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Customer service manager jobs in Coeur dAlene, ID

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  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Customer service manager job in Coeur dAlene, ID

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $31k-37k yearly est. 4d ago
  • Customer Support Service Manager

    Diamond Parking 4.1company rating

    Customer service manager job in Spokane, WA

    Job Description FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $110k-149k yearly est. 30d ago
  • Customer Support Service Manager

    Diamond Paymaster LLC

    Customer service manager job in Spokane, WA

    FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. P hysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $107k-151k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    All Ways Caring Homecare

    Customer service manager job in Coeur dAlene, ID

    Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills
    $30k-52k yearly est. 4d ago
  • Transition Services House Lead

    Renewed Horizons

    Customer service manager job in Coeur dAlene, ID

    🏡 Transition Services House Lead - Renewed Horizons 🕒 Schedule: Full-Time | Monday-Friday 7a-3p 💲 Pay: Competitive, DOE Support Through Change. Lead With Confidence. Renewed Horizons is seeking a skilled and compassionate Transition Services House Lead to oversee our specialized home for individuals with developmental disabilities who are navigating a major life transition. This role combines hands-on care with leadership and coordination, ideal for someone with experience in behavior support and a passion for stability, structure, and meaningful outcomes. As the Transition Services House Lead, you'll help guide both individuals and staff through critical periods of adjustment - providing structure, modeling positive support strategies, and ensuring a safe, therapeutic, and goal-focused environment. 🛠 What You'll Do: ✔ Oversee the daily operations of the transition home ✔ Support individuals as they acclimate to new routines and living environments ✔ Implement and monitor behavior support plans with fidelity ✔ Assist with scheduling and shift coverage to ensure consistent staffing ✔ Train and coach DSP staff in person-centered and behavior-support strategies ✔ Communicate effectively with families, team members, and the Department of Health & Welfare ✔ Ensure documentation and compliance meet state and internal standards ✔ Participate in problem-solving, care planning, and crisis prevention 🎯 What You Bring: ✅ Experience working with individuals with developmental disabilities ✅ Strong knowledge of behavior support plans and positive behavior interventions ✅ Great communication skills - both verbal and written ✅ Calm under pressure and confident leading a team ✅ Organized, proactive, and reliable ✅ A collaborative mindset and a heart for helping people through times of change 🎓 Required Qualifications: ✔ At least 1 year of experience working with individuals with developmental disabilities ✔ Proven experience implementing behavior plans or working in behavior-focused roles ✔ High school diploma or GED required; additional education in human services a plus ✔ Valid driver's license, car insurance and reliable transportation ✔ Must pass a background check ✔ Supervisory or leadership experience preferred 💙 Why Work at Renewed Horizons? 🩺 Healthcare benefits available 📚 Paid training & leadership development 🛠 Real impact and autonomy in your role 💵 Competitive pay and opportunity for growth 🤝 A values-driven team focused on support, respect, and stability 📬 Ready to apply? 🌐 Online: *********************** 📞 Call us: ************ 📍 Visit us: 8252 N Wayne Drive, Hayden, Idaho Be the steady hand during times of transition. Join Renewed Horizons as a Transition Services House Lead and help individuals move forward with support, structure, and care!
    $47k-95k yearly est. 60d+ ago
  • Client Manager - Crop Insurance

    Northwest Region

    Customer service manager job in Spokane, WA

    The Job Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success. What You'll Be Doing Work with customers and carriers to handle incoming service requests. Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy. Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage. Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels. Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team. Who We're Looking For You have extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years' experience working in Crop Insurance. You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support. You're ready to throw all stereotypes of “insurance” out the window and love your job. You're smart. You understand business and people. You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy. You're a team player. You maintain positive relationships with your colleagues-and you enjoy it. You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You're earnest about improving and pursuing professional development. You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) You embrace our core values: accountability, balance, excellence, integrity, respect and humanity. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. The Perks: We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $49,000-$91,300/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who you are is who we are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com #MMANW
    $49k-91.3k yearly Auto-Apply 21d ago
  • Field Service Lead - Spokane, WA

    Healthcare Services 4.1company rating

    Customer service manager job in Spokane Valley, WA

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Field Service Lead - Spokane, WA 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee. As a Field Service Representative Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location. Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members. Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes. Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate. Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service. Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping. Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate. Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%) Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery. Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles. Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher Requires a minimum of 5 years of work experience in a customer facing or service-related field Current, valid Driver's License Additional qualifications that could help you succeed even further in this role include: Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA) Intermediate experience with Microsoft Office & iOS applications Ability to work with minimal supervision Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills. Have a California Designated Representative license or qualifying experience Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Work Location: Onsite - Spokane, WA Travel: May include up to 20% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $61,944 - $75,709, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
    $61.9k-75.7k yearly Auto-Apply 46d ago
  • Manager Actuarial Services

    Fox Point Recruitment

    Customer service manager job in Spokane, WA

    Hybrid: Candidate must live in Washington State or be willing to relocate. Compensation: $138000-$162,000 Annually This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders. Essential Responsibilities: Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership. Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation , cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met. Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities. Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met. Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met. Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met. Qualifications: Minimum Qualifications: Associate of the Casualty Actuarial Society Certificate OR Associate of the Society of Actuaries Certificate Bachelors degree in mathematics or related field AND Minimum seven (7) years actuarial experience. Additional equivalent work experience in a directly related field may be substituted for the degree requirements Benefits Generous vacation, holiday, and sick leave Medical care (including prescriptions), vision, mental health, and dental care Disability and life insurance coverage Educational opportunities and tuition reimbursement Employee assistance programs Health care, dependent care, and transit spending account options Retirement plans
    $138k-162k yearly 60d+ ago
  • Field Service Lead - Spokane, WA

    Solventum

    Customer service manager job in Spokane Valley, WA

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Field Service Lead - Spokane, WA 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee. As a Field Service Representative Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: * Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location. * Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members. * Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes. * Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate. * Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service. * Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping. * Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate. * Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%) * Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery. * Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products * Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles. * Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: * High School Diploma/GED or higher * Requires a minimum of 5 years of work experience in a customer facing or service-related field * Current, valid Driver's License Additional qualifications that could help you succeed even further in this role include: * Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties * Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA) * Intermediate experience with Microsoft Office & iOS applications * Ability to work with minimal supervision * Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills. * Have a California Designated Representative license or qualifying experience Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Work Location: Onsite - Spokane, WA Travel: May include up to 20% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $61,944 - $75,709, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *********************************************************************** Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
    $61.9k-75.7k yearly Auto-Apply 44d ago
  • Manager, Actuarial Services

    Ccg Business Solutions 4.2company rating

    Customer service manager job in Spokane, WA

    CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Manager, Actuarial Services. Job Description The Manager, Actuarial Services is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders. Responsibilities Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership. Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation, and cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met. Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities. Assesses, analyzes, and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met. Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met. Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met. Qualifications Associate of the Casualty Actuarial Society Certificate OR Associate of the Society of Actuaries Certificate Bachelors degree in mathematics or related field AND Minimum seven (7) years actuarial experience. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Information Salary Range - $138,000 -$162,000 12% Annual Bonus All your information will be kept confidential according to EEO guidelines.
    $138k-162k yearly 22h ago
  • Retail Management - Full-time Customer Experience Manager

    Michaels 4.2company rating

    Customer service manager job in Spokane, WA

    Store - SPOKANE-NORTH DIVISION, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.50 - $23.50 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $18.5-23.5 hourly Auto-Apply 13d ago
  • Manager, Transactions Advisory Services

    Baker Tilly Virchow Krause, LLP 4.6company rating

    Customer service manager job in Spokane, WA

    Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: We are currently searching for a Manager to join our Transaction Advisory Service team within our Financial Advisory Services team. This is a great opportunity to be a valued business advisor and provide due diligence and transaction advisory services to our clients to meet their complex financial needs. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm's success. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You will enjoy this role if: * You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve - Baker Tilly Industries * You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges * You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions * You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!) * You want to contribute to your engagement team's professional growth and develop your own leadership skills to build a career with endless opportunities now, for tomorrow What You Will Do: * Data gathering, document review and preparation of quality of earnings reports. * Research and financial analysis of target companies. * Due diligence for both buy side and sell side transactions. * Communication with clients to ensure delivery of exceptional client service. * Participate in various marketing and recruiting activities of the firm. * Opportunities for career development and to advance within the transaction advisory services group. * Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community * Invest in your professional development individually and through participation in firm wide learning and development programs * Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Successful candidates will have: * 6+ years' experience in a large accounting firm in audit, financial advisory or transaction service lines * Relevant bachelor's degree in accounting, finance or related * Certified public accountant (CPA) preferred, not required * High motivation, initiative and positive attitude * Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately * Intermediate modeling and excel skills, experience conducting complex quantitative and qualitative financial analysis and ability to generate data-driven insights * Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities * Excellent verbal and written communication, experience presenting analyses to management and ability to lead and drive initiatives * Ability to work effectively and thrive in a team environment with all levels of client personnel in various industries * Ability to comfortably interact with senior level client personnel, including supporting the preparation of and participating in executive briefings The compensation range for this role is $114,000-$180,000. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
    $114k-180k yearly Auto-Apply 3d ago
  • Grounds

    Rudeen Management

    Customer service manager job in Coeur dAlene, ID

    Job DescriptionSalary: $18-$21 Job Shift:Monday - Friday 8:30am - 5:00pm The Groundskeeper is responsible for maintaining the grounds and curb appeal. Responsibilities include but are not limited to: Assist Maintenance with property clean up and prop walks. Must be able to communicate effectively with all team members Operate vehicles or powered equipment, such as mowers, snow blowers, trash compactors, pruning saws etc. Gather and remove litter Remove animal waste Rake, mulch, and compost leaves. Maintains the highest level of customer service for prospects, residents, and vendors. Compliance with company standards and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC Requirements: High school diploma or equivalent Must be 18 years of age or older English language proficiency Great customer service Knowledge of environmental/industrial hazards as they apply to residential housing Benefits / Perks: Medical/Dental/Vision Company paid Life insurance AD&D insurance Vacation available after 90 days of full-time service 401(K) with employer match Employee Assistance Program (EAP) 6 Paid Holidays Referral Program Trip Giveaways/Challenges Sports Event Tickets Giveaways/Challenges Concert Ticket Giveaways/Challenges Continuing Education Employee Appreciation Events Environment: Fun, fair, kind, caring, safe, diverse, family-like atmosphere and always room for career growth!
    $18-21 hourly 20d ago
  • title="Interim Supervisor, Facilities Services"> Interim Supervisor, Facilities Services

    Gavilan College 4.1company rating

    Customer service manager job in Spokane, WA

    Definition * This is a full-time interim position with benefits. End date of assignment: 06/30/2027 Under the direction of the Director, Facilities Services performs a variety of duties related to the management of all facilities maintenance operations and activities. Duties include organizing, scheduling, assigning, and reviewing maintenance work as well as supervising and evaluating the performance of assigned staff. Distinguishing Characteristics Ideal Candidate: Gavilan College is committed to recruiting individuals that embody our Principles of Community by: * actively demonstrating a commitment to embracing and celebrating diversity. * committing to collaboration, effective communication, and the development of strong working relationships. * promoting purposeful inclusion of all groups and the free exchange of ideas in a respectful, trusting and considerate environment; and * demonstrating commitment to a college which prioritizes equity in resource allocation. The ideal candidate for this position is an equity-minded individual who understands the importance of holding ourselves accountable for closing equity gaps and engaging in equitable practices. Gavilan strives to attract candidates who view the elimination of inequities as an individual and collective responsibility and who are able to reframe inequities as a problem of practice. In addition, they are able to demonstrate a commitment to student-centered practices, effective cross-disciplinary and cross campus collaboration, transparent decision-making, and purposeful service to the community. The ideal candidate will understand the importance of and embrace shared governance in all levels of decision-making at the college. The ideal candidate for this position is a culturally competent leader with demonstrated expertise in organizing, managing, and coordinating the custodial, maintenance, repair, renovation, and operations of the college's physical plant and grounds. Must have demonstrated knowledge of facilities management, applicable codes and regulations, and standards governing building construction, maintenance, and groundskeeping. Knowledge of accessible design and the Americans with Disabilities Act (ADA) facilities compliance standards. Strong interpersonal skills to promote and instill a workplace culture and climate based on trust and mutual respect, including developing and maintaining a customer service culture that encourages staff to be proactive and customer-driven in their work efforts. Ability to implement team-building skills to support teams in achieving target goals and objectives. Ability to lead and facilitate groups and committees and coordinate complex issues and projects between departments. Must communicate effectively with diverse constituents within the college community. Demonstrate sensitivity to and understanding the diverse backgrounds of our students and campus community members. Essential Duties * Interview and participate in selecting employees; train, counsel, and discipline personnel according to established policies and procedures. * Supervise and evaluate assigned staff's performance; assign and review work and participate in selecting new personnel as assigned. * Provide training and development programs for maintenance, grounds, and custodial personnel; review incident reports and accident investigations, make necessary corrective actions or recommendations. * Seek and participate in professional development activities. * Prepare and maintain records, files, logs, and reports related to personnel, inventory, supplies, work requests and work performed. * Maintain computerized work order system, track expenses and time resources and generate reports. * Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures to the department, personnel, buildings, etc. * Develop and prepare work schedules; review maintenance and custodial reports or requests; prioritize and coordinate duties and assignments to assure effective workflow and facilitate operations. * Remain current on pertinent legal and legislative matters as they relate to maintenance, construction, or Cal-OSHA issues. * Meet schedules and timelines, organize multiple projects efficiently and effectively and carry out required project details throughout the year. * Management of all facilities controls such as Building/Energy management systems, irrigation, fire, life safety, security, etc. * Plan, coordinate, direct and participate in the construction, maintenance, operation, repair, and alteration of all District structures and related physical facilities. * Participate in preparation of annual budget, including facility related projects, grounds and maintenance supplies and equipment. * Participate in the establishment and implementation of a systematic preventative maintenance program. * Transport, store and maintain records on hazardous waste materials. * Organize, coordinate, and oversee day-to-day maintenance and construction activities to ensure the proper and efficient maintenance and repair of district buildings, facilities, and related equipment. * Coordinate facilities related projects that may include outside contractors and multiple in-house trades i.e., electrical, electronics, plumbing, HVAC (Heating, Ventilating, and Air Conditioning), carpentry, grounds, and custodial. * Plan, coordinate, direct, and participate in the planting, cultivating and maintenance of the district grounds, parking lots, sidewalks, and other related areas. * Inspect work-in progress regarding methods and procedures of work, supply of necessary tools, material and equipment and prioritize and complete projects in an effective, timely manner. * Schedule and supervise use and application of herbicides, pesticides, fungicides, rodenticides, fertilizers and sterilant in a manner that ensures the health and safety of staff, faculty, and students, following accepted health and safety practices and regulations. * Provide for the proper care, maintenance and repair of District equipment, vehicles, and tools. * Conduct inspections of buildings and facilities to determine maintenance and repair needs; recommend the removal of fire, safety, or health hazards. * Perform minor repairs to equipment. * Operate assigned equipment and vehicles. * Communicate with vendors, contractors and State and County inspectors regarding maintenance operations and activities. * Be available on-call; respond to District emergencies. * Perform other related duties as assigned. Minimum Qualifications, Education, and Experience Knowledge of: * Applicable codes and regulations for plumbing, painting, electrical, carpentry and other related building and grounds repair work. * Applicable laws and regulations for general contracting work as related to California Community Colleges. * District organization, operations, policies, procedures, and objectives. * Hazardous materials laws. * Health and safety regulations. * Turf management, arboriculture, horticulture pest and plant disease control and eradication; irrigation principles and controls. * Methods, materials, and equipment used in the building trades and grounds maintenance, including carpentry, painting, plumbing, masonry, roofing, locksmith, and electrical and mechanical work. * Operation of professional hand and power tools and equipment used by various building and maintenance trades. * OSHA safety and safe work practices. * Principles and practices of supervision, training, and evaluation. Skill and Abilities: * Ability to estimate scope of work assigned and estimate cost of repairs and construction work. * Work independently and with initiative. * Ability to learn new systems and operation procedures. * Plan, organize and supervise work. Prioritize and schedule work; train and provide work directions to others. * Read blueprints and sketches. * Operate a computer and applicable software including word processing, spreadsheets, presentations, and email. * Communicate effectively both orally and in writing. * Represent the College in a professional manner. * Demonstrate sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, and ethnic background of community college students and personnel, including those with physical or learning disabilities. * Interpersonal skills including patience and courtesy; exercise tact and diplomacy in dealing with sensitive or confidential matters. * Establish and maintain collaborative and effective working relationships with various college staff and community partners. Illustrative Education and Experience: A typical way to obtain the above knowledge and skill is a combination of education and experience equivalent to: * Graduation from high school with five years of increasingly responsible experience in maintenance of grounds, buildings, custodial, HVAC, electrical or plumbing systems. * Two years of supervisory experience are required and may be included as part of the five years listed above. * Demonstrated cultural humility, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Other Requirements: A valid California driver's license with satisfactory driving record and current vehicle insurance meeting State of California requirements. Must possess a certified pool operator license or obtain within 12 months of employment. Desirable Qualifications: * Lead or supervisory experience. * Related college course work and/or journeymen training experience. Working Conditions: Duties are performed in an office environment at a desk or at a computer terminal or in meetings as well as in other outdoor settings which may expose the individual to outdoor elements. Incumbents are subject to frequent contact in person and on the telephone with executive and management personnel, academic and classified staff, students, and the public. Frequently must travel to other offices or locations to attend meetings and conduct work. Regular exposure to fumes and noise from equipment operations. Working at heights and in tight, enclosed areas; working around and with machinery having moving parts and with chemicals, adhesives, and coatings. Position requires some evening and weekend responsibilities. Physical Characteristics: The physical abilities involved in the performance of essential duties are: Typically, must sit or stand for extended periods, use hands and fingers to operate a computer keyboard, see clearly to read normal and fine print, speak clearly and distinctly to provide information in person or on the telephone, hear and understand voices over telephone and in person. Must be able to lift, push, and pull equipment weighing up to 85 pounds, walk, stand, stoop, kneel, reach, and climb stairs and ladders. Work is performed indoors and outdoors in inclement weather. Ability to operate facilities, maintenance, and custodial tools and equipment. Driving a vehicle to conduct work, as necessary. The physical characteristics described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $61k-72k yearly est. 16d ago
  • Dietary Services Manager - Avamere South Hill

    Spokane Operations LLC

    Customer service manager job in Spokane, WA

    Dietary Services Manager Type: Full-Time Shift: Day shift Wage: $79,000-$81,000/yr DOE Responsibilities: Serve meals that are palatable, appetizing in appearance and in accordance with established portion control procedures on a timely basis Inspect diet trays; work with the facility dietician and process diet change received from Nursing Services Coordinate food service with other departments Ensure that food and supplies for the next meal are readily available Ensure that menus are maintained and reviewed prior to preparation of food Assist in serving meals as necessary and on a timely basis Qualifications: Must be 18 years or older High-School diploma or equivalent Experience in Assisted Living or other related Health Care Community Must have a food handlers' card Must be able to cook a variety of foods in large quantities Must be knowledgeable of food preparation procedures Must have knowledge of sanitation and food safety procedures and rules Employee Perks: Excellent benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage, for full time employees. Tuition assistance Access up to 50% of your net earned income after payday Career Development Employee assistance program featuring counseling services, financial coaching, free legal services, and more Paid time off/sick leave (rolls over annually) 401(k) retirement plan with employer match #main123 “At Avamere Communities, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.” The company reserves the right to revise the duties set forth in this job description at its discretion.
    $79k-81k yearly 3d ago
  • Parking Services Manager

    City of Spokane (Wa 3.6company rating

    Customer service manager job in Spokane, WA

    DEPARTMENT PURPOSE The Parking Services Department manages the paid parking system within the paid parking zone (PPZ) and the curb environment outside of the PPZ to ensure fair and safe access to parking in the right of way. The team educates the public on the rules of the road and assists in achieving and maintaining community goals to ensure a vibrant downtown core to improve the quality of life in all neighborhoods. Parking Services coordinates with numerous agencies for services, increasing resolution rates and decreasing response time. POSITION PURPOSE The Parking Services Manager leads the Department providing department efficiencies by managing staff, developing standard operating procedures and Department policy and ensuring implementation. In general, oversees the enforcement of local ordinances related to rules of the road and safety standards. SUPERVISION EXERCISED The Parking Services Manager reports to the Director of Parking Services and operates within the framework of general policies established by the Department Director. Manages professional and administrative staff providing training, mentoring, guidance and direction. In addition provides work direction to other departmental staff. Acts as Director in the Director's absence.The following Responsibilities and Requirements are functions of the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. KEY RESPONSIBILITIES * Provide overall leadership and management of Department personnel to include hiring, training, development, performance management, mentoring, and discipline. * Develops and implements training for the Parking Services staff, conducts performance evaluations, and leads the implementation of hiring and discipline/termination procedures. * Work with federal, state, and local agencies to stay informed about advances and changes that impact existing Spokane municipal codes and ordinances. Propose new municipal codes and ordinance amendments that support effective, efficient, responsible, and responsive service from staff. * Assist in developing and managing the department's budget. * Manage and monitor the parking permit system while regularly assessing parking utilization data and trends to inform adjustments and improvements. * Manage contracting and procurement processes for external vendors for parking services systems, including but not limited to parking devices, the parking permit/citation management system, and data collection and analysis tools. * Build and maintain relationships with Parking Services vendors. * Provide input into the strategic planning for Parking Services. * Assist in oversight and monitoring of Parking Services programs, parking zones, parking devices, and enforcing the rules of paid parking zones. * Monitor and report on program performance to various stakeholders and elected/appointed officials. Identify opportunities to optimize service delivery methods and procedures and assists in research, development, and/or modification of regulations, department operating procedures, and strategies to maximize the effectiveness and efficiency of services and programs. * Assist the director with public education and outreach programs and services, including interaction with media and facilitating public meetings to include periodically attending Neighborhood Council meetings and other community group meetings. * Collaborate with the general public, news media, community groups, law enforcement agencies, and city departments to address complex issues and promote compliance with municipal, county, and Washington State codes. * Assists in coordinating local option parking tax program with internal departments and external stakeholders. * Interact with the public to resolve issues related to parking citation issuance and facilitate the dissemination of information regarding parking regulations. * Develop communication to the public on changes that will impact the parking system. * Oversee the administrative processes for parking service cases, including hearings and appeals. * Develop and implement strategies to improve parking compliance within the city. * Perform related duties as assigned. REQUIREMENTS Knowledge of: * Functions, operations, and principles of public administration, municipal government, budgeting, program management, and organizational leadership. * Applicable City parking ordinances, Title 16A of the Spokane Municipal Code and the City Charter, Zoning ordinances, parking regulations, and legal procedures for enforcement and adjudication. * Community outreach strategies and development in implementation of code compliance. * Municipal government legal processes by which violations in the city are resolved or prosecuted. Skill in: * Verbal and written communication required to effectively interact with property owners, residents, businesses, and other stakeholders. * Investigating citizen complaints, gathering evidence, and documenting violations properly. * Utilizing software systems for case management and data tracking. * Records management and specifically related to contract management. * Generating reports and analyzing data to identify trends and prioritize enforcement efforts. Ability to: * Manage a team of parking services personnel and administrative staff by assigning tasks, providing training, and conducting performance evaluations. * Analyze and evaluate facts, make recommendations, and prepare clear, concise, and comprehensive written and oral reports. * Reconcile citizen and customer concerns with diverse viewpoints, goals, and objectives to achieve solutions * Problem-solve and build teams to deliver excellent customer service and accomplish the overall objectives of the Department and City leadership. Any combination equivalent to the experience and education that would likely provide the relevant knowledge and abilities would be qualifying. Generally, this will include: Education: * Graduation from an accredited four-year college or university with major coursework in business or public administration, engineering, architecture, finance, construction management, or a related field. * Master's degree in public administration, organizational development, or a related field may be substituted for four (4) years of experience. Experience: * Five (5) years of performing progressively responsible experience in parking operations. * Three (3) years of supervisory experience. WORKING CONIDTIONS Work is generally in an office setting and can include fieldwork when applicable. It involves frequent meeting attendance, irregular hours, and potential local travel to worksites. Incumbents in this classification are expected to communicate verbally, both in person and by telephone, and through various forms of written correspondence. Frequent use of computers and other office equipment is required. EEO STATEMENT We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status.
    $66k-81k yearly est. 1d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Spokane, WA

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $40k-53k yearly est. Auto-Apply 48d ago
  • Customer Support Service Manager

    Diamond Paymaster LLC

    Customer service manager job in Spokane, WA

    FLSA Status: Exempt Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated” Meets and exceeds customer service experience and financial deadlines. Properly train Leads and CSR's in customer service, operational procedures, time-card completion and professionalism. Conduct audits through audio advisory and reporting. Take necessary action as needed. Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed. Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service. Processing is timely and accurate within established guidelines. Ensure Leads are maintaining expectations. Onboarding and training of new CSR's. Scheduling of CSR staff. Performs data entry. Assures CSR tasks are completed and accurate. Performs general clerical and administrative office duties, such as maintaining and organizing files. Assists in special projects as assigned. IT contact and resolution Training Materials maintained and updated. Oversee data posting and review NetSuite. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. id="is Pasted"> Other: Able to transfer/relocate to another facility/location without notice at any time. Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $107k-151k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    All Ways Caring Homecare

    Customer service manager job in Coeur dAlene, ID

    Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $23.00 / Hour
    $23 hourly Auto-Apply 3d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Spokane, WA

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR DxLzHveibl
    $40k-53k yearly est. 19d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Coeur dAlene, ID?

The average customer service manager in Coeur dAlene, ID earns between $23,000 and $67,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Coeur dAlene, ID

$39,000

What are the biggest employers of Customer Service Managers in Coeur dAlene, ID?

The biggest employers of Customer Service Managers in Coeur dAlene, ID are:
  1. All Ways Caring Homecare
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