Customer Service Manager Jobs in Commerce, MI

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Enterprise Operations as a Service practice. Creative design, state-of-the-art technology, and your imagination merge here to create lasting impact for our clients. Not to mention make for a pretty fun and meaningful career! The Team Our team works with clients to solve their most complex and strategic operational challenges by providing traditional and hybrid managed services that leverage the latest technology and innovation. We provide a broad range of CFO managed services ranging from Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis. Many of our clients are trying to keep up with competitors by relying purely on their internal talent and tools. We bring innovations like AI and ML to accelerate time to value, reduce the cost to serve, and deliver a world-class customer experience to internal and external customers alike. Recruiting for this role ends on May 31, 2025 Work You'll Do As a Manager, you will work in a collaborative and diverse team environment designing, implementing, and operating finance and accounting managed services to our clients. Deloitte brings world-class operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in but not limited to: Procure to Pay, Order to Cash, Record to Report and Financial Planning and Analysis. Illustrative activities include: Work directly with clients during the sales cycle to understand their managed service requirements, including processes organization, and technology landscape. Support proposal effort, staffing plans and pricing models. Design and architect managed service solutions, transition plans, and ongoing operations policies and procedures. Manage engagement quality, risk, timelines, and resources during transition and ongoing operations. Identify and implement operational process improvements that drive increased efficiency using leading practices in AI and RPA. Manage select client relationships /stakeholders (internal and external) throughout the engagement. Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials. Perform role of mentor and coach to help others achieve their career objectives. Qualifications Required: 6+ years of consulting and/or BPO experience in Finance and Accounting in a Managed Service environment 3+ years of experience as the Delivery Lead of a CFO managed service operation. Scope of delivered services should include operations across Finance including Procure to Pay, Order to Cash, Record to Report, and Financial Planning and Analysis 2+ years of experience managing a team Business development experience including sales and RFP response development Bachelor's Degree Ability to travel up to 25% based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Preferred: Finance BPO experience Transitioning work to offshore delivery centers Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 - $218,625. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #EPCore

Our Client Located in Oakland County, our client is a provider of manufacturing solutions, specializing in CNC machines, automation systems, and precision machining services. Customers of our client include those in automotive, aerospace, medical, and general industrial sectors. The Service Manager Position The Service Manager leads all aspects of customer service operations, including repairs, rebuilds, maintenance, and installations for CNC machines, automation, tooling and more. The position will manage the service team, ensure customer satisfaction, and oversee quoting, scheduling, and invoicing to maintain department profitability. The Service Manager also involves developing customer relationships, maintaining service processes in the company's Aris system, managing department tools, and overseeing employee training. The position supports other departments as needed and ensures up-to-date knowledge of all company products is shared internally and with customers. Targeted Experience, Skills, and Abilities 15+ years' experience managing service or maintenance personnel. 10+ years' experience servicing PLC controlled machinery; CNC Milling Systems a plus. Understanding of mechanical, hydraulic, electrical, and laser systems. PLC programming experience required. Strong trouble shooting ability under high stress situations. Understanding of German language preferred but not required. Compensation, Benefits, and Structure The position is full-time and permanent, with a competitive wage based on skills and experience. In addition, the Company offers 100% employer paid Medical, Dental, and Vision insurance, a 401K with a Company match and immediate vesting, paid time off, ongoing career development and training, and a team-based work environment. The Recruitment Process The recruiting process is designed to ensure that we make the right hire for this position and includes a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test. Our Client is an Equal Employment Opportunity Employer!

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Summary: The Plant Manager oversees and coordinates the efforts of the hourly production employees, is responsible for first shift operations, and is responsible for facility performance safety, quality, and productivity. They ensure that product specifications are met with a high standard of quality. They are responsible to make sure compliance is met with all standards, policies, regulations, for the safe, environmentally sound production of a quality product. Essential Functions: Responsible for meeting plant and company objectives. Perform daily management of employee performance and provide appropriate feedback and guidance. Provide leadership, management, and motivation to attain high levels of employee achievement and retention Prioritize and manage customer delivery expectations to achieve on time performance. Analyze operational activities and identify opportunities for improvement and corresponding implementation. Oversee operations to ensure that quality standards are maintained. Provide guidance on scheduling and establish direction for staff. Lead 5S and best in class facility efforts Establish a high level of safety protocols and adherence to proactive measures. Assisting in directing, teaching, coaching, and training of production employees. Responsible for maintaining shop floor metrics, visual controls, and continuous improvement methods to the manufacturing floor. Supervision of production associates including performance reviews of 1st shift production staff, onboarding, discipline, and terminations. Assist in hiring of new employees as needed. Monitoring employee attendance and administering attendance disciplinary action forms when appropriate. Ability to function in a fast paced, dynamic environment. Having in-depth knowledge of manufacturing processes and improvement processes. Ability to effectively implement change. Possessing knowledge of safety, health, and environmental rules, laws, requirements and applicable Signode policies. Other duties as assigned by Director of Operations. Position Qualifications Education: High School diploma or GED. Experience: 10 years of manufacturing experience. Minimum 5 years of leadership experience in a manufacturing environment. OR any equivalent combination of experience and training that demonstrates the ability to perform this position's key responsibilities. Functional Success Drivers: These competencies are what we require for an individual to be successful in this role. Safety & Security Priority Setting Communication (Oral & Written) Conflict Management (Confrontation) Problem Solving Resourcefulness Team Building Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

AVA is looking for a Plant Manager with proven senior management experience with exceptional organizational, communication, and leadership skills. They will plan, direct and control activities at a subsidiary operation to accomplish budgeted financial objectives. Their responsibility extends through production, quality, engineering, human resources, and materials. The position is based in Roseville, MI and may travel regularly to other AVA production sites. RESPONSIBILITIES: Develops and recommends short- and long-range objectives consistent with corporate guidelines. Coordinates subsidiary operations and activities with appropriate corporate departments. Maintains appropriate communications within and between various functional areas within the organization. Reviews organizational and manpower plans to ensure they are consistent and adequate for attainment of objectives. Administers salary and personnel policy programs. Administers plant operations within company guidelines pertaining to quality, human relations, customer relations, safety and security. Evaluates forecasts, establishes material and human resource requirements and implements necessary directives for efficient production. Provides grievance and personal counseling and keeps employees informed of policies, procedures and operational changes. Monitors plant activity and takes actions to ensure maximum profitability of plant operations. Administers plant policies to achieve consistency with the policies of AVA Automotive Systems. Establishes and maintains necessary communications and coordination with peers, subordinates, supervisors, vendors, customers, the community and government agencies associated with and/or affected by various plant activities. Maintains a good labor/management relationship. Confers with customers regarding plant procedures and status of programs, projects and operations as they pertain to their particular needs. Exchanges information regarding plant operations with other AVA organization units to correlate and coordinate activities. Evaluates and responds to profit/loss statements, operation reports and performance records to ensure expected performance levels. Determines schedules, forecasts and budgets for plant resources, equipment, supplies, facilities and promotions. May be involved in the financial function of the plant, which would include approval of all requests for plant capital expenditures, payroll budgets, and financial resources to balance investments with productivity. Ensures proper management development. Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. Work with Materials Management to reduce risk and the amount invested in inventory. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Identify and implement process improvements that will maximize output and minimize costs. Uphold organizational policies and standards. Work closely with human resources to lead teams with integrity and establish and maintain a trusting, inclusive, and productive environment. Completes other projects as assigned by supervisor. JOB REQUIREMENTS: Superior knowledge of multiple operational functions and principles, including quality, finance, customer service, production, and employee management. Proven ability to plan and manage operational processes for maximum efficiency and productivity. Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands. Strong working knowledge of stamping, welding, and assembly processes. Strong working knowledge of industry standards and manufacturing best practices. Negotiation skills in both internal and external settings. Organizational, communication, and leadership skills, demonstrated by previous professional success. Strong working knowledge of PLEX. STANDARD QUALIFICATIONS: Bachelor's degree in an engineering discipline or related field 10+ years senior leadership role in operations with prior plant management experience Experience with budget and business plan development. Experience with metal forming processes (stamping, roll forming, bending, welding, cold forming, assembly). PERSONAL CHARACTERISTICS: Superior communication skills and can present his/her ideas in a clear, concise manner. Unquestioned integrity and values that the organization can trust without reservation. Consensus builder with strong persuasion skills. A highly motivated team player who contributes to an atmosphere in which people collaboratively, enthusiastically and effectively produce results. A good listener with a strong sense of self. Must be flexible with the ability to change, adapt and grow. Exhibits passion for the mission of the company and the needs of our clients. Advanced Vehicle Assemblies, LLC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Sign-on Bonus - $10,000 Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! #IND123

Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a General Manager, you could be the one helping your restaurant management team and team members to success. You! And youre in the right place if youre here for: Weekly Pay Bonus Program* Free Shift Meals Discounted Curly Fries (and all our menu items for that matter) Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a General Manager, you will be the leader of your restaurants Meatcraft. You will help your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sale and profit goals, you will be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this General Manager, best-brand-you-ever-worked-for job, you: Have at least one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Management

Join us for Career Day in Livonia, MI! Wednesday, April 30th , 2025 12PM - 4PM CheckSmart of Livonia, MI 33320 Plymouth Rd. Livonia, MI 48150 ************** If you're ambitious and ready for more--join a company that fuels your drive with real opportunities for professional and financial growth. Community Choice Financial Family of Brands (“CCF”) is currently looking for ambitious achievers and experienced leaders to join our team. Available openings may include Customer Service Representative and Management opportunities. Explore your potential with a company that values what you bring to the table. We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide the best customer service and overall experience in the industry. Text CCFCAREERS to 972-11 or visit ************************************** to apply. Responsibilities: Our Benefits Include*: A comprehensive new hire training program Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Performance-based bonus plan for select management roles and pathways to career advancement Multiple coverage choices for medical insurance, all of which include medical spending account (HSA/FSA) options and complimentary telemedicine resources Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program Company-Sponsored Life and AD&D Insurance Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, pet insurance, and more! Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment) Diverse Culture and Inclusive Environment *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Qualifications: Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. What We Offer: About Us The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Learn more about our brands by visiting ************************** The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the ****************. In-store positions are in-person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which include asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad Execute inbound, replenishment, backroom and signing processes for GM areas Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Operate power equipment only if certified Follow processes accurately with attention to detail, monitor own progress Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go: Welcoming and helpful attitude toward guests and other team members Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work both independently and with a team Resolve guest questions quickly on the spot Attention to detail and follow a multi-step processes Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary) Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

Sign-on Bonus - $10,000 Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! #IND123

For almost 50 years, we've helped more than half a million members reclaim their hair and their confidence. HairClub' s vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful member experiences in Centers. With over 100 locations across the USA and Canada where we provide everything from hair regrowth, hair restoration, scalp micropigmentation and much more! HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams! What you should expect to do: • Mentor, lead and train your team to optimize development • Increase Center's Member Retention and Growth • Implement and execute HairClub's strategies, programs, and communications • Staff and lead your Center team • Drive focus on the ultimate member and employee experience • Ensure the expectations of new, existing, and potential Members are exceeded Qualifications: • At least five (5) years of relevant management experience • Relevant sales and long-term client relationship experience • Excellent communication and team-leading skills Measures of Success: • Increase Center's Member Retention and Growth • Maintain a Highly Engaged Workforce • Meet or exceed total Center revenue and profitability goals and continually improve Net Promoter Score (NPS) Benefits: After 90 days of employment: 401k Dental, Vision and Medical Paid PTO days, wellness days and Paid Holidays A wealth of opportunities for growth and advancement Attractive work schedule: Tuesday-Saturday, with Sundays and Mondays off. Centers are closed for most major holidays. Uncapped Bonus Opportunity based on business growth and success of the Center Are you a People Leader looking for a challenge and a place to GROW, look no further! HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Ernest is currently in search of a General Manager for our division located in Romulus, MI. We are looking for talented individuals with a proven ability to motivate, manage, and develop and grow our operations and sales team. This is a full-time position that offers a competitive base salary, plus bonus, along with benefits and an WONDERFUL company culture. The General Manager of our Detroit division is an exciting leadership position reporting to our Regional Vice President as well as working closely with our executive team managing all activities related to the daily operations of our Detroit division through effective leadership, direction, and motivation of all employees. This role has full P&L responsibility. Develop and maintain a yearly business plan that includes programs for improving the profitability of the company. Maximize division profitability by implementing programs that optimize service and inventory management efficiency. Requirements: Bachelor's degree and five or more years of experience in a GM or Director Level position required. Advanced degree a plus. Demonstrated leadership ability along with the ability to get results through others. Proven track record of building strong relationships across organizational boundaries, overcoming challenging cross-functional issues and the ability to lead/influence others. Capable of organizing and managing multiple priorities. Ability to read, analyze and interpret the most complex documents. Ability to write procedures using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on complex topics to top management. To perform this job successfully, an individual should have knowledge of, spreadsheet software, order processing systems; project management software and database software. ________________________________________________________________________________________________________ Please learn more about Ernest by watching some of our Youtube videos: Newest Company Video with Keanu Reeves! Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward. Facility: MediLodge of Sterling Heights Why MediLodge? Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services. Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth. Employee Recognition: Regular acknowledgement and celebration of individual and team achievements. Career Development: Opportunities for learning, training, and advancement to help you grow professionally. Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association. Key Benefit Package Options? Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield. Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers. Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet. Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options. Pet Insurance: Three options available Education Assistance: Tuition reimbursement and student loan repayment options. Retirement Savings with 401K. HSA and FSA options Unlimited Referral Bonuses. Start a rewarding and stable career with MediLodge today! Summary: The Unit Manager Registered Nurse is responsible for directing the entire operation of a nursing unit in a long-term care healthcare facility. Qualifications: Education: Graduate of accredited school of nursing, degree preferred. Licenses/Certification: Licensed as a Registered Nurse (RN) (if state requires) Valid CPR teaching certificate, if applicable. Experience: Three years of nursing experience, of which one year was in a long-term care environment. Job Functions: Performs General Management Functions such as hiring, disciplining and evaluating employees. Plans and facilitates meetings and committees to address resident care issues for the unit. Manages area of responsibility with the goal of achieving and maintaining the highest quality of care possible. Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development and continuing education of nursing staff members. Contacts physicians as necessary and ensures physicians interventions are timely and appropriate. Reviews staffing patterns and census of nursing units and reassigns personnel when necessary to ensure staffing meets resident needs and budgetary controls. Monitors the clinical operations of the unit and resident's conditions and ensures that appropriate and quality care is administered. Obtains medications, supplies and medical records needed to provide safe, efficient, and therapeutic care to residents on a continuing basis. Assists in the orientation of new personnel, monitors their skills and guides and observes staff that may need assistance with procedures. Participates in facility “QA” program. Performs other tasks as assigned. Knowledge/Skills/Abilities: Skilled in motivation of staff and leadership. Skilled in work assessment. Ability to communicate effectively with residents and their family members, and at all levels of the organization. Knowledge of state and federal requirements for accreditation and certification. Possesses basic computer skills. Ability to work with a culturally diverse resident and employee population. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

divp id="is Pasted"strong Customer Service Manager/strong/pp Stabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company's portfolio now includes automation control, motion control, vibration control and safety products./pp This position will be located at our facility in Farmington Hills, MI./ppstrongu Job Summary:/u/strong/pp We are looking for a self-motivated professional with experience successfully leading a team of Inside Sales / Customer Service Reps. The responsibility of this position includes developing and maintaining efficient customer service processes, processing orders, developing sale price strategies, generating new quotes, following up on quotes and leads, and supporting the customer service team. The Customer Service Manager is expected to drive continuous improvement activities which support the growth of the employees and the business. The Customer Service Manager, along with the customer service team, is the face of ACE Controls and therefore exceptional communication skills and ability to multitask efficiently are a must./ppstrongu Essential Job Functions:/u/strong/pulli Quick learning ability to grasp technical knowledge of ACE Shocks, customers, and applications./lili Manage the daily workload of the customer service team, supporting daily activities and ensuring timely communication to customers./lili Communicate information as needed and keep the customer service team up to date on customer and product changes. /lili Reads correspondence and accepts phone calls from distributors, direct customers, and Area Sales Managers to determine their needs. Obtains answers quickly and/or maintains customer contact until situations are resolved. Pass on all relevant information to people involved./lili Develops and maintains sale price strategy in collaboration with the Sales Director and General Manager./lili Develops quotes for standard and custom product./lili Follow up on leads and quotes and support a high-level win-rate./lili Prepare and distribute sales orders / contracts./lili Enters sales orders into the ERP database (QAD). Ensure accuracy and efficiency./lili Expedites sales orders maintaining communication with all relevant departments for critical items in need of special attention. Follow up with the CSR as needed./lili Work with Purchasing Manager, Planners and Buyers to ensure we have clear communications on order status for our customers and sales team./lili Ensures the CSR team works professionally with the sales team and all customers. Escalates and resolves any issues which may arise between the sales team and the customer./lili Confers with production personnel to determine feasibility of fabrication and to obtain delivery schedules by product./lili Sets up new accounts in QAD for new customers and manages (on-boarding) these accounts./lili Research any issue related to poor customer satisfaction. Analyze the root cause and develop countermeasures to be implemented./lili Maintain a high customer review rating amongst all sales channels including direct customers, distributors, and ecommerce platforms./lili Maintains Customer Complaint Reports and routinely reviews complaints concerning billing or product failures, attempts to solve the problem or refers complaints to designated departments for investigation./lili Responsible for ISO documentation and ensures the CSR team follows the ISO 9001 work instructions as documented./lili Responsible for training staff on new processes./lili Work directly with Finance to resolve customer credits and debits issues./lili Maintains Export control compliance working with Finance and Shipping to ensure we control countries shipped to in accordance with EAR regulations. /lili Responsible for hiring, staffing and performance management of related areas./li/ulp /ppstrongu Supervisory Responsibilities:/u/strong/pp Leads, supports, and develops the CSR / inside sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems; providing constructive feedback./ppstrongu Education, Training, Certifications:/u/strong/pulli Two- or four-year college degree required./li/ulpstrongu Experience:/u/strong/pulli3 - 5 years of management/leadership experience working in a customer service environment preferably in a manufacturing environment./lili Sound leadership experience to include team building, conflict resolution, training and change management./lili Proven track record of meeting established targets./lili Proven track record of continuous improvement initiatives./lili Experience with ERP software (SAP/QAD)/lili Experience working with CRM systems as a high-level user and utilizing to produce reports and analysis./lili Experience maintaining key metrics for area of responsibility./lili EDI experience a plus./lili Willingness and ability to travel up to 15%./li/ulpstrongu Job Knowledge and Skills:/u/strong/pul type="disc"li Team player. Willingness to be a “Go-to” person./lili Self-motivated and self-starter./lili Strong communication skills both oral and written./lili Excellent presentation skills including the ability to prepare an effective and thorough presentation./lili Ability to manage multiple projects and customers simultaneously./lili Proactive approach to work and communication./lili Good interpersonal skills in a cross-functional team./lili Optimistic attitude./lili Willing to take on new challenges as assigned to them and taking them from start to finish. /lili Ability to motivate and inspire others to act./li/ulpstrongu Working Conditions:/u/strong/pul type="disc"li Normal office environment/li/ulpstrongu Accountability:/u/strong/pul type="disc"li Responsible to follow all ACE Controls, Inc. procedures and technical guidelines as well as adhere to customer requirements./li/ulpstrongu Physical Requirements:/u/strong/pul type="disc"li The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./lili While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./lili This position requires the ability to occasionally lift products and supplies, up to 30 pounds./li/ulpstrongu Other Duties:/u/strong/pp Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./p /div

Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA. If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987. As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available. Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry! Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA. Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction. Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates. Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies. Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows. Identify operational shortcomings and devise strategies to enhance customer service and streamline operations. Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency. Foster the professional growth of each team member, aiding them in achieving their career aspirations. The ideal candidate should possess a bachelor's degree from a college. A minimum of five years of experience in customer service within the commercial insurance industry is required. Holding a Michigan PC Insurance License is preferred. Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary.

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints. Develop a strong relationship with our top customers to create a platform for an open dialog of communication. Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines. Learn the basics and the application of all of our products so support can be provided to direct reports. Process orders and quotes as necessary to assist in timeliness. Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer. Oversee and ensure all invoicing is carried out each month at the branch. Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date. Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency. Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch. Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations. Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities. Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives. Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Evaluate staff's work performance through semiannual reviews. Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel. Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety. Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products. Other duties and responsibilities that management may deem necessary. Education/Skills/Experience Required: Three to five years previous customer service and engineering management experience Bachelor's degree in related management field or equivalent experience Strong communication skills, written and verbal Strong analytical, numerical and reasoning abilities Experience in customer interactions and relationships Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others Initiative- Engages in proactive behavior and ability to take action with minimum direction Adaptability- Responds effectively to changes Excellent Microsoft Office skills Preferred: Industrial distribution experience Inventory management experience Product knowledge

Mrs. Michael is Hiring an Experienced Customer Service Manager!!!! “Calling awesome Problem Solvers, COME IN awesome Problem Solvers”… When you get on the phone with folks, they just brighten. You have this feel for how to be calm and caring on the phone. People say that talking with you has made their day. It's who you are. you're a genuinely nice person. You don't want to admit it, (because you're humble too), but you're a silver-tongued, organizational, goal-conquering STAR. YOU may not even realize how special you are; But we do! And we'd sure like to meet you. A Leader over our Call Center and Dispatchers are like our Controllers of our air traffic controllers, connecting our customer service and our response teams together to deliver a fast, seamless experience for our customers. So yes, this is an extremely important position. It's a job we respect enough to know it requires a special skill set and the right personality to do it RIGHT. If you've got all that down, we wanna meet you! Just tell us your availability to work and when's best for an interview. But wait! -we're looking for very detailed people, not people who simply skim job postings and shoot out resumés with the places they've worked. So in addition to the resume I'd like you to attach a letter telling us your STORY, where you come from and where you want to go with your job and your life, what motivates you. Oh, and just to weed out the sloppy, inattentive people just skimming lightly for jobs, let's do this: …But you ARE actually reading all this, aren't you? Excellent. Here's to detailed people like you! Once you've contacted us, we'll look over everything you sent. Then we'll contact you for an interview if you make the cut. And if you're the right fit, trust me, this really is a fun place to work. We have parties. We joke. We laugh. We work hard. And I always take care of my team, with the money and career advancement opportunities that make you feel VALUED. Because we know that happy employees make happy customers! I'm looking forward to meeting you. Requirements Responsibilities - A Customer Service Manager plays a vital role in overseeing and ensuring the efficiency and effectiveness of a company's customer service operations -Nurture a culture of positive accountability for both opportunities for your direct reports as well as our management team to ensure we are handling all customer concerns in a timely manor. -Their role may encompass a broad spectrum of responsibilities, depending on the company's size, industry, and the specifics of its customer service strategy Operational Oversight : Monitor daily customer service operations, ensuring processes are smooth and efficient Review and implement best practices for customer service operations Address operational bottlenecks and propose solutions to enhance productivity Ensure the field technicians schedules are dispatched in an efficient manner Team Management : Lead, train, mentor, coach, and develop customer service representatives and dispatchers Develop and revise scripts used by direct reports Manage scheduling to ensure full coverage during operating hours Performance Metrics : Develop, track, and report key customer service metrics Responsible for KPIs for the call center Monitor team performance against set goals, providing regular feedback and devising strategies for improvement Stakeholder Communication : Act as a liaison between the customer service department and other company departments Provide feedback to the management on customer insights, needs, and feedback Process Improvement : Evaluate current customer service processes and procedures Recommend and implement changes to improve efficiency and customer satisfaction Technology Utilization : Stay updated with the latest customer service technologies Oversee the implementation and utilization of customer service tools and software Handle and resolve escalated customer complaints or complex issues Feedback Loop : Collect feedback from the customer service team and customers to inform process enhancements Budget Management : Assist in the preparation of the customer service budget and ensure operations stay within budget Benefits Professional, team-oriented work environment 24 / 7 free onsite gym Holiday parties Company lunches Weekly meetings Weekly vendor trainings Opportunities for advancement Supportive management Health, Vision, Dental Insurance 401K with company match Generous PTO and paid holidays Staff Appreciation Days / Week Short-Term Disability Salary of $60,000 Salary Description $60,000

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $50,000 - $55,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance.

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: Effectively direct and supervise all functions and activities of the front end department and personnel. Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department. Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times. Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment. Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline. Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances. Ensure all associates adhere to proper procedure and customer service standards. Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance. Maintain good communications in the store and throughout the organization. Address all customer and employee complaints promptly and efficiently. Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances. Motivate associates to achieve company sales and customer service goals. Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides. Ensure favorable department image to customers by maintaining a clean, attractive and friendly department. Approve customer checks and assist customers with courtesy check cashing application forms. Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times. Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. Other duties as assigned. QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends. Must have reliable transportation. High school diploma or GED, required. Demonstrate excellent team building skills. Excellent communication - able to communicate effectively with department employees and customers. Must be able to stand and/or walk for 8 or more hour periods. Must be able to regularly bend, lift and/or move 25 pounds. BENEFITS: Health Dental Vision Short term disability Accident Hospitalization Critical illness Cancer Life insurance Flexible spending Education reimbursement 401K match Employee discount Company paid life insurance policy Company paid LTD policy If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE Compensation: $19.00 - $21.00 per hour Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's Family . From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day. So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's. Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.