Customer service manager jobs in District of Columbia

Position Type: Full-time Reports to: Vice President, Communications About the Company: Crypto going mainstream is no longer a question of “if” but “when.” Approximately 55 million Americans are already benefiting from crypto making it quicker and easier to shop online or send money anywhere in the world to investing or creating apps, art and games, but many are still held back by skepticism, misinformation, mistrust, and a deep knowledge gap. The National Cryptocurrency Association (NCA) is a new non-profit organization dedicated to helping Americans understand and use crypto with confidence. The NCA is demystifying crypto and serves as a resource for anyone and everyone using, holding, or wanting to learn more. We're giving a voice to the real people and businesses using crypto today and providing educational resources to navigate the hype and confusion, as well as offering support through strategic partnerships and services. About the Role: NCA is seeking a Senior Policy Manager to join our team and support our engagement efforts across the United States. The Senior Policy Manager will help advance NCA's strategic goals by managing relationships with key policymakers, regulators, and other stakeholders, advising on regulatory matters, and supporting policy initiatives that impact crypto in America. This role will work closely with internal business partners and external collaborators to shape NCA's policy objectives and drive engagement with government officials at the federal and state levels. Your two primary objectives will be to educate: Policymakers on crypto adoption and usage across the country, so they can make the most informed decisions about how to regulate the technology Consumers and businesses about U.S. crypto policies once they come to pass, so everyday Americans are clear on how to use the technology responsibly Responsibilities Include: Create opportunities for NCA to engage with policymakers, regulators, and industry influencers at the federal and state levels across the United States. Collaborate with business partners to understand NCA's needs and provide strategic advice on the impact of public policy developments on the company's operations. Monitor, analyze, and engage on relevant legislative and regulatory initiatives in the U.S., including emerging issues in digital assets, payments, and financial services. Educate policymakers, regulators, and stakeholders on NCA's work and the organization's role in representing everyday American crypto holders. Draft comment letters, consultation responses, and policy papers that advocate for responsible innovation in the digital assets space. Build a strong network of support among key external partners, including trade associations, industry groups, and advocacy organizations. Represent NCA at public events, panels, and meetings with government stakeholders. Manage relationships with external consultants and membership organizations that support NCA's policy objectives. Qualifications & Experience: 7+ years of relevant experience in public policy, government affairs, or regulatory engagement, ideally in emerging technology, payments, financial services, or crypto-related fields. Direct experience interacting with federal and state policymakers, regulators, and legislative staff, with a strong understanding of the U.S. regulatory environment. Knowledge of digital asset and blockchain policy is preferred, or experience in tech with a demonstrated interest in learning quickly about blockchain and crypto. Strong written and verbal communication skills with experience drafting policy documents and delivering executive-level presentations. Proven ability to build and maintain relationships with policymakers, regulators, and external stakeholders. Strategic thinker with the ability to operate independently, manage multiple priorities, and navigate complex regulatory landscapes. Highly self-motivated work ethic, demonstrating sound judgment, trustworthiness, and initiative. Willingness to travel domestically as needed. FAQ: Compensation: $190,000 base salary. This is a full-time, non-exempt role subject to a performance bonus up to 20% of base salary. NCA provides the salary estimate in compliance with all applicable federal, state and local laws. Benefits: Generous health benefits package for medical, dental, and vision 401K plan with generous contribution percentages Paid maternity and paternity leave packages Perks: Additional wellness and personal development stipends Work Philosophy: At the NCA, our work philosophy is rooted in the belief that knowledge is power. We are committed to fostering an inclusive and supportive environment where every team member feels valued and empowered to contribute to our mission of advancing crypto literacy across America.

We are an award-winning, collaborative firm focused on sustainable, artful, community-minded projects. We see design as serving the greater good. We value ‘small studio' culture: collaborative; supportive; curious; creative; and rigorous - in both work and play. We provide a full benefits package, PTO, comp time, support for LEED accreditation and professional licensure, good teammates and opportunity to grow with a group of like-minded people. You are most likely a project manager or project architect with a professional degree in architecture and at least 8 years of experience. You are a well-rounded architect with technical experience who can produce a good set of CDs and know your way around the approvals processes. You enjoy working with a team, mentoring junior designers, and helping to elevate the technical excellence of design projects. You are interested in working on our small, collaborative, and growing team to provide exceptional service for civic, cultural, and commercial clients. You are proficient in Revit, Office 365, Adobe Suite, and Sketchup. Qualifications · Skills in Project Management, and/or Design + Production · Strong organizational and time management skills · Excellent communication and interpersonal skills · Bachelor's or Master's degree in Architecture · Proficiency in design software and project management tools · Commitment to sustainable and community-driven design practices · Experience with civic, cultural and/or higher education projects · Knowledge of Washington, D.C. permit process is a plus. If this sounds like a good fit for you, please send a PDF of your resume + work samples to ************************** Salary Range: $90-120k

Job DescriptionKiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job DescriptionSaviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** Location: United States - Preferably El Segundo, CA. We offer flexibility for exceptional West Coast remote candidates. Director of Customer Success: The Strategic Architect of Enterprise Value The Mission: Lead Scale in a Mission-Critical, High-Stakes Domain Are you a proven, hands-on Customer Success leader with deep, mission-critical expertise in Cybersecurity and Identity and Access Management (IAM)? We are seeking a strategic driver-a fearless leader-to take command of our West Coast Enterprise Customer Success team. This is an organizational accelerator-it's where leadership careers are forged in a high-octane, high-stakes environment. You will take charge of the post-sales strategy for the world's largest organizations, thriving on the challenge of a high-velocity environment where success is forged by navigating C-suite politics, driving consensus from our HQ, and delivering consequential results. You will lead and scale a team that delivers maximum product adoption, greater customer happiness, retention, expansion, and a growing base of enterprise advocates eager to recommend Saviynt.The Impact You'll Make: Drive Strategy, Own the Outcomes This role goes far beyond management; you will be the strategic operator responsible for ensuring our enterprise customers achieve measurable business outcomes, translating their Identity and Cyber Security challenges into definitive success stories. Strategic Leadership & Internal Resiliency Executive Navigation: You will be required to operate with finesse within a tough environment, managing the internal and political pitfalls that come with frequent exposure and reporting to the C-Suite from our HQ. Hands-On Leadership: You are a hands-on leader who isn't afraid to get their hands dirty-setting the example for detailed execution while driving high-level strategy. Own the Strategic Trajectory: Develop and execute a comprehensive Customer Success strategy that is tightly integrated with Saviynt's overall business objectives and growth trajectory, ensuring our program can scale to meet demand. Establish Measurable Outcomes: Establish clear, measurable goals and KPIs for the team to drive customer satisfaction, retention, and expansion revenue. Domain-Driven, High-Velocity Execution Lead the Drivers: Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs), setting the high-velocity standard for a value-based approach rooted in customers' unique challenges. Systemic Optimization: Oversee the implementation and optimization of Customer Success processes, emphasizing a digital-first approach to enhance scalability and efficiency. Data-Driven Proactivity: Monitor and analyze key customer success metrics to proactively identify trends, manage risks, and unlock expansion opportunities, ensuring the team is always a driver, not a passenger. Ultimate Escalation Point: Build and maintain strong, executive-level relationships with key customer stakeholders, serving as the ultimate escalation point for complex, mission-critical issues. Financial Ownership & Team Development Own the Financials: Own and drive the critical renewal and expansion numbers, ensuring that revenue targets are consistently met and exceeded. You are a strategic operator who accurately forecasts revenue in close partnership with Sales and Finance. Culture Builder:Lead, mentor, and grow a high-performing team, fostering a collaborative and inclusive culture centered on continuous improvement. Be the culture-builder and change agent who motivates teams and focuses execution. Champion the Voice: Champion the voice of the customer internally, ensuring product feedback, especially around security features and compliance needs, is prioritized by Product, Engineering, and Sales teams. What You Bring: Your Unstoppable Edge This role demands a leader who can operate under pressure and excel at both operational detail and strategic vision. Deep Cybersecurity Expertise: A minimum of 4+ years in a senior leadership position within a Cybersecurity SaaS company, with a demonstrated track record of driving significant growth and reducing churn. IAM Authority: Deep knowledge and hands-on experience in Identity and Access Management (IAM) is strongly preferred. Experience with broader cybersecurity, compliance, and governance is highly valued. Proven Scale Leader: 8+ years of progressive experience in a Customer Success leadership role, demonstrating success in building, scaling, and leading high-performing teams in a fast-paced SaaS environment. Architectural Acumen: Expertise with large-scale cloud, hybrid, and on-premise IT architectures relevant to modern security deployments. Strategic Operator: Proven track record of successfully owning and exceeding ambitious renewal and expansion targets. Experience implementing and leveraging Customer Success platforms (e.g., Gainsight) to drive efficiency and proactive engagement. Location: West Coast - Preferably El Segundo, CA (working out of our HQ). Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials Does your experience in cybersecurity and IAM leadership align with a passion for driving customer value and loyalty? If so, we encourage you to apply. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job DescriptionD-Fend is seeking a visionary and strategic Director of Customer Success to lead our CS organization. In this critical leadership role, you will be responsible for architecting and executing a unified strategy that ensures our diverse customer base achieves maximum value from our entire suite of products and services. Your primary mission is to transform the customer experience from a series of individual product interactions into a seamless, high-value strategic partnership, ultimately driving adoption, retention, and growth across the entire portfolio.Key Responsibilities: Act as the definitive "Voice of the Customer" (VoC), synthesizing insights from across the portfolio to inform executive strategy, product roadmaps, and service offerings. Establish a "Center of Excellence" (CoE) for customer engagement, standardizing core playbooks (e.g., onboarding, QBRs, health scoring) while allowing for product-specific nuances. Lead, mentor, and scale a high-performing team of Program Managers, Technical field support team, Training and customer success operations. Oversee the development of robust training and enablement programs to manage the high cognitive load and ensure deep expertise across the team. Champion cross-functional alignment to break down internal silos between product, sales, support, and marketing teams. Collaborate with Product teams to provide consolidated customer feedback that prioritizes integration improvements and addresses key pain points. Establish clear SLAs and communication channels with Support and Engineering to mitigate internal friction and create a seamless support experience for the customer. Qualifications & Experience: 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role. Proven experience managing a CS function in a complex, multi-product, or multi-disciplinary company is essential. Strong technical background in RF and Networking in a multi-disciplinary company (HW & SW). Demonstrated track record of successfully managing and scaling a team, including hiring, training, and performance management. Strong commercial acumen with a history of owning and influencing key metrics like ARR, churn, and customer satisfaction. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives-maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.). **You Will:** + Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio. + Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals + Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively + Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores + Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business + Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts. + Take a self-service-first approach to problem solving and navigating questions internally and externally + Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work + Help create a company-wide culture of customer-centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability to build deep, trust-based relationships with customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything + Skilled at expanding relationships beyond direct contacts through rapport-building + Demonstrated ownership of complex, high-value customer accounts + Strategic thinker who connects cross-customer trends to shape value propositions. + Effective and empathetic internal and external communication + Previous experiencing working in one or more of the following areas (required): + Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector + Application of RWD and RWE in the pharmaceutical and life sciences space + Understanding of drug development and/or clinical trials \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $120,000-$150,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We're tackling a real and complex problem for them-managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds. About The Role We are growing our Client Solutions team to support and expand Alloy's SMB and Mid-Market customer segment-our fastest-growing revenue stream. We're hiring for roles from individual contributors to Team Manager to help scale this critical practice. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product's performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead. As a member of this team, you'll manage a portfolio of 15-30 SMB/MM accounts, ensuring customers are successfully onboarded, adopting Alloy broadly across their organizations, renewing, and ultimately growing with us. These customers include large corporations and fast-growing DTC brands, and you'll work with stakeholders from day-to-day users to VP and C-level executives. At the same time, you will be at the heart of scaling our Client Solutions practice. You'll manage by user data, look to drive efficiencies through developing repeatable customer trainings and playbooks, and partner with cross-functional teams to scale all of our processes. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning. About You You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities. You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company's strategy. You don't shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion. You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. You think big and want to change the way an entire industry operates.What You'll Do Manage a portfolio of 15-30 SMB/Mid-Market customers ( Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements. Monitor account health, manage by exception, and focus efforts where they will have the highest impact. Drive retention and expansion through business value reviews, renewals, and growth-focused conversations. Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes. Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references. Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality. Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs. Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering. What We're Looking For 2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles. Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes. Proven project management abilities with excellent organization, follow-through, and work ethic. Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results. Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management. Passionate about improving processes and workflows to create repeatable customer success models. Strong relationship-building skills across various personas, from day-to-day users to executive sponsors. Experience managing renewals and expansions, ideally at scale. An ownership mindset demonstrating drive, initiative, energy and a sense of urgency. Nice to have: CPG or supply chain experience, customer journey mapping, or process improvement expertise. Senior Customer Managers or Team Leads would need to have additional experience demonstrating ability to coach and scale teams. $75,000 - $137,500 a year Total Annual Compensation at Alloy is comprised of a Base Salary and Annual On-Target Bonus (OTB). Final compensation will be determined based on the specific role, level, candidate experience, and location. Alloy reserves the right to adjust or modify the compensation package as necessary to align with business needs, market conditions, or individual qualifications. All compensation decisions are subject to internal guidelines and final executive approval. Role is a hybrid based in Denver, CO; Washington, DC; Vancouver, BC. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Frost Brown Todd LLP is currently seeking a full-time Counsel - Client Engagement Terms to join our firm. This individual will be responsible for reviewing, revising, and sometimes negotiating client terms of engagement for both legal and non-legal engagements, including outside counsel guidelines, firm-drafted engagement letters, client-drafted engagement letters, professional services agreements, nondisclosure agreements, business associate agreements, requests for proposal, and similar documents. Key Responsibilities: Review, analyze, and revise documents that establish the terms of engagement for the firm's client relationships to ensure legal compliance, accuracy, and alignment with the firm's objectives. Such documents include outside counsel guidelines, engagement letters, professional services agreements, nondisclosure agreements, business associate agreements, requests for proposal, and similar documents. Coordinate as necessary/appropriate with a team of subject matter experts (such as billing/finance, privacy, and information security personnel) in the review, analysis, and revision of terms of engagement. As requested by the Office of General Counsel or a relationship attorney, communicate directly and negotiate with clients concerning proposed revisions to terms of engagement. Use Intapp Terms to document accurately and comprehensively the status of all client terms of engagement. Identify, research, and correct errors, inaccuracies, and inconsistencies between client information and terms of engagement as found in relationship documents versus the client information and terms of engagement recorded in firm systems. Advise on legal risks associated with client-proposed terms of engagement and propose practical solutions to or compromises for those risks. Ensure compliance with applicable laws, regulations, professional responsibility rules, and firm policies in connection with terms of engagement. Perform other duties as assigned by firm's General Counsel, Deputy General Counsel, or Conflicts and Client Intake Counsel. Regular, predictable, and punctual attendance at the designated worksite. In person interaction with other FBT personnel, clients and/or representatives at the worksite. Job Requirements: JD degree and 3+ years of legal experience in a law firm. Active bar license in good standing in the individual's state of residence. Knowledge of and experience with contract negotiation, review of legal documents, and legal risk assessment. Strong analytical and critical thinking skills. Good working knowledge of Rules of Professional Conduct and ethics and risk management issues within a law firm. Experience with Intapp Terms strongly preferred. Experience with Intapp Conflicts and New Business is a plus. Excellent interpersonal and negotiation skills with the ability to effectively and diplomatically resolve points of disagreement with clients and relationship attorneys. Excellent organizational and priority setting skills, with the ability to work efficiently and independently on multiple projects with shifting priorities and tight deadlines. Ability to effectively present information in one-on-one and small group situations. Demonstrated commitment and adherence to maintaining the highest level of confidentiality. Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). The pay range for this role accounts for the wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. For applicants physically based in either California or Washington, D.C., a reasonable estimate of the current annual range is $155,000-$173,000. For applicants physically based in Denver, a reasonable estimate of the current annual range is $140,000-$167,000. Actual pay will be determined based on skills, relevant experience and other job-related factors, consistent with applicable employment laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Consistent with the requirements of applicable state and local laws, including San Francisco Fair Chance Ordinance and City of Los Angeles Fair Chance Initiative for Hiring Ordinance, Frost Brown Todd will consider for employment all qualified applicants, including those with arrest and/or conviction records. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status. The application deadline for this position is December 1st, 2025.

Job DescriptionMake an Impact: Join VIA to Protect Communities and Build a Better Future At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities. Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences. This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA's Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration. With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges. Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner - a testament to the tangible impact we deliver. As a Client Delivery Lead, you will be instrumental in extending VIA's track record of success. You will orchestrate the seamless integration and adoption of VIA's digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities. Requirements In this role, you will: Be a thought partner to C-level executives and senior stakeholders, both internally and externally: Collaborate with VIA's client delivery team to provide exceptional support to all our valued customers Lead with curiosity, using a consultative approach to understand customer needs and define solutions Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs Anticipate future customer needs and provide strategic guidance on requirements for long term adoption Champion VIA's solutions and lead long-term product success: Understand market and technology advancements and communicate VIA's unique advantages throughout VIA's customer engagements Identify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards Propagate customer feedback across relevant VIA technical teams and help ideate future solutions Be a creative problem solver and model for excellence: Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and roadmapping) Serve as the go-to person for follow-up actions with customers, such as outlining deliverables, prioritizing initiatives, and running and coordinating meetings Identify future opportunities for team productivity and customer service improvements Challenge the assumptions of internal teams to expedite and simplify solutions for customers What you will bring to this role: Three+ years of experience in a customer facing role in technology consulting or other related fields preferred Ability to liaise with multiple senior stakeholders across both technical and commercial business functions A consistent track record of excellent client service and ‘on time' delivery managing projects with multiple processes and deliverables Ability to work in a fast-paced environment where innovation is continuous Capacity to travel up to 25% to customer meetings as required Flexibility to work across different time zones to foster relationships with international customers Eligibility to obtain a U.S. Security Clearance (SECRET Level) What does it take to be a successful VIAneer? Let's break it down, our VIAneers are: Self-motivated and passionate about leaving everything you touch better than how you found it A firm believer that people should love what they do, and as a result, are eager to build a culture that enables people to do their best work. A creative problem solver who respectfully challenges the status quo in the pursuit of excellence A person who leads discussions with curiosity and values diverse perspectives Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills A strong team player who thrives in collaborative environments and celebrates the success of others Benefits What can VIA do for you? VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers' favorite perks: A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family 20 vacation days annually, Summer Fridays, and an extended holiday period in December Paid parental leave, supporting new parents and families A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices (and more to come!) designed for collaboration and stocked with everything you could need Opportunities to work from eligible locations for up to 2 months per year Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs Transit benefits to support commuting costs In-person events to foster team bonding and collaboration across different teams Read more about our perks and benefits here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Aesthetic Experience Manager - DC to join our Sales team reporting to the Regional Sales Manager. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. You will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other. Essential duties and responsibilities where you'll make the biggest impact… Meet or exceed established sales quotas and performance metrics Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns, and educational events Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures Perform ad-hoc project requests and additional duties when assigned Other duties as assigned This is a field-based position in Washington DC and the surrounding area. Must live in territory and no relocation assistance provided Up to 50-75% travel, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings. Qualifications and Skills You'll Bring to the Team… Bachelor's degree or equivalent work experience Valid driver's license Excellent analytical, problem solving and organizational skills Strong interpersonal and teamwork skills Effective verbal and written communication skills Technically savvy with the ability and desire to embrace new and necessary applications Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings Preferred Qualifications… 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff) Compensation & Total Rewards This is an Exempt position. The expected pay range for this position is $110,000. You are eligible for a sales incentive compensation terms and conditions apply. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to [email protected]. #LI-HH1 #LI-REMOTE

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our clients to achieve their global communication goals. Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page! Where You'll Work This position can be based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C., New York City, and Boston metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the U.S. is a precondition of employment. What You'll Do As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our Mid Market customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: Serve as the primary Customer DRI (Directly Responsible Individual) for accounts, owning the end-to-end customer experience and ensuring their success with our platform and services. Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends. Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth. Proactively identify and pursue opportunities for upselling and cross-selling additional services or features. Collaborate closely with Account Executives to align on customer strategy, drive mutual success, and maximize revenue potential. Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention. Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed. Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials. Skills and Experience: REQUIRED: experience in the translation and localization/language services industry. Bachelor's degree in Business Administration, Marketing, or related field. 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry. Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth. Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels. Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers. Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers. Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives. Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs. Experience in conducting QBRs, delivering presentations, and leading customer meetings. Benefits: Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at ****************************** . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at *******************. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $78.5K - $115.5K

At World Central Kitchen (WCK), we believe that every supporter deserves to feel the same urgency, care, and compassion that we bring to feeding people on the frontlines of crisis. As a member of the Development Team, the Manager, Donor Experience will be a key architect of that vision-leading a small but mighty team to ensure every donor interaction is meaningful, timely, and inspiring. From managing acknowledgments, pledges, and matching gifts to monitoring fundraising platforms and exploring new ways to give, this role blends hands-on donor support with forward-looking innovation. With a unique mandate to research and apply emerging tools like AI, you will help transform how WCK connects with donors at scale while preserving the warmth and humanity at the heart of our mission. This role requires a sincere commitment to WCK's mission, the proven ability to thrive in a dynamic, fast-paced environment with attention to detail, and the ability to manage multiple priorities. This position will report to our Washington DC location and will work closely with senior leaders and lead a small team. Key Duties & Responsibilities: Provide effective oversight and leadership to the team responding to donor inquiries received via email, phone, postal mail, and other fundraising platforms. Research and pilot AI chatbots and tools to improve donor inquiry response times and provide 24/7 support capabilities Lead proof-of-concept projects for natural language processing tools to analyze donor feedback and sentiment across multiple channels Oversees Associate, Acknowledgements to refine and maintain the efficient processing and delivery of donor acknowledgements and receipts. Enhance and maintain WCK's timely responses to Tribute and In Honor of requests. Effectively manage the individual matching gifts process and coordinate with the corporate matching gifts team. Manage research and collection of aging pledge commitments and coordinate with the Donor Relations and Finance teams. Conduct quality assurance checks on processes and workflows to ensure a great donor experience. Develop and maintain effective written guidelines and procedures for the donor experience workflow. Provide training, coaching, and development to the Donor Experience team members. Gain, maintain, and share expertise and knowledge of the many platforms that donors use to give to WCK. Contribute to various team projects as assigned. Requirements Minimum of 3+ years of progressive experience in donor experience, including at least 1 year in a supervisory role. 2+ years of customer service experience, ideally within a nonprofit environment. At least 1 year of experience with Salesforce NPSP or other customer relationship management (CRM) databases. Proven ability to supervise, lead, and communicate clearly within a team setting. Strong understanding of the complexities of high-volume, multi-channel giving. Direct experience with gift entry, data file processing, and data uploads. Demonstrated ability to organize and prioritize work, delegate tasks appropriately, and solve problems through analysis and interpretation of information. Excellent written and oral communication skills, with exceptional business writing and proofreading expertise. Proficiency with Excel and/or Google Sheets, and Microsoft Word. Strong commitment to accuracy, timeliness, clarity, and attention to detail. Demonstrated flexibility, eagerness to learn, and comfort with ambiguity in a fast-paced environment. Enthusiasm for exploring new technologies and methods to improve results. Preferred candidates will also have previous experience working in a fundraising, development, or an operations environment, experience coordinating with outside vendors, and multicultural experience. Application and Cover Letter Instructions This application REQUIRES a cover letter that clearly articulates your interest in working with World Central Kitchen. We aim to understand your passion for our mission, please elaborate on how your experience aligns with the responsibilities detailed in the job description. Only applications accompanied by a cover letter will be considered for further review. We encourage you to express your genuine voice and avoid using generic cover letters. References and Background Checks To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements. Equal Opportunity WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time. E-Verify For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information. Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante. No recruiters or agencies, please. Salary Range: $80,000 - $100,000 USD Benefits WCK Employee Benefits Overview ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire. Voluntary Benefits: Options include: Additional Life Insurance Pet Insurance Supplemental AD&D Flexible Spending Accounts (Dependent Care and Health Care) 403(b) Retirement Plan: WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire. Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days. Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays. Growth Opportunities: Learning and development support to grow your career. Employee Assistance Program (EAP): Free and confidential support for life's challenges. Annual Salary Reviews and additional benefits outlined in the Personnel Manual.

Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions. Lead and manage the customer success team. Oversee customer success projects and ensure successful implementation. Develop and implement customer success strategies and plans. Collaborate with other departments to enhance customer satisfaction. Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

Job Description About Legion Let's be real, AI isn't magic; Legion was built to move beyond AI hype-delivering secure, reliable systems that work alongside the people tackling the world's most critical challenges. Born from a Department of Defense partnership and trusted by leaders across government and enterprise, Legion embeds intelligence inside complex systems, unlocking data, accelerating human workflows, and strengthening mission-critical systems. We don't replace workflows-we optimize them, ensuring quality, efficiency, and reliability inside the platforms our partners already use. With world-class collaborators like Nvidia, HPE, and Oracle, we're building intelligent infrastructure that enhances human capability and drives impact at the edge and across a range of enterprises. We're looking for bold thinkers and doers to join us in shaping the future of AI that's secure, grounded, and built to work. Role Responsibilities Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team. Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer. Be a Legion Expert: Develop hands-on technical knowledge of Legion's product and feature capabilities so that you can ensure our customers are using Legion in the way that's best for their team. Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members' success. Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively. Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs. Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks. Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team. Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with our customers. Required Qualifications SECRET or TS/SCI Security Clearance. Significant experience as a CSM or AM working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance. Willingness to travel. You will need to be onsite with our customers frequently. Most of them will be on the East Coast. Experience with a technical product. You'll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them. Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion. Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them. Understanding of AI technologies. You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds. Preferred Qualifications Experience working at a startup. Legion is early-stage and that means there's a lot of things that aren't figured out yet. You'll need to be comfortable with operating in that kind of environment. Technical background. You have some experience building tools for project management (e.g., using Excel, SQL, Python, etc.) or developing your own applications for this or other purposes. Benefits Healthcare (medical, vision, and dental insurance) with generous employer contribution (90% for employees and 75% for dependents) HSA/FSA Flexible PTO. Take time as you need it - plus Christmas Eve through New Year's Day is a company-wide shutdown to relax and get ready for the new year. Stock Options Remote work, with a home office stipend to set up your workspace Paid Parental Leave (12 weeks). Legion also provides an additional 4 weeks (16 weeks total) for birthing parents. Bereavement leave (2 weeks) for miscarriages or the loss of a loved one 401k (no matching as of yet) In-person gatherings Salary The on-target earnings range for this position is $150,000 - $230,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, clearance level, skills, and experience. Location + Travel This is a remote position, but it will require consistent travel - primarily on the Eastern seaboard. Being located in or near DC, Tampa, or Fayetteville NC is not required, but it's a plus. Equal Opportunity Statement Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation Information$150,000-$230,000 USD

Job Description About Us: VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our team: We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. Our Customer Success Managers (CSMs) are the best in the business. They are curious, responsive, and empathetic partners to our customers. As a CSM, you will be the trusted advisor for a dedicated portfolio of accounts, acting as a self-starter who proactively guides them to see the immense value our products offer. This is a key role where you will own the post-sale relationship and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. Typical Day-to-Day Responsibilities include: Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption. Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform. Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities. Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases. Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds. Requirements Recent Graduate: A bachelor's degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences. Customer-Focused Mindset: A genuine passion for delivering exceptional customer experiences. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Strong relationship-building skills and a commitment to customer success. Communication Skills: Excellent verbal and written communication skills. Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences. Proficiency in English is required; additional language skills are a plus. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively. Adaptability and Agility: Thrives in a fast-paced, dynamic environment. Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity. A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives. Join our team and be part of an exciting journey, working with cutting-edge Benefits · A supportive place to work with incredible teams worldwide · Genuine career progression opportunities · Attractive remuneration package · 100% paid private medical insurance · Flexible working schedule · Monthly “all hands” and other team-building events

Job DescriptionWho We Are: Taymar Sales Pro specializes in ticket sales, sponsorship sales and ticket operations services for professional sports teams. Taymar Sales Pro is hiring top talent to learn the revenue generation side of the sports business, and be a part of a fast-paced, dynamic environment. Members of our team will be provided with career growth opportunities and daily development through easy accessibility to senior management. Be part of a growing industry and company that is on the ground floor of changing how professional sports teams drive revenue and increases fan attendance. Position Overview: Taymar Sales Pro's General Manager of Ticket Sales - DC Power FC position will be responsible for developing, building and leading all ticket sales strategy for newly launching Women's Super League club . This role will play a key role as a leader within Taymar Sales Pro and be tasked with building, deploying, and overseeing a comprehensive, year-round ticket sales strategy for DC Power FC Women's team, while recruiting, developing, coaching, and overseeing a team of high achieving ticket sales Account Executives. This role will be on the ground floor of launching a brand new Super League team, while also opening and selling within the D.C. market. The successful General Manager will create and develop a comprehensive go to market strategy, work collaboratively with ticket operations, marketing and DCP senior leadership to maximize revenue through season ticket, group, premium and single game revenue. Responsibilities: Direct oversight of ticket sales strategy and execution for all ticketed events. Develop comprehensive sales campaign plan in the areas of new season tickets, group sales and retention. Direct oversight & leadership of Account Executive team, including goal setting and professional development. Exceed all Ticket Sales revenue goals determined by senior management. Recruit, Train & Develop a team of ticket sales Account Executives to meet and exceed ticket sales goals. Initiate and Execute ticket sales results for Group Sales, New Season Ticket Sales and Renewal campaigns. Meet and work collaboratively with senior leadership within the teams. Oversee and deploy digital marketing strategies to increase sales and lead generation. Work closely with DC Power FC's senior leadership team to determine ticket pricing, benefits and programming. Develop & implement ticket sales goals. Work in the assigned onsite location. Generate reports and track overall ticketing revenue pace towards goals. Represent the Women's team with the highest integrity. Work effectively under pressure in a fast-paced environment to produce accurate results. Maintain a positive working relationship with all internal & external units of the teams to ensure a positive event experience for customers. Qualifications: 4+ Years experience in a Sports Ticket Sales role, with 1+ year in a ticket sales managerial position preferred. Thorough knowledge of ticket sales strategy, operations and procedures. Experience in intercollegiate athletics/professional sports ticket sales and operations with successful results. Bachelor's Degree with a degree in Sports Management or a related field. General knowledge and understanding of sales and marketing concepts. Effective communication (oral, written and interpersonal) skills. Demonstrated organizational and time management skills. Ability to be a self-starter and work independently. Ability to work various hours including nights and weekends. Strong work ethic, positive attitude, integrity, communication skills, and desire & ability to learn in a fast paced, highly competitive industry We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Powered by JazzHR 2M1LQFJCSu

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager. JOB RESPONSIBILTIES: Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs. The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services. Key areas of responsibility include: Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics. Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety. Analyze job completion to determine shortfalls and develop action plans to improve performance. Dispatching Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion Field efficiency - communicating, managing, directing field technicians Seeking bid solicitations Performing site surveys perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair. Labor and material costs management ordering parts, Customer communication and satisfaction Enforcing company guidelines and rules Maintain a sterling representation of the company at all times; Qualification: Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions. Very strong knowledge of elevators, elevator service contracting, and elevator service estimating. Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook Proven success in leading others is crucial Excellent communication skills Highly team-oriented Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.