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Customer Service Manager Jobs in Central Point, OR

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  • Store Manager

    Tractor Supply 4.2company rating

    Customer Service Manager Job 47 miles from Central Point

    The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) As a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. Delivering on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. Schedule, organize, and plan daily activities for team members to ensure efficient store operations. Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition. Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems. Learn how to create a desirable work environment through promotions, recognition, and empowerment. Problem solving and conflict resolution for both team members and customers. Learn sales and profit management - accountable for achieving top and bottom line. Promote a safe and productive work environment Manage the daily merchandise flow to ensure adequate in-stock and inventory controls. Learn the process of organizing merchandise resets to company specifications on a periodic basis. Implementing and sustaining merchandise presentation per company standards. Evaluating competitive environment and working with Operations and Merchandising teams to ensure quality and performance. PAPERWORK: Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports. Train to do periodic sales forecasting, payroll analysis and budget review. Train on documentation of team member evaluations and corrective action. INVENTORY: Train on managing periodic price changes. Train on communicating inventory needs to buyers and distribution centers. Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems. SPECIAL PROJECTS: Learn how to coordinate and conduct special sales events. Train to assist District Manager and other Store Managers in solving district issues and support operational needs. Community involvement. TEAM MEMBER RELATIONS: Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”. Learn how to address team member issues and concerns, working with HR team when necessary. Learn how to assess and develop team members for advancement within the organization. BUDGET/AUDITING Train to be responsible for budgeting and sales forecasting. Learn how to be responsible for auditing store processes. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: High school diploma, Bachelor's degree in Agricultural-Science or Business related field preferred. Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities Must have valid driver's license if you drive for company business. Process information and merchandise through system and POS Register system. Read, write, and count to accurately complete all documentation. Freely access all areas of the store including selling floor, side lot, stock area, and register area. Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register. Move and transfer merchandise generally weighing 0-50 lbs. throughout the store. Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall. Work a minimum of 52 hours per week. Stand and walk for long periods of time often up to four hours straight without a break. Travel to other store locations and to company functions. Working Conditions Normal office working conditions Physical Requirements Standing (not walking) Sitting Walking Kneeling/Stooping/Bending Reaching overhead Driving a vehicle Lifting up to 50 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
    $32k-49k yearly est. 4d ago
  • Customer Service Manager

    Hobby Lobby International 4.5company rating

    Customer Service Manager Job 5 miles from Central Point

    14754BR **Customer Service Manager** Medford Oregon **New opportunity available for a Customer Service Manager.** The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. **Responsibilities:** * Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service **Starting full-time range - $19.25 - $20.25 per hour** Job Description - Requirements * Excellent Customer Service Skills * Basic Computer Skills * Desire To Learn * Trustworthy And Dependable * Super Friendly * Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. **Full-Time Benefits include:** * Competitive Wages * Medical, Dental and Prescription Benefits * 401(k) Program with Company Match * Paid Vacation * Sick / Personal Pay (SPP) * Employee Discount * Life Insurance and Long Term Disability Insurance (LTD) * Flexible Spending Plan * Holiday Pay **Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.** **For reasonable accommodation of disability during the hiring process call .** Job Title Customer Service Manager Address 1 3639 Crater Lake Hwy Zip Code 97504 Department Hobby Lobby Stores ** Customer Service Manager | Hobby Lobby Careers**
    5d ago
  • Customer Service and Retention Manager, Full Benefits

    Insurance Lounge, LLC

    Customer Service Manager Job 21 miles from Central Point

    Job Description: Customer Service & Retention Manager Company: Insurance Lounge About Us: At Insurance Lounge, our mission is to make insurance easier to purchase and understand for consumers. Our employees are the driving force behind this mission, ensuring that our customers receive the best possible service without the pressure of commission-based sales. As the first interactive retail insurance store, we offer a unique hybrid model that combines the ease of online insurance shopping with the personalized service of a traditional insurance office. Key Advantages of Insurance Lounge: · Open 7 days a week · Non-commissioned sales staff focused on customer needs · Access to over 100 different insurance carriers · Options to shop and quote on your own or with a licensed agent · One of the nation's fastest-growing agencies Position Summary: Insurance Lounge is seeking an experienced Customer Service & Retention Manager to lead our team at the Grants Pass, OR location. This role requires a combination of management experience, insurance industry knowledge, and exceptional customer service skills focusing on customer service and retention. The ideal candidate is comfortable with technology, possesses strong communication skills, and has a positive attitude. Primary Responsibilities: · Review and analyze company performance, proposing plans to address any issues · Review customer retention metrics and develop strategies to improve retention · Oversee and participate in client interactions, ensuring high levels of customer satisfaction · Supervise the customer service team, addressing any issues that arise · Set individual and team goals for the customer service team and conduct performance reviews · Identify training needs within the team and conduct necessary training, focusing on sales and communication . Insurance Lounge App client utilization and support · Greet clients and handle client requests both in-store and over the phone when necessary · Support agents with appointments, renewals, service and new sales · Stay informed about insurance products and sales processes · Build a strong local network through excellent customer service and referrals Benefits: · Group health benefits · 401k with company match · Paid time off and paid holidays · Fun and energetic work environment · Relocation bonus provided, if relocating Locations: Insurance Lounge has five locations across Oregon: Medford, Grants Pass, Eugene, Beaverton, and one in Henderson, Nevada. How to Apply: Please visit ****************************** to learn more about us and submit your application. We look forward to having you join our team and help us make insurance easier for everyone!
    $41k-74k yearly est. 60d+ ago
  • Pt Customer Experience Manager

    Michaels 4.2company rating

    Customer Service Manager Job 5 miles from Central Point

    Store - MEDFORD, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed + Assist with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development + Serve as Manager on Duty (MOD) + Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others + Acknowledge customers, help locate the product and provide solutions + Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget + Manage and execute the shrink and safety programs + Cross train in Custom Framing selling and production + In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires:** + Retail management experience preferred **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (************************** and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (************************************ , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
    $42k-76k yearly est. 19d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer Service Manager Job 5 miles from Central Point

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Must possess a valid state driver's license; some license restrictions may prohibit a candidate from being eligible for this position Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $30k-39k yearly est. 16d ago
  • Plant Manager

    Timber Products Co 4.5company rating

    Customer Service Manager Job 5 miles from Central Point

    Responsible for overall plant operations. Supports the Company in meeting its production goals by managing the daily operations of the facility including scheduling shifts and employees, monitoring production and quality, maintenance, shipping, and recommending and planning changes and upgrades in the mill to remain competitive. Ensures a safe and efficient work environment by communicating and managing Company established SAFETY, quality, process reliability, production, and human resource policies. MAJOR TASKS: * Manages the day-to-day functions of the Leadership Team by guiding and mentoring their leadership development and peer to peer interactions. Team development is an essential responsibility of the Manager by building both personal and team growth. Manages production activities from raw material receiving to order shipment from the facility. Ensures adequate staff are scheduled, trained, and working to meet Key Process Indicators (KPI's) and functional production goals. Uses continuous improvement tools and concepts to move the operation forward in SAFETY, quality, productivity and superior customer service. * Directly manages all supervisors and has overall management responsibility for plant operations and all mill employees. Employee management responsibilities include areas such as training, scheduling, employee relations, conflict resolution, issuing discipline and conducting performance evaluations. Directs and leads employees to ensure maximum production efficiencies, minimal equipment downtime for maintenance and repair, and product quality assurance. * Ensures that all Company and OSHA safety standards are being followed to provide a safe work environment for all employees and visitors. These efforts include standardization of activities across the TP enterprise. * Monitors and assesses product quality and appearance. Works with staff to develop, improve, and implement quality control procedures that align with Customer Centric metrics. Oversees First Article activities and employee training programs to maintain and improve quality and consistency. * Ensures compliance with all Federal, State and Company policies, including environmental regulations. * Works with sales on customer service, new products, and on-time shipment requirements. * Leads Plant efforts for capital project identification and implementation. This includes but is not limited to design, SAFETY considerations, functional placement, and startup. * Works with the Finance Department to develop financial statements, capital plans, and production reports to provide recommendations for future capital requirements, product costing, upgrades, equipment changes, and staffing. * Completes administrative reporting related to production, scheduling, quality control, inventory, maintenance, personnel actions, timekeeping and SAFETY.
    $80k-128k yearly est. 44d ago
  • Sales & Service Manager

    Gills Point S Tire & Auto

    Customer Service Manager Job 5 miles from Central Point

    Job DescriptionDescription: Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. The Sales & Service Manager is critical in driving our sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Sales Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding. RESPONSIBILITIES to include, but are not limited to: Overseeing and providing leadership to the other service advisors. Training new advisors on proper procedures. Coordinating and managing the workflow in the service area. Assigning tasks to other technicians to ensure efficient and timely completion of work. Conducting quality control inspections to ensure that all services meet established standards. Addressing and resolving any issues or concerns related to the quality of work. Handling more complex customer inquiries or issues. Providing expertise and recommendations to customers regarding services. Ensuring that safety protocols and guidelines are followed by all technicians. Conducting regular safety meetings and promoting a safety-conscious work environment. Addressing and resolving the more complex technical issues related to services. Collaborating with other leads/management to troubleshoot challenging problems. Identifying opportunities for process improvement and efficiency in service operations. Responsible for implementing new procedures or best practices as appropriate. Collaborating with management to provide input on service operations, performance evaluations, and team development. Requirements: High School Diploma or Equivalent Technical or vocational training courses in automotive repair, tire technology, or a related field a plus TIA certification with company support and assistance Valid driver’s license and acceptable driving record required 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians. Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). The ability to upsell services and products based on vehicle condition and customer needs We offer: Paid time off Stable working hours Excellent Training – with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match
    $56k-94k yearly est. 32d ago
  • Sales & Service Manager

    Gillspointstire

    Customer Service Manager Job 5 miles from Central Point

    The Sales & Service Manager is critical in driving our sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Sales Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding. RESPONSIBILITIES to include, but are not limited to: * Overseeing and providing leadership to the other service advisors. * Training new advisors on proper procedures. * Coordinating and managing the workflow in the service area. * Assigning tasks to other technicians to ensure efficient and timely completion of work. * Conducting quality control inspections to ensure that all services meet established standards. * Addressing and resolving any issues or concerns related to the quality of work. * Handling more complex customer inquiries or issues. * Providing expertise and recommendations to customers regarding services. * Ensuring that safety protocols and guidelines are followed by all technicians. * Conducting regular safety meetings and promoting a safety-conscious work environment. * Addressing and resolving the more complex technical issues related to services. * Collaborating with other leads/management to troubleshoot challenging problems. * Identifying opportunities for process improvement and efficiency in service operations. * Responsible for implementing new procedures or best practices as appropriate. * Collaborating with management to provide input on service operations, performance evaluations, and team development. Requirements * High School Diploma or Equivalent * Technical or vocational training courses in automotive repair, tire technology, or a related field a plus * TIA certification with company support and assistance * Valid driver's license and acceptable driving record required * 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. * Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. * Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians. * Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. * Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. * Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). * The ability to upsell services and products based on vehicle condition and customer needs We offer: * Paid time off * Stable working hours * Excellent Training - with opportunities for training and career advancement * Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days * Competitive wages * 401(k) savings plan with company match
    $56k-94k yearly est. 17d ago
  • Pt Customer Experience Manager

    Michaels Stores 4.3company rating

    Customer Service Manager Job 5 miles from Central Point

    Store - MEDFORD, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $32k-40k yearly est. 24d ago
  • Service Leader

    Chipotle 4.4company rating

    Customer Service Manager Job 5 miles from Central Point

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** * In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: * Making sure great tasting, high quality food is served * Helping to resolve food quality issues * Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed * Helping to resolve customer incidents and working to ensure positive customer experiences * Helping to monitor crew breaks, shift changes, shift meetings, and line schedules * Developing and cross training all front of house Crew * Assisting with Crew performance reviews * Developing future Service Leaders * Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork * Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary * Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** * Be able to understand and articulate Chipotle's Food With Integrity philosophy * Have knowledge and experience of cash handling policies and procedures * Have knowledge of Food Safety and health department matters * Have familiarity with office paperwork * Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location * Have a high school diploma * Have restaurant experience **WHAT'S IN IT FOR YOU** * Tuition assistance (100% coverage for select degrees or up to $5,250/year) * Free food (yes, really FREE) * Medical, dental, and vision insurance * Digital Tips * Paid time off * Holiday closures * Competitive compensation * Opportunities for advancement (80% of managers started as Crew) **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit . *Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.* *Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact* *ADAaccommodations@chipotle.com* *if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.*
    $27k-43k yearly est. 4d ago
  • Sales and Service Manager - Grant's Pass, OR

    New System Laundry

    Customer Service Manager Job 21 miles from Central Point

    We Offer Route Managers: - Medical, Dental, Vision and Life Insurance - $65k base salary plus commission - Paid holidays, paid time off - 401K - A fun work environment - Advancement opportunities and exciting incentives. We are looking to add an honest, hardworking, organized, customer service driven, team player, Sales & Service Manager to lead our current growth trajectory in the Grants Pass, OR area. This exciting position has great opportunity for growth. As a Sales & Service Manager, you will collaborate with nearby service and sales teams to call on new customer prospects, sell agreements for long term service and provide high level service to existing customers in the area. Most of your workday would be spent out on trucks, visiting customers and prospects, handling high level customer service and logistics details. Your office is the city! Enjoy a productive and energetic workday filled with delighting customers and being an integral support to the best the town has to offer. You will be able to take pride in your work as the go-to person for resolving customer requests, advising customers on new items to enhance their locations, being proactive to anticipate their needs, and making a real impact on company and personal growth. We Require: * 2 years customer service and sales experience * Industry experience preferred * Good driving record * Ability to lift up to 50 lbs. * Excellent organization, multitasking skills and resourcefulness * A friendly personality with good communication skills and a strong customer focus mentality * Understanding of workplace safety standards and the ability to promote and uphold them * Willingness to work up to 50 hours per week * Relevant references * Mandatory to Have Fun and Make $! The Grants Pass Area Sales & Service Manager reports to the Oregon Service Manager and the Director of Service. The mission of the Sales & Service Manager is to take pride in developing a strong, well-functioning team of Customer Service Representatives and hold them accountable to meet their goals of providing accurate, efficient, and friendly service while building account volume through organic sales. A successful Route Manager must be able to communicate effectively across multiple departments to manage accounts, retain customers, promote products, and build accounts. Route managers spend their days out on the trucks with their team, training, and coaching, assisting with sales, auditing routes, running routes independently as needed, with some office hours as well. If interested, please complete the application today! Thank you and we look forward to talking with you.
    $65k yearly 16d ago
  • Dunsmuir Elementary Business Manager/HR

    California Department of Education 4.4company rating

    Customer Service Manager Job 48 miles from Central Point

    Requirements / Qualifications About the Employer Located in Yreka, California, the Siskiyou County Office of Education provides direct educational programs for a specific student population and financial oversight of budgets of school districts in Siskiyou County. We provide many services including essential student programs and specialized resources to schools on a countywide basis. We work in partnership with other educational, governmental, and community agencies to bring needed grants and other resources to the students in Siskiyou County. SCOE is dedicated to quality services, continuous improvement and customer satisfaction. We welcome you to apply for a position at SCOE and look forward to working with others to improve education in Siskiyou County. Job Summary Job Summary Business Manager/HR Position Located at Dunsmuir Elelmentary School. View For more information about this position, go to the pdf file here *************************************************************************** Description***********3374249.pdf
    $78k-121k yearly est. 8d ago
  • Dining Services Manager

    Brookdale Senior Living 4.2company rating

    Customer Service Manager Job 5 miles from Central Point

    Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA) Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to: Tuition Reimbursement Pet Insurance Adoption Reimbursement Benefits Variety of Associate Discounts Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. Responsibilities Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees. Develops standards for organization and supervision of dining services. Maintains quality dining services within the prescribed budget. Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals. Oversees the food preparation and cooking, to ensure meals are prepared per company procedures. Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed. Prepares cleaning schedule, production worksheet and staff schedules. Maintains inventory of food and nonfood items. Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services. Develops and directs cost control system; prepares and submits department budget to director. Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed. Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control. Ensures a continuous quality improvement program is in place and appropriate follow-up occurs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Qualifications Education and Experience High school diploma or general education degree (GED) required. Two to four years experience in commercial kitchen, operation and line cooking, and/or training; or equivalent combination of education and experience. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. State food service certification required, if applicable. ACF Certified Sous Chef (CSC) preferred. Management/Decision Making Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Knowledge and Skills Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Familiarity with Microsoft software preferred. Basic typing skills are essential. A thorough knowledge of food safety and sanitation, culinary nutrition, and supervisory management is required. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Use hands and fingers to handle or feel On-Call on an as needed basis Reach with hands and arms Possible exposure to communicable diseases and infections Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 25 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Requires Travel: Occasionally Vision Brookdale is an equal opportunity employer and a drug-free workplace. Salary Range Information $23.00 - $28.75 / hour
    $23-28.8 hourly 3d ago
  • Janitorial Zone Manager

    Kbs Services 4.5company rating

    Customer Service Manager Job 5 miles from Central Point

    **Kellermeyer Bergensons Services** **Janitorial Zone Manager** **Retail - Medford, OR - Full Time** Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a **Zone Manager**. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and creating a safe workplace, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values - trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! **Job Overview** **Salary Range: $55,000 k/YR** You will be delivering one of the following services for your designated zone area customers, building janitorial, maintenance services, exterior landscaping delivery, or restaurant and restaurant equipment cleaning. The work schedule is a regular workday schedule with the occasional overnight travel (pending your territory). As a Zone Manager the following duties and responsibilities will be a part of this opportunity, but are not limited to them: * Manages the customer and vendor relationship for assigned accounts within zone. * Perform monthly/ quarterly visits with customer district and regional management to ensure customer satisfaction and relationship. * Visit accounts as prescribed in portfolio and review and or complete audits and submit. * Ensure buildings are properly supplied, and equipped, while maintaining response to service calls, emails, or queries within 2 hours. * Create and maintain delivery plans, as well as source and schedule vendors. * Submit project dates to the head office by date required. * Provide backup crew work in emergency situations. **Requirements for our Zone Manager:** * 3 years of management experience with 3-years in a janitorial or building maintenance/service industry, or exterior services, or restaurant industry, preferred. * Maintain ongoing knowledge of all compliance standards (OSHA, State/ Federal, and KBS). * Experience in maintaining or supporting staffing levels in support of defined budgets, crews, and customer relations. * Ability to analyze area profit and loss (P&L) statements to ensure expenses are within budget. * Ability to understand project management and related project planning, while communicating any changes and progress. * Ability to develop and maintain professional relationships with each client and ensure the best service levels in accordance with the contract. * Ability to manage staff employment cycle: Hire, train, manage performance including disciplinary actions and terminations. * Background Check and Drug Test Required As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, prescription drugs, dental, vision and more! * Paid Time Off * Life Insurance * Supplemental Health Insurance (E.G., Accident) * 401k plan with a match * Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
    15d ago
  • Janitorial Zone Manager

    Kellermeyer Bergensons Services 4.2company rating

    Customer Service Manager Job 5 miles from Central Point

    Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a Zone Manager. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and creating a safe workplace, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values - trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is "honorable and we acknowledge the dignity of those who do it." These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! Job Overview Salary Range: $55,000 k/YR You will be delivering one of the following services for your designated zone area customers, building janitorial, maintenance services, exterior landscaping delivery, or restaurant and restaurant equipment cleaning. The work schedule is a regular workday schedule with the occasional overnight travel (pending your territory). As a Zone Manager the following duties and responsibilities will be a part of this opportunity, but are not limited to them: * Manages the customer and vendor relationship for assigned accounts within zone. * Perform monthly/ quarterly visits with customer district and regional management to ensure customer satisfaction and relationship. * Visit accounts as prescribed in portfolio and review and or complete audits and submit. * Ensure buildings are properly supplied, and equipped, while maintaining response to service calls, emails, or queries within 2 hours. * Create and maintain delivery plans, as well as source and schedule vendors. * Submit project dates to the head office by date required. * Provide backup crew work in emergency situations. Requirements for our Zone Manager: * 3 years of management experience with 3-years in a janitorial or building maintenance/service industry, or exterior services, or restaurant industry, preferred. * Maintain ongoing knowledge of all compliance standards (OSHA, State/ Federal, and KBS). * Experience in maintaining or supporting staffing levels in support of defined budgets, crews, and customer relations. * Ability to analyze area profit and loss (P&L) statements to ensure expenses are within budget. * Ability to understand project management and related project planning, while communicating any changes and progress. * Ability to develop and maintain professional relationships with each client and ensure the best service levels in accordance with the contract. * Ability to manage staff employment cycle: Hire, train, manage performance including disciplinary actions and terminations. * Background Check and Drug Test Required What's In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, prescription drugs, dental, vision and more! * Paid Time Off * Life Insurance * Supplemental Health Insurance (E.G., Accident) * 401k plan with a match * Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
    $35k-45k yearly est. 22d ago
  • Plywood Plant Manager

    Boise Cascade Company 4.6company rating

    Customer Service Manager Job 5 miles from Central Point

    Job Description Many employers offer jobs; at Boise Cascade, we offer career opportunities. We are one of the largest manufacturers of plywood and engineered wood products in North America and are the only wholesale stocking distributor for building products that can service the entire United States. We offer a wide range of entry-level careers for new workers and advanced career opportunities for seasoned professionals. Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing and distribution and CDL truck driving. We welcome diverse backgrounds, views, and skills as we believe it results in stronger teams, inspired solutions, and greater agility as an organization. Responsibilities: This position has responsibility to supervise, directly and through subordinate supervisors, all aspects of the activities involved in plywood manufacturing including responsibility for safety, planning, scheduling, and production; to inspect and ship the mill's products; to elicit service and maintenance of physical structures and equipment; to control in-process and finished inventories; quality and costs. Must be able to understand and champion the internal processes of production/manufacturing with regards to the business model. To coordinate the various operating phases to ensure the proper flow of work. To be responsible for quality and quantity of work and performance against delivery commitments. Qualifications: Basic Qualifications: College degree, or equivalent work experience in related job function. Must have either plywood or engineered wood experience. Requires a self-motivated, results-oriented individual with good analytical and communication skills, excellent planning and organizational skills and a demonstrated commitment to the process of continuous improvement. A solid understanding of manufacturing practices and equipment is required. Must have the ability to work well with people at all levels and facilitate change and growth as needed in a team environment. Preferred Qualifications: Bachelor of Science, or technical degree in related field (Engineering, Forestry, Wood Science). Prefer a minimum of eight (8) to ten (10) years of experience in manufacturing/wood products/management, including demonstrated responsibility for all areas identified.
    $97k-131k yearly est. 20d ago
  • Hotel - Club Openings - GM, AGM, FB Dir., Chef, Catering + Sales Managers

    Gecko Hospitality

    Customer Service Manager Job 5 miles from Central Point

    Exciting career opportunities are now available with locally owned properties, national brands, independent properties, well-established hotels, and clubs. We are currently seeking various hospitality management positions, offering competitive compensation, achievable bonus plans, and strong benefits, with incredible room for growth. Our portfolio of restaurants is renowned, reputable, and award-winning with unrivaled guest service standards amid high volume. We are looking for the best of the best to lead these exceptional teams. Join us now and take advantage of a fantastic work environment! General Manager: Full service Property General Manager: Limited service property Food and Beverage Director: High-end Hotel Director of Finance: Full Service: Full service Property Director of Sales and Marketing Event Manager: Full service Property Sales Manager: Full service Property Restaurant General Manager: Resort Executive Chef: Country Club Director of Engineering - Hotel Executive Chef: Resort Food and Beverage Manager - Golf club Sous Chef - Full service Hotel - Resort Catering Manager - Full service Hotel Sales Manager - Country Club Housekeeping Director - Hotel Rooms Manager - Resort property ?Some positions are available regionally, while others may require relocation. To be considered for our current, confidential opportunities with partners in our high-profile portfolio, please send your CONFIDENTIAL resume to set up a phone consultation and interview. (Top, qualified candidates will be contacted right away) EVERY resume is treated with 100% CONFIDENTIALITY, and we will NOT contact your employer without prior permission from you. Never a fee to you, our candidates. Gecko Hospitality - Let Let and Let Gecko ! TM Gecko Hospitality was named to Forbes ® 2024, 2023, 2022, 2021, 2019, and 2018 list of America’s Best Recruiting Firms. As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Gecko Hospitality, has your consent to communicate via SMS text message moving forward.Terms of Service are available at ************************************** Privacy Policy can be found at **************************************** Message and data rates may apply, depending on your mobile phone service plan. For more help reply “HELP” to your texts or you can opt-out by replying STOP
    $83k-132k yearly est. 25d ago
  • District Manager

    Ferrellgas 4.3company rating

    Customer Service Manager Job In Central Point, OR

    Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Ferrellgas is looking for a District Manager to join the team! The District Manager position is responsible for Propane Delivery drivers, customer satisfaction, district growth and DOT Safety. You will act as a business owner and inspires the team to grow the market share and customer base. Benefits Medical, Dental & Vision Company provided STD, LTD, Life, & AD&D Flexible Spending Account (FSA) Health Savings Account (HSA) 401(k) with company match Paid Time Off (PTO) Employee Stock Ownership Plan (ESOP) Wellness Program Parental Leave Benefit Tuition Reimbursement Employee Referral Program Propane Discounts Responsibilities Acts as a business owner. Sets an example and inspires team to embrace every new opportunity, defend the customer base and capture increased market share. Assumes overall responsibility for District P&L/budget, safety, sales and personnel. Engages in field operations, customer interaction and employee development. This is not an office based position, but rather an all-encompassing leadership position that is field based. Travel between locations may be required. Ensures that the District remains compliant with the company and DOT safety policies and procedures, and follows applicable laws and regulations. Selects, trains, coaches and develops District Employees. Creates and upholds a work environment that encourages Employee morale. Instills and upholds a Customer Service Culture within the District that fosters retention, relationships and loyalty, positioning the District for increased growth opportunities. Qualifications Bachelor's degree or equivalent experience in lieu of a degree DOT or propane gas experience CDL with hazmat endorsement Solid understanding of distribution and dispatching Solid understanding of expense management concepts Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States Applicants must not now, or any time in the future, require sponsorship for an employment visa. We can recommend jobs specifically for you! Click here to get started.
    $73k-111k yearly est. 16d ago
  • General Manager Furry Land Mobile Pet Grooming

    Furry Land Medford

    Customer Service Manager Job 5 miles from Central Point

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement About Us: At Furry Land Mobile Pet Grooming, we're dedicated to delivering premium grooming services right to our clients' doorsteps. We prioritize the well-being of pets, ensuring every grooming session is a positive, stress-free experience. Our mission is to make grooming convenient while maintaining the highest standards of care for our furry friends. Role Overview: We're looking for a dynamic and experienced General Manager to oversee our mobile pet grooming operations. In this role, you will lead a team of passionate professionals, drive business growth, and ensure exceptional service delivery. Your leadership will help keep pets happy, healthy, and well-groomed, embodying our commitment to excellence. Responsibilities: Team Leadership: Manage, mentor, and inspire a team of groomers, bathers, and administrative staff. Foster a collaborative and positive work environment, encouraging professional development. Set performance goals and provide regular feedback to team members. Operational Excellence: Coordinate grooming appointments for efficient scheduling and timely service. Oversee inventory management, including grooming supplies and equipment. Maintain high standards of cleanliness and safety in our mobile grooming units. Customer Experience: Interact with clients, addressing their needs, concerns, and feedback with empathy and professionalism. Ensure exceptional customer service, building strong relationships with pet owners. Handle client escalations effectively to maintain satisfaction. Financial Management: Monitor financial performance, including revenue, expenses, and profitability. Develop and execute strategies to optimize business growth and achieve financial targets. Prepare budgets, track expenses, and manage pricing structures. Marketing and Outreach: Collaborate with our marketing team to promote services and attract new clients. Participate in community events, networking, and partnerships to enhance brand visibility. Leverage social media and other channels to engage with pet owners. Qualifications: Proven experience in pet industry management, grooming, or related roles. Strong leadership skills with the ability to motivate and inspire a team. Excellent organizational, communication, and problem-solving abilities. Passion for animals and a commitment to their well-being. Perks: Competitive salary based on experience. Opportunities for growth within a thriving pet grooming business. Work with a team of dedicated pet lovers who share your passion. If you're a motivated and enthusiastic leader ready to make a difference in the pet grooming industry, we can't wait to meet you! Join us at Furry Land Mobile Pet Grooming and be part of a team that truly cares.
    $49k-96k yearly est. 42d ago
  • Theatre General Manager - Southgate Cinema

    Coming Attractions Theatres 3.8company rating

    Customer Service Manager Job 21 miles from Central Point

    The Theatre General Manager is responsible for all aspects of theatre operation. As a representative of Coming Attractions Theatres, Inc., the General Manager must be knowledgeable of company policy and procedure and to be able to implement these effectively. It is the responsibility of the General Manager to ensure the safety of patrons and workers by following safety designated procedures. The manager maintains positive customer and staff relations. Must be 18 years old or older. This is a key holder position. Primary Responsibilities: Maintains high level of customer satisfaction to meet Coming Attractions Theatres standards Oversees operation and maintenance of theatre and equipment, and conducts safety inspections Supervises, schedules, evaluates, hires/terminates staff Schedules and conducts training and safety meetings Introduces and implements enforces company policy Supervises and trains Managers and Assistant Manager Supervises janitorial staff and conducts janitorial theatre inspections Makes accurate bank deposits and is responsible for petty cash funds Responsible for complete and accurate box office reports Makes accurate and detailed incident/accident reports as necessary Responsible for advertising: trailers, banners, standees, marquee, checking website and phone recordings Responsible for concessions inventory control Clearly interfaces with Home Office in a timely manner ADDITIONAL RESPONSIBILITIES Responsible for other duties as assigned by Home Office and available to handle emergency situations at the theatre and on call twenty-four hours a day Requirements KNOWLEDGE AND SKILL REQUIREMENTS Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should have be self-motivated, organized, honest and reliable, dependable, a problem solver, be positive in customer and staff relations and have knowledge of computers; Internet software; Spreadsheet software and Word Processing software. WORKING CONDITIONS The work for this position is performed mainly inside the movie theatre. The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds. This position requires availability nights, weekends and holidays. Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Paid Time Off, Health Insurance including Medical, Dental, Vision, Life and Disability, Accident, Critical Illness and Hospitalization. FLSA & Employment Status: This is an overtime exempt full-time position. Coming Attractions Theatres, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Salary Description $21.00-$21.50 per hour
    $21-21.5 hourly 60d+ ago

Learn More About Customer Service Manager Jobs

How much does a Customer Service Manager earn in Central Point, OR?

The average customer service manager in Central Point, OR earns between $31,000 and $97,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average Customer Service Manager Salary In Central Point, OR

$55,000

What are the biggest employers of Customer Service Managers in Central Point, OR?

The biggest employers of Customer Service Managers in Central Point, OR are:
  1. Hobby Lobby
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