Customer service manager jobs in Concord, CA

Under general direction, provide financial services as part of the Business Operations Center (BOC) team. This position will review and process complex purchasing, purchasing cards, accounts payable, capital projects payable, cash collections, gift processing and provide financial information to a large population. Recommend and implement changes and/or options to enhance or improve daily business processes, procedures and customer service. Utilize independent judgment to research policies and procedures, services and products associated with the unit's daily business operations to maintain compliance with University, ANR, state, and federal requirements, and disseminate information. Interact with all levels of personnel within the division. This position is a career appointment that is 100% fixed. The home department for this position is the Business Operations Center. While this position normally is based in Davis CA, this position is eligible for hybrid flexible work arrangements, for applicants living in the State of California, at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $29.40/hour to $35.32/hour Job Posting Close Date: This job is open until filled. The first application review date will be 10/27/2025. Key Responsibilities: 30% Financial Services Support Provide administrative support for financial activities for UC ANR programs and units. Through the use of the university's financial system (KuaIi), Aggie Travel, CashNet, Aggie Buy, Decision Support, WFA (Work Flow Assessment) to initiate financial documents needed to manage the needs of our customers. Provide customer service to the UC ANR staff, County Offices, REC staff and Statewide program staff and all vendors. Manage files for all areas of responsibility. Assist with campus fiscal closing. Maintain multiple fund numbers requiring different policies and procedures. Ensure that documentation is complete and accurate following all UC ANR, and University policies and procedures. 45% Accounting, Auditing, Disbursement & Reconciling Asses financial documents for accuracy of data entry and processing. Identify and correct any problems according to "Generally Accepted Accounting Principles" (GAAP) and University policy and procedures. Notify customer of any invoice adjustments made; include complete written documentation; retain documentation records. Enter accounting information into KuaIi. Review, process and maintain back up for Aggie Travel documents (Pcards and Travel Cards) for 100+ cards. Provide direct guidance to Advisors, Program Representatives, and Office Managers relative to cash collection policies and procedures. Routinely and independently review and monitor gift acceptance forms received from County Cooperative Extension Offices and Statewide Program. Initialize new vendor documents. Coordinate with UC Davis Procurement and Vendor Control Desk to ensure timely fulfillment of new vendor requests. Prepare and process relocation reimbursements and advance expense payments as required. Review and audit all documents for appropriate authorization, required documentation and for completeness for accuracy within University/UC ANR policy compliance, and sound internal control and business practices standards for all transactions. 15% Administration & Business Office Support Assist Account Manager and Business Operations Manager with budget preparation and maintenance, financial and analytical research projects, for our customers. Create spreadsheets and financial reports as requested. Assist with updating all partners and Business Operations Center written procedures and forms. Ensure website is updated with most current policies and procedures. Assist in developing, documenting and presenting training materials for our customers. Participate in staff meetings and appropriate staff development opportunities. Provide back up and participate in cross training for all Business Operations Center staff. Work with UCD Communication Resources and outside vendor to provide ATR/Communication services, including cell phone purchasing and data plan activation to our partners. 10% Customer Service Provide excellent customer service to improve all partnerships. Understand customer requirements so as to provide appropriate clarifications and solutions. Route and direct customer requests to appropriate personnel. Contribute ideas to resolve customer problems and to improve productivity. Work with various teams to ensure outstanding customer services. Maintain a broad knowledge of services provided. Participate in meetings and activities held to improve customer satisfaction and business performance. Deliver prompt and professional responses to customer inquiries via phone, email, instant message, etc. Maintain and update customer requests and documents. Process customer requests in a timely manner. Requirements: High school diploma or equivalent experience. The duties performed require knowledge of basic principles and methods of a technical or professional field where the exercise of judgement is limited by (a) the routine assignments, (b) the narrow range of knowledge of the total professional or technical field (c) the supervision received, and (d) the absence of the ability to establish professional precedents. Requires strong math skills. Knowledge of automated accounting systems. Interpersonal skills and customer service focus to work effectively with advisors, staff and others within and outside the University. Ability to collaborate and communicate effectively to support teamwork within the Financial Services Team and within the BOC. Comprehension and basic analytical skills to understand and apply policies, procedures and practices to daily work. Writing skills to communicate policies, procedures and practices to advisors, staff and other University departments. Ability to work under time constraints and high-volume workloads dependably and with a high level of accuracy. Knowledge of standard accounting practices and principal and acceptable business practices. Ability to organize and structure workload to achieve progress on multiple tasks and flexibility to respond to shift priorities. Ability to effectively and efficiently use resources in the course of handling the daily workload. These include websites, policy and procedure manuals, administrative handbooks, and guidelines. Ability to work within and contribute to a team environment where the goal is to provide excellent customer service. Experience using electronic financial, accounting and purchasing systems to process a variety of purchasing, accounts receivable/accounts payable, and travel and entertainment reimbursement requests. Experience maintaining confidentiality and securing records relevant to financial transactions, and other sensitive documents. Preferred Skills: Knowledge of UC Davis purchasing and accounting systems (AggieBuy, AggieTravel, CashNet, FIS, Kuali). Knowledge of UC financial policies. Experience with reconciling and processing cash and credit card income, gift processing, and PCI compliance. Experience reviewing and approving travel, entertainment, and purchasing activities for academics and staff. Experience working in a University business office environment supporting the activities of academics and staff employees. Working knowledge of University financial and payroll policies and procedures. Experience with UCD and UC ANR payroll/personnel, purchasing, accounts payable transactions, travel and entertainment policies, gifts, income generation and ledger reconciliation. Communicate effectively, both verbally and in writing, in all aspects of the position. Special Conditions of Employment: Restricted leave during the UC and federal fiscal year periods, early-June/mid-July and mid-September/mid-October. Must possess a valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on the vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California https://apptrkr.com/get_redirect.php?id=6751124&target URL= This position is a career appointment that is 100% fixed. The home department for this position is the Business Operations Center. While this position normally is based in Davis CA, this position is eligible for hybrid flexible work arrangements, for applicants living in the State of California, at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $29.40/hour to $35.32/hour Job Posting Close Date: This job is open until filled. The first application review date will be 10/27/2025. Key Responsibilities: 30% Financial Services Support Provide administrative support for financial activities for UC ANR programs and units. Through the use of the university's financial system (KuaIi), Aggie Travel, CashNet, Aggie Buy, Decision Support, WFA (Work Flow Assessment) to initiate financial documents needed to manage the needs of our customers. Provide customer service to the UC ANR staff, County Offices, REC staff and Statewide program staff and all vendors. Manage files for all areas of responsibility. Assist with campus fiscal closing. Maintain multiple fund numbers requiring different policies and procedures. Ensure that documentation is complete and accurate following all UC ANR, and University policies and procedures. 45% Accounting, Auditing, Disbursement & Reconciling Asses financial documents for accuracy of data entry and processing. Identify and correct any problems according to "Generally Accepted Accounting Principles" (GAAP) and University policy and procedures. Notify customer of any invoice adjustments made; include complete written documentation; retain documentation records. Enter accounting information into KuaIi. Review, process and maintain back up for Aggie Travel documents (Pcards and Travel Cards) for 100+ cards. Provide direct guidance to Advisors, Program Representatives, and Office Managers relative to cash collection policies and procedures. Routinely and independently review and monitor gift acceptance forms received from County Cooperative Extension Offices and Statewide Program. Initialize new vendor documents. Coordinate with UC Davis Procurement and Vendor Control Desk to ensure timely fulfillment of new vendor requests. Prepare and process relocation reimbursements and advance expense payments as required. Review and audit all documents for appropriate authorization, required documentation and for completeness for accuracy within University/UC ANR policy compliance, and sound internal control and business practices standards for all transactions. 15% Administration & Business Office Support Assist Account Manager and Business Operations Manager with budget preparation and maintenance, financial and analytical research projects, for our customers. Create spreadsheets and financial reports as requested. Assist with updating all partners and Business Operations Center written procedures and forms. Ensure website is updated with most current policies and procedures. Assist in developing, documenting and presenting training materials for our customers. Participate in staff meetings and appropriate staff development opportunities. Provide back up and participate in cross training for all Business Operations Center staff. Work with UCD Communication Resources and outside vendor to provide ATR/Communication services, including cell phone purchasing and data plan activation to our partners. 10% Customer Service Provide excellent customer service to improve all partnerships. Understand customer requirements so as to provide appropriate clarifications and solutions. Route and direct customer requests to appropriate personnel. Contribute ideas to resolve customer problems and to improve productivity. Work with various teams to ensure outstanding customer services. Maintain a broad knowledge of services provided. Participate in meetings and activities held to improve customer satisfaction and business performance. Deliver prompt and professional responses to customer inquiries via phone, email, instant message, etc. Maintain and update customer requests and documents. Process customer requests in a timely manner. Requirements: High school diploma or equivalent experience. The duties performed require knowledge of basic principles and methods of a technical or professional field where the exercise of judgement is limited by (a) the routine assignments, (b) the narrow range of knowledge of the total professional or technical field (c) the supervision received, and (d) the absence of the ability to establish professional precedents. Requires strong math skills. Knowledge of automated accounting systems. Interpersonal skills and customer service focus to work effectively with advisors, staff and others within and outside the University. Ability to collaborate and communicate effectively to support teamwork within the Financial Services Team and within the BOC. Comprehension and basic analytical skills to understand and apply policies, procedures and practices to daily work. Writing skills to communicate policies, procedures and practices to advisors, staff and other University departments. Ability to work under time constraints and high-volume workloads dependably and with a high level of accuracy. Knowledge of standard accounting practices and principal and acceptable business practices. Ability to organize and structure workload to achieve progress on multiple tasks and flexibility to respond to shift priorities. Ability to effectively and efficiently use resources in the course of handling the daily workload. These include websites, policy and procedure manuals, administrative handbooks, and guidelines. Ability to work within and contribute to a team environment where the goal is to provide excellent customer service. Experience using electronic financial, accounting and purchasing systems to process a variety of purchasing, accounts receivable/accounts payable, and travel and entertainment reimbursement requests. Experience maintaining confidentiality and securing records relevant to financial transactions, and other sensitive documents. Preferred Skills: Knowledge of UC Davis purchasing and accounting systems (AggieBuy, AggieTravel, CashNet, FIS, Kuali). Knowledge of UC financial policies. Experience with reconciling and processing cash and credit card income, gift processing, and PCI compliance. Experience reviewing and approving travel, entertainment, and purchasing activities for academics and staff. Experience working in a University business office environment supporting the activities of academics and staff employees. Working knowledge of University financial and payroll policies and procedures. Experience with UCD and UC ANR payroll/personnel, purchasing, accounts payable transactions, travel and entertainment policies, gifts, income generation and ledger reconciliation. Communicate effectively, both verbally and in writing, in all aspects of the position. Special Conditions of Employment: Restricted leave during the UC and federal fiscal year periods, early-June/mid-July and mid-September/mid-October. Must possess a valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on the vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace To apply, please visit: https://careerspub.universityofcalifornia.edu/psc/ucanr/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=81834&PostingSeq=1&SiteId=17&language Cd=ENG&FOCUS=Applicant Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-13e09964f8fff743b621436514088a16

Identify labor needs for the park and ensure the efficient utilization of the workforce to maximize the guest experience while driving profitability. Responsibilities: This position will create value for the company by forecasting and identifying staffing needs alongside working with the recruiting team. Qualifications: Outstanding leadership, team motivator to drive results, and a leader of change. Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas. Comfortable presenting in a group setting. Provide guest service according to Six Flags Entertainment Corporation standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Entertainment Corporation guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Outstanding leadership, team building and motivational skills. Excellent Communication skills, able to communicate using different avenues. Ability to work in a fast-paced environment and adapt to change on a moment's notice. Recognizing quality employees and develop future leadership.

San Francisco, CA (On-site) Compensation: $150,000-$200,000 base salary + benefits + performance upside The Company A fast-growing real estate investment platform specializing in institutional-quality Multifamily & Student Housing assets is seeking a Director of Investor Relations to support its expanding national capital-raising efforts. The firm has an exceptional track record, a reputation for disciplined execution, and a growing pipeline of equity raises for new development & value-add opportunities. The culture is entrepreneurial, high-energy, & deeply relationship-driven, ideal for someone who thrives in a fast-paced environment & wants to grow with a scaling investment platform. The Role The Director of Investor Relations will work directly with the Founder to raise capital, manage existing investor relationships, and expand the firm's network among family offices, high net worth individuals, & institutional partners. This is a highly visible, investor facing role suited for someone who combines financial knowledge with strong sales instincts, charisma, and relentless follow-through. This person will represent the firm externally, help shape investor messaging, prepare materials, maintain reporting structure, and manage a growing book of investors across the country. Key Responsibilities Lead capital-raising efforts for active & upcoming Multifamily and Student Housing investments Build & maintain relationships with family offices, HNWIs, institutional partners & university-affiliated housing groups Represent the firm externally in meetings, events, conferences & investor presentations Develop compelling pitch materials, investor decks & reporting packages (quarterly updates, performance summaries, etc.) Manage all investor communications, follow-ups, compliance documentation & CRM tracking Support due diligence processes with prospective equity partners Work closely with the Founder on strategic fundraising initiatives & investor targeting Travel regularly with the Founder for roadshows, meetings & capital partner visits Maintain detailed organization across reporting, documentation & investor data Serve as a cultural ambassador, representing the company with professionalism, energy & credibility Required Experience Extensive experience in Investor Relations, Capital Markets, Fundraising, or Investments within Multifamily and/or Student Housing real estate Experience raising capital from family offices strongly preferred Background in Multifamily and/or Student Housing is a major advantage Proven ability to manage investor communications, reporting, & due diligence Strong sales instincts, charisma, confidence, & ability to tell a compelling story Highly organized with exceptional attention to detail Experience working alongside founders or principals in fast-paced, entrepreneurial environments Ability to thrive in a demanding, “always-on” culture that values grit, responsiveness & ownership Compensation: $150,000 - $200,000 base salary + benefits If you feel this is an opportunity you want to learn more about, feel free to use the LinkedIn prompt to apply or email directly to **************************** to explore further.

Customer Success Manager - Build Relationships. Drive Results. My AMAZING client is HIRING!! 💰 Compensation: $100,000 - $130,000 per year Are you a natural leader who thrives on creating exceptional customer experiences? We're looking for a Customer Success Manager to lead a high-performing team and strengthen partnerships with our clients. This is your chance to make an impact by driving operational excellence, mentoring talented professionals, and shaping the future of customer success. What You'll Do Lead & Empower: Coach and inspire your team to hit performance and service goals. Business-to-Business: Handling corporate accounts and Strategic Partnerships Drive Excellence: Oversee daily operations, scheduling, and process adherence. Be the Voice of the Customer: Engage directly with clients, manage escalations, and ensure top-tier service. Collaborate & Innovate: Work with leadership to implement process improvements and boost team performance. What We're Looking For Experience: ✔ 5+ years in customer service or experience management ✔ Proven success leading and developing teams Skills: ✔ Strong leadership presence and accountability ✔ Excellent problem-solving and communication abilities ✔ ERP experience (NetSuite preferred) ✔ Proficiency in Microsoft Office Suite, Salesforce Why Join Us? Competitive compensation ($100K-$130K) A collaborative, people-first culture Opportunities to innovate and lead process improvements Direct impact on client relationships and team success Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance”

Vendor Project Manager/Client Engagement Manager - R&D A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment! Position Overview: The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement. Leadership & Team Management Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement. Mentor and guide consultants through onboarding, performance management, and career development. Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing. Client Engagement & Relationship Management Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues. Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access. Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW). Project & Performance Management Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met. Monitor supplier and consultant performance, providing regular status reports and visibility into project progress. Operational Excellence & Organization Create and maintain consultant trackers, playbooks, and documentation to support efficient operations. Approve and monitor timecards, overtime, and time-off requests. Organize consultant care activities, recognition programs, and social events (both in-person and virtual). Strategic Planning Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions. Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation. Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment. Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered. Work with team lead to deliver regular status updates to provide visibility into project progress. Collaborate with clients and teams to find ways to improve efficiency and processes. Background Requirements Technology background with familiarity in software and hardware systems. Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production. Ability to translate technical requirements into business solutions and manage technical teams effectively. Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency. Candidate must be able to be onsite 5 days a week in Silicon Valley

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

About the Role We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams. Responsibilities Client Engagement Serve as the primary point of contact for senior client stakeholders. Build strong, trusted relationships and drive strategic conversations. Lead delivery/status reviews and manage escalations. Delivery & Governance Oversee performance of all placed consultants across multiple technical and operational teams. Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence. Ensure quick issue resolution and continuity of delivery. Workforce & Resource Management Understand client hiring needs and align on skill expectations. Partner with recruiting teams on sourcing, screening, and onboarding talent. Monitor consultant performance, engagement, and retention. Support workforce planning and backfill readiness. Telecom/Fiber Domain Expertise Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments. Ability to collaborate with client teams across engineering, network operations, and field/OSP. Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs. Leadership Mentor internal delivery managers and recruiting partners. Drive continuous improvement, communication, and account growth. Promote a strong client-first delivery culture. Qualifications 15+ years in telecom/ISP delivery, client engagement, or account/delivery management. Experience managing large staff augmentation or managed-capacity teams. Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds). Excellent stakeholder management and executive communication skills. Proven track record of driving delivery excellence and account growth. Ability to work onsite 3 days/week.

Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

BuildingPoint Pacific has a need for a Customer Success Manager based at our San Leandro, CA location. The Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. This position is responsible for implementing strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. The Customer Success Manager is also responsible for overseeing all operations of the BuildingPoint Pacific sales support department, including all sales support activities, sales support personnel, providing excellent support to customers and other departments with a focus on customer success, product training and product and application support. The Customer Success & Services Manager is also responsible for the growth and execution of the professional services we provide, such as Scanning and VDC Services. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas. Oversee and establish revenue generating objectives, pricing and billing improvements. Ensures that customer onboarding processes are precisely executed to build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Promote, grow and execute professional services such as training, scanning and VDC services. This includes managing our services personnel and all projects where we are involved. Collaborates with sales, vendors, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed. Establish customer training programs and curriculum. Review and modify Service and support agreements. Be a driving force in customer success objectives. Review and improve on current process and procedures, including but not limited to training and overall team efficiency. Maintain strong relationships with our manufacturers such as Trimble Work with the BPP sales and admin teams on continued improvements. Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible. Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale. Conduct safety meetings, accident investigations, and train department personnel on safe work procedures. Maintain and ensure safe and healthful working conditions as set forth in facility safety program. Maintain liaison with Sales management and communicate frequently with other area managers. Keep current on technical aspects of function and on relevant company, BPp, Peterson and Trimble policies and procedures. Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business. Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations. Verify customer credit and payment requirements prior to initiating work orders. Coordinate parts ordering and delivery as needed. Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards. Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department. Provide technical support and assistance for department activities including failure analysis. Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians. Oversee the inventory and maintenance of department tools, equipment, and supplies. Monitor and maintain department equipment and vehicles in good working order. Occasional travel required to branch stores, conferences, and seminars; Operate company or personal vehicle as needed. QUALIFICATIONS Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of four to seven years of directly related experience in sales management with front line sales experience in vertical construction technology, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license with a satisfactory driving record.

Guittard Chocolate Company is an American-based chocolate maker and has made the world's best chocolate for five generations. We are the oldest continuously family-owned chocolate company in the United States. The company was founded in 1868 and is headquartered in Burlingame, California. Position Description The Plant Manager is responsible for overseeing all aspects of the chocolate manufacturing facility's operations, including production and safety. The Plant Manager will ensure our products are manufactured efficiently, safely, and in full compliance with all quality standards and regulatory requirements, such as FDA, USDA, HACCP, and Good Manufacturing Practices (GMP). The Plant Manager will also lead a Production Manager and team of supervisors to achieve production goals, drive continuous improvement initiatives, and manage the plant's budget. This position is an exempt, full-time and fully benefited position, and reports to the Vice President of Operations. Responsibilities Provide strong, hands-on leadership to coach and mentor all plant personnel, including supervisors and production staff. Collaborate with the supply chain and procurement teams to ensure a steady supply of materials and manage vendor relations. Monitor production output, equipment performance, and operational metrics (KPIs) to identify and address bottlenecks and inefficiencies. Enforce strict adherence to all food safety and quality regulations, including HACCP, GMP, SQF, and other relevant certifications. Assist with root cause analysis for any quality deviations or customer complaints to implement corrective actions. Collaborate with the Union to foster a joint commitment to a work environment that is mutually beneficial for management and the workforce. Partner with the Director of Quality Assurance and the Maintenance Manager to ensure quality of the product and that the equipment is running properly. Develop, manage, and monitor the plant's operating budget, controlling costs related to labor, materials, and overhead. Analyze budget variances and production costs to ensure profitability Other duties and responsibilities as assigned. Qualifications Bachelor's degree in Food Science, Engineering, Business Administration or similar is required. 8+ years of progressive experience in a food manufacturing environment with several years in management, preferably in chocolate (bean to bar). Strong computer skills Microsoft Office (Excel, Word, Outlook) and ERP (Business Objects) skills preferred. Exceptional leadership, communication, and relationship building skills to motivate a diverse workforce. Experience working in a unionized environment preferred. Experience initiating, collaborating, and implementation of large process and/or mechanical/machine improvement projects. Excellent problem-solving and decision-making abilities in a fast-paced, high-pressure environment. Available to work overtime and weekends. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is performed in an area that is subject to both heat and cold. The noise level can be moderate to high. Employees are required to wear hair nets, safety shoes, and adhere to GMP guidelines. The employee regularly works near moving mechanical parts, attention to details, and safety are of the upmost importance. The facility is operational 24 hours a day, 6 days a week. Guittard Chocolate Company is an equal opportunity employer that is committed to inclusion and diversity.

Role: EUC Architect The EUC Architect will be responsible for designing, assessing, and enhancing the organization's endpoint security posture across laptops, desktops, mobile devices, servers, and VMs. This role ensures alignment of endpoint operations, policies, and enforcement mechanisms with industry standards (NIST), organizational security policies, and regulatory requirements. The ideal candidate has deep experience with EDR/XDR, AV, MDM/Intune, device compliance, endpoint hardening, and integration with SIEM/SOAR/AD environments. Key Responsibilities 1. Endpoint Security Architecture & Design Review and enhance endpoint architecture, including AV, EDR solutions. Evaluate endpoint configuration, control enforcement, coverage, and security baselines. Assess integration of endpoint platforms with SIEM, SOAR, Active Directory, Intune/MDM, and CMDB. Review architectural components, telemetry flow, and sensor deployment methodology. Validate data exchange between endpoint security tools and central monitoring systems. 2. Policy & Governance Ensure endpoint security operations align with organizational security policies. Review and update endpoint security policies aligned with NIST standards. Validate roles & responsibilities across IT, SecOps, and endpoint management teams. Evaluate policy coverage including patching, EDR/AV, device onboarding, and compliance. 3. Endpoint Operations & Integration Assess GPOs, MDM/Intune policies, device configuration profiles, and enforcement controls. Review endpoint discovery & profiling mechanisms to identify unmanaged/rogue devices. Validate tagging, categorization, and asset mapping across EDR platforms and CMDB. Check integration with NAC, SIEM, AD, vulnerability management, and patching tools. 4. Risk Management, Patching & Compliance Review patch management and vulnerability remediation processes across endpoints. Verify endpoint compliance monitoring, dashboards, and alerting workflows. Assess patching SLAs, automation processes, and compliance reporting. Skills & Qualifications Technical Skills Strong expertise in EDR/XDR platforms (e.g., CrowdStrike, Defender for Endpoint, Trellix, SentinelOne). Hands-on experience with Intune/MDM, SCCM, JAMF, or similar device management tools. Solid understanding of SIEM/SOAR platforms and AD integration. Strong knowledge of NIST CSF, NIST 800-53/171, CIS benchmarks, and endpoint hardening. Familiarity with NAC, vulnerability management, and patching tools (Tenable, Qualys, BigFix, etc.). Experience designing endpoint security architectures for large enterprises.

Role Description Client Partners (L2) are relationship focused sellers responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+) QBR/T2T support and more. Key responsibilities include, but are not limited to: Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation Strong ability to manage a high volume of accounts 50+ Focus on building Client partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish Client and Category goals and objectives Partners with merchandizing team for JBP/JBP+ needs Strives to build strong relationships across the entire Client team (brand, agency, shopper, ecommerce) Key focus on demand generation, proactive and strategic selling and program management through IO Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature Provides a map and strategic plan to attain and exceed account quota Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns Develop partnerships with *** Merchandizing teams (NCD/ASM) Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives Ownership of improving opportunity win rate*** deal slip rate*** sales cycle duration, client outreach and other relevant sales metrics Provides account-level forecasting predictions Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage Continuously monitor, learn and develop knowledge of retail media landscape Client travel as needed Qualifications: BS/BA degree - Marketing, Business or other appropriate discipline. 4+ years of sales/retail/media experience Strong understanding of advertising/retail media space Intermediate Skills with Microsoft Office products. Demonstrates strong presentation skills with ability to prep and present based on audience up to VP level Effective communicator both oral and written A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset Strong leadership, collaboration, and strategic skill sets based on previous experience. Positive, people-oriented, and energetic attitude with a willingness to learn.

The Company Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 47 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We've managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That's where you come in... Job Description We are looking for a customer-obsessed, people-first District Manager to oversee a portfolio of 8+ retail stores located within our San Francisco Bay Area Market. As a leader of leaders, you will coach and motivate your store teams to consistently hit their sales goals and provide exceptional in-store experiences through execution of company initiatives. This includes: Hiring, developing and retaining top retail talent Strategizing & motivating store teams to meet and exceed business goals Ensuring high levels of operational and visual excellence across your portfolio of stores Partnering with Regional Directors and HQ business partners to identify and solve problems sustainably Leading by example and fostering and maintaining an inclusive, collaborative work environment Hitting the road and being hands-on! This is a field role that requires travel and being present in stores up to 75% of the time. This role is based out of one of our core district markets, and regular presence in your local store(s) is a must. You will work cross functionally with your HQ business partners on the Operations, Visuals, and HR teams. This role reports directly to the Regional Director. Scope Specifically, you'll be responsible for the following: Conducting effective and efficient store and market visits to ensure teams are customer-ready, meeting operational expectations and creating an inclusive work environment Driving a consistent, branded customer experience across all of your stores Owning the hiring and bench development processes in your market, making decisions through a DEIB informed lens Coaching store leaders to match business metrics to behaviors and make strategic changes to drive their business and hit or exceed sales goals Leading by example and creating a culture of celebration and recognition of outstanding team performance Training and holding teams accountable to meeting all visual and operational standards and deadlines, without sacrificing the customer experience Using Retail Reporting and Insights to analyze trends and patterns, identifying training opportunities and building strategy to drive top-line sales Overseeing payroll management for your portfolio of stores Ensuring your stores are operating in compliance with all Marine Layer policies & procedures Qualifications It bodes well if you are… An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens how Marine Layer shows up in our communities. Customer Obsessed You get a genuine buzz from a glowing customer review, and center all of your business driving strategies around that one most important metric: giving a mind-blowing customer experience- every customer, every store, every time. You have a proven track record of building teams who provide those exceptional customer experiences. Experienced in Multi-Unit Retail Management We are looking for someone with experience. We want someone who has been in a similar role and understands the broad array of responsibilities associated with managing a portfolio of 5+ stores, and what it takes to drive results. Ideal candidate has 4+ years of experience in retail leadership roles. Fine Print: (we ask that you have the following to apply.) Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Proven track record of building diverse, high performing teams with an inclusive environment History of delivering an exceptional customer experience via all channels Experience working within an omnichannel retail environment College degree preferred 4+ years of relevant experience, at least 2 years in a retail environment. Ability to travel overnight and/or between stores as required Perks Competitive pay and potential for equity compensation Flexible time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave Wellness Allowance Cell Phone Reimbursement Mileage Reimbursement TO APPLY Check out our website and shoot ******************** your resume and a thoughtful email about why you are a great fit for Marine Layer and this position. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there! Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

About Hydra Health: Hydra Health is a rapidly growing retail and hospitality company operating coffee shops, gift stores and markets inside major hospital systems nationwide. Hydra Health is hiring a General Manager to lead day-to-day operations of our new coffee shop adjacent to a Medical Office Building in Berkeley, CA. This leader will oversee café operations, menu development, team management, customer service, food safety compliance, financial performance, and brand standards. Key Responsibilities: Operations & Guest Experience Oversee daily café operations and maintain brand standards. Ensure quality and consistency of drinks and food. Operate and troubleshoot café equipment, including the Twin Mira espresso machine. Advise on beverage formulation, menu refinements, and techniques. Team Leadership Manage, train, and coach baristas and café staff. Build a positive, high-accountability culture. Schedule staff aligned with forecasted volume. Food Safety & Compliance Ensure full compliance with California health department regulations and hospital-specific requirements. Maintain proper food handling, storage, sanitation, and labeling standards at all times. Ensure all staff hold required California food handler certifications. Maintain own up-to-date ServSafe Manager Certification (or ability to obtain before start date). This role serves as the Person-in-Charge for health inspections and must meet California Retail Food Code requirements. GM must maintain an active food protection manager certification and ensure all café staff obtain and maintain valid California Food Handler Cards per state law. Hands-on experience operating commercial coffee equipment, including espresso machines (Twin Mira), grinders, brewers, and related equipment. Ability to advise on beverage execution, menu development, and coffee preparation techniques. Inventory & Vendor Management Manage ordering, inventory, receiving, and waste reduction. Maintain supplier relationships with coffee bean provider, grab and go fresh food partner and various snack and beverage vendors Financial Management Own café-level P&L. Monitor sales patterns and cash handling. Collaboration & Growth Work closely with Hydra Health's operations, marketing, and development teams. Support new initiatives, menu enhancements, and local partnerships. Participate in regional leadership meetings and contribute operational insights. Requirements: 5+ years of experience as a café, coffee shop, or quick-service restaurant manager (or equivalent leadership role). Strong understanding of California food safety laws, local health codes, and food handling guidelines. ServSafe Manager Certification (or ability to obtain before start date). Experience managing teams of 5-15+ employees in a fast-paced environment. Ability to recruit, train, mentor, and retain high-performing staff. Strong operational discipline and comfort with technology (POS, scheduling, inventory systems). Ability to lift up to 40 lbs and be on your feet for extended periods. Professional, reliable, and able to build trust with hospital partners. What We Offer: $70,000 base salary Performance-based incentives Full medical, dental, and vision benefits PTO Employee discounts Significant opportunities for career growth as we expand across California and nationally

Berkeley, CA | Full-Time | On-Site Compensation: $100,000 - $130,000 per year Key Responsibilities: Lead and mentor a team to achieve performance, quality, and service goals. Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations. Motivate, train, and develop team members to perform at their highest potential. Oversee daily operations, including scheduling, workload distribution, and adherence to processes. Foster open and consistent communication with clients, strengthening long-term partnerships. Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues. Monitor and assess team communications to ensure a high level of customer experience. Collaborate with leadership to implement process improvements and drive team performance. Communicate effectively across departments to support client needs and continuous improvement. Qualifications: Minimum 5 years of experience in a customer service or experience management role. Proven ability to lead, coach, and hold a team accountable to defined performance standards. Strong leadership presence with a focus on team development and consistent follow-through Excellent problem-solving, decision-making, and interpersonal skills. Experience with ERP systems preferred. Exceptional written and verbal communication skills. Search managed by: Carly Dilworth Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to: *********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership. Key Responsibilities Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations. Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency. Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment. Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth. Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks. Ensure service quality, compliance, and SLA adherence across deployments and operations. Mentor senior managers and build leadership capability in delivery teams. Qualifications 15+ years in telecom/ISP service delivery, including managing broadband or fiber rollouts. Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance). Deep knowledge of network engineering, backbone deployments, and service assurance. Track record of leading $10M+ delivery portfolios in global environments. Strong executive presence, stakeholder influence, and customer engagement skills.

The Company Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 47 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We've managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That's where you come in... Job Description We are looking for a customer-obsessed, people-first District Manager to oversee a portfolio of 8+ retail stores located within our San Francisco Bay Area Market. As a leader of leaders, you will coach and motivate your store teams to consistently hit their sales goals and provide exceptional in-store experiences through execution of company initiatives. This includes: Hiring, developing and retaining top retail talent Strategizing & motivating store teams to meet and exceed business goals Ensuring high levels of operational and visual excellence across your portfolio of stores Partnering with Regional Directors and HQ business partners to identify and solve problems sustainably Leading by example and fostering and maintaining an inclusive, collaborative work environment Hitting the road and being hands-on! This is a field role that requires travel and being present in stores up to 75% of the time. This role is based out of one of our core district markets, and regular presence in your local store(s) is a must. You will work cross functionally with your HQ business partners on the Operations, Visuals, and HR teams. This role reports directly to the Regional Director. Scope Specifically, you'll be responsible for the following: Conducting effective and efficient store and market visits to ensure teams are customer-ready, meeting operational expectations and creating an inclusive work environment Driving a consistent, branded customer experience across all of your stores Owning the hiring and bench development processes in your market, making decisions through a DEIB informed lens Coaching store leaders to match business metrics to behaviors and make strategic changes to drive their business and hit or exceed sales goals Leading by example and creating a culture of celebration and recognition of outstanding team performance Training and holding teams accountable to meeting all visual and operational standards and deadlines, without sacrificing the customer experience Using Retail Reporting and Insights to analyze trends and patterns, identifying training opportunities and building strategy to drive top-line sales Overseeing payroll management for your portfolio of stores Ensuring your stores are operating in compliance with all Marine Layer policies & procedures Qualifications It bodes well if you are… An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens how Marine Layer shows up in our communities. Customer Obsessed You get a genuine buzz from a glowing customer review, and center all of your business driving strategies around that one most important metric: giving a mind-blowing customer experience- every customer, every store, every time. You have a proven track record of building teams who provide those exceptional customer experiences. Experienced in Multi-Unit Retail Management We are looking for someone with experience. We want someone who has been in a similar role and understands the broad array of responsibilities associated with managing a portfolio of 5+ stores, and what it takes to drive results. Ideal candidate has 4+ years of experience in retail leadership roles. Fine Print: (we ask that you have the following to apply.) Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Proven track record of building diverse, high performing teams with an inclusive environment History of delivering an exceptional customer experience via all channels Experience working within an omnichannel retail environment College degree preferred 4+ years of relevant experience, at least 2 years in a retail environment. Ability to travel overnight and/or between stores as required Perks Competitive pay and potential for equity compensation Flexible time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave Wellness Allowance Cell Phone Reimbursement Mileage Reimbursement TO APPLY Check out our website and shoot ******************** your resume and a thoughtful email about why you are a great fit for Marine Layer and this position. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there! Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.