Customer service manager jobs in Delaware - 437 jobs

Best Egg, a financial technology platform developed by Marlette Holdings, is on a mission to inspire confidence by providing simple, personalized, and accessible solutions to help people overcome everyday financial challenges. Best Egg combines deep banking expertise, strong customer understanding, and advanced technology to deliver digital financial products and experiences that are relevant, efficient, and human-centered. Since its founding in 2013, Best Egg has helped more than 1.6 million unique customers access credit, lending over $30 billion through a suite of flexible financial products that empower people to confidently manage their everyday finances. Headquartered in Wilmington, DE, Best Egg has grown to more than 500 employees and operates at scale with a strong foundation of financial stability-having been profitable since 2017. Customers trust and love Best Egg, reflected in its 95% customer satisfaction rating, A+ rating with the Better Business Bureau, and 4.6-star rating on Trustpilot with more than 9,000 reviews. The company continues to expand its offerings, including new home-secured lending products designed to empower consumers in rebuilding and growing their financial health. Best Egg fosters a culture that puts people first, creates clarity, gets things done, delivers with heart, and listens to its customers. Teams are encouraged to collaborate openly, communicate transparently, and act with urgency and empathy to deliver meaningful impact for customers and colleagues alike. With a large total addressable market of more than 100 million U.S. consumers with limited savings, Best Egg is well‑positioned to continue leading in financial confidence and innovation. The company has won multiple awards from Top Work Places including: Top Work Places for Financial Services, four years in a row for Top Work Places in Delaware and several cultural awards including Appreciation, Clued‑In Leaders, Communication, Empowering Employees and Innovation. Best Egg recently announced an agreement to be acquired by Concord with the transaction Expected to close in Q2, 2026. Until then, Best Egg continues to operate independently, maintaining its focus on empowering people to confidently manage their finances. Reporting Relationship Bobby Ritterbeck serves as the President of Best Egg, where he is responsible for leading the company's Lines of Business, Product, and Insights organizations. Under his leadership, Best Egg continues to expand its suite of innovative financial products-driving growth across unsecured loans, secured lending, credit card, and emerging product verticals. Bobby co‑founded Best Egg and has lead the building of Best Egg's customer‑centric mission and culture. His strategic vision focuses on delivering simple, transparent, and accessible credit solutions that meet the evolving needs of consumers while driving sustainable business growth. Opportunity Best Egg successfully launched its Home Secured Lending product, expanding its secured credit product portfolio to help customers access affordable borrowing solutions backed by home equity. With strong early traction and significant market potential, the company is now focused on scaling and optimizing this business line to drive sustained growth and profitability. The General Manager (GM), Home Secured Lending will serve as the strategic and operational leader responsible for expanding the product's reach, enhancing performance, deepening customer engagement, and evolving the offering to meet diverse consumer needs. This leader will oversee all aspects of the business-including product strategy, design, launch, growth, and P&L management. The GM will leverage deep expertise in consumer credit, home lending, and digital innovation to create a market‑leading experience that differentiates Best Egg in the rapidly evolving home‑secured lending landscape. This is a rare opportunity to shape the direction of a high‑potential product backed by the resources and culture of a fast‑growing FinTech. Location Preference for Wilmington, DE. Open to remote candidates with regular travel to Wilmington. Responsibilities Accountable executive for the Home Secured Loan P&L - including setting revenue goals, managing investments, and optimizing costs. Define the product strategy and customer experience - Develop a 3+-year vision aligned with Best Egg's broader strategic goals. Design a digital‑first low‑friction customer experience that differentiates Best Egg from traditional home equity lending. Adjust strategy dynamically based on market performance, competitive trends, and data insights. Leverage customer insights and design thinking to define a differentiated value proposition across multiple customer segments. Identify and prioritize expansion opportunities such as HELOCs, home improvement loans, and hybrid lending products. Launch and operationalize the business. Create end to end customer journeys - from application and underwriting to servicing and repayment. Lead go‑to‑market strategy, including MVP definition, launch timelines, and multi‑state rollout. Build or partner to establish infrastructure for underwriting, collateral valuation, title verification, closing and servicing. Develop multi‑year forecasts and manage key financial and operational KPIs. Collaborate with Marketing, Credit, and Capital Markets to refine acquisition, pricing, and loan funding strategies. Partner with legal, compliance, and operations to ensure adherence to all applicable regulations and state‑specific requirements. Collaborate with Capital Markets and Investor Relations to align product features and risk profiles with investor expectations. Determine appropriate resource allocation (dedicated vs. shared, internal vs. vendor). Lead a high‑performing cross‑functional leadership team across Product, Risk, Marketing, Operations, and Technology. Foster a culture of collaboration, innovation and accountability. Mentor and empower team members to operate with ownership, speed and excellence. Manage external stakeholder relationships. Build and maintain relationships with partner banks, servicers, and compliance advisors. Serve as an external advocate for Best Egg's Home Secured Lending initiative, enhancing brand credibility in the market. Successful Candidate Education Bachelor's degree required; MBA or advanced degree preferred. Professional Experience 10+ years of experience in consumer lending, preferably in mortgage, HELOC, or home equity products. Proven success in P&L ownership and launching or scaling secured lending products. Deep knowledge of lending regulations and compliance across secured consumer credit. Experience digitizing manual lending processes, such as title verification and closing workflows. Strong experience managing third‑party vendors and complex partner ecosystems. Skill Set Strategic Thinking & Execution: Ability to set a bold vision and translate it into a scalable, operationally sound business model. Customer Obsession: Designs empathetic, data‑driven solutions that simplify and enhance the customer experience. Leadership & Influence: Inspires and aligns cross‑functional teams through clarity, purpose, and enthusiasm. Entrepreneurial Drive: Acts decisively and resourcefully in building new business capabilities from the ground up. Regulatory Acumen: Navigates complex compliance environments confidently and strategically. Analytical Rigor: Uses data‑driven insights to guide performance optimization and continuous improvement. Resilience & Adaptability: Thrives amid ambiguity with a bias toward action, iteration, and progress. $250,000 - $290,000 a year In addition to semi‑monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 40% of base salary. This position may also be eligible for a long‑term cash incentives. #J-18808-Ljbffr

Career Opportunities with Applegreen USA Welcome Centers Central Services A great place to work. Current job opportunities are posted here as they become available. At Applegreen, we Refresh Travelers on their Journey…. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Our Core Values Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other. Our customers and communities are at the heart of everything we do. We value and develop our people. We are driven by pace, passion and performance. We seek opportunities and embrace change. Flexible Schedules Paid Time Off 401 (k) with Company Match Earned Wage Access - Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance What You'll Do As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics. Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards. Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting. Ensure the QSR consistently meets or exceeds brand standards and food safety requirements. Foster an engaging work culture of learning, development, and recognition . Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels. Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team. Monitor and enforce cash handling policies and procedures. Ensure compliance with company policies & procedures along with local, state, & federal laws. Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships. Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance. Maintain seamless, cooperative relationships with business partners, vendors, and the communities. Essential Experience & Skills Ability to operate in and lead a team in a fast-paced environment. Demonstrates team management, delegation and issue resolution skills and the ability to multi-task. Uses judgment and discretion to resolve less routine questions and problems. Proven ability to drive profitable growth while improving customer and associate satisfaction. ServSafe Certification Preferred Requirements High school diploma or general education development (GED) equivalent 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds. Occasionally attend meetings or travel to support other locations. This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). #J-18808-Ljbffr

Here We GROW Again! Are you a potential Club General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With over 45 locations currently and even more planned, our General Manager position offers a tremendous opportunity for growth & career advancement. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our “No Judgments” philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Responsibilities Responsibilities include driving revenue, leading and developing a high-performing sales team, hiring and training staff, and generating leads through local outreach initiatives to support club growth. Qualifications A record of success in driving revenue Minimum of 3 years of sales experience Minimum of 1-2 years managing a team of 7-10 employees The ability to hire, train, & develop a highly effective sales team Ability to generate leads through local outreach initiatives Competitive personality with a desire to win A desire for personal/professional growth Team oriented individual Outgoing personality Organized and professional Efficient and effective communication skills Benefits 401(k) matching Bonus based on performance Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Vision insurance The Ways You Benefit Competitive salary Ability to bonus every month 401K after 1 year Health benefits Exciting team environment Growth opportunity in a rapidly growing company Free Crunch Fitness membership If you're ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch! #J-18808-Ljbffr

We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: * Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. * Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Mid-Market and Enterprise Businesses. * Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. * Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. * Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. * Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. * Keep customers up to date on product releases and new features. * Share feedback with Product/Engineering to enhance customer engagement. * Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: * 4+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account * Already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. * An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. * Familiarity with Marketing Automation technologies. * A proven track record of advising customers or executing marketing strategies. * Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. * Experience explaining how to achieve key goals using software with end users. * A track record of creative problem-solving for customers and end users. * Comfortable discussing and supporting commercial conversations. * Thrives in a collaborative environment. * Excellent organizational and project management skills. * Excellent communication skills via phone, video conference, and email. * Curious and eager to learn. * Adaptable to change and comfortable working in a fast-paced environment. * Experience with G-Suite, Gainsight, Salesforce, or similar tools. * Fluent in German and English to business proficiency We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. Tenacious desire to see customers succeed and thrive. Previous experience within a customer success role within a SaaS organization. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. Experience in process improvement, decision-making, planning, analysis, and service excellence. Available to customer sites, as needed (up to 50%) Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set! We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Must have or be willing to obtain an active Property and Casualty insurance license. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus/Commission Paid Time Off (vacation and personal/sick days) Retirement plan with Matching Contribution Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Role OverviewPatients are the heart of everything we do! Sodexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday. What You'll DoThe ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients. Responsibilities will also include:Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Networking with other hospitals to identify best practices Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction Ensuring food safety and sanitation compliance Oversee patient tray line to ensure meal accuracy What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bring Work closely with the Clinical NutritionAct as the liaison between the dietitians, nurse managers Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Monarch/Brandywine Senior Living Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. Job Description The Caregiver will report to Health & Wellness Director. The Caregiver is a Part-Time, non-exempt, hourly position. Schedule: Full-Time: 6:30am-2:30pm; 2:30pm-10:30pm Salary Range: $21.00 - $22.50 Hourly Job Overview - Assists residents in all aspects of their daily life as indicated in the resident's care plan, including personal care, food service, housekeeping, laundry, behavior management, socialization, and activities. Responsibilities and Duties Provide resident care to residents that include bathing, dressing, toileting, and feeding, as outlined in their care plan Maintain the safety, comfort, dignity, and confidentiality of all residents Escort residents to meals and activities Ensures all assigned residents are clean, neatly dressed and groomed, safe, and fed during assigned shifts Document all services provided to your assigned residents during your shift Report any change of condition in a resident immediately to your supervisor Qualifications Certified Nursing Assistant or Certified Home Health Aid Knowledge and experience in working with the elderly population, preferred dementia experience Physical Abilities While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics. Additional Information Benefits Offered(Full Time): Health Insurance: Medical/Rx, Dental, and Vision Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability Basic Life & Accidental Death & Dismemberment (AD&D) Insurance FSA (Commuter/Parking) Employee Assistance Program (EAP) 401(k) Retirement with Company Match Paid Time Off (PTO) and Holidays Tuition Reimbursement Other Compensation Programs: Employee Referral Bonus Resident Referral Bonus Equal Opportunity Statement: Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. This position is primarily responsible for global application support on Enterprise Resource Planning (ERP) and local ancillary systems with interfaces included. Its main goal is to support global business operations running smoothly and effectively within, but not limited to, the SAP FI/CO modules. This position is responsible to manage ERP and related ServiceNow tickets & change requests with prioritization, tracking, and escalation. The position delivers these objectives by collaborating with internal, external, local and global resources. * Responsible for minor, pre-approved and emergency changes including planning, implementation, budgeting and reporting. * Tracks all changes and development efforts including timelines within various systems. * Responsible for incidents and changes in which 3rd party support provider couldn't understand or resolve. * Approve Change Requests as a Change manager. * Ensure completion and correct format of change documents. * Monitors KPI's within respective modules. * Facilitate communication between Key Users and 3rd party support provider. * Moderates SAP Key User meetings in their responsible area/ module. * Supports the creation of SLA reports. * During escalations of unresolved incidents or changes, take appropriate action and inform all stakeholders. Experience/ Education * Bachelor's Degree or equivalent in Information Technology or computer science related field. * Profound experience in SAP Service Management - specifically, but not limited to, in the SAP FI/CO modules. * Expert in SAP FI/CO module(s) * Experience with CRM or BI applications are a plus * Experience with ancillary systems is an advantage (FIS, Ariba, Fiori, Paymetrics, Vertex) Personal Qualities * Excellent team player and communicator * Able to work in a fast paced environment * Excellent English language skills in spoken and written form * Able to understand and adapt to various business needs and provide logical explanations/ solutions * Always open to share knowledge #LI-NB1 About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and managing dealer relationships to increase the volume of auto applications and loan production sales. Key responsibilities include prospecting new clients, sharing and communicating program benefits, and upon signing, managing all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Job expectations include identifying and deepening opportunities, driving referrals to enterprise capabilities, and participating in local market leadership team activities. Responsibilities:• Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales * Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained * Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed * Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank * Captures market intelligence and delivers feedback to leadership team * Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences Skills: * Business Development * Client Management * Customer and Client Focus * Influence * Prospecting * Active Listening * Adaptability * Negotiation * Networking * Relationship Building * Client Solutions Advisory * Emotional Intelligence * Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent required qualifications : * 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience * Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships * The ability to be a strong individual contributor with a team player attitude. * Ability to drive long distances with possible overnight stays desired qualifications * The ability to work independently or in a team environment * Established dealer relationships within the market * Undergraduate degree Shift: 1st shift (United States of America) Hours Per Week: 40

Sobieski Services, Inc. is seeking to hire a full-time Service Manager with HVAC and Plumbing experience to join our team in Newark, DE. This position comes with a competitive wage based on experience. We also offer a comprehensive benefits package, paid vacation and holidays, and a 401(k) plan. If you are an exceptional leader who enjoys supporting and growing a team apply today! ABOUT SOBIESKI SERVICES, INC. Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Virginia and Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities. We believe in providing the right tools for optimal success! A DAY IN THE LIFE OF A SERVICE MANAGER Work as part of a team to maximize capacity, efficiency, and profitability. Manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time. Work closely with dispatch to match the right technician to every job, helping achieve the company's financial goals. The right candidate will fit right into our goal-oriented office environment. You shine as you mentor, coach and support your team to maximize job scheduling without compromising our first-class service. You work in collaboration with the Field Supervisors to ensure customer satisfaction is our number one priority. You love that you help improve the quality and comfort of each client's home here at Sobieski Services. QUALIFICATIONS Bachelor's degree or combination of education and professional experience. Minimum of eight (8) years Plumbing and HVAC installation/service experience. Minimum two (2) years of supervisor experience desired. Experience working in a Nexstar or Airtime500 operation a plus. Excellent communicator and patient instruction/trainer. Excellent knowledge of computer systems. Excellent knowledge of the HVAC trade. Are you a detail-oriented and a go-getter? Do you enjoy helping people? Are you a problem-solver? If so, then you might just be perfect for Service Manager position! WORK SCHEDULE Our Service Manager core hours are Monday through Friday, 8 AM to 4:30 PM ARE YOU READY TO JOIN OUR TEAM? Fill out our mobile-friendly application today! Location: 19713

Full-time Description The Preston Automotive Group is dedicated to providing exceptional vehicle maintenance and repair services to our valued customers. With a commitment to excellence, we take pride in our skilled team of professionals and state-of-the-art facilities. We are currently seeking a dynamic and experienced Automotive Service Manager to join our team and help us continue delivering top-notch automotive services to our clients. Position Overview: As the Service Manager, you will play a crucial role in overseeing the daily operations of our service department. You will be responsible for ensuring the efficient and effective management of our service team, maintaining high-quality standards, and delivering exceptional customer service. Your leadership will be instrumental in driving our business forward and fostering a positive work environment. Key Responsibilities Manage and lead a team of automotive technicians and service advisors. Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery. Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly. Implement and enforce safety protocols and compliance with industry standards. Track and analyze key performance metrics to improve department efficiency and profitability. Collaborate with other departments to ensure seamless operations. Maintain accurate records of service history, vehicle repairs, and inventory. Train, mentor, and develop staff to enhance their skills and knowledge. Stay current with industry trends and technology advancements. Manage budgeting, cost control, and financial performance of the service department. Ensure all employees adhere to company policies and procedures. Benefits Aggressive compensation package. Medical, dental, and vision insurance. 401(K) retirement plan which includes a company match. A generous PTO program that includes a paid day off for your birthday! Employee discounts on vehicle purchases and services. Ongoing training and development programs. Opportunities for career advancement and professional growth. About Us The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed. Requirements Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community. 5+ years of automotive service management experience preferred. Strong leadership and team management skills. Excellent communication and customer service abilities. In-depth knowledge of automotive systems, diagnostics, and repair processes. Proficiency in using automotive service software and tools. Budgeting and financial management experience. ASE certification or equivalent is a plus. Strong problem-solving and decision-making skills. Commitment to safety and compliance. A passion for the automotive industry and customer satisfaction. Valid driver's license with an acceptable, safe driving record. High school diploma or the equivalent.

The Family Support Service Manager (FSSM) works with all participants to facilitate their goal of a self-sufficient life, primarily through behavioral change. The FSSM is responsible providing case management support, coordinating resources and stabilization for individuals whose lives have been impacted by homelessness, trauma and acts of domestic and sexual violence. This includes compliance with YWCA programs and policies, goal setting and accomplishment, skills education including budging, parenting and other aspects of home. This position reports directly to Case Management Director. PRIMARY ACCOUNTABILITIES (may include, but not limited to): Accountability / Priority Objectives Develop individualized housing placement assistance and support service plan for each family. Coordinate internal and external housing referral placement resources. Assist in screening and subsequent case management orientation/training for all participants. May work with individuals and families experiencing homelessness and in need of homeless prevention, diversion, and rapid rehousing Coordinate all required services for caseload which can include outside services in mental health, housing placement, drug abuse, domestic violence, parenting etc. Coordinate referrals for financial education and basic money management services. Intervene in crisis situations involved in immediate or potential risk of harm to client(s) or others. Provide information regarding support services (daycare, client medical care, transportation, etc.) to participants as needed. Utilize all/any internal/external (to the YWCA) resources, which might assist participants toward self-sufficiency. Work with YWCA staff to review case management plans and steps achieved through the plan for participants on a weekly basis. Counsel participants when issues arise and coordinate therapeutic services as needed. Ensure the participants are receiving the necessary components of life -coping skills training such as anger management, parenting, hygiene, budgeting etc. Coordinate activities resulting in effective utilization of staff efforts. Assist the enrichment services coordinator in planning skill-based workshops and enrichment activities for HLMC adults and children. On call for emergencies as scheduled. Maintain internal collaborations to empower families to successful outcomes. Maximize computerized systems utilized in regular reporting. Maintain accurate records as required by program and funders. Responsible for collecting, inputting and submitting complete and accurate client information to required parties on a timely basis. Collect, input and submit complete and timely accurate information to required parties on a timely basis. This includes case management files, and auditor requests. Provide required documentation based upon all program requirements internal (grants) and internal program requirements. Utilize resource tracking system to report client referral records with CMIS and track systems including all forms and exiting client referrals. Requirements QUALIFICATIONS: Education: B.A. or B.S. degree in Behavioral Science, Social Work, Sociology, Psychology or related field, or equivalent to 5 years combination of training and experience. Three to five years' experience in counseling, human services/social work in a residential setting for families. Experience with domestic violence training and application highly desired. Experience with families is a must. Skills: Bilingual (Spanish/English) strongly preferred. Strong written and oral communication skills, record keeping, assessment, report writing, correspondence skills and organizational interpersonal. Experience in case management, domestic violence, and substance abuse are priorities. Must understand and know how to identify and access a high variety of services for adults and their families. Ability to communicate with a diverse group of people. Compassionate, ability to read people. Conflict management skills. Experience with financials and budgets. Ability to maintain professional demeanor and relationships with program participants. Satisfactory criminal background check required as mandated by state. Licenses: Valid, insurable driver's license Physical Requirements: Sitting, standing, talking, hearing, reading, math, lifting 25 lbs. Access to reliable transportation is required. Benefits: We offer a comprehensive benefits package, including: Medical, Dental, Vision, Retirement, plus others 17 PTO days (with carryover) 10 sick days (with carryover) 11-12 Holidays off per year 2 Wellness Days off 35-hour work week Salary Description $44,000 annual base to start

A leading travel plaza operator in Wilmington, DE is seeking a General Manager to oversee the operations of a quick service restaurant. This role includes managing day-to-day activities, leading a team to achieve financial targets, and ensuring compliance with brand standards. The ideal candidate has at least 2 years in a supervisory position within the QSR industry, a high school diploma, and possesses strong leadership and customer service skills. Flexibility to work various shifts is essential. Competitive perks and benefits offered. #J-18808-Ljbffr

Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive