Customer service manager jobs in Columbus, GA

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Customer Success Manager I or II
Global Payment Holding Company
Customer service manager job in Columbus, GA
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Job Specific Duties & Responsibilities Leverage industry, market, and TSYS product and service expertise to strengthen mutually beneficial strategic client relationships. Be the expert on your client's business, strategy, goals, objectives, and organization, develop and execute tailored Account Growth Plan and Playbook, identify whitespace, and drive opportunities through Salesforce stages to closure. What Part Will You Play? Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit. Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents. Required to carry a cell phone and travel to client site(s) as necessary. (Client Management) Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management) Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management) Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management) Provides quality service and operational performance within the parameters of the client's projects and service delivery standards. (Client Management) For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. (Client Management) For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management) For the International segment, has revenue targets for new and existing accounts. Identifies and owns the successful closure of cross sell opportunities of Global Payments and partner products and services to extend Global Payments revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager. Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process. (Client Growth) For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Is accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth) Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise. (Client Growth) Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth) Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth) For the International segment, implements creative strategies and work with SMEs and other RM's to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth) For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions. (Client Management) What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree Typically Minimum 6 Years Relevant Exp Experience in client facing roles and/or financial industry. Preferred Qualifications Prior TSYS Experience What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Communication Skills - Oral and written. Ability to develop and conduct presentations. Collaboration Skills - Collaborate with internal and external audiences to solve problems. Customer Service Skills - Aligns client needs with internal solutions. “The position listed in this requisition is ineligible for the referral bonus award program” Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: **************************************************************** Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
$65k-108k yearly est. Auto-Apply 7d ago
FT Manager Customer Service (H)
Ahold Delhaize
Customer service manager job in Americus, GA
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together • Check the bottom of every cart and under all baby seats for items before completing an order • Follow correct bagging procedures for the correct use of bags by type • Scan customers' order and handles the payment transaction, per standard practice • Avoid personal conversations with other associates when customers are present • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers • Follow procedures for refunds and error correction • Make every attempt to maintain accurate cash control • Follow procedures and performs overrides • Identify customers needing assistance and offers to take the customer's order to their car • Maintain alertness and calls for assistance when needed to service customers per service standards • Check prices quickly and accurately • Is courteous and helpful to other associates • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice • Ensure work station and front end area of the store has a neat and clean presentation • Report any register malfunction to the Customer Service Manager or MOD • Ensure the MVP savings center KIOSK is filled with paper and properly working • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned QUALIFICATIONS • High school graduate or equivalent preferred • Effective communication and customer service skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to perform the technical requirements of cashier and service center • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations PHYSICAL REQUIREMENTS • Ability to use computers and other communication systems required to perform job functions • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time, frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check ID cards, checks, invoices and other written documents • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$32k-57k yearly est. 60d+ ago
Project /Customer Service Manager
Palermo Rhodes
Customer service manager job in Columbus, GA
150 million division of a Fortune 100 construction materials manufacturer currently seeks a Project Manager/Customer Service Manager. Job Description Constant customer contact from initial contact through job completion. Great phone and interpersonal skills a must. Qualifications 3-5 years in commercial construction with Metal Building, metal roofing, steel erection, or related is a must. Degree preferred but not a must. Additional Information Palermo Rhodes is a boutique executive search firm that specializes in two niche markets. Engineered Product Manufactures & Architectural and Engineering Consulting firms through out the US, Canada and Latin America. ******************* ************************* ******************************* ********************************
$26k-49k yearly est. 60d+ ago
Private Client Service Sr. Client Manager
Marsh McLennan Agency-Michigan 4.9
Customer service manager job in Opelika, AL
Company:Marsh McLennan AgencyDescription: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Private Client Services Sr. Client Manager at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As an Private Client Services Sr. Client Manager you will: Handles account management responsibilities including billing, policy changes, and coverage questions Provides coverage analysis and recommendations, completes applications, prepares submissions, negotiates coverage and pricing, and prepares proposals Manages the renewal process and handles cancellation requests Assists with policy-checking and keeps up to date on rates, forms, and coverage changes Electronic file maintenance Resolves applicable Accounting Discrepancies Manages the marketing process Maintains proper level of communication and builds effective relationships with clients and companies Our future colleague. We'd love to meet you if your professional track record includes these skills: 7+ years of experience High School Diploma required and Bachelor's degree preferred Demonstrated knowledge of Property & Casualty Insurance Extensive knowledge of how insurance products are utilized and administered. Extensive knowledge of markets and marketing techniques Excellent organizational skills Proven customer service and relations Able to research and analyze problems independently Must have excellent written and verbal communication skills Multi-tasked and detail oriented Proficient with Microsoft Office Suite Able to self-check for accuracy Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Medical, dental and vision insurance 401K and company match program Company-paid life and disability Generous paid time off programs Employee assistance program (EAP) Volunteer paid time off (VTO) Career mobility Employee networking groups Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: ************************************ ********************************** ***************************** ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMASE
$59k-94k yearly est. Auto-Apply 45d ago
HVAC Truck Based Service Manager
Johnson Controls, Inc. 4.4
Customer service manager job in Columbus, GA
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer * Competitive salary * Paid vacation/holidays/sick time- 15 days of vacation first year * Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Check us out!: ******************* ZMNrDJviY What you will do Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability & productivity of the team. Manages customer relationship development and happiness. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Accountable for safety performance and program compliance. What we look for Required * Technical school training or equivalent experience in HVAC or building controls industry. * Three or more years of management experience in a similar service deliverable environment. * Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. * Strong interpersonal, customer service, negotiating skills. * Demonstrated competence in writing and verbal communication skills. * Basic financial accounting experience. * Demonstrated proficiency in MS office products and basic Windows environment. Preferred * Diploma in Electronic or Mechanical Systems. * Two years prior experience in the HVAC or building controls industry. * Five plus years in a service management role directing a similar service deliverable team. HIRING SALARY RANGE: $87,000-100,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI-Onsite #LI-KP1 #LI-NC1
$87k-100k yearly 60d+ ago
Customer Account Manager
Aaron's Fairway Leasing LLC
Customer service manager job in Opelika, AL
At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today! Reporting: Reports directly to the General Manager Primary Responsibilities: - Manage the collections process - Counsel customers to gain timely lease/merchandise renewals - Confirm customer identification, collect money and obtain customer signatures on lease agreements - Contact customers who have not renewed merchandise agreements - Monitor customer payment history and habits and make recommendations to support the customer to ownership - Maintain customer contact over the phone and through home visits - Update customer information and maintain accuracy - Achieve monthly account goals - Review and close lease agreements with customers - Act as a key holder as necessary - Facilitate returns in collaboration with General Manager - Clean and certify merchandise in the cleaning station for all merchandise personally returned Qualifications/Requirements: - High energy, competitive leader - Two years of retail, restaurant, or related management experience - Two years of college or military preferred - Ability to relocated desired - Excellent interpersonal relationship skills for daily customer contact - Strong telephone manners - Neatly groomed, professional appearance - Valid driver's license - Strong technical skills or working knowledge of electronic products - Routinely lifting, loading, and "dollying" merchandise 50-300 pounds - Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing We Offer: - Extensive Training Programs and Excellent Potential for Upward Mobility - 5 day work week with ALL Sundays off! - Hourly wage + Bonus & Commission opportunities - Medical, Dental, Vision, & Life Insurance benefits - Matched 401K plan after 1 year - Paid Time Off - Paid Holidays - Employee Purchase Discounts - Referral Program
$32k-51k yearly est. Auto-Apply 27d ago
Customer Account Manager
Fairway Leasing, LLC
Customer service manager job in Opelika, AL
At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today! Reporting: Reports directly to the General Manager Primary Responsibilities: - Manage the collections process - Counsel customers to gain timely lease/merchandise renewals - Confirm customer identification, collect money and obtain customer signatures on lease agreements - Contact customers who have not renewed merchandise agreements - Monitor customer payment history and habits and make recommendations to support the customer to ownership - Maintain customer contact over the phone and through home visits - Update customer information and maintain accuracy - Achieve monthly account goals - Review and close lease agreements with customers - Act as a key holder as necessary - Facilitate returns in collaboration with General Manager - Clean and certify merchandise in the cleaning station for all merchandise personally returned Qualifications/Requirements: - High energy, competitive leader - Two years of retail, restaurant, or related management experience - Two years of college or military preferred - Ability to relocated desired - Excellent interpersonal relationship skills for daily customer contact - Strong telephone manners - Neatly groomed, professional appearance - Valid driver's license - Strong technical skills or working knowledge of electronic products - Routinely lifting, loading, and "dollying" merchandise 50-300 pounds - Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing We Offer: - Extensive Training Programs and Excellent Potential for Upward Mobility - 5 day work week with ALL Sundays off! - Hourly wage + Bonus & Commission opportunities - Medical, Dental, Vision, & Life Insurance benefits - Matched 401K plan after 1 year - Paid Time Off - Paid Holidays - Employee Purchase Discounts - Referral Program
$32k-51k yearly est. Auto-Apply 27d ago
HVAC Truck Based Service Manager
Johnson Controls Holding Company, Inc. 4.4
Customer service manager job in Columbus, GA
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: ******************* ZMNrDJviY What you will do Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability & productivity of the team. Manages customer relationship development and happiness. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Accountable for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team. HIRING SALARY RANGE: $87,000-100,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI-Onsite #LI-KP1 #LI-NC1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
$87k-100k yearly Auto-Apply 60d+ ago
Customer Experience Coordinator
The TJX Companies, Inc. 4.5
Customer service manager job in Columbus, GA
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principles * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Available to work flexible schedule, including nights and weekends * Strong understanding of merchandising techniques * Capable of multi-tasking * Strong communication and organizational skills with attention to detail * Able to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors * Able to train others * 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 5555 Whittlesey Blvd Location: USA Marshalls Store 0860 Columbus GA This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 14d ago
Customer Account Manager
Fokker Services Americas
Customer service manager job in LaGrange, GA
The role & department Fokker Services, a multinational Aviation Maintenance & Repair Organization, is seeking a dynamic and driven candidate who is passionate and curious about finding solutions for their customers. The ideal candidate will possess both the ability to think critically and the curiosity to solve problems affecting our customer maintenance programs. Our new team member will actively maintain cohesion between internal support functions and customer demands with the keen ability to influence and drive change in the organization. As the voice of the customer the Customer Account Manager (CAM) is ultimately responsible for maximizing the value, scope and performance of our services. The team A new team member will join the existing small but high impact Customer Solutions Team and work together on day-to-day activities to meet the department's KPIs. Customer Solutions Team members are key influencers in local operations, with some of the CAM's primary responsibilities to include: managing key accounts (quoting, progress updates, relationship building), backing up teammates to assist with quoting, and working with cross-functional department team members to develop and implement efficient and scalable processes in order to achieve desired results for our customers and improve the organization's effectiveness. This role is suitable for new graduates and individuals with 2+ years of comparable experience looking to jumpstart their career in the fascinating and ever-changing world of aviation. This is an on-site role at our LaGrange, GA facility, reporting to the Manager, Customer Support. Your key responsibilities In this position, your main responsibilities and duties are: Identify and solve problems at both conceptual and practical levels; must be a self-starter with the drive and curiosity to understand how systems work with the ability to communicate simplified solutions. Build and maintain a working rapport with customers to fulfill our delivery promises and ensure customers receive world-class service with every interaction. Proactively address customer issues; take steps to determine the best solutions available by using the resources at hand. Align internal resources in the delivery execution of customer programs to drive achievement of customer requirements to create and sustain a ‘delighted' customer experience. Develop a good working relationship with internal team members to regularly communicate customer requirements within the organization: operations, logistics, scheduling, supply chain, engineering, & sales. Take immediate and necessary actions to ensure financial, delivery, quality and safety performance are achieved for assigned programs and customers. Learn and become proficient with our corporate enterprise software which is used in all day-to-day aspects of the business. What do we ask from you? The successful applicant will have: 2+ years of customer service experience in a professional environment; preferably in business to business channel. Drive to be self-motivated and self-directed. Professional written and verbal communication skills. Experience with the MS Office Suite: Outlook & Excel are utilized extensively in this role. Bachelor's degree in appropriate discipline, or additional experience in lieu of a degree. Ability to travel domestically and internationally as required. Travel is What do we offer you? Competitive pay 401k with company match Medical, Dental and Vision Company paid Short-Term/Long-Term Disability, life insurance and AD&D policies Optional supplementary coverages Employee Assistance Program (EAP) Paid time off starting day 1 Employee Incentive/ Profit Sharing program About Fokker Services Group At Fokker Services Group, our greatest purpose is to exceed reliability expectations, keeping customer aircraft where they belong - in the sky! An aftermarket integrator with design, production, maintenance, and airworthiness expertise and experience, on which commercial and defense operators around the world rely for the continued competitive operation of their fleet. Unique independent competence for comprehensive sole source solutions with a global presence, with facilities in Europe, Asia, and the Americas. Our Values As a High-Performance Organization, our core values shine through in everything we do: Customer Focus: We do all we can to meet the needs of our customers by offering unique and customized solutions. We understand the importance of delivering a truly collaborative experience, and value building sustainable relationships based on quality, safety, and trust. Innovative Thinking: By driving leading proprietary positions within chosen markets, we engage and excel in innovative thinking. We dare to lead and make decisions. Global Excellence: In the pursuit of excellence, we are continuously improving by working cross-functionally and inspiring each other to achieve our shared goals. Further, we work with the highest safety standards and provide our employees with opportunities for personal development and learning. We Care: We embrace ‘doing the right thing' by embodying diversity, equity, and inclusion in the workplace. This means that we are open, honest and take the time to listen to each other.
$35k-56k yearly est. Auto-Apply 60d+ ago
Service Manager
Automated Door Ways
Customer service manager job in Columbus, GA
Job Description Automated Door Ways Automated Door Ways has been an industry leader in pedestrian door and entrance solutions for the last two decades. Headquartered in Columbus, GA, we service customers in Florida, Georgia, and Alabama with our distributed technician network. Our vision behind the company is reflected in our name, Automated Door Ways. We are dedicated to serving our customers - the reason we kept Door and Ways two separate words is because we focus on the needs of the customer and provide the perfect solution to fit the job. We find "ways" to create or improve upon existing structures so that our customers will have the perfect solution for their business. SERVICE MANAGER ADW (Automated Door Ways) - Columbus, Georgia Reports to: Branch Manager ABOUT THE ROLE: We're seeking an experienced Service Manager to oversee daily service operations for our Columbus, GA commercial door and hardware business. This role owns service department coordination including dispatch management, service quoting, parts ordering, third-party portal management, and customer communication. You'll work closely with field technicians across Georgia, Florida, and Alabama territories to ensure efficient service delivery and customer satisfaction. This position requires strong organizational skills, technical aptitude with commercial door systems, and the ability to manage multiple priorities in a fast-paced service environment. The ideal candidate excels at coordinating between office and field operations while maintaining high service quality standards. KEY RESPONSIBILITIES: Service Dispatch and Coordination: Work with Service Coordinator to manage daily service dispatch board and technician scheduling across multi-state territory. Monitor service call intake and prioritize work based on customer SLA requirements, territory coverage, and technician capability. Coordinate morning parts staging and technician pickup to enable efficient field operations. Review and update scheduling system throughout the day to ensure accurate status coding and work prioritization. Maintain communication with field technicians regarding job assignments, parts needs, and customer requirements. This role will require significant after-hours and emergency service management. The service manager is available for customers and technicians in an emergency capacity and is responsible for ensuring high quality after-hours service for customers. Service Quoting and Customer Communication: Create accurate service quotes for repair work, replacement parts, and labor. Follow up on outstanding quotes to drive conversion and project completion. Communicate with customers regarding service timelines, pricing, and scope clarifications. Handle customer inquiries and service-related questions during business hours. Maintain professional relationships with key accounts and priority customers. Parts Coordination and Purchase Orders: Oversee the creation of purchase orders for service department parts and materials. Coordinate with vendors regarding pricing, availability, and delivery timelines. Manage the tracking of parts orders and ensure work order statuses are updated in the system when parts are on order. Collaborate with warehouse and purchasing staff on inventory receiving and parts staging for technician pickup. Support technicians with parts identification, vendor coordination, and quote reconciliation during and after business hours part needs. Third-Party and Portal Management: Monitor and manage service requests from third-party customer portals including Service Channel, TrueSource, and other major platforms. Review portal submissions daily for new work opportunities. Oversee entering of approved service quotes into customer portals. Verify and manage Not-To-Exceed (NTE) amounts for portal-based work. Coordinate with customers and portals to secure NTE increases when repair costs exceed authorized amounts. Service Department Administration: Review technician service notes in field service software and ensure proper coding for accurate reporting. Maintain service department documentation and filing systems. Office Operations Support Provide backup phone coverage for customer calls during business hours. Support general office operations as needed during peak periods. Participate in daily office coordination and communication with other departments. Maintain organized workspace and contribute to professional office environment. REQUIRED QUALIFICATIONS; Experience: 3+ years in service coordination, dispatch, or office management role in service-based business. Commercial door, construction trades, or facility maintenance background strongly preferred. Experience with service quoting, parts ordering, and vendor coordination. Familiarity with third-party customer portals and NTE-based service work valued. Skills and Competencies: Strong organizational skills with ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills for customer and technician interaction. Proficiency with computer systems including scheduling software, ERP systems (NetSuite/MSI preferred), and Microsoft Office. Detail-oriented with strong accuracy in quoting, pricing, and purchase order creation. Problem-solving mindset with ability to coordinate solutions between office and field. Customer service orientation with professional demeanor. Technical Knowledge: Understanding of commercial door systems, hardware, and automatic door products. Familiarity with parts catalogs, vendor systems, and industry suppliers. Knowledge of service pricing models including labor rates, parts markups, and travel charges. Basic understanding of field service operations and technician workflows. WORKING CONDITIONS: Office-based position in Columbus, GA with standard business hours Monday through Friday, 8:00 AM to 5:00 PM. Some availability after-hours and weekend work required. Fast-paced environment requiring ability to respond to changing priorities throughout the day. COMPENSATION AND BENEFITS: Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities. This role is part of the PDS (Piedmont Door Solutions) family of companies, backed by Cobalt Service Partners. TO APPLY: Please submit resume and cover letter outlining relevant service coordination experience, particularly experience with commercial door systems, service quoting, and parts management.ADW/PDS is an equal opportunity employer committed to diversity and inclusion in the workplace.
$47k-81k yearly est. 13d ago
Customer Experience & Events Manager, Troup County
Interface 4.8
Customer service manager job in LaGrange, GA
Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. Interface is seeking a Customer Experience & Events Manager for our Troup county (LaGrange, GA) location who will be responsible for leading the planning, management, and delivery of innovative, inspiring, and memorable customer experiences for a purpose-driven company. This role serves both internal and external customers and ensures alignment with our sales and marketing strategy. As an integral part of the sales process, this position requires close collaboration with account executives, sales leadership, and senior leadership to shape and execute impactful experiences at our facilities. A successful candidate would have the innate creative capacity to craft thoughtful hospitality experiences, have a proven track record of next-level organization, have a passion for building relationships and is internally motivated to constant evolution and improvement. In the primary function of customer experience planning, the manager will partner with our internal customers to define the strategy, create a customized experience plan and then schedule and execute in partnership with internal experts, business leaders and other members of the marketing team based on the scope of the visit or event, in person or virtual. This likely includes but is not limited to: Shared responsibility for the Customer Experience (CX) team calendar and ongoing management of support requests, budgeting and approval process via Salesforce CRM. Prioritization, scheduling and coordinating customer visits or event support for sales or marketing-led events (mill visits, summits, promotional events, tradeshows, sales meetings and other priority customer-engagement activities). All logistics coordination - transportation, lodging, catering, recreation - and management of internal and some external communication. That may include phone or email follow up, digital invites, app set up and management, surveying and more. Be accountable for bringing ideas to the table when planning any event, not just execute the status quo; creativity is required, not preferred. Coordinate subject matter experts, internal teams and vendors to deliver a curated customer experience; creating, communicating and managing the agenda. Establish and maintain relationships across departments with our key subject matter experts and resources; absorb internal knowledge and brand stories and continuously consider updates and improvements to the information shared with customers. Be the on-site contact prior to and during visits or events, actively managing and ensuring that all is well executed, meets or exceeds expectations and adheres to schedule. Support any miscellaneous needs or changes throughout. Managing all event and visit costs to a pre-established budget, and reconciling all expenses. Working with Customer Experience counterparts, implement and execute a consistent process for gathering feedback, insights and measuring the success of experiences. Use insights to inform future event plans through a lens of continuous improvement. Maintain a high standard of communication with stakeholders, vendors and participants/attendees at each stage of planning, as deemed appropriate by the situation, and to meet or exceed customer expectations every day. Manage the integrity of the Interface experience, brand and values across all of our facilities in Atlanta and Troup County, as well as remotely or virtually. Manage the stocking, cleaning and necessary vendors for the Interface guest house and facilities. Educational requirements: Bachelors Degree A degree in Business Administration, Marketing, Travel and Tourism, Design or related field A minimum of 3 years event experience preferred Interest and/or certifications in sustainability or related topics a strong benefit Skills and experience: Experience managing events, or other customer experiences independently. Customer-centric attitude; a desire to create and nurture relationships inside and outside the organization. Outstanding communication skills, verbal and written. A willingness and the flexibility to, as needed, work behind the scenes or to be at the forefront to lead or navigate customer conversations. A highly adaptable person with ability to think on their feet. Must be detail-oriented and highly organized. Ability to manage numerous projects simultaneously with a high degree of accuracy is a must. Knowledge of and experience with audio visual equipment for meetings and events; overall comfort with technology. Microsoft Office knowledge and experience (Word, Excel, PowerPoint). Other: Maintain housekeeping Comply with safety rules and environmental regulations Be aware of departmental Material Safety Data Sheets (MSDS) Perform other duties as assigned Physical demands: Lifting up to 40 lbs. Work environment: Office in LaGrange, GA. Regional travel to Atlanta required. Off-site event environments will vary. Travel estimated at 20% and may be anywhere in North America. Working hours vary according to customer experience schedule with events and visits sometimes extending to evenings and/or weekends, but always with advance notice. Potential to be on-call during and in advance of events/visits. #LI-Hybrid 3 - Associate / Professional / Individual Contributor / Team LeadWe are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
$30k-52k yearly est. Auto-Apply 12d ago
Advancement Services & Operations Manager
Georgia Southwestern State University 3.6
Customer service manager job in Americus, GA
About Us Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia. Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond. Job Summary This position provides management support for a variety of Foundation functions, including gift receipting and reporting. Responsibilities * Processes donor gifts. (25%) * Processes receipts and donor acknowledgements to include gift entry, gift posting, and recording and updating donor information. * Merges receipts, acknowledgements, and other communications and reports using specified software. * Coordinates with accounting staff regarding gift entry, gift posting, fund creation, gift restrictions, and audit reporting. * Ensures compliance with fundraising policies, goals and procedures. * Researches information and prepares reports. (25%) * Extract information for computerized database to meet the research and reporting needs of the Executive Director and other staff. * Produces donor activity reports. * Completes surveys. * Prepares annual VSE report. * Coordinates the preparation and mailing of annual donor reports. * Prepares the Annual Foundation Report. * Provides support to the Executive Director. (20%) * Schedules appointments. * Maintains files and records. * Prepares correspondence. * Manages preparations for meetings and events. (20%) * Creates and manages advancement calendar of events and activities. * Arranges board and committee meetings to including preparing agendas and taking minutes. * Communicates with board members regarding upcoming events and activities. * Coordinates fall post-meeting dinners and other gatherings. * Coordinates Scholarship Thank You Day events. * Performs a variety of related duties. (10%) Required Qualifications Educational Requirements Associates degree required. Bachelor's degree preferred. Required Experience More than three years of related experience required. Knowledge, Skills, & Abilities * Knowledge of rules and regulations governing the processing of gifts. * Knowledge of data analysis and reporting principles. * Knowledge of modern office principles and practices. * Knowledge of event and meeting coordination principles. * Skill in the operation of computers and job-related software programs. * Skill in decision making and problem solving. * Skill in interpersonal relations and in dealing with the public. * Skill in oral and written communication. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at ************ or by email at **********. For technical support, please call the USG Service Desk at ************ or ***************. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen. Equal Employment Opportunity Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
$58k-81k yearly est. Easy Apply 60d+ ago
Customer Service Leader - 5183
Mapco 4.1
Customer service manager job in Auburn, AL
The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO is a subsidiary of Majors Management, LLC which is a leader at operating, developing, serving, and supporting retail and convenience centers and gas station properties, and a leading distributor of high-quality branded motor fuels. Customer Service Leader Opportunity Position Responsibilities: * Meet company customer service standards. * Follow company cash control policies and procedures. * Adhere to all laws and regulations regarding the sale of any government regulated products and services. * Obey company and health department safety guidelines for food preparation. * Detail cleaning of store interior and exterior according to company standards. * Stock and rotate products including coolers and/or freezers. * Complete training activities and pass minimum job performance standards. * Follow company general rules of conduct and code of ethics. * Motivate sales associates to grow the store sales and profitability using suggestive selling techniques. * Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines. * Other duties as assigned. Core Competencies: Time Management * Value time and use your time effectively and efficiently. * Concentrate your efforts on the more important priorities and can attend to a broader range of activities. * Get more done in less time than others. Action Oriented * Enjoy working hard and seize more opportunities than others. * Not fearful of acting with a minimum of planning. Customer Focus * Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers. * Get first-hand customer information and use it for improvements in products and services. Determination * Pursue everything with energy, drive, and a need to finish. * Seldom give up before finishing, especially in the face of resistance or setbacks. Essential Functions Standing/Walking 50% Lifting up to 40 pounds 10% Bending 10% Sitting 10% Squatting/Stooping 5% Climbing 5% Reaching 10% Capable of working in a fast-paced environment that requires being on your feet for an extended period of time. Travel Requirements- 0 overnight stays per year Handle Hazardous Materials- 5% Educational Qualifications and Experience: * Customer service experience desired * Ability to perform multiple tasks at one time * Read, understand, and speak English at an eighth grade level * Comprehend and perform basic math skills * Understand, comprehend, and perform basic computer and point-of-sale skills We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.
$26k-31k yearly est. 60d+ ago
Security Client Manager
Job Listingsallied Universal
Customer service manager job in LaGrange, GA
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. Client Manager - Security Must have at least 2 years of security experience. Starting annual salary: $51,500 / Year. Must have at least 2+ yrs. of management experience. Must have excellent computer knowledge and skills. Previous law enforcement, corrections, or military preferred. Full Time benefits and 401k retirement packages are available! RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1486338
$51.5k yearly Auto-Apply 17d ago
Security Client Manager
Security Director In San Diego, California
Customer service manager job in LaGrange, GA
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. Client Manager - Security Must have at least 2 years of security experience. Starting annual salary: $51,500 / Year. Must have at least 2+ yrs. of management experience. Must have excellent computer knowledge and skills. Previous law enforcement, corrections, or military preferred. Full Time benefits and 401k retirement packages are available! RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1486338
$51.5k yearly Auto-Apply 17d ago
Manager - Rehab Services
Piedmont Healthcare 4.1
Customer service manager job in Columbus, GA
Manager, Rehab Services, Piedmont Columbus Midtown RESPONSIBLE FOR\: Plans, manages and evaluates the programs and staff of the Rehabilitation Services department. Administrative and operational responsibilities include management of cost and finance, human resources, operations, quality of care and clinical outcomes, patient/physician and staff satisfaction, change management and any other relevant responsibilities related to this position. Sets and implements departmental goals and objectives, guidelines, policies and procedures relative to the functioning of the department. Ensure compliance with all state, federal and regulatory/accreditation standards. Manager, Rehab Services, Piedmont Columbus Midtown MINIMUM EDUCATION REQUIRED: Bachelor s Degree required. MINIMUM EXPERIENCE REQUIRED: Experienced in related field (physical therapy, speech therapy, or occupational therapy) for minimum of 2-3 years. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: Licensed in one of the three clinical areas is required (GA Licensed Physical Therapist, GA Licensed Speech Therapist, GA Licensed Occupational) ADDITIONAL QUALIFICATIONS: BLS Certification through AHA required. Masters Degree Preferred. Previous management experience in field equivalent to minimum of 1 year preferred.
$47k-60k yearly est. Auto-Apply 60d+ ago
(USA) Operations Manager - Service Shop (Transportation)
Wal-Mart 4.6
Customer service manager job in LaGrange, GA
What you'll do... Are you ready to take the lead in overseeing a crucial aspect of Walmart's logistics operations? Join us as an Operations Manager and ensure our service shop runs at peak efficiency, contributing to the seamless movement of goods across our network. About our Team At Walmart, our Transportation Team is the backbone of our supply chain. We pride ourselves on maintaining a robust and reliable system that ensures our customers receive their products on time. As an Operations Manager within our service shop, you'll play a pivotal role in maintaining our fleet, ensuring compliance, and driving operational excellence to support our broader goals. What You'll Do: * You will drive and implement business plans to achieve facility goals in production, quality, and safety within the service shop. * You will forecast staffing needs, manage workload, and monitor performance outcomes to align with business demands. * You will monitor and manage productivity, ensuring compliance within the service shop, and prepare and analyze business reports to drive improvements. * You will supervise and manage shop associates and leaders, providing direction, monitoring performance, and offering feedback and development opportunities. * You will oversee shop operations, ensuring compliance with state and federal regulations, as well as Walmart's quality and safety standards. What You'll Bring: * You have a strong background in operations and expense management within a service shop or fleet maintenance environment. * You possess proven experience in performance management and regulatory compliance. * You showcase effective leadership skills with a focus on training, development, and fostering teamwork. * You have excellent judgment and decision-making capabilities. * You possess robust communication skills, with the ability to articulate ideas clearly and promote commitment across the team. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond a great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $104,000.00 - $156,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : * Regional Pay Zone (RPZ) (based on location) * Stock ㅤ ㅤ ㅤ ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Bachelor's Degree in Business or related field and 1 year experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR Associate's Degree in Business or related field and 2 years experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR 2 years experience as a Walmart Refurb/Service Shop Area Manager OR Diesel, automotive or heavy equipment maintenance technical certifications (e.g. ASE, Air Conditioning, DOT Brake, DOT Preventative Maintenance); and 2 years supervising employees in heavy duty truck and trailer or equivalent maintenance experience Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. General Maintenance, Supervising Associates, Transportation Bachelors: Business ASE Certification - Certification Primary Location... 385 Callaway Church Rd, Lagrange, GA 30241-9391, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
$37k-56k yearly est. 34d ago
Plant Manager at Large - Manufacturing
Conner Industries Inc. 4.1
Customer service manager job in Hogansville, GA
Job Description This is a bench role and relocation is required! PAY: $105,000 - $115,000 *We are on the lookout for candidates residing in the Hogansville, Georgia area who are open to relocating after completing their training, which occurs in Georgia. Are you a PLANT MANAGER in a manufacturing setting? Do you have prior lumber experience, or a strong desire to learn? This opportunity might be perfect for you! COMPANY Conner Industries, Inc. is a leading provider of custom wood packaging and integrated packaging solutions, serving customers across a wide range of industrial markets. Supported by our vertically integrated industrial lumber capabilities, we operate 18 manufacturing locations nationwide. With more than 40 years in the industry, Conner continues to deliver reliable, tailored packaging solutions that meet the demands of our customers. KEY RESPONSIBILITIES The Plant Manager is responsible for all aspects of the facility, leading the entire operational team on-site, ensuring an efficient and effective operation in delivering quality products to our customers and maintaining security and operability of all assets at the site. Requirements DUTIES AND RESPONSIBILITIES Direct facility operations, including production, shipping/receiving, and maintenance. Foster a safety culture that emphasizes adherence to best practices and effective housekeeping. Cultivate a quality-oriented culture that aligns with customer needs. Implement a continuous improvement strategy by applying lean manufacturing methods. Set budgets and oversee expenditures to enhance financial performance. Maintain the accuracy of ERP system data and manage site assets effectively. Ensure all equipment and facilities are in good working condition. Source and manage local vendors for maintenance and supplies. Serve as the company's representative for local regulatory and compliance matters. Supervise staffing, training, and employee development initiatives. Promote and enforce compliance with all corporate policies. Act as an active and visible leader within the organization, setting a positive example. Additional duties may be assigned as needed. QUALIFICATION, EDUCATION & EXPERIENCE Bachelor's degree or equivalent experience in a technical or business-related field. Minimum of 7 years of experience in production or manufacturing environment. Background in lumber remanufacturing, wood working and or similar field preferred. Working knowledge of lean six sigma methodologies and experience in leading change. Analytical thinker with a strong basis on data gathering and analysis. Energetic, organized and ability to manage a wide range of projects and priorities. Excellent communicator and understanding of importance to ‘do what you say'. Familiarity of ERP systems and methods of scheduling, inventory and shipping. Strong computer skills with experience in the Microsoft Office suite. WORK ENVIRONMENT & ATTRIBUTES Lumber remanufacturing facility with cutting and assembly equipment. Indoor office area with outdoor production and lumber yard management. Hearing protection, eyewear and steel-toed shoes required. Initial travel expected, including participation in training and possible customer visits. EEO Statement Conner Industries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Conner Industries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Conner Industries does not disqualify applicants that test positive for THC on the pre-employment drug screen. As permitted by state law, applicants being considered for positions with the following responsibilities: CDL Drivers, Forklift Operators, Sales, Maintenance, Management, and all Corporate positions, must pass a drug and alcohol test, done through an outside vendor, Quest Diagnostics, before beginning work in that position. Refusal to submit to testing will result in disqualification for the desired position. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Bonus Opportunities Life Insurance Paid Time Off 8 Company Paid Holidays Short Term & Long Term Disability Tuition Reimbursement Program Training & Development
$105k-115k yearly 19d ago
Recreational Vehicles /RV Service Manager
Easycare Recruiting 4.1
Customer service manager job in Opelika, AL
Job Description Recreational Vehicles Service Manager If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Manager; we need an outstanding communicator with a professional appearance, strong work ethic and excellent communication skills. Successful candidates will also have excellent follow-through skills and a sharp eye for details. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low pressure, high integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements Education and/or Experience High school diploma or GED equivalent. Experience in an RV or automotive service-related position required. Benefits Compensation Compensation is based on experience. We offer great benefits. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
$42k-63k yearly est. 15d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Columbus, GA?

The average customer service manager in Columbus, GA earns between $24,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Columbus, GA

$42,000

$24,00010%

$42,000Median

$75,00090%

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Zippia Careers
Executive Management Industry
Customer Service Manager Jobs
Locations
Columbus, GA
Customer Service Manager Columbus, GA Jobs

Customer service manager jobs in Columbus, GA

Customer Success Manager I or II

FT Manager Customer Service (H)

Project /Customer Service Manager

Private Client Service Sr. Client Manager

HVAC Truck Based Service Manager

Customer Account Manager

Customer Account Manager

HVAC Truck Based Service Manager

Customer Experience Coordinator

Customer Account Manager

Service Manager

Customer Experience & Events Manager, Troup County

Advancement Services & Operations Manager

Customer Service Leader - 5183

Security Client Manager

Security Client Manager

Manager - Rehab Services

(USA) Operations Manager - Service Shop (Transportation)

Plant Manager at Large - Manufacturing

Recreational Vehicles /RV Service Manager

Learn more about customer service manager jobs

How much does a customer service manager earn in Columbus, GA?