Customer service manager jobs in Colonie, NY

Full-time Description The Customer Service Manager leads the end-to-end customer experience from order entry to post-sale support. This role builds a high-performing, data-driven customer service function that delivers fast, accurate, and friendly service across channels (phone, email, portal). Optimize processes, systems, and policies to improve NPS, reduce complaints, boost on-time delivery, and speed response times while partnering with Sales, Operations, and Finance to remove friction. Job Duties: Lead, coach, and develop the Customer Service team (workflows, schedules, 1:1s, QA, coaching plans). Establish service standards for response, resolution, and escalation; ensure consistent, branded communication. Focus on voice-of-customer (VOC) by capturing feedback, analyze themes, drive corrective actions and close the loop with customers. Oversee order entry, changes, and status updates; coordinate with Operations to ensure on-time, in-full (OTIF) delivery. Manage escalations (expedites, damage/shortage, pricing discrepancies); coordinate returns and warranty support with Operations and Quality. Partner with Logistics to proactively communicate ETAs, delays, and recovery plans. Map the customer journey and remove friction via process redesign and clear policies (credit holds, cut-off times, returns, warranties). Build and maintain a searchable knowledge base (playbooks/FAQs) for internal use and self-service content for customers. Administer day-to-day use of CRM and related tools; ensure data quality and standard work. Maintain dashboards on open orders and customer complaints. Partner with leadership to shape sales strategy from market and customer feedback, then review KPIs to find trends and report them in clear dashboards to drive better performance. Collaborate with Sales on customer onboarding, pricing/program clarity, and proactive communications. Support Marketing on customer notices (launches, changes, recalls) and craft service messaging for campaigns. Perform other customer-experience duties as assigned. Requirements Experience and Required Skills: Bachelor's degree in Business, Communications, or related field (or equivalent experience). 5+ years in Customer Service/Customer Experience leadership (B2B preferred); plumbing/HVAC/manufacturing environment a plus. Proficiency in data analysis with a strong skillset in Excel, data analytics, visualization, and reporting. Excellent written and verbal communication skills, along with adeptness in building presentations. Strategic thinker capable of translating technical requirements/issues into a business context and vice versa. Detail-oriented with a focus on data accuracy and strong project management skills. CRM experience required; familiarity with MS Dynamics preferred. Ability to lead and motivate a customer service team. Effective interpersonal skills to collaborate with internal and external stakeholders. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Prolonged periods of sitting at a desk and working on a computer. Occasionally lift and or move up to 25 lbs. Requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires speaking and hearing ability sufficient to communicate in person or over the phone. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus. Frequently sitting, standing, walking, keyboarding Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas Salary Description $70,000 - $90,000 yearly

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Who We Are At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision. Top tier companies like OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation. The future of pay is real-time & predictive, and we're making it happen right now. We've raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures. The Revenue Org The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence. Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication. The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations. Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies. The Customer Success Engineering Team @ Pave You'll become a Pave product and compensation expert and you'll use that expertise to support a team of ~8 Customer Success Engineers. You'll make sure customers get implemented, get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You'll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful. What You'll Do Lead and develop a team of Customer Success Engineers who serve as the primary technical interface between Pave and Customers Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction. Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team What You'll Bring 5+ years of experience in a technical customer-facing role. 1-3 years of management experience leading technical teams in a fast-paced environment Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility Track record of building and scaling processes that enhance team efficiency and customer outcomes Experience with enterprise SaaS implementations and client relationship management Experience with HR tech is a plus Compensation, It's What We Do. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels. The targeted cash compensation for this position is (level depends on experience and performance in the interview process): $166,000 - $186,000 Life @ Pave Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco's Financial District, we operate strategic regional hubs across New York City's Flatiron District, Salt Lake City, and the United Kingdom. We cultivate a vibrant, collaborative workplace culture through our hybrid model, bringing teams together in-person on Mondays, Tuesdays, Thursdays, and Fridays to foster innovation and strengthen professional relationships Benefits @ Pave At Pave, career advancement drives everything-roles expand, responsibilities deepen, and compensation rises alongside your professional growth. What we provide Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you Professional Development: Quarterly education stipend to continuously grow Family Support: Robust parental leave to bond with your new family Commuter Assistance: A commuter stipend to help you collaborate in person Vision - Our vision is to unlock a labor market built on trust Mission - Our team's mission is to build confidence in every compensation decision Are you ready to help our customers make smarter, more effective compensation decisions?

FORTUNE MEDIA: Customer Service Manager Fortune is seeking a Customer Service Manager to oversee the day-to-day operations of our customer support function. This person will handle customer inquiries, resolve issues, and help improve the end-to-end service experience across subscriptions, digital access, newsletters, events, and rankings. They'll work closely with marketing, product, editorial, and technology teams to ensure our audience receives fast, accurate, and empathetic support. The ideal candidate has experience with Zendesk, a strong operational mindset, and thrives in a fast-paced, collaborative environment. Responsibilities Serve as the primary point of contact for subscriber and reader inquiries across all channels (email, form submissions, social escalations) Own and manage Zendesk, including ticketing workflows, automations, macros, and reporting Monitor response times and resolution quality, ensuring SLAs are met and exceeded Partner with marketing and engineering teams to identify and fix root causes of recurring issues Maintain and expand our Help Center with relevant, up-to-date FAQs Collaborate with subscription and product teams to support initiatives such as renewals, cancellations, log-in troubleshooting, and access issues Track and share insights from customer feedback to improve user experience and retention Develop customer service KPIs and build reporting dashboards to monitor performance Support Fortune's rankings, conferences, and education list-related inquiries as part of a centralized support approach Requirements 3+ years experience in customer service or audience support roles, ideally in media, e-commerce, or SaaS Proficiency with Zendesk or similar customer service software (Zendesk certification a plus) Experience building or scaling customer support systems, processes, or teams Strong communication and problem-solving skills Empathy and professionalism when working with customers under pressure Ability to work cross-functionally and prioritize multiple projects Comfortable analyzing data and presenting insights Nice to Have Experience supporting subscription-based products Familiarity with Salesforce or Recurly Exposure to content management systems and digital publishing tools Salary range: $80,000 - $85,000 A few of Fortune's perks and benefits: 20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy Health, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA 401(k) plan Generous parental leave Dependent care, commuter, and cell phone benefits Tuition reimbursement program A commitment to an open, inclusive, and diverse work culture Location: This role will be based in NYC with 5 days/week in the office. FORTUNE Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business through unrivaled access and best-in-class storytelling. Fortune's mission is to drive the conversation about business. With a global perspective, the guiding wisdom of history, and an unflinching eye to the future, we report and reveal the stories that matter today-and that will matter even more tomorrow. With the trusted power to convene and challenge those who are shaping industry, commerce and society around the world, Fortune lights the path for global leaders-and gives them the tools to make business better. Our values inform our mission. We believe that business can be a powerful platform for good, and we are committed to holding it to that standard.boards.greenhouse.io For Residents of California: Our California Resident Applicant and Prospective Applicant Privacy Notice is located at this link: *******************************************************************************************

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Senior Strategy & Operations Manager, Customer Strategy, you will play a critical role in supporting and driving our strategic shift towards serving new customer segments. You will be responsible for helping to understand and accelerate our short and long-term customer growth by analyzing target segments, identifying requirements to win new customers, and ensuring operational execution supports our goals. You will collaborate cross-functionally to align on customer strategy, ensure our GTM efforts are coordinated to deliver on our goals, and ensure a seamless journey for our evolving customer base. You will report to the Chief Revenue Officer. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining new customer segments Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments What We're Looking For 5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially or fully covered by GG Fertility and adoption benefits via Carrot Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role in New York, California, and Washington is between $170,000-$210,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth. Job Description The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients. Key Responsibilities: Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product Identify customer challenges and proactively suggest better solutions and strategies. Onboard and assist new customers with multiple stakeholders Simultaneously manage multiple customers who are at different points on the account lifecycle Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas You Will Be Measured On: Onboarding time Net revenue retention Customer satisfaction scores Account expansion Benefits: Opportunity to be a part of a fast growing technology company with award winning solutions Clearly laid out and communicated progression and promotion plan Competitive salary + medical/dental/vision benefits 401(k) Tons of drinks and snacks in the office Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button Qualifications Bachelor's degree required 2+ years experience in customer service, client services, consultative sales, account management, or related field Excellent interpersonal skills coupled with effective communication skills Self-confident, self-directed, forward thinking, detailed-oriented Experience with salesforce.com CRM system a plus Additional Information All your information will be kept confidential according to EEO guidelines.

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleCanary Technologies is seeking a highly skilled and experienced Director of Customer Success to lead our Customer Success team. The Director of Customer Success will be responsible for overseeing a team of Customer Success Managers (CSMs) who are crucial in ensuring customer retention and maximizing customer lifetime value post-product adoption. This role demands a proven leader with a strong emphasis on people management, professional development, and coaching to foster a high-performing and engaged CSM team.Responsibilities Lead, mentor, and develop a team of Customer Success Managers, ensuring their continuous professional growth and skill enhancement Drive customer retention strategies and initiatives, ensuring high levels of customer satisfaction and loyalty Oversee the entire customer lifecycle post-product adoption, ongoing engagement, and renewals Develop and implement best practices for customer success, including playbooks, processes, and tools to optimize team efficiency and effectiveness Collaborate cross-functionally with sales, product, and marketing teams to align customer success initiatives with overall business goals Analyze customer data and feedback to identify trends, areas for improvement, and opportunities for proactive engagement Establish and track key performance indicators (KPIs) for the Customer Success team, regularly reporting on progress and outcomes Foster a culture of continuous learning, collaboration, and customer-centricity within the team Stay informed about industry trends and best practices in customer success to drive innovation and maintain a competitive edge. Qualifications Minimum of 8+ years of experience in customer success, account management, or a similar client-facing role, with at least 2+ years in a leadership or management position Proven track record of successfully leading and developing high-performing customer success teams Strong analytical skills and an aptitude for understanding and leveraging data to drive decision making Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders Excellent coaching and mentoring abilities, with a passion for developing talent Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

The Customer Success team at Affinity are the trusted private capital advisors who ensure every Affinity customer maximizes the value of their network and relationships. We deliver this by combining deep industry expertise with proactive guidance, helping customers adopt best practices that drive measurable business outcomes. In this role, you'll drive strategic renewals and upsells while working closely with our clients to understand and address their business needs. Your role will be highly cross-functional. You will work closely with our clients to understand and address their business needs while also interfacing with our sales, product, and engineering teams to make sure we place our clients' concerns above everything else. This position will report directly to the Director, Strategic Customer Success. You will be joining a seasoned team of talented professionals and leaders who are here to help support you and your success! We hope you're excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity. What will I be doing? Own a book of Affinity's largest and most strategic customers, and drive renewals and upsells for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity's full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. Qualifications: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Required 5+ years of experience as a Customer Success Manager, Account Manager, or similar role. Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting. Experience managing complex accounts, renewals, and upsells/cross-sells. You have excellent interpersonal skills with a history of building strong business relationships. You're an influential communicator with experience presenting to small and large audiences. You're proficient in organization, account prioritization, and time management. Proven experience executing the customer journey while maintaining excellent internal operational cadences. Ability to orchestrate cross-functional resources to ensure the success of your clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. Bonus points for: Experience working at a SaaS company in the CRM, data services space or financial services clients. Location: New York City or San Francisco, CA For this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2-3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team. What you'll enjoy at Affinity: We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being. Retirement Planning: We offer a 401(k) plan to help you plan for your future. Learning & Development: We provide an annual education budget and a comprehensive L&D program. Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. A reasonable estimate of the current range is $130,000.00 - $160,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as geographical location, job-related skills, experience, and relevant education or training. About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. What You'll Do: Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.) Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified Work closely with your Account Executive counterpart to develop a joint success plan for your customers Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn Serve as the ‘voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews Work closely with Product and Engineering on identification/tracking of enhancement requests Handle escalations and work across teams to resolve issues Improve upon our existing approaches to customer engagement and account management leveraging our CS platform What We're Looking For: 5+ years of experience in Enterprise Customer Success Management Excellent project management and organizational skills in a high pressure environment, working with high value customers Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve Attention to detail is a must High energy, go-getter with fresh ideas who takes the initiative to get things done Bachelor's degree preferred or similar working experience The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$116,000-$175,000 USD

About the role: The Customer Success department is the backbone of everything Forter does, and as a Senior Customer Success Manager, you'll be a key addition to that team. Forter's technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you'll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that'll be the cornerstone of your future career. This position is based in New York and follows a hybrid model. What you'll be doing: * Own the end to end customer relationship, from go-live through renewal, for our largest and most strategic customers while executing a success plan for each * Enable a variety of client stakeholders on Forter's portal and technology close to the account going live. After, go-live, run ongoing training and enablement for clients * Quarterback high impact engagements, particularly executive business reviews to communicate Forter's value and impact to client executives * Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters * Leverage your client relationships and knowledge of Forter's solution to generate upsell opportunities that you will collaborate with the Sales team on * Own the retention number for your book of business and oversee the renewal process for expiring client contracts * Share key insights about Forter's product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction * Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience * Maintain clean data within our internal systems to ensure that both you and Forter's leadership team have the most accurate info possible about the book of business What you'll need: * Experience: minimum 5 years of relevant experience post-live, client-facing Customer Success experience where you managed large, strategic, and complex accounts. * Executive Relationships: Excellent communication skills, especially at the C-level both internally and externally. Proven ability to develop relationships with customer executives while working with stakeholders on account objectives and engagements * Program Management: Demonstrated excellence at success planning across a large and complex book of business. Experience building successful account plans to retain and grow your customers while showing urgency when reacting to problems. * Technical Aptitude: High fluency in technical topics for a non-technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts. Known as the best product expert on your past CS teams. * Expansion Discovery: Proven track record of landing and expanding large strategic accounts in your book of business. You have a nose for discovering and qualifying upsells and cross-sells. Experience with an upsell or revenue quota preferred. It'd be really cool if you also have: * Industry-Relevant Experience: Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce. About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including: * Great Place to Work Certification (2021, 2022, 2023, 2024) * Fortune's Best Workplaces in NYC (2022, 2023 and 2024) * Forbes Cloud 100 (2021, 2022, 2023 and 2024) * #3 on Fast Company's list of "Most Innovative Finance Companies" (2022) * Anti-Fraud Solution of the Year at the Payments Awards (2024) * SAP Pinnacle Awards "New Partner Application Award" (2023) * Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Benefits: * Competitive salary * Stock options * Matching 401K Plan * Comprehensive and generous health insurance, including vision and dental coverage * Home office allowance * Generous PTO policy * Half day Fridays Hybrid work: At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days. Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building. * Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes. Salary Range: $127,000 - $158,000 annually + bonus + equity + benefits The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level. Forter's Applicant Privacy Policy

Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.

About Factor for Business and the Customer Experience Manager Role This is a hybrid role to the NYC HelloFresh Headquarters Factor for Business is a fast-growing channel bringing chef-crafted, dietitian-designed meals to companies of all sizes. Reporting to the Head of Factor for Business, you will join as a pivotal member of a lean, cross-functional team that's building a key growth engine for Factor. You will be the first Customer Experience hire, responsible for building the foundation that ensures the majority of our business customers get a seamless, reliable, and scalable experience. This is a high-impact role where you'll manage our offshore support team, handle all customer escalations, and build our client lifecycle marketing function from the ground up. You will… Build the function from the ground up: Develop and implement the processes for pooled support, escalations, and lifecycle marketing for our B2B customers. Manage our customer support team: Hire, train, and manage our offshore support team, developing the playbooks and SOPs they need to succeed. Act as the escalation point of contact: Serve as the "Tier 2" support for all customers, handling complex issues and escalations that our support team cannot. Own scalable customer success: Design and build our "one-to-many" client lifecycle marketing, including automated onboarding emails, feature announcements, loyalty initiatives and health monitoring. Leverage Hubspot and Shopify: Manage service tickets, onboarding workflows, and reporting to drive visibility and operational efficiency. Monitor customer health: Track usage patterns and churn indicators for our "pooled" customer segment and develop proactive, automated campaigns to address risks. Improve the customer experience: Collect and analyze feedback from customers, end users and internal teams to surface pain points and drive improvements. You are… A builder and problem-solver: You thrive in ambiguity and like to create structure where none exists. Customer-obsessed: You understand how operational excellence and proactive communication directly shape customer loyalty. A team player: You thrive in a collaborative environment, actively sharing insights and supporting your colleagues to achieve shared goals. Detail-oriented and structured: You bring order to chaos, document well, and set up systems that others can easily follow. An owner: You take initiative, hold yourself accountable, and approach colleagues with a solution-first mindset. You have… 4-8 years of experience in B2B customer operations, customer success, or customer experience. A track record of building and improving processes in fast-growing, ambiguous environments. Experience managing a customer support team or function (offshore experience is a plus). Excellent communication skills and the ability to work cross-functionally. Experience working in HubSpot (or similar CRM) to manage service tickets and customer communication workflows. Bonus: Experience using Shopify or working in food, delivery, or logistics. You'll get… Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role Generous PTO, including sabbatical, and parental leave of up to 16 weeks Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Tuition reimbursement for continuing education (upon 2 years of service) Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. #Factor #JD1008New York Pay Range$119,200-$134,100 USD

The Dining Room Coordinator oversees the daily operations of the dining room in a senior living facility, ensuring a welcoming and efficient dining experience for residents and guests. This role involves supervising waitstaff, managing dining schedules, maintaining service standards, and addressing resident needs and concerns. The coordinator serves as the primary liaison between the kitchen and dining room staff to ensure smooth operations. Key Responsibilities: • Coordinate and oversee all dining room activities, including meal service, special events, and resident dining schedules. • Supervise, train, and support waitstaff, ensuring consistent service quality and adherence to facility protocols. • Monitor dining room cleanliness, organization, and ambiance, ensuring a safe and pleasant environment for residents and guests. • Act as a liaison between kitchen staff and waitstaff to ensure accurate and timely delivery of meals. • Address resident concerns or special requests during meal service, including dietary accommodations and seating preferences. • Create and manage staff schedules to ensure adequate coverage for all shifts and events. • Assist with onboarding and training new dining room staff, providing ongoing guidance and support. • Collaborate with kitchen management to plan menus, coordinate special events, and adjust operations as needed. • Monitor inventory of dining room supplies, such as linens, utensils, and tableware, and submit purchase requests as necessary. • Conduct regular inspections of the dining area to ensure compliance with health, safety, and sanitation standards. • Maintain positive relationships with residents, staff, and family members, fostering a community-oriented atmosphere. • Prepare reports on dining room operations, staff performance, and resident feedback for review by facility management. Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only will our residents experience a difference, but our staff will too. We understand the importance of balance between work and family life, and we are committed to working with you to help you meet your goals. Kingsway Community offers: Excellent Benefit packages for Full Time and Part Time Employees which include Health, Dental, Vision, Flexible Spending Accounts, 401k and reduced Public Transportation passes. Opportunity for career advancement through our Tuition Reimbursement & Student Loan Repayment program. Kingsway Community is no longer requiring employees to be vaccinated for COVID-19! Learn more about working at Kingsway Community at our careers page : ********************************************** Requirements Qualifications: • Previous experience in hospitality or dining room management, preferably in a senior living or healthcare setting. • Strong leadership and team management skills. • Excellent interpersonal and communication abilities, with a focus on resident satisfaction. • Knowledge of food safety and sanitation regulations; certification preferred. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • Proficiency in using scheduling software and basic computer applications. Key Attributes: • Patience, empathy, and a genuine commitment to serving senior residents. • Detail-oriented with a focus on maintaining high standards of service and cleanliness. • Strong problem-solving skills and the ability to address concerns proactively. • A collaborative mindset to work effectively with both dining and kitchen teams. Reports To: Food Service Manager or Director of Dining Services

Join ShopMy - Powering the Future of Digital Marketing ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world's leading brands to build dynamic, high-impact creator programs. Today's most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products. We've just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you! About The Role: ShopMy is hiring a Manager, Creator Experience to lead the strategic management and growth of our top-earning creators. You will serve as the primary relationship owner for a portfolio of influential digital talent, acting as a trusted advisor to maximize their earnings, deepen their engagement, and advocate for their needs across ShopMy. This role is highly creator-facing and combines high-touch partnership with scalable strategies. You'll collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy's growth. Your Impact to The Role: Strategic Creator Partnerships: Manage and grow a portfolio of top-tier creators, ensuring long-term retention and success. Performance Insights & Growth: Analyze creator performance data and provide actionable recommendations that drive revenue. Cross-Functional Collaboration: Partner with internal teams to scale best practices and serve as an advocate for creators, all to deliver a seamless creator experience. Team Leadership: Mentor and support junior team members to strengthen the overall team's support of Creators. You Are Energized By: Building trusted relationships with high-profile creators Turning performance data into strategies that unlock growth Anticipating creator needs and solving challenges quickly Thriving in a fast-paced, high-growth environment Driving measurable results while supporting team growth What We Are Looking For: Bachelor's Degree 4-6 years of experience in customer success, account management, partnerships, or creator economy roles Proven track record of managing and growing high-profile accounts or creator relationships Strong communicator with the ability to influence and advise top-tier talent Analytical and strategic thinker with strong problem-solving skills Familiarity with creator platforms, affiliate programs, and digital marketing tools a plus Proficiency in Salesforce and Looker also a plus In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range$100,000-$115,000 USD The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as: Medical & Dental Coverage at 70% Equity in ShopMy Flexible PTO 14 weeks of parental leave Reimbursements up to $200/month to spend on teammate outings 401k program (3% automated contribution from ShopMy!) Wellhub Membership Company retreats Opportunity to monetize your influence- all employees build out a ShopMy page! Birthday PTO

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . 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At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-3 years' experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in New York City is $66,000 to $112,000 + benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $140,000 , depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon several factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Temporary Description Overview of Position: The Lunch Service Supervisor is responsible for delivering services and experiences to our guests aligned with a culture of excellence. Successful candidates will demonstrate the ability to maintain a clean, orderly, functional kitchen and lunch service while supervising support staff and supporting Ski and Ride School Programs. Job Duties: Prepare, serve, set up, and clean up all snacks and lunch for ski and ride school programs - no cooking required Monitor compliance with food safety standards, policies, and procedures Inventory food and supplies and order as needed Work with the primary kitchen to ensure quantity and quality of food is appropriate and delivered in a timely manner Ensure procedures for food allergies are followed consistently to align with our safety standards Manage menu offerings to deliver an appropriate variety of nutritional options for children Maintain a clean and organized kitchen and service area Oversee support staff assigned to assist with lunch service duties including snack prep, cleaning, delivery of lunch service, and other duties as assigned Be friendly and engaging with instructors and children Work Schedule and Conditions: We are in the business of providing a product and guest experience aligned to a culture of excellence. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holidays. Requirements Job Qualifications: Strong understanding of food safety procedures and compliance Experience in food and beverage industry preferred Food Safety certification preferred Have a high level of attention to cleanliness and detail Basic computer skills required Have a willingness to learn about Ski and Ride School Operations Salary Description $18/hr