Customer service manager jobs in Corvallis, OR - 304 jobs
All
Customer Service Manager
Service Manager
Call Center Manager
Customer Experience Manager
Customer Account Manager
Store Manager
Center Manager
Director, Customer Relations
Service Operations Manager
Director, Customer Support
Service Center Manager
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Customer service manager job in Salem, OR
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional CustomerService:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - PA - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - PA - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 3d ago
Looking for a job?
Let Zippia find it for you.
Store Manager
Rack Room Shoes 4.2
Customer service manager job in Woodburn, OR
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
$27k-38k yearly est. 2d ago
Director, Customer Experience
Honeywell 4.5
Customer service manager job in Salem, OR
You will be responsible to lead and influence cross functionally to drive timely deliveries and communication to the customers. You will lead and influence cross functional teams to improve customer communications, transactional & non-transactional metrics and be responsible for meeting customer experience expectations. You will identify ways to improve the customer experience and act as a change agent to drive changes globally across the business. You will help Honeywell be the customer's top choice by managing an effective Customer Experience Organization. You will build up your business acumen while learning to address customer needs in today's dynamic global economy.
Lead team efforts to solve complex problems for the customer.
This role will report to the Honeywell Americas CX leader and will matrix report to Americas Hospitality Vertical Business Leader. This role is also responsible for providing overall leadership the Centre of Excellence, setting future strategy, and continuing to grow and develop the capabilities to provide a world class support team.
**Key Responsibilities:**
+ Implementing the strategy and objectives in alignment with the overall Honeywell BA customer experience strategy and vision.
+ Leading and developing teams and nurturing strong talent with transformation skills required for the business
+ Drives compliance to plans by Critical stakeholders for CX improvement
+ Work with function/stakeholders to arrive and execute "Go-Green actions" to drive compliance to plan
+ Participate and review the progress to the plans by functions/stakeholders
+ Engage & arrive at action plan required by stakeholders/function to drive continuous improvement of customer experience
+ Execute monthly cadence for selected accounts with key stakeholders
+ Review the current plan of engagement with selected accounts and participation by stakeholders
+ Fix the gaps in MOS connecting with selected accounts
+ Document & publish the feedback from customers impacting business & functions to critical stakeholders
+ Develop RAIL from key connects on actions to be closed for the selected accounts
+ Connect with key business functions (OM/Pricing/Sales/ISC/CX)
+ Attend weekly planning meetings, SIOP reviews, ISC supply reviews etc
+ Arm the CX reps with right information at right time
+ Execute & manage messaging for proper customer communication
+ Develop awareness of business processes
+ Enable CX functional excellence
+ Address CX functional challenges to run operations
+ Ensure competency, Capacity & coverage by CX Function
+ Execute AOP (census, productivity, footprint, IT plans etc)
+ Escalate for help with GBE leadership
+ Prepares and Presents CX functional performance in business & CX MORs
+ Contributing to the deployment planning process as it relates to the customer experience for Hospitality STRAP initiatives
+ Continuously improve processes to collect feedback from customers (solicited and unsolicited), to share and use with Business/Regional leadership and employees, to create an effortless customer experience.
+ Participate in the development of Customer Support systems roadmap to create solutions to reduce customer demand and drive to self-service across purchasing touch points.
+ Adopting and reporting on the vital few and meaningful metrics to drive improvement across CX.
+ Assess the external market to inform local business plans; continue to monitor and
+ evaluate changes which may impact business support
+ Continue to evaluate organization effectiveness and site performance, driving change initiatives
+ and reviewing organization design where needed
**YOU MUST HAVE**
+ 10 years' or more experience in progressively more responsible roles including customer facing and operational roles such as customerservice, order management, technical support or related fields
+ 5 years or more leadership experience
+ 5 years or more of experience in Program Management, Operations and/orCustomerService
+ Ability to manage complex issues to meet customer experience expectations
+ Demonstrated leadership of transformational change, globally
+ Strong, results driven - ability to implement process rigor through organizations
+ Able to effectively analyze complex requirements
+ Responsive, reacts with appropriate urgency & professionalism
+ Demonstrated ability to effectively balance/prioritize issues
+ Strong relationship building/networking/interpersonal skills including coaching and feedback
+ Excellent communication skills (written & oral) and presentation skills
+ Strong bias for action
**WE VALUE**
+ Bachelor's/Master's degree
+ Excellent organization & project management skills
+ An ability to direct, lead, and motivate others
+ A strong understanding of business drivers
+ An ability to manage complex situations
+ Comprehensive knowledge of SAP, project management tools, SFDC, Call Center Telephony and digital transformations
+ Ability to quickly adapt to differing leadership styles across multiple customer business teams
+ Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value-added activities
+ Strong verbal and written communications skills
+ Ability to present complex technical and support issues at peer and executive levels (internal/external customers)
**Compensation:**
The annual base salary range for this position is $177,000 - $221,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
**BENEFITS OF WORKING FOR HONEYWELL**
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: **click here** _(*********************************
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
$177k-221k yearly 43d ago
Customer Account Manager 3
UKG 4.6
Customer service manager job in Salem, OR
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Team:
Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges.
**About the Role:**
We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system.
**Key Responsibilities:**
- Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences.
- Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion.
- Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
- Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
- Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
- Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
- Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
- Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
- Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
- Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.
**About You:**
**Basic Qualifications:**
- 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
- Minimum of 3 years of experience in the technology/software industries
- Ability to travel for face-to-face customer interactions and industry events.
**Preferred Qualifications:**
- Excellent communication and interpersonal skills.
- Proficient in Salesforce
- Thrives in a quick-turn, high-paced environment
- Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
- Possess strong verbal and written communication skills
- Ability to articulate the value proposition of our product offering
- Bachelor's degree or equivalent practical experience.
- Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
- Experience optimizing and troubleshooting products orservices.
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (************************************************************************************************** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************.
**Pay Transparency:**
The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$105k yearly 5d ago
Customer Experience Manager
McDonald Wholesale LLC 3.5
Customer service manager job in Eugene, OR
The Customer Experience Manager position is an integral part of our CustomerService department, led by our CFO. This position can expect to Develop and execute a customer experience strategy, Manage daily operations of the customerservice team, and Lead, train, and mentor the customerservice team in any given week. We are looking for motivated applicants who have excellent leadership and strong understanding of order fulfillment and logistics, with priority given to those with a background of 3-5+ years in customerservicemanagement, preferably in food distribution, wholesale, or related industries.
A standard workweek is 40 hours a week (Monday - Friday). Full-time employees in this position are eligible for the benefits described below. This position works full-time in-person. A full description of the job duties can be found here. We look forward to reviewing your application!
BENEFITS
Employee-only Healthcare Coverage…
89% employer-paid medical for employees
$4/month employee only paid dental insurance
$1/month employee only paid vision insurance
401k Retirement Plan: 4% employer match AND 4% annual employer contribution
Vacation: Enjoy 2 weeks of PTO annually, on an accrual basis! PTO increases with tenure, allowing for more time off as you grow with the company.
*Exact hours based on actual hours worked.
Sick Leave: Awarded and available in accordance with Oregon State Sick Leave law.
Employee Assistance Program: Free support for employees and their family members for a diverse range of services.
Job-related Learning & Development Support: We support learning opportunities for employees that will boost their ability to successfully perform their work.
Potential for relocation assistance for candidates out of the area
6 Paid Holidays! Veterans Day is available as a paid holiday to our service members.
Employee Parties: Company-sponsored employee holiday party and family-friendly events such as sporting games events.
Employee Thank Yous: Surprise lunch and coffee for our hard-working employees, holiday hams and more!
The opportunity to serve some of the largest and most popular restaurants, bars, convenience stores and grocery stores in the Northwest!
WAGE RANGE
Dependent on experience
WHY MCDONALD WHOLESALE?
Build your career with a local, independently owned leader in food distribution. McDonald Wholesale is 100 years strong with competitive pay and a people-first culture. Employees at McDonald Wholesale can expect job security and robust benefits in an ever-changing employment landscape. We have a fast-paced environment with a primary focus on serving our customers, both internal and external, to the best of our ability.
CORE VALUES
At McDonald Wholesale, our core values are the foundation of everything we do, guiding our decisions, and shaping our culture.
Honesty
We are committed to being honest and transparent with customers and employees.
Integrity
We are committed to doing the right thing and being accountable
.
Reliability
We are committed to providing on-time deliveries and prompt product pick-ups.
CustomerService
We are committed to providing quality ingredients and restaurant supply solutions to meet the needs of their customers.
CONNECT WITH US!
$39k-70k yearly est. Auto-Apply 13d ago
Customer Accounts Manager
Dev 4.2
Customer service manager job in Salem, OR
Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job Description
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customerservice. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Customer Accounts Manager
Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
$27k-39k yearly est. 60d+ ago
Part Time Customer Experience Coordinator
Marshalls of Ma
Customer service manager job in Albany, OR
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet serviceor hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2000 14th Avenue SE
Location:
USA Marshalls Store 1241 Albany ORThis position has a starting pay range of $16.05 to $16.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Role OverviewSodexo is hiring our professionally polished, Environmental Services Custodial Operations Manager for the Lincoln County School District, in Toledo, Oregon. For this role, it is critical that our leader lives in the county. Valid Driver's License and Clear Driving Background required.
*Swing Shift* Relocation Assistance is available Our successful candidate will have excellent time management to manage sanitation for 14 schools and 5,100 students throughout the 1,000-mile geography of the district on the beautiful Oregon Coast.
This position provides a great work-life balance as it is primarily M-F with flexibility to business needs on weekends and on-call for emergencies.
Our leader will have experience with managing our CMMS, Microsoft Excel, and our team of 40 frontline professionals; have excellent computer skills for reporting and communication, maintain a collaborative approach with our client, students, parents and team to take ownership of the processes.
Bilingual Spanish is preferred.
IncentivesRelocation Assistance is available for this opportunity.
What You'll DoManage time strategically on the Swing Shift For this role, it is critical that our leader lives in the county Valid Driver's License and Clear Driving Background required Manage time carefully providing service to a large geography Take responsibility to solve concerns and sanitation issues independently and to Sodexo standards Develop staffing schedules and manage payroll and ordering supplies, manage multiple software, CMMS and MicroSoft Excel applications Oversee day-to-day operations of custodial services within the VERY LARGE district Ensure a clean, focus on safety, safe environment throughout campus for all students, faculty, employees and guests Hire, train and develop a strong team, including safety training, use of equipment including but not limited to wet-dry vacuums, extractors, buffers, sprayers, auto scrubbers and electric cartsdemonstrate a willingness to perform at a high level in a team environment with a desire for career advancement Be available for the occasional weekend project, checking in on the staff, running supplies to the team and providing morale boost for the team that is working the weekend project Provide back up and cover for the Director when they are out of office, and manage any planned and unplanned projects Have full accountability for day-to-day operations for our county, with a strong sense of ownership in providing quality sanitation services, and in building a strong and collaborative team What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringLeadership for our Swing Shift For this role, it is critical that our leader lives in the county Valid driver's license and Clear Driving Background required Successful experience managing COVID response Intermediate level skills in Excel, CMMS, Microsoft Office Suite Experience driving customerservice satisfaction with C-Suite level Clients and Parents5 or more years previous custodial - environmental servicesmanagement experience Excellent time management, strong communication skills, hands-on and able to manage adversity and various personality types, be innovative and solution-oriented Strong leadership skills and can work independently to drive program compliance while providing employee reviews and feedback Strong working knowledge of cleaning standards, cleaning chemicals, floor care, high-touch cleaning Knowledge of the district geography and building locations including planning travel navigation with the account's 1,000-mile radius in both peak and non-peak traffic Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
$59k-108k yearly est. 2d ago
HVAC Service Manager
Reynolds Electric, Plumbing, Heating and Air
Customer service manager job in Eugene, OR
Job Description
HVAC ServiceManager
$90,000-$110,000/year with bonus potential up to $120,000 total compensation 120 Hours of Frontloaded PTO
If you're a strong leader who knows how to build high-performing teams, elevate technician success, and deliver world-class service, this role is for you.
At Reynolds Electric, Plumbing, Heating and Air, leadership is the foundation of great service. You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration.
A Company That's Truly Independent
Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.
Why You'll Love Working Here:
At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC ServiceManager, you'll lead a team you can genuinely be proud of.
Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results.
With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day.
What You'll Do as HVAC ServiceManager:
You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes.
What You'll Do
Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour.
Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies.
Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations.
Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for.
Lead weekly service meetings and collaborate with leadership to align department goals and strategies.
Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed.
Assist with recruiting by interviewing and selecting strong candidates to grow your team.
Oversee onboarding and ongoing technical and service training for your team.
Ensure safety compliance, adherence to processes, and accurate documentation.
What You Bring
3+ years of team leadership ormanagement experience, preferably in a serviceor technical environment.
Proven ability to motivate, coach, and develop a team toward high performance.
Confident decision-maker who handles challenges with professionalism and sound judgment.
Excellent communication skills, with the ability to present clearly and follow through on commitments.
Experience driving revenue, profitability, and technician success.
Collaborative, team-first mindset and commitment to outstanding customerservice.
Experience with ServiceTitan is a plus but not required.
HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory.
What You'll Get
Competitive Pay + Bonus Potential Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation.
Financial Security 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members.
Health & Wellness Medical, dental, and vision coverage for employees, with support for family coverage.
Frontloaded PTO + Holidays Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year.
Training & Development Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement.
Join a Team You Can Be Proud Of
At Reynolds, your leadership makes a difference. You'll guide a team that respects your expertise, drive results that matter, and shape a service department that delivers excellence every day.
See why we were named one of the 100 Best Places to Work in 2024 and 2025. Apply today and take the next step in your career with a company that values your impact and growth.
$90k-110k yearly 12d ago
Kendall Ford Service Manager
Kendall Dealership Holdings
Customer service manager job in Eugene, OR
Full-time Description
Now seeking an experienced ServiceManager for Kendall Ford in beautiful Eugene, Oregon! We are looking for a leader who prides themselves on developing and leading a successful team and has a proven track record in the automotive industry. Kendall Auto Group prides itself on continued commitment to excellence, growth and customer satisfaction. Come join our award winning team!
What we offer:
Competitive pay plans - Annual wages range from $180,000-$250,000!
Relocation packages
Professional Growth and leadership development training
Experienced technicians and advisors
State of the art facility
Quarterly fixed ops meetings company wide
Support from multiple dealerships and ServiceManagers within the Kendall family
Large loyal customer base
Medical, Dental and Vision insurance
Life Insurance
401K plan
As ServiceManager you will plan, organize and control service department operations to meet dealership goals and manufacturer requirements which will include, supervise department employees, ensure company policy and procedures are followed, review and control operational expenses, and resolve customer concerns. You will be working directly with service department staff to ensure shop productivity and department growth. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department. A valid driver license and good driving record is required.
Who we are:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene, OR. We have dealerships in Oregon, Washington, Idaho, Montana and Alaska. We've been selling and servicing cars in the Pacific Northwest since 1937! Our mission at Kendall is simple: To deliver an unrivaled customer experience. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our valued team members and clients!
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements
Qualified candidates will have prior experience as an Automotive ServiceManager and a proven track record of success. Required schedule will include extended work hours when needed, at times without advanced notice.
Work is primarily performed indoors with some exposure to the outdoors; indoors work spending the majority of shift working on PCs and using telephone systems. Occasional travel to out-of-town events required. Carrying and lifting occasionally required up to 20lbs.
$54k-92k yearly est. 60d+ ago
Culinary Services Manager - Avamere Sunnyside
Avamere Skilled Advisors, LLC D/B/A Avamere Living
Customer service manager job in Salem, OR
Culinary ServicesManager Status: Full-Time Apply at Teamavamere.com The Culinary ServicesManager is directly accountable to the Administrator for the daily operation of the culinary department, with regularly scheduled consultation from a qualified Dietitian. The primary purpose of the position is to assist in planning, organizing, developing, and directing the overall operation in accordance with current federal, state, and local guidelines and regulations.
Essential Duties and Job Responsibilities
Enforces culinary policies and processes with the assistance of the Registered Dietitian.
Represents the Culinary Department at staff meetings and communicates pertinent administration information to staff.
Verifies compliance with State, Local, and Federal standards of participation.
Adapts master menu cycle to individual and facility preferences with Registered Dietitian.
Maintains and issues a file of standardized recipes adjusted to proper yield.
Supervises food preparation and service; verifies a high level of food quality and compliance with food service regulations.
Verifies high standards of sanitation. Maintain current cleaning schedules.
Verifies proper equipment maintenance in cooperation with the Administrator and Maintenance Department.
Prepare meals and/or perform functions of Cooks and Culinary Aides in instances of
Assist in planning, organizing, implementing, evaluating, and directing the Culinary Department, its programs, and activities.
Visits residents to obtain food preferences and assists in gathering information for nutritional assessment.
Communicates appropriate information to other members of the health team.
Maintains essential records:
Menus (per state regulation).
Purchase records (6 months).
Culinary Department schedule.
Temperature logs: Food, Dish machine, Refrigerator, Freezer (3 Months).
Tray tickets to be up to date for all residents
Review and assist Administrator and/or Registered Dietitian in developing a plan of correction for culinary service deficiencies noted during survey inspections.
Visit residents periodically to evaluate the quality of meals served, likes and dislikes, etc.
Involve the resident/family in planning objectives and goals for the resident.
Personnel Responsibilities:
Assist in the recruitment, interviewing, and selection of culinary personnel.
Assist in developing, implementing, and maintaining an effective orientation program for new culinary employees.
Schedule department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to expedite work.
Counsel/discipline culinary personnel as requested or as necessary.
Terminate employment of personnel, when necessary, document and coordinate such actions with the Administrator.
Review and check the competence of culinary personnel and report necessary adjustments/corrections as required or that may become necessary to the Administrator.
Maintain a productive working relationship with other department supervisors and coordinate culinary services to ensure that daily culinary services can be performed without interruption.
Monitor absenteeism and schedule adequately and far enough in advance to ensure that an adequate number of culinary service personnel are always on duty.
Budget and Planning Functions:
Forecast needs of the department.
Controls dietary cost within budget, including food, supplements, labor, and supplies.
Purchases or requisitions of food supplies in appropriate quantities based on the menu.
Supervises proper receiving and storage of food.
Maintain current written records of department expenditures.
Make departmental adjustments to conform to the approved budget, and/or as dictated by administrative analysis of the monthly operating statement.
Qualifications
Ability to travel and/or attend educational offerings presented by the facility, as well as approved offerings by Association conferences or other entities.
Ability to read and write in English, with knowledge of arithmetic and units of measurement used in food preparation
Moderate to heavy lifting (50-pound maximum), bending, reaching, and stooping.
Ability to use good judgment, make decisions, and direct the work of others.
Meets qualifications for a Culinary Manager set by State and Federal regulations.
Must possess, as a minimum, a High School Diploma.
Must possess an active CPR/BLS Certification and always maintain certification during employment.
Be knowledgeable of dietary practices and procedures, as well as the laws, regulations, and governing dietary functions in the long-term care facility.
Possess leadership ability and willingness to work harmoniously with and to supervise professional and non-professional personnel.
Can plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the Culinary Services Department.
Be able to read, write, speak, and understand the English language.
Maintain confidentiality of all resident care information in accordance with HIPAA regulations.
Possess the ability to make independent decisions when circumstances warrant such action; Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
Be knowledgeable of dietary practices and procedures, as well as the laws, regulations, and governing dietary functions in the long-term care facility.
Maintain the care and use of supplies, equipment, etc., and maintain the appearance of culinary service areas; must perform regular inspections of dietary service areas for sanitation, order, safety, and proper performance of assigned duties.
Have patience, tact, a cheerful disposition, and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning.
Possess the ability to seek out new methods and principles and be willing to incorporate them into existing dietary practices.
Be able to relate information concerning a resident's condition.
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
401 (k) Plan: After 90 days of employment, with matching program.
Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
EAP Canopy with unlimited telehealth mental health visits.
Continuing Education and Higher Education Reimbursement.
Generous employee referral bonus program.
Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
Professional Development: Opportunities for growth and development within the company.
Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.
Avamere is an Equal Opportunity Employer and participates in E-Verify.
$53k-91k yearly est. 4d ago
Culinary Services Manager - Avamere Sunnyside
Avamere 4.6
Customer service manager job in Salem, OR
Culinary ServicesManager
Status: Full-Time
Apply at Teamavamere.com
The Culinary ServicesManager is directly accountable to the Administrator for the daily operation of the culinary department, with regularly scheduled consultation from a qualified Dietitian. The primary purpose of the position is to assist in planning, organizing, developing, and directing the overall operation in accordance with current federal, state, and local guidelines and regulations.
Essential Duties and Job Responsibilities
Enforces culinary policies and processes with the assistance of the Registered Dietitian.
Represents the Culinary Department at staff meetings and communicates pertinent administration information to staff.
Verifies compliance with State, Local, and Federal standards of participation.
Adapts master menu cycle to individual and facility preferences with Registered Dietitian.
Maintains and issues a file of standardized recipes adjusted to proper yield.
Supervises food preparation and service; verifies a high level of food quality and compliance with food service regulations.
Verifies high standards of sanitation. Maintain current cleaning schedules.
Verifies proper equipment maintenance in cooperation with the Administrator and Maintenance Department.
Prepare meals and/or perform functions of Cooks and Culinary Aides in instances of
Assist in planning, organizing, implementing, evaluating, and directing the Culinary Department, its programs, and activities.
Visits residents to obtain food preferences and assists in gathering information for nutritional assessment.
Communicates appropriate information to other members of the health team.
Maintains essential records:
Menus (per state regulation).
Purchase records (6 months).
Culinary Department schedule.
Temperature logs: Food, Dish machine, Refrigerator, Freezer (3 Months).
Tray tickets to be up to date for all residents
Review and assist Administrator and/or Registered Dietitian in developing a plan of correction for culinary service deficiencies noted during survey inspections.
Visit residents periodically to evaluate the quality of meals served, likes and dislikes, etc.
Involve the resident/family in planning objectives and goals for the resident.
Personnel Responsibilities:
Assist in the recruitment, interviewing, and selection of culinary personnel.
Assist in developing, implementing, and maintaining an effective orientation program for new culinary employees.
Schedule department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to expedite work.
Counsel/discipline culinary personnel as requested or as necessary.
Terminate employment of personnel, when necessary, document and coordinate such actions with the Administrator.
Review and check the competence of culinary personnel and report necessary adjustments/corrections as required or that may become necessary to the Administrator.
Maintain a productive working relationship with other department supervisors and coordinate culinary services to ensure that daily culinary services can be performed without interruption.
Monitor absenteeism and schedule adequately and far enough in advance to ensure that an adequate number of culinary service personnel are always on duty.
Budget and Planning Functions:
Forecast needs of the department.
Controls dietary cost within budget, including food, supplements, labor, and supplies.
Purchases or requisitions of food supplies in appropriate quantities based on the menu.
Supervises proper receiving and storage of food.
Maintain current written records of department expenditures.
Make departmental adjustments to conform to the approved budget, and/or as dictated by administrative analysis of the monthly operating statement.
Qualifications
Ability to travel and/or attend educational offerings presented by the facility, as well as approved offerings by Association conferences or other entities.
Ability to read and write in English, with knowledge of arithmetic and units of measurement used in food preparation
Moderate to heavy lifting (50-pound maximum), bending, reaching, and stooping.
Ability to use good judgment, make decisions, and direct the work of others.
Meets qualifications for a Culinary Manager set by State and Federal regulations.
Must possess, as a minimum, a High School Diploma.
Must possess an active CPR/BLS Certification and always maintain certification during employment.
Be knowledgeable of dietary practices and procedures, as well as the laws, regulations, and governing dietary functions in the long-term care facility.
Possess leadership ability and willingness to work harmoniously with and to supervise professional and non-professional personnel.
Can plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the Culinary Services Department.
Be able to read, write, speak, and understand the English language.
Maintain confidentiality of all resident care information in accordance with HIPAA regulations.
Possess the ability to make independent decisions when circumstances warrant such action; Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
Be knowledgeable of dietary practices and procedures, as well as the laws, regulations, and governing dietary functions in the long-term care facility.
Maintain the care and use of supplies, equipment, etc., and maintain the appearance of culinary service areas; must perform regular inspections of dietary service areas for sanitation, order, safety, and proper performance of assigned duties.
Have patience, tact, a cheerful disposition, and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning.
Possess the ability to seek out new methods and principles and be willing to incorporate them into existing dietary practices.
Be able to relate information concerning a resident's condition.
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
401 (k) Plan: After 90 days of employment, with matching program.
Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
EAP Canopy with unlimited telehealth mental health visits.
Continuing Education and Higher Education Reimbursement.
Generous employee referral bonus program.
Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
Professional Development: Opportunities for growth and development within the company.
Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.
Avamere is an Equal Opportunity Employer and participates in E-Verify.
$59k-80k yearly est. 4d ago
Service Center Manager
North Coast Electric Co 3.6
Customer service manager job in Albany, OR
Job Responsibilities:
Provide leadership, organization, and direction to build a team capable of being profitable and meeting customer requirements
Drive DOTP to become part of your everyday culture
Drive market-leading customerservice with a best-in-class team of industry professionals
Demonstrate strong sales leadership
Expand market share
Develop and implement a Service Center business plan consisting of:
sales and gross margin management
expense management
asset management
associate development
community support
Management of daily operations of the Service Center
Monitor sell and cost overrides daily
Collaboration of contract and pricing implementation and maintenance with O/S
Ensures cycle count procedures are implemented and followed
Other duties as assigned
Minimum Qualifications and Expectations:
7 years Industry Experience
2 years Managementor Supervisory Experience
Strong written and verbal communication skills
Clean driving record with no major infractions within previous 3-5 years
Sales experience in both Contractor and Industrial Markets
Knowledge of NCE Operations
Physical Requirements and Work Environment:
Office/warehouse environment
Travel to customer locations
Occasional heavy lifting - up to 50 lbs.
This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position may perform. North Coast Electric Company is an Equal Employment Opportunity Affirmative Action Employer. All decisions pertaining to hiring, transfers and promotions will be made regardless of gender, age, race, or any other protected classification.
$24k-31k yearly est. Auto-Apply 60d+ ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Eugene, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$36k-50k yearly est. Auto-Apply 60d+ ago
Registration and Submission Review Services Manager
UO HR Website
Customer service manager job in Eugene, OR
Department: SSEM Continuing and Professional Education Appointment Type and Duration: Regular, Ongoing Salary: $45,000 - $55,000; Commensurate with experience Compensation Band: OS-OA05-Fiscal Year 2024-2025 FTE: 1.0
Application Review Begins
November 14, 2024; Position open until filled
Special Instructions to Applicants
Please submit a cover letter, resume with educational and professional experience, and contact information for 3 professional references with your online application.
Department Summary
University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.
Through CPE's mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customerservice solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).
Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.
Position Summary
The Registration service area within Conference Services is responsible for fulfilling the attendee registration function for all contracted events and meetings. Members of the service area deliver a full range of registration services. These services include but are not limited to web-based registration, badging, automated communication development, email/chat/phone customerservice, client relations, and onsite event logistics.
The Submission Review service area within Conference Services facilitates session content management for contracted events and meetings. Members of this service area deliver a full range of content administration including, but not limited to managing online submission and review, session scheduling, speaker management, data-driven web and mobile content delivery, and onsite session logistics management.
The position of Registration and Submission Review ServicesManager will have responsibilities across both service areas. The manager will function as the primary client liaison for the fulfillment of registration and session submission content-related needs across numerous events and meetings. The manager is responsible for the development of web-based registration and session submission/review forms in collaboration with the Conference Services IT department. The manager will lead project teams in the delivery of registration and speaker and/or presenter customerservice, and data management. The manager will be responsible for onsite registration processes and session room logistics management, including registration area design, staff scheduling, and vendor management (e.g. Mobile Application providers, AV companies, facilities, General Service Contractors) for a variety of events and meetings. The Registration and Submission Review ServicesManager has a strong facility for system thinking to support the integration of our systems with external membership databases and envisions technical solutions in collaboration with clients and IT. Candidates in this position must be able to travel 30-45 nights per year to event locations.
This position will report to the Associate Director of Conference Services. The manager serves as a lead work/oversight supervisor to students and staff and utilizes strong leadership skills to direct cross-departmental work teams in relation to specific project delivery.
Minimum Requirements
• Bachelor's Degree or equivalent education and experience in the meeting planning/events industry.
• Two years of experience in the events industry, management of database integrations, management of event logistics, and/or client representation.
Professional Competencies
• Excellent oral and written communication skills.
• Experience in team leadership and employee supervision.
• Ability to lead teams in the management of multiple tasks on varying timelines.
• Ability to navigate database systems and web-based tools.
Preferred Qualifications
• Experience leading an events team on fulfillment from project inception through onsite deployment.
• Three or more years in client representation, preferably with associations
• Experience managing suppliers.
• Meetings certification or relevant coursework.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit **************************************
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
$45k-55k yearly 60d+ ago
Financial Services Manager
Oregon State University 4.4
Customer service manager job in Corvallis, OR
Details Information Department Financial Strategic Svcs (QCU) Title Manager 1-F&A Bus Ctr Job Title Financial ServicesManager Appointment Type Professional Faculty Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option? Yes
Job Summary
Financial Strategic Services is seeking a Financial ServicesManager. This is a full-time (1.00 FTE ), 12-month, professional faculty position.
Building on 150 years as Oregon's land grant institution, Oregon State University ( OSU ) serves the state, the nation and the world as a premier 21st-century research university.
OSU is building an organizational culture, founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people from every background are welcomed and thrive.
The Financial ServicesManager ( FSM ) manages and supervises Financial Strategic Services ( FSS ) team members who provide direct fiscal support to colleges and units. The FSM team supports the Financial Strategic Partner ( FSP ) and college or unit served by providing consultation, guidance, advice, training, and direction on financial budgeting, reporting, analysis, specialized buying, and accounting.
To protect university resources and reputation, the FSM uses knowledge of relevant policies and regulations to ensure appropriate internal controls. The position has detailed knowledge of college or unit operations and personnel, working closely with administrators and support staff to stay informed of pending personnel actions and other activities that will impact college and/or unit financial resources. The position reports to the Financial Strategic Partner, Associate Director of Financial Strategic Servicesor Director of Financial Strategic Services and collaborates with FSMs serving other units, the Division of Finance and Administration, and other university partners.
The position analyzes and advises college and units of the budgetary impacts of proposed programmatic or policy changes. The FSM provides revenue modeling and financial projections based on enrollment trends, tuition rate changes, grant activity, fundraising and other revenue sources. This position identifies gaps and provides or facilitates appropriate financial training for FSS team members, college or unit leadership and other college or unit administrators. The FSM works independently but uses collaborative decision making, available metrics, and performance indicators to support the college and/or unit financial and business requirements.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
-Top 1.4% university in the world
-More research funding than all public universities in Oregon combined
-1 of 3 land, sea, space and sun grant universities in the U.S.
-2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
-7cultural resource centers (********************************************************************** that offer education, celebration and belonging for everyone
-100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
-35k+ students including more than 2.3k international students and 10k students of color
-217k+ alumni worldwide
-For more interesting facts about OSU visit:*****************************
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers acomprehensive benefits package (********************************************************* with benefits eligible positions that is designed to meet the needs of employees and their families including:
-Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
-Free confidential mental health and emotional support services, and counseling resources.
-Retirement savings paid by the university.
-A generous paid leave package, including holidays, vacation and sick leave.
-Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
-Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
-Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU's safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.
2025 Best Place for Working Parents Designation! (***********************************************
Future and current OSU employees can use the Benefits Calculator (********************************************************************** to learn more about the full value of the benefits provided at OSU .
Key Responsibilities
30% Financial Analysis and Consultation
Closely monitor the financial position of college or unit, identify and address issues as appropriate to safeguard university resources in an ethical and transparent manner.
Clearly communicate current financial position with the FSP and/or college or unit to ensure effective decision making, proper stewardship of resources, and appropriate compliance and risk management.
Collaborate with FSP , stakeholders, and business partners to maximize college or unit support and drive operational changes. Works closely with business partners in University Human Resources; Budget and Resource Planning; Research Office; Office of Audit, Risk and Compliance; Procurement, Contracts and Materials Management ( PCMM ); Controller's Unit; other offices in the Division of Finance and Administration; and Ag Research and OSU Foundations.
Promote compliance with university fiscal policies and applicable legal rules and regulations.
Advise FSP and/or college or unit regarding necessary policy compliance and audit requirements as they pertain to the college or unit. Develop, assess, and monitor appropriate internal controls to protect college or unit and university resources and reputation. Coordinate college or unit response to financial audits.
Optimize all college or unit resources, which may be complex and come from numerous sources, by understanding the relationships between all funding sources.
Analyze financial impact of proposed business decisions and advise FSP and/or college or unite of possible alternatives. Requires thorough understanding and knowledge of college or unit and university financial systems, business practices and policies. Create multiple financial scenarios when necessary to model proposed actions and highlight impact of decisions.
Create clear financial presentation documents and present as necessary to FSP and/or college or unit and other audiences. Requires ability to understand audience financial aptitude and tailor presentations appropriately.
Coordinate preparation of financial reports and narratives for college accreditation requirements and assist as necessary during site visits, including interviews with accreditation team.
Interpret complex financial data requests to facilitate clear understanding of requirements and coordinate responses as appropriate. Includes requests from both university and external partners and stakeholders.
Advocate as appropriate for the college or unit when OSU policy, business process, or system limitations prevent or hamper mission critical activities. Escalate matters when called for to support college or unit operations. Coordinate with the Division of Finance and Administration to ensure effective communication.
Coordinate as appropriate with college and unit administrative support positions to share relevant information regarding policy and procedure changes and upcoming deadlines, highlighting any implications to college or unit resources or operations. Requires detailed knowledge of college or unit operations and the ability to act as a change agent when necessary.
Develop on-boarding process as necessary for new college or unit administrators and staff in regard to financial services and activities. Requires the ability to understand financial aptitude of new leaders and to tailor materials appropriately.
Seek new opportunities for problem solving and enhancing strategic financial activity through collaboration with other FSMs and DFA units so as to maximize efficiency and leverage collective knowledge to ensure high quality and continuous improvement.
15% Budget Administration and Financial Planning
Provide consultative services and expertise to guide the college or unit as needed through the annual budget process. Deploy resources as appropriate to assist in all phases of the budget cycle; preparation, approval, execution, and monitoring.
Advise leadership regarding alignment between the budget process and current college, unit, and university strategic priorities. Requires a detailed understanding of college or unit operations, regular communication with college or unit personnel, and strong professional relationships to ensure confidential and sensitive information is shared appropriately.
Collaborate with FSP and/or college or unit and university business partners to ensure budgets are created and ready to approve and load into university systems at the scheduled time. Review data for accuracy and ensure all college or unit personnel with budgetary authority are aware of the unit's allocated budget.
Be aware of variances between budget and expense and work with the FSP and/or the college or unit to ensure the appropriate administrators and leaders are informed of material variances.
Inform the FSP and/or college or unit regularly of any deviations from the approved financial plan. Requires a detailed understanding of college or operations, including pending personnel changes, hiring plans, and strategic priorities. Also requires an awareness of financial commitments that are not encumbered in Banner and a thorough understanding of the university budgeting process to accurately project the many budget adjustments that occur mid-cycle and at year-end-close.
Verify approval, execution and accuracy of financial agreements between colleges or units. This may include MOUs, budget adjustments/settle-ups and other financial transactions.
Collaborate with business partners in the preparation of periodic budget projections for the Office of Budget and Resource Planning and for other ad hoc projection requests, including those from college accrediting agencies.
Maximize the value of college or unit and university resources by ensuring funds are used in an optimal manner, with proper consideration to the unique requirements for use of each funding source. Work strategically and collaborate with university business partners as appropriate to ensure no resources expire unnecessarily before use. Requires coordination with fund managers in other units and organizations. (E&G, OSUF , self support etc)
Prepare and present periodic budget updates as needed for a variety of college, unit, and university audiences. These may include the FSP , college or unit leadership, school and department faculty, program areas, and others.
Accounting/Oversight:
45% Service delivery and supervision
Serve as key college or unit business partner for financial operations. Apply strategic thinking skills and business acumen to advance college or unit and university mission. Owns day to day delivery of service.
+ Provide leadership, supervision and direction for direct reports and financial strategic services team. Hire and ensure training programs are in place for employees. Plan, assign and review work, establishing professional development and performance goals with team. Assess performance through completion of quarterly check ins and annual evaluations. Act on disciplinary issues and address grievances developing a framework for corrective action as necessary, up to and including dismissal.
+ Create a culture of trust in university partners and financial strategic services team.
+ Understand in detail entire end to end process standards, variations, pain points, system and control environment.
+ Coordinate with colleagues and business partners internal and external to OSU to identify and advocate for process improvements on behalf of university clients.
+ Keep apprised of new compliance requirements or business processes changes impacting clients and ensure there are plans to successfully navigate.
+ Proactively evaluate and assess the need for training of stakeholders in units served to ensure effective partnerships, information sharing, and compliance with relevant policies/procedures.
+ Develop, communicate, and provide training as appropriate.
+ Supports team in providing timely financial reports, budgets, and forecasts to clients served.
10% Change management and special projects
+ Identify issues faced by unit served across FSS reporting, budgeting, financial analysis and strategic services.
+ Support changes efforts through collaboration with appropriate stakeholders.
+ Supports Associate Director, FSP and/or Director of Financial Strategic Services and various special projects and activities as appropriate.
+ Actively participate in continuous process improvements to enhance business services and assist with implementation of technology solutions
What You Will Need
Bachelor's degree in business administration, Accounting, Finance or related fieldandthree years of experience successfully managing financial operational activities, directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
OR
A combination of education, training, and experience equivalent to eight years which includes experience directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
Demonstrated experience evaluating and implementing internal controls in financial reporting and accounting operations.
Core Competencies:
Strategic thinking- Prioritize process improvement efforts based on the understanding of enterprise strategic objectives, upcoming business model shifts and related enterprise initiatives.
Process knowledge - Make informed decisions regarding the level of process standardization and how best to improve it with best practices and emerging technologies.
Problem-solving - Identify core process breakdowns, analyze potential causes. Identify options to implement the most effective solutions. Understand customer needs and innovate to serve and solve any issues customers have.
Relationship building - Build strong relationships with other leaders and teams to align their priorities, manage expectations and influence changes in the process.
Change management - Understand the organization's ability to absorb change and take deliberate action to ensure stakeholders and service delivery teams are ready and able to implement changes smoothly and consistently across locations.
Effective communication - Prepare and/or oversee the preparation of special reports, studies, and analysis to effectively and clearly communicate verbally and in writing.
Organizational Awareness - Understand and convey the University's mission, the function of the division, and the purpose of the unit's work and how it interrelates with other work units to serve the customer/client. Understand the impact and implications of decisions on the community and other departments.
Excellent time management skills. Must be self-motivated, schedule workflow, and anticipate deadlines.
Commitment to contribute to a collaborative and inclusive work environment.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
+ CPA / CMA
+ Master's Degree
+ Three years of experience managingor supervising financial reporting and accounting activities.
+ Experience in Higher Education
+ Knowledge of COSO model for internal controls
+ Experience successfully managing applicable operational activities of a research university or in the non-profit or governmental sector.
+ Experience or at least familiarity with multiple fund types
Working Conditions / Work Schedule
Office environment. Pressure to meet deadlines with competing priorities. In normal conditions, this position will work within an office environment and may be expected at times to work after hours to complete projects and/or meet deadlines. This position is to be onsite and hybrid option is upon agreement with supervisor and/or director approval.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Recommended Full-Time Salary Range $95,000-$107,000
Link to Position Description
**********************************************************
Posting Detail Information
Posting Number P09678UF
Number of Vacancies 1
Anticipated Appointment Begin Date 03/02/2026
Anticipated Appointment End Date
Posting Date 01/16/2026
Full Consideration Date
Closing Date 01/30/2026
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Aracely Arredondo at ********************************* or ************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
Starting salary within the salary range will be commensurate with skills, education, and experience.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks (***************************************************** website including thefor candidates (********************************************** section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team ************************************.
Supplemental Questions
Read More at: ********************************************
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
$95k-107k yearly Easy Apply 12d ago
Second Shift Services Manager
City Wide Facility Solutions
Customer service manager job in Salem, OR
City Wide Facility Solutions (Portland) is looking for a responsible 2nd Shift Janitorial Coordinator to join our team to work the Southern territory. Part of your job will be to check on our facilities to help us maintain client satisfaction. You will also coordinate with our Account Managers and Independent Contractors to assist in resolving client concerns. Ultimately, you'll help City Wide, our customers and Independent Contractors build a strong working relationship.
City Wide Facility Solutions (Portland) has a thorough training & development program and we will focus on promoting from within as we continue our growth. We pride ourselves on operating with integrity, fostering professional growth and ensuring we are all working together towards a common goal.
Essential Functions
Maintain regular nightly route schedule
Work closely with Account Manager to review objectives and goals for nightly route
Build and maintain relationships with new and current Independent Contractors
Participate in all new starts as key contact for selected Independent Contractors
Utilize CRM to review client scope and create an inspection each client visit
Compensation $41,600/yr
Requirements
Experience with email, data entry
Ability to multitask
Reliable transportation/ability to commute to client location
Availability to work the following hours: 4:30 pm - 1:00 am
Preferred
Bilingual - Spanish
Supervisory Experience - 2 years
Benefits
$50 monthly cell phone reimbursement
$400 monthly vehicle reimbursement
PTO
401k - 4% company match
50% Company Contribution to all Health Care Plans
Monday - Friday work-week
$41.6k yearly Auto-Apply 60d+ ago
Director, Customer Experience
Honeywell 4.5
Customer service manager job in Salem, OR
You will be responsible to lead and influence cross functionally to drive timely deliveries and communication to the customers. You will lead and influence cross functional teams to improve customer communications, transactional & non-transactional metrics and be responsible for meeting customer experience expectations. You will identify ways to improve the customer experience and act as a change agent to drive changes globally across the business. You will help Honeywell be the customer's top choice by managing an effective Customer Experience Organization. You will build up your business acumen while learning to address customer needs in today's dynamic global economy.
Lead team efforts to solve complex problems for the customer.
This role will report to the Honeywell Americas CX leader and will matrix report to Americas Hospitality Vertical Business Leader. This role is also responsible for providing overall leadership the Centre of Excellence, setting future strategy, and continuing to grow and develop the capabilities to provide a world class support team.
Key Responsibilities:
* Implementing the strategy and objectives in alignment with the overall Honeywell BA customer experience strategy and vision.
* Leading and developing teams and nurturing strong talent with transformation skills required for the business
* Drives compliance to plans by Critical stakeholders for CX improvement
* Work with function/stakeholders to arrive and execute "Go-Green actions" to drive compliance to plan
* Participate and review the progress to the plans by functions/stakeholders
* Engage & arrive at action plan required by stakeholders/function to drive continuous improvement of customer experience
* Execute monthly cadence for selected accounts with key stakeholders
* Review the current plan of engagement with selected accounts and participation by stakeholders
* Fix the gaps in MOS connecting with selected accounts
* Document & publish the feedback from customers impacting business & functions to critical stakeholders
* Develop RAIL from key connects on actions to be closed for the selected accounts
* Connect with key business functions (OM/Pricing/Sales/ISC/CX)
* Attend weekly planning meetings, SIOP reviews, ISC supply reviews etc
* Arm the CX reps with right information at right time
* Execute & manage messaging for proper customer communication
* Develop awareness of business processes
* Enable CX functional excellence
* Address CX functional challenges to run operations
* Ensure competency, Capacity & coverage by CX Function
* Execute AOP (census, productivity, footprint, IT plans etc)
* Escalate for help with GBE leadership
* Prepares and Presents CX functional performance in business & CX MORs
* Contributing to the deployment planning process as it relates to the customer experience for Hospitality STRAP initiatives
* Continuously improve processes to collect feedback from customers (solicited and unsolicited), to share and use with Business/Regional leadership and employees, to create an effortless customer experience.
* Participate in the development of Customer Support systems roadmap to create solutions to reduce customer demand and drive to self-service across purchasing touch points.
* Adopting and reporting on the vital few and meaningful metrics to drive improvement across CX.
* Assess the external market to inform local business plans; continue to monitor and
* evaluate changes which may impact business support
* Continue to evaluate organization effectiveness and site performance, driving change initiatives
* and reviewing organization design where needed
YOU MUST HAVE
* 10 years' or more experience in progressively more responsible roles including customer facing and operational roles such as customerservice, order management, technical support or related fields
* 5 years or more leadership experience
* 5 years or more of experience in Program Management, Operations and/orCustomerService
* Ability to manage complex issues to meet customer experience expectations
* Demonstrated leadership of transformational change, globally
* Strong, results driven - ability to implement process rigor through organizations
* Able to effectively analyze complex requirements
* Responsive, reacts with appropriate urgency & professionalism
* Demonstrated ability to effectively balance/prioritize issues
* Strong relationship building/networking/interpersonal skills including coaching and feedback
* Excellent communication skills (written & oral) and presentation skills
* Strong bias for action
WE VALUE
* Bachelor's/Master's degree
* Excellent organization & project management skills
* An ability to direct, lead, and motivate others
* A strong understanding of business drivers
* An ability to manage complex situations
* Comprehensive knowledge of SAP, project management tools, SFDC, Call Center Telephony and digital transformations
* Ability to quickly adapt to differing leadership styles across multiple customer business teams
* Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value-added activities
* Strong verbal and written communications skills
* Ability to present complex technical and support issues at peer and executive levels (internal/external customers)
Compensation:
The annual base salary range for this position is $177,000 - $221,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (********************************
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
$177k-221k yearly 43d ago
Customer Experience Manager
McDonald Wholesale LLC 3.5
Customer service manager job in Eugene, OR
Job Description
The Customer Experience Manager position is an integral part of our CustomerService department, led by our CFO. This position can expect to Develop and execute a customer experience strategy, Manage daily operations of the customerservice team, and Lead, train, and mentor the customerservice team in any given week. We are looking for motivated applicants who have excellent leadership and strong understanding of order fulfillment and logistics, with priority given to those with a background of 3-5+ years in customerservicemanagement, preferably in food distribution, wholesale, or related industries.
A standard workweek is 40 hours a week (Monday - Friday). Full-time employees in this position are eligible for the benefits described below. This position works full-time in-person. A full description of the job duties can be found here. We look forward to reviewing your application!
BENEFITS
Employee-only Healthcare Coverage…
89% employer-paid medical for employees
$4/month employee only paid dental insurance
$1/month employee only paid vision insurance
401k Retirement Plan: 4% employer match AND 4% annual employer contribution
Vacation: Enjoy 2 weeks of PTO annually, on an accrual basis! PTO increases with tenure, allowing for more time off as you grow with the company.
*Exact hours based on actual hours worked.
Sick Leave: Awarded and available in accordance with Oregon State Sick Leave law.
Employee Assistance Program: Free support for employees and their family members for a diverse range of services.
Job-related Learning & Development Support: We support learning opportunities for employees that will boost their ability to successfully perform their work.
Potential for relocation assistance for candidates out of the area
6 Paid Holidays! Veterans Day is available as a paid holiday to our service members.
Employee Parties: Company-sponsored employee holiday party and family-friendly events such as sporting games events.
Employee Thank Yous: Surprise lunch and coffee for our hard-working employees, holiday hams and more!
The opportunity to serve some of the largest and most popular restaurants, bars, convenience stores and grocery stores in the Northwest!
WAGE RANGE
Dependent on experience
WHY MCDONALD WHOLESALE?
Build your career with a local, independently owned leader in food distribution. McDonald Wholesale is 100 years strong with competitive pay and a people-first culture. Employees at McDonald Wholesale can expect job security and robust benefits in an ever-changing employment landscape. We have a fast-paced environment with a primary focus on serving our customers, both internal and external, to the best of our ability.
CORE VALUES
At McDonald Wholesale, our core values are the foundation of everything we do, guiding our decisions, and shaping our culture.
Honesty
We are committed to being honest and transparent with customers and employees.
Integrity
We are committed to doing the right thing and being accountable
.
Reliability
We are committed to providing on-time deliveries and prompt product pick-ups.
CustomerService
We are committed to providing quality ingredients and restaurant supply solutions to meet the needs of their customers.
CONNECT WITH US!
$39k-70k yearly est. 13d ago
Financial Services Manager
Oregon State University 4.4
Customer service manager job in Corvallis, OR
Details Information Department Financial Strategic Svcs (QCU) Position Title Manager 1-F&A Bus Ctr Job Title Financial ServicesManager Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Yes Job Summary
Financial Strategic Services is seeking a Financial ServicesManager. This is a full-time (1.00 FTE), 12-month, professional faculty position.
Building on 150 years as Oregon's land grant institution, Oregon State University (OSU) serves the state, the nation and the world as a premier 21st-century research university.
OSU is building an organizational culture, founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people from every background are welcomed and thrive.
The Financial ServicesManager (FSM) manages and supervises Financial Strategic Services (FSS) team members who provide direct fiscal support to colleges and units. The FSM team supports the Financial Strategic Partner (FSP) and college or unit served by providing consultation, guidance, advice, training, and direction on financial budgeting, reporting, analysis, specialized buying, and accounting.
To protect university resources and reputation, the FSM uses knowledge of relevant policies and regulations to ensure appropriate internal controls. The position has detailed knowledge of college or unit operations and personnel, working closely with administrators and support staff to stay informed of pending personnel actions and other activities that will impact college and/or unit financial resources. The position reports to the Financial Strategic Partner, Associate Director of Financial Strategic Servicesor Director of Financial Strategic Services and collaborates with FSMs serving other units, the Division of Finance and Administration, and other university partners.
The position analyzes and advises college and units of the budgetary impacts of proposed programmatic or policy changes. The FSM provides revenue modeling and financial projections based on enrollment trends, tuition rate changes, grant activity, fundraising and other revenue sources. This position identifies gaps and provides or facilitates appropriate financial training for FSS team members, college or unit leadership and other college or unit administrators. The FSM works independently but uses collaborative decision making, available metrics, and performance indicators to support the college and/or unit financial and business requirements.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
* Top 1.4% university in the world
* More research funding than all public universities in Oregon combined
* 1 of 3 land, sea, space and sun grant universities in the U.S.
* 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
* 7 cultural resource centers that offer education, celebration and belonging for everyone
* 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
* 35k+ students including more than 2.3k international students and 10k students of color
* 217k+ alumni worldwide
* For more interesting facts about OSU visit: *****************************
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
* Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
* Free confidential mental health and emotional support services, and counseling resources.
* Retirement savings paid by the university.
* A generous paid leave package, including holidays, vacation and sick leave.
* Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
* Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
* Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU's safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.
2025 Best Place for Working Parents Designation!
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
30% Financial Analysis and Consultation
Closely monitor the financial position of college or unit, identify and address issues as appropriate to safeguard university resources in an ethical and transparent manner.
Clearly communicate current financial position with the FSP and/or college or unit to ensure effective decision making, proper stewardship of resources, and appropriate compliance and risk management.
Collaborate with FSP, stakeholders, and business partners to maximize college or unit support and drive operational changes. Works closely with business partners in University Human Resources; Budget and Resource Planning; Research Office; Office of Audit, Risk and Compliance; Procurement, Contracts and Materials Management (PCMM); Controller's Unit; other offices in the Division of Finance and Administration; and Ag Research and OSU Foundations.
Promote compliance with university fiscal policies and applicable legal rules and regulations.
Advise FSP and/or college or unit regarding necessary policy compliance and audit requirements as they pertain to the college or unit. Develop, assess, and monitor appropriate internal controls to protect college or unit and university resources and reputation. Coordinate college or unit response to financial audits.
Optimize all college or unit resources, which may be complex and come from numerous sources, by understanding the relationships between all funding sources.
Analyze financial impact of proposed business decisions and advise FSP and/or college or unite of possible alternatives. Requires thorough understanding and knowledge of college or unit and university financial systems, business practices and policies. Create multiple financial scenarios when necessary to model proposed actions and highlight impact of decisions.
Create clear financial presentation documents and present as necessary to FSP and/or college or unit and other audiences. Requires ability to understand audience financial aptitude and tailor presentations appropriately.
Coordinate preparation of financial reports and narratives for college accreditation requirements and assist as necessary during site visits, including interviews with accreditation team.
Interpret complex financial data requests to facilitate clear understanding of requirements and coordinate responses as appropriate. Includes requests from both university and external partners and stakeholders.
Advocate as appropriate for the college or unit when OSU policy, business process, or system limitations prevent or hamper mission critical activities. Escalate matters when called for to support college or unit operations. Coordinate with the Division of Finance and Administration to ensure effective communication.
Coordinate as appropriate with college and unit administrative support positions to share relevant information regarding policy and procedure changes and upcoming deadlines, highlighting any implications to college or unit resources or operations. Requires detailed knowledge of college or unit operations and the ability to act as a change agent when necessary.
Develop on-boarding process as necessary for new college or unit administrators and staff in regard to financial services and activities. Requires the ability to understand financial aptitude of new leaders and to tailor materials appropriately.
Seek new opportunities for problem solving and enhancing strategic financial activity through collaboration with other FSMs and DFA units so as to maximize efficiency and leverage collective knowledge to ensure high quality and continuous improvement.
15% Budget Administration and Financial Planning
Provide consultative services and expertise to guide the college or unit as needed through the annual budget process. Deploy resources as appropriate to assist in all phases of the budget cycle; preparation, approval, execution, and monitoring.
Advise leadership regarding alignment between the budget process and current college, unit, and university strategic priorities. Requires a detailed understanding of college or unit operations, regular communication with college or unit personnel, and strong professional relationships to ensure confidential and sensitive information is shared appropriately.
Collaborate with FSP and/or college or unit and university business partners to ensure budgets are created and ready to approve and load into university systems at the scheduled time. Review data for accuracy and ensure all college or unit personnel with budgetary authority are aware of the unit's allocated budget.
Be aware of variances between budget and expense and work with the FSP and/or the college or unit to ensure the appropriate administrators and leaders are informed of material variances.
Inform the FSP and/or college or unit regularly of any deviations from the approved financial plan. Requires a detailed understanding of college or operations, including pending personnel changes, hiring plans, and strategic priorities. Also requires an awareness of financial commitments that are not encumbered in Banner and a thorough understanding of the university budgeting process to accurately project the many budget adjustments that occur mid-cycle and at year-end-close.
Verify approval, execution and accuracy of financial agreements between colleges or units. This may include MOUs, budget adjustments/settle-ups and other financial transactions.
Collaborate with business partners in the preparation of periodic budget projections for the Office of Budget and Resource Planning and for other ad hoc projection requests, including those from college accrediting agencies.
Maximize the value of college or unit and university resources by ensuring funds are used in an optimal manner, with proper consideration to the unique requirements for use of each funding source. Work strategically and collaborate with university business partners as appropriate to ensure no resources expire unnecessarily before use. Requires coordination with fund managers in other units and organizations. (E&G, OSUF, self support etc)
Prepare and present periodic budget updates as needed for a variety of college, unit, and university audiences. These may include the FSP, college or unit leadership, school and department faculty, program areas, and others.
Accounting/Oversight:
45% Service delivery and supervision
Serve as key college or unit business partner for financial operations. Apply strategic thinking skills and business acumen to advance college or unit and university mission. Owns day to day delivery of service.
* Provide leadership, supervision and direction for direct reports and financial strategic services team. Hire and ensure training programs are in place for employees. Plan, assign and review work, establishing professional development and performance goals with team. Assess performance through completion of quarterly check ins and annual evaluations. Act on disciplinary issues and address grievances developing a framework for corrective action as necessary, up to and including dismissal.
* Create a culture of trust in university partners and financial strategic services team.
* Understand in detail entire end to end process standards, variations, pain points, system and control environment.
* Coordinate with colleagues and business partners internal and external to OSU to identify and advocate for process improvements on behalf of university clients.
* Keep apprised of new compliance requirements or business processes changes impacting clients and ensure there are plans to successfully navigate.
* Proactively evaluate and assess the need for training of stakeholders in units served to ensure effective partnerships, information sharing, and compliance with relevant policies/procedures.
* Develop, communicate, and provide training as appropriate.
* Supports team in providing timely financial reports, budgets, and forecasts to clients served.
10% Change management and special projects
* Identify issues faced by unit served across FSS reporting, budgeting, financial analysis and strategic services.
* Support changes efforts through collaboration with appropriate stakeholders.
* Supports Associate Director, FSP and/or Director of Financial Strategic Services and various special projects and activities as appropriate.
* Actively participate in continuous process improvements to enhance business services and assist with implementation of technology solutions
What You Will Need
Bachelor's degree in business administration, Accounting, Finance or related field and three years of experience successfully managing financial operational activities, directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
OR
A combination of education, training, and experience equivalent to eight years which includes experience directly advising/ consulting leaders on financial activities and experience managing/supervising financial reporting and accounting activities.
Demonstrated experience evaluating and implementing internal controls in financial reporting and accounting operations.
Core Competencies:
Strategic thinking- Prioritize process improvement efforts based on the understanding of enterprise strategic objectives, upcoming business model shifts and related enterprise initiatives.
Process knowledge - Make informed decisions regarding the level of process standardization and how best to improve it with best practices and emerging technologies.
Problem-solving - Identify core process breakdowns, analyze potential causes. Identify options to implement the most effective solutions. Understand customer needs and innovate to serve and solve any issues customers have.
Relationship building - Build strong relationships with other leaders and teams to align their priorities, manage expectations and influence changes in the process.
Change management - Understand the organization's ability to absorb change and take deliberate action to ensure stakeholders and service delivery teams are ready and able to implement changes smoothly and consistently across locations.
Effective communication - Prepare and/or oversee the preparation of special reports, studies, and analysis to effectively and clearly communicate verbally and in writing.
Organizational Awareness - Understand and convey the University's mission, the function of the division, and the purpose of the unit's work and how it interrelates with other work units to serve the customer/client. Understand the impact and implications of decisions on the community and other departments.
Excellent time management skills. Must be self-motivated, schedule workflow, and anticipate deadlines.
Commitment to contribute to a collaborative and inclusive work environment.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
* CPA/CMA
* Master's Degree
* Three years of experience managingor supervising financial reporting and accounting activities.
* Experience in Higher Education
* Knowledge of COSO model for internal controls
* Experience successfully managing applicable operational activities of a research university or in the non-profit or governmental sector.
* Experience or at least familiarity with multiple fund types
Working Conditions / Work Schedule
Office environment. Pressure to meet deadlines with competing priorities. In normal conditions, this position will work within an office environment and may be expected at times to work after hours to complete projects and/or meet deadlines. This position is to be onsite and hybrid option is upon agreement with supervisor and/or director approval.
Pay Method Salary Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time Salary Range $95,000-$107,000 Link to Position Description
*********************************************************
Posting Detail Information
Posting Number P09678UF Number of Vacancies 1 Anticipated Appointment Begin Date 03/02/2026 Anticipated Appointment End Date Posting Date 01/16/2026 Full Consideration Date Closing Date 01/30/2026 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Aracely Arredondo at ********************************* or ************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
Starting salary within the salary range will be commensurate with skills, education, and experience.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at **********************************.
Supplemental Questions
How much does a customer service manager earn in Corvallis, OR?
The average customer service manager in Corvallis, OR earns between $30,000 and $92,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Corvallis, OR