Coordinators and other direct support staff. POSITION CLASSIFICATION Exempt NORMAL WORK SCHEDULE Monday through Friday schedule during standard business hours, with flexibility and availability required as needed to meet business and emergency operational needs.

Description and Essential Functions Connected By Amazing Employees The City of Murrieta is accepting applications for the position of Parks & Community Services Managerto fill one (1) current vacancy in our Community Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. POSITION After 32 years of dedicated service to the City of Murrieta, the Parks and Community Services Manager is retiring, leaving a legacy of exceptional public service and community impact. Building upon this strong foundation, the City seeks a forward-thinking leader with extensive parks and community services experience and a passion for advancing the Murrieta Community Services Department's vision of creating community through people, parks, and programs. The Department has recently completed a Parks Master Plan and Trails Master Plan and operates under a comprehensive Strategic Plan. The selected candidate will lead a dynamic department supported by outstanding staff, well-established special events, and highly regarded youth and senior centers. DESCRIPTION Under general direction, plans, organizes, oversees and manages the staff and operations of the Parks and Community Services Division, including recreation facilities and programs, special events, facility rentals, parks, and open spaces; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Community Services Director in areas of expertise; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Community Services Director. Exercises direct supervision over supervisory, technical, and administrative support staff through subordinate levels of supervision. CLASS CHARACTERISTICS This is a management classification responsible for planning, organizing, and managing the staff, operations and activities of the Parks and Community Services Division. Incumbents are responsible for performing diverse, specialized and complex work involving significant accountability and decision-making responsibilities, which include division budget administration, program evaluation and recommendation and implementation of policies, procedures, goals, objectives, priorities and standards for the City's community services programs. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations to enable qualified individuals to perform the position's essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role's overall responsibilities. * Plans, manages, and oversees the daily functions, operations, and activities of the Parks and Community Services Division including recreation facilities and programs, special events, facility rentals, parks, open spaces, and contracted services * Participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures * Participates in the development, implementation, and administration of the division budget; determines funding needed for staffing, equipment and supplies; ensures compliance with budgeted funding * Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement * Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees on performance issues; recommends and implements discipline and termination procedures * Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality * Participates in the planning, design, development, negotiation and implementation of Capital Improvement Projects (CIP) for existing and proposed facilities; meets with consultants on project development and design; reviews conceptual designs and working drawings; oversees the work of contractor and negotiates change orders; accepts turnover documents from contractors * Coordinates the formation of Landscaping and Lighting Districts (LLD's) for developers requesting the dedication of common area landscape and lighting for the City to perform ongoing maintenance; performs all administrative and fiscal coordination tasks and document preparation associated with the formation of the LLD's ensuring compliance with public hearings and voting processes * Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards * Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate * Serves as a liaison for assigned functions with other City departments, divisions and outside agencies; provides staff support to commissions, committees and task forces as necessary * Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of recreation programming and natural resource management; researches emerging products and enhancements and their applicability to City needs * Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval * Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action * Directs the establishment and maintenance of working and official division files * Ensures staff compliance with City and mandated safety rules, regulations, and protocols * Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered qualifying. A typical way to obtain the required qualifications includes: Required: * Equivalent to a bachelor's degree from an accredited college or university with major coursework in recreation administration, public or business administration, or a related field * Five (5) years of increasingly responsible management and/or administrative experience in parks and recreation program administration, of which two (2) years should be in a management capacity LICENSES AND CERTIFICATIONS Ability to travel to meetings, trainings, site visits, and special events throughout the City may be required. Employee must have access to reliable transportation as needed SPECIAL REQUIREMENTS Must successfully complete a comprehensive background investigation, which includes a state and federal fingerprint-based background check (Live Scan), driving records screening, and a non-safety pre-employment physical and drug screening exam. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF * Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management * Principles and practices of budget development and administration * Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures * Principles and practices of leadership * Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility * Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility * Principles and practices of contract administration and management * Community cultural and socio-economic demographics as it relates to recreation programming * Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs through community participation * Principles and practices of park planning and design * Recreational, cultural, age-specific, and social needs of the community * Complex arithmetic and statistical techniques * Principles and practices of project and program management * Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations * Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division * Methods and techniques of preparing technical and administrative reports, and general business correspondence * City and mandated safety rules, regulations, and protocols * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff ABILITY TO * Plan, organize, oversee and manage the staff and operations of the Parks and Community Services Division * Develop and implement goals, objectives, practices, policies, procedures, and work standards * Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner * Provide administrative, management, and professional leadership for the division * Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed * Evaluate and develop improvements in operations, procedures, policies, or methods * Develop, plan, coordinate, and implement a variety of recreational programs and facilities suited to the needs of the community * Negotiate and administer contracts * Manage and monitor complex projects ensuring compliance with project specifications and budgets * Make accurate arithmetic, financial, and statistical computations * Prepare clear and concise reports, correspondence, policies, procedures, and other written materials * Research, analyze, and evaluate new service delivery methods, procedures, and techniques * Analyze, interpret, summarize, and present technical information and data in an effective manner * Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports * Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals * Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems * Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments * Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at******************* SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. SPECIAL EMPLOYMENT REQUIREMENTS The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 120,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 53 parks, and 1,300 acres of parks, trails, and open space, it is consistently ranked the top place to live in SW Riverside County. With a dynamic business environment, one of the lowest unemployment rates in the state, and a high median income. Murrieta offers its residents an exceptional quality of life in an engaged and connected community. FLSA Status:Exempt Organization:Management Professional & Confidential Adopted: 6/20/2018 THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance. Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future.

About the Company: We are Solara Home Energy, a rapidly growing alternative energy company specializing in solar solutions for new home construction. We're passionate about delivering quality, reliability, and an outstanding homeowner experience. If you're an organized, independent problem-solver with a strong customer mindset and technical aptitude, we'd love to hear from you. Check out our website! GoSolara.com About the Role: This position is primarily office-based, providing operational and administrative support while overseeing the day-to-day activities of field technicians. Although most responsibilities can be performed from the office, the role requires periodic travel to job sites and field locations to conduct inspections, support teams, observe work quality, address escalated issues, and maintain strong communication with field staff. Travel may include both scheduled visits and occasional short notice needs depending on project demands. Reliable transportation and the ability to visit active job sites are essential. Key Responsibilities: Facilitate and manage field service techs to commission PV systems post-installation, ensuring safe activation and proper functionality. Facilitate internal final inspections of solar system installations to verify workmanship, code compliance, and readiness for activation. Respond to service and warranty requests from homeowners and builders. Troubleshoot system performance issues, perform basic repairs or coordinate resolutions with subcontractors. Clearly communicate system operations and maintenance expectations to homeowners. Maintain detailed records of activations, service visits, findings, and resolutions in CRM or service platform. Ensure all work complies with safety protocols and building/electrical codes. Act as a field representative of Solara, delivering a professional, friendly experience for homeowners. Regularly travel between active communities and job sites within assigned territory. Identify and report trends or recurring issues to internal teams for quality improvement. Other duties as assigned. Minimum Qualifications: Must have experience with Enphase, Tesla, and SolarEdge monitoring platforms with ability to generate and manage customer profiles. Must have experience managing online calendar programs (e.g., Outlook Calendar). Must have experience in CRM, ERP, or similar operations management software. Proficient in Microsoft Suite, digital communication, etc. High school diploma or equivalent. 2+ years of experience in residential solar installation, commissioning, or warranty/service. Strong understanding of solar PV system components and performance testing. Familiarity with single-family new construction environments and timelines. This position may require operation of a company vehicle. Valid driver's license with clean Motor Vehicle Record (MVR). See below for MVR requirements Skills / Knowledge / Abilities: Must have experience with Enphase, Tesla, and SolarEdge monitoring platforms with ability to generate and manage customer profiles. Confident in solar system troubleshooting, inverter configuration, and performance validation. Excellent communication skills with homeowners, site supers, and internal teams. Organized and detail-oriented with strong documentation habits. Able to read and interpret installation drawings, one-line diagrams, and manufacturer specs. Knowledge of applicable NEC, building, and safety codes. Comfortable using mobile tools/apps for service documentation. Ability to lift 50 lbs., work in attics and tight spaces, and maneuver job sites safely Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) with Company Match Paid Holidays (6) PTO Accrual Sick Leave Weekly Pay Phone Reimbursement Motor Vehicle Record (MVR) Requirements: Acceptable Driving History Criteria Eligibility is determined based on the driver's Motor Vehicle Record (MVR) and subject to insurance carrier approval. Violation Classifications: Type A Violations (Major Offenses) Driving While Intoxicated (DWI), Operating While Intoxicated (OWI), or Operating Under the Influence (OUI) Driving with a suspended or revoked license Refusing a substance test Reckless or careless driving Hit and run / leaving the scene of an accident Eluding a police officer Aggravated assault or any felony involving a motor vehicle Type B Violations (Significant Offenses) At-fault accident License suspension related to moving violations Financial responsibility violations Failure to report an accident Permitting an unlicensed person to drive Speeding 20 mph or more over the posted limit Driving with an open container Improper or excessive loads Type C Violations (Minor Offenses) Speeding (less than 20 mph over the limit) Seat belt violations Failure to yield Improper lane change Failure to obey traffic signal or sign Use of a mobile communication device while driving Illegal passing of a school bus Violation and Exclusion Criteria: Drivers are ineligible for Company driving privileges and insurance coverage if, within the preceding 36 months, they meet any of the following: One (1) or more Type A violations Two (2) or more Type B violations Three (3) or more Type C violations One (1) Type B violation in combination with two (2) Type C violations

OPEN NOW With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today! Benefits Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Free Strayer University College Courses to Earn a 4-Year Degree Paid Vacation Paid Training Paid Sick Leave Employee Vehicle Purchase Program Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications A minimum of 3 years of experience as a service manager Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description About our Company Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: We are a Trip Advisor Top 10 Hotel in the U.S. and our 90 room boutique Hotel boast stunning views of our beautiful Temecula Wine Country ranch. We are seeking an experienced Hospitality Services Manager to manage the day-to-day operations of the hotel including front desk, bell, valet, concierge, PBX, night audit, housekeeping and food and beverage in addition to hiring, training and retaining a highly motivated staff. The Hospitality Services Manager will provide guests with a quality, consistent, and friendly hotel experience which exceeds their expectations during every visit. Compensation: $70,000 - $75,000 annually DOE Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Essential Duties and Responsibilities STANDARDS AND POLICIES : Ensure the safety of guests and associates. Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Assess safety procedures and update as necessary. Understand and adhere to environmental standards set by the hotel Understand and adhere to the Ponte values and service standards. Perform any other duties as requested by the Hotel Manager GUEST RELATIONS: Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences. Ensures guests are satisfied with outcome. Be familiar with hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services including costs and location. Assist Hotel Manager with handling guest incident reports and associates accident reports. Complete documentation and follow up on any action items. Assist with Developing and being familiar with all hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services, including costs and location. Report food and beverage disputes (including disputed charges and guest complaints) to Hotel Manager and food and beverage manager. Resolve the concern to ensure the guest is satisfied. GUEST ROOMS: Coordinate with Housekeeping on a daily basis. Verify status of rooms to ensure they are ready for check in. Coordinate with Maintenance. Coordinate daily room assignments according to special events, hotel occupancy, guest requests, etc. Inspect VIP rooms. Ensure “Special Event” Bride and Groom rooms are reserved according to contract. Ensure special requests are confirmed. FOOD AND BEVERAGE: Coordinate with food and beverage department regularly to verify the department is prepared to exceed guest's expectations. Step in as a support member when needed. Coordinate with leadership team to ensure department and company policies are being followed. Assist with staff training as needed Communicate with guests and assist with special requests related to food and beverage as needed. Follow up on health department related reports and assist in addressing concerns as needed. DEPARTMENT STAFFING, TRAINING AND MANAGING: Assist with developing and maintaining the training program and train Guest Service Supervisors, Front Desk Agents and Bell Persons/Valet to properly onboard new associates. Ensure associates have met standard based on graded assessments. Develop and maintain concierge information to ensure associates may utilize the appropriate resources when assisting guests. Understand and train staff members on ADA regulations. COMMUNICATIONS: Ensure that all staff members are kept informed of property activities and status changes. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. ADMINISTRATION AND MANAGERIAL: Prepare agenda for and execute associate staff meetings. Complete and review daily MOD report, take action as needed. Review daily arrivals list and pass downs with guest services supervisors and front desk agents. Fill in where needed to maintain service standards and efficient operations. Participate in Management Meetings as needed. Complete monthly safety inspections and make corrections as necessary. Monitor quality and standards by participating in periodic overnight stays. Provide feedback and suggestions. Review Group Resumes and communicate with sales and marketing regarding groups. Ensure Front Desk Associates are informed of group needs and prepared for group arrivals and departures. Ensure labor schedule is focused around group. Follow up on guest requests to ensure completion. Know Housekeeping Department's basic functions. Step in to inspect rooms as needed. Assist in overseeing the housekeeping department in the Housekeeping Manger's absence as needed. Reconcile and confirm Online Travel Agent (OTA) reservations and verify billing is correct, submit to Hotel Manager for invoice approval. Ensure reservations are coded properly to ensure proper accounting of rates and OTA type. Understand and uphold the AAA - Four Diamond rating guideline. Contribute to and attend weekly operations meeting. Complete facility property walks with operations team. Communicate and delegate task items for areas of attention. Create associate work schedule based on labor budget and forecasted occupancy. Be familiar with corporate accounts and ensure reservations and billing is set up appropriately. Create associate work schedule based on labor budget and forecasted occupancy Create and implement special packages in collaboration with Hotel Manager and Marketing Manager. Build package in to PMS and monitors its availability. Review time cards and labor reports. Submit to accounting weekly. Ensure labor hours and associate scheduling meet labor laws. With guidance from Hotel Manager, monitor room rates and availability and make changes where needed (i.e. removing 2-night stay requirements and restricting discounts as needed). Actively look for ways to improve operation and guest satisfaction, focusing on excellence. Propose a concise plan of action for improvements and implement with approval from Hotel Manager. Knowledge, Skills and Abilities: Ability to provide direction to associates and treat all associates and guests in a respectful manner. Strong ability to multi-task, teach and deliver high levels of customer service. Exhibits integrity (honesty and truthfulness) and takes responsibility for own actions. Has attention to detail. Has natural instincts and insight for finding the best solution to unclear situations. Must have a minimum of three years of hotel experience. Strong verbal and written communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation and actively connect with others. Energetic and takes initiative. Ability to make quick and sound decisions. Computer skills with Microsoft Word and Excel. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

USS: Operator Services-(Full-Time, Nights) - Job Summary: The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed. Education and Experience: Associate's degree required or an additional two years of experience required in lieu of degree. Minimum two years experience in a call center setting or related area required, preferably in a healthcare setting. Minimum one year of supervisory experience preferred. Knowledge and Skills: Able to keyboard 40 wpm. Broad knowledge and understanding of Call Center operational systems, equipment, and tasks. Excellent Customer Service skills. Ability to speak clearly and professionally both verbally and in writing. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: None.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: The starting salary for this role is $70,304 annually, commensurate of experience. Bonus: Eligible Stock: Eligible Stock Options: Eligible Profit Sharing: Eligible Bonus Plans: Eligible Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone. If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us! About the Role: As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position. You'll be responsible for: Opening and closing the car wash according to GO's standard operating procedures. Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales. Guiding vehicles safely into the car wash and educating customers on our wash process. Maintaining the cleanliness and functionality of the site to deliver a superior customer experience. Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention. Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts. What You Bring: A positive, outgoing attitude and a passion for sales and leadership. Strong customer service skills, with the ability to connect with customers and promote our membership packages. Ability to handle day-to-day site operations and resolve customer issues independently. Willingness to learn and grow into a leadership role by working closely with site managers. Energy and stamina to stand, move, and engage with customers and teammates for extended periods. Basic Requirements: Must be at least 16 years old. Must be legally authorized to work in the U.S. Previous experience in customer service and/or sales preferred. Ability to lift 25 lbs and work in outdoor conditions for long periods. Why You'll Love Working Here: We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy: Health benefits, 401(k), and paid time off. Free car washes. Opportunities to advance into leadership roles, including Team Leader positions. Sales training and leadership coaching to help you grow and succeed. Compensation: Our Customer Service Leads generally earn $19.00 per hour, which includes base pay of $17.00/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more! To learn more about us, visit ****************** GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.