Customer service manager jobs in Colorado Springs, CO - 300 jobs
All
Customer Service Manager
Service Supervisor
Salon Manager
Office Manager/Customer Service
Call Center Manager
Client Manager
Area Service Manager
Service Manager
Store Manager
Customer Success Manager
Customer Care Manager
Customer Service Team Manager
Store Manager
Staples, Inc. 4.4
Customer service manager job in Colorado Springs, CO
As a General Manager Bench, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customerservice, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#LI-VL1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$38k-52k yearly est. Auto-Apply 2d ago
Looking for a job?
Let Zippia find it for you.
Salon Manager
Smart Style
Customer service manager job in Castle Rock, CO
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$37k-54k yearly est. 8d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Castle Rock, CO
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$37k-54k yearly est. 8d ago
Entry Level Customer Service Manager
Price Solutions 4.0
Customer service manager job in Colorado Springs, CO
Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next CustomerServiceManager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards.
Essential Duties and Responsibilities:
Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations
Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets.
Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available.
Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve.
Work directly with and maintain constant communication with partners, clients, and consumers across the local region.
Our Brand Ambassador has the following beliefs, skills, and personality traits...
You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately
You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly
You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward
You think of problems and challenges as opportunities for improvement and growth
You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable.
People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customerservice, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.
$52k-74k yearly est. Auto-Apply 60d+ ago
Manager, Tax - Private Client
Forvis, LLP
Customer service manager job in Colorado Springs, CO
Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth.
The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert.
What You Will Do:
* Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations
* Developing, building, and managing client relationships as part of the proposal process
* Participating in networking activities to further expand business opportunities and client relationships
* As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges
* Assisting with managing, developing, and coaching professional tax staff
* Reviewing and managing projects prepared by tax associates and seniors
* Effectively delegating responsibilities to others and monitoring efforts of engagement teams
* Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology
* Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing
Minimum Qualifications:
* 5 years or more of related experience in public accounting, law firm, or trust department
* Bachelor or graduate degree in accounting, finance, or a related field
* CPA license or J.D. degree and bar admission
* Experience managing multiple client engagements
Preferred Qualifications:
* Master's degree in Taxation or Law degree
* Experience with OneSource tax software
#LI-COS, #LI-DEN
#LI-KA1
Colorado's Equal Pay for Equal Work Act (SB 19-085)
Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
Colorado Salary Range:
CO Minimum Salary (USD)
$ 100,000
CO Maximum Salary (USD)
$ 145,000
Close Date: 11/24/2025
$100k-145k yearly 60d+ ago
SMB Customer Success Onboarding Manager
Connecteam
Customer service manager job in Colorado Springs, CO
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What is the Customer Success Manager role at Connecteam?
As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success.
Your main responsibilities will include
Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
Guiding customers to quick wins that showcase the platform's value and increase adoption
Ensuring customers establish strong usage habits that drive retention and satisfaction
Identifying at-risk clients early and creating proactive strategies to mitigate churn
Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
Work days are Monday to Friday, during standard business hours
Which qualifications you'll need:
Fluent English (spoken and written) - MUST
1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person)
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
A team player who thrives in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy!
What We Offer:
At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.
Join us in our journey to empower clients and deliver exceptional value. Apply now!
Benefits:
Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.
Salary range: 70K-90K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
$64k-104k yearly est. Auto-Apply 60d+ ago
Customer Service Manager - In Office
Trentini Agencies
Customer service manager job in Colorado Springs, CO
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 4d ago
Customer Care Manager - State Farm Agent Team Member
Tyler Ayers-State Farm Agent
Customer service manager job in Colorado Springs, CO
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Signing bonus
Training & development
You May Be a Great Fit as a Customer Care Manager at Tyler Ayers - State Farm Agent If:
Youre the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Colorado Springs, CO 80922
At Tyler Ayers - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
Managecustomer inquiries and support daily service activities.
Coordinate team communication to maintain efficient workflows.
Assist with account updates, billing inquiries, and policy reviews.
Track service metrics and report progress to the agent.
Support community engagement and customer outreach initiatives.
Qualifications
Excellent communication and organizational skills.
Strong attention to detail with the ability to manage multiple priorities.
Prior experience in customerservice, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.
$37k-54k yearly est. 5d ago
Customer Service Manager
Roll Off Solutions 3.8
Customer service manager job in Parker, CO
Job Title: CustomerServiceManager
Job Type: Full-Time
will remain open until filled
Pay: $70,000 - $76,000 Yearly Salary
About Us:
We are dedicated to providing exceptional waste managementservices to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.
Job Summary:
The CustomerServiceManager is responsible for leading and developing the customerservice team to deliver exceptional service to residential, commercial, and municipal waste customers. This role serves as the bridge between customers and operations, ensuring service issues are resolved quickly, routes are supported effectively, and customer retention goals are met.
The ideal candidate understands the fast-paced, field-driven nature of the waste industry and can balance customer satisfaction with operational realities.
Key Responsibilities:
Team Leadership & Development
Lead, coach, and managecustomerservice representatives (CSRs)
Set performance expectations, monitor KPIs, and conduct regular coaching and reviews
Train team members on systems, policies, service standards, and industry regulations
Foster a customer-focused, accountability-driven culture
Customer Experience Management
Oversee handling of service requests, complaints, and escalations (missed pickups, container issues, billing inquiries, service changes)
Ensure timely and accurate resolution of customer issues
Partner with sales and operations to improve customer retention and satisfaction
Develop and implement customerservice standards and best practices
Operational Coordination
Act as the primary liaison between customerservice and operations (dispatch, drivers, supervisors)
Communicate service disruptions (weather, equipment issues, holidays) to customers
Support route changes, container deliveries, and service modifications
Participate in daily/weekly operational meetings as needed
Performance & Reporting
Track and analyze customerservice metrics (call volume, resolution time, complaints, retention)
Identify trends and root causes of recurring service issues
Recommend and implement process improvements
Prepare reports for leadership on customerservice performance
Compliance & Systems
Ensure adherence to company policies, safety standards, and regulatory requirements
Maintain accurate customer records in CRM, routing, and billing systems
Support system implementations or upgrades as needed
Qualifications:
Experience
3-5 years of customerservice experience, with at least 2 years in a leadership or supervisory role
Prior experience in the waste, recycling, transportation, logistics, or other field-based service industries preferred
Experience managing high call volumes, customer escalations, and service recovery
Proven track record of leading teams, improving customer satisfaction, and reducing complaints
Experience working cross-functionally with operations, dispatch, sales, and billing teams
Familiarity with municipal contracts, service level agreements (SLAs), and route-based service models a plus
Skills
Strong leadership, coaching, and team-development skills
Excellent verbal and written communication abilities
Ability to de-escalate customer issues while balancing operational constraints
Strong problem-solving and decision-making skills
High level of organization and attention to detail
Ability to analyze trends and performance metrics to drive improvements
Proficiency with CRM, billing, and routing systems
Ability to thrive in a fast-paced, high-volume service environment
Bilingual (English/Spanish) preferred but not required
Education
High school diploma or GED required
Associate's or Bachelor's degree in Business, Management, Communications, or a related field preferred
Equivalent combination of education and relevant industry experience will be considered
Working Conditions:
Full-time position, Monday through Friday, with possible on call for off hours service needs.
In Office
Frequent use of a computer, phone, and headset.
Compensation & Benefits:
$70,000 - $76,000 Yearly Salary
Medical, Dental, & Vision Insurance
Matching 401k
Long Term & Short Term Disability
Life Insurance
Paid Time Off
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
$70k-76k yearly Auto-Apply 5d ago
Customer Service Manager
Apex Waste Solutions
Customer service manager job in Parker, CO
Job Description
Job Title: CustomerServiceManager
Job Type: Full-Time
will remain open until filled
Pay: $70,000 - $76,000 Yearly Salary
About Us:
We are dedicated to providing exceptional waste managementservices to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.
Job Summary:
The CustomerServiceManager is responsible for leading and developing the customerservice team to deliver exceptional service to residential, commercial, and municipal waste customers. This role serves as the bridge between customers and operations, ensuring service issues are resolved quickly, routes are supported effectively, and customer retention goals are met.
The ideal candidate understands the fast-paced, field-driven nature of the waste industry and can balance customer satisfaction with operational realities.
Key Responsibilities:
Team Leadership & Development
Lead, coach, and managecustomerservice representatives (CSRs)
Set performance expectations, monitor KPIs, and conduct regular coaching and reviews
Train team members on systems, policies, service standards, and industry regulations
Foster a customer-focused, accountability-driven culture
Customer Experience Management
Oversee handling of service requests, complaints, and escalations (missed pickups, container issues, billing inquiries, service changes)
Ensure timely and accurate resolution of customer issues
Partner with sales and operations to improve customer retention and satisfaction
Develop and implement customerservice standards and best practices
Operational Coordination
Act as the primary liaison between customerservice and operations (dispatch, drivers, supervisors)
Communicate service disruptions (weather, equipment issues, holidays) to customers
Support route changes, container deliveries, and service modifications
Participate in daily/weekly operational meetings as needed
Performance & Reporting
Track and analyze customerservice metrics (call volume, resolution time, complaints, retention)
Identify trends and root causes of recurring service issues
Recommend and implement process improvements
Prepare reports for leadership on customerservice performance
Compliance & Systems
Ensure adherence to company policies, safety standards, and regulatory requirements
Maintain accurate customer records in CRM, routing, and billing systems
Support system implementations or upgrades as needed
Qualifications:
Experience
3-5 years of customerservice experience, with at least 2 years in a leadership or supervisory role
Prior experience in the waste, recycling, transportation, logistics, or other field-based service industries preferred
Experience managing high call volumes, customer escalations, and service recovery
Proven track record of leading teams, improving customer satisfaction, and reducing complaints
Experience working cross-functionally with operations, dispatch, sales, and billing teams
Familiarity with municipal contracts, service level agreements (SLAs), and route-based service models a plus
Skills
Strong leadership, coaching, and team-development skills
Excellent verbal and written communication abilities
Ability to de-escalate customer issues while balancing operational constraints
Strong problem-solving and decision-making skills
High level of organization and attention to detail
Ability to analyze trends and performance metrics to drive improvements
Proficiency with CRM, billing, and routing systems
Ability to thrive in a fast-paced, high-volume service environment
Bilingual (English/Spanish) preferred but not required
Education
High school diploma or GED required
Associate's or Bachelor's degree in Business, Management, Communications, or a related field preferred
Equivalent combination of education and relevant industry experience will be considered
Working Conditions:
Full-time position, Monday through Friday, with possible on call for off hours service needs.
In Office
Frequent use of a computer, phone, and headset.
Compensation & Benefits:
$70,000 - $76,000 Yearly Salary
Medical, Dental, & Vision Insurance
Matching 401k
Long Term & Short Term Disability
Life Insurance
Paid Time Off
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
$70k-76k yearly 5d ago
Field Service Manager
Skyline Products 3.7
Customer service manager job in Colorado Springs, CO
Skyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last.
Skyline Products is currently recruiting for a Field ServiceManager who be responsible for leading our customerservice team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle.
Job Responsibilities:
CustomerService Team Management: Lead and oversee customerservice representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction.
Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance.
Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times.
Team Management and Development:
Provide training and support to field technicians to ensure technical competency, customerservice excellence, and ensure compliance with safety standards and regulations.
Recruit, train, and develop customerservice and field operations teams.
Improve, develop, and implement policies, procedures, and standards.
Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness.
Customer Satisfaction and Relationship Management:
Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor.
Maintain and manage a field issue database to identify and highlight endemic issues.
Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner.
Performance Analysis and Reporting:
Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements.
Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives.
Prepare reports for upper management review
Other responsibilities as required.
Qualifications and Skills:
Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus.
10+ years' experience in managingcustomerservice and field operations teams in a technical industry.
Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders.
Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail.
Technical/Manufacturing experience highly recommended
Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience.
A well-rounded individual that is a self-starter and has good self-management/organization skills a must
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher)
CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite)
Travel 50% - 75%
Compensation: $80k - $95k
Benefits:
Health Care Plan (Medical, Dental and Vision)
401k with company match
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off
Short Term and Long Term Disability
Training and Development
Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
$80k-95k yearly Auto-Apply 36d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Colorado Springs, CO
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Powered by JazzHR
O238bAtbBZ
$36k-55k yearly est. 8d ago
Area Service Manager
Steris 4.5
Customer service manager job in Colorado Springs, CO
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Drives a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. Responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region. Average annual revenue of 5.5 million with an expected margin target of 45%.
Models STERIS values and demonstrates ability to drive innovative thinking and continuous improvement. Acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change. Works cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and Consumable business to help drive cohesive customer solutions and support company growth. Ensures compliance with safety protocols and anticipates & manages risk. Effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders.
What you'll do as an Area ServiceManagerCustomer Focus (50%):
Assumes primary ownership for Customer Satisfaction, retention and revenue attainment for their district
Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention. Acts as a model for these skill for their team.
Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS “Share of Wallet for local and national accounts within area of responsibility
Models and owns development of “Customer First” program outcomes and designs district-specific Customer engagement initiatives locally as needed.
Implements protocols and procedures as required ensuring cost effective delivery of service quality.
Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience).
Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.
Growth & Continuous Improvement (50%):
Deliver targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity including:
Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and
costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team. Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions.
Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention.
Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs.
Assumes responsibility for understanding risk, compliance, safety and audit requirements within STERIS and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites.
The Experience, Skills and Abilities Needed
Bachelor's degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership.
Experience in resource planning, managing employee performance and basic P&L/budget reporting.
Strong Written and Verbal Communication Skills.
Valid driver's license.
Basic- intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports.
What STERIS offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
Market Competitive Pay
Flexible time off and (9) added holidays
Excellent Healthcare, Dental and Vision Benefits
Vehicle & Mileage Reimbursement
Company Cell Phone Stipend/Laptop
Tools, Equipment, Uniforms provided
Long/Short Term disability coverage
401(k) with company match
Maternity & Paternal Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition reimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is $100,000 - $130,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit ***************
If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
$100k-130k yearly 23d ago
Customer Service Manager - State Farm Agent Team Member
Kristi Stearns-State Farm Agent
Customer service manager job in Castle Rock, CO
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Paid time off
Training & development
Position Overview: Property and Casualty Insurance Licenses are required to start work along with employment at a State Farm or Insurance office for 6 months or more. This is an excellent opportunity for a top-notch service person or sales/service hybrid to be promoted to office manager/sales manager with a good bump in pay in the first 1-3 years. I will only be responding to candidates that hold current licenses with more than 6 months experience in the Insurance Industry. Thanks for your time and looking forward to speaking with you!
Top State Farm agent in Castle Pines at Tony's Meat Market Plaza is seeking a qualified professional to join their winning team for the role of CustomerService Representative to work in-office. The office is located in a rich community with high end homes and cars to quote. I offer a fantastic commission package for added and new policies. I have a large service team of 4 full-timers already. I am looking for an energetic professional interested in helping to grow my agency through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
A huge team of co-workers (10 currently)
Requirements
Interest in servicing policies based on customer needs
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Organizational skills
Detail oriented
Dedicated to customerservice
Able to learn computer functions
Experience in a variety of computer applications, particularly EXCEL
Ability to multi-task
Property and Casualty license (must have currently)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-42k yearly est. 28d ago
Service Supervisor
DH Pace 4.3
Customer service manager job in Colorado Springs, CO
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100
th
anniversary in business.
DH Pace Company, Inc. aspires to hire a Service Supervisor in our Colorado Springs office!
This individual will effectively coordinate field employees to provide service to the customer's satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now!
Job Responsibilities
Effectively manage the performance of technicians by establishing and enforcing customerservice standards and expectations
Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
Ensure workforce is efficiently managed to minimize negative labor variants
Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
Other responsibilities as assigned
Requirements
Bachelor's degree, highly preferred and a minimum of 2-3 years of management and leadership experience. An equivalent combination of education and experience can be considered
Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
Proven ability to implement process improvements
Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
Ability to effectively communicate with the customer and represent the company in a professional manner
Possess an ability for technical applications and mechanical systems
Must possess a Valid Driver's License and good driving record
#PaceID3
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1
st
day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1
st
year; 16 days accrued during your 2
nd
year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$39k-57k yearly est. Auto-Apply 1d ago
Personal Lines Client Manager
Trucordia
Customer service manager job in Lone Tree, CO
Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
* We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
* We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
* We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
* We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
* We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.
Job Description
We are seeking an experienced Personal Lines Account Manager specializing in insurance to join our team in Greenwood Village CO, United States. In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention.
* Manage and maintain relationships with existing personal Lines insurance clients
* Review and analyze insurance policies to ensure appropriate coverage and compliance
* Process policy changes, renewals, and endorsements for insurance accounts
* Conduct risk assessments and provide risk management recommendations
* Coordinate with underwriters and insurance carriers for policy placement
* Handle client inquiries and resolve coverage-related issues
* Monitor and ensure compliance and insurance requirements
* Prepare insurance documentation, certificates, and policy summaries
* Develop and implement client retention strategies
* Maintain accurate client records and documentation in CRM system
Qualifications
* Bilingual (English/Spanish)
* Active Property & Casualty (P&C) Insurance License required, Life & Health is a plus
* 5 - 10 years of personal lines insurance experience, with specific focus on high-net-worth insurance
* Comprehensive knowledge of personal lines insurance products and coverage
* Proficiency in insurance policy management and risk assessment
* Experience with Sales Force, AMS 360 and MS Office Suite
* Excellent account management and client service skills
* Strong analytical and problem-solving abilities
* Detail-oriented with exceptional organizational skills
* Effective written and verbal communication skills
Additional Information
Compensation: ($60,000-$75,000 annually) compensation will be based on experience and qualifications.
Please see our company Benefits:
* Medical, Dental, Vision
* Life and AD&D insurance
* FSA / HSA
* Commuter & Child Care FSA
* Cancer Support Benefits
* Pet Insurance
* Accident & Critical Illness
* Hospital Indemnity
* Employee Assistance Program (EAP)
* 11 Paid Holidays
* Flexible PTO
* 401K
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
$60k-75k yearly 6d ago
Supervisor, Adult Services, Crestone (53844)
Health Solutions 4.7
Customer service manager job in Pueblo, CO
Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We're looking for an Outpatient Supervisor to join us at our Crestone Recovery Services facility at 41 Montebello Lane in Pueblo. What You'd Be Doing As a Supervisor at Crestone Recovery Services, you would be working closely with the program director to provide our clinicians and case managers' administrative and clinical supervision to ensure exceptional care for our clients. You would be a valuable member of the treatment team in providing high-quality care. And you would represent Health Solutions among our community agency partners like probation, parole, and the department of social services to assure that we're doing all we can to support our clients effectively and communicate and address clinical needs identified by these partners. Specifically, the Supervisor: Counsels, motivates, instructs, and disciplines staff members as appropriate, and refers advanced issues to director. Trains and instructs clinicians and case managers on efficient, timely, and quality documentation of their work. Provides regular, direct, clinical and administrative supervision for all licensed and unlicensed staff members. Completes regular audits of charts to ensure compliance with all state and agency standards. Responds to crisis and consultation needs throughout the program and agency as needed. Reviews staff member caseloads for appropriate level of care, and length of stay. Reviews staff member productivity regularly and assists with compliance to agency productivity standards to include potential disciplinary actions. Reviews for compliance and accuracy treatment plans and documentation and approves and signs treatment plans and other treatment documentation as appropriate. Keeps accurate, complete and up-to-date written and electronic records and program reports, as well as conducts regular chart audits in coordination with agency quality department to ensure compliance. Develops and maintains tracking and data collection systems to ensure contractual compliance Leads team meetings May carry a small caseload or assist with emergency clinical duties to ensure quality client care. Works in collaboration with community agencies and partners to ensure consistency of communication and collaboration. Assists in planning, development, and implementation of program in accordance with applicable laws, ordinances, and regulations. Confers with program director regularly in regard to program development and HR needs of the staff members. Performs other job-related responsibilities as assigned. Physical requirements include the following: Frequently remains stationary for prolonged periods Frequently moves within and between facilities Occasionally moves equipment and/or materials up to 20 pounds Frequently exposed to stressful or emergent situations Constantly communicates with clients and other staff members Occasionally exposed to communicable diseases or bodily fluids Frequently uses computer and other office equipment to enter, manage or look up data Occasionally drives to other locations What You'll Like About Us Competitive pay $88,889.90 Annually (Dependent on experience, certification and shift) Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available. HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD Retirement 403(b) with employer match up to 6% Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance Childcare Flexible work schedule Employee recognitions and celebrations Warm and friendly work environment in which staff respect and learn from one another
What We Are Looking For-The Must-Haves
* Master's degree in social work, counseling, psychology, or a closely related field
* Colorado clinical license (i.e., LPC, LCSW, LMFT)
* Colorado LAC (Licensed Addiction Counselor)
* Experience working successfully with a multi-disciplinary team
* Experience working with and supervising the care of Mental Health, Substance Use, and Co-Occurring populations
* Computer proficiency
* Valid Colorado driver's license, and access to transportation during work hours
What We Would Like to See in You-The Nice-to-Haves
* Spanish language skills
Health Solutions expects all staff to
* Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
* Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;
* Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
* Inspire and model collaborative teamwork and Human Kindness; and
* Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customerservice.
Must already be authorized to work in the US; sponsorships not available.
Closing Date: 03/31/26 EOE, M/F
$88.9k yearly 8d ago
Supervisor, Adult Services, Crestone (53844)
What You'Ll Like About Us
Customer service manager job in Pueblo, CO
Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.
We're looking for an Outpatient Supervisor to join us at our Crestone Recovery Services facility at 41 Montebello Lane in Pueblo.
What You'd Be Doing
As a Supervisor at Crestone Recovery Services, you would be working closely with the program director to provide our clinicians and case managers' administrative and clinical supervision to ensure exceptional care for our clients. You would be a valuable member of the treatment team in providing high-quality care. And you would represent Health Solutions among our community agency partners like probation, parole, and the department of social services to assure that we're doing all we can to support our clients effectively and communicate and address clinical needs identified by these partners.
Specifically, the Supervisor:
Counsels, motivates, instructs, and disciplines staff members as appropriate, and refers advanced issues to director.
Trains and instructs clinicians and case managers on efficient, timely, and quality documentation of their work.
Provides regular, direct, clinical and administrative supervision for all licensed and unlicensed staff members.
Completes regular audits of charts to ensure compliance with all state and agency standards.
Responds to crisis and consultation needs throughout the program and agency as needed.
Reviews staff member caseloads for appropriate level of care, and length of stay.
Reviews staff member productivity regularly and assists with compliance to agency productivity standards to include potential disciplinary actions.
Reviews for compliance and accuracy treatment plans and documentation and approves and signs treatment plans and other treatment documentation as appropriate.
Keeps accurate, complete and up-to-date written and electronic records and program reports, as well as conducts regular chart audits in coordination with agency quality department to ensure compliance.
Develops and maintains tracking and data collection systems to ensure contractual compliance
Leads team meetings
May carry a small caseload or assist with emergency clinical duties to ensure quality client care.
Works in collaboration with community agencies and partners to ensure consistency of communication and collaboration.
Assists in planning, development, and implementation of program in accordance with applicable laws, ordinances, and regulations.
Confers with program director regularly in regard to program development and HR needs of the staff members.
Performs other job-related responsibilities as assigned.
Physical requirements include the following:
Frequently remains stationary for prolonged periods
Frequently moves within and between facilities
Occasionally moves equipment and/or materials up to 20 pounds
Frequently exposed to stressful or emergent situations
Constantly communicates with clients and other staff members
Occasionally exposed to communicable diseases or bodily fluids
Frequently uses computer and other office equipment to enter, manage or look up data
Occasionally drives to other locations
What You'll Like About Us
Competitive pay $88,889.90 Annually (Dependent on experience, certification and shift)
Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
Retirement 403(b) with employer match up to 6%
Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
Childcare
Flexible work schedule
Employee recognitions and celebrations
Warm and friendly work environment in which staff respect and learn from one another
Qualifications
What We Are Looking For-The Must-Haves
Master's degree in social work, counseling, psychology, or a closely related field
Colorado clinical license (i.e., LPC, LCSW, LMFT)
Colorado LAC (Licensed Addiction Counselor)
Experience working successfully with a multi-disciplinary team
Experience working with and supervising the care of Mental Health, Substance Use, and Co-Occurring populations
Computer proficiency
Valid Colorado driver's license, and access to transportation during work hours
What We Would Like to See in You-The Nice-to-Haves
Spanish language skills
Health Solutions expects all staff to
Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through;
Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
Inspire and model collaborative teamwork and Human Kindness; and
Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customerservice.
Must already be authorized to work in the US; sponsorships not available
.
Closing Date: 03/31/26 EOE, M/F
$88.9k yearly 3d ago
Fleet Services Supervisor
Town of Castle Rock, Co 3.9
Customer service manager job in Castle Rock, CO
This posting will remain open continuously until filled. The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Working for the Town of Castle Rock includes:
* The opportunity to make a difference in our community
* Career Advancement Programs
* Employee well-being program
* Competitive total compensation with an excellent benefits package
* Free membership to the MAC or Recreation Center
* Public Service Student Loan eligible employer
Essential Duties & Responsibilities:
* Primarily responsible for supervising, assigning and prioritizing work order jobs to the Fleet Technicians. Performs quality assurance inspections for completed repair work orders and sublet repairs prior to returning vehicles to service. Works along side the Fleet Technicians and performs all the functions of a Fleet Technician, including taking job assignments as needed.
* Supervises, trains, and evaluates staff; establishes staff expectations and performance standards, addresses performance issues and supports employee development. Enforces Personnel Guidelines and other Town policies. In conjunction with the Fleet Manager, assists in recommendations of personnel actions and salary adjustments. Tracks required certifications of staff. prepares annual employee performance evaluations.
* Assist with the development, implementation and management of a comprehensive preventative maintenance and repair program that aligns with Town policy and strategic objectives. Assigns and manages daily work activities for personnel and consistently meets established performance KPI's.
* Responds to emergency calls and after-hours pages and performs/directs related duties as required.
* Assists with developing the Fleet Division's goals and objectives. Collaborates with Fleet ServicesManager and Fleet Support Technician to ensure goals and objectives are being met
* Assists with preparation and administration of the annual operating and capital budget. Makes recommendations for annual and long-range financial planning purposes for capital acquisitions and disposals for the Town-wide fleet pool.
* Ensure compliance with local, state and federal vehicle safety standards and regulations. Enforce established safety best practices, policies and procedures and investigate accidents as required.
* Assists with managing the Fleet Management Information System to include customer request for service, appointment scheduling and pending repairs. Assist with purchase requisitions, periodic inventories, preventive maintenance schedule compliance s, monthly departmental charge-out records, and monthly and annual management reports.
* Assist with new vehicle specifications and disposal of surplus equipment.
* Employs and supervises applicable safety and security measures and practices.
* Understands and manages the elements of the DOT Annual Vehicle Inspection as required by 49 CFR parts 393 and 396. Develops a self-certification standard and certifies Technicians as required.
* Ensures compliance with State of Colorado vehicle emission inspection requirements and standards.
* Performs maintenance and repair of shop equipment.
* Orders shop supplies, cleans and organizes shop.
* Performs other duties as assigned or required.
Minimum Qualifications:
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: High School Diploma or GED equivalent
Experience: At least (3) years' previous experience and/or training that includes fleet operations and automotive/equipment repair and maintenance, including supervisory responsibility; or an equivalent combination of education, training, and experience.
Licenses and/or Certifications:
* a valid Colorado Driver's License
* Air Brake Inspector's Certification
* ASE Master Technician Certification
* CDL Class A with air brake endorsement or the ability to obtain within 12 months of employment
* Colorado Department of Health Diesel Emissions Certification or the ability to obtain within 12 months of employment
Preferred Qualifications:
* EVT Certification
* LEV Certification
Knowledge, Skills, and Abilities:
* Skill in supervising and directing the work of others in a manner that results in fully competent employee performance. Ability to evaluate work performance and make appropriate personnel related recommendations.
* Ability to prepare accurate records, reports, evaluations and estimates in a clear and concise manor.
* Knowledge of procedures, methods, supplies, materials and tools for auto repair, including engine analyzer.
* Knowledge of proper and safe work practices including repair techniques for equipment and tools.
* Skill in repairing equipment, utilizing a wide variety of tools and equipment.
* Ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
* Ability to effectively communicate orally and written.
* Working knowledge of vehicle and equipment components and systems, and maintenance and repair techniques.
* Proficiency in the use of welding, cutting, and fabrication equipment.
* Ability to gather, interpret, and document information relative to job functions.
* Knowledge, understanding, and skills necessary for proficient use of repair manuals and personal computers.
* Ability to communicate effectively in both oral and written form.
* Ability to interpret a variety of instructions.
* Ability to establish and maintain effective working relationships with supervisor, support staff and other departments/agencies position interacts with.
* Visual perception and discrimination ability.
* Ability to operate vehicles, light and heavy equipment, shop equipment, diagnostic equipment, power tools, and hand tools, in a safe manner.
Physical Demands:
* Moderate to heavy physical work to include lifting and maneuvering up to 100 lbs
* Frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
* Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
* Vision for reading, recording and interpreting information
* Speech communication and hearing to maintain communication with employees and citizens
* Ability to physically access various points within the Town's facilities and properties, including the out-of-door environment where vehicles may be located.
Work Environment:
* Works regularly in typical shop conditions that involve exposure to dirt, dust, odors, wetness, fumes, noise extremes, machinery, vibrations, electric currents, and toxic agents
* Occasionally works outdoors in conditions that involve exposure to pollen, humidity, rain, temperature extremes and traffic hazards
Equipment Used:
* This position may require the occasional use of personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
Must satisfactorily complete a driving record check and criminal background check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.
$41k-52k yearly est. 27d ago
Customer Service Manager - In Office
Trentini Agencies
Customer service manager job in Fountain, CO
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
How much does a customer service manager earn in Colorado Springs, CO?
The average customer service manager in Colorado Springs, CO earns between $30,000 and $84,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Colorado Springs, CO
$50,000
What are the biggest employers of Customer Service Managers in Colorado Springs, CO?
The biggest employers of Customer Service Managers in Colorado Springs, CO are: