Customer service manager jobs in Chesterfield, MO

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

Here is a great opportunity in the St. Louis region. This role will give you the opportunity to manage and operate a large hub fertilizer plant without the sales and direct farmer contact. The location will give you excellent access to the St. Louis metro. You will have close proximity to cultural, family, food, and sports functions, plus excellent fishing, hunting and water sports. The plant employs twenty full-time and ten part-time individuals. Demographics are primarily thirty somethings who come from the region. The facility is one of the largest in southern Illinois. It is full service with nearly $8.0M in chemistry with five liquid sprayers and two dry. Nearly, 200k acres for liquid and dry fertilizer. There is also NH3 and seed. All seed treatments are applied here. The focus for the plant is chemistry and application. This is a high intensity plant with all of the bells and whistles. Facilities and equipment are new and current. The mixing system is Murray. You are also responsible for the maintenance shop and offices. This role is heavily focused on leadership and management of your team. You will take care of hiring, onboarding, coaching, evaluating, and keeping your team focused and on track. Your team is experienced. Allow them to make decisions. They work together to accomplish the daily tasks and full-fill the needs of the customer. A key focus will be keeping your bench stocked and replacing people as they retire. Daily, you will oversee inventory and ordering of product. Dispatch and scheduling of people and equipment. You will work with other staff to share resources as needed. The company will provide you the resources to be successful. You will have access to continued learning and training. As an employee, you will receive health benefits and access to retirement and pension plans coupled to compensation based upon your experience and bonus based upon the profitability. You can expect to earn $100k to $120k.

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

Job Details HQ - OFallon, MODescription About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Director of Customer Success role. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway's Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring the Director of Customer Success to lead, grow, and enhance our commitment to customer excellence. This leader will be tasked with building out the team to support Gateway's growth trajectory of adding 100,000 residential & business passings per year. The Director of Customer Success is expected to contribute in the following significant ways: Set the vision, strategy, and roadmap for Customer Success at Gateway Fiber, aligning with company objectives and long-term growth goals. Develop and implement best practices, processes, and tools that enhance customer care and prepare the organization for rapid growth. Build, develop, and retain high-performing inbound care teams focused on customer support and technical troubleshooting. Build, develop, and retain outbound care teams focused on proactive order management, scheduling, and seamless service installations. Coach, mentor, and inspire leaders within Customer Success to create a strong pipeline of future talent. Serve as the internal champion for customers, ensuring their voice is represented across all business units ensuring rapid resolution and long-term systemic improvements. Own the customer support experience across all communication channels (phone, email, chat, digital self-service) while fostering a culture of customer centricity, collaboration, and continuous improvement across all teams to ensure consistency and quality. Establish and monitor key performance indicators (KPIs) and ensure resources, training, and tools are available to meet or exceed goals. Continually refine standard operating procedures, response scripts, and knowledge bases to deliver consistent customer experience. Collaborate with Sales, Field Operations, Engineering, and Product teams to ensure alignment on the end-to-end customer journey. Provide executive-level reporting on customer trends, feedback, and outcomes to inform strategic decision-making. Collect and analyze customer insights to identify trends, root causes, and opportunities for improvement working cross-functionally when necessary to drive improvements in processes and services. Qualifications What You'll Bring to the Table: Proven track record of exceptional customer service management, including strong results in people leadership, process development, and systems implementation. Servant leadership qualities with a passion for developing teams along with the ability to build and maintain a customer-centric service culture. Strong collaboration skills and ability to manage through influence across cross-functional teams. Proven ability to analyze customer experience data, derive insights, and communicate conclusions and recommendations. Experience leading call center operations, including workforce management, service level adherence, and multi-channel support strategies. Ability to work effectively in multiple systems (CRM, OSS/BSS, and call center platforms). Excellent verbal and written communication skills. Strong complex problem-solving and organizational skills with attention to detail. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Bachelor's Degree or equivalent work experience required. What's in it for you: Make a meaningful impact by helping improve the lives of communities we serve, Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment). Be a part of locally owned, friendly, innovative company with high growth projections. Opportunities for Career growth and development. To learn skills and participate in critical projects in all areas of business.

Job Description Join Country Financial-Deric Blaha in Smithton, Illinois, where we are dedicated to delivering exceptional customer service and fostering strong community relationships. As a Customer Service Representative, you will become a pivotal part of our team, providing personalized support to our valued clients. At Country Financial, we believe in turning interactions into relationships by ensuring each customer feels heard, valued, and understood. This on-site role offers you the opportunity to engage directly with clients, assisting them with inquiries and providing tailored solutions that meet their needs. Our inviting office environment encourages collaboration and teamwork in delivering top-tier service. Our commitment to positive interactions makes this a rewarding position. If you're passionate about customer service and eager to contribute to a company that values its community roots, Country Financial-Deric Blaha welcomes you to apply for this role and be part of our dynamic team. Benefits Annual Base Salary + Bonus Opportunities Retirement Plan Hands on Training Mon-Fri Schedule Health Insurance Paid Time Off (PTO) Licensing Assistance Available Paid Holidays Appreciation Lunches Team Building Events Home/Work Life Balance Pay Raise Opportunities Bonus Opportunities Business Casual with Casual Friday Attire Responsibilities Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information regarding our financial products and services. Issue Resolution: Efficiently resolve client issues and escalations, ensuring satisfaction and fostering trust in our services. Account Maintenance: Help clients update and maintain their insurance accounts with the most current information. Information Dissemination: Educate clients on new insurance options and services available to them. Feedback Collection: Actively gather feedback from clients to enhance the customer service experience and improve our service delivery. Collaboration: Work closely with the financial advising team to ensure cohesive service and seamless client experiences. Requirements Education: High school diploma or equivalent required. Experience: Previous customer service experience preferred, especially within the financial services industry. Communication Skills: Strong verbal and written communication skills are essential. Problem-Solving: Ability to effectively address and resolve customer concerns and issues. Teamwork: Must work well within a team environment, collaborating with colleagues to provide high-quality service. Technology Skills: Proficiency in using computer systems and CRM software. Adaptability: Must be able to handle a diverse range of customer inquiries. Attention to Detail: Keen attention to accuracy and detail in documenting customer interactions and information. Availability: Must be able to work in office full-time in Smithton, Illinois.

Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team. Job Description Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs. Responsibilities in this leadership role include: • Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching . • Ensures accurate & timely customer communication. • Fills in for customer service representatives as needed. • Collaborates with CSR, sales & plant management to solve & investigate customer's long-standing or complex problems. • Regularly visits customers for the provision of one-to-one service. • Instrumental in facilitating new information requests from customers. • Provides recommendations & facilitates customer service resolutions with plants. • Coordinates information flow with other departments. • Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands. • Resolves escalated matters in conjunctions with the VP, Customer Service. • Sets & directs plant scheduling plans, in concert with customer demand, plant & production control. Qualifications In addition to your Bachelor's degree preferred; external customer service & management training desired along with 3-5 years' experience in customer service, preferably in a manufacturing environment you will have the following: • Must be capable of flexibility and be easily accessible during off hours • Must be able to work in a team-oriented, fast-paced, sales environment • Proven track record of consistently achieving or exceeding goals • Proficient computer skills with Microsoft applications, Word, Excel and Outlook • Superior customer service and selling skills • Superb communication and interpersonal skills • Strong organizational skills with the ability to prioritize and multi-task • Detailed oriented and able to work independently • Ability to deal with conflict • Fequent Travel Additional Information Equal Opportunity Employer Precoat Metals is a Drug Free Work Place Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. INDHP We are an Equal Opportunity Employer. Precoat Metals is a Drug Free Workplace

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Indiana(Any Epic office location) and St Louis, Missouri -Hybrid 3 days a week in office JOB OVERVIEW: The Commercial Client Manager is a client-facing insurance professional responsible for managing the full lifecycle of commercial accounts, from renewal strategy to policy servicing. This role requires strong technical knowledge, attention to detail, and the ability to collaborate with clients, carriers, and internal teams to deliver exceptional service and coverage solutions. WHAT YOU'LL DO: Renewals & Marketing Manage the renewal process from start to close, including expirations and renewal start procedures. Attend pre-renewal meetings to discuss exposures and strategy. If remarketing, prepare complete submission for Placement team with assistance from data management. Prepare and finalize renewal proposals, ensuring alignment with quoted terms. Bind coverage within company guidelines and verify policy accuracy. Complete final policy check signoff and deliver policy documents. Client Service & Support Respond promptly to client inquiries, including miscellaneous requests and coverage questions. Process endorsements, change requests, cancellations, and audits. Handle billing, accounting, collections, and carrier discrepancies. Prepare finance agreements using Ecomplete and file documentation. Audit processing, including review, disputes, and communications. Respond to client inquiries and service needs if Client Executive is unavailable. Documentation & Compliance Set up and maintain Cert Master COIs, EPIs, Group Code Keys, and Cert Help Files. Ensure COI, EOP compliance; meet and resolve lender requirements. Prepare and deliver schedules of insurance. Maintain accurate and complete files on all policies and updates in the system. Coverage Strategy & Account Rounding Provide coverage recommendations and identify opportunities for account rounding. Assist with retention of renewing accounts and identify cross-selling opportunities. Serve as a resource for internal teams on processes, procedures, and insurance knowledge. WHAT YOU'LL BRING: Minimum of 5 years of mid-to-large commercial account management experience. Proficiency in Microsoft Office and agency management systems (Sagitta, ImageRight preferred). Strong customer service and communication skills. Detail-oriented, organized, and deadline-driven. Ability to work independently and collaboratively in a fast-paced environment. High school diploma or equivalent; Bachelor's degree preferred. Valid Indiana Property & Casualty license or willingness to obtain within 90 days Advanced insurance designation required (AAI or CIC). COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Quarterly employee recognition program for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: *********************************************** EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. #LI-SG1 #LI-Hybrid

Job Description Longevity Experience Manager We're Mantality Health, an Agentis Longevity Clinic Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments - advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Mantality Health is one of our premier men's health clinics across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping our patients live more powerful lives through hormone replacement therapy & additional medical services. We're Looking for You As the Longevity Experience Manager (Clinic Manager) at Agentis, you are the heartbeat of the clinic. You will be responsible for running day-to-day operations with a focus on maintaining a consistent, high-touch patient experience that reflects the Agentis brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered, & team-obsessed culture. Who You Are You embody Agentis & Mantality values and demonstrate key competencies that ensure both patient and team success. Our values are essential for how we hire, lead, collaborate, and succeed together every day. Our Longevity Experience Managers create a space for our patients to receive the care they need and show up with a driven & positive mindset rooted in our mission, vision, and values. Our Values Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients' needs. Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. Passion for Impact: We believe in taking an active role in one's own well-being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life-changing impacts for our patients. Accessibility: We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well-being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age. Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for Industry leading-quality, patient-centered care. Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact. What You'll Do Clinic Operations & Brand Representation Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows. Ensure the environment reflects the Agentis standard - clean, efficient, and welcoming. Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint. Patient Experience & Culture Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency. Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive. Inventory & Administrative Oversight Manage ordering and tracking of medical supplies, retail inventory, and office necessities. Oversee front desk associates, setting expectations for performance, communication, and organization. Maintain accurate and up-to-date patient records in the clinic systems. Financial Operations Process patient payments and support billing workflows in coordination with the central billing team. Track and reconcile daily revenue, ensuring all financial processes are followed with precision. Performance & Outreach Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling. Monitor and report key operational and clinical KPIs including: Clinic Revenue Net Promoter Scores (NPS) for both Clinic and Providers Clinical Protocol Adherence at 95%+ consistency What You Have 2-4 years of experience managing operations in a healthcare, wellness, or retail setting. Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment. Familiarity with EMR, scheduling, CRM, and POS systems. Ability to manage a team with empathy, structure, and accountability. Passion for health, wellness, and helping others live longer, healthier lives. Measures of Success Patient Satisfaction Patient Retention & Growth Team Member Retention Clinic revenue growth YoY Cost & Supplies Management What We Offer Full-time position on-site in our premier clinics Healthcare & Financial Wellness Benefits Paid Time Off to recharge Ongoing training, mentorship, & growth opportunities Pay Range $70,000 - $80,000 Annual Base Salary + Bonus opportunity aligned with clinic, patient, & revenue targets Location: 2 Clinic locations: Chesterfield, MO (Mon, Tues, Wed) and St. Louis, MO (Tues, Thurs) Check us Out Agentislongevity.com Mantalityhealth.com Powered by JazzHR TNmROTD0xE

Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit. We're looking for a data detective who gets excited about spotting patterns, fixing inefficiencies, and building automations that make work easier for our people - and better for our customers. The Manager, Customer Operations will lead the managers of Customer Service, Contractor Support, and Collections. Rather than living in the daily grind, this role zooms out to see the bigger picture - studying the data, spotting patterns, and building smarter ways of working that give our teams time back and make life easier for customers and contractors alike. Success in this role means customer operations become easier to run, employees spend less time on repetitive tasks, and the business can handle growth while delivering the customer experience that defines FTL Finance's difference in the industry. Join the FTL team, where your passion for customer experience and expertise in using analytics and automation to design smarter, scalable operations will be welcomed in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation! What You'll Do: Establish clear, measurable success metrics and reporting frameworks for all operations teams. Coach operations leaders to use data and processes to drive accountability and deliver consistent, high-quality results. Create and maintain operational dashboards that effectively track efficiency, quality metrics, and customer satisfaction. Pinpoint bottlenecks within each department's functions and workflows, implementing targeted solutions to enhance speed, accuracy, and scalability. Spearhead automation initiatives through collaborative partnerships with internal teams and external vendors. Develop and monitor clear KPIs across all teams to ensure accountability and performance visibility. Work closely with senior leadership on strategic projects that reduce operational costs while improving customer experience. Cultivate a team environment that embraces experimentation, continuous improvement, and operational excellence. What You'll Bring: 4+ years of experience in operations leadership or customer-facing team management Proven success managing managers and building high-performing, customer-focused teams Strong analytical and data-driven decision-making skills, with experience in operational reporting and KPI development Advanced analytical capabilities with Excel expertise (pivot tables, lookups, complex formulas) Proven leadership experience managing multiple programs with strong emphasis on measurement and continuous iteration Outstanding communication skills with ability to influence at all organizational levels Adaptability and resilience with commitment to continuous improvement Comfortable in a fast-paced environment where rapid testing and learning are encouraged Capacity to effectively balance strategic thinking with tactical execution in dynamic environments * Bonus if you have: Experience in home improvement, HVAC, or financial services industries Certifications in Lean, Six Sigma, or process improvement methodologies Previous experience implementing enterprise-level automation solutions Hands-on experience implementing workflow automation solutions (such as Zapier or CRM integrations) What You'll Get: A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!) Annual company parties and fun team events Growth and development opportunities Hybrid work arrangement (3 days in-office/2 days remote) Monthly team celebrations and luncheons Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.! 401K plan with a company match of up to 4%! Generous Paid Time Off (PTO) plus 13 paid holidays

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here to learn more. Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals. Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points. Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success. Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support. Create and implement a talent development program to attract, develop, and retain top talent within the team. Represent the company with executive presence and credibility in customer and industry forums. Collaborate with global teams to customize strategies based on regional needs and differences. Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Master's degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction. Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities: Deep technical expertise in pet food palatants, nutrition, food, or flavor. Proven analytical thinking, creativity, and superior problem-solving skills. Demonstrated ability to translate scientific knowledge into commercially relevant language. Experience building deep customer partnerships and delivering value. Exceptional executive presence, interpersonal, and leadership skills. Global experience and ability to adapt strategies to regional needs. Data-driven mindset and proficiency with advanced analytics tools. Strategic thinking and initiative. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Join our team and BE AWESOME TODAY! Green Clean Commercial is looking for a Customer Service Manager to join our exciting team. . THIS IS AN OPERATIONS POSITION. We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team. Recent accolades and recognition includes recipient of the 2016 ' Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles. Great Culture, Great Team, Great Pay! Salary: $45,000.00 - 50,000.00 Benefits (available after 90 days of employment): Vacation & Sick Pay Health, Dental & Vision 401K Candidates must meet the following qualifications: Must be able to represent and communicate clearly both via written and verbal skills in English & Spanish Must be able to maximize productivity and organizational skills Must be able to use current technology trends and social media What We Need: An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Customer Service or Account Coordination/Management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations. Job Details: Full-Time position Monday - Friday 8:30am - 5:00pm with flexibility to meet customer demands Job Candidate Preferences & Requirements: All candidates must have a clean background screening and be able to pass drug-screening Customer Service or account related experience preferred Job Description Summary: Client Support Management Management of assigned book of customer accounts Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software Project a professional company image through in-person, video and phone interaction In-person interaction with our customers & employees Primary Responsibilities: Maintain Files and Records Maintain & Manage Company Vendor and Staff Work Schedules Coordinate and Host Video and Audio Conference Meetings Perform and Coordinate Interviews Meet & Greet Clients and Employees via Software Create new proposals and bids through company Software Coordinate and Maintain supplies ordering Manage Employee Time Records Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing Maintain Hard Copy and Electronic Filing System Communicate and Analyze Work Performance to Customers To learn more about us and read our reviews, visit our website at **************************** or contact Human Resources directly at ************. Green Clean Commercial is an Equal Opportunity Employer Green Clean commercial is a proud employer of our U.S. Military Service Men & Women

Job Description Customer Service Manager Crystal Heating & Cooling - St louis area to SEMO and all areas in between! Base Salary: $100,000 to 120,000 annually, depending on experience, plus up to $30,000 in annual incentives, based on department performance Schedule: Monday - Friday, 7:30 AM to 4:30 PM (after-hours support as needed) About Crystal Heating & Cooling Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and a 6-time Carrier President's Award, we're recognized for our integrity, expertise, and commitment to exceptional customer experiences. As an employee-owned company (ESOP), we believe in empowering our team members through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and lasting relationships built on trust. Our Mission, Vision & Values Mission: Delivering superior quality service with integrity and dedication to lasting relationships. Vision: Setting a positive experience as a trusted HVAC partner through reliability, communication, and trust. Values: Empowering employees through ownership, aligning success for our company, our people, and our customers. Why Work with Us Competitive pay based on experience 100% employer-paid health, medical, and dental insurance for employees Company-provided cell phone and laptop Eligibility for ESOP shares after one year of employment 3 weeks of paid vacation 24/7 team support structure with after-hours resources The Opportunity We're looking for a Customer Service Manager to lead our service operations and ensure a seamless experience for every customer. This key leadership position oversees a team of customer service representatives, dispatchers, and service writers. This role also partners closely with our service supervisor and technicians to keep the department running smoothly and profitably. This role is ideal for a business-minded leader who thrives on solving problems, managing people, and improving customer service operations. HVAC experience is a plus, but not required. We're looking for someone with strong business acumen, leadership presence, and the ability to handle both people and process management. What You'll Do Lead, coach, and develop dispatchers and service writers to deliver best-in-class customer service Oversee day-to-day service operations, ensuring efficiency and profitability Partner with field supervisors and technicians to align priorities and resolve customer issues Monitor department performance through daily reporting and regular meetings Review billing, warranty claims, and financial performance metrics Maintain strong communication with customers, field teams, and leadership Manage scheduling, performance reviews, and training within the service department Provide remote weekend support as needed to address escalated issues What You Bring Proven experience managing customer service teams or dispatch operations Strong business and customer service background Exceptional communication, organization, and leadership skills Ability to manage multiple priorities under pressure Strategic mindset focused on efficiency and profitability Experience in HVAC, construction, or service-based industries (preferred, not required) If you're a motivated leader with a passion for customer service excellence and a desire to make a lasting impact in a company that truly values its people, we want to hear from you. Apply today and discover why Crystal Heating & Cooling is "The Fleet That Can't Be Beat."

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Manage, monitor and measure the performance of queues and processes Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey Translate complex data insights into clear, actionable recommendations for cross-functional teams Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Routinely review staff performance of key metrics and work with staff daily to improve performance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $65,000 - $100,000 Work Model OFFICE

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM currently has openings for business-minded individuals to join our Managed Application Services practice as a NetSuite supervisor on Oracle NetSuite product. We with our clients' executive leadership teams to achieve their business objectives through innovative solutions that align people, processes and technology. As a Consulting Supervisor, you will receive mentoring from our experienced team and have access to a variety of technology and training to jump start your career. You will be exposed to several aspects of all our Consulting Practices including: * Engaging with field consultants and ensuring Business objectives are aligned with IT Strategy * Business solutions and operations best practices * Consulting process, tools and methodologies * Leveraging technology to drive business operations efficiencies Responsibilities: * Designing and coding solutions using Oracle NetSuite SutieScript and native functionality to meet business objectives. * Troubleshooting business application issues * Providing client remote support * Understanding how to obtain client business requirements and applying them to Oracle NetSuite. * Participation in project scoping and solution development * Adopting and learning new technologies * Working and interacting with various teams and third parties in the configuration of their Oracle NetSuite system * Manages the scope, budget, and controls change management of the project * Understand functional and technical requirements * Create time estimates for development * Manage development efforts and report status updates, using the systems and following firm established processes * Perform unit testing/QA of development to ensure the business requirements are being met as requested * Perform solution and/or code reviews when applicable ensuring best practices are being met Basic Qualifications: * 5+ years of development and design experience within NetSuite, including advanced scripting and integrations * Understanding and experience with NetSuite SutieScript * Expertise in dealing with NetSuite Concurrency Limits * Strong understanding of JavaScript, SQL, JSON, REST, SOAP, and XML/XSD * Proven record in designing and implementing integrations across multiple vendor products * Extensive experience with various deployment methodologies, including manual deployments and SDF * Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements. * Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs. * Thrive on working in a fast-paced environment * Ability to multi-task through various work assignments and changing priorities * Receptive to feedback Preferred Qualifications: * Strong judgment, issues management, and problem analysis techniques * Basic understanding of business processes and concepts in process redesign * NetSuite Application Developer Certification * Experience IPaaS solutions such as Boomi, Jitterbit MuleSoft and Celigo * Strong computer skills, including MS Office * Ability to work as an effective member of a team * Motivated to work in a fast-paced environment * Strong organizational and communication skills Please note that this position follows a hybrid work model, requiring in-office presence twice per week and requires the willingness to travel up to 25% out of the year. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $95,400 - $192,000 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

The Accounting Services Manager oversees the daily operations of the accounting services team, ensuring high-quality and timely client deliverables. This role combines hands-on accounting expertise with team leadership, workflow management, and client relationship responsibilities. The Accounting Services Manager will review and analyze financial data, supervise staff, and assist with complex accounting engagements, while ensuring efficient use of resources based on team capacity and skill sets. This position will be based out of our O'Fallon, IL office and require occasional travel to our Litchfield, IL office. Key Responsibilities Leadership & Management Manage, train, and develop accounting services staff; provide guidance, coaching, and performance feedback. Oversee day-to-day workflow and scheduling of client work based on staff availability, capacity, and expertise. Review work prepared by accounting services staff for accuracy, completeness, and adherence to firm and client standards. Foster a collaborative, professional, and efficient team environment. Participate in hiring, onboarding, and training new staff as needed. Client Service & Relationship Management Serve as the primary point of contact for assigned clients; ensure client needs are met in a timely and professional manner. Maintain strong relationships with clients through proactive communication and a thorough understanding of their business operations. Identify opportunities to enhance client service, improve processes, and add value through advisory support. Technical & Operational Responsibilities Perform higher-level accounting services work, including preparation and review of financial statements and management reports. Oversee and assist with the preparation of monthly, quarterly, and annual financial statements. Ensure accuracy and timeliness of payroll processing, payroll tax filings, sales tax returns, and bank reconciliations. Review complex transactions and resolve discrepancies or technical accounting issues. Develop and maintain standard operating procedures for accounting services processes to ensure consistency and efficiency. Assist in evaluating and implementing accounting software and technology solutions to improve client service delivery. Quality & Compliance Ensure all work complies with firm policies, internal controls, and applicable accounting standards. Monitor deadlines and filing requirements for clients to ensure all obligations are met. Review and approve accounting reports, schedules, and reconciliations prepared by staff. Skills & Qualifications Bachelor's degree in Accounting, Finance, or related field required. Minimum of 7 years of accounting or bookkeeping experience, preferably within a public accounting or professional services firm. Prior supervisory or team leadership experience required. Strong understanding of general accounting principles and financial statement preparation. Proficiency in QuickBooks (QuickBooks ProAdvisor designation preferred); familiarity with other accounting software such as Creative Solutions is beneficial. Excellent organizational, analytical, and problem-solving skills. Strong written and verbal communication skills, with the ability to interact effectively with clients and team members. High attention to detail, accuracy, and the ability to manage multiple priorities under tight deadlines. Professional judgment, confidentiality, and a commitment to maintaining high ethical standards. Careers at KEB Founded in 1931, Kerber, Eck & Braeckel LLP (KEB) is a mid-sized firm of certified public accountants and management consultants with eight offices in three Midwestern states. KEB provides a full range of accounting, tax and management consulting services to our diverse base of clients. We serve large and small clients in the Midwest and throughout the nation, in a variety of industries and sectors including financial institutions, insurance companies, health care, construction, agribusiness, manufacturing, religious organizations, and government and not-for-profit entities. KEB offers a competitive wage and comprehensive benefits package, demonstrating our commitment to attracting, retaining, and supporting top professionals in their careers. Kerber, Eck & Braeckel LLP is an Equal Opportunity Employer.

Job Details Management St Louis, MO Full Time Negligible ManagementDescription Who is Wiese USA? We are material handling! Much more than just forklifts, we offer our long-standing customers value through innovation service offerings. We are established! Celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers now reaching across multiple states. We are growing! And looking for new Team Members to join our team as we grow who will embrace our culture, vision and values and commit to being the best in all areas of our business. Want to be a part of who we are? We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for our local facility. As the Operations Manager for Wiese, you are the driver of material handling service and operations for one of the nation's largest and oldest Cat Lift Truck dealers. Spending equal time engaged with potential and current customers to grow your business as managing the day to day operation of the business. You manage all aspects of our business at the local level and implement Wiese's strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture while supporting all that has made Wiese a leader in the material handling equipment and service industry. A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential while working as a partner with our sales and rental teams. As a manager, you will act as both a mentor and teacher, hiring and developing a staff to bring out your team's very best performance. Success will be measured by your team's ability to achieve strategic business goals. Qualifications Ideal candidates must have proven ability to: Develop a team through visionary leadership Organize, plan and prioritize job duties Manage large and small-scale projects and change Manage, motivate and develop people Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do: Our Website: ********************* Our YouTube page: ************************************* Interested in learning more? Email your resume to ***************** Apply on WieseUSA.com/Careers.html

A career at Easterseals Midwest is more than a job -- it is an opportunity to make a positive difference in people's lives every day. Community Services Supervisors are the link to the community for those they serve and is one of the most exemplary reflections of the wonderful mission driven work we provide every day. The people that carry out this rewarding, care giving support play an integral and crucial role in the success of our organization. The Community Services Supervisor is primarily responsible for assistance in the coordination, implementation, evaluation and oversight of the program. This position also helps ensure that the program follows guidelines set forth by funding agencies and accrediting bodies. Duties: * Assist in maintaining the quality of the program through monitoring and oversight. Provide announced and unannounced quality site visits to community sites and onsite programming to ensure positive programming and to develop relationships and rapport with community networks. * Assist in the planning and implementation of staff professional development needs (i.e. staff meetings, staff trainings, in-services, mentor meetings, one on one meetings, etc.). * Assist in the planning, development and implementation of Individual Support Plans and Behavior Development Plans for each client in the program. * Assist in the coordination of weekly schedule making certain consumer needs are met and budgetary restrictions and/or requirements are upheld. * Review and/or maintain necessary documentation/paperwork according to funding guidelines. * Provide support to consumers' families and maintain open communication. * Provide support and supervision to assigned clients in the work setting and community, when necessary, while adhering to agency policies and procedures. * Professionally represent Easter Seals Midwest in the community, with other professional networks and at professional networking meetings. * Be on call to handle emergencies or scheduling conflicts as necessary. A successful candidate will possess: * Knowledge of treatment and training for clients with developmental disabilities. * Critical thinking, problem solving skills and ability to analyze in order to assist in the coordination of daily functions of program. * Must have leadership skills and good communication skills. * Proven ability to maintain positive professional relationship with families, employers, and community members. Qualifications: * Education: Degree in Human Services field preferred. Minimum high school diploma or GED. * Experience: At least one year experience working with people with developmental disabilities.

Absolute Water Technologies is an established industry leader in the ever-growing high purity water market. We are a growing regional company with stable ownership. We focus on individual development with a defined career path. If you are tired of being a number at a company and want to be rewarded for your performance Absolute Water Technologies is the place to be! Job Description Generally, work performed indoors in all commercial settings. Compensation includes guaranteed full-time salary, performance bonus, health benefits, profit sharing, 15 days paid time off, paid holidays, tuition reimbursement, professional training opportunities, wellness program, additional on-call compensation and company provided 401k contribution. Responsibilities Include: Responsible for overseeing all functions of assigned branches including the service department and customer satisfaction. Delivery and placement of water treatment equipment Exchange Service Deionization Tanks Conducting System Sanitizations (System Loops) Component Replacements Conduct and record basic water readings and operating parameters of equipment This is a mix of field service work and office work. Specific Duties/Projects Ensures all technicians are performing at an acceptable level and are working efficiently. Is the custodian of assigned assets including fleet, building operations, etc. Completes assigned special projects. Ensures all equipment is maintained and calibrated, as needed. Ensures invoicing is completed in a timely manner for time and material jobs. Is responsible for procuring any special equipment. Serves as technical support for customers and Absolute Water staff. Conducts site reviews for quality and procedural compliance. Works to support the assigned branch's ability to meet or exceed the sales and operating income budget. Qualifications Specific Required Skills/Traits: Ability to communicate professionally in both oral and written form. Driven self-starter with a strong work ethic, and sense of urgency. Ability to actively listen to a customer's needs. Leadership ability - Ability to lead by example and get results through coaching and holding people accountable for actions and performance. Organizational skills - ability to multi-task and prioritize to-do list, and follow issues through to completion. Proficient in Microsoft Office (word, excel, power-point). Or trainable to do so. Sense of ownership - take initiative and solve problems Ability to be available for scheduled on-call service response. Possess a valid driver's license and acceptable driving history. Drug Free and able to comply with random drug test as required by our customers. Ability to push/pull at times 250 lbs. Ability to occasionally lift 95 lbs. Minimum Educational Requirements: BS Degree in Management or comparable experience in a management role. Additional Information Compensation: Base salary Aggressive commission potential based off of profit of new business . Bonus potential if sales goals met. Annual Profit-Sharing Potential PTO program Health and Dental Benefits Company Vehicle