Customer service manager jobs in Colorado

B&B Blending develops and manufactures a full line of automotive reconditioning, car wash, janitorial and industrial cleaning products sold through private-label distribution worldwide. B&B Blending's culture thrives on passion, high energy, transparency and inclusion, which employees say make it an exciting and fulfilling place to work. Our products are not mass-produced and each are carefully formulated with special blends of high-quality polymers, fragrances, resins, surfactants and waxes. We constantly re-evaluate and test our blends to ensure that we are offering the most technologically advanced and safe products available with an emphasis on environmental stewardship. We at B&B Blending always prefer quality over quantity. Job Summary Our company is seeking an experienced and bilingual Plant Manager to join our highly skilled team in the North Denver metro area to lead the organization's complex plant and distribution platform. As an ideal candidate, you have proven management experience in a highly dynamic setting focused around chemical blending, and excellent organizational, communication, and leadership skills. You'll work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success. Objectives of this Role Foster the growth of a strong and aligned team within the site by strengthening existing relationships and cohesiveness among all departments. Collaborate within the organization in the development of performance goals and long-term operational plans. Maximize efficiency and productivity through continuous improvement practices and interdepartmental collaboration. Set strategic goals for ongoing cost reductions, operational efficiency and increased productivity. Work with site leads in the development of financial and budgetary plans and be accountable for the total operational performance of site. Analyze current operational processes and performance, implementing solutions for improvement when necessary. Continue to drive the site, leveraging all assets to become a center of excellence. Daily and Monthly Responsibilities Responsible for all Environmental Health and Safety, Quality, Planning, Scheduling, Production, Warehousing, Shipping at the site. Develop, implement, and monitor day-to-day operational systems, KPI's and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Build and maintain relationships with all department heads and other sites to make decisions regarding operational activity and strategic goals. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements/equipment that will maximize output and minimize costs. Uphold organization policies and standards, ensuring legislative regulations are followed. Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. Skills and Qualifications Bachelor's degree in engineering or science with experience in the chemical or processing fields. 5 to 10 years in senior leadership role in the appropriate field, ideally in the chemical industries with processing and blending experience as an asset. Fluent in Spanish Knowledge of multiple operational functions and principles, including finance, customer service, supply chain, production, and employee management Proven ability to plan and manage operational process for maximum efficiency and productivity. Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands. Strong working knowledge of industry regulations and legislative guidelines. Preferred Qualifications Experience with budget and business plan development. Ability to move between strategic goals for the site to tactical plans easily. Proven ability to develop innovative solutions for increased productivity. Result orientated problem-solving skills with an extensive background in Continuous Improvement proven methods. Strong team building, decision-making and people management skills both within operations and other departments. Masterful organizational, communication, and leadership skills, demonstrated by previous professional success. Strong working knowledge of data analysis and performance metrics using business management software. The expected compensation for this position is a base salary of $125,000-$150,000 annually, depending on experience and qualifications.

Pay: $114,000-$123,000 The Enterprise Security Operations Center Manager will be responsible for managing the daily operations of the Enterprise Security Operations Center, ensuring efficient and effective monitoring of security systems, and providing exceptional service to our clients. This role requires strong leadership skills, technical expertise, and the ability to work in a fast-paced environment. 35%: Operational Leadership & Security Oversight Responsible for overseeing all ESOC functions, including incident management, ensuring the center operates 24/7 with seamless coordination between shifts. Directly supervise ESOC personnel, including analysts, agents, supervisors, and response teams, ensuring clear roles and responsibilities. Build, maintain and manage shift schedules for agents and supervisors. Ensure the continuous monitoring of security systems, including surveillance, access control, and threat intelligence platforms and incident response. Oversight of the proprietary technical stack(s) and management of functionalities. Implement and enforce operational policies, procedures, and best practices to maintain high-performance standards. Maintain compliance with client security requirements, industry regulations, and company protocols. 20%: Incident Management & Crisis Response Accountable to lead the ESOC's response to security incidents, Anomaly Detection, ensuring swift identification, escalation, and resolution of threats. Develop and refine incident response protocols to enhance efficiency and minimize risk to personnel, assets, and operations. Serve as the primary point of contact for critical security incidents, coordinating with internal teams, clients, and external agencies as needed. Provide after-action reviews and recommendations to improve future responses and security strategies. Root cause analysis and post incident reporting. 15%: Personnel Management & Training Recruit, train, and mentor ESOC personnel, fostering a high-performance culture. Accountable and responsible for new hire training. Conduct regular performance evaluations, coaching sessions, and team development initiatives. Ensure personnel are proficient in security technologies, intelligence analysis, and emergency response procedures. Develop training programs in partnership with Learning and Development to enhance skills, improve situational awareness, and maintain operational readiness. Responsible for developing and implementing ESOC standard operating procedures (SOPs). 10%: Technology & Systems Management Accountable for managing and optimizing SOC technology, including video surveillance, access control, intrusion detection, and threat monitoring platforms. Work closely with IT and cybersecurity teams to enhance system integration, performance, and resilience. Evaluate and recommend emerging technologies that enhance SOC efficiency and effectiveness. Ensure all security systems are regularly tested, maintained, and upgraded as needed. 5%: Client & Stakeholder Communication Serve as a liaison between the ESOC and client security teams, ensuring alignment with their security objectives. Responsible for providing regular security briefings, reports, and updates to clients and senior leadership. Provide routine reports, including extrapolating data, analytics, and converting software outputs into dashboard reports as well as Metrics and KPI tracking. Distribute reports to ESOC Director and market-level Service Delivery leaders. Notifying NSS Leadership of Critical Incidents. Accountable for providing data for audits and investigations. Address client concerns, develop customized security solutions, and ensure service excellence. Requirements: Education: Bachelor's degree in a related field or equivalent work experience. Work Experience: Experience managing or working within a Security Operations Center (SOC), Global Security Operations Center (GSOC), or similar environment. Hands-on experience overseeing security monitoring, access control, surveillance systems, and alarm response. Proven track record in incident management, emergency response, and crisis coordination at a corporate or government level. Experience managing SOC personnel, security analysts, and emergency response teams. Experience working within an Enterprise Security environment supporting corporate clients, executives, and employees. Experience working with external security partners, law enforcement, and intelligence agencies. Experience in security automation, data analytics, and intelligence platforms (e.g., Ever-bridge, Data Miner, Resolver). Licenses/Training: Required: Ability to pass any company or state-required training or other qualifications for licensing. Obtain any state or federal related licenses that may be required. Preferred: CHPA, CPP or, CISSP Skills: Ability to interpret intelligence reports and provide actionable security recommendations. Incident and crisis management. Intelligence analysis and threat assessment. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Security technology & systems management. Policy development. Familiarity with protective intelligence, executive protection, and travel risk management. Proficiency with security technologies such as CCTV, access control systems, intrusion detection, and threat intelligence platforms. Emergency response and business continuity

Are you a hands-on leader who thrives in a fast-paced production environment? APEX Placement and Consulting has partnered with an exciting company in Aurora, CO looking to add a Plant Manager to their already amazing team. Their primary responsibility will be to lead and manage daily production operations to ensure efficiency, quality, safety, and team performance meet organizational goals. Could this be the next job for you? Bilingual in English and Spanish required What's in it for you: 1st shift schedule - Days will fluctuate depending on plant needs Competitive salary at $70,000/yr. Direct Hire position - you'll be hired on directly with our client! Amazing benefit package once hired in permanently Medical, Dental and Vision 401K Paid vacation What your day will look like: Plan and prioritize daily workflow to meet business goals. Hire, train, and onboard new production staff with a focus on safety and efficiency. Monitor quality and cleanliness, addressing items that fail to meet standards. Manage employee performance through coaching, discipline, and collaboration with HR. Coordinate communication across production, logistics, and dispatch teams. Report equipment issues and ensure timely resolution. Support operations as needed to maintain production flow. Develop schedules to control labor costs, meet KPIs, and align with sales forecasts. Enforce OSHA safety standards and maintain PPE inventory. Oversee team productivity and resolve operational issues. Track inventory to support scheduled production. Maintain accurate reports on productivity and performance. Submit incident reports for safety or quality concerns. What we are looking for: High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or related field preferred. 3+ years of supervisory experience in a production, manufacturing, or industrial setting. Bilingual in English and Spanish required Knowledge of OSHA safety regulations and best practices Flexible to work various shifts, including nights, weekends, or holidays as needed At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

Doc's Construction is a leading reconstruction and defect repair firm based in Denver, CO. Our work focuses on quality, safety, and strong client relationships. As we continue to expand, we are seeking a strong General Manager to lead operations and drive performance across the company. Role Description The General Manager will oversee all day-to-day operations, including field management, project execution, safety, scheduling, and financial performance. This leader ensures projects run smoothly, teams operate efficiently, and clients receive best-in-class communication and results. This is a hands-on operational role ideal for someone with strong leadership, construction management experience, and a drive for operational excellence. Key Responsibilities Lead and manage daily company operations across field staff, project management, and subcontractors Oversee multi-family reconstruction and construction-defect projects, ensuring they stay on schedule and on budget Review job schedules, budgets, submittals, RFIs, and project progress reports Conduct regular jobsite visits to ensure quality control, safety, and productivity Maintain strong relationships with clients, vendors, and subcontractors Manage labor efficiency, equipment utilization, and job-cost performance Support estimating, bid reviews, and project pricing Develop and enforce company SOPs and safety protocols Recruit, train, mentor, and evaluate team members Identify opportunities to improve workflow, reduce costs, and increase profitability Qualifications 5+ years of construction management experience (multi-family, HOA, or defect repair preferred) Proven leadership experience with small teams (10-30 employees) Strong understanding of building codes, reconstruction methods, and defect repair processes Experience with project financials, job costing, and scheduling Excellent communication and client-facing skills Ability to read plans, scopes of work, and engineering reports Proficiency with construction management software (Buildertrend, Procore, etc.) What We Offer Competitive salary ($120K - $150K) Company vehicle allowance Health benefits package 401k matching Paid vacation and holidays Career growth in a stable, specialized construction niche How to Apply Please submit your resume and a brief cover letter outlining your construction management experience and leadership background.

The Wilbert Group, which is part of Marmon Holdings, Inc., a Berkshire Hathaway Company. The Wilbert Group is a leading precast concrete manufacturer and service provider, catering to the funeral service, building trades, and agricultural sectors. Our comprehensive range of top-tier concrete offerings encompasses burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. Based on the diverse offerings, a wide range of rolling assets are required ranging from forklifts, construction equipment, trailers, light, medium and heavy-duty vehicles. Operating from numerous manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, we are dedicated to delivering unparalleled products and services. Overview Responsible for supervising the daily operation of concrete vault manufacturing, graveside services, crematory, mortuary transport, monuments, & delivery to ensure all employees strive to meet the standards set forth by the company for Safety, Quality, Efficiency, Preventative Maintenance and Housekeeping. Essential Job Functions Oversee daily scheduling of all departments, managing manufacturing and delivery labor hours. Monitor costs and expenses, explaining month-to-month variances. The Wilbert Group is committed to maintaining a safety-first culture, ensuring the well-being of our employee partners, clients, and community. We prioritize safety in all aspects of our operations and expect employee partners to uphold these standards. Ideal candidates will demonstrate a strong understanding of safety protocols, a proactive approach to risk management, and a dedication to fostering a safe work environment. Coordinate daily production on the shop floor, ensuring the necessary resources (parts, supplies, tools and equipment) are provided for efficient and effective production of goods. Responsible for monitoring and correcting any quality issues in both our products and graveside services. Work with our suppliers to optimize concrete mix/strength and minimize product cost. Assist Regional Manager in developing and implementing continuous process improvements, specifically related to efficiency, safety & housekeeping. Help implement Lean Manufacturing Concepts. Make certain that all State, Federal and Company safety requirements are current and adhered to including employee training and necessary meetings. Maintain compliance with all OSHA and DOT requirements. Manage all department's purchasing, warehousing and inventory control of both raw and finished goods. Responsible for contacting vendors, ordering parts & supplies and monitoring lead times to ensure deliveries of these materials meet demand. Conduct bi-weekly and monthly inventory-counts and assist in reconciling variances. Manage all department training, expectations, discipline and evaluations in accordance with Company policy and State/Federal law. Along with the Regional Manager, coordinate the Maintenance & Repair of the company's facilities, equipment & vehicles. Physically assist in any manufacturing/delivery or customer service activity/issue as required. POSITION REQUIREMENTS Prefer a minimum of 2 years in the precast concrete industry, including experience in production scheduling, dispatching, purchasing, safe work procedures and practices. HS Diploma or GED required. Prior experience managing people, production, equipment and/or maintenance. Preferred Knowledge, Skills and Abilities Precast, concrete batch or construction experience. Manufacturing or batch operations Lean Methodologies Some basic accounting knowledge. Some basic mechanical skills Good interpersonal skills. Ability to establish and maintain effective relationships with staff, employees, and managers. Ability to present facts and recommendations effectively in oral and written form. Must have a solid understanding of MS Office software and Google. NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See careers.dollargeneral.com/benefits for additional details. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. Note: Applications will remain open until a candidate is selected and has accepted. New hire starting wage: $17.56 $23.71 #CC#

Store Manager - Mimi's Prom Denver Full-Time | Salary + Health Benefits, PTO, 401(k), Bonuses About Mimi's Prom: Mimi's Prom is Denvers hottest new Prom & Homecoming store - with the largest selection, newest styles, and most unforgettable experience in the Rocky Mountain region. We don't just sell dresses - we create confidence, celebrate moments, and make magic happen every day. The Opportunity: We're looking for a motivated, positive, and people-driven Store Manager to lead our Denver prom team through the excitement of prom season and beyond! This is a fast-paced, hands-on leadership role perfect for someone who loves fashion, thrives on energy, and inspires others to shine. What You'll Do Snapshot: Team leadership & development: Recruit, train, and coach stylists to deliver exceptional service and achieve sales goals. Foster a motivating, upbeat team culture with daily encouragement and accountability. Conduct regular evaluations and coaching sessions to drive performance. Sales & Customer Experience: Lead the sales floor with energy, positivity, and professionalism. Uphold Mimi's standards for customer experience and presentation - every stylist, every sale, every moment. Support stylists in closing appointments, overcoming objections, and adding accessories. Operations & Scheduling: Build and manage team schedules, ensuring optimal coverage and productivity. Oversee store presentation, closing duties, and cleanliness standards. Maintain POS system accuracy, appointment flow, and daily operations. Accountability & Reporting: Track key performance metrics including close ratio, reviews, and sales goals. Meet weekly with ownership to review results, initiatives, and staff development. Events: Coordinate oversight of influencer events, photoshoot collabs, and in-store promotions. What We're Looking For 2+ years of retail management or sales leadership experience. Confident leader who thrives in a fun, high-energy environment. Strong communication and organizational skills. Passion for customer experience, team development, and detail. Full time position - weekend availability is a must. Perks & Benefits Salaried position Health benefits, PTO, 401(k) Bonus potential at season's end based on goals and metrics Travel opportunities to national Prom Market events Employee discounts and incentive programs Why You'll Love It Here At Mimi's, you'll be part of something bigger - a family owned, woman led, company that celebrates every milestone and empowers our team to grow. Our stores are vibrant, fast-moving, and full of life. You'll lead a team that creates unforgettable memories for our shoppers (while having fun doing it). Ready to bring the magic to Mimi's? Apply today and help us make Prom 2026 unforgettable.

The Customer Service Manager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position Principal Duties: Maintain liaison with customer's management team Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations Present "Welcome to the Family" presentations to all new Falcon operators or as requested Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits Track current location, phone numbers and main points of contact of customers for DFJ customer master file Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT) Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve Be familiar with/utilize Front Line Empowerment Policy Communicate on company email system for messages, download/upload files Adhere to "no pass on" policy of Field Service Track current locations/addresses of aircraft and operators for DFJ customer master files Non-Principal Duties: Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative Participate in Field Service Department meetings Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.) Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports Aid customer in forecasting their spare parts/service bulletins and ground support requirements Minimum Qualifications: Associate's degree or equivalent experience Demonstrated leadership skills and prior success establishing a relationship with customer's management Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred Excellent communications skills (written and verbal) Excellent presentation skills required Intermediate proficiency in PC, MS Office, database retrieval, etc. A&P license Flexibility of personal schedules Demonstrated strong customer service orientation Driver's license Passport/proper travel documents required Additional Desired Qualifications: Pilot's license Aircraft spare parts sales/warranty administration experience Teaching/instructor experience IA Bachelor's degree Chief of Maintenance/management position and responsibilities experience preferred Working Conditions: Office environment 40-75% travel Compensation and Benefits The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next Customer Service Manager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards. Essential Duties and Responsibilities: Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets. Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available. Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve. Work directly with and maintain constant communication with partners, clients, and consumers across the local region. Our Brand Ambassador has the following beliefs, skills, and personality traits... You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward You think of problems and challenges as opportunities for improvement and growth You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable. People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division + Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience + These positions will be located in the following cities: San Francisco, CA; Santa Ana, CA; Ontario, CA; Denver, CO and Nashville, TN + The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate **What you'll do** + Drives operational excellence + Creates an environment that cares for our frontline team members and celebrates the team successes + Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies + Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Promotes an environment of mutual respect and trust between frontline team members + Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity + Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance + Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays, and days -off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years experience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job DescriptionAbout Us At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive. If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together. About the Role We're looking for an experienced, people-focused Customer Support Manager to lead our North American Support team. This manager will directly oversee our Team Leads (who in turn manage Tier 1 and Tier 2 agents) and will be responsible for driving operational excellence, ensuring high-quality customer experiences, and cultivating a culture of accountability, growth, and continuous improvement. This role combines strategic team leadership with hands-on operational ownership. The ideal candidate is data-driven, calm under pressure, passionate about customer advocacy, and experienced in scaling support operations in a SaaS environment. This is an on-site role, 5 days a week in office. What You'll DoPeople Leadership Manage and coach Team Leads and Agents, ensuring they are effectively developing and supporting their teams. Support hiring, onboarding, and ongoing development of Support team members. Conduct regular performance check-ins, provide feedback, and partner with People/HR on development plans. Foster a collaborative, inclusive team environment aligned with our company values. Operational Excellence Own day-to-day Support operations for the North American region across multiple time zones (EST-PST). Ensure the team meets or exceeds operational targets (response times, SLAs, CSAT, QA scores, backlog, etc.). Oversee queue management and workload distribution to optimize coverage and efficiency. Analyze performance metrics and trends to identify gaps and drive improvements. Customer Experience & Escalations Serve as the escalation point for high-priority, sensitive, or complex customer issues. Partner with cross-functional teams (Product, Engineering, Customer Success, etc.) to resolve escalations and improve recurring issues. Identify opportunities to enhance customer satisfaction and reduce friction across the support journey. Process & Tooling Improvements Collaborate closely with our Support Operations team on process refinement, workflow optimization, and knowledge management. Partner on tooling enhancements, particularly within Zendesk, Aircall (or other telephony systems), and internal support infrastructure. Standardize best practices across shifts, teams, and regions. Lead or contribute to support-related projects and initiatives that scale efficiently as the team grows. What We're Looking For 3-4+ years of experience in customer support leadership at the management level. Experience managing Team Leads and multi-tiered support teams. Strong comfortability with data analysis and reporting Background in SaaS or a similar technical customer-centric environment. Strong command of support tools such as Zendesk, Aircall, or comparable telephony/CRM platforms. Proven ability to lead teams toward meeting operational KPIs and improving the overall customer experience. Exceptional communication skills; able to motivate teams, influence stakeholders, and handle escalations with clarity and empathy. Analytical mindset with experience using metrics to guide decisions and optimize operations. When you join our team, you're stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here's what you can expect: High trust, real impact: You'll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don't just get things done, but to get them done right for our customers. One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. Space to grow: You'll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You'll be joining a global team committed to building something that truly matters-and enjoying the ride along the way. We'd be excited to have you with us. Together, let's shape the future of the tourism industry. Salary range: $100,000-130,000 Powered by JazzHR 0Ev3YDeUKF

Job Details Full Time / Part Time: Full Time Pay Range: $80,000 - $115,000* + Commission FLSA Classification: Exempt Business Unit: Trucking Reports to: Operations Manager Travel Requirement: Yes * Commensurate with experience The Customer Support Manager (CSM) at Select Water Solutions serves as the primary liaison between the company and its industrial and oilfield clients. The CSM is responsible for maintaining and strengthening customer relationships by understanding operational requirements, implementing solutions, and communicating client needs to Select Management and field operations teams. This role requires a strong understanding of industrial service environments, oilfield, logistics, and operational coordination to ensure seamless delivery of Select's solutions and continued customer satisfaction. The essential job functions include, but are not limited to Meet and communicate with customers on a daily basis to understand operational objectives, project timelines, and equipment requirements. Coordinate closely with the Operations Manager and Corporate Account Representative to align customer expectations with available resources and service capabilities. Provide regular market intelligence, competitive insights, industry trends, and project status updates through established reporting channels. Follow up to ensure personnel, fleet assets, and equipment are properly scheduled and mobilized to meet job demands. Monitor and adjust resource allocations as operational needs evolve across customer sites. Maintain continuous engagement with customers to identify new opportunities, upcoming projects, and areas for service optimization. Complete all required operational and customer reports in a timely and accurate manner. Promote strong personal and business ethics in all interactions with customers, vendors, and company personnel. Maintain accurate records of all customer interactions, project activities, and follow-up actions within company systems. Participate in and complete all company-required safety and compliance training programs. Support Environmental, Health, and Safety (EHS) initiatives and ensure adherence to all regulatory and company safety standards in industrial environments. Follow instructions and perform additional duties as assigned by management. Prospect and engage potential customers across relevant industries, educating them on Select's capabilities, service lines, and operational expertise. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Bachelor's degree preferred. Industrial or energy sector experience strongly preferred. Ten (10) years of relevant work experience may be accepted in lieu of a formal education. Five (5) to ten (10) years of experience in a customer-facing role with a proven track record of client relationship management and account development in industrial or field service environments. Strong facilitation skills with the ability to influence customer decision-makers and operational leaders. Demonstrated success in developing and executing strategic sales and service initiatives within an industrial market. Regular personal contact with key client personnel to understand project scope, technical requirements, and operational expectations. Must possess a valid driver's license and meet company insurance eligibility requirements for operating company vehicles. Proficient with Microsoft Office Suite, including Word, Excel, Outlook, Teams, Adobe, and PowerPoint. Superior interpersonal and communication skills with the ability to collaborate across field operations, logistics, and management teams. Strong analytical, organizational, and planning skills with an understanding of operational workflows and industrial project execution. Select Values and Guiding Principles W: Working Safe A: Accountability T: Teamwork E: Excellence R: Respect Compensation InformationCompensation is competitive and commensurate with experience. Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans. Paid Vacation Days and Paid Holidays. Retirement and Savings (401K) Plan with Company match. Annual uniform allowance. Referral bonus with no cap on amount of referrals. Paid Training. Physical Demands and Exposures Traditional Monday through Friday, 8 - 5pm, unless operations dictate otherwise. Exposure to noise levels requiring the use of hearing protection. Needs high degree of concentration in a busy area. Ability to individually lift: Maximum 25 lbs.

Who We Are Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at ***************** Summary SENS is seeking a highly capable and self-directed Technical Customer Support Manager to lead and enhance our customer-facing service operations for mission-critical DC power and generator (genset) systems. This role requires exceptional communication, deep technical curiosity, and strategic problem-solving to deliver best-in-class service for our most important customers. This leader will manage cross-functional support engagements, spearhead resolutions to complex service issues, and ensure our support organization operates at the highest level of professionalism and technical quality. While an engineering degree is not required, this position demands strong technical acumen, a hands-on mindset, and the ability to manage multiple high-stakes priorities. Responsibilities Customer Communication & Engagement Deliver clear, professional, and technically accurate communication via email and verbal channels with strategic customers and internal SENS teams. Serve as the primary escalation point for complex service situations, building trust through transparent, empathetic, and solution-oriented interactions. Present root cause analyses, corrective actions, and resolution timelines to customers and senior leadership. Guide and support the technical service team in troubleshooting and resolving genset performance issues, control panel faults, ATS failures, and power distribution anomalies. Maintain deep familiarity with engine manufacturers (e.g., Cummins, Kohler, MTU) and control systems (e.g., Deep Sea, Woodward, Basler). Lead root cause analyses and corrective action implementation for recurring technical issues. Service Assessment & Problem Resolution Proactively analyze customer service dynamics, identifying trends and recurring issues that impact reliability and satisfaction. Lead the development and execution of structured action plans to resolve issues-from root cause analysis to long-term corrective implementation. Own each challenge cradle to grave, ensuring timely, complete, and permanent resolution. Technical Acumen & Troubleshooting - Demonstrate and maintain working knowledge of: DC power systems Industrial battery technologies Power electronics and chargers Electrical distribution components Monitoring and communication protocols (e.g., Modbus, SNMP) Interface effectively with engineering teams and field technicians to explain, replicate, and resolve technical issues in a high-reliability environment. Organizational Leadership & Project Oversight Lead and coordinate multiple complex service engagements and customer projects concurrently. Implement structured processes for service ticket tracking, escalation, and closure. Establish and monitor KPIs, SLA compliance, and customer satisfaction metrics. Collaborate daily with engineering, quality, customer service, and sales teams to ensure a seamless customer experience. Participate in strategic customer reviews and contribute to continuous improvement initiatives. Foster a service culture based on accountability, teamwork, and technical excellence. Required Qualifications 5+ years of experience in customer service, field service, technical support, or operations roles in power, industrial, or critical systems environments. 3+ years of related experience with troubleshooting, maintenance, installation and repair on diesel generator engines. Demonstrated ability to lead complex problem-solving initiatives across technical and operational functions. Excellent written and verbal communication skills, with ability to explain technical information to both engineers and non-technical stakeholders. Strong organizational skills and attention to detail; capable of managing multiple high-impact customer issues simultaneously. Bachelor's degree or equivalent training in an electrical/electronic trade school or company provided journeyman path. A valid driver's license with a safe driving record. The ability to lift 80 lbs. and work on your feet. 10% travel, domestic and occasional international. Self-motivated with a “hands-on” attitude and bias for action. Demonstrated success as a cross-functional team player. Preferred Qualifications Experience in critical infrastructure sectors (e.g., data centers, utilities, defense, military, transportation). Familiarity with DC power equipment, gensets, UPS systems, and control protocols. Technical certification or background in electrical systems, field service, or electronics. Location: This position is an on-site role in Longmont, CO. Base Compensation: $96,000 - $112,000 is the projected pay range for this role and will be determined based on the candidate's overall qualifications and experience. Closing Date: October 31st, 2025. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs. We offer an exciting and competitive total compensation package designed to inspire! This includes generous paid time off, holidays, as well as comprehensive benefits including medical, dental, vision, short-term disability, life insurance, and an outstanding 401k matching program where employees are instantly vested. At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive. At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic. We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

Full time, Exempt Application Closing Deadline: For best consideration, please submit your application materials by 8:00 am on Monday December 8, 2025 Hiring Range is $63,436 to $79,363 annually based on qualifications, education and experience as it relates to the position. Position Summary: Under direction of the Recreation Manager, this position is responsible for the overall management of recreation center customer service operations across multiple recreation centers. This position is primarily responsible for leadership and day-to-day management of front desk staffing and operations, facility rentals, various drop-in facility activities, general admission/pass management and guest related incidents and issues for general facility use. Performs duties in a manner consistent with the stated values of the organization. Essential Duties: * Plans and leads the daily operations of the recreation center customer service staff located within multiple District facilities to ensure consistent delivery of a high level of customer service, general policy enforcement, and support of facility programs. * Provides leadership and direction of short and long range plans, goals and vision, as well as implements and communicates District plans, policies and procedures to the staff and public. * Supervises the daily work activities of full-time and part-time personnel, instructors, contractors, and/or volunteers. Recruits, interviews, and hires new staff. Provides constructive and timely performance evaluations. Works with employees to correct deficiencies. Handles discipline and termination of employees in accordance with organizational policy. * Develops competent and productive staff by conducting or coordinating employee training with an emphasis on safety, quality customer service, overall District knowledge, and establishing customer loyalty. Ensures proper training of employees in CPR/AED & First Aid use. * Determines staffing needs, oversees the scheduling, assignments, and daily workflow of assigned staff, and provides backup support as needed. Reviews and approves employee bi-weekly timesheets. Works directly with Payroll to resolve any pay issues. * Administers and adheres to District policies. Prepares, enforces, maintains and modifies policies and procedures manuals that comply with local, state and national regulations. Conducts periodic staff meetings to provide and gather information; answers questions and responds to complaints and concerns, both internally and externally. * Oversees all aspects of general admission, pass sales and point of sale for customer service operations. * Utilizes a variety of software systems for general admission/pass management, program registration, facility scheduling, information sharing, work orders and security monitoring. * Oversees various drop-in general facility activities such as open gym, racquetball use, drop-in games and others as assigned. Includes scheduling and thorough internal and external communication methods. * Oversees facility rentals including responding/approving inquiries and ensuring adequate scheduling/communication for the maintenance department, payment collection and an overall positive customer experience. * Assists in coordinating special events throughout the District. * Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Works to resolve any escalated customer concerns and/or complaints. * Continuously evaluates programs, activities, and facilities to determine community needs and identify opportunities for improvement; makes recommendations for improvement, and implements changes. * Prepares and monitors budget, manages revenues and expenditures, and prepares financial reports. Prepares purchase orders, RFPs, and invoice requests; purchases, maintains and inventories program and facility supplies. Prepares short and long-range revenue/expenditure projections, checks revenue streams, identifies grant and other external funding opportunities, and persuasively communicates program goals to potential funders to obtain funding needed to maintain exceptional programming. Develops and implements strategies to increase usage of assigned areas. Calculates program fees to meet cost-recovery goals. Formulates comprehensive business plans by researching and analyzing market information. * Drafts contracts for contracted programs and manages vendor relationships. * Develops and maintains professional relationships with District employees, vendors, citizens, and various outside user groups to coordinate their programs and special events. * Responds tactfully, respectfully and in a timely manner to inquiries and problems in person, through email, phone and mail by providing helpful information and explanations in-line with District policies and procedures. Thoughtfully handles confrontational or stressful interactions. * Provides a high level of professional, timely and accurate communication both internally and externally, through effective verbal and written methods. Maintains accurate print and online information. * Maintains records and prepares periodic reports as directed including attendance, program registration, facility usage reports, personnel reports, and others as needed. Completes all daily maintenance, incident/accident reports, and inventory logs according to district procedures in a timely manner. * Ensures proper safety and risk management procedures at the facility. Recognizes and responds appropriately to facility related emergencies and dangerous situations such as evacuations, medical emergencies, suspicious behavior, etc. by reacting quickly and calmly; administers first aid as needed. Response may be required outside of normal office hours. * Develops and maintains 5-year capital improvement plan, obtain bids and oversees successful and timely completion of approved projects within areas of supervision. * Coordinates with the Communications Department to develop, implement, and track results of all marketing strategies to notify the public of District events and promote a positive image to the public. Participates in community planning and organizational meetings. * Attends and participates in professional group meetings; stays abreast of new trends and innovations in the assigned area. * Attends, leads and/or participates in staff meetings, trainings, and orientations, and serves on a variety of District-wide committees. Promotes teamwork District-wide.Attends work on a regular, reliable and punctual basis. This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required. Education and/or Experience: * Bachelor's Degree in Recreation Administration, Facility Management or other related field. * Minimum of three (3) years' experience in customer service including one (1) year of personnel supervision. * Any combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered. Licenses, Certifications, and Other Requirements: * Certified Park and Recreation Executive (CPRE) and/or Certified Park and Recreation Professional (CPRP) certification preferred. * CPR, First Aid, and AED Certification or the ability to obtain upon hire. * Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record. Necessary Knowledge, Skills and Abilities: * Ability to establish strong leadership practices and philosophies and implement within the general practices of the Customer Service Team. * Ability to prioritize and organize workload of self and supervised staff. * Ability to effectively manage and prioritize situations and goals to maximize available resources. * Problem solving skills to analyze complex problems and implement appropriate corrective actions. * Knowledge of customer service and general facility management practices and systems as related to recreation center operations. * Knowledge of budget planning and management. * Skills in recruiting, training, supervising, evaluating, and motivating employees. * Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness. * Ability to work productively without supervision within established policies and procedures. * The ability to successfully establish and maintain safe environments; knowledge of and ability to perform emergency first aid procedures. * Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Publisher. * Skilled in training, communications, and public relations. * Ability to interpret and evaluate the work of staff effectively. * Must be highly motivated and take direction well. * Excellent interpersonal skills with the ability to provide outstanding customer service, establish and maintain effective working relationships, and interact with others in a professional manner. * Excellent communication skills to express facts, data, and ideas clearly and concisely both orally and in writing; and to develop, facilitate and lead presentations. * Ability to research, gather, organize and analyze information. * Ability to work a varied schedule which may include some evenings, weekends, and holidays. Material and Equipment Used: * Regularly uses standard office equipment including a personal computer, phone, printer, and photo copier. * This position may need to drive a District and/or personal motor vehicle to various District facilities. Working Environment: * This position primarily works in busy Recreation facility environments subject to continuous interruptions and background noises. * Occasionally works outside subject to variable weather conditions, ecosystems, and landscape. Physical Requirements: * Extended periods spent standing, sitting, and walking. * Occasional physical work lifting up to 50 pounds. * Required to use hands and fingers to handle or feel objects, tools or controls; and reach with hands and arms. * May occasionally climb, squat, stoop, kneel, crouch or crawl. * Frequent hand/eye coordination to operate personal computer and office equipment. * Vision for reading, recording and interpreting information. Vision acuity to see close-up and at a distance with the ability to adjust focus allowing a broad field of vision. * Speech communication and hearing to maintain clear and effective communication. Must understand and be understood. * Must have the ability to physically access recreation centers in all weather conditions. This list is not all-inclusive and represents examples of the work environment and physical demands. We've Got You Covered! South Suburban Offers: * Competitive medical, dental and vision plans * Disability and life insurance * Flexible spending accounts (FSA's) Happy Employees Are the Best Employees * South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more! * Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually Take Time Away to Do What You Enjoy * 10 paid holidays per year * 4 personal days per year * Earn 11.5 paid vacation days per year * Paid sick leave to rest, recover, and take care of yourself We've Got Your Back * Up to 9% 401(a) Employer contribution/match that vest after 3 years of service * Trainings to grow your professional and personal skill set * Tuition Reimbursement Program that covers up to $2,500 per year Play Where You Work * Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few * Monthly wellness challenge opportunities and staff recognition honors We LOVE Our Facilities and So Will You: * Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools * 50% off food at South Suburban restaurants * $5 to $10 for nine holes of golf at four different courses SSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees About Us Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs. We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.

We are searching for a professional customer service manager who speaks English and Spanish. This position is for a fast paced, high call volume environment for one of our clients. This client handles calls from both business customers and consumers. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Some days, this Call center receives 100+ phone calls per day and the CSR Manager needs to be VERY hands-on to help answer phone calls and deal with escalated issues. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred: Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process : 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test

Job Description within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Denver, Colorado, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor's degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: ************************************************************************************* Benefits Competitive compensation: $115,000-$150,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

HIRING RANGE: $6,234.25-$7,016.35 Monthly New to the City of Grand Junction Team? Receive 40 Hours Paid Time Off Upon Hire The Customer Service Supervisor will oversee the currently under-construction Community Recreation Center's team of customer service representatives, and seasonal employees, ensuring smooth operations while delivering exceptional service to both the community and internal staff. Their leadership will be key in planning, prioritizing, assigning, and supervising the work of the team. They will provide high-level support to recreation programs, parks services, and facility operations, promptly addressing customer inquiries and concerns. With a strong seasonal component, this role will help coordinate additional staff and resources during peak recreation times. Additionally, they will support all divisions within Parks and Recreation, collaborating across departments to resolve internal requests and ensure clear, efficient communication throughout the organization. About the Parks and Rec Department: The Parks and Recreation Department enhances the quality of life in Grand Junction by maintaining and developing vibrant recreational spaces and facilities for residents and visitors. The department manages 45 parks, 25 playgrounds, 24 park shelters, 5 indoor recreation facilities, and a multitude of outdoor facilities. This recruitment is happening at a very exciting time, as the City of Grand Junction completed our Parks, Recreation, and Open Space (PROS) Master Plan in January of 2021. This led to an election on April 6, 2021, where dedicated funding was secured on taxation from sales of cannabis. The PROS Plan is the blueprint for the future of the parks and recreation system, and a dedicated source of funding for implementation is now in place. The number one item on the PROS Plan is a community recreation center (CRC). Through the summer and fall of 2022, a CRC feasibility study planning process was led by the council-appointed Parks and Recreation Advisory Board (PRAB). This robust community input process was conducted to develop recommendations about the new CRC to include the location, funding sources, and the size of the facility as well as the amenities. On April 4, 2023, the citizens of Grand Junction voted to approve the ballot question to build a new Community Recreation Center (CRC). Over the next few years, design and construction work will commence with an anticipated opening date of late-2026. The selected candidate will be a member of a team that is excited to continue to maximize the quality and quantity of services for the citizens and visitors of Grand Junction, to build the community and improve the quality of life on the Western Slope. What We Offer: We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance, including 32 days of paid annual leave to be used for holiday, personal, and/or sick days, health insurance options, employer-matched retirement, a City employee health clinic, a City employee day care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact. About Our Culture: At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions. What You'll Do: Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of assigned staff. Provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures. Establish schedules and methods for providing assigned area service operations; identify resource needs. Develop and implement goals, objectives, policies, procedures and priorities for assigned programs. Gather, analyze and prepare information for grants and city-wide budget projections. To view the full job description, click here. This position is a safety-sensitive position, which means you will be subject to random drug screens due to the nature of the work performed. What We're Looking For: Three (3) years of increasingly responsible accounting, administrative, and/or customer service experience including one (1) year of supervisory experience and responsibility. Two (2) year technical degree in business administration, public administration, accounting or a related field. Possession of, or the ability to obtain, a valid Colorado driver's license. Other combinations of experience and education that meet the minimum requirements may be substituted. Notice to Applicants: In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments. City of Grand Junction Employee Childcare Facility: The City of Grand Junction proudly operates its own childcare facility for employees and their families. Serving children ages 6 weeks (infants) to 6 years (preschool), the program provides a nurturing and educational environment where children can learn, explore, and grow under the care of experienced early childhood professionals. Explore the Area: Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play. Learn more about our area on Visit Grand Junction's website and Instagram! At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law. If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at ************.

🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.